We got Sued and the Verdict is out.
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- Опубліковано 29 сер 2024
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The first judge ruled against you because You didn't go to court. I have found this to be the case with many judges. You not showing up to the proceedings makes the judge feel like you don't care about the outcome and creates a bias. Always go to court.
NorthridgeFix "The Business" was being sued and not any person in particular. It didn't matter who went to court. Check court Documents at tinyurl.com/6cuzdpue
@@NorthridgeFix I understand that, I am a business owner as well. But since the complaint is against you and the business (you are the person at the business who was blamed). When the complaint is made it is against the business via the actor, employee, representative, or agent that represented the business in the situation. The entire court proceeding is to determine fault in the way the agent of the business acted, reacted, or compelled harm in some way to the customer, client, or plaintiff party. The law states that the agent of the business cannot be named as a part of the lawsuit unless proof has been given to show that the agent of the business acted outside of the professional scope of the business.
Judges and the whole Judicial system want the first hand account from the actors involved (the customer and the person or agent at the business). Someone just representing the business can lie without perjury since they don't have the first hand knowledge of the situation. Someone who has first hand knowledge cannot escape perjury if they lie. Always send the person with first hand knowledge to testify in court as it is deemed good faith in the Judicial system. Not sending the person with first hand knowledge will be deemed as a tactic to be able to hide information and knowledge of the interaction.
Disclaimer! This is not legal advice! I am not a lawyer! I have first hand knowledge as a business owner and have received advice from legal counsel on these situations. I am only sharing what I have been told and understand from those interactions. Always consult with an experienced attorney! (Also always use a disclaimer if you share advice from another profession you do not engage in, cya)
When you sue a business any employee can be selected to represent the business in court. The owner does not have to go.
Could you imagine if every time a major business, lets say amazon was sued the owner had to go or the suit was lost? No way that would happen.
@@NorthridgeFix You better remove the link, or maybe this scammer is sueing you for this... Everybody can read his name!
This is public record. Search google for "northridgefix vs"
this was his plan all along, he sent you a no fix just to sue. trying to sue for an already broken laptop, that guy has no shame. congrats on the justice.
some ppl are scum*bags and have no shame doing this even if it's mean making others ppl suffer, i remember a co-worker at household electronic delivery service being accused of delivering an LG TV clone(made in china) to a client, what the client actually did was : bough a cheap LG TV clone,that TV probably stopped working after a week or a month, the seller refused to change it/return his money, the client decided to buy an original TV from our store(same model,same screen size), after few days he come back to coplain that the TV stopped working and after he checked the TV he find out it's a clone, the store had to replace the TV clone and the client end up with 2 original TV while the co-worker got it's full price cut from his salary for the next 6 months
What's troublesome is that the first judge ruled in favor of the customer...was he on drugs or something?
@@alexcasado2417 i think the judge/jury may already been bought. These things happen quite often
@@TheKamil2310 not in the US...and not for a $1200 verdict
@@alexcasado2417 Not in the US ?!? what a bad joke ....
I feel your pain my friend. Had a customer do the same with my company on an iPad Pro. Brought it in for a screen replacement (cracked all the hell, but still powered on) and requested a quote. Called her up about an hour later with the quote, she wasn't happy and decided to pick it up within 30 minutes. 8 days later I get a summons to small claims court, blamed for breaking the screen during a repair. Needless to say, it did not go well for her as I brought the overhead counter camera footage that clearly shows it was broken along with the entire sound of the conversation. She was ordered to pay me $275 because I had to close my shop for 3 hours during the court session, I left with a smile.
I guess you have to have cameras everywhere nowadays, in the car, in the house, outside the house etc. I have decided to carry pocket camera everywhere I go now.
@@gagaklumayung7995 so true. I have 11 cameras inside and out of my shop. 8 in and around the outside of my house and all 5 vehicles we own have front and rear dashcams which have saved me in a couple wrecks already and paid for themselves. Just can't let things go by nowadays.
only 275$? not even 100$ per hour shop closed? and she was caught as a scammer / con artist red handed? that is only a slap on wrist. How many times did she pull this stunt with someone who didnt have a camera. Id think a couple thousand dollars is more reasonable. She'll make 275$ next time she pulls it off easily.
@@Jossnaz Should have been damages on top of that. She got caught committing fraud.
Nice
You definitely did not deserve that. Sorry that happened to you man
Ehhh PRG!!!
Ehhhhh A GOOD GUY TOOO!!!
Hey hey, picking up some soldering techniques? My iPhone 6 has terrible touch disease.
Get that crunch
Happens all the time in business. Especially dealing with charge backs. I went through it 2-3 times a week with customer trying to steal my product and say it never arrived when it clearly was signed for lol
Dude, I was seriously getting SO angry at the start of this video, but in the end, justice was served. THANK YOU for sticking with this case and not bowing to an unjust ruling. Our entire society is injured by bad judges. They undermine the foundations of our system. But they are humans, after all, and prone to error. That’s why we have appellate courts. Thank you for sharing this story!
The sad part is that this person, the customer, likely planned this from the beginning. He's probably done it before. Typically, scammers don't think of themselves as a degenerate scammer. They do mental gymnastics in their head and feel "justified" scamming others. It's the same phenomena whereby a-holes don't see themselves as a-holes. They usually have a justification for their behavior in their warped, defective minds. Usually childhood trauma of some sort.
Some people are just parasites... you have a popular YT channel because of the excellent & honest work you do. Glad you won!
