The Right Way to Ask For Help as a NEW Mechanic

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  • Опубліковано 5 жов 2024
  • Today we look at asking for help and asking questions as a new mechanic. This may seem like a SIMPLE topic, but its one that many new mechanics struggle with. How can you ask for help in a way that you will actually get it? This is my advice and strategy for getting that help that all new mechanics really need.
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КОМЕНТАРІ • 306

  • @HumbleMechanic
    @HumbleMechanic  4 роки тому +30

    What other things do you see new techs struggle with?

    • @nismo2070
      @nismo2070 4 роки тому +13

      I've been doing this for a while and I have encountered older techs that did not want to help out the young techs under any circumstance. They seemed to feel threatened or insecure about their knowledge. I may be flat rate, but I have no issue taking ten minutes to help point a young tech in the right direction. GREAT VIDEO!!

    • @kieronhoughton4261
      @kieronhoughton4261 4 роки тому +8

      Teaching the new ones that slow is smooth & eventually smooth becomes fast.. even if the manager is being a difficult. Amount of times I’ve seen an apprentice screw up because they rushed

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +1

      Thank you for doing that!!!!

    • @tanicwhisper0647
      @tanicwhisper0647 4 роки тому +3

      communicating with sales.

    • @Peter_Riis_DK
      @Peter_Riis_DK 4 роки тому

      @@HumbleMechanic
      What's going on, onlybody?

  • @Dbbs3bg
    @Dbbs3bg 4 роки тому +56

    This is a video that every apprentice at a workshop should see.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +8

      Thank you! That’s my goal for the whole series.

    • @MechanicMindset
      @MechanicMindset 4 роки тому +1

      HumbleMechanic No such thing as a stupid question; in fact the ‘stupid’ questions raise the biggest discussions. Why would someone ask ‘that’ question in the first place...? A lot of onus on the answerer of any questions; do you just hand over the answer or help the leaner work it out. We’ve all been there. Great topic 👍

  • @NathanCelica
    @NathanCelica 4 роки тому +34

    your timing is spot on! starting tomorrow as a mechanic at a dealership :-)

  • @Gizmetti
    @Gizmetti 4 роки тому +7

    Great video. I'm 32 and decided to start learning about cars. I've always wanted to fix them but had a bad experience in my teens with a mechanic shop basically treating me like a lesser human for wanting to learn so I never bothered to pursue it. Until the quarantine hit and I bought myself a used a car with the intention of seeing if I could fix everything wrong with it. I've spent hundreds of hours watching videos like these on your channel and others and reading service manuals. Within 3 months of learning how to "wrench", I've change my own oil, installed a long hose air intake, installed a tesla style radio, replaced all the interior bulbs with LEDs, installed a rearview camera, replaced my air cabin filter, replaced the plastic under shroud with a sturdy aluminum one and I'm going to change my LSD and transfer case fluid this weekend with a new exhaust coming soon. With all of that I began noticing I was becoming more aware of problems. I heard a small grind on my wheels and checked it. Noticed my pads were slightly touching my rear rotor. That's something I would not have even noticed before. It's never too late to learn and content creators like this make it possible. Cheers!

  • @bryannunez4181
    @bryannunez4181 4 роки тому +10

    9:04 - 9:22 the most accurate thing that I have heard on the insutry.

  • @miketeeveedub5779
    @miketeeveedub5779 4 роки тому +30

    I found most techs are willing to help each other out, even in a flat rate shop. The idea is everyone needs to helps each other sometimes as a favor, but mostly for the benefit of the customer. If there are techs unwilling to participate in that co-operative culture, then they are a hindrance more then a help. There are limits of course - no one wants to handhold a newbie-tech. But in the end it should balance out.
    There's nothing more soul-draining then to work in a shop where everyone is compartmentalized and will not step out of their zone to help a co-worker. I'm speaking from experience. Throw out some resumes of you find yourselves in that environment - it's not worth working there.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +6

      My dealer was so awesome when it came to this. Unless you worked REALLY Hard to be excluded. But you had to work REALLY REALLY HARD! LOL

    • @NeverMetTheGuy
      @NeverMetTheGuy 4 роки тому +1

      Nice avatar.

    • @ALovelyBunchOfDragonballz
      @ALovelyBunchOfDragonballz 4 роки тому +3

      I lend tools to people often. They are the same people I call over to shake a tire :)
      But I also tell them to make a list. If you've borrowed that tool from me three times this week, you need to get your own. It's what i did when i first started.

