How to Insert an AutoSoft 90 Insulin Pump Infusion Set
Вставка
- Опубліковано 11 чер 2024
- In this video, we guide you through how to insert an Autosoft 90 Insulin Pump Infusion Set. We how to select an insertion site, opening the Autosoft 90, connecting the infusion set tubes, filling the infusion set tubing, inserting the cannula, and filling the cannula.
Timestamps:
00:00 What Is the AutoSoft 90?
00:38 Selecting an Insertion Site
00:47 Opening the AutoSoft 90
01:38 Connecting the Infusion Set Tubing
02:07 Fill the Infusion Set Tubing
02:31 Inserting the Cannula
03:42 Fill the Cannula
04:51 Connect With Tandem Diabetes
For more information about AutoSoft 90 Insulin Pump Infusion Set, visit: www.tandemdiabetes.com/produc...
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The AutoSoft 90 Infusion Set is indicated for the subcutaneous infusion of insulin by an external pump. - Наука та технологія
Reading all of these has put me a bit at ease as I have recently started the pump and on my third site change and am having some serious difficulties with the infusion set. As someone whose had complications with diabetes for awhile, I was in tears tonight feeling like an absolute failure and feeling like I couldn’t sleep until I had this right. It’s not the best for anyone’s mental health feeling like you’re failing. But I’ll keep trying, it’s early days and being transparent with my doctors as well.
You're not failing Talia, you're just learning. You deserve to give yourself grace along this new journey. And please know, we're here for you ever step of the way! If you'd like, we can connect you with our Clinical Diabetes Specialist in your area, who can help guide your through the process and offer their tips and recommendations. If interested, please send an email to us at TandemCares@TandemDiabetes.com 💙
My oldest son is in his early 20's and he has type 1 diabetes. But thank God for this piece of article ua-cam.com/users/postUgkxVYhghKWmrUgXARZ_ydZTvmmcrw5L0I5i At first he thought he had the flu and was lying down on the bed for three days until his sister took him to the hospital. They took his blood and it was 600. What I do not understand is how he could have gotten it, since no one in the family has it. But he is winning the battle now. This is good stuff.
More than likely it came from an injection of some kind. Mine came from the puppy shots they give me entering the military, so I was over 18. I've had it for 25 years.
I am glad I found this chat about the infusion sets. I'm highly sensitive to insulin variations and new to the Tandem system. Was a Medtronic user through three generations of pumps, but my endocrinologist highly recommended the t slime 2 as "far superior" to anything Medtronic makes. I agree the pump is far superior to anything I've seen from them. However, the set change has so many weakness! For example: having to build your own hypodermic (potential problems with plastic screws), not being able to look into the reservoir to see how successful you have been at draining the air from the reservoir, the injection port on the cartridge having minimal tolerance for error, the packaging of the applicator and tube which is not always easy to open, the spiral paper cover over the adhesive of the applicator (wants to lift), the wrap-around tubing which sometimes dislodges the applicator from its seat in the insertion mechanism, the "release ridges" which have to be squeezed while you drawn back the applicator, the two hollow areas where you press to release the applicator to insert the needle and finally, my personal favorite, the flimsy structure that holds the appllicator and the insertion mechanism. Yes, I wrote "my personal favorite," actually the insertion system seems to be the worst part of the system. It bends when the applicator is pulled back, making a 90-degree insertion difficult. In fact, I have had five attempts that either failed or may have failed. In the last three weeks I have tried five times to get the applicator to properly insert. Five times my blood glucose shot up hundreds of points after insertion, only to find that the needle had bent and did not penetrate through my skin. Disappointment is an understatement. I will try other Tandem infusion sets before deciding whether to go back to my former pump provider.
Thank you for all this feedback. This is important for us to hear, so we have passed your thoughts along to our team for consideration. We would like to be sure our team addresses this directly. Please be sure to call in at (877) 801-6901, Option 1.
SK, I can't express how much I appreciate your detailed message. Having been a Medtronic pump user for the past 10 years (and still on it today), I was ready to order a new Tandem pump. I have all the paperwork completed and the distributor is ready to send me a Tandem Tslim X2 with IQ. They are waiting for me to return the final AOB paper with my signature. I have delayed signing it until I get my questions answered. I have been searching for answers to many questions I have regarding Tandems change sets. I have spoken to 5 different people, 3 of which were Tandem reps and 2 from my endo's office. I was left frustrated without information to my questions. You answered my biggest question in your last 7 sentences in your post above. I can tell, that you and I are both very analytical and detailed thinkers. Lucky for me, that here, I finally found the answers I've been searching for, over many, many months. It has kept me frozen on the fence undecided. It certainly has put the BRAKES on and I will NOT proceed with my order until I find out if there are complaints about the VariSoft Infusion Set (20°-45°). I really was hoping to avoid angle type change sets. I would really like to know if you have found a different Tandem infusion set that you are happy with and meets your expectations. If yes, it may be a good choice for me too. You are my last hope before I reorder a needed Rx for my Medtronic pump supplies which are getting low. I don't have much time left to make my final decision. I hope and pray you respond, especially while there is still a tiny bit of time left. God's blessing to you for having taken out a lot of your time to post your smart and very believable negative experience. It certainly opened the door for many others to post their negative experiences that followed your post. I appreciated all the comments that followed as well.
@@seekfindatlast15 I hope you decided to go with tandem. They have several infusion sets and the one she describes is the exact one I use. Absolutely zero issues if you have some common sense
Saponaro donato
@@kaceysmith3018Wow. That was a bit harsh!
The pump is pretty good overall but the infusion sets are clunky and unreliable. I've gotten insulin leaking out of them more times than I can count and have accidentally pulled the set off the inserter several times ruining it. Also, the belt clip doesn't grip very well and has dropped off many times, often pulling the infusion set off with it.
Same here.
I have the same problem
I have had the same problem . It is hard to use especially when my left arm is fractured and in a sling .It is a 2 hands and arms project. I am using the Trusteel for a while .
In regards to the pump catching and falling and pulling the tube or canula out, you can minimize the disaster by taping up the final 4cm part of the tube near the infusion site with good strong medical tape used to adhere bandages etc, this should take the load off the icanula if the pimp falls to the ground. Works every time for me !
I am having less trouble with the Trusteel infusion set . I wish they would make it a combined needle & infusion line instead of 2 pieces. Plus I have to use the clear tape to make sure the Trusteel does not come loose.
I hope Tandem will eventually switch to the new Mio Advance Infusion Sets! Seeing those sets gives me hope! Boy I would love to have an Infusion that's goes in like the Dexcom G6!
Thanks for your feedback! We do have a number of infusion set options available. Our infusion sets offer a variety of different insertion angles and techniques that let you choose what works for your body. We also offer a flexible soft cannula or stainless steel needle, that might impact your decision. To learn more, please link here: www.tandemdiabetes.com/products/infusion-sets. And, as always, please consult with your healthcare provider whenever making new treatment decisions. Thank you!
@@tandemdiabetes HI, I am having a problem with my body rejecting the infusion in 24-48 hours. I am skinny, 59, and am using the AutoSoft™ XC. any recommendation's? i am switching from the Medtronics pump after giving my body a 2yrs rest from the pump. I really want to use this pump bad and want to use an infusion that i dont reject.
