When customers de-value your experience by saying It's an easy Fix. Asus GL504GW No Power Repair

Поділитися
Вставка
  • Опубліковано 26 лис 2024

КОМЕНТАРІ • 1,1 тис.

  • @rossmanngroup
    @rossmanngroup Рік тому +47

    I have 3 open soldering stations fully equipped with tools for anyone who wants to walk in and work on their own projects. When someone says _"it's easy, I would do this but I don't have the tools"_ I tell them today's their lucky day, 'cause I'm going to give them the tools to do it themselves! :D
    Nobody ever takes me up on it...

    • @nimamaster6128
      @nimamaster6128 Рік тому +2

      😂😂

    • @killerhakie
      @killerhakie 9 місяців тому +2

      Ofcourse no one will… imagine someone takes on the challenge but has to watch ur youtube videos to fix it lol

  • @Brett_S_420
    @Brett_S_420 3 роки тому +118

    "That was easy" Because you made it easy. By paying attention, learning, and going through all those other times that it WASN'T easy. By having the right tools and knowing when to use them. Respect, sir. 👍🏻

    • @mikemx55
      @mikemx55 3 роки тому +3

      And even with all that, sometimes it's down to a bit of luck. One can easily spend many hours diagnosing something to come to dead ends, even with experience. The customer doesn't understand that. That many times a 30 minute job could easily have taken several hours by just taking a wrong step, or starting diagnosing in a different way.

    • @UmVtCg
      @UmVtCg 3 роки тому +3

      Yeah, that's what he repeatedly said. Why are you stating the obvious.

    • @Brett_S_420
      @Brett_S_420 3 роки тому +1

      @@UmVtCg I typed it before he said it. Should I have gone back and deleted it? My bad. 🙄

    • @UmVtCg
      @UmVtCg 3 роки тому

      @@Brett_S_420 Why don't you completely watch a video before commenting on it.

  • @ctbully
    @ctbully 3 роки тому +428

    "If it was easy to fix you wouldnt bring it here" Spoken like the Lord himself......The whole Truth and nothing but the Truth. "Its easy for me, but not for you" You tell them Alex, Bravo !

    • @ZZZ-z9n3n
      @ZZZ-z9n3n 3 роки тому +6

      sometimes, it's easy to fix with the right tools but in any case ,when you don't have the tools, the easyiest fix is a nightmare without the right tools
      but tools and experience are valuable....and work hour is not free
      and so the3-6 month guarantee is not free,there are no frienship in bussiness and no favor done when it benefit only one side
      i stop open opened door ^^,it's just some common sense some customer try to make you forget sometimes

    • @anaclara-lx7uh
      @anaclara-lx7uh 3 роки тому +1

      Hello from Uruguay. People always try to evaluate our work.
      You can't say that a job is easy if you can't do it yourself. It happens in car mechanics, carpentry, all the jobs that involve a knowledge trade. This man Alex receives hundreds of devices a day for his knowledge and experience. It is unfair for a person to come and tell you that your job is easy. It would put me in a bad mood too. I always watch Alex's videos and respect for people is the foundation of his business. Always respecting the customer. I've seen him lose money because of his mistake. He is not a lord, he is simply a man who stands up for his work and his knowledge and experience.

    • @dazeldandy86
      @dazeldandy86 3 роки тому

      exactly.. lol

    • @TheToastedGoblin
      @TheToastedGoblin 3 роки тому +2

      this is true 99% of the time. But i can say ive called a place asking about an "easy fix" solely because i didnt have the tools on hand. Not because i couldn't fix it.

    • @faranocks
      @faranocks 3 роки тому

      @@TheToastedGoblin exactly. I didn't have a hot-air rework station for the longest time, so some really easy repairs were made quite difficult. Removing ICs with a lot of pins with a soldering iron is a fucking pain.

  • @MaBcMCLAN
    @MaBcMCLAN 3 роки тому +17

    The same goes for working on cars. Diagnosing the issue is typically where all the experience matters, i can teach someone how to loosen bolts, replace items, but teaching them to identify what is wrong is the challenge. I learn a lot about diagnosing electronics thanks to you so i appreciate seeing all of these videos. Hell, the "easy fixes" are easier to wrap my head around anyway.

  • @LatitudeSky
    @LatitudeSky 3 роки тому +174

    Experience is why I sent my repair to your shop. And I expect to pay for that experience. Sure I can find Joe down the street who says he can fix it for 20 bucks and some beer, but Joe says a lot of things and I don't need talk. I need results. There is a sign I made and put over my desk: If it looks easy, you're watching a professional work. If it looks difficult, it is, and you are watching a professional work.

    • @davidlguerr
      @davidlguerr 3 роки тому +13

      Sometimes people search for cheap job, and they get a crappy job. The cheap job does not know how to do it, ruins the device and the customer will need to pay once more to a professional. You pay cheap, pay twice.

    • @Inertia888
      @Inertia888 3 роки тому +11

      @@davidlguerr One of my favorite teachers says, “pay once, cry once”. [ Or buy cheap and cry forever. ]

    • @Koozomec
      @Koozomec 3 роки тому +3

      @@Arvidje the kind of issue you bring they does not worth the price of the repair usually.
      The work hours of an expert outcost most of devices unless it's very high end or precious.
      Your view may improve by looking at the larger picture.