    • @turboflush
      @turboflush 4 роки тому +1

      Depends on the shop. Some are competitive and may feel competition.
      Usually the rookies end up doing a lot of grunt work for the seniors. Like going to grab a a vehicle or pushing vehicles in to bays.
      So yes it does balance out

    • @iamasmurf1122
      @iamasmurf1122 4 роки тому +2

      You live in a alternative universe mechanics are all self absorbed

  • @royson345
    @royson345 4 роки тому +7

    Not a single wrench was turned in this video but still so much valuable information! Great advice!

  • @NeverMetTheGuy
    @NeverMetTheGuy 4 роки тому +5

    When I needed help, I referred to a LOT of your videos.
    After rebuilding and simpleton cleaning the dash, I took it to the welder and because it was an 'older' car, they didn't mask ANYTHING, and now I'm stuck pulling the dash again.

  • @pitterchi
    @pitterchi 4 роки тому +14

    Great Video! This advise works for so many other industries... Probably all of them.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +2

      Very much so. Also thank you!

    • @rickfarber4243
      @rickfarber4243 4 роки тому +1

      This is very true. I work in an office, and I welcome questions from junior staff, except when it's a lazy question. It also applies when my adult daughter asks me about a letter she got from the insurance company. My first question back is, "did you read the letter?"

  • @IVIarksmanx
    @IVIarksmanx 2 роки тому

    Thank God for your channel. Ran across it. Said screw it it won't help I've been online til 4am for a month. I checked it again and clicked. Dude. You really get it. The real questions.

  • @twdk01
    @twdk01 4 роки тому +1

    This video sums up pretty much what I tell my new team members when they join, so I just added it to our training plan... I work in the software industry and this is sooooo applicable.

  • @MrMycarrr
    @MrMycarrr 4 роки тому

    Hey Charles! You may remember me but may not. I'm a friend of Noah's (Leith VW) and I've met you once or twice. I'm also a fellow UTI grad! I recently got accepted into the PTAP program, and acknowledging things like this makes everyone a better tech. I've been working on cars for a couple of years now but I'm worried about being in a dealership environment, I've only ever worked independent. Hoping to get back to NC after I'm done. This helps a lot!! Lots of respect for you. Thank you 😁

  • @jamdc2000
    @jamdc2000 4 роки тому +2

    this is more of a life lesson than a specific "ask for help to a mechanic" kind of advice, thx Charles, very appreciated

  • @pigpig19d
    @pigpig19d 7 місяців тому

    Everybody needs to watch this video. Too many people ask for help without thinking for themselves

  • @ronalddean4834
    @ronalddean4834 4 роки тому +1

    This is a video that everyone needs to see and hear. Senior techs and newbies we gotta look out for each other. I'm retired now I wish I had this when I started. Thanks brother

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +1

      100%! ( and thank you) If we as older techs want the next generation to be good, it falls on us to help make that happen

  • @silentvalue
    @silentvalue 4 роки тому

    These tips are ideal soft skills for not just technicians, but for employees who are new anywhere. Many of my employees probably hesitate to ask me questions regarding stuff thinking I'm going to be annoyed, and give them an answer they probably already expect. I'm more than willing to pause what I'm doing to help if I can tell they are at least putting in the effort. Those who are experienced aren't that way because they know how to do something; it is because they have done that same thing 5 different ways and through trial and error know the most efficient method regardless of what a manual or book may suggest.
    If I give an answer or preference to a question, I usually respond with.....this is what I'd do, and this is why.... etc

  • @gregblau8082
    @gregblau8082 4 роки тому

    Exactly the way to go about it. Any good tech will ask if you checked for tsbs and want to know that you did your due diligence. And it’s funny that the guy always helps everyone at my shop is Steve. I’d also advise to ask some of the mid level techs easier questions so the top guys don’t get sick of helping you.

  • @richiepecor130
    @richiepecor130 4 роки тому

    I started as an entry level tech in a dealership this week. Upgraded all my tools to snap on. Worked in many garages but never with the intention of building a caree or supply my tools. I was still nervous going in. Video was on point thanks for the help man.