Wow I was searching the exact term to call this customer... but I found your comment, PARASITES you nailed!!
why would Alex say its a 100% fix - I would add if I said that - we can only try to guarantee it. Other then that I agree Alex has the tools to do these kinds of things but tech can be very wonky
@@adamtajhassam9188 Exactly, there's no such thing as a 100% fix. There's so many variables in this kind of work. And I think the judge knew that too!
@@theflowbox "con man" or "grifter" is also good.
@@adamtajhassam9188 Alex didn't say that. The CUSTOMER claimed that Alex said it was 100% going to be fixed in court. Alex cannot be held responsible for what other people say/lie about. The customer lied to the court to help win & get money for a new laptop. If you watch Alex's videos - you would know he would never say that.
Definitely a scam by the customer, seems dodgy as, like someone "slipping,' on ice outside your store to get an insurance payout. Really glad to hear you got justice and I dont blame you for feeling disillusioned the first time around. Great News!
well.... slipping on ice just outside your store in some country's its the owners fault for not clear the ice...
MSA justice was served!
You should watch where your going!
@CBB, Coffee Break Bios The only way Mr. Alex will ever have ice in front of his store is if someone accidently drops a snow cone there.
The record is publicly available Search for it and put that chump on your blacklist
So his argument devolved into: "I send in a brand new working PC for repair"
Makes perfect sense doesn't it? Its almost like saying my already broken iMac worth $0 is now worth $3800 because it was damaged (supposedly) in transport.
he probably should have added, when asked, that the laptop was worth even less than when it was broken after further damage received in transit.
@vipertxt
It's a silly argument. Why send a Mac to a repair shop if it wasn't broken?
A laptop that won't start is worth nothing. It's a doorstop not a computer.
If the customer sent a Mac that's worth nothing, to a repair shop, wasn't repaired it's still worth nothing. Even if it were further damaged, one cannot further decrease the value of something that is already worth nothing.
Thats precisely what the 2nd Judge said when he dismissed the case.
@@mmarsh1972 If it was Hunter Biden's Mac it would still be worth something . . . .
@@peterdarr383
Only to the whiners and losers still crying that Mango Mussolini lost the election.
The unfair sides of business: when stubborn customers want you to get new devices via cheating. I'm glad to see how you handled this issue.
you have no idea how prevalent this is. I work for an ebay store that sells mostly used items. They have to be tested before shipping to not only make sure the customers get working products, but to avoid the expense of dealing with returns and hurthing the store's reputation. Here's a shitty life pro tip: they will sometimes show me pictures of their broken product they bought the replacement for, and say that I shipped a broken item. We cannot contest this in any way because it's a huge waste of time taking all those pictures just for the few bad eggs that use this tactic. So we are forced to pay them back on top of the free shipping we offer on all orders. Thank the gods it's not my own store, but it still makes my blood boil.
" Via Cheating " lol
@@natetechr english is not my native language. I do my best effort in order to write properly, or often not.
@@natetechr His sentence is correct, "via cheating" is totally understandable, maybe not the most appropriate word but anyone would understand what he means. Care to explain to us what you think is funny about that?
@@winterakitaki6878 I thought it was cute and funny. Don't you agree?
feels like a scam by the customer and I think he/she also knew that his/her device is unfixable for a 3rd party repair shop.
Spot on
@@LeoL123 Or his stupidity, but oh well.
Basically, he tried to scam you. The court experience depends heavily on a judge - his character, morals, personality, etc. It´s the same in my country.
Only in America would you have a judge thats incompetent at they're job. 😀
@@davestephens3246 for real, he's trying to throw the scent of his complete lack of cultural knowledge by making baseless statements
@@novusparadium9430 Only in America? I think you meant everywhere except America.
@@novusparadium9430 you have no idea. They’re the worst. Americans suck especially in the last 5 years and sad to say I’m one of them
@@Jordanfiend361 Lol move out than
Situations like this scare me away from opening my own business. Thank you for uploads, your determination is inspirational.
Understandable.
There's parasites everywhere.
It's only one in few hundred that try to get over. Don't let anything stop you from opening a business. Not all customers are crooks.
@@rseltd I've been selling used laptops since january this year, and I had already 2 stolen, so i'll increase that number to like a few tens in hundreds
Situations like this scare me from inviting people over and they slip and fall. Or pretend too.
*Trust me, this happens to a lot of mechanics. Customer comes in with a POS car with no motor. By the end of the day the customer swears they had a working Lamborghini with no problems.*
Ha, that's better than any retail job if you work alone. Customer walks in, picks up something expensive, starts to walk out with it. When you stop him, "THIS IS MINE! I HAD IT WHEN I WALKED IN! ARE YOU CALLING ME A LIAR?!"... You either get your ass kicked or let him steal...
And they are not able to fit into a Lambo ... but adamant you morphed them so as to make the out to be liars.
This happens in other areas too, e.g. services. I had customer stating "thing A" was working the whole year before we touched the system and opened a very big, international escalation that we are to blame. Mail explaining the issue to him prior to the escalation didn't help at all.
It wasn't very hard to find an evidence on the system that he was lying and that the system was set the way it could have never worked before. But we had to waste valuable time of many people around the world just so he can feel important. You bet he didn't say I'm sorry afterward.
I really don't get nature of those kind of people, ignorant, egoistic, think that world turns around them. And lacking the ability to accept the fact they are wrong.
It does test one's soft skills too. :)
Capitalism incentivizes economic victories not economic responsibility
...and much more mechanics willing to rip off the customer.
