Call Center Training | What To Expect

Поділитися
Вставка
  • Опубліковано 7 вер 2024
  • This video talks about the experience I had and what to expect in a Call Center training.
    Hope you guys enjoy this video.
    Please also follow me on:
    Facebook: / warrendanielo
    Instagram: ...
    Twitter: / osinagawarren
    Positive Rock by HookSounds www.hooksounds....
    Creative Commons - Attribution 4.0 International - CC BY 4.0
    creativecommon....
    Contact the artist:
    www.hooksounds....
    / hooksounds
    / hooksounds
    Island by MBB / mbbofficial
    Creative Commons - Attribution-ShareAlike 3.0 Unported- CC BY-SA 3.0
    creativecommons....
    Music promoted by Audio Library • Island - MBB (No Copyr...
    Song: "HEUX - Cuphead [Electronic]"
    Music promoted by BreakingCopyright: • Video
    Music by audionautix.com
    ♫Music By♫
    ●S Strong & Boogie Belgique - Noir - • Video
    ●Soundcloud - / stelios_strong

КОМЕНТАРІ • 133

  • @edenumbal1901
    @edenumbal1901 4 роки тому +10

    This video brings back memories. I used to work in a call center too back in the philippines. It made me smile coz I can relate. I have experienced everything you discussed. Thanks again for sharing. You are funny. I'm a fan now.

  • @krnmendez4630
    @krnmendez4630 2 роки тому +2

    napaka informative at highly reco neto para sa mga newbie.. first time to watch pero naka ngiti lang ako till end hehe ang good vibes nakakatanggal kaba.. di pa ko hired dahil nag aantay pa ko next and last process ko sa concentrix.. may bago na naman ako na discover na channel..

  • @landervalencia
    @landervalencia 3 роки тому +6

    Thank you for the tips! Tomorrow is my first training 😇

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Goodluck lods!!!

    • @landervalencia
      @landervalencia 3 роки тому +2

      @@pocahoiiitas1578 Huhuhu! Thank you, actually i’m now an employee huhu🥺 It’s been a month since I commented on ur video and i’m so fucking grateful and it really helped me! 💙

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      @@landervalencia wooowwww!!! Galing!!! Dapat mapromote ka rin jan ha. Pero one step at a time 🤘🏻🤘🏻🤘🏻

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      @@landervalencia this is very nice to know. Keep up the good work!!! Message moko sa FB tungkol sa progress mo 😉

    • @blckpnkroseislifeu6658
      @blckpnkroseislifeu6658 3 роки тому +1

      @@landervalencia waaahh congrats

  • @rifel03
    @rifel03 4 роки тому +14

    Yung kinakabahan ako sa trainer ko sa first project ko kaya nasabi ko na lang 'click the clickable click here' 🤣 HAHAHAHA. Gwapo kasi eh 😆

    • @pocahoiiitas1578
      @pocahoiiitas1578  4 роки тому +3

      HAHAHAHA!!! Paki kalat sa mga kwork mo bago ako mainis hahaha

  • @blckpnkroseislifeu6658
    @blckpnkroseislifeu6658 3 роки тому +3

    Naeexcite ako lalo para sa training ko hahaha thanks dito 😊

  • @jesicabalbino5641
    @jesicabalbino5641 2 роки тому +2

    Thank for sharing this! I dunno if it's just me but I can understand you clearly than the other CC employee here in youtube. Keep uploading! 💗

  • @JustTin2024
    @JustTin2024 Рік тому +1

    Omggg. Today po start ng training Ko🥹🫶🏻 Medyo kabado hehe😅

  • @toxworld9497
    @toxworld9497 21 день тому

    although i have experience na but its wfh set up ibanh iba onsite na ako now. naghahanap pa rin ako ng idea bout FST pero alam ko sya, maybe im introvert that i dont want to be called then sasagot o I hate activities or ice breaker pag training hahaha.
    then groupings, you know sometimes nkaka intimidate but you need to make sure na you can still pull up yourself😂😅❤

