How To Overcome Sales Objections
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- Опубліковано 5 вер 2024
- How To Overcome Sales Objections
1. Ignore
2. Downplay
3. Intentional Confusion
4. Brush Off
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What's up guys, Sam Taggart here with Russ moot and we're at the D2D experts and today we're going to be tying you on the fastest ways to overcome objections. Now there's diving into objections, but then there are the ways to just boom, let's get over there so they can keep selling a customer. And the first one is simply to ignore them. So if a customer gives me an objection, give me an objection. Nah, I'm just not really sure if I'd want to do that anyway. So what we do is we have our trucks that are coming around the area, they're going to actually get these done and I just go like I literally one ear out the other that is ignored. So that's number one. What's number two? Rest. Number two is downplay the whole entire thing. They give me an objection, like, um, I'm honestly not interested.
Oh, it's not a big deal. It's what we're going to do. We're actually just going to have this technician come in, downplay it. It's not a big deal. You make it not a big deal. It's not a big deal to them. So the third one is you are intentionally confused. So what that means is he gives me an objection. Yeah. I'm just letting you be interested. I, I, yeah, I mean like what, what we would, I don't, I'm just not, I'm not following man. Anyway. Everyone does this. Like that's a, that's a first for me, man. Anyway, so what we're gonna do is how we do this and, and I, and I literally kind of make them feel like an idiot for even bringing the objection up because I'm so confused that they gave me an objection. It's like, what? What do you like? What do you, what do you mean?
I've never had that before and I want to give off that tone, that body language of like w what? So that would be intentionally confused. Yeah. The last one is you just brush it off so they give you an objection. So honestly, we just can't afford it right now. Okay. Yeah, for sure. So what we're going to do is just those two right here, right? And then did you, you didn't want this third one? I don't think, uh, no. Just the two. All right, perfect. We'll get that done. And you just move on. Let's brush it off. I mean, you make it seem like not a big deal again by just brushing it off and going through it. So we're gonna go through a quick little sales example of back and forth with all of these. So I'm a play rep, he's an employee customer, and I'm gonna just show you how you can mix and match these four examples and to really just move forward through objections.
Now if it's a real objection, meaning like they truly can't afford it, like they have no money in their bank account. I'm gonna use other techniques and other videos we teach. So we have more content at thed2dexperts.com and a whole library of training. So reach out, subscribe to get more content. But let me show you kind of this example. So give me a, yeah, I'm going to be pitching you. No, no, no. Yeah, I'm pitching you and your customers. So, so let's just use an alarm and Hey, so what we're gonna do is we're going to put a sensor on all your doors. So like how many exterior doors do you have? Uh, three. Three. Okay. So anyway, we front garage, I'm assuming. So give me a reaction. Yeah. But I don't know that we really need those sensors. I mean, we feel pretty secure. [inaudible]
yeah. So, so we're going to do all the exterior, like that's like the main place we do it. Um, the windows, like how many windows do you guys have? Uh, I don't know. Maybe would have to count them like just on the main level. Like family room. How many windows? Um, eight. Eight. Okay. So we'll do all the eight. Okay. Um, now see how I ignored it. I just was like, boom, move on. So now keep going. Give me another objection. Yeah, I, the truth is, I, like I said, I don't, I don't think we really need this. It's not an expensive when I deal with, yeah, that's totally fine. Just so, you know, kind of what we do is we basically take care of the costs of the equipment and things like that. Um, we've done like, do you know Timmy down the street?
![7 (Proven) Tips to Overcoming Objections in Sales That You Hear Constantly [Avoidance]](http://i.ytimg.com/vi/bVRyGP_t_T8/mqdefault.jpg)
Perfect shit as usual. But the #1 should be AIM. Acknowledge, ignore, move on. Thats exactly what you did in your pitch too (again perfect pitch). Props to Russ too
I like that
Ignoring the customer always turns out great 👍
I will watch anything BUT D2D experts now, I'm obviously a D2D worker and if you want to find this video helpful think of it as "ALL THE THINGS NOT TO DO" people do not like to be ignored by ignoring the customers issues they won't like you and that means they won't want you're business, fully hear the customer out and use the basic 3 F's (Feel Felt Found) if the customer can't identify that you're there for their best interest and your ignoring them you'll get more doors slammed in your face than you can count.