Some judges are notorious for wanting to "split the baby" - i.e create a compromise judgement where no one is fully satisfied. Unfortunately, when one party is completely innocent this approach is blatantly unfair. Glad you found a no nonsense judge on appeal.
Una compromiso where the jues is cien por ciento satisfecho.
@thousand points of light if everyone gets what they deserve, then all will be in hell.
@@VV-nw4cz true, not all tho but most ppl
@@ArthurM1863 No all people, we've all messed up and even now many of us do without realizing the flaws in our own system believing we are right or fine when we are forcing others to suffer.
@@Buglin_Burger7878 You cant put everyone in the same bag
Several times I found myself in the situation you were in. Appreciate that justice was served to you.
We record every troubleshoot from a top view camera and save it on a NAS, usually complaints arrive in no less than 3 months. Also this helps to quickly review any worker fails and other incidents.
Arrival unboxing is on video with a status arrival picture of the asset and after fix state to make sure user cannot blame us for damaging a screen when we just changed a mosfet.
If you keep every step documented (even exact parts used in a replace) and it was out of your control there is no way that an angry customer will win a court case as all info is stored on the ticket by the technician.
@@andrewcore7672 Yeah this and definitely have good quality cameras, especially when you are opening it and boxing it up for return.
A small thing that you can do to avoid stuff like this,take pictures of the products when they arrive at you and when you ship them back to the customer. :)
Exactly. That's what we do. Along with video.
He's lucky you didn't counter sue for lost revenue attending the appeals court!
No he won't stoop to there level..
Very fair guy and honest...
@@rickeyrecon409 I totally agree with you!
@@rickeyrecon409 I know that Mr. Alex would never retaliate but sending this person a nice big box of roaches would be funny.
Decorate the box like it's something free and when they open it............WHEW! Thousands of roaches leaping out of the box and infesting the home.
Or maybe some nuclear waste.
Now I'd like to see that 😎🖖
That's what I don't like in this kind of situation. Why didn't he counter sue, it will serve as a deterrent to others and also teach the customer a lesson. By letting him go free, he's indirectly helping him
So glad to hear that you stood your ground and appealed and got a sensible judge!
Although, I would be curious if certain states have consumer protection laws that put the responsibility on the merchant to ensure the customer gets their product (whether it be a retail purchase or return from repair or something).
that couldn't possibly apply when the customer is the actual shipper of record.. where he ships to and from is his responsibility. In this case the customer shipped to himself.
Especially that the customer provided their own 3rd party shipping label, they would be fully responsible for adding insurance and filing the claim as the purchaser of the shipping service. The best argument the customer could have would be if the merchant was negligent and poorly packed the item; however, one could counterargue that it was sent in generic packaging instead of OEM box as per TOS.
@@amak1131 The appeals judge didn't have time; however, it would be great to ask the customer did they purchase insurance w/ their 3rd party label? If answer = I don't know or yes, then proceed to follow-up question "Did you contact your shipping carrier about this?"
@@ryanglaser5336 It certainly sounds logical and is a point that could help clarify matters but in terms of what matters to the court, is whether or not NorthridgeFix was to be held responsible for the replacement of the device and whether or not the shipping compannies involved should be made responsible is a matter for a different case that the costumer should of started a different complain about. Also there's the logic that if they had insurance, and the shipping company was required to replace the items, they either should of done so, or there was a dispute already and the client either didn't want to pursue it further or was denied already but without knowing the time frames it's impossible to say for sure what happened.
As for the appeals judge not having the time to dedicate to the case, I find it unlikely, like if they left the room I would think that's because they had no more cases to attend for that time period, went to take a break, or a different judge was going to take over for another set of cases
Not sure about certain states but this will most likely not happen with a dead, out of warranty device! (I’m guessing it’s out of warranty otherwise he would have gone to Apple directly)
I've passed for something similar. First time, judge opted in favor of the customer. We applied again, and this time, same thing. Judge listened, and suddenly stop everything and decided in favor of us.
It's so good to see justice working properly
the justice system has not been updated in a long time and you have to turn it off and on due to bugs and buffer overflow.
I'm delighted that the judge ruled in your favor. Reflecting on my own experience in court, I've learned several valuable lessons that might be helpful to you:
1. Show kindness and friendliness. Greet others with a smile, introduce yourself, and use polite language like "please" and "thank you."
2. Be well-prepared. Keep your arguments concise and straightforward. If you plan to use notes, ensure they are clear and readable for everyone, in case the judge wants to review them.
3. Avoid getting into arguments with anyone, including the opposing party and the judge. Maintain a composed and respectful demeanor throughout the proceedings.
4. Take notes when the other party presents their case. This will help you address their points effectively during your turn.
5. Prioritize and thoroughly consider your strongest arguments beforehand. Similar to point #2, proper preparation is key.
6. Refrain from presuming the judge's thoughts or expressing frustration at their considerations. Avoid phrases like, "Isn't this obvious?" or "What is there to think about?" Let the judge come to their own conclusions based on the presented evidence.
Thank you.
Alex is just more than an average human being and helped many online and even helped folks like Muhseen etc. Even made draws and rewarded customers for comments so he deserved the justice just like how it supposed to work. May the creator protect you and your family for educating us as online viewers and making some kind of income on a daily basis.
