Well, lets see here. Had my Montana High Country for 1 year now. Warranty replaced the front door, it was completely missaligned. Warranty fixed the bedroom door. It broke. I fixed the closet shelves by reinforcing with 1x12's from the floor to the bottom of the shelves on each side of the wall, and a center support for the cloths bar. Warranty replaced two wheel hubs after a brake failure chewed up the inside of the hub. Had a tire blow out within the first 3 months of ownership. I changed all the tires myself. Winngard Razzor television antenna broke, replaced under warranty. City water connections leaked, replaced under warranty. Gas line quick disconnect was improperly installed. It was bent upwards, totally unusable as there was not enough clearance to connect anything to it. In an attempt to move it at a lower angle, it broke. Replaced with new pipe and connector myself. Slide cable broke, fixed under warranty. Underskiring that wraps around and under the trailer, every self-tapping screw broke out and the metal was flopping in the wind. I added the largest washers I could find through each self-tapping screw and re-installed myself. Bathroom door was replaced under warranty. Staples in the walls are popping out. Thomas Payne recliners were fastened to the floor with 2 small screws. The first time I sat down, they both popped out. I ended up drilling holes through the floor and running bolts through the chairs and under the floor so they won't tip any more. Gas line came loose from the wall inside the front cargo area. I fixed myself. Glass door over the entertainment falls open when traveling. I installed a catch so it won't fall any more. Cabinet doors popped open in transit, got caught in slide outs when extracting and broke off. I fixed myself. EVERY single pull down shade in this camper has come apart at the pull bar on the bottom of the shade. Warranty replaced 2 of then, I then started using clear silicone and ran a bead over ever one so they won't come off any more. All this in one year of ownership. Quality? oh yea! Some quality, not to mention some changes I made just because they were done shoddy or just plain stupid.
Damn you have had a lot of issues. I just a spare tire separate and it’s never even been driven on. It’s only 2 years old but that’s what you get with Chinese tires. So my next step is get the other Chinese tires off of mine. Mine had a sag in the roof in the front area from the factory and someone stapled the roof inside after the build near that area. All the other staples are filled but these aren’t so it was done at some point later. I also noticed one of the gutters is bent in a way that’s unlikely from tree limbs hitting it. The marker lights aren’t even mounted evenly spaced on both sides. If you remove a light you will also see where they just jabbed a hole and left sharp edges then ran the wire up against that. My interior lights are flickering 2 years in. I found a leak by the water fill and found a loose hose so I fixed that myself. The jacks are welded on but left untreated which will cause rust to the frame which is a serious issue. I can hear gurgling like bubbling coming from my shower hose right where it screws on by the turn knobs. I don’t see any leak but I hope it’s not leaking somewhere that I can’t see it. You shouldn’t be able to hear air right there. The woodwork inside has shredded edges . The floor creaks already. The quality is just junk honestly and I won’t buy another.
I have a 2018 Keystone Hideout 28BHS and love it. I’m smart enough to know any RV isn’t handcrafted by Norm Abrams in the New Yankee Workshop! Like most things these days, RV’s are assembled as quickly and cheaply as possible to be competitive and affordable! My shiny new Keystone had a few deficiencies when we got it home but I decided to fix it myself, no big deal!
Keystone has been vastly successful because they mastered quick assembly using cheap materials, sold a few thousand less than their competitors. Your "lite" trailer has prefab thin gauge aluminum trusses that a 5 year old can crush, a laminated foam floor, hollow thin aluminum framing, and a toy chassis with chinese tires and leaf springs. 'Merica!
I just had one of those Chinese Karrier tires separate. Luckily it was on my spare and I noticed it when I went to check the tire pressure. My next step is getting the other Chinese tires off asap.
Ahhh, nice to see all the people who keep my working! As an RV tech, all rv’s come into the dealership crappy. If your stuff falls apart on the first trip, please know that this is normal across all rv brands! In the end, you have to remember, your pulling a small home down the road. Things flex and bow. There isn’t a better alternative either, unless you want feel like your in a space shuttle!
Cameron Dierking uh one space shuttle blew up! Another one came apart on re-entry. Maybe not the best comparison 😆🤣. Your point is well-taken. I just had to poke fun a little.
I disagree Cameron. We owned a 1997 Fleetwood Bounder for 20 years and 162,000 miles and I could count on one hand of minor issues. The only major issue was we had to replace the cooling unit in the refrigerator. When we sold it in 2017 everything still worked well. Even the Onan generator had over 4000 hrs and still ran well. Our 2018 Keystone Laredo has had so many issues I've lost count. The water heater blows the door off nearly everytime it fires up. The Atwood furnace sail switch keeps failing. The thermostat switch keeps failing also. The list keeps going and going.
Things coming loose from use is one thing. Shitty quality control is another and that’s the problem. Mine has a multitude of issues and has not even been used.
Oh that is sooo true. I bought a keystone Laredo and what a bunch of hacks, when you buy any rv go through it with a few friends and pick it apart. The bed frame wasn’t even square, the hinges were installed upside down and when opening the bed to access the storage the cross brace snapped. Oh and the struts for the bed was mixed up with the struts for the outside entertainment door. The under bed storage wouldn’t stay up and you couldn’t close the outside tv door without damaging the frame. The company should be called keystoners.
The wood trim strips where falling off the ceiling before I even took mine on the first trip. Along with some other loose trim issues. Seems nobody takes pride in their work anymore.
Fast forward to 2021/2022 and nothing has changed. After paying for a mandatory dealer insp (scam) it was delivered with a multitude of issues including some that could cause bodily harm from the exposed jagged edges in a area the is used routinely. This is a brand new unit and left the factory this way and the dealer did not address anything during their “mandatory insp” I will probably sell it without ever using it!
@@tommytwotone8510 So Thor buying them out hasn't helped. Thanks for the update and sorry about your disappointment. I've lost track of all the things I've had to fix. Mostly little issues but recently one of the welds the hold the battery tray up to the frame broke. Fortunately I have a friend with a welder.
I sure would like to know what happened to all that quality when they built our rig. It's the first Keystone product we have had and it will the last. On a side note, their customer service department must get paid for doing nothing, they don't return phone calls or e-mails.
My wife and I purchased a 2012 passport used in 2019. We are first time buyers. Several camping trips and have had No issues other than 30amp breaker that keep tripping, this was the parks issues and was quickly replaced. I have done several upgrades to the camper myself, no big deal. Remember screws come loose, air driven Brad's back out, crap happens going down the road. Maintenance is a MUST for ALL RVers. Our camper is under going delamination on the front nose cap, I knew this when buying, will be replacing front nose cap with .040 aluminium. The filon/luan in my opinion is junk but it is used to keep the ultralite campers that way. Everyone wants to camp, relax and have a good time, but it's like owning a home, maintenance is always gonna keep things GOOD!
Less then one year. Walls bowing. Screws placed in hollow walls with no support. Stair railing popped off. Fridge not cooling. Fireplace not working. Water heater faults. Great stuff guys. 🙄 definitely going to make a video about this well built camper.
I purchased a 2018 Outback in March and have been trying to get the roof fastened down since then. The work was approved in late July. Camping World did the repair on one side but not the other and now Keystone won't authorize the side they already authorized because it was already submitted for reimbursement! Are these people nuts? Thor and Keystone have so many issues they will go bankrupt. If you buy a Keystone product DO NOT remove it from the loft until you literally crawl all over it because they are more likely to deny repair than approve it... because they can.
Highly skilled, trainer professionals....yeah right. My wife and I recently purchased a keystone cougar and the construction of these trailers are absolute shit. The rear wall of our trailer is not even insulated and the insulation value in the floor is pure shit. Seriously, 1 1/2" of foam with 1/8" plywood on each side is not much insulation for the "Polar package." Will never purchase another keystone product again!!!