  • @jameshaulenbeek5931
    @jameshaulenbeek5931 4 роки тому +4

    Great episode!
    The most common thing I've run into in my profession (which is similar) is trying to teach people how to do something, how to test a system when they have a fault, and they don't try to learn or pay attention.
    That mentality bothers me more than all others. Many times I've been up to my eyeballs in wiring or testing something else, only to get pulled off to check something that everyone else has decided they don't want to learn, because I know how to do it.
    I certainly don't expect everyone to get some of the more intense troubleshooting on complex systems, especially when they rarely deal with them to the extent myself and couple others have, but flat out refusing to learn because "someone else can do it" is probably my biggest pet peeve. At times, I've even outright refused until my boss told me to take care of it.
    It can be very frustrating to deal with any of those mentalities, and more often than not I see the "not asking for help" from more seasoned techs who don't want to come off as incompetent.
    Thank you for talking about this. Hopefully both aspiring and seasoned techs alike will watch this and learn from it.

    • @iamasmurf1122
      @iamasmurf1122 4 роки тому

      You can not teach STUPID so just give up on trying

  • @4X1000
    @4X1000 4 роки тому +1

    As soon as school starts I will show your video to my students! Great video that is truly in line with my personal thoughts! Thank you! :-)

  • @agenericaccount3935
    @agenericaccount3935 4 роки тому

    I have always found good luck with coming to the table armed with a good recap of the issue, and the steps I have taken in accordance with available test plans/docs. I don't like asking until serious diagnostic ambiguities crop up that only experience (IE my lead's experience) can fill the gaps on. "God helps those who help themselves"
    Now will watch the video and see what the master has to say.

  • @lekonarodrick6821
    @lekonarodrick6821 4 роки тому +4

    Some are just too self confidence.
    But my boss here in Cameroon told me that there is no big technician cos you must ask for help and I've seen it as true cos despite his experiences he still ask for help and things are going well with that humility of his

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +1

      At many points in our career we will need help. There is no tech that knows it all. Some think they do. Haha

    • @panzerveps
      @panzerveps 4 роки тому

      Even the master techs at my job ask for help once in a while.

  • @brihal6498
    @brihal6498 4 роки тому

    Solid advice. Not a tech, but my brother was. I know that everyone always asks him their car questions. I HATE asking him a car question, but I know if I do, I will come prepared with everything that I've already done to remedy the problem.
    Great video, forwarding it to a friend of mine that's a lead at a Honda dealer. Keep 'em coming brother!

  • @theadventuresofjavier8698
    @theadventuresofjavier8698 4 роки тому

    Fortunately for me I had instructors who cared and didn’t make me feel stupid for asking questions. Same goes for my first real job as a tech. The senior techs wanted to teach me the trade. you , scanner danner and new level auto (plus alot more)polished off a great career.

  • @michaelmiller7122
    @michaelmiller7122 2 роки тому

    Thanks for the video man ! I’m really nervous about starting my new job at a transmission shop tomorrow . I’ve worked in a body shop since I was 16(now) 22 and just graduated from an automotive program at my local college. The only transmissions I’ve dealt with is my own, which I’ve taken in and out 3-4 times and 1 swap at school . I did rebuild my transmission while attending school and I did a good job, but I’m starting at this place doing R&R. I’ve never done a transaxle before and that’s what’s making me nervous. After watching this video I have more confidence that my shop manager will help me learn how to do the swaps faster and build my skill level a bit more.

  • @jalins6
    @jalins6 4 роки тому

    I totally agree. I’ve been doing this for over 28 years now and I mentor junior technicians a lot. I still ask for second opinions all the time and I just outright ask for help from time to time, maybe not as much, but I still do. As a matter of fact I’ll even ask a “junior” technician if I think they know the answer, never too proud.

  • @patrickzambori473
    @patrickzambori473 4 роки тому

    pay structure has a huge impact on people's attitudes. I have never and will never work for a straight flat rate shop. I could make a ton of money, but I would hate it. My first shop as entry level I worked for hourly wage. Great support and teamwork. The boss encouraged it. Second shop was also hourly, but they did track efficiency and productivity, and the shop as a whole got bonuses if we met overall shop goals. It worked. Every customer left with a postcard they could give feedback anonymously if they chose, and they went directly to the owner. Good reviews earned us cash bonuses. Each of us specialized in different areas, and we knew who best to go to depending on what the challenge was. Again, great crew, teamwork, great parts department... we weren't the most profitable but customer service was top priority, and the owner had the mindset that excellent customer service sells new vehicles. Then the economy tanked and the whole thing fell apart.