Congratulations brother!! I spent 3 years making 7 different appeals on a case that was finally ruled in my favor on the 28th of December. I'm going to be paid 3 1/2 years of back pay and court fees because of all of the appeals and how long it took. For so long I've felt that there was no justice in our court system. Finally I got a judge who listened to me and not even 20 minutes into the hearing he interrupted everyone and ruled in my favor and made it very clear that I was dealt a severe injustice by not winning my case the very second it was read in court. Some judges are literally just that, judges and they judge you by the way you look, talk, act, color of your skin etc without even reading your file or just looking at how much money the defendant has put in his pocket. Especially if you are fighting Big tech. Then when it goes to appeals, the next judge just judges you by what the first judge ruled on. So I'm very happy that you got it ruled in your favor on your appeal. Way to stand up for yourself.
Justice well served, he shouldn’t even try.
and that's why there are 3 tiers of courts. So you can can bring your case to them if you feel like the judge didn't do his duty.
Sadly, winning a case and getting paid are two different things.
Sounds horrendous. Mind to share some details?
Kind of crazy. Half of the time when a Motherboard goes south, it's much cheaper just to replace it than trying to fix it. Glad that the Court finally saw your side and won. Keep up the good work.
Typically when I fix a motherboard on an apple device, it’s a tiny cost pennies/cents for the part and a couple of hours diagnosis and actual fitting.
Typically, Apple motherboards are in the region of 200-600 dollars/pounds, so in the case of an Apple computer, it’s actually much cheaper to fix than replace if you know how to diagnose.
That kinda feels like Apple mentality. Parts should for the most part be very affortable, but even with the more expensive workhours in diagnosing and repairs, this still shouldn't have to be more expensive than a board replacement, with some exceptions.
That's only because the manufacturer like Apple prevent repair stores from being able to buy all the needed components to repair a board. They also restrict access to schematics to make it harder for independent repair. If not for these anti-consumer practices a motherboard fix would be a couple hundred dollars at most and we would have a lot less e-waste going to landfill.
On Macs thats true, not necessarily true on PC. Motherboards in PC can be as low as $80.
Glad to see this had a happy ending. I hate when people scam companies and systems to end up better than when they started at someone else’s expense
People don’t read what they sign and then they also deny admitting their mistakes.
yes but it could happen that the device was damaged by the repair shop and then they try to pass it as "shipping damage"; I've known individual sellers from eBay that when solded a valuable item they upload a one-take video (no editing) showing the device in perfect working order, they turn it off, put inside the packing material, box and labeling to prove they've sent it in perfect condition to the buyer.
@@alerey4363 well ebay and alex arent the same, on ebay scamming is like a naturak task, with people who have no experience in this type of repair, trying to fix something but end up making it worse. Thats why its best to just find 1 or 2 people who are trustable and have the experience in repair. Even tho its costly, no point on going the (i know someone who can do it cheaper route)
That's true unfortunately. They think if i sign any unacceptable, i can shout loud and i will get right anyway
I used to be an operations manager for a large towing company. I would have to go to court often because we'd get sued all the time with people claiming that items were missing from their cars. 1000s of dollars worth of clothing, devices, car audio equipment, you name it. We lost every single case regardless of the evidence. I remember a specific case where a guys car was stolen and completely stripped. He sued us for $5000 because all his car audio gear was missing and his insurance company would not cover it. Even with the impounding officer's statement that the car was completely stripped, we lost that case even after all the appeals were exhausted.. It was ridiculous. I'm glad you prevailed.
It's weird how even after watching this video I feel very satisfied with the idea of a towing company getting consistently screwed over in court
@@nommchompsky Wtf?
Having been a customer before, I am so glad that it worked out in your favor. You have always been clear and upfront on everything every single time I’ve been to your shop. I will always vouch for you and your establishment.
I was so angry during the first part of the story. I’m so glad you didn’t have to pay that guy for his already broken computer. Congratulations on the verdict.
This person was looking for a free ride at your expense. Glad it worked out for you.
The sad thing is these people don't understand they will be black banned in the fixing community as a known bad hostile customer.
No sane person will fix anything they send.
This should never ever ever ever have got to the stage where you had to appeal it was a clear-cut case well done Alex
I'm so happy that this story has a good ending and proud of you that you pressed on to have justice.
From my experience in electronics retail and end user repair, I've seen too many customers with malicious intent.
It's the sole reason I'm not setting up my own electronics sales and repair service. There are a lot of legitimate customers out there, I'd say they're the absolute majority.
But I've seen just how much damage in resources and time can the malicious few cause, and it really throws me off.
Thank you for sharing your experience!
I feel Hanlon's razor applies to customers. They aren't malicious, they are just that dumb and unable to understand what they are doing is wrong.
The malicious ones these days just buy shit off Amazon and return the broken stuff.
I've seen it for all sorts of businesses even major stores, they can just handle the bs and make things more expensive for everyone else. It's kinda depressing to think about.
Capitalism has cultivated terrible behaviors and exploitative functions for economic gain
If people being assholes is all it takes to stop you from opening a business, you weren't that intent on opening it in the first place. People have always been, and will always be assholes, you just have to learn how to deal with them without letting them effect your life. They will always be there though
@@RhizometricReality The zero-sum mentality is quite toxic.
I’ve had a shipping situation where the customer turned away their shipment because they didn’t recognize our company name on the shipping label then wanted compensation for the “lost” package they ultimately received but was simply late. Weeks later, mommy wanted to know why we didn't complete additional repairs declined originally when her daughter said to not perform them due to expense. Sometimes customers use the business they do business with to take out their frustrations on you. In general, a bad review is a product of one’s self; even a 5 star review is an example of how happy we are about our own decision making skills. There are internal problems the customer has and is denying they are theirs to fix. The 1 star review this issue earned us was written by the mom of our 19 year-old college student trying to live vicariously through her daughter who either didn't think this a big deal to begin with or her helicopter mom was doing all the talking on her behalf.
