What I've learned from 5,000 video game RETURNS

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  • Опубліковано 7 лют 2025

КОМЕНТАРІ • 207

  • @MrDkspur
    @MrDkspur 5 місяців тому +152

    I would bet that people are ordering Mario Kart 8 and not realizing that it is a Wii U copy and not the Switch version.

    • @lucius952
      @lucius952 5 місяців тому +5

      thats what i was thinking probably grandparents or parents with little knowledge about consoles buying the wrong mario kart for there kids

    • @markagon
      @markagon 5 місяців тому +2

      I agree. I had this thought and came to look for this comment.
      Making insanely explicit and up front notices about these kinds of things help. Even if you think it's obvious.

    • @XtraBees
      @XtraBees 5 місяців тому +15

      Or that they think it can play on a Wii.

    • @beegchunguz7425
      @beegchunguz7425 5 місяців тому

      I would have to say its probably because the disc was bad. The Wii U discs are very prone to imperfections that render the discs useless. Panasonic supplied them and theyre not great quality.

    • @the____collector
      @the____collector 5 місяців тому +1

      @@beegchunguz7425 gotta be both. the discs get top holes so easy, and the people confusing wii/wii u is probably still common

  • @N83Gaming
    @N83Gaming 5 місяців тому +151

    The zapper guns only work on old CRT tv's, people are trying to play with them on todays tv's. They where not made to work on flat screen tv's.

    • @maitreduhuit
      @maitreduhuit 5 місяців тому +10

      Exactly, people don't realise they need a CRT to use them, they think it doesn't work, they don't make the research and then they return them.

    • @cheese6536
      @cheese6536 5 місяців тому +7

      Came here to say exactly this. The average Amazon customer isn't going to know this, so they just return it thinking it's defective.

    • @TheIowaGamer90
      @TheIowaGamer90 5 місяців тому +3

      It’s this. If you use it on a flatscreen it seems like it works and that you’re just a bad aim, but that’s not the case. Only works on CRT Tube tvs. All light guns have high return rates because of that.

    • @njohan81
      @njohan81 5 місяців тому +1

      .. "Hyper Blaster HD" works in modern TV they say, but not the old Zapper 😢
      LED, OLED, WLED, PLASMA, LCD.. wonder which one of does are the best.. "semi-working" with modern TV´s and with Zappers? 🤔 it must be the nearest with a "blinking" -tech..as.. old CRT-tech is.. 🫣

    • @anthonytovar5892
      @anthonytovar5892 5 місяців тому

      My first thoughts on this exactly

  • @Shinobi001
    @Shinobi001 5 місяців тому +8

    Wild you've made over 2 million reselling games and you weren't cleaning your carts. It takes less than 24 hours for exposed carts to get dusty or dirty enough to not work. Clean them really well then put them in an area dust can't get to them. I feel like this should be basic knowledge.

  • @welldoopwelldoop
    @welldoopwelldoop 4 місяці тому +4

    not cleaning the pins was absolutely not an "efficiency" thing it was a negligence thing. shitting my pants to save the travel time to the bathroom is not efficient lol

  • @TheRetroWorld
    @TheRetroWorld 5 місяців тому +22

    Sometimes you'll clean a game and then the customer has a dirty console that won't read games. Not as common to happen but sometimes it will.

    • @felix-ve8jk
      @felix-ve8jk 5 місяців тому +1

      For sure that happens. Ive been getting a lot of controllers returned too and I re-test and they seem to work fine. Even took 2 apart to clean but they were already clean inside.

  • @NerdNationUS
    @NerdNationUS 5 місяців тому +6

    Friends are always blown away when they see how many returns we have. Just part of the business

  • @illadope777
    @illadope777 5 місяців тому +2

    Zappers are being returned because they require a CRT tv to work properly. Most folks don’t realize that trying to have them work on LED screens and that won’t happen.

  • @mindbodysoul360
    @mindbodysoul360 5 місяців тому +4

    Do your customers know that the Duck Hunt gun doesn’t work on new TVs? It was optimized for old tube TVs. Now that technology has advanced so much, the gun doesn't recognize the square and read it as anything. To play light gun games, you'd still need a CRT.