  • @franklane6557
    @franklane6557 4 роки тому

    Its a good thing to pass on what you have learned and how someone approaches you with their problem definitely reflects the response they get from you.Also everyday that you can learn something new is a good day for you.On errors made,I was told many moons ago “if someone tells you they never made a mistake well then they never made anything.Thanks for all your time in recording,editing and uploading the videos.

  • @PorscheTech
    @PorscheTech 4 роки тому

    Every apprentice should watch this. Good video man.

  • @dicknodnfs
    @dicknodnfs 4 роки тому +2

    I remember when I started in my coatings career, I was told to ask questions about whatever the issue. And the way I have trained new people in our industry is on their very first day I always start with this.You can ask me anything, big or little, ask me anything. Becoming a mentor to a newbie, or many in my case, you want to help them solve problems on their own and over time they will ask fewer questions because they will learn how to weigh what is expected and grow to to be the best professional they can be, and nurture a budding career. And when a customer says you solved a problem for them, it's not just fulfilling, it's proof you have listened, learned and applied proven techniques for self improvement.

  • @Nefariousrouge
    @Nefariousrouge 4 роки тому

    Excellent video. I am always willing to help people that show they put in an effort before hand.

  • @mattbickford2640
    @mattbickford2640 4 роки тому

    i will admit that as a semi-new tech, ill talk to some of the big guys in the shop that have been there awhile and say "yeah, i got this P0306 and i cant figure this out, i swapped coils, plugs, injectors, my relative compression test sounded good, do you have any ideas what might be going on with this thing?" (30 seconds later i realize something) "ill check that but first i gotta check something, totally didnt think of the classic shorted injector driver", thanks you old farts and WAY more knoledgable people out there! you guys save my butt as annoying as i think i am sometimes, lol

  • @crushycrawfishy1765
    @crushycrawfishy1765 4 роки тому

    Love the video series, just found out I'll be working in a mechanics shop this Monday (at the tender age of 33 no less) and I raced to youtube to see what kind of info there is. Already subscribed and watch hours of your content.
    I found a lot of your advice works applies to home appliance repair as well. I've helped train some new guys on repairs and one of the things that bugs me is when they just sort of nod along. I know they're listening and they do want to learn and are even paying attention, but they're not really engaged in learning. It's going in one ear and out the other. I like it when questions are asked as they're being taught something. Myself included, I always ask questions in addition t me first one I had from time to time. I got more out of it that way and retained a lot more information when I was engaged and asking more follow up questions.

  • @DavetheMonster
    @DavetheMonster 4 роки тому

    I hope this video gets to a lot of people as it serves such a good purpose and lesson.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +1

      Me too! I want this series to be super motivating. It will never get a crazy number of views but it will be super helpful for those that watch. And that’s more important to me

    • @DavetheMonster
      @DavetheMonster 4 роки тому

      @@HumbleMechanic Totally agree but keep them coming! Thank you

  • @ahmadghosheh3104
    @ahmadghosheh3104 4 роки тому

    Absolutely. Even if you know the problem and you fixed it correctly ask the senior tech to double check it or give it a quick look over. If you aren't experienced another set of eyes wouldn't hurt, just don't make it a habit. Heck if you are a 10-20 years tech vet you will have situations where you need help. Do your home work then ask for confirmation or help. I have seen the Flat Rate Master say on his channel he reached out to more technical techs for diagnosis.

  • @solomonkinziehawver6624
    @solomonkinziehawver6624 4 роки тому

    Covered it perfectly. Dealing with a new guy like this in my shop and struggling a little to help him grow.

  • @cheesemons
    @cheesemons 4 роки тому

    This tips applies to all repair industries. I'm working in laboratory equipment and instruments repair, and this tips applies very well.

  • @jamesk3565
    @jamesk3565 4 роки тому +1

    I feel at least doing test plans and looking up bulletins is a great starting point. If something just doesn't seem right with my finding is when I usually get a second opinion

  • @evanquigley8964
    @evanquigley8964 4 роки тому

    As a young new dealership tech, I feel like you hit the nail on the head when you said new techs struggle with confidence in diagnostic work. Often times my initial gut diagnosis is correct but I test everything else out of paranoia of being wrong and wasting someone's money lol.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому

      That’s actually a good thing!!! Keep testing and prove your gut right. Or wrong!