    • @abab201
      @abab201 3 роки тому

      Sincere question, do you mind if I use your quote?

    • @scientist100
      @scientist100 2 роки тому

      I thought you were going to say that if it looks difficult, then you're watching a noob work but I guess we gotta imply that it is not a noob working lol

  • @yoitsmegabe
    @yoitsmegabe 3 роки тому +68

    Your work and experience are worth every penny. I've always loved fixing things so when my electronics recently failed I had to give it a try. Thanks to you and your videos I was able to replace the fpc connector on my switch and replace the HDMI port on my friend's PS4 slim. I totally get that smile at the end when the job is done. Seeing it power on after death is addictive.

  • @black56night
    @black56night 3 роки тому +12

    Alex, the next time one of your customers or perhaps UA-camr complains, remind them that those grey hairs you have, you actually earnt! You got them by working hard at this job. I earned mine too since the 90s, when people actually respected technical repair personnel. I think this will come again now that right to repair has gained momentum and we (slowly) move away from this "junk culture" where we prefer to throw things away because it's more convenient, at the same time making these big companies wealthier! Well demonstrated and even better, well said. 👍

  • @kevintanaka4351
    @kevintanaka4351 3 роки тому +3

    I hear you loud and clear. Just like with your doctor, mechanic, contractor. etc. Your paying for their knowledge and experience. Please respect what it took to accumulate all that knowledge!

  • @True_Muslim_Momin
    @True_Muslim_Momin 3 роки тому +36

    Absolutely agree on that. Same thing happens with me a lot. People come to me with broken websites, when I fix it quickly they ask me how much I charge for 20 minutes job. 🙄
    It took _me_ 20 minutes because I have years of experience. You are not paying for 20 minutes, you are paying for the fix regardless of how much time it took me to fix. 😒

    • @PrivilegeYT
      @PrivilegeYT 3 роки тому +5

      just take 2 days to fix it. then invoice them for 2 days

    • @M3T4LBUD
      @M3T4LBUD 3 роки тому +2

      @@PrivilegeYT This is what the customer really wants.

    • @erickindratara3307
      @erickindratara3307 3 роки тому +1

      @attiq haroon I work in a field that count the job by using mandays.
      the faster you work, the more job that given to you, and same salary as the stupidest person in the room. (with the same job level)

    • @ricomajestic
      @ricomajestic 3 роки тому

      Well don't charge by the hour then!

    • @True_Muslim_Momin
      @True_Muslim_Momin 3 роки тому

      @@ricomajestic you missed the whole point 🙄
      I don't charge by hour but clients expect to pay by hour when the issue gets fixed quickly. But choose to pay by the job if it takes long time.

  • @kevenskitchen3801
    @kevenskitchen3801 3 роки тому +7

    I very much appreciate how you speak when explaining your reasoning. It is neither spiteful nor arrogant. It is simply truthful and respectful. It reminds me, as a mobile mechanic, of when I explain to non-clients that I have no desire to work on their vehicle or that I won't bring down my hourly rate in any manner. I simply state that both parties at hand can't come to an agreement that appears fair on both sides. If both sides can't agree, services can't be expected to happen. No hard feelings and I wish them the best in their repairs with someone more in line with their expectations.

  • @JonathanvanRensburg2993
    @JonathanvanRensburg2993 3 роки тому +4

    24 years in the repair industry, like your videos. I wish I had done the same like you over the years. Keep up the good work !

  • @reallifeperson6891
    @reallifeperson6891 2 роки тому

    I am so glad I found you guys. i took my computer to some lazy bum who charged me 175 to diagnose the board not even fix it! When I got the board back they said there was a problem with the board they charged me 175 to tell me something I already knew but when I found you guys I started micro soldering and found the problem all in all you guys are the best repair channel on youtube keep on being great!!

  • @amancalledalex
    @amancalledalex 3 роки тому +4

    These repairs facinate me. I have no skill in this area but love your videos. I also really enjoy the happiness on your face when you locate the fault. It shows your passion and why you are so good at what you do.

    • @djhavar
      @djhavar 2 роки тому +1

      best comment :X

  • @Jiggs224u
    @Jiggs224u 2 роки тому

    Alex the little boss!!! You have the big boss doing big dissembly and assembly and you doing the fine items. You are one of a kind my brother, your family should be proud. I can tell they are too.

  • @silver60618
    @silver60618 3 роки тому +44

    I love when they say "Its an Easy Fix!", you open it up, liquid damage, blown components, failing hard drive, missing keys, hinges fall apart. LOL. Great Video Alex! The Job is Done!

  • @mulugetagetachew101
    @mulugetagetachew101 3 роки тому

    Started working on electronics when I was 12 years old but you have no idea how much I learn from you !!

  • @jseden
    @jseden 3 роки тому +5

    I can relate.. I do glasswork. Have for a while and one of my specialties is repairs. People bring me things all the time and rarely refrain from “it should be easy.. it’s a small piece/clean break/ect” sometimes it is, but usually fixing the thing properly involves much more than the person had ever imagined. My goal is to make it like it never happened and that takes a little more than just sticking it back together.
    On the other hand, I’m the expert in these situations and stupid comments are just to be expected.

