How to set up your Xfinity WiFi router
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- Опубліковано 2 гру 2020
- This video explains how to set up your self install Xfinity Router. As we all know Comcast generally does not send the technician to install, this video will make it super easy to get it started.
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By the picture of the thumbnail, i was really hoping he was just going to punch it and throw it across the room, because thats how you deal with Comcast
Illegal to damage some company’s equipment.
Thank you - done this a dozen times before retirement brain kicked in and you were 100 more helpful than the vendor.
You're welcome!
@@charmanearcesidhulw😊q😅àq££❤
I've paid for Xfinity internet for the past five years, I pay for 100mbps and it's never above 30mbps unless I call and complain, then it's around 100mbps for a day or 2, and back to 30. I've called about this no less than a dozen times over the past 2 years... and the last two times they scheduled a technician to come out where I had to be home for a 2-3 hour window, and both times the technician didn't show up, didn't call, didn't care. Comcast is the most awful atrocity of customer service on the planet. Last time I spoke with them, their suggestion was that I pay more for faster speeds and lock into a 3 year contract with them. Why would I pay for faster speeds when you only give me 33% of the speed I'm currently paying for?
This isn't a review page..
@@dummydee4671 it’s an useful comment, unlike yours.
@@klaft5228 looks like your no better then me 🙃
@@dummydee4671more useful cose he acknowledges that this comment is useful and mine is useful for acknowledging his acknowledgement
Thank you for plain and simple! I greatly appreciate your help. I tried with xfi instructions but failed. Glad I found your video!
Thank you! Please subscribe. It definitely helps. 🙏
I’m subbing because this guy is so fantastic at simply explaining everything.
Simple explanation, thank you my brother
Thanks for the help, much appreciated
How do you update the firmware for that router model?
What if I don't have a cable wall outlet but cable wires that can fit into the router instead?
Are you still using Xfinity Prepaid Internet? If so, how is it working? Any issues?
Thank you so much! Very helpful
Thank you for your vid!!.. I finally got my service going!! Blessings!!
Wao Man.. That really was super easy as you said at the start. Saviour❤
Thanks Keep up the Great work
Thank you for your help. Great simple to follow video
Thanks dude your explanation was very helpful ♥️🙌
Now do yours come with batteries do I need one or no?
Ummm... so I did it as in the video and everything is good except the second light it just blinks lowly. Please help
Thanks a lot 😊, this helped tremendously
Thank you! Awesome video
I just moved to a new home (did the change of address) but I still can’t connect to wifi. Power light is solid, US/DS is blinking, online is off, 2.4 wifi and 5 ghz is also blinking. What do I do from here?
Can you confirm with Comcast that they have turned on the service at your new location? I would also make sure the coax cable is tightly connected to the modem. Otherwise, if nothing works after about a day or two, you may need to have a Comcast tech sent out to troubleshoot the problem.
@rafabessaLA I ended up calling Comcast. They had already turned on WiFi at the new location, they had to replace the cable from wall.
I plug everything in and am not getting any internet connection?
Do I have to connect to the outside wires? I thought I have a wireless internet modem that I simply plug into the Smart TV?
Thank you for your help, second time doing a setup. You are clear and easy to follow.
I like how back in the day you could just unplug a cable box and plug it back in and everything will be cool but today if you accidentally unplug it you basically have to schedule to get the service turned back on. It's a pain
Good advice however they ask you to set up an app- to connect-is this always needed plus why was the yellow cord in the box? I’m just needing pc connection-thanks.
Your question is a year old so I'm fairly sure you've figured things out by now so I'm replying to your excellent questions for new people to read the comments.
If you need just PC connection and it's stationary, you'll likely want to use the Ethernet (yellow) cord as it will be faster (in my experience) than WiFi.
On WHY the Ethernet cable is in the box ...many people have computers and printers that operate on 2.4 and are way too slow to connect (well) to WiFi. I ALWAYS keep my primary puter hard wired to modem and printer wired to puter. They WILL work independently but not reliably PLUS better to free WiFi signal as every device on it slows it down.
I can't quite figure out why a lot of people are complaining about something that IS in the box than what ISN'T in the box...the battery backup.
Thanks so much I just needed to complete one more step
The 3rd online light is not on. What could be the issue?
Thank you! Way better than calling xfinity and getting automated service so frustrating! you are yelling representative at a flipping computer operated service🙄😊🙏🏻
Nick. My. Ok.
Nick. My. Ok. Ok.
Nick. My. Ok.
Nick. My. Ok.
So true just got my box and of coarse they are busy and not taking calls. But was free yesterday when I signed up🤬🤬🤬
Very helpful thanks
Thank you for sharing the details
All blinking but online signal ? What am i doing wrong, no wifi signal?
Nick. My. Ok.
@@nicholasdesanctis3710 what
Nick. My. Ok.
Nick. My. Ok.
Nick. My. Ok.
I thought I was the only one weirdo thought the cord was the male and the box the female, great to see fellow odd thinker
I had a question if I wanted to hook up my fax machine would it be through that modem or the wall plug where it’s used for house phones?