I have a 2015 Hideout 27DBS and can't wait to sell this piece of crap! Can't keep tires on it and the roof is separating for the second time in 2 years. Called the warranty division and basically was told it's my fault for not resealing the roof every year. The empty weight exceeds the axles rating from the factory. I will never own a Keystone product again! Glad the workers are happy building crap!
Scott, I'm sure Matt Zimmerman, Jason Lippert, Brian Brady, Robert W. Martin, Derald Bontrager, Bob Martin and Peter Liegare are not reading these comments....they are most likely out on the golf course discussing how to build these units even cheaper than they already are.
As a warranty administrator at a MAJOR RV sales and service center, Keystone is by far my favorite and easiest company to work with. Their products are build better and their response time on claims is exceptional. If I ever bought a unit, it'd be a Keystone.
Make sure it’s a unit with less bells and whistles that been run for a while or a show unit. Never buy one in its first year. Otherwise you’ll see how much build quality they really have.
When I asked our salesman if the Outback RV are built by Subaru and he told me yes! I bought it and when I had an issue I took it a local Subaru dealer near our campground and he laughed out loud! I was furious! I went straight home and to our local dealer and the salesman who sold it to us was fired!
As someone who has made extensive repairs to Keystone Sprinter, I can tell Keystone how to make a better product! Keystone Campers have a huge quality control problem. In fact I am beginning to think they don't have quality control. One big thing besides the cheap interior finish the slide outs are going to leak! Its not always the side seal either. To be fair I checked this defect on a brand new Jayco Camper at the dealership, BTW Jayco is supposed to better, they have the same problem with poor design. The problem is the side walls of the slide outs at the bottom only rely on caulking below the moulding to keep out water! Caulking fails after a few years and when it does the water is coming inside. It will rot out the floor and walls and bring mold into the interior finishes! If you own a camper DO NOT rely on caulking and moulding to keep water out. What I did was I flashed each slide out side wall with 2"x 2" aluminum flashing. The vertical is tucked up between the outside siding and the interior wall covering. This is done after the moulding is removed, cleaned and fresh Butyl tape under the moulding and screwed back in. The horizontal flashing goes underneath the floor. You must make sure that the flashing ends are tucked up under the slide out rubber seals. Caulk the bottom and the top of the moulding with GeoSeal ProFlex RV sealant. I leave the screws loose so the sealant get under the moulding a bit before I tighten them fully. Use new screws because they rot and break after a few years. Its sad that as consumers we have to fix and make our campers better than they were made at the factory new! I truly hope this helps someone. This is not my idea, I got it from another guy on you tube and I can provide the link if anyone wants it. Good Luck!
@user name Can you name some? I'd be interested in guiding potential buyers towards those models. Sadly there is no accountability or consumer protections anymore! Any that do exist are watered down to the point of uselessness. The agency who are supposed to manage consumer complaints basically ignore the complainant and side with the business. Even worse consumers seem to be oblivious or don't care about their own wallets-so sad!
Yes I would agree to a point. Everything was documented in our experience with Keystone Campers. The first 2007 Camper purchased new leaked right away. The company took back the camper and made a 2008 model. Having an understanding of quality building procedures and the ability to pin point defects right away helps. Total ignorance along with apathy and deep po lets is even better!
I am a RV tech I fix and PDI new units for customers, All RV units have there flaws so don’t let loose gimp or trim discourage you when a unit is towed it’s the same as a Category 8 earthquake FYI things come loose so have some patience with your new or used unit and see your dealer if problems pop up .
With a 2-year old 30' Keystone Bullet I'm about to rip out and replace my entire master floor due to water damage... Not covered by warranty. Dealer quoted $3K for the job...
I bought a Z1 Crossroads and have owned it for 3 years now and not one problem to date. All these big box RV manufacturers have no more quality it's quantity and how much b******* they can send out the door. It's sad that companies like this that put s*** together and take the hard-working man money in return for junk.
After reading the comments on this video and seeing other videos with comments disabled, it makes me think that it's probably better to convert a used bus yourself. At least you'll spend the time doing it right. I'm not surprised that there are a tonne of issues. They wack them together in half a day.
As an Elkhart Indiana native born and raised still living here I'd like to say it's shocking to see nobody talks about the truth about how these rate shops work. Everybody locally knows this and it isn't argued at all. For those who don't know we call em rate shops cause the pay for employees is based on units produced. Not hourly or salary. I promise you. People will be and are fired for moving as slow as they do in videos like this one. I've known many to quit because they were tired of the verbal abuse and being pushed. I've worked with many local companies myself. If bright lights and moving scaffolds are state of the art I need to consider my definition of the phrase "state of the art" lol. Moving scaffolds aren't uncommon. RV companies are known for not embracing technology and automation. RV enthusiasts on youtube often say "RV's often have errors cause they are still hand made." This is an outright lie. It's totally possible to build something by hand with good craftsmanship. But they're paid to be fast, not good. Remember, these are rate shops. Way too many of them openly use methamphetamine and cocaine on the job. Your coworkers will even offer these hard drugs to people who've never considered drugs because they aren't keeping up with them. They've got a saying in these rate shops about mistakes in their build that they don't want to take the time to fix cause money. They say "It looks good from my house." or "I can't see it from my house." I've seen co workers pull out meth pipes in front of people they didn't know like it was nothing. Some shops workers even have lines of cocaine laid out on their work bench. Groups of people do this. Depending on the shop management is often known for turning their head the other way. I promise you they aren't ignorant to how their own shops work. Until employers actually learn about mental health. Actually crack down on on the job stimulant usage. And stop paying a rate, or at least start docking the rate for quality issues then this will not change. They will continue pushing your product out based on numbers and not craftsmanship. Nobody really makes RV's differently. They're just playing word games with you. RV workers hop job to job and they do it the exact same way at every job. If you want a quality RV I once read about a company in California who only built class c models cause of the poor builds and they felt that was the strongest and safest foundation. I would look up if there are other RV makers that AREN'T in northern indiana and who do STRIVE to be different from the broken irreparable Elkhart County mindset. Those roof trusses sure look better than the welded ones I've seen at other companies. But then again bad roof welds are probably among the least of your concern when boy. Sometimes these units start falling apart before even being delivered lol. As a welder of 12 years who went to school for it and reads on it regularly, I promise you my welding co-workers don't know the difference between a good weld and a bad weld! My bosses don't know, and the owners don't know. In fact a welding education around here is commonly frowned upon lol. These people I swear. I once heard a trucker at a local truck stop ask for a tow for a trailer whos axle fell off. He said he was delivering a brand new towable rv and before even leaving town an axle fell off lol. I'm not going to say the brand even though I know cause these folks might wanna sue me for being honest or in their eyes defamation. It also doesn't matter to the customer much which company cause most companies buy frames from the same place, or others who weld the same way. The worst welding I've EVER seen in my life was specifically in RV frame factories. I could be wrong on this last part but I don't think there even if a single RV company that manufactures the whole RV. They're all dependant upon each other for parts and supplies. So between brands you won't find much varriance in quality or work environments. Same parts same supplies same workers different sticker on outside. That's all it is. The RV industry ins't the only local industry but it has unarguably the worst reputation. They've earned it though
I transport rvs and it not just keystone it's all off them even grand design and they say there quality is really good but no when we open the door at the dealer there's trim on the ground
How about sealing all the wiring coming in for mice. Had to seal all the hole from wiring ect from mice. Real bummer to have to do the with the price of them
I love reading all of these comments. Unless you are buying an Airstream ALL of these trailers are built the same way by the different manufacturers. They all use the same materials.
We know they aren not build as well as an airstream but when your paying $30k, $40k, $50k or more for an RV, you should expect some level of quality. Not crap components thrown together as quickly and cheaply as possible to fall apart before your first camping trip.