  • @FlippinandTrippin
    @FlippinandTrippin 5 місяців тому +3

    This is why I stay away from selling on Amazon. The higher prices you get are more than counteracted by the much higher return rate and overall hassle you go through compared to eBay.

  • @crackedwindowproductions
    @crackedwindowproductions 5 місяців тому +35

    Heres what I think of Mario Kart 6. People buy it for the weekend to play a game night with friends and return it shortly after. And for the guns, I think they are returning them because they are using them on their regular TV instead of a CRT tv. They wont work on todays tvs. Just my take.

    • @nick-db2pv
      @nick-db2pv 5 місяців тому +4

      8

    • @EzCane
      @EzCane 5 місяців тому +1

      I just had a nes and figured that was my issue lol I have a newerr tv I test on. Thanks for the confirmation

  • @superj2644
    @superj2644 5 місяців тому +29

    You're probably get lightgun returns because they not using a crt tv

    • @ryanhill906
      @ryanhill906 5 місяців тому +1

      That was my first thought. As far as aim, I think it's a matter of distance to the TV. But I also remember lots of running up to the screen with the zapper, screaming in fury that it wouldn't shoot right, at childhood sleepovers. So I'm pretty sure it was challenging back then, too!

  • @BrianB2099
    @BrianB2099 5 місяців тому +14

    On Amazon, I’m convinced people don’t know that the zapper needs to CRT and they’re blaming your product when it’s there not knowledge that is the issue

  • @comicsfan1973
    @comicsfan1973 5 місяців тому

    Great video as always.

  • @gripseddk8417
    @gripseddk8417 5 місяців тому

    Thanks again for great content Caleb!
    keep your head up buddy 🙂
    Love and support as always!!

  • @CGTripping
    @CGTripping 5 місяців тому +2

    In any form of selling
    The vendor should clean, test the items before putting it for sale
    I mean, in the USA, vendors woukd just sell items in condition where they found it ir bought it, dont make the effort of cleaning ir testing it, you can see that in some resellers and almost all flea market and garage sales or in any form of reselling
    In Japan, flea market items are cleaned and tested and package neatly, thats why they can sell it more

  • @paulregan5888
    @paulregan5888 5 місяців тому +1

    Maybe people return the light guns because they realize they need a CRT TV for them to work.

  • @jackfry
    @jackfry 5 місяців тому

    The great thing about Xbox 360 games is that you can install them directly onto the console's hard drive. If a game successfully installs, it's a good sign that the disc is non-defective. Once installed, the disc is only needed at the start of the game to verify ownership. After that, it's just like playing a digital version of the game.

  • @camerontinker1948
    @camerontinker1948 5 місяців тому

    Great video! I know it takes more time, but I always test games by booting up cartridge games and ripping disc based games to HDD on their respective console. Wii U for example, I use a disc dumper homebrew application to do a full disc test. Anything with read errors, I don't sell as working. I have only successfully resurfaced DVDs. Blu-Ray and Wii U are tricky. There are other dumping utilities for other consoles.

  • @brentvance9090
    @brentvance9090 5 місяців тому

    Dude I love this channel

  • @skatespyx
    @skatespyx 5 місяців тому

    While I was on my journey for a complete Wii U set a couple of years ago, I came across quite a few discs that simply would not read. And the majority of them looked flawless. I'm not sure why that's the case, but unfortunately it's very common. My local game store said they are one of the most returned formats as well.

  • @cardboardempire
    @cardboardempire 5 місяців тому

    Every game or system I sell, I enclose a link to me actually testing the item. I also enclose a "Read Me First" sheet explaining the proper way to handle, care for, and use your product. You would be surprised that people try to return disks because they slop peanut butter on it, then load the disk upside down, then complain the item doesn't work.

  • @BrianB2099
    @BrianB2099 5 місяців тому +14

    I do think a high reason of Wii U returns are the fact that people are buying them and putting them in a Wii because that was we’s problem all along people didn’t understand they were two different systems.

    • @Hamza-c47
      @Hamza-c47 5 місяців тому

      🤣🤣🤣🤣🤣

    • @DisguisedPigeonLOL
      @DisguisedPigeonLOL 5 місяців тому +1

      Nah, I used to do a lot of flipping of Wii U systems and games and it's unbelievably shocking how often a completely clean Wii U disc fails to load. They really are super fragile.

