ServiceNow Flow Design - Sending an Expired Change Reminder via Email

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  • Опубліковано 26 лис 2024

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  • @rsj1002rs
    @rsj1002rs 2 роки тому

    Hello there,
    Good video and thank you for sharing. I was trying to find the SN Comm post where you had provided the link to your video here, but I cannot find it again so I am commenting here. If you get this and know where the post is on the community, please share here so I can go to that instead.
    Nonetheless: I installed the update set from the developers site to have the ability to generate links. I have created a flow design to handle the expiration notification for knowledge articles. The OOTB one does not work the way we need it to.
    I already have a For Each Item step, and a couple of Get steps. I am trying to implement the Generate Link option, but keep coming up short. In each email, the link ONLY grabs the very last article on an authors list of expiring articles, and they can have several. Are you able to assist in how I can go about making it so the generate link option gets the link for each article when there are more than one?
    If you are able to help with that - it would be amazing!
    Thank you,
    -Rob