Intune Simplified: The Essential Guide to Remote Help Setup and Configuration

🌟 Welcome to Intune Simplified 🌟
🎥 In today's tutorial, we're diving deep into Microsoft Intune to bring you a clear, comprehensive guide on setting up and configuring Remote Help. Whether you're a seasoned IT professional or new to the world of Intune, this video is tailored to help you master Remote Help with ease and confidence.
🔍 What We Cover:
Licensing Requirements: Get the lowdown on what licenses you need to get started.
Enabling Remote Help: A step-by-step guide to activating this feature in your Intune tenant.
RBAC Roles and Permissions: Learn how to set the right roles and permissions for secure and efficient operation.
Packaging and Deploying as a Win32 App: Discover the secrets to packaging and deploying Remote Help as a Win32 application.
Link to URL in Video - learn.microsoft.com/en-us/mem...
🚀 Why This Video?
Expert Guidance: Benefit from detailed, expert advice to streamline your Intune experience.
Practical Walkthroughs: Follow along with practical, easy-to-understand steps.
Latest Strategies: Stay ahead of the curve with the most up-to-date Intune strategies.
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[@ericneo2]

Thanks for the video.
If you don't mind me asking what is the advantage of installing as a Win32 app / .intunewin file?

[@thedeploymentguy]

Various reasons. One of the big ones is that when you package it as an Intunewin file there’s a decent amount of compression involved. This is obviously a good thing when having to upload it to Intune and then each endpoint downloading it.

[@vladimirnekic3241]

Thanks for the video, but there isn't a good chance an organization has the Remote Help license as it does not come with anything. Either add-on or part of Plan 2 or Suite, (both purchased separately). Sad how horrible the deployment and use experience is and good luck getting it working half the time. Very annoying software and for the money, you might as well just use Quick Assist (comes free with all Windows 10+ machines).
Either way, thanks for the share. Figured I would come see some of the newer videos to see about any new methods of deploying the required software before this works.

[@thedeploymentguy]

If I’m honest I’m inclined to agree with you. I’ve literally been on 2 support calls with Microsoft this week and even they used Quick Assist. Just thought I’d do a video showcasing Remote Help to let people make their own minds up.