  • @ShredderMediaRetro
    @ShredderMediaRetro 5 місяців тому +1

    From my experience resurfacing blu ray format disc will more often than not cause the game to be unplayable. Testing the game beforehand resulting in the game playing just fine, resurfaced the game test again and it doesn't even read it. I believe it has more to do with the protective layer being removed from resurfacing. They also feel different afterwards

  • @shannonrobinson9042
    @shannonrobinson9042 5 місяців тому

    The "lazer" gun was for the CRT and even then it was hard to shoot the ducks even point blank. However at the cord end it worked well. Again on the CRT only

  • @Stiv64_
    @Stiv64_ 5 місяців тому

    7:50 Because soccer mums will only realize after the fact that it is the ulterior version on the wii u, return it and get it on the switch afterwards.

  • @YaBuddyC
    @YaBuddyC 5 місяців тому

    With the zappers, as others have mentioned in the comments, you likely get returns because people don't realize you can't use them on newer TVs and they must be only used on older CTR TVs. I don't know whether or not you put that disclaimer in your listings already or not, but you absolutely should. I don't sell too many of these on eBay I sell them to someone else I know locally when I get them, but when I used to sell them on eBay I would always put in the disclaimer about only usable with older fat back CRT TVs.

  • @Apexflipper
    @Apexflipper 5 місяців тому

    Really good vid Caleb. Thx for all you do

  • @jamess.9743
    @jamess.9743 5 місяців тому

    I gave up selling on eBay after someone filed a complaint saying my game lot was scratched up but it was because he was able to get a huge discount around black Friday specials that was marginally more than my used lot. the fact that eBay believed him and forced me to accept the return I gave up.

  • @anthonywhite6847
    @anthonywhite6847 5 місяців тому

    Definitely agree with some of the others on the NES zappers. Had someone buy two from me on eBay and messaged me unhappy that they did not work on her flatscreen. I think many are unaware of a CRT TV being a necessity.

  • @kens976
    @kens976 5 місяців тому

    Wii U games are notorious for disc rot especially towards the center. You sometimes can spot it when you put the disc against light, you will see small pin hole or two. Towards the center will make the disc unreadable and unrepairable. And this can happen to discs in your collection that are brand new sealed.

  • @gne08
    @gne08 5 місяців тому

    Maybe it’s the prices you list your items for. Maybe customers are finding better prices than making excuses for the returns. So as you said before you tested them with no issues.

  • @marsbase1357
    @marsbase1357 5 місяців тому

    My brother used to sell on eBay. He would sell 10 things he would get 6 return 3 of them sometimes would be not what he send them they would switch it.

  • @krowland7584
    @krowland7584 4 місяці тому

    For the NES zapper my guess is that people don't know that you can't use them on non-crt tv's.

  • @jeremylowe1988
    @jeremylowe1988 5 місяців тому

    glad to see you are marking your games because a common thing people do is buy your nice looking game get it home and send back a busted copy of something, and they get a refund and good looking game to go with it, I seen it a lot when I worked retail. I don't know if you have experienced that or not but its a old school scam

  • @hbvcsa...
    @hbvcsa... 5 місяців тому

    I only have ever had one cartridge game run after I first received it. I never expect any old game to be cleaned prior to receiving it I always use a strong liquid cleaner with a Q tip. Plus, I always open my game to be sure the board is legit. I wouldn't blow in a game cartridge. It doesn't clean tge pins and you are taking chance of spitting in it.

  • @JoshRetro
    @JoshRetro 5 місяців тому +1

    People from Amazon seem to be really picky

  • @MrCoffeeMrRadar
    @MrCoffeeMrRadar 5 місяців тому

    You're not wrong I have seen plenty of WiiU games just out right now work and the discs are in perfect condition.

  • @robert_roland63
    @robert_roland63 5 місяців тому

    Here’s something you can get those NES zapper guns on. Hogan’s Alley. You have a larger target but you have to be quick.
    Just letting you know we have an orange and a gray zapper. The orange one is mine and I’ve had for years. I couldn’t get it to work. I’m not throwing it away. I might fix it or use it as a prop for a Splatoon cosplay.