I agree I messed up 4 infusion attempts tonight the dexcon6 hit orange button and boom
@@tandemdiabetes You would have MANY MORE infusion set options available had you kept the Lueur Lock connectors on your pump cartridges instead of TRAPPING your customers into YOUR OWN Proprietary Connector infusion sets!!! Your switching from Lueur Lock to the tLock proprietary connectors forced me to switch from the Orbit 90 infusion sets, which were my favorite infusion sets despite the mild allergic reaction I had to their cannulas.
In an infusion set where the tubing takes at least 10 units to fill, that 1 - 2 unit Insulin savings is NOT savings enough to justify switching from basically universally available Lueur Lock infusion sets to your own EXTREMELY LIMITED number of infusion sets available with your own Proprietary tubing connectors!
@@rcmodelr We're very sorry to hear you feel this way, and will be sure to document your feedback here and share it with our Leadership Teams.
My son uses the True Steel infusion set by Tandem. It is compatible with the T:Slim X2 pump. It is simple to insert, stays put, & easy to disconnect from. This is his first insulin pump being a type 1 diabetic for more than 12 years. The closed loop system is an incredible advance in the control of BG.
Thanks so much for sharing his experience with these infusion sets! Glad to hear he's enjoying his t:slim X2 pump. :)
I've had the tslim X2 for 4 months now. The pump itself is great! But I've been having problems with the Tandem infusion sets constantly failing on me. Makes me regret switching from Medtronic sometimes since they have the better sets. Something needs to be done about these crappy infusions!
We're disappointed to hear about your experience with our infusion sets Daniel. This information has been documented and shared with our team. Someone will be reaching out to you shortly to help out here.
Do you still have issues with the infusion sets? Have they improved the sets?
@@DeadSpaceDew My doctor told me that there were a few tricks to getting these sets to stick before pulling the needle out. I still struggle with them a little bit, not as much as before. Also the Control IQ on the pump seems to address the set failure issue. I'm hoping Tandem will soon start using the Mio Advance sets!
@@GenX6887 Thanks for the reply! Nice to hear from people who are actually using the product. I'm still a little on the fence, since I've been using Medtronic for over 10 years with very few problems. I'd hate to drop the Medtronic just to get the closed loop with dexcom and T slim. I'd almost rather just run the dexcom separately and manually adjust my Medtronic.
@@DeadSpaceDew nope, they leak, about 40% of them.
When cocking the inserter, I find that giving the mechanism a slight twist to the right when pulling cocks it more easily.
I just got one of these and I’m about to use it I’m nervous and excited!
Spectre Gal
How’d it go? Today is my first insertion, and I’m nervous.
babydollgoddess it’s all fine! I’ve been using them for awhile now! I get a little nervous in the beginning but it’s just one second and it’s over! I jump a little an squeeze my eyes shut to help but it doesn’t hurt!
hello, this video was super helpful towards me! i was originally using the steel sets and they were ripping out when i would wear jeans! now i can wear jeans in peace! i also discovered the steel sets kink more than the plastic ones!!
We're so glad you found this helpful! We will be sure to share your feedback with the appropriate team members.
For anyone wondering, like I was, I just followed this tutorial for the Autosoft XC, seeing as how it looks very similar to the Autosoft 90 and I couldnt find a video dedicated to the XC by tandem, and the instructions worked just fine.
That said, Tandem, you guys should probably make a specific video for the XC since it is a separate type of infusion set.
Hey Justin, thank you for your feedback, we will be sure this is shared with our Teams. Since the steps for inserting and AutoSoft XC are almost the same as the video for the AutoSoft 90 set, we like to refer customer to this tutorial. The only difference is how you disconnect the connector needle from the cannula housing, which is covered in the directions which you can find here: support.tandemdiabetes.com/hc/en-us/articles/360039015054-How-to-insert-the-AutoSoft-XC-infusion-set-video-
I’m glad it’s not just me who’s had problems, I’ve had my insertion kink several times and get nervous I’ll run out of infusions too fast, I’ve done it the way the tutorial says but still end up with a leak or kink leading to high blood sugars and sickness
Thank you for letting us know about your experience, Bella. We take these matters seriously and would like to ensure this gets escalated to our Technical Support team. Please reach out to us with these details at TandemCares@TandemDiabetes.com, or call us directly at 877-801-6901, so we can assist you further.
I have been using Tandem for 5 months with the Dexcom G6. The CGM element is far superior to Medtronic but the ease of use of the infusion set up is very difficult! I have arthritic hands and after 5 months of practice pulling back on the loading set up for insertion it is still immensely difficult for my hands as is disconnecting the infusion tubing from the cannula for bathing.It would also be very helpful to have a wider adhesive dressing around the infusion set to keep it more securely anchored but know that this would make the infusion insertion devise even more difficult to handle. I feel it is a design flaw to be so challenging to use the infusion set up and require additional tape to keep the infusion set secured to the skin.
Thank you for reaching out and sharing your thoughts with us Shirley. Have you given our AutoSoft XC infusion set a try? It has a larger grip for easy disconnection. To learn more, please visit: www.tandemdiabetes.com/products/infusion-sets/autosoft-xc
After the ease of the Cleo I hate this infusion set but love the pump
The pump sucks too. It wastes soooo much insulin in the cartridge.
I've had the tSlim X2 pump for 2 months . It's awesome, however the infusion sets are quirky. I got these autosoft 90 sets, and let me tell you i had two come right off the insertion needle, another one at the cannula when inserted. I spoke to meet up with a tandem rep. And she gave me a sample of the autosoft 30 and a TruSteel manual set. The trusteel infusion didn't work at all for me, do I'm trying the AS30. Hopefully I'll have better results.
Thank you for sharing your experience Leo. We will be sure that your feedback is documented and shared with the team. Please keep us updated and let us know how our AutoSoft 30 sets works for you.
Have had major issues with this infusion set. It got so bad that I filed a complaint with the FDA and I urge others to do so as well. How this got through the approval process is beyond me.
I have had a t:slim x 2 pump for about 7 weeks now which I was changed to due to Roche stopping production of my Spirit Combo pump. Having now got used to my new pump I have found that the t:slim is a well designed and very easy pump to use. I really wish I could say the same of the AutoSoft 90 cannulas. As others have previously commented, they are very complicated and poorly designed. I do wonder if the designers actually have cause to use them themselves! I so wish I could still use my separately packaged cannula which was applied with a sturdy re-usable applicator, this would surely also be more cost effective and less wasteful in these days of reducing waste? Plus the added bonus of saving wastage and cost due to the numerous failed attempts attempting to apply the AutoSoft cannula.
Hi Don, we're sorry to hear you've experienced these issues with your infusion sets. We'd like to help get you in touch with our Technical Support Team for assistance and if you're interested in trying out one of the different infusion sets we offer, we'd be happy to send you some samples. Can you please send us an email to TandemCares@tandemdiabetes.com?
Horribly complex and waste of packaging as well.
i wish there was a manual insertion soft 90 degree cannula ...medtronic and animas both make one
I like the auto insert infusion sets - other than the fact that they take up a lot of room when I travel. What don't you like about them?