To the back of your gateway, most commonly plugged to Tel port 1(Top left side)
Nick. My. Ok.
Hey so my wifi box has wifi but it isn't online any one know shy?
i can’t find that outlet???
Its an old gateway. You should move to Xb 6 or Xb 7 & If you have 1.2 gigabit Speed then you are qualified for Xb 8 gateway which is the most advanced gateway of Xfinity.
My router stoped working out of nowhere and the the circles stop blinking the white light
What if there's no coax wall outlet ? Do I have to buy a special adapter for it ?
You need to calll Xfinity to schedule a Technician for professional installation and that will cost you $39.99
we dont have coax on our apatment but we do have phoneline slot on the wall. does it need to be coax line?
What if I need another outlet for the cable aux cord because one is already plugged in
Same I have a white long one
Can I use my friend’s modem for my new account ?
Very helpful
Are we using the same wall oulet as Cable TV ? Why this Gateway (Modem+ router) can't be hooked up to the phone-internet outlet to get the signals like our AT&T router does, now switching from AT&T to Xfinity confusing to me , I got the Equipment which looks like used but I am afraid the coax oulet got no signal , because it is cut off in the backyard somewhere ☹️ thanks !
If it’s cut in the backyard or you don’t see the signals, you will have to call xfinity and they will have to send a tech out to fix that. The tech will also help you set up the router as well. In most cases the tech visit is free.
How can you use the xfinity website if you don't have a mobile phone? You can't create an ID.
Thank you so much!!
Does it work on a surge protector that has a coax connection?
Yes
does the coax have to be in a wall to set it up or does it also works on a tv
Wall
But what if the second light never stops blinking? We need a troubleshooting video
Did your stop blinking cuz mine is doing the same if so how did you fix it
All five are on and blinking except the third one it doesn’t light up at all
Step one: return the box and demand a refund. Your paying full price for cut corners, voice command remote that is cheapest they can buy. Cable that is split between your entire street and will go out during any and all stormy weather.
true but i can’t find a better provider that have unlimited data google fiber isn’t avail here yet
Thank you that's good info
What's the top button for? On the modem?
I'm not entirely sure, but I believe it is a WPS button. It is a button you push which can allow you to connect your wifi devices with just the push of a button. Its convenient, but is a security risk as the protocol behind it is inherently flawed so its not really to be used anymore.
What if the internet doesn’t stay solid it’s not working
My home has never had internet service in the past, but there is a coax outlet where cable used to be. Am I able to use those outlets if I want to get this service ?
That's my question as well 🤔
@@donatocongialdi4811 I actually had to have a Comcast tech come out and run a whole new coax and activate it. Service is good, have had it about four months
@@hrp2007 Thanks so much for that....did they charge you for this ? If so, how much did it cost you if you don't mind?
@@donatocongialdi4811 No they didn’t charge at all. Tech calls are free for prepaid and postpaid is what the technician told me. I’ve been happy with the service overall, it’s only gone out one time.
@@hrp2007 Great to hear... Thank you so much and stay safe !
UNA PREGUNTA. EL CABLE COAXIAL QUE ESTA EN LA PARED. TIENE QUE ESTAR CONECTADO A OTRO APARATO. O FONDE TIENE QUE ESTAR CONECTADO??
En lo general, el cable coaxial viene de una caja a los lados de su casa. En esa caja, esta la conexion principal del provedor de internet y se conecta a un separador (splitter). Este separador reparte la señal del provdor de servicio a las varias habitaciones de su casa a traves de varios cables coaxiales.
The modem and router are one?
Yes.
I just got mine and the online thing is not blinking, what do I do?
Same question 🤔 and problem that we're having
My lights are all on but every time I try to activate my modem it says can’t find your modem how do I fix this?
Same here. Tried four times to set up via Xfinity app didn't work.
I have a yellow Ethernet cord that came with this same box. Can I just plug this to the back of the box and connect the other side to laptop? Is that how I create a hard wire internet? If not, how do I do hard wire internet! Thanks for the informational video!
Yes, it will work. All u need to do is plug one side of the Ethernet cord to the back side your modem and the other side to your Laptop.
Thank you!!!
I tried calling them directly but they just said to purchase more pieces…
Thank you. Awesome help. fast
If you found it helpful, please like and subscribe. It will help massively 🙏
My house doesnt have a cable outlet just lines goin in and out of my house and theyre all male too
EVERYONE YOU HAVE TO CALL FIRST TO ACTIVATE YOUR SERVICE BEFORE YOU DO ALL OF THIS‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
I need help..I had recently bought one of these routers, i had set up the whole internet and connected it to my tv and laptop, it is telling me.."Secured, No Internet" but everything is plugged in..the wifi is not working but it is already paid and i recently gotten it about 2 weeks ago and only got it set up a few days ago.
Same problem did u figure it out?
@@joshuaygvbjugv the problem could be your wall coax connection, I am getting the same thing ans just decided to call a tech to install
@@gabrielamolina1322 what did the tech do? Did he end up fixing the problem?
@@zionlapread7532 they came in and placed a new cable I believe, he said the one I was trying to use was for a different provider?