  • @techlogic9472
    @techlogic9472 3 роки тому

    You are awesome technician and I don’t know why some people didn’t like your videos
    As I’m beginner micro solder engineer your videos helping me lots
    Many thanks

  • @fredericomacias5547
    @fredericomacias5547 3 роки тому +7

    Totally true! Thank you to bring the subject: "Oh, it's an easy fix...". People must realize that is an easy fix, for the ones who know what to do. For others, it's an impossible fix, or very very very hard. Keep going, man!

    • @erickindratara3307
      @erickindratara3307 3 роки тому

      just do not charge more than replacing the whole board.

  • @godwinawakossa2277
    @godwinawakossa2277 3 роки тому

    It's very funny how customers get to devalue work that they couldn't get done just to reduce the price... And as I always say Electronic is TRICKY.
    Experience is very important... For instance... Back in the day, I was changing MOSFETS with any other similar MOSFETS. Over time, I learned MOSFETS don't have the same properties, they can look the same but channels, voltages, amps, roles are different.
    EXPERIENCES is a GOLD KEY for success...
    Alex, I will never stop being grateful to you for the Tech I became by watching your channel.
    One Love from South Africa.

  • @EDOD_EseDelOtroDia
    @EDOD_EseDelOtroDia 3 роки тому +25

    I would also feel insulted if someone tells me "it's an easy fix" just after asking ME to do it because they couldn't do it themselves. But after looking at it from a different perspective, I think they might be thinking of it as a sort of "compliment" trying to say "I trust that YOU will be able to fix it easily". You know, precisely like acknowledging the value of YOUR experience.
    But yeah, when they say "it's an easy fix" they leave too much room for misunderstandings.

    • @Sorest2
      @Sorest2 3 роки тому +10

      True, but if customer follows that up with trying to justify a price decrease then it starts to get nonacceptable

    • @SpikeTheBear
      @SpikeTheBear 3 роки тому +1

      i actually didnt think about it that way, hopefully people clarify if they mean it as a compliment and get confronted for it

    • @mranthony1886
      @mranthony1886 3 роки тому

      Sometimes it comes from a place of insecurity -- and wishful thinking

    • @Tomas-ml9nv
      @Tomas-ml9nv 3 роки тому +1

      Sometimes I have better things to be doing that waiting for compoments to arrive in the post and tearing up the laptop and putting it together. So I pay some other guy to do it.

    • @OriginalMergatroid
      @OriginalMergatroid 3 роки тому

      That's not what it sounds like to me when someone says that.

  • @TYGAMatt
    @TYGAMatt 6 місяців тому

    In the repair game you pay for the knowledge of the person doing the job, not the job itself. I'm a mechanical engineer and also heavily involved in motorcycles for the last 45 years or so. If I rebuild a crankshaft or suspension or whatever, you're paying for the fact that I have the tools to do the job and that I know what I'm doing.
    If you don't like it then learn to do it yourself..... Enough said.
    Keep up the great work Alex. I'm just a hobbyist with electronics but have learned so much from your videos. Thank you Sir.

  • @seantivenan9593
    @seantivenan9593 3 роки тому +10

    I charge 45 per hour and when I inform my customers of that before starting a job occasionally one will gulp and give me puppy eyes, I always say the 5 is for doing the job and the 40 is one for every year of experience I've gained that means I have the knowledge to do the job right first time so you won't have to call me back again next week.

  • @courtlaw1
    @courtlaw1 3 роки тому +2

    I just discovered this channel and I love it. Amen on people saying something is easy then don't want to pay for your experience.

  • @CubaInsider
    @CubaInsider 3 роки тому +25

    People don't realize the overhead of a repair business, soldering stations, fume extractor, infared camera, voltage injector, all cost money, a business will need to recuperate these costs and any maintenance requirements for these tools. At the end of the day whether the tools allow for the repair to be done quicker and easier, the cost of the repair should be priced accordingly

    • @vidrepo3017
      @vidrepo3017 3 роки тому +1

      Tools are only part of it. Check out some of the prior repair attempts performed by other repair shops; skill is very important too.

  • @vampirofear
    @vampirofear 2 роки тому

    dude you are the man!!!! There is a saying in mexico, there was a very old computer failing, kind of an ENIAC and they hire a contractor to look at it, he step in front, looked at the computer, pulled his screwdriver and turned a screw three times, then the computer worked again, the man charged the company with 1000 dollars, and when the owner of the company came and said "why are you charging us with 1K dollars if it was only turning a screw 3 three times?" the main said, I "charged you 1 dollar for screwing and 999 dollars for knowing which one to turn" in real life is the same you charge for your experience. As you said is an easy fix for your, but because you know which screw to turn.

  • @davidlguerr
    @davidlguerr 3 роки тому +15

    I have exact the same experience, customers always says it is a simple or easy fix, in order to de-value your work, and get it done cheap.

  • @RipleySawzen
    @RipleySawzen 3 роки тому

    I've worked in various jobs where troubleshooting takes a much longer time, and the repair can take longer than finding out what's wrong. You've developed a method and toolset that make this repair easy. Do this repair without using any electricity at all. Now I'll call it hard.
    Sometimes knowledge makes things easy. Maybe a genius such as myself shouldn't be talking about difficulty. Most people are too stupid to repair this. They couldn't be taught how to unless you showed them a dozen times. I could repair this now watching one guy on UA-cam do it once.
    So good job easily doing what most people can't do. That's why you make the big bucks.