I buy one keystone and I found so many problems and wen I take it to the dealer they take over 3 months to fix and they don’t approve everything before you guys buy an rv fine somebody the knows how to check everything really god because you no want to have headaches
We've had a ton of issues with our 2018 Montana, I feel there is no focus on Quality anymore. Just stuff that shouldn't happen from a company that's been building for sometime. Our 2000 Montana was better built in my opinion. Very Sad when you spend this kind of money, focus is on making money and not quality products anymore. ;-(
So, My 2015 Hideout 27DBS was made in April 2015 and I bought it Dec 2015 pre-owned. Tried to get it fixed in May 2016 for a leak at the front seam after I took it out of storage for the winter for our first trip and was told by Leisure time RV in OKC that it was out of warranty and basically too bad. I used dicore? sp to fix the seam and now here we are July 2017 and my rubber membrane has separated from the wood from just being towed at hiway speeds and is leaking like there is nothing there! It is definitely poor workmanship. Insurance will not cover it and said it was "A manufacture Defect, due to no impact areas". Good luck getting Keystone to Put any of there STONES on the line for this!
UPDATE 9 SEP 2017: Well, No one from Keystone responded so I took the project on myself and pulled everything apart on the front end and peeled the rubber membrane back about 3 feet. Applied a coat of contact cement to both surfaces, let set and with the help of my wife, we re-attached the roof! Its not factory perfect looking but the way I see it, the factory let it leak and now it wont! This will be my last Keystone product! Too many issues with a 2 year old travel trailer.#keystone #Hideout #keystoneyousuck.
UPDATE 19 JULY 2019: Roof separated again on our trip! Maybe this piece of SHIT is not designed to travel 1,700 miles 1 way on interstates at 60-70 miles per hour! So far I have repaired the roof and had the axles alligned to ensure that they are straight and true. Still having blow outs on the right side tires. Bearings are greased but something is wrong with this devil trailer. I was really hoping for a bad storm to total this POS and get an insurance check for it. Again, will never own a Keystone product again!
My Keystone Passport GT is a piece of junk. It is a 2021 and is a 2400 RB. Nothing but problems out of it and horrible management and Keystone could care less. This is based on my own personal opinion and experience. I also climbed the back ladder and it broke and they claim I told them it was cracked and then I did it. Not true ! It cracked because of me climbing it and no sticker on it telling the weight limit. I had a warped refrigerator door, warped cabinet door. Both sliding doors coming off the tract. Top of shower coming apart. Sharp edges on some of the wood. The bed was not the original bed. Someone switched it out and the whole bottom of it was ripped. The wood on the right side of the bed was all chewed up. Sawdust still coming out everywhere. Light covers come of everywhere in the camper after you have been on the road. The GE A/C is so loud that you can barely hear the TV. Lot more stuff I found. I find the Director Of Operations rude and unprofessional for Keystone RV. Please buy a Forest River or something else but I would stay away from Keystone RV.
Well, that was a nice presentation and I give you high points for the fairly good acting. Unfortunately, I was an r.v technical and know all too well how your junk is made, not just keystone , but probably 90 percent of all recreation vehicles..
They are pretty much all built the same. Built fast with cheapest materials you can find. I worked at an RV service center for a couple of years. I repaired trailers that had water damage from leaks. If you buy a trailer, avoid units with slide outs. They will all leak. When they do, it does alot of damage to walls and floors.
I've heard lots of bad things about Keystone... They're basically a box with running gear bolted on underneath... I suppose if you bought one that has an aluminum frame with bonded sidewalls you might be okay. You're still going to have to do a lot of work to correct the shoddy construction...
I just retired on Jan 1st 2018 after 40 years in manufacturing water treatment equipment for electric plants. And to have a great rebuilding project, I bought an 2005 Keystone Zeppelin at an auction. Knowing it was in bad shape. However, in disassembling it I cannot believe the terrible workmanship I uncovered. I realize that there are good hard working people at Keystone, and probably have more conscientious folks today. Therefor I can only guess that it was entirely the fault of the management for the poor workmanship and or engineering I found. Note that Everything worked in the trailer, A/C, furnace, refer, radio, electric, microwave & oven. Everything worked that Keystone bought out from another manufacturer and installed..This trailer was severely damaged by water leaks. I completely gutted the trailer disclosing the ceiling & wall leaks, disclosed 8" circles cut out of the ceiling to allow a 1/2" bunch of wires access? Found that none of the frame wood "sticks" in any the cabinets connected to each other?? Not one cabinet frame had a solid frame support system. Like the shelf the refrigerator was on was broke, the microwave shelf was an inch from falling onto the floor. Outside the front fiberglass cap was secured and screwed not to an aluminum cross channel but missed it completely by a 1/4" and was screwed only to 3/16" plywood, and absolutely NO insulation in the front cap?? I like my project on this 2005 and have decided to decal it with my last name as a "BrownStone" instead of Keystone. And in the future.. if I should ever decide to buy a RV / Camper trailer new.. I would have to buy from some other manufacturer for sure
Thank you for this ! We're selling our empty nest and hitting the road, it's really tough finding not only a layout that makes sense but wondering what company builds decent campers and who will have leaky roofs. I appreciate you Sharing your findings more than you could know.
I purchased a 2021 Passport GT and the quality is horrible. I contacted Keystone to get a overview of where wiring, ducts, supports are and was told it is propriety information 😡 It’s a RV, get real. As a owner I’m entitled to the information! I worked commercial aviation for 25 years so I have a idea on quality and actual proprietary information. The only reason I bought this unit because it was available in my time frame and had features I wanted but I never expected the build quality to be so bad as confirmed by comments below. And being refused access to the manuals I need as a owner is a major issue that I will be pursuing by whatever mean's available and I urge all owners to do the same!
Have to second that opinion. Bought one that did not have a secure outer siding...made multiple calls and they would not stand behind their product even though when it was installed you can see where it is missing 14 screw holes that were only half screwed in. I called for several managers and they just say it could not happen. I verified with the previous owner and the company that has done all repairs on the RV and both state this panel was not installed. I would not buy anything from this company they do not product a quality product and they do not stand behind their poorly made produce. I just paid almost $3000 for a repair I should not have been responsible in my opinion.
Disappointed with our Keystone 2019 Outback. - Stairs broke, my husband removed the back door stairs an put them in the front door entrance. Those stairs broke too and we purchased new stable stairs. - My knees were messed up going in and out through the wobbly stairs. - Now the FLOOR Is sagging in the kitchen /living space area. @Waited 3 months for warranty Service at Lazy Days @Keystone wants a big hole cut through the floor to take pictures to see IF they are covering the warranty @ a few months ago service warranty cut a hole in the underbelly and then messed up job slapped it together and got rid of us. Later my husband looked under the RV, the work they did was falling apart! -
The strips along the bunk bed came off bearing nails poked my son within the month we purchased our 2019 Outback RV. The strips on both slides have come off. The window screen plastic strip broke, cannot leave window open due to bugs. All within the 1st month. Purchased new! Needless to say 1 year 9 months floor is sagging feels like we’re going to fall through the floor, Had to buy new stairs, both original stairs are trash The oven did not work @warranty is a joke. They messed up more than fixing.
I had to sell my $54,000.00 for $20,000.00 it leaked from front to back the sky lights dry rotted and leaked, cheep Chinese tires 3 blowouts on the same trip the fifth wheel tung bent, fire place quit heating. a/c wouldn't cool the camper but down to 80 degrees. It was only left out for 4 months the rest of its life was under a new carport I got the day I pulled my camper off the lot brand new. the 4 slides never worked properly they would bind and have to reset the breaker and start again. I have camped all my life and even as a child with my mom and dad and have NEVER had a camper this bad and sorry built. STAY AWAY FROM keystone.
Just wish the company president CEO would come to my house and let me show him the numerous screw ups and crappy work they did on my unit.looks like a bunch of drunks built it on a late Saturday night.
Lmao. My cousin used to work at an RV manufacturer and he said its nothing but coke heads up all night just throwing this shit together...but I'd still say Jayco is the worst camper make.