  • @codysautodiagnosticsprogra8706
    @codysautodiagnosticsprogra8706 4 роки тому

    Absolutely spot on advice Charles. Keep up the positivity for our future is key.

  • @baileyphillips1519
    @baileyphillips1519 4 роки тому

    Great video Charles, wish all the mentors/teachers/leads that many of us have encountered, had the same mentality as you do. I think you nailed it on the head once again!

  • @josephbink1340
    @josephbink1340 4 роки тому

    I work with two guys that come to me and say “it has these codes in it.” I’ll teach anyone about anything I know. I will not contribute to a techs laziness. I do tell them to exhaust their testing and resources and only to come to me if they get stuck, but refuse to just set my tools down and rush over to help when no leg work is done on their end. This video is spot on.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому

      Send this on over to them. Haha

    •  4 роки тому +1

      At the shop i worked at, car comes in, i scan the thing, depending on what it was, i'd either give it a quick visual and maybe poke a test light or go straight to Identifix and see what the common problems might be, and TEST for those parts/wiring/issues. After i have done that to MY extent of testing, i'd go to somebody and ask for help if i didn't get anywhere. I've done some prelimenary testing and have some info on it and some awnsers to your possible questions. I think that's the most you can expect out of a starter tech, ESPECIALLY with diag. Diag (electrical) you basicaly need to teach the new techs how you do it, and see if they can catch on to what an efficient way is and help them out. Just telling them to check this or that might help but sometimes they need a push.

    • @josephbink1340
      @josephbink1340 4 роки тому

      Bailey Hatfield where i work it’s a transportation fleet for the disabled community here. We have a preventative maintenance/light duty tech, the other tech is our medium repair guy (everything except heavy line work), and then myself do everything from maintenance to engine/transmission overhauls, and body work. It’s frustrating when I’m pulled away with the expectation I’ll fix it. But then it’s a catch 22 because I’d they do screw it up, I’m the one to fix it....

  • @volpswagen_marco
    @volpswagen_marco 4 роки тому

    This is exactly, exactly, exactly what I do with all the techs at work. Apprentice or not.
    If their question comes with nothing to back it up... they get a question back. “What have you done to research your issue?” If their answer is “nothing” then I ask them “would you like I ask the dispatcher to change your job to something easier like changing tires?” (Nobody likes changing tires) lol.
    They quickly understand not to come to me with a question that has no backup answers.
    One stubborn tech at our place figured out I won’t answer his questions if they have no research to back them up, now started contacting the tech line for anything. 🙄
    Many years ago, there was one new guy who’d ask me the same questions multiple times a week. I used to charge him 1$ for every repeated question. He quickly learned to research stuff and to this day thanks me for giving him a hard time in which pushed him to be a great tech. Sometimes they just need a dose of reality.

  • @Cellomaster1234
    @Cellomaster1234 4 роки тому

    I genuinely wish I would’ve had this video when I started. That being said, it’s still useful for me not only for asking for help myself but for teaching newer techs how to ask for help

  • @alonsoalonso6918
    @alonsoalonso6918 4 роки тому

    I just moved up 3 months ago as an apprentice and your videos are always helping me out

  • @tompeterson3210
    @tompeterson3210 4 роки тому

    Humble,and definitely conscientious,Mechanic!! Great video,again, Charles.

  • @qaewsrdtfcgzvhbujnkim
    @qaewsrdtfcgzvhbujnkim 4 роки тому

    This video is so true, and not only about mechanics. I work in software engineering and can totally relate. Great stuff, great advice!

  • @nokoolaid
    @nokoolaid 4 роки тому

    I am a team lead/IT supervisor and see those things too. I'd rather err on the side of asking too much...I've seen where they are too afraid and it's a much bigger mess and I have to dial back what they get involved with. In the end it's collaborative and integrative. I don't micromanage, but I keep an eye on things at a distance and follow up. In the end, it's about accountability on both sides. Now, I don't have the same tools as you as I don't work for a brand where it's tightly integrated and my team is smaller than a dealership shop. There's a lot more variability. Yeah, documenting helps. I always ask what the problem is and what they did.