  • @SMAAAASHTV
    @SMAAAASHTV 3 роки тому +4

    Great point. I constantly have family members expecting me to work on their computers for next to nothing cause I can do the job in a minimal amount if time. People like mymatevince are a good example of how long it takes to diagnose a fault when you have little professional experience or knowledge. Though he has fixed many things and done some amazing repairs, he has stated that several things he's worked on have taken several hours, days and even weeks in some cases to pinpoint a fault and repair it. I think it should be thought of as "I, as a customer and not a repair technician, could try to repair this and spend several hours or days on it and may not fix it and might even completely destroy it in the process, so how much is it worth for me to have a professional deal with it and not take that risk". Personally, I can do some minor repairs and basic soldering, but I don't have the knowledge to diagnose most board or component level issues and would expect to pay a fee based on the difficulty I would have attempting such a repair.

  • @robmartin4593
    @robmartin4593 3 роки тому

    As a car mechanic I support your comment 100% A 4 cylinder volvo came in for unregulated movement of the engine. I know what to do. And 2 hours later the car engine was spinning like a poesikat. Valve pistons are a week point of volvo. And 2 of them were half broken. Knowledge that it is where it's all about.

  • @readmore7180
    @readmore7180 3 роки тому +47

    If things are that easy, people claiming things are easy should just fix things themselves.

    • @CiderPang27
      @CiderPang27 3 роки тому +2

      I get customers who watch UA-cam videos on how to change a mobile phone screen and try it themselves because it looks easy. Then they bring it in, in a plastic bag full of bits because they found out that they didn’t have a clue what they were doing and it wasn’t as easy as the UA-cam video made it look. Annoys me because all the screws are mixed up, they’ve mislaid battery covers etc. Total pain. They get charged more for the pleasure even if they’ve destroyed their phone in the process.

    • @AbdullaSulaimani
      @AbdullaSulaimani 3 роки тому

      I don't trust people when they talk; they talk nonsense a lot of the time.

    • @ahmedhamdan2009
      @ahmedhamdan2009 3 роки тому +1

      @@CiderPang27 I destroyed my 1080ti by trying to install a liquid cooler just by watching a UA-cam video because it looked so easy and only to get unwanted results. Thank goodness I got a warranty replacement. Never again I'll tamper with anything, I'll get a professional to do whatever I need to be done

    • @vidrepo3017
      @vidrepo3017 3 роки тому +1

      @@CiderPang27 The components look so much bigger in the videos!

    • @AlkaVirus
      @AlkaVirus 3 роки тому

      @@ahmedhamdan2009 but installing a liquid cooler IS easy lol what are you even comparing.

  • @hurstod533
    @hurstod533 3 роки тому

    Came to watch with nothing and left with a life lesson. Thank you 🙏🏽

  • @NewLifestyleMentor
    @NewLifestyleMentor 3 роки тому +11

    If the customer says that it’s an “easy fix”, why didn’t they do the repair themselves?! The customers need to keep their “self-diagnosis” to themselves & let us do our jobs more efficiently.

    • @Denise_in_progress
      @Denise_in_progress 3 роки тому +1

      That customer surely doesn't own a flir heat cam I think.

  • @richardbeckwith4545
    @richardbeckwith4545 3 роки тому

    Another important point to make is that you / your employer have invested a great deal of money in quality equipment, thermal imaging, microscope, scope etc etc don’t come cheap, for a start your 87V alone over here in the UK costs c. £450…. A customer should expect to pay not only for time and replacement component cost, but also experience and investment / company overheads.
    Thanks for sharing your experience Alex, not only have a learnt so much from you (much of which I can’t put in to practice as can’t justify the cost of the equipment just for my hobby), yours are some of the most enjoyable videos to watch on UA-cam!

  • @robertpage2023
    @robertpage2023 3 роки тому +13

    As in any established business there is overhead, experience, tools, utilities, the continual mopping of the floors, washing of windows. lunch, paying "Big Boss" to do all that grunt work.
    And then Mr. Alex does like to take his family on a nice occasional vacation.
    Many hidden cost factors to the business that did such an honest job fixing a computer or device.
    So, there.

    • @srenjensen3817
      @srenjensen3817 3 роки тому

      The expenses of the business owner is of no relevence. All that matters are: What will motivate the business owner to take the contract and what is the client willing to pay.

  • @thundeyt8284
    @thundeyt8284 3 роки тому

    Funny story here. I had a similar problem after applying liquid metal on a laptop. The laptop would work perfectly if the cable was plugged, but it wouldn't work on battery(battery was even detected in windows and verified that it's working in another laptop). Took me weeks of troubleshooting but i couldn't figure it out. A local service promised to help but they forgot about me, so.. in defeat i assembled the laptop back and as if by miracle, the battery worked, i almost cried out of happiness.
    So when someone says it's easy, knowledge is 99% of the job, tools can be borrowed. I would've paid good money for someone to fix it in under 2 minutes! Amazing content as always, love your channel!

  • @doorguru168888
    @doorguru168888 3 роки тому +36

    "I could fix it myself, but I'm too busy." I heard that one before too

    • @soltude5647
      @soltude5647 3 роки тому +1

      Then it’s not easy

    • @RexxReviews
      @RexxReviews 3 роки тому

      That's famous line you see from people trying to sell their POS cars on Craigslist and FB marketplace LOL .