@@gabrielamolina1322
Just curious...did they remove the "bad" cable when they came to install their cable or just leave it to strangle vegetation and create future bio waste?
I've never been able to figure out why they don't dig up their old cables but just leave them there in the ground and then put new cables over them. A cable is a cable is a cable UNLESS you've signed up with Ajax Internet or rodents chewed up the former carrier's cable.
After 20 years, there are soooo many cables buried outside my friend's apartment condo place that flowers and other vegetation will not grow 😓.
What if u have no cable t.v?? Can u still get internet
Yeah, try smoke signals... 2 puffs means you want to connect 🤓Sorry, I shouldn't poke fun... if it makes you feel better, there are a ton of people on this channel that I saw just as mystified. To answer your question, you do NOT need cable to get on the internet. You WILL need some kind of connection though. Cable is about the fastest and most stable connection for a residential house or apartment. DSL modems are pretty fast too and they can hook into basic telephone jacks. DSL can't really compare to cable, though. A fast and stable connection is EXTREMELY important today. Twenty years ago a 9600 baud modem would get you through the day... not anymore! You hook one of those antiques up and you'll sit in front of your computer for a half an hour waiting for a simple webpage to load... and God forbid you wander into a page with some video! In that situation expect your browser to crash.
It wouldn't be to cool to point out a bunch of hurdles if I didn't have some form of solution. My suggestion would be for you to take a laptop or tablet to an internet cafe. It's a great place to hang out, the people behind the counter will almost always help you get online if you're new to the armchair sport and while you're soaking up that vat of knowledge from the local geeks, you can get on the outside of a burger and fries. Hope this helped! Have fun and Good Luck!!!
Only works when your internet service has been activated.
Thanks bro
Thanks man!
Well explain.
This is the 5th video on this Xfinity internet starter kit I have watched tonight, not a single mention of why the battery pack is omitted
Same ! I didn’t get a battery, where can I get one?
Nick. My. Ok.
What do i do if 2.4 isnt blinking but 5 is
Dealing with the same thing been two days straight can’t get it to work hah.
Did you get it to work?
What if you wanna move it to a room without that kinda of outlet
That outlet actually connects your router to the outside xfinity box via a cable. So if you need to move the router in a different room, you will need a similar outlet in that room. And for that, I’m pretty sure xfinity tech would need to come out to do that.
Thanks Brother
The OnLine light is not on,on my box.
Did you find the solution?
Both 2.4 and 5 are blinking, yet neither WiFi signal connects to the internet
What if your online isn’t blinking but everything else is??
I have the same problem, did you find the solution?
@@edilmendez9153 same here did u figure it out
@@gems_iii my coax cable wasn't working so a xfinity technician had to come and install a new cable
Thanks a lot 🎉🎉🎉🎉🎉
Perfect
Good life bud.
I’ve been trying to set mine up for some reason my online light won’t show
mine too
@@itsmorgan555 I got it to work, you have to contact the service provider they’ll send a guy out to run wires to the router
Bro mine is only blinking and blinking
Not every house has a CATV outlet.
This system is not a self-install must have a coax cable connected to the cable provider outside of your residence to your residence and then you connect this system to the coax cable coming into your residence it does not operate on a cell phone internet connection
Can someone help me out... I'm pretty sure this is bad but, after running speed tests from my computer, the download speed hovers around 9-11mbps...(that's bad right).. my computer is upstairs in my room. And directly below my room is the family room where the router is.. any suggestions from anyone to get more power?lol thanks
Oh also... how comcast ran the cable to the router....is on other side of the run there is a coax outlet in the wall... they opened that up.. drilled a hole in the wall.. then ran the cable OUTSIDE from there, outside on the ground around the brick chimmney..drilled another hole to get back inside..installed a coax outlet..then put a splitter which has one coax to the cable box and the other to the router..
Thanks
my house does not have that connection 😞 I need a help
Me 2
where do I plug my home phone?
There are phone jacks on the back of the modem.
Mine didnt have instruction and they left the box in the rain outside 😢
For me the power stays lit, US/DS blinks slowly, online doesn’t light at all, 2.4 blinks even slower, and 5 stays lit, no idea what’s going wrong
Same, have you fixed yours?
Thank u
Thx
Ok I'ma need help the online button for me is not working
Same
@@gizzle1457 did you ever fix it
@@jaysaiuniverse8628 yes turns out my previous internet company had cut off connection so I had to get technician to come to my house and make a new one for the cable that screws in the wall
Same issue with me too
Mine either!
Where is the PIN number on router
I have the box ut don't have the cable
I thought it would work with my phone wifi because I don't have a wall coaxial socket
lol. Comcast uses coax cabling for the service.
I don't have the online icon lit. Only power, us/ds, 24, GHZ, 5GHZ.
Like 80 new support here lets get connected ❤️🔔🇺🇸
Mine not turning solid
The cable might have been chewed up inside the wall. So you might wanna request the tech visit.
Everything work but the online wat should I do
Same
If you have the yellow cord unplug it
My usds is still blinking and the online one is not on
Hey bud, did you happen to fix it? I'm experiencing the same situation.