Nice! I have been sued three or four times in 27 years. Judgement in my favor every time. I did learn that people can sue you for anything they want. Whether they win is another story.
At first I thought "what a waste of time and stress this gentleman had to go through" ... but after thinking about it, the guy that sued him actually maybe did something good for him. 107k views in just 3 days... and I am guessing many new subscribers, possible donations and new business.
Though at the cost of a lot of unnecessary stress...
I'm more baffled how on the first hearing, they just ruled in favor of the customer like that.
Because the defendant was a woman and the customer primary evidence was a claim of an agreement over a phone call with someone who wasn’t in court.
What I find mind boggling is how the first judge could just dismiss outright perjury. 500$ for a box? I want to see the bill for that. In fact it should have been submitted as evidence so that the defendant could verify that the bill is real. The facts were mostly ignored by the first judge.
The truly disgusting part is: how many times was this specific computer claimed in court? “I used a new power supply.” Is most likely the cause if the dead computer. I can see this guy just sending his computer to multiple repair shops then suing for no-fix repeatedly.
Supermarket justice. The first judge simply could not be bothered to 'waste' their time on such trivia.
Maybe the Judge did not like Alex's real name!?
@@mikeycrackson very true, sadly.
It’s possible the judge was a friend or something of the customer and that was the plan all along too. :(
I've never watched your channel before, the algorithm brought it to me. Sure glad you appealed the decision and that the appeals court was sane, you won rightfully. Good job.
I "love" it when people contradict themselves. Even if everything was true the customer told the second judge that you are not a certified Apple repair service provider and that you don't have the tools for that. But isn't he the one who knowingly shipped his machine to your shop? It's like knowing the stove is running and hot, putting your hand on it leading to a severe burn and complaining that the oven was hot at the time you touched it.
There are shitty customers as well as there are shitty service providers. Pity you got to experience this. The customer was clearly looking for a way to scam his way to get a replacement for his broken machine.
My thoughts exactly. The customer KNEW he wasn't certified and shipped his PC too him anyway.
exactly, all the more reason I think this guy has dozens of dead laptops he sends out to make false claims on.
And you dont need to be certified to repair an imac..
This scenario is why I took pictures when shipping out equipment. Before packing material, all sides and internal(if possible), after packing material to show I used enough to protect the device, then one in the box before sealing, and more after sealing to box to show the outer carton was intact. And one final picture showing it was on the courier's truck intact. These were saved with a PDF of the shipping label and filed with the work ticket. I never lost a damage claim for anything I sent back.
But you're right, ive read too many horror stories, snd because of that i document everything as thoroughly as possible. People are shitty, and if possible i try and double box stuff for extra protection
Thought about doing this but my only concern is how do you prove it’s the same device in every pic to an average person?
@@mrsemifixit I shipped retired servers back to the customer for a managed hosting company. The servers had the serial number printed on both the front and back, and the internal shots it was easy to capture one or the other in the shot. It was easy to zoom in to the numbers since the camera had such great resolution. Easily worth its cost in the claims we were able to successfully refute.
Great Idea !
@@mrsemifixit The issue isn't that it is proven to the average person, you just have to be enough to reasonably trick someone. What Saberus suggested doesn't ensure anything as a liar could still take those before damaging it.
In fact that is a smart thing to do.
Pictures and video can't prove anything, but they can trick a Jury/judge.
That is all you need.
I’m so glad you appealed the verdict and finally got the result you deserve. 👍
I’m glad you won the case !
Well done my friend. As an electronics enthusiast & lawyer: I found your case thrilling
Super professional. Justice was indeed served that day. The other court must’ve been high or mixed up your case with someone else’s.
Keep doing what you do!
That customer was trying it on from the word go, having worked as a computer engineer for years I can remember at least a couple of attempts on myself with this and my boss just laughed them out the door, great to see you won that 👍
The only part that scares me is how he got a $1200 award from the 1st court.
Wait what?
Computer Engineers don't do "computer repairs"
@@cpK054L freedom allows folks to whatever they'd like within reason. A computer engineer can do computer repairs, or diagnosis, or delegation. You might not, but sure. Every so often it's nice to just swab a deck mindlessly.
Very generic term and can indicate hardware or software work.
@@nicholascompton7066 you are right in this context, but this is equivalent to people doing work that they are not trained to do. Example, a barista with a economics degree.
@@mmarsh1972 Courts don't care about morals. They only care that you follow the rule book.
That's BS. You are so right about our system. I'm so happy it worked out for you in the end. I despise people like that customer who wants to place blame. Congrats on your victory ✌️
Glad to hear to the end that the incompetent judge's ruling was thrown out the window. A true judge that understood the value of time. That was a frivilous lawsuit!
Brilliant, I enjoyed that a lot. I felt your well-deserved victory.
I been in shipping for 20 years. When it comes to fedex or ups if no ins was put on the item it's given $100 base by ups or fedex. When he made the shipping tag for you it was all on him to put the amount needed for ins. I can't understand how you have to pay when everything was done on his end. Good job standing up for yourself.
It was obviously a scam he thought last minute he could pull a fast one. Ops NOPE. I'm more shocked he was able to do a call in from another State. One thing under the Wu to do it in your own State but from another State I'm surprised.