    • @jofx4051
      @jofx4051 3 роки тому

      It's freaking excuse

    • @NossyDrelich
      @NossyDrelich 3 роки тому

      so chrge them for your time lol

  • @gandalf87264
    @gandalf87264 2 роки тому +2

    I always tell our "Easy Fix" customers. they aren't paying for the time I spent repairing their product but rather paying back all the hours of studding electronics. All the time I spent figuring out what commonly blows on new products and so on. You are right. They aren't paying that much for tour labor. They are paying for your experience, and quite rightly so too.

  • @sbeaber
    @sbeaber 3 роки тому +13

    You said he said "It is an easy fix for you" so that is complementing your skill.

  • @gesotech8762
    @gesotech8762 3 роки тому

    Hi Alex,
    I have been watching your channel for a while now. I myself is an electronics tech and I do tv repair on the side. Today's video reminded me of a customer I had a few years back. He bought in a Samsung plasma tv for repair due to no power standby light blinking and I said I will give you a call later that day once I diagnose the issue. I diagnosed the issue to be some shorted transistors on the x sustain board. I called customer and gave an estimate for the repair. Not an hour passed by he comes by and showing me UA-cam video of some guy replacing bulged capacitors on Samsung LCD tv. He told me this is what I should be doing. They think if it's Samsung it got to be capacitor issue. Lol

  • @abrahamvarsulkar3053
    @abrahamvarsulkar3053 3 роки тому +14

    Most technicians face the same problem. Oh its an easy fix for you, customers always say.
    Once a customer (doctor) told me, why are your charges so high...
    I replied, i can make a dead equipment alive, can you make a dead person alive.
    After this, he quietly paid my charges.

  • @Londinium09
    @Londinium09 Рік тому

    For as simple as that looked on camera, finding the issue really quick i understand the title of the video. The knowledge behind it, how to use every tool and interpreting the issue is something quite amazing. If you ask me, even if its about experience, i would not say that is something easy, just that you make it look easy.

  • @joseantonioteixeiraazevedo5166
    @joseantonioteixeiraazevedo5166 3 роки тому +6

    Um profissional experiente faz qualquer trabalho parecer fácil! O problema é adquirir tal experiência! Parabéns pelo profissionalismo!

  • @roywilliams4817
    @roywilliams4817 2 роки тому

    Am from Jamaica 🇯🇲, learning alot from your channel even though am just watching no practical as yet, really appreciate it, as a motivation speaker said practice makes better.

  • @BoomerElite4u
    @BoomerElite4u 3 роки тому +5

    When I was a tree-climber, tree-workers who had been in the business for years would frequently tell me a climbing job was super easy, yet they themselves would never do it. It's like c'mon man.

  • @enesfazlic6017
    @enesfazlic6017 2 роки тому

    Exactlyy. You worked hard for
    Years to learn how to diagnose and fault find faster and faster. And now you can charge customers for services from that knowledge and experience. Its because of the knowledge gained over the years that you can find and diagnose a fault faster than someone else or another shop.

  • @ms767210
    @ms767210 3 роки тому +8

    You left the other important thing out in the customer says "easy fix" scenario. The tools aquired at great expense to make repairs "easy" and all the other expenses so you have a place they can bring it to.

  • @knoxmwape6895
    @knoxmwape6895 3 роки тому

    Indeed it's a great lesson to those who think repairing something in a short possible time means it's an easy fix ..I for one once had a customer whom I fixed his dead laptop in less than 10min I charged him a fee which he wanted to dispute but I told him man you came to me with a problem I fixed it, how I did it and how many minutes I spent working on your computer doesn't matter all that matters is that you machine is fully functional...it is with great pleasure to say thank you Alex for the video and more lessons to such people to respect the skills of other people..

  • @silent-ghost
    @silent-ghost 3 роки тому +3

    Hi Alex, thank you for sharing your knowledge so openly with all of us and making things look trivial with your amazing skills!! Haha! I won't even bother to comment on the "this is an easy job for you" customer. We love and apreciate you!

    • @cdodge
      @cdodge 3 роки тому

      Have you learned to fix anything from these videos? These aren't teaching videos thwyre bragging videos.

    • @silent-ghost
      @silent-ghost 3 роки тому

      @@cdodge I have learned a great deal from these videos, and not only related to fixing electronics. Are you "bragging" with anything?

    • @cdodge
      @cdodge 3 роки тому

      @@silent-ghost what?

  • @ogi22
    @ogi22 3 роки тому +1

    I work as a service tech for over 15 years and I couldn't say it better. I love a quote from movie "The mechanic":
    "Good judgement comes from experience and a lot of that comes from bad judgement"
    We learn over time how to be better and more efficient in our trade. And that's what should be appreciated.

  • @skd
    @skd 3 роки тому +23

    I get the same customers on my picture restoration gig. "You want $200 for 1 hour?" No, I want $200 for 10 years of experience to do it in one hour.

    • @nomayor1
      @nomayor1 3 роки тому +7

      Technician turns up. Opens a panel and one thousand screws are seen. The technician makes a small adjustment to one screw and the machine works again. "1,000 dollars". he says. "Well, hang on a moment, can you break down that bill into items?". "Sure. Tuning the screw, one dollar. Knowing which screw to tune, 999 dollars.".