  • @niss63
    @niss63 4 роки тому

    Good advice for our (Industry) current situation, but it masks the real problem.
    We need a mentor/mentee relationship that is one on one. Not a team leader who is flagging, being responsible for five guys. A relationship that is probably close to five years in duration.
    Using the P0420 as an example, if the younger tech does find his way through to replacement of the converter - say it was obviously rattling - the tech may have missed the root cause of the failure. Whether that is a collapsed PCV hose, intermittent misfires, leaking injectors, a purge valve, or whatever.
    He won’t know what questions to ask. It’s hard to know what to ask when you don’t have an in depth knowledge of the system.
    So you’ve made a great video that is helpful for our current situation. As usual though, techs are taking up the slack for management issues in the industry.

  • @Salesman666
    @Salesman666 4 роки тому

    Never seen a video that deserves a like more than this

  • @Onyxthecat__
    @Onyxthecat__ 4 роки тому +1

    Very informative! We need more videos like these. Thanks Charles!

  • @mikej1389
    @mikej1389 4 роки тому

    So true- this fits other fields- I use the same process in teaching and mentoring folks in medicine. Oddly enough not much different- is it a linkage issue, electrical, fluid volume, combustion or O2/fuel or wear and tear. I care for some technical folks and convert their medical process to one they understand with in their trades.

  • @jettturbo1496
    @jettturbo1496 4 роки тому

    Your video helped me replace my brake vacuum pump in my passat today! 👍

  • @arranrampton
    @arranrampton 4 роки тому

    This is excellent advice for anyone learning a new trade, and very eloquently said as well. Good job!

  • @pudermcgavin4462
    @pudermcgavin4462 4 роки тому

    I'm an older mechanic no school background and jumped around between mech and body work. Now a dealer mechanic, and still learning but I don't ask for help unless I've exhausted everything Im familiar with or understand. And usually it's just a second opinion I need. And I'm weakest in electrical diag esp. Had a brand new 2020 truck with a crazy set of issues that the more I played with the more weird it got. Eventually I had to toss the torch cuz I didn't even know where to begin and which prob was the one I should chase instead of the actual customer concern of right read window wont roll up smdh

  • @slowboat6021
    @slowboat6021 4 роки тому

    Sage advice for all walks of live, thanks for sharing.

  • @Mark-jd1jx
    @Mark-jd1jx 4 роки тому

    Thank you for the great advice, I love working on my own cars with my dad. I would love to become a tech later on in the future of my life.

  • @robinrousseau1087
    @robinrousseau1087 4 роки тому +1

    SOME GREAT ADVICE FROM A FELLOW ASE MASTER MECHANIC

  • @reallybigfooted
    @reallybigfooted 4 роки тому

    this needs to go viral! nailed it charles!

  • @StraubelFilms
    @StraubelFilms 4 роки тому

    Great job! Wish I would’ve seen this video when I first started out. Luckily I started in a shop with great patient techs to learn from.

  • @kegankelly3073
    @kegankelly3073 4 роки тому +2

    Thanks again, Humble Mechanic!

  • @TheNinjaMonkey43
    @TheNinjaMonkey43 4 роки тому

    This is actually awesome advice, im starting a truck and coach repair program in september, and this is a really good perspective going into a trade

  • @christianroxas8970
    @christianroxas8970 4 роки тому

    Thanks man finally moving up from lube tech soon and this video definitely boosted my confidence going to actual car repairs!

  • @andraslibal
    @andraslibal 4 роки тому

    This applies to all fields and people starting in these new fields.

  • @JosephMcCanne
    @JosephMcCanne 4 роки тому

    Always easier and less annoying to help somebody who you know is doing everything they can to help themselves.

  • @taylorkennedy
    @taylorkennedy 4 роки тому

    This is great! I’m sure it will be super helpful for people and will ease their anxiety.

  • @bassguitarsean
    @bassguitarsean 4 роки тому

    I'm a software engineer by trade. If you sub my technical jargon for yours, your advice is still 100% accurate for debugging and troubleshooting a software error or buggy code. Putting in some thoughtful legwork is so important for getting a good answer. I wish I'd seen this video 5 years ago!

  • @ddpwe5269
    @ddpwe5269 4 роки тому

    This is actually good advice for any field of work really. Great video!

  • @ALovelyBunchOfDragonballz
    @ALovelyBunchOfDragonballz 4 роки тому

    I don't know if I would be considered 'new', I've been in the field for 2 years. But I'll be starting a new job at a dealership next week, so i'll be asking a lot of questions. Luckily I'll be mostly working on one manufacturer's vehicles now, so hopefully that helps. Being third party kinda sucks because i have to learn about every maker. Well, i had to. Now i'll just have the one.

