Module 4, Segment 1: Conflict in the Health Care Setting

In Module 4, you will learn to:
Describe the sources of conflict in the healthcare setting.
Describe two main types of conflict and how they are interrelated as well as impact team functioning.
Compare and contrast different styles of managing conflict.
Describe one’s own conflict management style.
Demonstrate a three-step approach to managing conflict.
Describe communication strategies helpful in the management of conflict.