@@Brian-xu9di from my experience I hate the auto sites too because the needle doesn’t seem to always wanna come out and gets stuck and pulls the entire site off even if I wait push down on it and do everything I can so I would prefer the manual set because it’s never happened to me with my manual insertions
@@vinsmokesanji6455 Every now and then I get an infusion set on which the sticky tape gets stuck to the inside of the infusion set plastic while inserting, but very rare. Surprised you are having so much trouble.
I've had the T-Slim x2 system for three weeks now, my BSL is wonderfully stable now after 42 years ! One major concern for me is trying to unlock the infusion tube from the cannula when refilling the cartridge: it seems to need 4 hands to do it, my partner has to help me pull it off, as he presses the tiny top button and I need to hold in the two side lugs. I just can't release it by myself. Not easy with two pairs of giant mens" paws fiddling this dainty delicate device. Why does it have to be so difficult ? A nightmare !
Thank you for bringing this concern to our attention. We have documented this and will be sure to share this with our Product Development team for consideration.
i am now able to change my cuddle buddys insulin pump
If you forget to take the paper and try to insert it, can you still take the paper off afterwards and then insert it again?
I've had a pump for about 4-5 years now and have always used the true steel infusion sets and haven't had much issue with them, and the very first time I used the this set I was getting occultation alerts instantly from basal delivery. Is there a way to fix this or am I stuck with a poor design flaw?
Hi there, thank you for reaching out to us about this. We would like our Technical Support Team to look into this further for you. Can you please reach out to them at (877) 801-6901 option 1?
True steel work best for me.
Good..
It's not clear on the packaging how long the cannula is. The number is printed on the round plastic part that covers the set. Look just above the part that sticks out, it's beige on brown and very hard to read.
I am watching this to learn how to insert the infusion set. The piped in music is distracting. Is there another video showing how to do this without the piped in music that is playing in background?
While we don't have another video, we do have our Quick Reference sheet that you might be interested in. To view this, please visit: www.tandemdiabetes.com/docs/qrs/ML-1008719_A-Quick-Reference-Infusion-Set-Insertion-AutoSoft90
I've read that in the US, there is an implanted insulin pump available, which automatically regulates bloodsugar levels for 3 days, and then it must be refilled. Do you know where I can find more information on this?
Silver sneakers hitt workout
I just went through a pump class last week and there is apparently only 4 available in the US. Omnipod which is tubeless and may be the one you are referring to, the tandem pump in the video above, and medtronics has to the 630 and the 670g. That is what the doctors explained to me.
Does insurance usually cover this? Looks so much easier than other types I have seen
Yes. Individual coverage will depend on the specific carrier, plan and coverage, but the price and insurance coverage for the new t:lock supplies will remain the same as former sets.
Tandem Diabetes Thankyou!!
Ugh, this needs to go back to redesign. I had the Cleo 90 which is far simpler to use and had a standard Luer lock and you had to mess everything up with the new connector.
Agree 100%. These infusion sets are horrible. So many problems, including no absorption, resulting in dangerously high blood sugar. I've filed a complaint with the FDA and regret making the move to Tandem.
Does anyone know the difference between fill cannula vs fill tubing? Do I need to do both? I put in a new cartridge and a new insertion site and only did fill tubing. (I'm new to the pump)
Hi Andrew. The cannula is he tiny, flexible section of the infusion set that is inserted under the skin and through which insulin is delivered, and the tubing is the flexible tube that allows insulin to flow from the pump to the infusion site. Therefore, by filling the tubing, you are filling the cannula.
How do you keep from getting tangled up in tubing while sleeping? I’m going on this pump in two weeks and very nervous.
I Just have the pump next to me and have become used to moving it when I move. You will get a pump holder that can be placed on waist band if desired.
I just clip the pump to my underwear. How are you making out with the pump?
American eagle has sweat pants that have zippered pockets
I have found putting it in a pocket can’t be a good idea after all. In your sleep you may go lie on your side thus lying your hip on your pomp. It can stress your muscles and give you pain during daytime. Best for me is a stretch band on the thigh. Pomp a bit inwards and it will not disturb you while sleeping. Succes. Best regards, Leo, The Netherlands.
I have worn a pump for 30+ years, and I remember having the same worry years ago. Its surprising how the brain subconsciously "trains" itself to handle these things. For the first 10 years of using the pump, there was no way to disconnect it while showering, so I had to hang it in a ziplock bag in the shower. To this day, I still automatically prevent myself from turning all the way around in the shower to prevent from winding myself up in the (nonexistent) tubing. While sleeping, my pump just lays in the bed next to me, and I generally just turn back and forth, without rotating all the way around, and this prevents being "tangled up". Occasionally, I feel a tug, and I just unwind it by tossing the pump around my body. It's not nearly as much of an issue as it sounds.
Im about to get this pump. Does it hurt more than a Dexcom G6 or less?
This really comes down to personal preference. Our infusion sets offer a variety of different insertion angles and techniques that let you choose what works for your body. We also offer a flexible soft cannula or stainless steel needle, that might impact your decision. To learn more, please link here: www.tandemdiabetes.com/products/infusion-sets. And, as always, please consult with your healthcare provider whenever making new treatment decisions. Thank you!
I have had the Tandem for just a couple of months and I love it, however the infusion sets are a pain. I have had 5 failures so far. I sometimes think I should have stayed with insulin pens. More shots but they never failed.
Thank you for bringing this to our attention, Marc. We're so sorry to learn about your experience with the infusion sets you are using and we'd like to help you get connected with our Technical Support team for further assistance. Can you please share this information with our team at +1(877)801-6901, Option 1?
I so agree!!
I have been using the X2 for about 4 months (after over 4 years with Medtronic, and over 36 years as a T1 diabetic), and in most ways it is a great improvement over the 670G. However, I have had several issues with the Autosoft 90 cannula bending back on insertion, which was never an issue with the Minimed system. Since the Tandem system does not recognize a problem, I get no warning until hours later, when my BG just keeps going up and up. Is there a way to prevent this, or comparable alternatives?
In addition, in all the years of using pumps I have never before heard that you have to fill the infusion set when reconnecting after a shower or something. It was not even addressed in ftf training with a diabetes specialist. Is this done under the "Load" menu?
Thank you for bringing these issues to our attention. We would like to be sure that this gets documented and addressed by our Technical Support team. Can you please reach out with these details to (877) 801-6901, Option 1?
I am only one week in on my new insulin pump and I have been having lots of trouble with the infusion set The problem is on insertion the needle which should go in to the body been sideways and I don't get any insulin. HELP
@@monaleahutchins7538 We're here for you Monalea. Please call into our Technical Support team with these details at (877) 801-6901, Option 1 and they will be able to help.
You are so correct! Thank you because I thought I was the only one with issues. The pump is state of the art but the tubing, insertion and set up are not!!
Im about to go one the pump. Any tips for school or sleeping with it?