I regret buying my 29BHSWE…been nothing but low quality and constant design flaws. Its a pain when you get to a campsite after driving hours and something doesn’t work! I guess anything built during the pandemic is garbage. We are considering trading it in for something different at this point in time. $63k for something that doesn’t fulfill our needs is BS.
Are you tiered of caulking your roof ? we'll look no further, I do roofing work on campers. I've been doing it for 5 years now with the same company. We offer a lifetime spray on roof for rv's and and motorhomes, Pro-tek LLC is located in houma Louisiana. We offer a lifetime spray on roof, you'll never have to caulk or seal your roof again. We take your rubber roof off completely to get down to the plywood because you need a good foundation to start from, if you have any soft spots or water damage we change out the whole sheet of plwood, then we prep the camper for spraying and after its sprayed the roof is completely seem less and uv protected. We all so spray your a/c cover and install new plumbing vents which are also sprayed in, for extra protection we install camco vent covers even if you dont have them and the sun won't Deteriorate it like it does to a rubber roof with brittle fixtures. Oh did i also mention we are insurance approved ? the insurance companys would pay to have our roof put on compared to another rubber roof because its cheaper with a lifetime warranty you have any more questions you can call for more in depth details look us up on Facebook and youtube also if you have any further more questions give us a call at +1 985-262-8757, we do everything camper related also, thank you for your time and we always say either its leaking or its going to leak don't wait till its to late 👍 p.s. tell them terel sent you lol.
Anybody would be stupid to buy an RV today I heard somebody with a $3 million RV had problems the minute they drove it off the lot brand new RVs are being made crappy unsafe And somebody should campaign for a federal law
There are zero industry manufacturing standards in RV’s. Therefore in order for an RV company wants to build a quality product cant stay competitive because most other others are building junk and selling them. We good bucks for these units and feel ripped off after a few years use things break or start leaking.
Then why does my 2022 Keystone passport GT have axel problems, wheel problems, electrical problems, the tongue problems, yeah yeah what a joke. All recalls. I bought it to camp. Not to sit in repair shop 6 months to a year to get fixed.
Matt Zimmerman is just another salesman.....I don't care which RV manufacturer it is, they are all making these things as fast and cheap as possible like Kevin said above. Faster and cheaper = more profits. These manufacturers just throw them together and the attitude is "let the dealers handle the details of repair." If these manufacturers really cared about making a lighter and quality product, they wouldn't be using MDF throughout the unit. MDF is garbage and it's heavier than real wood. It doesn't hold up to the elements. It all starts at the top.....do you hear us Matt Zimmerman?
Cookout instead of a raise. Pfffttt. Everyone knows floor workers dont say stuff like this, must be office personal gettin a good bonus. Lighting? Really?
Keystone JUNK. 2018 Springdale Mini by Keystone. First trip molding came loose, second trip out more molding and the bathroom door wouldn't latch. This year's first trip the staples came out and the ceiling dropped. Now the roofs sheeting is separating and the staples are coming through the roofs membrane. Poor craftsmanship and refuse to make any repairs to fix the roof before the water comes inside..
You are 100% right. Hopefully these people making these videos will read this... quality is crap... crap... crap. 3 inches thick exterior wall? And they're WAY TOO EXPENSIVE. WHERE are you getting those prices from?
I am currently looking at a 2015 Sabre 33CKTS fifth wheel, built by Forest River. What are your thoughts about Sabre trailers? Thank you for your time.
Lying sacks of shit! You spent more time b.s.ing in this video than you do building the actual RVs! Go through them on tje lots and you'll see the leaks, split drawers, slidea that either don't line up or just don't work! What a joke! Except you buy one, that ain't no joke just JUNK!!
@@DatGuy960 Name one RV that isn't junk. Maybe the Airstreem. But I dont have 160,000$ lying around....do you? I've even seen and read of multiple issues with Tiffen. Yes, there needs to be better quality put into these things. But unfortunately, it's what we got. Thay ALL have their issues. I just bought my last camper, (Cougar) ,After this one....I'm done. If I wanna camp again I'll buy a tent. Just take care of your camper, fix what breaks and camp on.
We have a 2016 FR Puma. Bought it used and are 2nd owners. I can't find anything wrong so far. And it's been pulled behind me for 3000 miles. I almost bought a Hideout. Thinking I made the better choice.
What is it with videos like this is people are walking as they are talking while being videoed no big deal I don't care either way but walking and talking is a little corny
I HAVE A 75000. DOLLAR TRAILER REAR DELAMINATION CALLED KEYSTONE THEY SAID SORRY NO WARRANTY WON T DO ANYTHING THE FOLLOWING 6 MONTH THEY ADDED WARRANTY TO THE NEW TRAILERS LEADS ME TO BELIEVE THEY KNOW THEY HAD PROBLEMS NOT HAPPY .......
I have a 2015 Keystone Alpine, it’s a total POS. They make their RV’s to look good but they worse than shitty, and don’t even try to get service from the factory! Save your money go somewhere else.
Do not buy a keystone. I bought a brand new 2022 keystone from bretz rv in missoula n its a complete lemon n guess what? They don't stand behi d tgeir product. Never again
Ahahahahahaha, what a joke. This pile of crap will start leaking in 1 year and will literally start falling apart before it makes it to the dealer. Never buy Keystone shit.
DO NOT BUY A KEYSTONE! Not only are they poorly built, it's company policy to try and deny every single warranty claim that is submitted. They don't stand behind their product, cause they know it's crap, and they do not care about your problems. Don't be fooled by "get more bang for your buck" price point because it's all cheap stuff that WILL fail on you. I did my research before buying our first RV and we quickly learned to stay away from Keystone. After meeting and talking with someone who use to work at Keystone HQ, all what I had learned was verified by her.
Well, lets see here. Had my Montana High Country for 1 year now. Warranty replaced the front door, it was completely missaligned. Warranty fixed the bedroom door. It broke. I fixed the closet shelves by reinforcing with 1x12's from the floor to the bottom of the shelves on each side of the wall, and a center support for the cloths bar. Warranty replaced two wheel hubs after a brake failure chewed up the inside of the hub. Had a tire blow out within the first 3 months of ownership. I changed all the tires myself. Winngard Razzor television antenna broke, replaced under warranty. City water connections leaked, replaced under warranty. Gas line quick disconnect was improperly installed. It was bent upwards, totally unusable as there was not enough clearance to connect anything to it. In an attempt to move it at a lower angle, it broke. Replaced with new pipe and connector myself. Slide cable broke, fixed under warranty. Underskiring that wraps around and under the trailer, every self-tapping screw broke out and the metal was flopping in the wind. I added the largest washers I could find through each self-tapping screw and re-installed myself. Bathroom door was replaced under warranty. Staples in the walls are popping out. Thomas Payne recliners were fastened to the floor with 2 small screws. The first time I sat down, they both popped out. I ended up drilling holes through the floor and running bolts through the chairs and under the floor so they won't tip any more. Gas line came loose from the wall inside the front cargo area. I fixed myself. Glass door over the entertainment falls open when traveling. I installed a catch so it won't fall any more. Cabinet doors popped open in transit, got caught in slide outs when extracting and broke off. I fixed myself. EVERY single pull down shade in this camper has come apart at the pull bar on the bottom of the shade. Warranty replaced 2 of then, I then started using clear silicone and ran a bead over ever one so they won't come off any more. All this in one year of ownership. Quality? oh yea! Some quality, not to mention some changes I made just because they were done shoddy or just plain stupid.
Damn you have had a lot of issues. I just a spare tire separate and it’s never even been driven on. It’s only 2 years old but that’s what you get with Chinese tires. So my next step is get the other Chinese tires off of mine. Mine had a sag in the roof in the front area from the factory and someone stapled the roof inside after the build near that area. All the other staples are filled but these aren’t so it was done at some point later. I also noticed one of the gutters is bent in a way that’s unlikely from tree limbs hitting it. The marker lights aren’t even mounted evenly spaced on both sides. If you remove a light you will also see where they just jabbed a hole and left sharp edges then ran the wire up against that. My interior lights are flickering 2 years in. I found a leak by the water fill and found a loose hose so I fixed that myself. The jacks are welded on but left untreated which will cause rust to the frame which is a serious issue. I can hear gurgling like bubbling coming from my shower hose right where it screws on by the turn knobs. I don’t see any leak but I hope it’s not leaking somewhere that I can’t see it. You shouldn’t be able to hear air right there. The woodwork inside has shredded edges . The floor creaks already. The quality is just junk honestly and I won’t buy another.