  • @TimeLagGaming
    @TimeLagGaming 4 місяці тому

    Zappers and MK8 Wii U returns? Most people don’t realize Wii U games don’t work on Wii. And people don’t know zappers require a CRT. These are Amazon consumers, not game collectors. Just like with the cleaning pins thing, it’s uneducated people.

  • @putridabomination
    @putridabomination 5 місяців тому

    Bet they found it at a **good price** and felt ripped off with those Amazon prices

  • @dwighthm
    @dwighthm 5 місяців тому

    I'm pretty sure the NES zappers only work on the old tube TVs

  • @bloodihd
    @bloodihd 5 місяців тому

    Almost all my Wii U returns are because the customer bought it for Switch or Standard Wii😅 nothing to be done about that other than factor it in or get out entirely

  • @the____collector
    @the____collector 5 місяців тому +3

    all this video told me is you shouldnt sell wii u, zappers, or move controllers. Do you really move enough in any of these categories to justify the headache?

  • @odigomez1787
    @odigomez1787 5 місяців тому

    A lot of people treat amazon like blockbuster, they’ll play the game for 30 days and return it.

  • @codysegleski492
    @codysegleski492 5 місяців тому

    Thanks for this BTW

  • @Primetime-te7jx
    @Primetime-te7jx 5 місяців тому

    A trick with WiiU games. If you hold then up to a light and see pinholes on the data, the game will eventually fail at some point in the game. Sometimes even flawless WiiU games fail.

    • @Primetime-te7jx
      @Primetime-te7jx 5 місяців тому

      Also, never rebuff them. It usually runs them.

  • @getwreck3d13
    @getwreck3d13 5 місяців тому +1

    Wii U games might be getting returned because people are ripping them and downloading them on to they’re console via usb loader

    • @Dorien837
      @Dorien837 Місяць тому

      that's doing the max lol not necessary

  • @MichaelConroy24
    @MichaelConroy24 5 місяців тому

    I'll buy your bulk returns you don't want to send back in. Great video as always. Hope all is well

  • @hasbulla619
    @hasbulla619 5 місяців тому

    I bet people don’t know the blaster only work on old TV. You can’t use them on flatscreens.

  • @kompressahdnb
    @kompressahdnb 5 місяців тому +5

    Zappers need a CRT tv to work. LCD or LED they wont work at all.

  • @LordDiscord
    @LordDiscord 5 місяців тому

    For some reason i read this title and thought this was a video warning about returns where the buyer keeps the game disc and returns the case

  • @lordboston05
    @lordboston05 5 місяців тому

    Its buyer remorse. Games today simply do not give people the experience they expect and people have less and less money to waste.

  • @mikeschneider361
    @mikeschneider361 5 місяців тому

    As people mentioned, the Zappers don't work great on most modern TVs and Mario Kart 8 is likely a lot of people looking for the Switch game and buying the wrong thing. ( Note your other Wii-U returns include Zelda: Breath of the Wild, Minecraft w Super Mario Mashup, etc. Common titles kids want on Switch which grandparents can screw up on Amazon. )
    I remember whenever my Grandfather would help with the Christmas shopping, more than half the stuff he bought would be the wrong version, model, size, format, etc. I almost miss the day after Christmas tradition of returning and buying the right version of gifts.

  • @chitzzz1384
    @chitzzz1384 5 місяців тому

    Lesson: never send defective items

  • @cheshiredon
    @cheshiredon 5 місяців тому

    The zappers only work on CRT TV's not on modern flat screens and they for sure don't realize that.

  • @Blazenjester
    @Blazenjester 5 місяців тому

    Lmao use a light bulb that’s one and aim the NES Zapper at it you’ll get the duck haha

  • @tobo1
    @tobo1 5 місяців тому

    I reckon buyers assume it's the Switch Mario Kart 8 rather then the Wii U version. The zappers only work with the old CRT TVs same with the Super Scope.

  • @FO0F
    @FO0F 5 місяців тому

    I think people also don’t know that you need a crt tv for zappers.

  • @alextushie-lessard650
    @alextushie-lessard650 5 місяців тому

    Mario Kart 8 is on the Switch. I wonder if people are buying the Wii U version by mistake and returning it.