Thanks for your question. Products such as Tegaderm, IV Prep, and Skin Tac can be used to help prevent the site from falling off the body, while also serving as a barrier between the set’s adhesive and your skin. We advise using scissors to cut a hole in the center of the Tegaderm/IV Prep adhesive pad. This hole should be large enough to cover the site adhesive, but not the site connector. Before applying the adhesive pad, insert the site into the body and disconnect the infusion set tubing from the site. Apply the Tegaderm/IV prep only over the adhesive portion of your site and ensure the site connector remains visible and uncovered. Once theTegaderm/IV prep is applied, reconnect your infusion set to the site. Skin Tac can also be applied directly to the skin (prior to inserting the site) to help strengthen the bond of the site adhesive. Prior to use, we suggest speaking with your physician regarding the adhesive chemical used in Skin Tac, Tegaderm and IV Prep to avoid a potential allergic reaction.
@@tandemdiabetes Ok! tysm
Plz tell me they have updated these !?
Same here, very frustrating!!!a lot of highs do to faulty bent tube
Thank you for letting us know about this Susan. We've escalated this information over to our Technical Support team, who will be in touch with you directly to assist further.
Do I have to change the cable and needle part every 3 days?? Because I saw someone else asked that
Hello. We do suggest you change your set every 48 to 72 hours
, as recommended by your healthcare provider.
Yes
how often do you have to change the infusion set?
Hi Jasmine. The infusion set must be replaced and rotated every 2-3 days. Please talk with your healthcare provider for more specific instructions for yourself.
I found the phrasing used not immediately obvious and had to watch twice. You fill the tubing first before inserting. In the video this is referred to as 'priming the infusion set' at 2:14. I think that's too easy to confuse with filling the cannula.
I have been using the t-slim for a year and like it a lot. My A1c is below 7 for the first time since 1984 when diagnosed. My only issue is for some unknown reason my blood sugar spikes on days that I change my site. Even if I do not eat. I end up taking an injection just to get it back into range. Then the following day everything is back to normal. Very frustrating.
Hi Gino. Thank you for reaching out. We would like to look into this further for you, we were able to locate your account in our system and will have a Technical Support Representative reach out to you.
Mines been doing the same thing!
I've had the same issue of going high after changing my insulin cartridge. I reached out to the local Tandem Facebook group (where many recognised the issue), and they fixed it by giving an extra bolus. From that, I concluded it might be a 'flow' issue, so I started to not only prime the tube with the 10 units it takes to get a drop at the end, but give it an extra 5 units. That seems to have taken away most highs after a change. Somehow there aren't any air bubbles showing, despite the fact that there apparently seem to be some. Anyway - worth giving it a try ;)
Just started with the Tslim, getting adjusted to the pump. The infusion sets are horrible. I had super high, never like with my Medtronic infusion sets, and when I changed it out the cannula was actually bent in a 90 degree angle. May try different type but sure miss the Medtronic infusion sets, which also allowed you to re-use the same insertion device.
Interesting reading the comments about the sets and their issues. They and the reservoir fill let down an otherwise great system. It’s all just way too fiddly. Make it simple, make it neat and people will use it well and improve their compliance. I have been a diabetic for 35 years but these videos put me off!
We are continually planning enhancements for our infusion set portfolio. Some areas of focus include:
• Making insertion easier
• Further reducing infusion set failures
• Extending wear time
• Adding more wear options
• Reducing material waste
We appreciate your feedback on our infusion sets and cartridge fill process. We are always looking for ways to improve and we will be sure to pass this along to Product Development team.
And you need to do this every 3 days? Think I will stay with my 4mm 32g insulin pens for my insulin delivery.
Can someone confirm one point. Say I disconnect the insert just to shower. I have to prime and fill the tubing each time I attach it? Or do I just prime the tube before every new insert?
Great question, Brandon! The fill tubing step is only required during cartridge change process, upon inserting a new infusion set. You will not be required to fill the tubing each time you disconnect at the site. For more infusion set tips and best practices, please visit support.tandemdiabetes.com/hc/en-us/articles/360039440333-Infusion-Set-Tips-Best-Practices.
Like others here, I love the T:Slim pump, but am rather disenfranchised with the three types of infusion sets I've used so far. I was ordered the AutoSoft 30 which is difficult for me to even open the packaging for. Once opened, the whole process for inserting the needle is cumbersome, requiring both hands to be engaged during the whole process. I was hoping to finally get back to using my low back and buttocks with switching to the tandem,but this is impossible with this set up. I'm also sad that the cannula is so very long. It is leaving me with hard lumps that last over 48 hours upon removal. And that's with changing my sets ever two days.
Next I was given 5 packages of the AutoSoft 90 by my sister. I'm glad the cannula is shorter, but going in at a 90° angle has caused 3 of the 5 cannula to bend and putting me into ketoacidosis
Oops! Continuing on...
The packaging/introduced arrangement set up is again a rather difficult thing for me to deal with. One set the tubing would notcome out of the housing. I have trouble getting the needle to stay cooked, as well.
Finally,I was given a TruSteel by my doctor's office. Nice simple hand insertion rather than plastic inserters.plus a short cannula,but it just plain and simply hurts! I can't do my exercises without the needle tearing through tissue every time I move. Surely Tandem can come up with a shorter cannula auto injector or hand inserted infusion set for those of us who are thin and don't have a lot of fat tissue and that can be easily inserted in any part of the recommended insertion sites.
@@aprilbartle3247 Hi April. Thank you for reaching out and letting us know about your experience. We've documented your thoughts with our Technical Support team, who may be in contact with you directly for more details. We also escalated this over to our Clinical Diabetes Specialist in your area, who can help offer you some tips and tricks to get a better experience out of your infusion sets.
Does it matter on the angle of whether it’s pointing upwards or downwards? My son seems to be having issues when we placed the infusion site downwards. Not sure if it’s coincidence or not
We'd like to be sure that this experience is documented and looked into by the appropriate team members. Can you please reach out to us with these details at TandemCares@TandemDiabetes.com?
autosoft 90 disconnect cover? Can someone tell me where to find one? We got a set of different sets to try with my son and cannot find the cover.
Sarah pauline i got one
There are two of them in each box of Autosoft 90 canulas. They are in a small plastic bag
One note to Tandem: I would put the "Resume Insulin" step before the "test blood sugar in two hours" message. First time I inserted on my own I didn't press the "resume insulin" because 1) it's not in this video, which I used as my guide, and 2) "test in two hours" sounds like a final step to me. Ended up with high bg and needless discarding of perfectly good set.
We appreciate this feedback and will be sure that the team is aware of this. Someone from Tech Support will be contacting you directly, as well, in order to assist further. Thank you for sharing your experience with us Laura.
@@tandemdiabetes Hi, Tandem, thanks for calling--I had no idea anyone read these! Specifically, the issue was that at the end of the set change you press "done," then it says "test bg in two hours," and then the video ends. But on the pump (but not the video) it says "resume insulin"(?). That step is critical. IMO, "resume insulin" should come before 'done," and test in 2 hours should be a last suggestion. Thanks again.
@@lauraagnew1826 Thanks for the suggestion! We understand your thoughts here and will be sure to pass this along to the team.
I very much would like to start with the tslim. Seems to be a great pump. But if i look at this video i am back in doubt. Doesn’t look good.
Far to complicated for what is needed. I regurlaly read complaints about your infusion set and in the end a great pump with a “worthless” infusion set gives a lot of stress. In practice the importance of a good infusion set which is easy to place is not to be underestimated. I hope Tandem picks up thies messages and does something about it in the near future. Look at Roche... how simple it can be...