  • @300DBenz
    @300DBenz 4 роки тому

    “Hey Steve, whats wrong with this car?”
    Thanks a lot (/s) for making me feel like I’m at work, even though it’s my day off and Im at home doing laundry...

  • @miwolverines88
    @miwolverines88 4 роки тому

    I’m totally fine with new techs asking questions in the fashion you described. But also don’t ask every day multiple times a day.

  • @dasouth1978
    @dasouth1978 4 роки тому

    For me it's more about what they do with the info after I hgelped them.. I can explain something once, twice.. maybe 3 times in depth but then it stops..
    People who ask questions should also listen, when I say go check this 1st (when I'm busy & really can't drop my work), I expect them to do that & then come back.
    I work at a small shop & atm we have 1 apprentice & he actually learns better, faster & more then the regulars. he has to do 1 more year but i'm sure he'll be better then 75% off what we have working atm. It are these kind off people I'm willing to put my time & energy in.
    As for strugling & new techs..
    1. finding the info you are looking for, def when working at a dealership
    2. organizing stuff, def. when doing bigger jobs & need to order parts. Use a table put everything in order + bolts & nuts.. it will so help you.
    3. know who to go to for what problem.. don't go to a master tech if you can't get a wheel bolt loose.

  • @ecxstatic8155
    @ecxstatic8155 4 роки тому

    Real tech right here

  • @iloveap83
    @iloveap83 4 роки тому

    This is awesome helps me as a cnc operator

  • @tfaubus
    @tfaubus 4 роки тому

    at life in general, people want to help, but not if you're helpless because that sets a precedent for the senior to become abused by people with lack of skills and/or motivation; we are much more powerful if each member of the team pulls their weight

  • @blazebox71
    @blazebox71 4 роки тому

    The main thing is to actually put forth some effort and try if the other guys see you legitimately trying and putting the effort in they will help you when your struggling without any qualms, but I'm at the point now where if a new guy comes to me and asks for help and hasnt done anything such as in scenario number 2 I tell em to figure it out themselves. Also in my opinion the worst thing you can do starting out is to lose the respect of everyone else in the shop and the quickest way to do that is being the guy in scenario number 2

  • @crazyvangoat1935
    @crazyvangoat1935 4 роки тому +1

    Great content. Wish I knew this back in 2002

  • @dennisglodoski6365
    @dennisglodoski6365 4 роки тому +2

    Great video Charles very real

  • @AdarisTempest
    @AdarisTempest 4 роки тому +5

    "Once we've maxed out and documented everything that we find--LET'S PLAY RAID SHADOW LEGENDS."
    I... don't think that's what good aspiring mechanics do, UA-cam.

  • @Blazer02LS
    @Blazer02LS 4 роки тому

    I had a major problem asking for help, I would ask Me then Me would ask Myself and Myself would go complain to I about the other two idiots not knowing anything... One of the few things I like about the internet is that you can bounce the questions around and see if someone has an idea thet you either didn't think of or that maybe doing it a different way may give a different result.
    Of course there is always the "Phone a Keith" option...

  • @phillipwilson5069
    @phillipwilson5069 4 роки тому

    Well said.

  • @MrBeefsnorkel
    @MrBeefsnorkel 4 роки тому

    I've been a professional dealer tech for 5 years now and I finally feel like I'm starting to get pretty good at what I do but one thing I've always noticed - is when someone goes and asks you for help, because their new or less experienced, it always ends up being you doing the job for them. How do I avoid doing it for them but also teaching them but also not losing my ass on the job I'm trying to get done?

    • @patrickzambori473
      @patrickzambori473 4 роки тому

      put your hands in your pockets and talk them through it.

  • @AutodiagTB
    @AutodiagTB 4 роки тому

    Great topic, once again you have given me a great idea!