Have to love the shipping trap he may have even tried to blame the carrier. He could have found it or got it from a friend to scam everyone for a couple grand pay day
I bet the customer is black!
@@mofugggz I don't believe this comment was necessary.
@@VoidScorpius truth hurts
I feel the same as you ,it’s a 50/50 chance of getting justice in the U.S. I’m happy you won the case
Thank You for that good story! When justice wins, we all win and the world is a brighter place for it.
I'm happy for you about the judge's verdict. In Germany we say: "Was Recht ist muss auch Recht bleiben" ( What is right must remain right.)
By the way, you were apparently born with a soldering iron in your hand.
So much passion and professionalism in rescuing electronic devices that would otherwise end up in electronic waste... Respect!!!
Yours sincerely and greetings from Dresden/ Germany.
it was great story and i feel sorry for the charlatan customer who wasted your time and the judge and thank you for sharing your story !
Northridge fix. You are an excellent service engineer and I have observed your technical ability and techniques. You are precise and as accurate as can be or expected from an individual as yourself. The criminal justice dept is corrupt many a time. But here in the UK the same applies. Go to court to defend yourself, or else it will not go in your favour.
Yes, I know it's unfair, but this is the courts thinking; that you couldn't be bothered to defend ; so they couldn't be bothered to judge and makes their job easier to sign off. Lessons learned. Thank you and I'm glad you won second time round. In future record it on WhatsApp and send the video to his phone to prove no damage was incurred by you prior to his delivery
One thing that grinds my gears about customers like this, is that they'll try anything for a free penny. Beginning of the story where the judge ruled the customer in favour of the court did indeed make me mad. I'm so glad you appealed against it. If the customer stated that you wasn't an Apple Certified Repairer with all the tools and schematics, why did he come to you in the first place? Makes no sense to me. But overall, a happy ending and justice was served. It's people like this that take away valuable time and resources to try their way of outing you as a bad repair. I hope you never have to deal with him or any other customer like that again. Thank you for sharing your story. 🙏🏻
Ignoring the time (to simplify calculations) how much would approximately would the two court actions cost? That is would be quicker to kick out such "claims" at source. IF your iMac was working... why would u send it to repair in 1st place? Lots or illogical and irresponsible people in this world.
I honestly wouldn't be surprised if it was about that much or less than the iMac cost. Doesn't make sense really. Even if the device wasn't genuinely working, to go arms length of sending it off to a top repairer, just to screw them over, is mind boggling to me. LIke I said, anything for a free penny.
Excellent Job, Glad to hear everything worked out for you
One piece of advice, take videos and pictures of the item while you are packing it. Leave specific marks on the tape and the box and record them or put a tamper-proof sticker on the box while taking the video and or pictures. You can delete the videos and pictures after the customer has acknowledged no issue with the item. These could save you so much pain if you have to go to court in a matter as such. That way you will have foolproof that the item was mailed without any issues. One thing I did not hear from you is that you had proof that you mailed the item without the issues (Broken) reported by the customer.
I do this with pretty much everything that I buy of high value regardless whether from eBay, Best Buy, Amazon, wherever. I unpack it on video and validate it is what I purchased. Same thing when I return or sell something. I take a video of of packing it up. Once I get refunded and/or confirmation of receipt in good condition, I usually delete the video a few weeks afterwards. It's unfortunate that we can't rely on honor system, so many people trying to scam someone else these days.
if they have a specific 'pack' station, they could just set up a camera at ~45° pointing down at the desk that just records on movement, if its a decent res it should pick up the shipping label and that would be all you need to do, if its set up right it could even just 'loop' record (replace oldest file once disk full), then you don't even have to think about it unless there is a problem like this.
Great idea. We take pictures of product right before it goes into the shipping boxes too. Works great both ways since sometimes we DO mess the order up. We can look at the pictures and quickly confirm.
@@htwingnut Same here. I actually bought a 'head mounted camera' specifically for the purpose of recording the opening of packages of things I receive.
I repair specific types of turntables, but due to too much hassle with shipping and items getting damaged, I now only accept local delivery and pickup for repairs. Nice bonus is you can demonstrate things working, and review the issue together with the customer before repair.
It's a good idea in theory, but if you run a busy shop that fixes a lot of devices, then you probably don't have time for that.
I am really glad that justice was served in your favor. It is only metter of right and wrong. Why shoud you pay for something which was already damaged.
Thank you for standing your ground and not giving in to this customer. Unfortunatley a lot of people would have given up after the first ruling and eventually paying the customer. The worst part about doing that wouldn't be the $1,200 loss. The worst part is in doing so it tells them that they can get away with lying to the system and be rewarded for it. My guess is that they person will think twice about filing a bogus claim in the future.
It's not the first time and most certainly won't be the last. However Alex, there is a positive to all of this. Next time this happens you know exactly how to deal with it. Well done with your efforts. justice was most certainly served!
how was justice served? he went out of his way to go himself or someone else to court. All to fend of a con artist, a scammer. The con artist will pull this stunt again with next repair shop, who knows, maybe he has 10 cases going already. He got off the hook too easily.
I’m so pleased that you went back to the court otherwise you would’ve been scammed by this I’m not honest man I’m so pleased you’ve got the right results in the end 👍
That's why I'm moving to America this year - looking for a job in the US since new year. Justice was served. Here in Poland this case would go on for years. And Justice isn't the thing we have here.
I'm just saddened that I have to leave my country to make a decent living and keep my family safe.
Hey brother,
Congrats to you on your victory. It’s shame that some people out there choose to be scam artists and this right here is vindication.