  • @brando3106
    @brando3106 5 місяців тому

    mario kart wii return rate so high because when it returns you ship it right back out

  • @theretrogamecave8493
    @theretrogamecave8493 5 місяців тому

    As a brick and mortar store owner I’d say it’s simple. Wii U games are manufactured flawed, many games come up invalid disc as
    If they are possessed. Maybe resellers are pushing bad discs on you 🤔. I heard rumors it’s from mere UV exposure can’t confirm that though. Every game is mint, scratch resistant coating as well, zero need to resurface and hard to do. Simply set a Wii U up link to pad (no tv required) if disc icon of game shows up on pad it’s good. You need to test these! If it says invalid disc it’s crap. This was happening to me a lot so now I won’t let one go out without being checked beforehand. As a matter of fact I test everything on the spot.

  • @George_Gilbert
    @George_Gilbert 5 місяців тому

    Guys believe me I’m a gamer, I have to say it every video to make y’all know I am one. (Please believe me)

  • @treyprice04
    @treyprice04 5 місяців тому

    Mario Kart 8 had a lot of returns for me on eBay. I ask people to send a pic of their system and 9 out of 10 send a pic of the original Wii. When they do that I let them know and if they still return I deduct return shipping.

  • @blizzysgarden
    @blizzysgarden 5 місяців тому

    Caleb, the more you make, the more handsomer you get.

  • @DemetriosVaroumas
    @DemetriosVaroumas 5 місяців тому

    Crt tv’s have a faster refresh rate compared to new tv’s. That’s why the zapper guns don’t with today’s TV’s.

  • @pnx_world
    @pnx_world 5 місяців тому

    Phoenix why don't you include a little instruction manual that includes how to properly use and care/maintain the cartridges explaining how to clean the pins safely. This is something people will have to do over time anyone as they collect dust to.
    I wonder if the return window is too much for games that get played a lot. That maybe also people are finsing out they can get for cheaper elsewhere. So they return that one.

  • @perrodelmal
    @perrodelmal 5 місяців тому

    About the Wiiu returns, many friends I have have bought Wiiu games for their wii's children system, and they ask me if I know why doesnt work

  • @smerk429
    @smerk429 5 місяців тому

    Charge them half for renting it. Seller protection

  • @lisafan6365
    @lisafan6365 5 місяців тому

    I think the zappers are coming back because some people don't realize you need a tube tv not a modern hdtv most people have.

  • @PokeAmelia
    @PokeAmelia 5 місяців тому

    I think the reason your getting the zapors sent back is they don't work on new TV's only the older TV's and I don't think the people that buy them realise that.

  • @MrMatt35
    @MrMatt35 5 місяців тому

    Renix pesale is way better than the main channel

  • @legoboy-ox2kx
    @legoboy-ox2kx 5 місяців тому

    People probably buy Mario Kart 8 thinking it's the switch version and then realize it's for the wrong console, and obviously wii U discs are super easy to damage the top label on, which will cause problems.

  • @shopepicgifts9468
    @shopepicgifts9468 5 місяців тому

    On the NES guns. I wonder if people relize you need a crt tv to make it work

  • @justinh1642
    @justinh1642 5 місяців тому

    Mario Kart is one of the most played games. Kept in the console the most maybe it warps? And maybe they swap them and send you back the ones that don't work?

  • @leviwarfield4988
    @leviwarfield4988 5 місяців тому +5

    I think for the same reason the Wii U failed, confused people don’t know that the Wii and Wii U are separate consoles. I’d almost be willing to best most of those Wii U returns work fine.

  • @yo.m.3967
    @yo.m.3967 5 місяців тому

    What’s to stop people from using you as game fly, or purchasing your inventory to replace their old broken and not working games?
    People might be buying them, and then playing the hell out of them, or replacing their broken or fake versions of cartridges or discs. If you’re checking the micro serial number on each game the maybe that’s not the case, but I am curious about that. 🤔

  • @Christophersanchez1326
    @Christophersanchez1326 5 місяців тому

    Zap guns dont work on flat screen tvs😂. Only on cr TV's 😮

  • @UpTrendFlips
    @UpTrendFlips 5 місяців тому +1

    Your return pile is bigger than a lot of peoples game collection haha. Hope business is booming for you, even after all the returns.