  • @purpledtv2580
    @purpledtv2580 4 роки тому +8

    Nice content! For the next vlog, hope you can share your most memorable experience on your first year as a bpo agent🙂🙂🙂

    • @pocahoiiitas1578
      @pocahoiiitas1578  4 роки тому

      I’ll take note of this. Thanks for your suggestion ❤️❤️❤️

  • @emilee6583
    @emilee6583 3 роки тому +3

    Ang galing!! Schoolmate ko yan! Hahaha

  • @lindolfaristan6174
    @lindolfaristan6174 3 роки тому +2

    Thank you sir. namotivate ako self. I have upcoming training on next week. hope i can make it well.

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Hello, thanks for appreciation. Basta lakasan mo lang loob mo. Kahit naman yung may nga experience, dumaan din sa ganyang sitwasyon. Goodluck sayo 👌🏻

    • @babaengsusi8004
      @babaengsusi8004 3 роки тому +1

      Goodluck ❤️

  • @imyour_moises
    @imyour_moises Рік тому +1

    Thankyou for this video kuya..

  • @altheas.623
    @altheas.623 3 роки тому

    Thank u sa vid na 'to! Super laking help. Sa aug 24 start na ng training ko. My first job

    • @alvinramirez4491
      @alvinramirez4491 3 роки тому

      Same with me. Anong company?

    • @altheas.623
      @altheas.623 3 роки тому

      @@alvinramirez4491 cnx po ☺️

    • @alvinramirez4491
      @alvinramirez4491 3 роки тому

      @@altheas.623 i see. Sa sutherland ako haha kala ko magiging classmate kita sa aug 24 din kasi ako haha

    • @rosalynguevarra8631
      @rosalynguevarra8631 2 роки тому

      Hello kamusta na ngayon ang training mo? Waiting nalang kc ako nang col para mag start na ng training

  • @neshapenaranda3700
    @neshapenaranda3700 4 роки тому +2

    Baka naman pede pashout out ng malala sa next vlog marsey juskooo

  • @jadedalisay5692
    @jadedalisay5692 2 роки тому

    new subscriber here. i always watch u from tiktok. Tomorrow is my first day of training 😊

  • @jessicaconsuegra2172
    @jessicaconsuegra2172 3 роки тому +3

    New subscriber here! Salamat sa tips po.. I'm so nervous waiting for my next process daw, but thank you for uplifting me😘

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Super thanks po sa pagwawatch!!! Sana naenjoy niyo 🙂🙂🙂

  • @hj2050
    @hj2050 3 роки тому +2

    i enjoyed your video!!!

  • @pamelajoycelescano7739
    @pamelajoycelescano7739 3 роки тому +2

    New subscriber here! Omg start na training ko sa april 19

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      First time mo ba sa BPO??? Hahaha!!! Goodluccckkk!!! Let me know kung ano naganap! Hahaha

    • @lixarion1885
      @lixarion1885 2 роки тому

      So uh... How was it? Did you passed?

  • @ryanhernandez4284
    @ryanhernandez4284 4 роки тому +2

    Galing 💓💓💓

  • @vitoysmotovlog.2719
    @vitoysmotovlog.2719 Рік тому

    Hi good day ..,your video help me a lot coz I'm waiting for my 1st ever training ni my life as a call center agent..,and no experience about any BPO or something else like that ..,I am not fluent in English and I really don't have experience about computer..,

  • @karlaestacio9280
    @karlaestacio9280 4 роки тому +2

    Pa wash out po idol sa next vlog nyo. 😂😂

  • @boboyandales3672
    @boboyandales3672 Рік тому

    Cool.