    • @nomayor1
      @nomayor1 3 роки тому +3

      @@alastorclark3492 Precisely.

    • @kriptonis
      @kriptonis 3 роки тому +1

      but that's false. You DO want $200 for 1 hour. You ask what people are willing to pay, that's the end of the story.
      We all know that if you could charge more, you would, and if clients stop paying $200 you will drop the price.
      That's why it's called free market.

    • @skd
      @skd 3 роки тому +1

      @@kriptonis I have fixed prices, I never drop my price for anyone. It's not my only source of income, so I just send them away if they think the price is too high.

    • @domjohnson2579
      @domjohnson2579 3 роки тому

      Ha exactly.

  • @latataie
    @latataie 2 роки тому

    I respect you Alex for everything you do.
    You didn't add - I think out of courtesy and respect for the customers, that there are tons of money put in by you / also NorthridgeFix, in the specialized equipment with which you worked on this laptop.
    And your experience and your knowleadge are priceless, cannot be measured in money.
    All the best and I'm glad you exist - even if I'm writing this from another continent. I Love people like you! ♥

  • @thetruthofthegospel.5292
    @thetruthofthegospel.5292 3 роки тому +9

    CUSTOMER: "Sir this job is an easy fix".
    EXPERIENCE PERSON: "Then why are you here.?"

    • @zooski1516
      @zooski1516 3 роки тому

      Some people are actually busy.

  • @pacov.a8782
    @pacov.a8782 2 роки тому

    Here in Spain we always tell the story about that person who's car stops suddenly in the middle of the highway and calls a mechanic. When he arrives, he tells the car's owner to pull the key while he's looking at the motor. It was making only a cracking noise, nothing else. Then he pulls out a long screwdriver and fits it in a narrow space tightening a lose screw. Then he says to pull the key again, and magic, the car's motor runs back smooth. The car's owner asks then how much he owned him and the mechanic says 200€. The owner surprised asked if that was not too much for tightening a single screw, at what the mechanic answered: "tightening the screw is FREE, knowing which screw to tighten is 200€" .
    By the way, fantastic videos. Thank a lot for sharing.

  • @nyftn
    @nyftn 3 роки тому +3

    in the end the customer was right lol and when someone says must be an easy fix for you it might be possible they are trying to value your experience instead of de-value while also saying, only fix the main problem .

  • @roseannquirante9475
    @roseannquirante9475 Рік тому

    You're videos are great! The way you explain everything are superb. Clear and concise. Continue to share your knowledge and experience. It's really inspiring.

  • @andycraig7734
    @andycraig7734 3 роки тому +9

    "It's probably just a fuse". How many times have we all heard that one? Do people realize how rude they are being when they say these things?

    • @engrey
      @engrey 3 роки тому

      "If its *just* a fuse. Then why are you wasting my time?" - I've literally said that.

    • @QuantumRads
      @QuantumRads 3 роки тому +2

      How is it being rude saying that? People's ignorance is there only downfall, just correct them instead once it has been diagnosed...

    • @johnkelly1083
      @johnkelly1083 2 роки тому

      I think you're overthinking this. 90% of the time people aren't intending to be rude or disrespectful. I think they're just trying to be helpful and obviously lack the skill and expertise to fully understand what's involved with the repair hence they're paying for a service...

  • @FunDumb
    @FunDumb 3 роки тому +2

    I love when you take the client from he'll approach to videos. Some people are nutjobs in their expectations. But there's never enough time or money in life to make it worth the while to explain it to them.
    I try to cherish the moment of the select few who truly appreciate your efforts and mental fortitude.

  • @min32215
    @min32215 3 роки тому +7

    What about using a foot pedal to start/stop voltage injection and quickly soldering a wire or using a clip if possible instead of the injection probe ?
    So you would have good and steady connections without putting too much stress onto the components and you still have 2 hands left top hold the thermal camera and pinpoint onto the heatspot 😀

    • @joawesome2319
      @joawesome2319 3 роки тому +4

      That’s just wasting more time. The goal is to repair devices as quickly as possible. The foot pedal thing is not needed because the injector stays on of switched on. Also it may get in the way sometimes

    • @anaclara-lx7uh
      @anaclara-lx7uh 3 роки тому +1

      That would take more time, you should solder wires to the board first then de- solder it .a lot of time wasted.

  • @transient0126
    @transient0126 3 роки тому +1

    I agree mate...you can see by your experience how quickly and elegantly you figured out the source of the fault. I do the same kind of repairs and completely appreciate this video. Nice repair...I'm sure you enjoyed that one :)

  • @joseensenat8296
    @joseensenat8296 3 роки тому +2

    Para encontrar rapidamente el fallo es necesario primero mucha experiencia , las herramientas adecuadas y los recambios adecuados a posteriori , y eso tiene un precio por supuesto..

  • @RaulCojocariu
    @RaulCojocariu 2 роки тому

    You hit the nail on the head, that's how it is in everything and customers for get about that they are paying for experience knowledge and quality of work not just the initial physical labour involved in the job that like u said it take years to get to point where you can make money efficiently! keep on the good work!