The ending put a huge smile on my face, glad that it worked in the end for you Alex, no better than factory repairs for that scammer.
Thank you for saving me time
Congrats! I appreciate your candor on these difficult issues. Many people can learn from this example - both repair techs and customers.
Good work man, glad you got justice--I appreciate what you are doing on this channel.
The second judge is better than factory! 😂
Glad everything turned out ok!!!
9:57. And.....goodbye :)
Great to hear that it all worked out ok.
Its a good practice to make a photo of packages when they arive, and when they are shipped back for such nuances. Saves allot of headaches.
The plaintiff wasn’t accusing the shipper of harming the physical value of a broken machine, he was suing for the full value when new and evidently was only awarded its highest approximate scrap value. Still not fair considering the waiver he signed but BOTH the repairman shipper omitted making mention of whether or not the shipping label had insurance included, meaning that he probably didn’t take note of it and was defending a position which perhaps he didn’t really need to. I would only take photos in cases where items leaving the store were uninsured. No sane logistics company is going to accept an obvious piece of crap package for delivery when it was insured...
AWESOME! I'm glad you won, they should have awarded you with for time lost.
Black List that guy and NEVER take another job from him, his business or address! Also, next time...go yourself, even though your sister is capable...you're your best advocate!👍
This really shows there's so much difference between people. Some just can't see the bigger picture while some do. Glad to hear it backfired completely for the customer
I'm blown away the first judge found in the customets favor. I'd like to hear why. You would think an explanation would be warranted. Good for you hanging in and appealing the ruling.
Glad you stood up for yourself and got Justice!
The person probably knew exactly what happened, and was trying to get you to buy him a new computer. It probably arrived fine, but then he took it out back and dropped it. Everyone knows that shipments like that require insurance. Further, just like you said, once it leaves you couldn’t possibly be held responsible. The worrying part, is how wrong the first court got it. Sounds like they were trying to make everyone happy, and thought you could ‘afford’ the $1200 to keep the guy happy.
Yeah, that guy was 100% a scammer. I bet he knew he sent out a broken device in the first place.
The one dislike on this video is probably the guy who sued you and lost lol
At the time of my comment here, there are now 4 of them.
I'd say that they are 4 past "customers" that Mr. Alex tried to service and they were unsuccessful in screwing him over.
Any additional dislikes will be even more of them and possibly their friends/cronies.
I honestly RESPECT how you show us how serious you take your business, and THE FACT that you are EDUCATING us how to deal these types of situations when in any type of business. 👍
I'm glad that the appeal worked out for you. Keep up the good work!
Loved the story, happy that justice was served, customer wanted to scam you and get a new computer, I also see how people tend to lie to get free stuff.
Agree with you. Plus, the first judge should be parking cars or sweeping streets,.
The first judge is yet another big tech shill who is obviously against the right to repair movement. They are unfortunately a dime a dozen right now and they bow to tech Giants wishes by ruling in the favor of these well orchestrated scams that have been targeting tech repair UA-camrs over the last year or so.
He didn't personally went to the 1st judge to explain his side. Maybe the representative was not credible or just the judge way of judgement is ineffective.
CORRECT!!!
Good! Im happy for you on winning the case. You do a lot of good things here on your channel and it broke my heart when I heard that the customer won the case the first time. But, Im very glad you apealled it and won.
That's a great story! I think it really gains a lot of traction in court when the shop owner is present at the hearing. Judges often think there may be something to hide when an employee is sent instead of the business owner. The second judge was much better at asking questions and looking through the fog presented by the customer. I'm glad it worked out in the end. Today, many people file cases because they feel there is nothing to lose and everything to gain. They are simply out the filing fee. This is the world we live in. Humans often bring in variables that we can't forecast. I'm happy for the outcome.
No, the thing is that in a trial evidence will be presented and questions asked. If that is done poorly then you may well lose even if you otherwise have a valid case. Judges are not mind readers and have an obligation to decide only on the basis of what is actually presented. My guess is that the sister could not do that effectively. Judges are supposed to be impartial, they are not there to represent you.
It's unbelievable how people nowadays try to blame anyone but themselves. GOOD JOB!
You should record yourself opening and testing the package so you have a baseline reference of how it arrived in your shop. Might save you from trouble later on. Keep up the good work
Agree
totally agree with you ..alex needs to protect his business and family against this sort of customer
He does that already and records the actual repair work on all of the items he works on.
unboxing? omfg
Oh, I can see where that case was going. It was supposed to be a "The judiciary system agrees that uncertified repair shops cause damages to people devices" As part of the ongoing attempts to discredit anyone that's aligned with Right To Repair movement.
The lack of reasoning for the original verdict is very telling how there was bias involved with that judge's decision.
Extra suspicious as it was a deemed a no repair MOBO. Could totally see apple do something this sinister xD
Maybe the person he sent in his stead the first time just did a terrible job explaining the story from their side. You're assuming way too much here; if there was that much bias the outcome wouldn't have been any different when the guy showed up himself and supposedly told the same exact story the first person was supposed to.
@@bradlasalle2888 you also fail to assume that judges, like the rest of humankind, can be influenced by biases before the hearing even started.
It has been extensibly documented that bias does indeed infuence in desicions over logic.
@@bradlasalle2888 the thing is that we don't know whether or not the guy's sister did a terrible job explaining her sister. Considering that he sent his sister in his stead and she knows the case, his computer repair shop is likely a family-run shop where his sister knew how to explain the situation.