Also that strange thick connection 5 cm above the pomp. Ugly. Why not at the pomp itself and a bit more elegant. The moment you look at it you don’t want to go there...
We appreciate your feedback here, and thank you for these suggestions, we will be sure to share your them with our Product Team for consideration in the future. We do offer other options of infusion sets with a variety of different insertion angles and techniques that let you choose what works for your body. We also offer a flexible soft cannula or stainless steel needle, that might impact your decision. To learn more, please link here: www.tandemdiabetes.com/products/infusion-sets.
I just switched to the Tandem from the Metronic. It is much harder to change the insertion site . Medtronic was way easier. I need to speak to some one as I have had issues " cocking" the insertion device.
Complicated infusion sets and the cartridge change is horribly cumbersome compared to the ypso. Surely there is a better way Tandem !!
How does this differ from the Autosoft XC?
There is a slight difference in the design. Our AutoSoft XC allows users one-handed insertion to help reach more site options. Both have a window at the insertion point which differs slightly. To view this, please link here: www.tandemdiabetes.com/products/infusion-sets#auto-soft-XC
We have recently gotten the t slim pump for my nephew, and it has been nothing but a headache for us. Everything works amazing aside from the infusion set. It is so flimsy and we have so many failed infusion sites. We already pay a hefty amount for his monthly kits for the t slim and we have had so many failed infusion sets, that we run short during the month, so yet again we are having to pay yet another hefty amount to replace these failed infusion sets. We have taken in person training courses, watched numerous videos to make sure we were doing everything right. We do it exactly how we were trained too, but these infusion sets keep failing. My nephew had to go to the ER twice because his glucose was over 500 and we had no other way to give him insulin. I think it is absurd for us to keep paying these hefty amounts for something that isn’t our fault.
We appreciate you letting us know about your experience, Kayla. For any technical difficulties you are having with your pump, please contact Customer Technical Support at 877-801-6901 so that we can provide technical assistance. As always, if you are having a medical emergency, please call 911.
I've been using these for about 10 days now- and the first box is almost empty! My sites are kinking like crazy and no insulin gets absorbed. makes me want to go back to Medtronic. anyone else have these issues?
Hi Debbie. We're sorry to hear you're experiencing this and we would like to assist you. Please feel free to reach out to our Technical Support representatives at (877) 801-6901 and they would be happy to help!
Try the stainless steel insertion set. Much better!
I was on Metronic pump for 15 years . This infusion set needs to be redesigned . It is clunky and hard to use. I am trying the Trusteel , no wasted plastic infuser set and loads easier to use. Give Tandem a call , they will send you a free sample to try.
In an emergency, is there any way to use a different infusion set with the Tandem slim; such as a Medtronic set? Or, anyone in the Charlotte, NC area have an AutoSoft 90 set they can spare? Today.
Apologies for the delay. If you still need assistance, please contact us at TandemCares@TandemDiabetes.com with this information and we will do our best to help out.
@@tandemdiabetes thank you. We called in and your support team was able to expedite overnight.
@@ronaldoforbes6979 We're so glad to hear that! Thank you for the update.
What’s the difference between the 90 and the XC? I can’t seem to find any detailed information that says the difference
Hi Kyle. Great question. The difference between the Autosoft 90 and the Autosoft XC is the grip at the quick disconnect adapter.
Ahhh, okay! Thank you! Waiting for my rep to reach out so I can get started on the process.. will I be able to see the sites in hand before I choose? :)
@@diabeticbarbie We would recommend asking the representative that reaches out to you, if they can set something up for you to view the infusion sets in person before deciding.
Just curious, when ordering my supplies it said, "this product has a known chemical that may cause cancer", from California. The AutoSoft 90 Infusion Set, 6 mm Cannula, 23, Anyone has any idea about that ?
What?
That's just the California Prop 65 warning that is on almost every plastic product in the US. Its a stupid regulation that means absolutely nothing to the consumer, much like the "Caution, contents hot" on a McD's coffee cup.
Earlier I used Insulin, One of my friend suggested me to use Ambrosia Blcuon and now I am using the same Blucon with my freestyle libre pro sensor. It is working well as it update me also when me sugar values go up and down.
Wow I thought it was just me! this pump is cool but the infusion sets are terrible. I’ve changed n changed my sites but still not receiving insulin. When I asked tandems customer service for samples of the others, sweet lady kindly said NO only ur doctor can do that...??? Never had these issues w Medtronic
We're so sorry to hear that. Feedback like this is important to us and will be documented with our team. Please note, infusion sets are made by Unomedical, the company that manufactures the majority of the infusion sets sold by major insulin pump manufacturers. In most cases, sets are identical and just labeled under a specific company’s brand. If you can, please provide the name of the infusion set you used with Medtronic and we can recommend the version of our that matches this.
Way to pass the blame... Tandem should be ashamed to offer this product. The infusion sets should be pulled from the market. I urge everyone who has had issues and wasted money on AutoSoft infusion sets to file a complaint with the FDA. (And, BTW, I am not a new pump user or T1 diabetic. I've been living with this for decades and know what I am doing.
They refuse to let you try any of the infusion sets. Pump is great but the customer service and help is absolutely garbage
This would be much more helpful if did was not so fast. I had to pause it at each step and many times it did not so I had to start it over. Otherwise it is helpful. Though if you would combine changing the cartridge and inserting together it would be better still.
I agree
Totally agree and the loud "music" is useless, why have it ?
do you really need to feel the needle when you stick it on to your skin?
Hi Maria. Are you asking if a user feels the introducer needle when inserting the infusion set? If so, it really just depends on the user and how sensitive their body is, many users don't feel much when inserting the infusion sets.
I'm new to Tandem and I have had many most of these infusion sets fail on me with an occlusion alarm. I find I only have 30 to return this pump which may be too late to go back to Medtronic.
I found using a Medtronic Quick set with my G4 was much better than the Auto soft. It had to many bent cannulas.
Nancy Kuehn Hello my child just got his 6 days ago it has been working wonderfully. Maybe you should schedule a pump class with a RN at the hospital to guide you through step by step and have you practice. I am so grateful for this pump. It works with my child’s dexcom g6 and it gives me a piece of mind. I can sleep better now. Hope you were able to solve the issue
Have pump for 3 weeks now. If I didn't have to go through so many infusion sets which are very poorly made, I would appreciate the technology. I find the product of the infusion sets very flemzy and cannula bends too easily, causing high readings and having to change out too often. Wish product could be more user friendly and of better materials.
Hi CM Savory. Thank you for your feedback, and we are very sorry you're experiencing this. We do have a handful of infusion set options you can choose from, with a variety of different insertion angles and techniques that let you choose what works for your body. We would like to follow up with you regarding this issue. Please feel free to reach out to your Technical Support Team at (877) 801-6901 and they will be able to assist you.
I, too, have an idea that the engineer who designed the infusion set was on LSD. Diabetics have neuropathy! My husbands hands hardly work, and he has to fiddle with this flimsy piece of junk every three days? We love the pump, but the infusion set up is just horrible and very stressful to use
@@susanknilans3833 I switched to the Trusteel. No infusion set , no waste of plastic . Try calling for a free sample , I did
I’m getting so frustrated with this infusion set. I have been using tandem tslim for a month now and I love it, but I’ve already wasted 2 packs of infusion sets due to bent catheters. 😭 Has anyone switched back to MDI due to this? 😅
We're so sorry to hear about the trouble you've been experiencing. We'd like to help address this. Can you please send these details to us at TandemCares@TandemDiabetes.com?