  • @JMDangler
    @JMDangler 3 роки тому +7

    Im pretty sure all the Hiroshima bombs we see that get sent in someone said “it’s an easy fix” before working on it.

  • @allak1n
    @allak1n 3 роки тому

    I must admit watching this video it looks like an easy fix. Because you are an expert, know exactly what to do and when to do it. Give me that problem and the tools to fix it, even with a 1 million dollar reward to fix it (not replace it the whole thing) I couldn't fix it in a week. The most amazing part is you walk through the entire process in the video, sharing that valuable experience for free. You are a generous man indeed, I hate to think anyone would devalue your experience.

  • @superjarri
    @superjarri 3 роки тому +4

    The truth is many times the labor costs of a experienced tech are much higher than throwing the laptop into the trash can and ordering a second hand one on ebay. That's the reason why people think repairing is expensive.

    • @ElAndresRodriguez
      @ElAndresRodriguez 3 роки тому

      This is simply not true. Unless you only buy budget devices or 5 year old devices constantly repair will almost always be cheaper than replacing

  • @vasilioszogas9555
    @vasilioszogas9555 3 роки тому

    never discount yourself or your experience.most people think its easy,but dont realize the cost of equipment ,staff and rent ...keep doing the great work!

  • @PaulaXism
    @PaulaXism 3 роки тому +10

    I get these people all the time.. my stock reply is "If it's so easy why don't you do it yourself".. hahaha

    • @curbdawg3818
      @curbdawg3818 3 роки тому

      @@LeoL123 Sometimes it is worth explaining why the fix looks easy. Sometimes you are better off without that customer.

  • @d1rt7d4t4
    @d1rt7d4t4 3 роки тому

    Thanks for the wise words! I get customers all the time de-valuing my experience because I make it seem easy and you just inspired me to a new perspective!

  • @Toid
    @Toid 2 роки тому

    It's the same thing a mechanic does. I had a friend who was really good at his job and the job was always charged by the hours that it should take to complete it. If he completed it in one hour even if it was a 3-hour job, he got paid for 3 hours. Those other two hours came from his experience of doing it so often. You're absolutely correct.

  • @fvillago65
    @fvillago65 Рік тому

    I always say that I get paid for what I know and not for what I do. Keep doing what you do and thanks for these awesome videos.

  • @TomsTechRepair
    @TomsTechRepair 3 роки тому

    When they say its easy I tell them to do it themselves. If they want it doing correctly then let a professional do it. If they think it's easy let them brake it and bring back to you at a higher cost.
    If you want a job doing correctly ask a busy professional, if you want a cheap job ask a board professional.
    Knowledge is they key, people don't want to pay for your Knowledge or time.
    Another brilliant video

  • @funkadelicanation9386
    @funkadelicanation9386 3 роки тому

    If a customer says it's and easy fix, then tell him that you will let him use all of your equipment and that he can come to the shop and do it himself, free of charge. Watch his response and laugh.
    Alex, thanks for sharing all of your knowledge and putting the time to educate us technicians and show us the honest ways of the repair business.

  • @MrRituj
    @MrRituj 3 роки тому

    I have the same Laptop. Also had the previous model to this. Both laptops ended up with some motherboard issue. You are right at the start of the video naming Asus and msi as major defaulters. I wish we had someone like you in India. Motherboard level repair is important.

  • @ThriftyToolShed
    @ThriftyToolShed 2 роки тому

    So true, you make it look easy. I have a channel as a hobby and have worked in Industrial Electrical Reliability over 25 years and yes finding the fault is always the hard part. Some may find it easier than others, but the issue once found is usually never the hard part. Can't get a easier fix than a loose connection or wire at a terminal and sometimes finding that issue takes hours even though it's a 10 second fix!

  • @anaclara-lx7uh
    @anaclara-lx7uh 3 роки тому

    Hello from Uruguay. People always try to evaluate our work.
    You can't say that a job is easy if you can't do it yourself. It happens in car mechanics, carpentry, all the jobs that involve a knowledge trade. This man Alex receives hundreds of devices a day for his knowledge and experience. It is unfair for a person to come and tell you that your job is easy. It would put me in a bad mood too. I always watch Alex's videos and respect for people is the foundation of his business. Always respecting the customer. I've seen him lose money because of his mistake. He is not a lord, he is simply a man who stands up for his work and his knowledge and experience.

  • @marklowe7431
    @marklowe7431 3 роки тому

    You found the fault quick because your method is good. It's not luck. When you know what you're doing and invest in the right tools you deserve the reward.

  • @m-jtech212
    @m-jtech212 3 роки тому

    It was an easy fix for u because of the experience. but for me lack of exact tools, lack of proper knowledge it would took atleast 1 day or more to fix that problem. big salute for u sir alex thanks for the solid content ♥

  • @frodobaggins7252
    @frodobaggins7252 Рік тому

    If you have the knowledge, the injection tool and the thermal camera it makes it easier. But how much do the education and tools cost. Far more then the cost of the repair, that's for sure. I don't do repairs but your videos are pure entertainment to me. I love watching these videos.

