How Does Tesco Use Data & AI with Venkat Raghavan, Director of Analytics and Science at Tesco

Venkat Raghavan is Director of Analytics and Science at Tesco. Venkat’s area of expertise is customer analytics, having been very heavily involved with the Tesco Clubcard loyalty program. Venkat also set up an analytics center of excellence to help break down data silos between teams. Previously, he was a Director of Analytics at Boston Consulting Group and Senior Director for Advanced Analytics & AI for Manthan and a Cross Industry Delivery Leader at Mu Sigma.
In the episode, Richie and Venkat explore Tesco’s use of data, the introduction of the clubcard scheme, Tesco’s data-driven innovations in online food retail, understanding customer behavior through loyalty programs and in-app interactions, improving customer experience at Tesco, operating a cohesive data intelligence platform that leverages multiple data sources, communication between data and business teams, pricing and cost management, the challenges of data science at scale, the future of data and much more.
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