Keystone is a theiving rip of joint a Jeff is a known Pedophile. Don't buy from these GODDAMN criminals, you stole from M13 HA!
nice actors, really a team of drug addicts and alcoholics... slappin em together as fast as possible
Imagine if all the people in this video really said what goes on at the factory when the cameras aren't rolling?
Theyd go out of buisness since they make absolute garbage
@@krotchlickmeugh627 I have one and yes it’s absolute garbage.
If you saw my RV, you’d know that’s a true statement
I have a 2018 Keystone Hideout 28BHS and love it. I’m smart enough to know any RV isn’t handcrafted by Norm Abrams in the New Yankee Workshop! Like most things these days, RV’s are assembled as quickly and cheaply as possible to be competitive and affordable! My shiny new Keystone had a few deficiencies when we got it home but I decided to fix it myself, no big deal!
I’d like to ask if you know where the “slide controller box” is.
Keystone has been vastly successful because they mastered quick assembly using cheap materials, sold a few thousand less than their competitors. Your "lite" trailer has prefab thin gauge aluminum trusses that a 5 year old can crush, a laminated foam floor, hollow thin aluminum framing, and a toy chassis with chinese tires and leaf springs. 'Merica!
I just had one of those Chinese Karrier tires separate. Luckily it was on my spare and I noticed it when I went to check the tire pressure. My next step is getting the other Chinese tires off asap.
After seeing all the bad reviews on keystones warranty we are buying a new rv next week but it won’t be a keystone for that reason alone
Ahhh, nice to see all the people who keep my working! As an RV tech, all rv’s come into the dealership crappy. If your stuff falls apart on the first trip, please know that this is normal across all rv brands!
In the end, you have to remember, your pulling a small home down the road. Things flex and bow. There isn’t a better alternative either, unless you want feel like your in a space shuttle!
Cameron Dierking uh one space shuttle blew up! Another one came apart on re-entry. Maybe not the best comparison 😆🤣. Your point is well-taken. I just had to poke fun a little.
I disagree Cameron. We owned a 1997 Fleetwood Bounder for 20 years and 162,000 miles and I could count on one hand of minor issues. The only major issue was we had to replace the cooling unit in the refrigerator. When we sold it in 2017 everything still worked well. Even the Onan generator had over 4000 hrs and still ran well. Our 2018 Keystone Laredo has had so many issues I've lost count. The water heater blows the door off nearly everytime it fires up. The Atwood furnace sail switch keeps failing. The thermostat switch keeps failing also. The list keeps going and going.
Things coming loose from use is one thing. Shitty quality control is another and that’s the problem. Mine has a multitude of issues and has not even been used.
Sucks you have to look at 10 to 11 year old RV's to find one that is well built.
Oh that is sooo true. I bought a keystone Laredo and what a bunch of hacks, when you buy any rv go through it with a few friends and pick it apart. The bed frame wasn’t even square, the hinges were installed upside down and when opening the bed to access the storage the cross brace snapped. Oh and the struts for the bed was mixed up with the struts for the outside entertainment door. The under bed storage wouldn’t stay up and you couldn’t close the outside tv door without damaging the frame. The company should be called keystoners.
Would never buy another Keystone product, ever!
The wood trim strips where falling off the ceiling before I even took mine on the first trip. Along with some other loose trim issues. Seems nobody takes pride in their work anymore.
Fast forward to 2021/2022 and nothing has changed. After paying for a mandatory dealer insp (scam) it was delivered with a multitude of issues including some that could cause bodily harm from the exposed jagged edges in a area the is used routinely. This is a brand new unit and left the factory this way and the dealer did not address anything during their “mandatory insp” I will probably sell it without ever using it!
@@tommytwotone8510 So Thor buying them out hasn't helped. Thanks for the update and sorry about your disappointment. I've lost track of all the things I've had to fix. Mostly little issues but recently one of the welds the hold the battery tray up to the frame broke. Fortunately I have a friend with a welder.
I sure would like to know what happened to all that quality when they built our rig. It's the first Keystone product we have had and it will the last. On a side note, their customer service department must get paid for doing nothing, they don't return phone calls or e-mails.
jay dee Their customer service department is mostly made up of a couple of young girls who spend all day walking around. I know this for a fact.
I am glad that I am not the only one that was not happy and also ignored!
My wife and I purchased a 2012 passport used in 2019. We are first time buyers. Several camping trips and have had No issues other than 30amp breaker that keep tripping, this was the parks issues and was quickly replaced. I have done several upgrades to the camper myself, no big deal. Remember screws come loose, air driven Brad's back out, crap happens going down the road. Maintenance is a MUST for ALL RVers. Our camper is under going delamination on the front nose cap, I knew this when buying, will be replacing front nose cap with .040 aluminium. The filon/luan in my opinion is junk but it is used to keep the ultralite campers that way. Everyone wants to camp, relax and have a good time, but it's like owning a home, maintenance is always gonna keep things GOOD!
Less then one year. Walls bowing. Screws placed in hollow walls with no support. Stair railing popped off. Fridge not cooling. Fireplace not working. Water heater faults. Great stuff guys. 🙄 definitely going to make a video about this well built camper.
I purchased a 2018 Outback in March and have been trying to get the roof fastened down since then. The work was approved in late July. Camping World did the repair on one side but not the other and now Keystone won't authorize the side they already authorized because it was already submitted for reimbursement! Are these people nuts? Thor and Keystone have so many issues they will go bankrupt. If you buy a Keystone product DO NOT remove it from the loft until you literally crawl all over it because they are more likely to deny repair than approve it... because they can.
Highly skilled, trainer professionals....yeah right. My wife and I recently purchased a keystone cougar and the construction of these trailers are absolute shit. The rear wall of our trailer is not even insulated and the insulation value in the floor is pure shit. Seriously, 1 1/2" of foam with 1/8" plywood on each side is not much insulation for the "Polar package." Will never purchase another keystone product again!!!
Quite the diverse group of employees you have there!
I have a 2015 Hideout 27DBS and can't wait to sell this piece of crap! Can't keep tires on it and the roof is separating for the second time in 2 years. Called the warranty division and basically was told it's my fault for not resealing the roof every year. The empty weight exceeds the axles rating from the factory. I will never own a Keystone product again! Glad the workers are happy building crap!
I bought a keystone camper I had problems with the roof electrical problems
Our really expensive 2012 Raptor has had one issue after the other. :(
Hope the CEO is reading the comments, these rv's are JUNK!!
Scott, I'm sure Matt Zimmerman, Jason Lippert, Brian Brady, Robert W. Martin, Derald Bontrager, Bob Martin and Peter Liegare are not reading these comments....they are most likely out on the golf course discussing how to build these units even cheaper than they already are.
This is plant 50. The video was probably made during inventory because it’s the only time this plants are this clean.
Hey brother can you give me your opinion on the Cougar 311RES fifth wheel? I'm may be in the market soon.
As a warranty administrator at a MAJOR RV sales and service center, Keystone is by far my favorite and easiest company to work with. Their products are build better and their response time on claims is exceptional. If I ever bought a unit, it'd be a Keystone.
Good luck you'll need it!
Make sure it’s a unit with less bells and whistles that been run for a while or a show unit. Never buy one in its first year. Otherwise you’ll see how much build quality they really have.
Ms. Rivard, you're a damnes liar!!!!