The point is that there is so many things we don't know and just making assumptions.
@@bradlasalle2888 Huh? Why not? Thats what an appeal is for, different judge. The bias lies with the judge.
I had to laugh when he said you were not apple certified like that was a bad thing! Why then did he not send it to Apple? I know who I'd rather have work on my device! Keep up the good work and I'm so glad that justice prevailed! 🤣 😂
Really shot himself in the foot with that one. I had a good laugh from it too
Small businesses are the backbone of our economy. Kudos to the entrepreneurs like Alex for dealing with all of the struggles !!
Thank you Alex for sharing. I'm glad the last judge ruled in your favor. With that said, I learned in this video as a repair business, you need to CYA and have an ironclad disclaimer. No exceptions anymore.
Big lesson. Before starting a business, seek legal advice to protect you. If already started and you don't have legal protection, pause, get is it as soon as 10yrs ago. Alex survived losing $1200 because of the legal terms the customer agreed to before trouble started. Salute Alex.
if thats true ? , why did the first judge side with the customer then ?>?
@@daluckysfury3987 Because he was NOT judge Judy!!!!!
It's already law any way.
As a consumer with a broken laptop, looking into repair videos to fix it myself (they are a god send) and seeing your workshop and videos on this channel breaks my heart knowing that this happened. I hope you will get through it my thoughts to you and your staff/family.
Glad to hear that the case went your way. I've had a similar situation where I was being extorted of monies that was all based off lies. Lucky for me there was no substance to any of the points and the judge ruled in my favor. Although it was a relief it was a headache I didn't need and I know how you feel. Keep up the good work
Wow, splendid!
I am new to your channel, but am overwhelm by your works.
It's good that justice was finally served.
What a story Alex! I really felt you were screwed in the first part where you had to pay $1200, but thank god you went in the court and justice was served. Seems like the customer was just all about the money, and I thought to myself throughout the video as to why he wants $3800 when it came in dead, especially including the fact that he opened up his iMac multiple times to replace the power supply (so he could've killed it himself and most likely did), and that it left your store not fixed anyways, so it didn't make sense at all.
All and all, I'm glad you are back and you don't have to waste your hard earned money on useless customers. Keep it up Alex!
Justice WAS served. Congrats man!
I think that there should be a score system for judges. Something as simple as the percentage of cases reverted by the court of appeal. If that percentage goes too high, that judge goes on review, and could lose his title.
That sounds interesting like a call center, they would have KPIs, Key Performance Indicator Metrics. That first judge didn't even bother to review the facts.
@@ryanglaser5336 Or didn't understand them.
Don't forget some appointments are for life and retirement is optional in some cases so you can have some pretty old people deciding on issues they have a fairly limited understanding of.
@@smoky-phil7694 federal
It is always good to come by a judge who actually listens to what people have to say, looks at the evidences and takes a moment to think about what happened. In most cases it looks like they are too tired to care about anything so they just quickly write down some standard decisions for your general kind of cases and call it a day.
Customer was definitely fishing, good thing he’s not the smartest kind.
$500 for a box!? 🤣
C’mon bruh
Was an ibox so i believe the price is correct
@@speedfox100 no it wasn't. Alex even mentioned how it was in a generic box
@@savifrank6323 I believe he was ironic about the "ibox".
@@neutrino68 Might have been an 'Apple Polishing Cloth' style box!
More than twice the price that my Pelican 1495 laptop case... I want to se that box.
Awesome, I'm so glad you got the correct outcome on this!
Ive been here with my repair business. After the first time you realize it isnt no thing and being sued is much easier then dealing with crazy people over the phone. Bring it, as long as your policies are in place to protect you and yours. Keep up the good work bruv
Brilliant, super concise. I'm glad that in the end that it was resolved in your favour. So sad the customers are often the source of issues, but sadly no customers, no dollars.
It sucks having to "go to law" to get justice, but when truth & facts get mixed with a liar, a judge worthy of their gavel, is golden. 👍
Damn Alex, I’m not even halfway through the video, but could just hear the stress in your voice! I’m so sorry! I too was in business for a VERY long time and could simply tell how professional you are from the very first time I saw this channel! BTW, I’m retired now! Sadly, there will ALWAYS be people like this that will either outright scam or otherwise try to somehow get over on you!
Small business owners get screwed a million and one different ways, but everyone assumes that you’re rich just because you own a business! They just don’t realize all of the factors that we have to deal with! They don’t see how busy we are and that our earnings are directly correlated to busting our ass many times 80+ hours each week! They don’t see that we may make a good living, but it takes years to get established, and once we are we don’t have a multinational corporation helping us save for retirement! They don’t know how detailed our records and books have to be! They don’t get that we end up mastering contract law because of situations just like this one! People like this only make it exponentially harder to run a small business, stay reputable, and are ultimately a ginormous reason why we lose money and small business insurance is so expensive! That said, your business insurance should pay such claims, but it may not even be worth it. I’m just glad that you will not have to pay in the end!
I guess this is why the American justice system may not be perfect, but it does have certain “checks and balances” or multiple layers of courts with each one being “higher” than the next. It’s NOT perfect, not by a long shot, but it usually does work and is certainly better than most of the world’s other courts!!!
Wow. Just, wow! Still shaking my head! I feel you! 😞
Be well! ✌️
_"Heavy is the head that wears the crown."_
No matter how a judge rules, his approval rate is 50% at best.
holy shit. MASSIVE deja vu
Cases with multiple defendents or plaintiffs disagree with that second statement