And I use stickers to keep the needle in place so how am I gonna put the sticker on but what happens if I need to take a shower?
Great instruction video. However, the background music is Way to loud making it hard to hear what is being said. Thanks!
Hi Martina. We appreciate you reaching out to share your feedback on the background music for this video. We apologize for any difficulties this may have caused, as this was not our intention. We will make sure your message gets logged for review by our internal teams. Thanks again for sharing this with us.
I absolutely hate that all infusion sets that Medtronic has available, are available for Tandem, except for the one that is far superior: The Mio Advance. Since switching to Tandem I miss this infusion set every time I have to replace mine. Please release a similar model, or offer an option with a luer-lock instead of the T-lock, so I can still use this pump, but don't have constant irritation, blockage, loss of sites or even a visit to the emergency room due to infection from Autosoft 90... Otherwise, I'm not sure my next pump will be a Tandem again (that's how annoyed I am with it, and I've got the scars to prove it).
We take this very seriously and would like to be sure to escalate your experience to our Technical Support team, who will be in contact with you directly about this. Can you please send these details to us at TandemCares@TandemDiabetes.com or call in at (877) 801-6901, Option 1?
How long does it take the sensor to start working after I install a new infusion set? Because it's still not reading my blood glucose level
Is anyone available to answer my question?
@@rhondacathey8029 Hi Rhonda. So sorry for the delay here. Inserting a new infusion set should not affect your sensor session. The infusion set from your pump allows for insulin delivery and not blood glucose readings.
If you are seeing “---” on your pump for longer than 3 hours, you will need to replace your sensor. You may submit a service request using our form here: go.tandemdiabetes.com/G6-3-Hour-Window.html
This is actually the T90 infusion set!
Thank you so much for pointing that out. We've updated the video description. If you are looking for the "How To Insert A New AutoSoft™ 30 Insulin Pump Infusion Set (formerly t:30™)" You can find it here: ua-cam.com/video/S8__zp7PdZM/v-deo.html
uhhh no you can't. It takes you right back to the T:90 again
Is xc the same as 90?
Hi Beth, great question, these two infusion sets are very similar. The difference is the Autosoft XC infusion sets have a larger grip size and smaller base edges on the cannula. You can learn more here: www.tandemdiabetes.com/products/infusion-sets?NPD-GGL-BR-Brand&gclid=CjwKCAjwwdWVBhA4EiwAjcYJEAu9AddaLMTKwoZwsOiN4-E-xiwfqTXhrnl7CYVK6uLKfaH1ILT7-BoC01UQAvD_BwE&gclsrc=aw.ds
My endocronologist suggested I look into the T-Slim/ Dexcom pump. I have been with Medtronic for over 12 years and with Dexcom sensors for 3 years. Reading the reviews of the T-Slim I find that problems with their infusion sets have now spanned 4 Years !
During my first weeks with Medtronic I had bent cannula problems with their MMT-398 infusion sets. (20% failed and I did get "No Delivery" alarms). My doctor suggested I try a Sure-T model MMT-840 and gave me samples. It has a steel 90 degree cannula so the problem I had with bent cannulas is not a factor. The steel cannula for me is also painless. The connector is on another patch separated by about 3" of tubing. This allows an easy disconnect of the pump without disturbing the cannula, and it also takes the shock if the pump is accidentally dropped. I have been very pleased with Medtronic since making that change.
I note also that reviewers had high BGs after newly installing their sets. I sometimes find the Dexcom sensor does that, and needs calibration. I see nothing said about calibration capability with the T-slim/Dexcom.
I also would not prefer a rechargeable battery over a quickly replaceable AA. And you need syringes to load the pump?
I have to conclude that the T-slim is far from being ready for me.
Hi Lester. We appreciate you sharing your thoughts here and will be sure to pass this along to our team. We hope that you are able to find what works best for you.
I am a new user with this the pump but hate the 90 infusion. I have already destroyed 5 kits after having multiple issues. Medtronic's infusion was much better friendly built for the users.
We're sorry to hear about the trouble here. Can you please provide these details to us at TandemCares@TandemDiabetes.com? From there, we can help report your experience and look into different options for you.
There’s something in here about a ‘disconnect cover’ - I have never seen a disconnect, cover & wonder if it’s normally part of the accessories that come with the pump. Is anyone aware of such a thing? If so, where do you find it in the packaging, is it with the infusion sets & I may have just missed them? If anyone sees this and has a comment, please let me know what you think. Thanks everyone 😊
Hi Robin. The disconnect cover normally comes with your infusion set. We'd like to put you in contact with our Supplies team so that they can provide direction on where to find it depending on the infusion set you use. Can you please send these details at TandemCares@TandemDiabetes.com?
@@tandemdiabetes OK, thanks so much.
Yesterday i was really frustrated with it.
i woke up and i found myself high so i got bolus and waited one hour but it continued going up and i started feeling bad. Then i decided to remove this set and found out that the (needle) was bent and delivered no insulin. Later on i checked my ketone acid and it was higher than what it used to be although its was not high for long time .
You have to develop a sensor which can sense if the insulin going out from the infusion set and of course develop that sh** plastic needle.
I have asked other diabeteces and many got that issue at least once in their life. Some of them were really tired of this set and started using infusion sets from another pump and they said Tandem is the first pump with this issue although they have used different pumps in many years.
Now my brother and some friends are planning to use a pump and i am hesitate to recommend this one with this set.
I know there are many types of setes amd i tried one but i want this one with better (needle).
We're so sorry to hear about your experience and want you to know that we take this very seriously. Can you please contact our Technical Support team about this at (877) 801-6901, Option 1? They will be able to help resolve this for you.
Same experience, just insane how bad the quality of sets are
I've always wondered why the cannulas can end up bent and I think I'm starting to realize why they might be. When I was with my tandem rep practicing the first time, when the rep pulled the blue cover protector off the cannula/needle, it stuck and she pulled the whole inset right off the inserter. I didn't think anything of it but when I did it, it did the same. So the rep just opened a new one. I've gone on to later experience having a bent cannula after checking and taking it out from having major high blood sugars.
I'm thinking that the needles get stuck some to the material the cannula is made of, not sure if from manufacturing or what... but they are sometimes really hard to pull off and if that happens, i'm sure pulling the needle out when inserted it probably is pulling the cannula backwards and bending it too! That's my thoughts on it anyways. :( I think the best bet is to report the lot to Tandem.
I thought it was me. these infusion sets are very dangerous when the canula inserter needle is bent. I have had three episodes of insulin not being delivered because needle was bent that resulted in blood sugars goin over 500. I called support and he trouble shot until he found what the problem was. I did not receive alerts that insulin was not delivered either. I have had tandem pump for 4 months. Wish I had stayed with medtronic pump never had this kind of problem.
