Rethinking CX Post-Pandemic: The Role of Cloud, Digital and Data in Delivering Brilliant CX

What did we cover at the event?
Kerv, Genesys, Arvato, and Microsoft experts gathered at the Imperial War Museum in London to discuss how companies could reimagine their CX strategies post-pandemic and keep up with consumer demands.
Watch our event video to hear how our client, Arvato, adapted to the dramatic changes through Covid-19 and continues to provide world-class customer experience through the use of Genesys Cloud CX.
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Chapters ⌛
0:08 - Introduction
0:32 - Genesys
0:56 - Arvato
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