When I asked our salesman if the Outback RV are built by Subaru and he told me yes! I bought it and when I had an issue I took it a local Subaru dealer near our campground and he laughed out loud! I was furious! I went straight home and to our local dealer and the salesman who sold it to us was fired!
As someone who has made extensive repairs to Keystone Sprinter, I can tell Keystone how to make a better product! Keystone Campers have a huge quality control problem. In fact I am beginning to think they don't have quality control. One big thing besides the cheap interior finish the slide outs are going to leak! Its not always the side seal either. To be fair I checked this defect on a brand new Jayco Camper at the dealership, BTW Jayco is supposed to better, they have the same problem with poor design. The problem is the side walls of the slide outs at the bottom only rely on caulking below the moulding to keep out water! Caulking fails after a few years and when it does the water is coming inside. It will rot out the floor and walls and bring mold into the interior finishes! If you own a camper DO NOT rely on caulking and moulding to keep water out. What I did was I flashed each slide out side wall with 2"x 2" aluminum flashing. The vertical is tucked up between the outside siding and the interior wall covering. This is done after the moulding is removed, cleaned and fresh Butyl tape under the moulding and screwed back in. The horizontal flashing goes underneath the floor. You must make sure that the flashing ends are tucked up under the slide out rubber seals. Caulk the bottom and the top of the moulding with GeoSeal ProFlex RV sealant. I leave the screws loose so the sealant get under the moulding a bit before I tighten them fully. Use new screws because they rot and break after a few years. Its sad that as consumers we have to fix and make our campers better than they were made at the factory new! I truly hope this helps someone. This is not my idea, I got it from another guy on you tube and I can provide the link if anyone wants it. Good Luck!
@user name Can you name some? I'd be interested in guiding potential buyers towards those models. Sadly there is no accountability or consumer protections anymore! Any that do exist are watered down to the point of uselessness. The agency who are supposed to manage consumer complaints basically ignore the complainant and side with the business. Even worse consumers seem to be oblivious or don't care about their own wallets-so sad!
Yes I would agree to a point. Everything was documented in our experience with Keystone Campers. The first 2007 Camper purchased new leaked right away. The company took back the camper and made a 2008 model. Having an understanding of quality building procedures and the ability to pin point defects right away helps. Total ignorance along with apathy and deep po lets is even better!
Cool Vid, Teamwork
Mike Payne Cool vid? These are professional actors in costume. Listen to the speech patterns and watch the body language.
I am a RV tech I fix and PDI new units for customers, All RV units have there flaws so don’t let loose gimp or trim discourage you when a unit is towed it’s the same as a Category 8 earthquake FYI things come loose so have some patience with your new or used unit and see your dealer if problems pop up .
Doing the job that you do, if you were going to buy an RV what would it be?
That is such crap! Our Cougar is a piece of junk.
With a 2-year old 30' Keystone Bullet I'm about to rip out and replace my entire master floor due to water damage... Not covered by warranty. Dealer quoted $3K for the job...
Weird. Where do you keep the chimps that actually work on your hot garbage?
Like how to put a screw in place? Cause that’s important! #hackCompany
I bought a Z1 Crossroads and have owned it for 3 years now and not one problem to date. All these big box RV manufacturers have no more quality it's quantity and how much b******* they can send out the door. It's sad that companies like this that put s*** together and take the hard-working man money in return for junk.
After reading the comments on this video and seeing other videos with comments disabled, it makes me think that it's probably better to convert a used bus yourself. At least you'll spend the time doing it right. I'm not surprised that there are a tonne of issues. They wack them together in half a day.
As an Elkhart Indiana native born and raised still living here I'd like to say it's shocking to see nobody talks about the truth about how these rate shops work. Everybody locally knows this and it isn't argued at all. For those who don't know we call em rate shops cause the pay for employees is based on units produced. Not hourly or salary. I promise you. People will be and are fired for moving as slow as they do in videos like this one. I've known many to quit because they were tired of the verbal abuse and being pushed. I've worked with many local companies myself. If bright lights and moving scaffolds are state of the art I need to consider my definition of the phrase "state of the art" lol. Moving scaffolds aren't uncommon. RV companies are known for not embracing technology and automation. RV enthusiasts on youtube often say "RV's often have errors cause they are still hand made." This is an outright lie. It's totally possible to build something by hand with good craftsmanship. But they're paid to be fast, not good. Remember, these are rate shops. Way too many of them openly use methamphetamine and cocaine on the job. Your coworkers will even offer these hard drugs to people who've never considered drugs because they aren't keeping up with them. They've got a saying in these rate shops about mistakes in their build that they don't want to take the time to fix cause money. They say "It looks good from my house." or "I can't see it from my house."
I've seen co workers pull out meth pipes in front of people they didn't know like it was nothing. Some shops workers even have lines of cocaine laid out on their work bench. Groups of people do this. Depending on the shop management is often known for turning their head the other way. I promise you they aren't ignorant to how their own shops work. Until employers actually learn about mental health. Actually crack down on on the job stimulant usage. And stop paying a rate, or at least start docking the rate for quality issues then this will not change. They will continue pushing your product out based on numbers and not craftsmanship.
Nobody really makes RV's differently. They're just playing word games with you. RV workers hop job to job and they do it the exact same way at every job. If you want a quality RV I once read about a company in California who only built class c models cause of the poor builds and they felt that was the strongest and safest foundation. I would look up if there are other RV makers that AREN'T in northern indiana and who do STRIVE to be different from the broken irreparable Elkhart County mindset.
Those roof trusses sure look better than the welded ones I've seen at other companies. But then again bad roof welds are probably among the least of your concern when boy. Sometimes these units start falling apart before even being delivered lol. As a welder of 12 years who went to school for it and reads on it regularly, I promise you my welding co-workers don't know the difference between a good weld and a bad weld! My bosses don't know, and the owners don't know. In fact a welding education around here is commonly frowned upon lol. These people I swear.
I once heard a trucker at a local truck stop ask for a tow for a trailer whos axle fell off. He said he was delivering a brand new towable rv and before even leaving town an axle fell off lol. I'm not going to say the brand even though I know cause these folks might wanna sue me for being honest or in their eyes defamation. It also doesn't matter to the customer much which company cause most companies buy frames from the same place, or others who weld the same way. The worst welding I've EVER seen in my life was specifically in RV frame factories. I could be wrong on this last part but I don't think there even if a single RV company that manufactures the whole RV. They're all dependant upon each other for parts and supplies. So between brands you won't find much varriance in quality or work environments. Same parts same supplies same workers different sticker on outside. That's all it is.
The RV industry ins't the only local industry but it has unarguably the worst reputation. They've earned it though
I transport rvs and it not just keystone it's all off them even grand design and they say there quality is really good but no when we open the door at the dealer there's trim on the ground
How about sealing all the wiring coming in for mice. Had to seal all the hole from wiring ect from mice. Real bummer to have to do the with the price of them
I love reading all of these comments. Unless you are buying an Airstream ALL of these trailers are built the same way by the different manufacturers. They all use the same materials.
We know they aren not build as well as an airstream but when your paying $30k, $40k, $50k or more for an RV, you should expect some level of quality. Not crap components thrown together as quickly and cheaply as possible to fall apart before your first camping trip.
I buy one keystone and I found so many problems and wen I take it to the dealer they take over 3 months to fix and they don’t approve everything before you guys buy an rv fine somebody the knows how to check everything really god because you no want to have headaches
We've had a ton of issues with our 2018 Montana, I feel there is no focus on Quality anymore. Just stuff that shouldn't happen from a company that's been building for sometime. Our 2000 Montana was better built in my opinion. Very Sad when you spend this kind of money, focus is on making money and not quality products anymore. ;-(
My keystone brand new had a electric circuit finished using speaker wire smh
On 0:48 showing the hitch arms, how strong are those arms? They're just welded right?