It’s used for smoke screen objections if they are actually giving a valid reason like “I am moving out” then yes hear them out but if they r just saying I’m not interested this is great to get them out of that cycle they typically say to D2D salesmen.
What Company do you work for??
Sam sold 400 alarms back to back summers... I think I’ll take his advice
You also weren’t paying attention when he clarified about legitimate objections and how to handle them as a separate topic 🤓
Very nice! For me the "confused" one is a little goofy but it would definitely freak them out lol.
He’s actually giving pretty honest advice if you ask me
Have to be a little resilient
The comments here are *somewhat* true. But honestly , use your discernment. I also was like I’d never just ignore , but also in a way I would and I do this in a way that the homeowner doesn’t even know I ignored it. I brush on their question and simply move on. So just saying use your common sense.
solid
I mean this is true to an extent but I don’t like the last one, you gotta show them why the value exceeds the price and ask questions like “is this taking food off the table?” If someone says they can’t afford it, you show them that their stigma against spending is a smokescreen and that they can afford it
I just got a job offer to be a D2D sales person for an internet provider. Can anyone give me advice on how to entice people for that who may have another internet provider? Outside of being knowledgeable on competition’s benefits vs yours and so on.
Lol. This is terrible advice and 1 & 4 are the same thing...
Lol you have never knocked doors have you?
Tony Petelycky bruh. If a customer feels ignored they’re going to get mad. That’s the dumbest advice I’ve heard. Nobody would continue answering questions after being ignored
Jeyson Villalta you have literally never done door to door have you?
@@chao9812 Im the top selling door rep of my branch and I dont use any of these shady tactics. Im honest and as helpful as possible hence why I sell the most !! So yes Tony I literally have done door to door.
@@MrRicksym give the young buck some time. Hopefully eventually he’ll realize how to sell adequately.
This is horrible advice, equivalent to cavemen hunting tactics. I’m sure it works some time, but more than likely, you’re having to deal with irate customers.
There’s a better quality of life out there my young friends lol.
Bruuhhhh, I’m about to buy D2DU
I usually overcome them before they come up .
Sam you are trying to improve the industry, you're really making it worse pumping out stupid videos to mislead reps with training. I've always performed in the top 1% in D2D, built up a company, recruited and trained hundreds of reps, studied more than 40 sales books, and NOT ONCE has the principle of "acting intentionally confused" been a principle for overcoming objections. Downplaying, and brushing off yes there is some legitimacy to that, but at the end of the day salespeople are there to help serve people and meet their needs with their product or service - you're not there to make them feel like an idiot.
If someone shows up at my door then doesn't listen and acknowledge me then just keep talking, I just let my dogs eat them 😂
Lol they used all these on me for pest control to fog all the flies away.
And this is the EXACT REASON sales people get a bad name !! Awful advice
when i get Ignored i tell people to piss off. Big mistake.
** NO NOT REALLY SURE I WANA DO THAT **
Yeah i can understand that maybe you will maybe you wont but what were doing HERE IS. ( Thats Ignore without ignoring )
Lol is this serious, this is what I’d say. “I hear what your saying but let me say this”……
That's straight out of the Wolf of Wall street
It’s better than what he says and works. If I ain’t broken don’t fix it, maybe put a twist if anything.
Normal customer would think is this guy normal
Ignore? Horrible advice! Always be sympathetic
This is so cringy. Sociopathic Mormon sales bros
jeez i see a lot of arrogance!! not saying its bad just saying i dont know how tonpull it off
So…ignore. Ignore. Ignore…. But, if they really can’t afford it, I’ll give you further advice on how to get them…pathetic. Even if you make a ton…