I have had this pump for 4 months. My blood sugars has gone over 500 twice. Just
We take this very seriously Janice. Your feedback is important to us and will be shared with the teams. Have you thought about trying out our TruSteel set? The set's simplicity and security makes it a good choice for those who have reactions to plastic cannulas, and those with a history of bent cannulas. As always, please be sure to speak with your healthcare provider before making any treatment decisions.
I've had the exact same problem. I've been using this set for 6 months and it has happened to me twice. I got in contact with the customer service and I've been told that it was my own fault in the application process.
Previously I hadn't had any problems with other methods of application.
It's also been a huge deal to me because my blood sugar levels have spiked to over 350 for a whole day, I changed the Infusion Set twice in a row but the problem was still there. It wasn't until I reached my doctor and after some hours we realised the canula was bent.
I have a hard time understanding the problems people are having with the infusion set. I have not had a set come off after installation. I use an I.V. prep to prepare the sight before installation , it sticks and doesn't come off. I have even had the pump drop out of my hand and stretch the tubing all the way out without pulling the infusion set out. I have the T Slim X2 pump and the Autosoft 30 infusion set. I also had the Medtronic pump and CGM before this. I wouldn't trade the Tandem pump and the DESCOM G6 for anything. My last two quarter A1C's were 6.5 and 6.5. My first time ever. I will celebrate my 86th birthday in 4 days.
Gerhart Richter
That's amazing! Great work Gerhart and a very happy (early) birthday from your Tandem family 😊 We're honored to know that our pump is by your side!
good for u. if u see this how old were u when u were diagnosed
I have had lots of problems ! I had a Metronic for 15 years. This one is hard to use and LOTS more plastic waste. I am switching to the Trusteel for now.
Why did they have to make this so complicated? the Cleos were so much better and easier to use. Not happy about this change.
The video is complicated, but in actuality, it is very simple.
@@Brian-xu9di It's still a very poorly designed device.
I just switched from a Medtronic. It is more complicated and more plastic to throw away. Had a hard time with changing cannula .
I do not like the infusion set half the time I pull the needle out from the cannula and the cannula either comes off or it gets bent from struggling with it by trying to pull the needle out straight up off the cannula
(FYI The cannula is the soft tube that goes underneath the skin)
We're so sorry to hear about this and would like to be sure that this is documented with our team. Can you please send us this information to TandemCares@TandemDiabetes.com?
Hey there fellow diabetic - I've been having the same type of problem (I hope Tandem chimes in here). The problem isn't that the set comes off after installation. It's that when I insert the needle (and cannula), no matter how long I wait before removing the needle or how methodical/careful I am about pulling the needle out, about half the time I find out (after my sugar has gone sky high and realize there's something wrong) that the cannula came out (or partway out) when I removed the needle. The way I know this is that when I check after I've removed it from my skin, I find that the cannula is bent. Maybe I should opt for the shorter cannula size? Should I pull the needle out more quickly? Not sure, but If anyone has any ideas or tips, please share. Love everything else about this pump, especially the integration with the Dexcom G6.
@@Esuohdoowr Thank you for reaching out and letting us know about this. We would like to be sure to document this information with our team so that they can assist further. Can you please send these details to us at TandemCares@tandemdiabetes.com?
The needle looks very long and scary ,how much of that needle goes inside??
Hi Steven. This needle is a 90° soft cannula at 6 or 9 mm of length.
This is my third time that my BS went excessively high after changing it. Realizing that the tube was bent in me from previous insertions, I decided to check it and sure enough it was bent in 2 places. I’ve only had this new pump since March 31,2022. Having this very dangerous problem is disturbing that I could end up in the hospital with these high blood sugars. The insertion sets are very problematic and I’m just starting out with this new pump product. My former Medtronic pump that I had for 15 years only failed me twice with this problem. I’m very dissatisfied so far getting the T-Slim.
We're so sorry to learn about your experience with your infusion set, Margaret. We take this very seriously and have escalated your comment over to our Technical Support Team. They will follow up with you directly to assist you further.
No. You are not taking this any seriously at all. You have been aware of this issue for very long yet you took 0 steps to eliminate it. The latest sets are far worse than ever.
I know that you do send us replacements for the failing sets. But this doesn't solve the problem in the first place.
If @Tandem can't get cannula insertion right, out-source the cannula insertion to some other company before @Tandem's cannula team sink the whole ship.
@@m.s.f.8276 We'd like to report your situation to the team so that this can be properly documented and looked into. Please send these details to us at TandemCares@TandemDiabetes.com so we can proceed further. Thank you for letting us know about your experience.
@@tandemdiabetes I have only been on the Tslim x2 pump for 2 weeks and have already had 2 cannula's bent up inside me - one time my blood sugars stayed high for extended period of time while on the control IQ and doing correction boluses on my own - only to eventually bottom out. 2nd time - I stayed low all day and the pump shut off at least 4 times for extended period of time b/c I was so low with no bolus for lunch - I finally removed this site after 42 hours and found the cannula bent inside me. I love the pump and the control IQ with G6 BUT this infusion set is really horrible and I going to discuss nexts step with my Dr to move back to Metronic until this gets fixed...ugh...so frustrating. Not to mention the extremely clumsy and cumbersome process just to change to a new site! So upset..KelliT
@@kelliturner634 We are so sorry to hear about this Kelli and want you to know that we take this very seriously. A Technical Support agent will be in touch with you directly to help address this.
Donato saponaro
These things are challenging at first. I’ve had it 4 days and my blood glucose has gone through the roof
We take this very seriously and would like to be sure that your experience is documented and addressed by our Technical Support team. Can you please reach out with these details at TandemCares@TandemDiabetes.com?
@@tandemdiabetes yes I’m meeting with my diabetes nurse tomorrow as I had presumed it was technical but suspect it might be a poorly calculated profile in particular the bolus calculations.
Apologies it’s been a hard few days.
@@danparsons2765 no need to apologize, we're always here for you! If there's anything we can assist with, please don't hesitate to reach out with details of what you're experiencing at TandemCares@TandemDiabetes.com.
POURQUOI ça n'est pas en français ???
I have the pink one
Mya Zavala :( that hurt my feelings
I followed the instructions carefully. Mine didn't get properly cocked and it self activated and flew like a projectile, needle first. Quite scary this thing. I don't recommend this particular infusion set, you don't have control over the insertion, it's completely up to the cocking mechanism.
Thank you for letting us know about this Karl. We'd like to be sure that this is reported and investigated by our Technical Support team. Can you please send us an email with these details to TandemCares@TandemDiabetes.com?
The design of the Tslim pump is much better than any of the Medtronic pumps but the auto soft is the worst design and leaves too much room for error. It’s flimsy and clunky. And in my experience I need two hands to insert it on my hind areas such as hips and buttocks. Which I can’t do. It’s absolutely terrible!
We're sorry to hear about the trouble you've experienced and will be sure to document this with the appropriate team members. We'd love to help you look into our other infusion set options that may work better for you. Are you interested in any of our other options here: www.tandemdiabetes.com/products/infusion-sets?
Agree. Omnipod is much simpler & straight forward.
I am upset they changed from the Leur Lock to the T:lock. Now we have to have a big white circle of medial tape on our waists, so that the whole world can see we are diabetics if your shirt is off, like at the pool. The much more sleek Luer lock which worked with CLEO was smaller with transparent tape. Seems like a money grab so all supplies have to be T:Slim now. Thanks guys.