Its all shit. Run, run far away
So, My 2015 Hideout 27DBS was made in April 2015 and I bought it Dec 2015 pre-owned. Tried to get it fixed in May 2016 for a leak at the front seam after I took it out of storage for the winter for our first trip and was told by Leisure time RV in OKC that it was out of warranty and basically too bad. I used dicore? sp to fix the seam and now here we are July 2017 and my rubber membrane has separated from the wood from just being towed at hiway speeds and is leaking like there is nothing there! It is definitely poor workmanship. Insurance will not cover it and said it was "A manufacture Defect, due to no impact areas". Good luck getting Keystone to Put any of there STONES on the line for this!
UPDATE 9 SEP 2017: Well, No one from Keystone responded so I took the project on myself and pulled everything apart on the front end and peeled the rubber membrane back about 3 feet. Applied a coat of contact cement to both surfaces, let set and with the help of my wife, we re-attached the roof! Its not factory perfect looking but the way I see it, the factory let it leak and now it wont! This will be my last Keystone product! Too many issues with a 2 year old travel trailer.#keystone #Hideout #keystoneyousuck.
UPDATE 19 JULY 2019: Roof separated again on our trip! Maybe this piece of SHIT is not designed to travel 1,700 miles 1 way on interstates at 60-70 miles per hour! So far I have repaired the roof and had the axles alligned to ensure that they are straight and true. Still having blow outs on the right side tires. Bearings are greased but something is wrong with this devil trailer. I was really hoping for a bad storm to total this POS and get an insurance check for it. Again, will never own a Keystone product again!
All the people mad in the comments complaining while my 2007 passport is still solid 🤣🤣🤣
My Keystone Passport GT is a piece of junk. It is a 2021 and is a 2400 RB. Nothing but problems out of it and horrible management and Keystone could care less. This is based on my own personal opinion and experience. I also climbed the back ladder and it broke and they claim I told them it was cracked and then I did it. Not true ! It cracked because of me climbing it and no sticker on it telling the weight limit. I had a warped refrigerator door, warped cabinet door. Both sliding doors coming off the tract. Top of shower coming apart. Sharp edges on some of the wood. The bed was not the original bed. Someone switched it out and the whole bottom of it was ripped. The wood on the right side of the bed was all chewed up. Sawdust still coming out everywhere. Light covers come of everywhere in the camper after you have been on the road. The GE A/C is so loud that you can barely hear the TV. Lot more stuff I found. I find the Director Of Operations rude and unprofessional for Keystone RV. Please buy a Forest River or something else but I would stay away from Keystone RV.
Well, that was a nice presentation and I give you high points for the fairly good acting.
Unfortunately, I was an r.v technical and know all too well how your junk is made, not just keystone , but probably 90 percent of all recreation vehicles..
hello unknown what company would you recommend then?
I'd like to know also
They are pretty much all built the same. Built fast with cheapest materials you can find. I worked at an RV service center for a couple of years. I repaired trailers that had water damage from leaks. If you buy a trailer, avoid units with slide outs. They will all leak. When they do, it does alot of damage to walls and floors.
I've heard lots of bad things about Keystone...
They're basically a box with running gear bolted on underneath...
I suppose if you bought one that has an aluminum frame with bonded sidewalls you might be okay.
You're still going to have to do a lot of work to correct the shoddy construction...
All manufacturers are the same. Keystone is actually not even close to the worse. I’m an RV tech at a very large Dealer.
I just retired on Jan 1st 2018 after 40 years in manufacturing water treatment equipment for electric plants. And to have a great rebuilding project, I bought an 2005 Keystone Zeppelin at an auction. Knowing it was in bad shape. However, in disassembling it I cannot believe the terrible workmanship I uncovered. I realize that there are good hard working people at Keystone, and probably have more conscientious folks today. Therefor I can only guess that it was entirely the fault of the management for the poor workmanship and or engineering I found. Note that Everything worked in the trailer, A/C, furnace, refer, radio, electric, microwave & oven. Everything worked that Keystone bought out from another manufacturer and installed..This trailer was severely damaged by water leaks. I completely gutted the trailer disclosing the ceiling & wall leaks, disclosed 8" circles cut out of the ceiling to allow a 1/2" bunch of wires access? Found that none of the frame wood "sticks" in any the cabinets connected to each other?? Not one cabinet frame had a solid frame support system. Like the shelf the refrigerator was on was broke, the microwave shelf was an inch from falling onto the floor. Outside the front fiberglass cap was secured and screwed not to an aluminum cross channel but missed it completely by a 1/4" and was screwed only to 3/16" plywood, and absolutely NO insulation in the front cap?? I like my project on this 2005 and have decided to decal it with my last name as a "BrownStone" instead of Keystone. And in the future.. if I should ever decide to buy a RV / Camper trailer new.. I would have to buy from some other manufacturer for sure
Thank you for this ! We're selling our empty nest and hitting the road, it's really tough finding not only a layout that makes sense but wondering what company builds decent campers and who will have leaky roofs. I appreciate you Sharing your findings more than you could know.
I just want to know how to take the valances down so i can wash curtains and restring the shade. Has anyone restrung a shade
Better to purchase new blinds.
I purchased a 2021 Passport GT and the quality is horrible. I contacted Keystone to get a overview of where wiring, ducts, supports are and was told it is propriety information 😡 It’s a RV, get real. As a owner I’m entitled to the information! I worked commercial aviation for 25 years so I have a idea on quality and actual proprietary information. The only reason I bought this unit because it was available in my time frame and had features I wanted but I never expected the build quality to be so bad as confirmed by comments below. And being refused access to the manuals I need as a owner is a major issue that I will be pursuing by whatever mean's available and I urge all owners to do the same!
Have to second that opinion. Bought one that did not have a secure outer siding...made multiple calls and they would not stand behind their product even though when it was installed you can see where it is missing 14 screw holes that were only half screwed in. I called for several managers and they just say it could not happen. I verified with the previous owner and the company that has done all repairs on the RV and both state this panel was not installed. I would not buy anything from this company they do not product a quality product and they do not stand behind their poorly made produce. I just paid almost $3000 for a repair I should not have been responsible in my opinion.
Disappointed with our Keystone 2019 Outback.
- Stairs broke, my husband removed the back door stairs an put them in the front door entrance. Those stairs broke too and we purchased new stable stairs.
- My knees were messed up going in and out through the wobbly stairs.
- Now the FLOOR Is sagging in the kitchen /living space area.
@Waited 3 months for warranty Service at Lazy Days
@Keystone wants a big hole cut through the floor to take pictures to see IF they are covering the warranty
@ a few months ago service warranty cut a hole in the underbelly and then messed up job slapped it together and got rid of us. Later my husband looked under the RV, the work they did was falling apart!
-
The strips along the bunk bed came off bearing nails poked my son within the month we purchased our 2019 Outback RV.
The strips on both slides have come off.
The window screen plastic strip broke, cannot leave window open due to bugs. All within the 1st month. Purchased new!
Needless to say 1 year 9 months floor is sagging feels like we’re going to fall through the floor,
Had to buy new stairs, both original stairs are trash
The oven did not work
@warranty is a joke. They messed up more than fixing.
I had to sell my $54,000.00 for $20,000.00 it leaked from front to back the sky lights dry rotted and leaked, cheep Chinese tires 3 blowouts on the same trip the fifth wheel tung bent, fire place quit heating. a/c wouldn't cool the camper but down to 80 degrees.
It was only left out for 4 months the rest of its life was under a new carport I got the day I pulled my camper off the lot brand new.
the 4 slides never worked properly they would bind and have to reset the breaker and start again. I have camped all my life and even as a child with my mom and dad and have NEVER had a camper this bad and sorry built. STAY AWAY FROM keystone.
Just wish the company president CEO would come to my house and let me show him the numerous screw ups and crappy work they did on my unit.looks like a bunch of drunks built it on a late Saturday night.
Lmao. My cousin used to work at an RV manufacturer and he said its nothing but coke heads up all night just throwing this shit together...but I'd still say Jayco is the worst camper make.