  • @TheBretsky
    @TheBretsky 5 місяців тому

    Never had a bad NES Zapper gun.. only 2 reasons.. they can't shoot (walk up to screen and put it against the screen and hit the duck to prove it works) ........ or they are using no non CRT tv.

  • @BrickArtsGames
    @BrickArtsGames 5 місяців тому +1

    Legit think people are buying MK8 thinking it’s the Switch version (don’t ask me how). It’s the best selling game on Switch so I assume that it’s a highly sought after game.

  • @deankruse31
    @deankruse31 5 місяців тому

    Recently had A PS3 game returned and the buyers reason was doesn't work on PS5 lol. Also get some series x games returned because they don't work on Xbox one. Buyers just don't know or don't pay attention. Sucks when they are new also and they open then just return. Best is when they return a expensive game that was perfect with a broken non working disc.

  • @frieddata
    @frieddata 5 місяців тому

    I wonder the amount of returns because people buy not knowing it wont work for their setup, be it a lcd tv for the zapper, wii u game on the original wii, or 360 games people assume will be backwards on a One or Series.

  • @mattlockwood6089
    @mattlockwood6089 5 місяців тому

    People probably think it'll work in a wii

  • @antonyjcarter
    @antonyjcarter 5 місяців тому

    Mario Kart 8 is the most popular switch game, could just be people not in the gaming sphere buying it for the wrong system especially if its cheaper than the switch version

  • @gilbertos1984
    @gilbertos1984 4 місяці тому

    THE GUNS ONLY WORK WITH CRT TVS

  • @AlPalC
    @AlPalC 5 місяців тому

    Did I miss something about the handheld consoles? Or were they just not mentioned?

  • @mukeshgoolcharan6121
    @mukeshgoolcharan6121 5 місяців тому +1

    ❤😅😅😅

  • @jerryjerry9229
    @jerryjerry9229 5 місяців тому

    I’d test the Wii U games before buffing again, I know people that have bought Wii U games thinking they’d also work on the Wii.

  • @djbpah
    @djbpah 5 місяців тому

    Are the zappers being used on a CRT or a modern day flatscreen? Guarantee it’s not working bc it’s not a CRT.

  • @Scarletpanda17
    @Scarletpanda17 5 місяців тому

    My theory os people are buying the guns and not using them with a CRT tv which is the only way they work.

  • @BlandrewMack
    @BlandrewMack 5 місяців тому

    thank you peesale

  • @retrogamerescue
    @retrogamerescue 5 місяців тому

    Nobody realizes you have to use those zappers on a CRT. We always let people know at our store and 9 out 10 people dont end up buying because of it

  • @jamesb1385
    @jamesb1385 5 місяців тому

    Caleb, what disc surfacer do you recommend? If you are just starting out what company do you recommend to do the disc repair for you?

  • @agaspiderman921
    @agaspiderman921 5 місяців тому

    I think you getting the Mario kart 8 back is because they realize that is a better game on the switch.

  • @andrewanderson4555
    @andrewanderson4555 5 місяців тому

    There’s no way that most of these returns are not exactly because:
    A: you need a CRT to use light guns
    And
    B: Because people buying games for there kids buy the wrong Mario Kart 8 thinking it’s for switch.

  • @earthwormsally5211
    @earthwormsally5211 5 місяців тому

    If u dont give out bad product then it wont come back its that simple , if dirty pins is your thing you could always get a job with dk oldies😂

  • @artminusme
    @artminusme 5 місяців тому

    Beware of Caleb?? Already aware cheers mate 🍻

  • @p0ck3tp3ar
    @p0ck3tp3ar 5 місяців тому

    Similar experiences here, especially Wii U. I avoid them or pay low. Normally I pay high but Wii U games are so problematic.

  • @ResellinGrizz
    @ResellinGrizz 5 місяців тому

    I think people are mixing up Wii with Wii U. I’ve heard of this mix up with my sales via Mercari. It’s very possible that people are buying Mario Kart 8 thinking it’s original Mario Kart

  • @itemblock882
    @itemblock882 5 місяців тому

    I bet you parents are ordering Wii U games not realizing that they don't work on the Wii. You also might get some grandmas getting Mario Kart 8 and thinking it's for the Switch