Hi Nicholas. The standard Luer connector was appealing to us when we initially designed our pumps, but made it impossible for us to address customer feedback about the load process. We felt this new connector was the best path to address our customers’ requests. We appreciate your feedback and will be sure to forward it onto our Product team.
I agree!
I agree with this so much! I've never had any issues with luer lock in 20 something years, so that leads me to believe this is solely in the interest of keeping you from buying other brands of canulas. Which in the end may actually just be the reason to go back to my previous pump (Medtronic) because their Mio Advance is far superior and never gave me the countless issues I have with these, so instead of losing money, they'll be losing a customer.
This infusion set is particularly and unnecessarily cumbersome. Medtronic was much easier and Tandem should work on making this more user friendly. Also give an alternative to the inserter like Medtronic does. Tandem can easily do that.
We're sorry to learn about your experience, Helen. We are always looking for ways to improve the experience for our Tandem family and we will be sure your feedback gets logged for review by our Product Development team. In the meantime, we'd like to help! Please give us a call at 1-877-801-6901, anytime.
This video needs to be slowed down, and give time before each demonstration so you can see the pump screen. They go wayyyyyyyy too fast! I had to keep stopping and go back time and time again.
Thank you for sharing this feedback with us Melinda. We will be sure to pass this along to our team for future consideration. Please know, if you ever need any assistance, our team is also here to help walk you through steps at (877) 801-6901, Option 1.
Run away from Tandem as fast as you can. Just switched from Medtronic and regret it. I spend way too much time filling the pump, changing the infusion set and charging the battery. It is a time suck and a horrible product. As soon as my warranty expires I am switching back. Major fail!
We're so disappointed to hear that you feel this way. Your feedback is important to us, so we will be sure that this is documented with our team. In the meantime, we encourage you to reach out to our Tech Support team directly at (877) 801-6901, Option 1, and they will be able to try to help assist with these issues you are experiencing.
I just switched from a Metronic also . Tandum is harder to fill the reservoir , the needle is hard to pull for me and even thought i filled 300 iu , it only showed 180 iu. I contacted my trainer and was told it would show a true amount after I did a bolus . It did but this is stupid !! I was on my 3rd Metronic and was tired of it screwing up , I got DKA while on it.
I understand!! Bad design , bad way to insert it ! I switched to the Trusteel which is better , easier to insert , but still needs more design improvements. I was on Metronic for 15 yrs
I'm afraid that I have to throw my hat into the ring with others on the absurdly complicated infusion set and switch away from battery power. Why a bladder for crying out loud? And I see fewer complaints about this, but who wants to charge their pump literally every day?? A battery system with appropriate alerts is SO MUCH easier!
Hi Alan. The rechargeable lithium polymer battery used in Tandem pumps is a key design element that allows the
device to be up to 25% slimmer than other pumps. It offers a reliable solution that’s convenient, economical, and easier on the environment.
A single battery charge is designed to last for up to seven days during normal usage, even after cycling the battery through the equivalent of four years of life. This eliminates the need to buy and dispose of hundreds of batteries.
!!! Wow I’m definitely wrong on this then... my trainer told me to charge every day? I’ll get back to her on this
Alan Simpson my daughter's doc told me to charge it 15 min a day but you're not obligated to do so. :)
I dont ghet it
Hi Phil. We can help connect you with our Clinical Diabetes Specialist in your area who can help you better understand this process. If interested, please send an email to us at TandemCares@TandemDiabetes.com and we will be able to assist further.
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You do need to slow it down the instructions are to fast and the video zooms by. This is a training moderator needs to slow down her speech too.
We appreciate your feedback about our tutorial and will be sure to share this with our Teams for consideration.
This shit always starts to leak
We would like to be sure that this is reported and addressed by our team. Can you please send these details to us at TandemCares@TandemDiabetes.com?
Holy crap! How do you expect stupid people to use this??? I work in engineering, and my eyes are glazing over.
Exactly. It is much easier to make this fail with 100% certainty than to insert it correctly with 100% certainty.
On another matter, the medical device industry had better get with the program and start incorporating components in their products. I'm trying to imagine the thousands of tons of plastic waste you and Dexcom will be accountable if you guys take over a larger portion of the diabetes pump market. Take a leading role. I know it's hard and not a "business" priority. But think of the great press and great feeling if you showed your concern for the planet!
Unfortunately, we don't have any recycling program. The waste is not our preference, but to keep products clean and safe there are measures we must take. We can’t speak to any plans for future packaging plans, but we will pass on your message to our Supplies team. In the meantime, please let us know if you hear of any recycling programs for this type of medical waste that might be able to be shared to our customers.
Tandem Diabetes thanks for reply! But the burden is clearly on you guys to make your packaging recyclable not on your customers. I’m certain that you can have clean and recyclable plastic at the same time for example. Again, you may be responsible for tons and tons of plastic in our waterways and landfills. Just please pass this issue up your chain of command. You could do a world of good!
@@alansimpson7734 Agreed, this is one of my biggest issues with both Dexcom and Tandem. The first time I opened a Dexcom insertion device, unfortunately my first thought was "how wasteful"
Completely agree! Why does each infusion set need it's own insertion device? Medtronic's "Serter" works just great, and I have used the same device for the life of multiple pumps. Use recyclable plastic in the shells that hold the infusion sets, and keep the metal (introducer needle) out of the packaging. The infusion set tubing and reservoir should also be recyclable.
I feel the same way about the amount of wasted plastic. We don't need to fill the dumps with tons more plastic. I am disappointed with that feature.
Tru steel is soooo much better
We're so glad you're enjoying the TruSteel infusion sets! Thanks for sharing!
alittle to fast
What a bad explanation! They skipped all the process!
We're sorry to hear that you did not find this helpful. Our Technical Support team can help walk you through the process if you contact them at (877) 801-6901, Option 1. They are here for you 24/7, 365 days of the year. Thank you.
I wish you could just TURN OFF THE ANNOYING AND USELESS "BACKGROUND" NOISE (masquerading as "music"), way too loud and overbearing, why have it ? Like we really need a happy disco atmosphere to dance during an important and complicated medical procedure made by the same manufacturers !
We're always seeking ways to improve, so we will be sure to document this feedback with our Support team for consideration on our phone lines.
NEVER PLAY LOUD MUSIC OVER YOU INSTRUCTIONS . I COULD NOT HEAR HALF OF YOUR VIDO.
Thanks for reaching out and sharing your thoughts with us here, Jimmy. We will be sure to pass along your comments to our internal teams for consideration. In the meantime, we encourage you to check out our support page here as an additional reference spklr.io/6052U0pu. Hope this helps!
This shit sucks I've put on 8 it always leaks steel is better
We're sorry for the trouble Joe. We'd like to report this to our Technical Support Team to assist you. Can you please send us an email with your contact information to TandemCares@tandemdiabetes.com?
The woman speaks way to fast, for a training guide. Not helpful at all.
Just read the directions yourself.
Thanks for your feedback Jim. We apologize for this inconvenience and will be sure to share this with our Team. If you need any assistance with inserting your infusion set, please don't hesitate to reach out to us at (877) 801-6901.