  • @nauticalpirate
    @nauticalpirate 3 роки тому

    You're like a surgeon. You're hands skill is so good

  • @schorpiomiselmumlek2775
    @schorpiomiselmumlek2775 2 роки тому

    💪🏻💪🏻💪🏻💪🏻💪🏻 yust hard 💪🏻💪🏻💪🏻💪🏻💪🏻
    Some people dont understand this job!
    You are 💪🏻💪🏻 BEST 💪🏻💪🏻stay possitive 💪🏻💪🏻

  • @cshighlights1464
    @cshighlights1464 3 роки тому

    Its always a pleasure to watch a professional.

  • @LM-bc7pf
    @LM-bc7pf 3 роки тому

    Very true! Some people just don't understand that it takes time and effort to gain experience and that makes things easy later on. I hate it when people say "it should be an easy problem for you". They don't know the effort you put in to make it easy.

  • @scandiaone
    @scandiaone 3 роки тому

    you make it look easy..... you are very skilled and knowledgeable at your trade.

  • @NeoKailthas
    @NeoKailthas 3 роки тому

    I don't do repairs anymore but you are 100% correct. everything is easy for someone who has experience and knowledge.

  • @RajA-tx5zr
    @RajA-tx5zr 2 роки тому

    You are right bro, customer's think we can solve problems in minutes, many say it's just dust.. blow some air it will b alright, I really think should i laugh or cry... But dude as u say perfection comes with experience and a lot lot practice, and hard work..... seen easy.

  • @pubgblackstormph
    @pubgblackstormph 3 роки тому

    I wish i can work with this kind of man, full of knowledge, i prayed to have this apportunity

  • @zGunBLADEz
    @zGunBLADEz 3 роки тому +1

    knowledge and knowing where to look at requires experience. Experience and be able to fix it quick doesnt mean is easy..
    if you cant do it then is not easy.
    well done my guy well done

  • @jeramychunn9108
    @jeramychunn9108 2 роки тому

    Thank you for explaining this, most people just don't understand that they're paying for experience.

  • @lucymc0191
    @lucymc0191 3 роки тому

    hi alex ..great job as always ... i think really deep down negative comments from customers is jealousy because they cannot do it themselves like a proffessional like yourself ..years of sacrifice and heartache create experience your family as you know already know are proud of you and what you have acheived ..goes for big boss too.....

  • @docfoot316
    @docfoot316 3 роки тому

    Quite right there its only easy with the person that has experience in knowing what to do and where to look .Thats why i leave it to the experts like you .

  • @Teacher5000
    @Teacher5000 3 роки тому

    Finally someone who speaks the truth. Experience doesn't come easy. But with Experience some things become easy. 😊

  • @mikengo9306
    @mikengo9306 2 роки тому

    This is not an easy fix. Everyone can only be entertained with the video but the background studies are forgotten. The electronic foundations, experience, skills, tools, failures (which you did not mention), etc. I personally gone through these skills repairing CRT board (not smd type) and it's already bleeding difficult, let alone these micro complications. That cap is as small as a pimple, hardly can find if it bounce off from the tweezer. I can only say one thing, Alex. Thank you for saving the planet. Waste no further. Sustainability what you're preserving. Thank you again for the great video!

  • @totaibi5629
    @totaibi5629 3 роки тому

    To be honest not all people are smart and able to work in this type of maintenance. I beleive its not difficult and i really want to learn it but im all into hacking and cybersecurity stuff. This guy is a real pro if you want to learn, and i really beleive you can get the experience and be able to fix 70% of problems in a couple of years you just need good equipment and the ability to be smart in pointing the problem.

  • @jujjuj7676
    @jujjuj7676 3 роки тому

    Just figured out why i like watching this... you look like a smart version of Jon Stewart...keep up the good work..

  • @maxop_91
    @maxop_91 3 роки тому

    Again nice explanation and repair job... they should apreciate the job you have done for them and pay it without a word... keep doing amazing work...

  • @hvacshinobi8047
    @hvacshinobi8047 3 роки тому

    Also you have the right tools to do the job fast and effectively. Great vid.

  • @shane_w_1326
    @shane_w_1326 3 роки тому

    The grin EVERY time you finish a job is just absolutly mesmerizing. Please keep up the good work and the videis comming. "Awsome!"

  • @n.gineer8102
    @n.gineer8102 3 роки тому

    I wouldn’t get so excited about customers saying this. I can’t afford to own equipment like yours so I may have a good idea of how it’s broken but can’t invest in equipment and training for a one time use. How many videos are power failures caused by some capacitor shorting! If I think it’s going to be an easy fix it’s because I think you do have the experience and also the right equipment to do it right. In a way It’s kind of a compliment to your skill.

  • @MJPilote
    @MJPilote 3 роки тому

    I repair some of my own stuff, and sometimes it's easier and sometimes it's out of my skill level. If I need to take it to a pro then it's not easy, it still might only take him minutes but I pay for the experience, knowledge, tools and schematics.
    I might figure it out by myself but wasting time when I could be making money instead. Time is money, either way you pay for knowledge.
    Thank you for the awesome videos, and for sharing your experiences.

  • @jahibol117
    @jahibol117 2 роки тому

    Eres una gran persona al compartir este tipo de cosas para principiantes como yo... No poseo herramientas profesionales de trabajo, pero justamente tenía el mismo problema que presentas actualmente, me enfoqué en realizar cambios de integrados en la misma zona que has trabajado tu y afortunadamente he recuperado mi laptop, que dios te bendiga gran compañero por compartir estos maravillosos estados de conocimiento gracias...