What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam

What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam
This video highlights the importance of ITSM- IT Service Management. The highlights are as follows.
1. What is IT service Management (ITSM)?
⁃ How IT teams manage the end-to-end delivery of IT services to customers
⁃ All the processes and activities to design, create, deliver and support IT services
2. ITSM Process
⁃ Service request management
⁃ Incident management
⁃ Problem management
⁃ Knowledge management
⁃ IT Asset management
⁃ Change management
3. ITSM Vs ITIL (IT Infrastructure Library)
4. ITSM software tools selection criteria
⁃ East to use and setup
⁃ Enables collaboration
⁃ Customization possibility to your needs
5. ITSM Frameworks and standards
⁃ ITIL
- COBIT
- MOF etc
6. Few of the popular ITSM software tools
⁃ JIRA Service management
⁃ Freshdesk
⁃ Atera
⁃ SysAid etc
Watch now.
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Language : Malayalam
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Image Credits : Google
Editing credits : / an_art_life

[@deepukoshy7359]

Thanku

[@mpowerfuture]

most welcome👍

[@dajju615]

Hi sir njn ippo plus two padikkunnu bio science enk plus two kaynj cyber security fieldil work cheyyanamenna agraham
Athinay bca cyber security edkkano atho btech cse edkkano njn mathsil average aanu so ethanu better

[@mpowerfuture]

BTech eduthal nalloru IT background kittum. ennittu cyber security yude course cheythal mathi. next best option is BCA cyber security.

[@naseefnaz1680]

Chetta ITIL or CCNA ethanu IT supoort engineer role nu ettavum nallathu?

[@mpowerfuture]

IT network related job aanengil CCNA is better.

[@pradeepchandran255]

Prince 2 ne കുറിച്ച് ഒരു വീഡിയോ ചെയ്യാമോ... സബ്ടൈറ്റിൽസ് ഉണ്ടങ്കിൽ കുറച്ചുകൂടി നന്നായിരുന്നു നോർത്തിന്ത്യൻ ഫ്രണ്ട്സ് ഒക്കെ ഷെയർ ചെയ്യാം

[@mpowerfuture]

Cheyyam in the future video. Will try to include subtitles as well

[@rahulr946]

ITIL, ITSM ethinte certification exam details share cheyyamo

[@mpowerfuture]

thanks for the ask. will do this soon.

[@lrd9994]

Sir IT fieldil heighest paid job etha

[@mpowerfuture]

hot jobs are data science, AI, IoT, Cyber security etc. however the salary is completely depended on your performance and experience.

[@vinu3541]

Bro are incident manager and itsm same?

[@mpowerfuture]

no. incident management, incident reporting etc are a part of ITSM.

[@athira8432]

Hai sir online class edukkunnundo?

[@mpowerfuture]

replied you on other thread.

[@niranjannair]

Sir, is this course valid in 2024?

[@mpowerfuture]

should be helpful..there are still many jobs created around this.