  • @gracezielleminerva
    @gracezielleminerva 2 роки тому +2

    Nahihirapan pa rin ako sa Pharaprasing at emphaty ko. paano ko to ma overcome huhuhu.. 4 weeks palang ako sa training namin healthcare acct… ako ang pina bobo ko sa lahat nang ka teamate ko kasi failed ako sa 1 and 2 call simulation namin ngayon ang final sim namin feel ko failed pa rin ako… pero im willing to learn naman po kaso nahihirapan talaga ako sa pharaphase at saka sa concern kung ang concern indi ko maasahan nag stuttering ako at d ko alam kung ano emphaty ko… huhuhu please help po…

    • @qwertyasdfgh3393
      @qwertyasdfgh3393 9 місяців тому

      Same po, may improvement naman po ba at nakapasa ka po ba nun? Kinakabahan ako 😭 same situation po kasi tayo.

  • @isaydelossantos820
    @isaydelossantos820 3 роки тому +4

    OMG RELATE😭 Nakaka 1 week palang ako, grabe kaba ko.🤷🏼‍♀️

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому +2

      Jusko, naaalala ko din first time ko, para kong tanga. HAHAHAH.

    • @isaydelossantos820
      @isaydelossantos820 3 роки тому +2

      @@pocahoiiitas1578 hahahaha same! Para akong nilalamon ng buhay ng mga kasama ko since hlos lahat sila may experience na. Well patibayan talaga!💪🏼

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому +2

      @@isaydelossantos820 galingan mo na! One step at a time

    • @isaydelossantos820
      @isaydelossantos820 3 роки тому

      @@pocahoiiitas1578 salamat

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Salamat din sa panunuod 🤘🏻🤘🏻🤘🏻

  • @bellemartinez5644
    @bellemartinez5644 4 роки тому +3

    I love the content and editing. ❤❤❤❤

  • @indaymarquee1161
    @indaymarquee1161 3 роки тому +3

    What about chat support or non voice sir can u do an example pls?

  • @dianejane1579
    @dianejane1579 3 роки тому +1

    Wow, great content! Subscribe nako agad.😃Sana gumawa din po kayo ng video ng mock call script ng account na hinandle nyo before as a TSR.😊

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Nice suggestion!!! Hehe. Sure po!!! That’s part of the plan. Thanks for the subs and support ❤️❤️❤️

  • @bellemartinez5644
    @bellemartinez5644 4 роки тому +1

    Ang macho ha.

  • @lixarion1885
    @lixarion1885 2 роки тому +1

    My first training is on nov. 8, im so nervous as hell LOL Im going to watch more of your videos so that i will be prepared for my training.

    • @momongalich4933
      @momongalich4933 2 роки тому +2

      Did it go well? Mine is tomorrow

    • @lixarion1885
      @lixarion1885 2 роки тому +2

      @@momongalich4933 Yes, it did go well. my co-trainees are friendly and my trainer is friendly too!

    • @tukidips6820
      @tukidips6820 Рік тому

      how was your year working as a call center agent?

    • @lixarion1885
      @lixarion1885 Рік тому

      @@tukidips6820 Going for 2 years in the same company that I applied to, it was good, the stress is common, you can find it in every job that you'll find.

  • @catofficersquad6113
    @catofficersquad6113 3 роки тому

    Ready na ako sa call center,beginner here.

  • @markdennistumbali2658
    @markdennistumbali2658 Рік тому

    Napakadami pala ng proseso ng Call Center. Sa daming iyon, parang napaka imposibleng makapasa.

  • @carlbonosantiago70
    @carlbonosantiago70 3 роки тому +1

    thank u kuya!!

  • @melviecnxg5694
    @melviecnxg5694 2 роки тому +1

    oo nga be natural ang iba kc Over Acting na mag slang pa talaga

  • @nadare_44velascon3
    @nadare_44velascon3 3 роки тому +2

    May virtual training is only 5 days why to other companies is 3weeks what is the posible defference of it?