  • @840083008200
    @840083008200 4 роки тому

    Good points sir

  • @yahboialan
    @yahboialan 4 роки тому +3

    This is pretty much everything they taught us at UTI

  • @jsb_e4688
    @jsb_e4688 4 роки тому

    I started my apprenticeship straight after I finished school. I came into the apprenticeship with a love for working on cars so I was very excited to get paid to do it. Unfortunately I got mistreated at a Mercedes dealership by one particular individual. Ended up being to scared to ask him any questions because of his egoistic personality. If only I had a mentor like you I'm sure I'd still be in the industry today. Oh well... Ended up going to university instead to study mechanical engineering. I guess I've pursued my love for cars in a different form and still wrench on my own personal cars frequently. I just wish that some senior technicians would realise that they are not only technicians but teachers of the industry for the next generation. I'm sure there are heaps of good teachers out there like you Charles undoubtedly, however unfortunately things like my scenario probably happen to often. I think it may be due to a generation thing. I remember the technician telling me stories of how he was treated as a apprenticeship and indicating how I have it so easy ect. I guess the past comes to haunt them... and me.

  • @CJ-kk4jc
    @CJ-kk4jc 4 роки тому

    Great video, great advice.

  • @wyattoneable
    @wyattoneable 4 роки тому

    I had a boss that said "once you have exhausted all alternatives, then you may ask for help". I thought that was a great way to approach an issue.

    • @jothain
      @jothain 4 роки тому

      That's bit too harsh in my opinion. That kind of mentality can lead to substantial financial losses by material and/or time losses. But true, that there needs to be some effort. Asking also works imo if one has genuine interest and you know that one will really implement that given information. I mean specifically that if one really wants/needs that information to improve him/herself.

    •  4 роки тому +1

      Yeah, spend 1-2 hours trying everything you can think of just so they can look for one second and off the top of their head say oh yeah i've done 100 of these it's this... nice

  • @guidosaur7506
    @guidosaur7506 4 роки тому

    Good video Charles. Something looks off about your camera though. It's the edges of things that look kind of blurry in a red/blue 3d effect way lol

  • @jothain
    @jothain 4 роки тому

    I can vouch this. I have one colleague that generally doesn't do any research himself if he encounters some new issue that he hasn't faced before. He just asks what to do or even worse, leaves the job completely to others. This person really isn't appreciated by others. I generally give him bit half-assed answers. Something completely different than colleague that I know has done everything before he asks something. If I can help, I'll help him most thoroughly I can. I belong more to the "there are no stupid questions" category, but yeah, there needs to be some effort to it or at very least, genuine interest to the subject. Latter can also work, if it's really genuine. But "tell me what to do with this" really doesn't work.

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому +1

      I always tried to give a little more to them that they give to me in these cases. Do nothing before asking ya really get nothing.
      Now if it’s your 3rd day, that’s different. Lol

  • @arun.nbombay5203
    @arun.nbombay5203 4 роки тому

    Iam a multicar technician in india 7years wonderful jurny

  • @Me-sb3mx
    @Me-sb3mx 4 роки тому +1

    Cool !

  • @acefighterpilot
    @acefighterpilot 4 роки тому

    Whether it's the lighting or backdrop, this video has a strange late 90s/early 00s dealership tech training VHS feel. Like I'm expecting you to whip out OTIS and tell me not to store airbag modules upside down.

  • @crons8584
    @crons8584 4 роки тому

    Mk3 bro.... Let’s Gooooo!!!!!!! 😉

  • @One_Guy
    @One_Guy 4 роки тому

    while all these steps are specific to car repair the process you descibe applies to so many other fields of troubleshooting. working in Software develiopment and support everything you describe can be used there so well.. i wish people would have the common sense you're describing here!

    • @HumbleMechanic
      @HumbleMechanic  4 роки тому

      Me too. Lol be their parents didn’t teach them.

  • @patkelly7999
    @patkelly7999 4 роки тому

    Great advice Charles:):)

  • @brucebratschi4300
    @brucebratschi4300 4 роки тому

    Great opinions in my opinion.

  • @GixxerRider1991
    @GixxerRider1991 4 роки тому

    "He who asks is a fool for five minutes; he who never asks is a fool forever".

  • @TheLargino
    @TheLargino 4 роки тому

    The crux of the video for the newbies in any repair industry is to demonstrate your ability to solve problems to your peers.
    Show some sort of willingness to learn how a particular system functions and then demonstrate initiative in determining what has failed.

  • @someone46018
    @someone46018 4 роки тому

    Knowledge is useless if you don't pass it on. I share as most knowledge as possible to whomever is willing to take it, so as I'm willing to learn anything useful that anyone is willing to share, that's how we evolve.