I agree, do not buy anything from Keystone. The customer service is the worst. They do not care.
I love our Keystone Laredo
BS not on mine, my walls flex every time I open a slide and my vinyl floor is bubbling up all over. There is no quality control anymore.
Darryl T your unit probably had a linoleum change done to it.
who makes the cabinets?
They are made in house by cabinet shop.
I regret buying my 29BHSWE…been nothing but low quality and constant design flaws. Its a pain when you get to a campsite after driving hours and something doesn’t work! I guess anything built during the pandemic is garbage. We are considering trading it in for something different at this point in time. $63k for something that doesn’t fulfill our needs is BS.
I've worked there before and I've seen people get fired left and right and group leaders don't teach shit
PM me I'd like to know more
Lairs!
Are you tiered of caulking your roof ? we'll look no further, I do roofing work on campers. I've been doing it for 5 years now with the same company. We offer a lifetime spray on roof for rv's and and motorhomes, Pro-tek LLC is located in houma Louisiana. We offer a lifetime spray on roof, you'll never have to caulk or seal your roof again. We take your rubber roof off completely to get down to the plywood because you need a good foundation to start from, if you have any soft spots or water damage we change out the whole sheet of plwood, then we prep the camper for spraying and after its sprayed the roof is completely seem less and uv protected. We all so spray your a/c cover and install new plumbing vents which are also sprayed in, for extra protection we install camco vent covers even if you dont have them and the sun won't Deteriorate it like it does to a rubber roof with brittle fixtures. Oh did i also mention we are insurance approved ? the insurance companys would pay to have our roof put on compared to another rubber roof because its cheaper with a lifetime warranty you have any more questions you can call for more in depth details look us up on Facebook and youtube also if you have any further more questions give us a call at +1 985-262-8757, we do everything camper related also, thank you for your time and we always say either its leaking or its going to leak don't wait till its to late 👍 p.s. tell them terel sent you lol.
I’ve had a keystone I n the past I was very disappointed in the materials used and overall quality. I will never buy another one
That is not how slow these guys run. They run a lot faster and it's a lot loud. Roughly around 110 dB's.
Anybody would be stupid to buy an RV today
I heard somebody with a $3 million RV had problems the minute they drove it off the lot brand new
RVs are being made crappy unsafe
And somebody should campaign for a federal law
There are zero industry manufacturing standards in RV’s. Therefore in order for an RV company wants to build a quality product cant stay competitive because most other others are building junk and selling them. We good bucks for these units and feel ripped off after a few years use things break or start leaking.
Then why does my 2022 Keystone passport GT have axel problems, wheel problems, electrical problems, the tongue problems, yeah yeah what a joke. All recalls. I bought it to camp. Not to sit in repair shop 6 months to a year to get fixed.
wow this company has a lot of actors.
Full of crap.... no different from other companies.
Matt Zimmerman is just another salesman.....I don't care which RV manufacturer it is, they are all making these things as fast and cheap as possible like Kevin said above. Faster and cheaper = more profits. These manufacturers just throw them together and the attitude is "let the dealers handle the details of repair."
If these manufacturers really cared about making a lighter and quality product, they wouldn't be using MDF throughout the unit. MDF is garbage and it's heavier than real wood. It doesn't hold up to the elements. It all starts at the top.....do you hear us Matt Zimmerman?
Absolutely the worst camper put on the market
Wrong, Forest River is worse.
Cookout instead of a raise. Pfffttt. Everyone knows floor workers dont say stuff like this, must be office personal gettin a good bonus. Lighting? Really?
All campers need maintenance and constant upkeep or it will be a piece of shit quick.it is what it is.
Keystone JUNK. 2018 Springdale Mini by Keystone. First trip molding came loose, second trip out more molding and the bathroom door wouldn't latch. This year's first trip the staples came out and the ceiling dropped. Now the roofs sheeting is separating and the staples are coming through the roofs membrane. Poor craftsmanship and refuse to make any repairs to fix the roof before the water comes inside..
Wait why are these people walking lol you can tell these are not real workers
Truth
My 2019 Outback 330rl is a POS.
Absolutely piss poor design on our slide out. Nothing but problems. Had it to two rv repair places and they cant fix it.
Sound like we have a class action law suit! These is BS. How can they get away with doing this to us?
bull shit...they are all crap some are just more expensive crap than others
You are 100% right. Hopefully these people making these videos will read this... quality is crap... crap... crap. 3 inches thick exterior wall? And they're WAY TOO EXPENSIVE. WHERE are you getting those prices from?
Do not buy anything keystone or forest river. They are built like shit. Take it from someone who used to work on them for a living.
I am currently looking at a 2015 Sabre 33CKTS fifth wheel, built by Forest River. What are your thoughts about Sabre trailers? Thank you for your time.
Lying sacks of shit! You spent more time b.s.ing in this video than you do building the actual RVs! Go through them on tje lots and you'll see the leaks, split drawers, slidea that either don't line up or just don't work! What a joke! Except you buy one, that ain't no joke just JUNK!!
@@DatGuy960 Name one RV that isn't junk. Maybe the Airstreem. But I dont have 160,000$ lying around....do you? I've even seen and read of multiple issues with Tiffen. Yes, there needs to be better quality put into these things. But unfortunately, it's what we got. Thay ALL have their issues. I just bought my last camper, (Cougar) ,After this one....I'm done. If I wanna camp again I'll buy a tent. Just take care of your camper, fix what breaks and camp on.
We have a 2016 FR Puma. Bought it used and are 2nd owners. I can't find anything wrong so far. And it's been pulled behind me for 3000 miles. I almost bought a Hideout. Thinking I made the better choice.
What is it with videos like this is people are walking as they are talking while being videoed no big deal I don't care either way but walking and talking is a little corny
I HAVE A 75000. DOLLAR TRAILER REAR DELAMINATION CALLED KEYSTONE THEY SAID SORRY NO WARRANTY WON T DO ANYTHING THE FOLLOWING 6 MONTH THEY ADDED WARRANTY TO THE NEW TRAILERS LEADS ME TO BELIEVE THEY KNOW THEY HAD PROBLEMS NOT HAPPY .......
I THINK THIS IS A CONSISTENT PROBLEM WITH THESE FIBER SIDED CAMPERS.
They work to slow 😂
I have a 2015 Keystone Alpine, it’s a total POS. They make their RV’s to look good but they worse than shitty, and don’t even try to get service from the factory! Save your money go somewhere else.
I have a 2014 Keystone Retreat. Bought it new. What a piece of junk. No quality whatsoever.
Do not buy a keystone. I bought a brand new 2022 keystone from bretz rv in missoula n its a complete lemon n guess what? They don't stand behi d tgeir product. Never again
What is this dorky stuff walking while talking, I think it looks pretentious
watch out for powder post beetles they are eating my fifth wheel
Do not waste your hard earned cash on these crap RVs. 2 years old. Roof leaks. Siding falling apart.You name it. Junk!
Ahahahahahaha, what a joke. This pile of crap will start leaking in 1 year and will literally start falling apart before it makes it to the dealer. Never buy Keystone shit.
Only trash they make
No! That’s not true your work are crap workmanship, my new hideout by keystone have a roof problem, and it’s horrible. Not recommend the keystone.
DO NOT BUY A KEYSTONE! Not only are they poorly built, it's company policy to try and deny every single warranty claim that is submitted. They don't stand behind their product, cause they know it's crap, and they do not care about your problems. Don't be fooled by "get more bang for your buck" price point because it's all cheap stuff that WILL fail on you. I did my research before buying our first RV and we quickly learned to stay away from Keystone. After meeting and talking with someone who use to work at Keystone HQ, all what I had learned was verified by her.
I sell them, and I love them.
I bet if you used one and not just sell them you'd hate them too.
FACT, 99.5% of RV salesmen/women NEVER use TV's or trailers!! FACT!!!
If I sold Shit for Gold, I would love them too.
JUNK JUNK JUNK