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      The difference might be because of your account. May mga accounts kase na madali lang, while sa iba, maraming scope kaya it’s taking over a month 🤘🏻

    • @ejlimcumpao8250
      @ejlimcumpao8250 3 роки тому +1

      Sakin kasi 1 month sa process, tapos 1 month nesting. Ayon lang ibang iba sa production.

    • @blckpnkroseislifeu6658
      @blckpnkroseislifeu6658 3 роки тому

      @@ejlimcumpao8250 wow 1 month sa nesting?

    • @ejlimcumpao8250
      @ejlimcumpao8250 3 роки тому

      @@blckpnkroseislifeu6658 opo

  • @jazzmeanityTv
    @jazzmeanityTv 3 роки тому

    Hiii idollll buti nakita kita sa yt

  • @rhodorasantiago8959
    @rhodorasantiago8959 4 роки тому +2

    Wafuuu😊 #Juanitaperalta

  • @johnmarkleanko8400
    @johnmarkleanko8400 3 роки тому +3

    I wish I could apply to a call center company huhuhu

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Wala namang imposible, pag gusto mo makakamit mo!

    • @ebzortiz6097
      @ebzortiz6097 Рік тому

      Ako nga ngayon pa lang kinakabahan na dahil sa mga napapanuod ko sa youtube 😅🥺

  • @salvajanjustine6667
    @salvajanjustine6667 4 місяці тому

    Ask ko lang po, ano pong nxt kapag jo na? Sabe kc sakin mag call nalang daw po, then ung nag call mag explain sakin ng req, pero 5 days ago na po iyon?

  • @Izaawonderfullife
    @Izaawonderfullife 2 місяці тому

    2024

  • @jephersonolleres1598
    @jephersonolleres1598 3 роки тому +1

    Nung nag start po ba kayo mag apply sa call center and sa training niyo po fluent na po ba kayo mag English?

  • @jaymeefaeldan9724
    @jaymeefaeldan9724 4 роки тому +1

    Pa kiss daw c Kim Chui. Sali daw sa training.

  • @Craig77775
    @Craig77775 2 роки тому

    Ia there a possibility that some of the students may failed after training? What's next for them

  • @Jan-fj3kc
    @Jan-fj3kc 2 роки тому

    Dhaiz training ko mamaya. Sa kwento mo na e excite ako na kinakabahan shet HAHAHAHAH

  • @songsofsong1414
    @songsofsong1414 3 роки тому

    I wanna know more about the accent

  • @januy7234
    @januy7234 4 роки тому +1

    Akala ko mahirap yun pala super hirap lalo pag tamad ka matuto

  • @toffeecastuera3717
    @toffeecastuera3717 3 роки тому

    ❤️

  • @mobyakp
    @mobyakp 4 роки тому +1

    Hi po kuya warren.

  • @panahonmalavega3319
    @panahonmalavega3319 Рік тому

    Parang wala akong naputol na maganda sa vlog nto.

  • @markmagundayao5598
    @markmagundayao5598 3 роки тому +1

    Normal bang di ko agad magets lahat? Napaka dami ng lessons at toooools grabe haha tas virtual pa. 1st time call center ko sa concentrix

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Super normal. Pero your trainer must do something for you to understand things. Ang hirap namang matapos ng training na halos wala kang nagets. You may have been just a newbie, but that doesn’t mean that it’s your fault to not understand things. It’s your trainer’s responsibility to make things clear to you. Don’t heaitate to ask or tell your trainer that you don’t understand some topics

    • @markmagundayao5598
      @markmagundayao5598 3 роки тому

      @@pocahoiiitas1578 thank you, i will!

  • @johnreymacindo885
    @johnreymacindo885 2 роки тому

    Huhu sakin Ang dami pa training and test ..Sutherland tho

  • @lunaastraea4201
    @lunaastraea4201 2 роки тому

    Training ko po next wk, ask ko lang po. May interview parin po ba on 1st day of training?

  • @sassyrabbit9252
    @sassyrabbit9252 3 роки тому +1

    What if seasonal account? Katulad din po ba yan sa training? Sa ka po, after seasonal, possible po ba hindi ma permanent or ma absorb sa ibang account? Im just a newbie. Thanks 😊

    • @angeldolfo
      @angeldolfo 3 роки тому

      Ako din seasonal account. sa Nov3 palang mag start training thru virtual. kinakabahan kasi NEWBIE talaga ako sa industry na to..

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Hi Sassy!!! Good question!. For seasonal account, there's no assurance for you to stay with the company right after the project/account ends. You better look for a permanent one if you want :)

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      @@angeldolfo normal lang kabahan Angel :) Kahit saang industry ka naman pumasok, lalo't bago sayo, kakabahan ka tlga. Just believe in yourself. Be present always and ask question if there's something not clear to you :)

  • @JustTin2024
    @JustTin2024 Рік тому

    May bayad na po ba kapag nag ttraining Kana? Hehe

  • @markanthonycadano6199
    @markanthonycadano6199 3 роки тому +1

    Hello i just wanted to ask if pinapayagan ba nila na merong script during nesting?

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Depende sya sa account mo eh. Pero usually, oo. Since training pa lng naman, yung practice niyo ay may kasama ng scripts 😅

    • @markanthonycadano6199
      @markanthonycadano6199 3 роки тому +1

      Telco account po ako hahaha newbieee

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Aahhh. Depende kase tlga sya sa account eh. But since nasa nesting ka naman, I guess that’s fine 🙂

  • @neshapenaranda3700
    @neshapenaranda3700 4 роки тому +1

    Mr. Fooh anu na? 😆

  • @goodvibes7501
    @goodvibes7501 3 роки тому +1

    Kinakabahan ako di ako magaling sa English but knowledgeable ako as computer

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      Yepp, being good with computer will help, but you have to work hard with your communications kase yun tlga ang number one na tinitignan 💪🏻💪🏻💪🏻 kay mo yan!!!

    • @goodvibes7501
      @goodvibes7501 3 роки тому

      @@pocahoiiitas1578 thank you po, medyo hirap Ng onti when it comes to speaking English , but I'm good Naman po in listening

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому

      @@goodvibes7501 watch ka mga videos about english, movies etc

    • @kathg46
      @kathg46 2 роки тому

      Pano po d ako techy d maalam s computer.

  • @duquecarifamae9324
    @duquecarifamae9324 3 роки тому

    Bat po d pede i download vid mo🥺

  • @psalmsin5271
    @psalmsin5271 3 роки тому

    Hahaha 🤣 nakangiti sa LRT

  • @harrysantiago5207
    @harrysantiago5207 Рік тому

    anu company mo ilan days traininf

  • @gretchencalim3916
    @gretchencalim3916 2 роки тому

    Hooooy hahhaha may youtube channel ka pala🤣😅

  • @ejlimcumpao8250
    @ejlimcumpao8250 3 роки тому +1

    Apaka lapit mo lang hahaha

  • @krengkels
    @krengkels 4 роки тому +1

    Balak kong subukan pero mukang maliligwak yata ako baruk english ako eh 😂

    • @pocahoiiitas1578
      @pocahoiiitas1578  3 роки тому +1

      Hahahaha. Aside from your confidence, you also need to help yourself out. Watch videos, or find someone who could speak english and speak with them.

  • @seaweedg9507
    @seaweedg9507 2 роки тому

    kaya ko ang indian accent pero ndi q un gagawen😂

  • @sarahjaneolayres8827
    @sarahjaneolayres8827 4 роки тому +1

    Pakipatay po yung tv, wala namang nanunuod. #EnergyConservation 😂

    • @pocahoiiitas1578
      @pocahoiiitas1578  4 роки тому

      HAHAHAHA!!! Hindi kumpleto ang vlog ko pag wala yan ahhahaa

  • @eddyquiros5594
    @eddyquiros5594 2 роки тому

    Speak more English not filipine ...