How we got scammed the legitimate way.
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- Опубліковано 29 сер 2024
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Scammers are the worst kind of people in existence.
Heey heey heey. Isnt that a bit racist?😉
@@thomasandrews9355 If he meant Indian people, then yeah, maybe a bit racist ;)
@@thomasandrews9355 i was a bit joking. A 2022 joke😉
Scammers are people too. Don't be a hater.
SIR, DO NOT REDEEM! DO NOT REDEEM!
Can you believe it, while most of us guys are dodging the UV light, some customers will actually pay for it to be delivered to them... Incredible.
But why buy it when you can screenshot it from any video and use it?
I still can’t watch solder mask clips as my sunglasses are still on back order
Why dodge the UV mask? Just curious.
@@CapacitorCapacity UV Light causes problems like skin cancer
Greetings. It is absolutely great that you have elected to protect yourself from those lethal UV rays. Laugh.
I am the customer from Colorado! I'm building out my new repair spot and this is exactly what I need! Thanks for everything!
So cool. That's my order at 6:20 lol. Alex, you guys really do rock. I appreciate your videos and honesty very much. Running such a busy business and being a good dad at the same time is pretty hard. Good job
There may also be a reason the customer to split orders. For example in EU we used to have a limit below which there were no taxes. Splitting order in two was sometimes cheaper than combining due to extra import costs that could be avoided.
agree thats why they don't combine now, those others did it to scam, no other reason
I was one of those 120 orders you filled and I received it in ohio in 2 days from the day I ordered. Thank you very much I love your videos I have learned a ton from your videos keep them coming.
Haha, same here. Also in Ohio!
It's sad that all honest people have to pay more because of scammers and also have more hassles dealing with the higher security measures needed to mitigate scams.
and you can imagine all the inconveniences we go through even at the airports, because someone did something bad.
I worked for a while at a place that did e-commerce type business. These type of orders would happen from time to time and we would always package them and charge them exactly as ordered. I asked the shipping boss why we didn't just combine them to make it easier and while he didn't mention scam he said something like "Hey, if they want them in two separate packages and are paying the shipping, maybe there is some reason they want this done." Start changing around things, you can get a pissed off customer that will say, why did you do that? I ordered them that way for a reason. It is sad, but that is the truth. NRF was just trying to save the guy a bit of money and the guy took advantage of them.
@@Ryan_DeWitt Ngl that actually makes sense though. Buying presents / gifts is common, or just buying things on behalf of several people. In which case, you'd intentionally order 2 and expect 2.
I used to work at a FEDEX where there are miles and miles of conveyor belts that the packages ride on to be automatically sorted and distributed from one end of the huge facility to the other before loaded into aircraft containers.
Even the US post office has a contract with FEDEX to carry the mail.
At the FEDEX facility I worked, on an average day we would have over a million packages come thru and during the pre Christmas period from Sept thru January we would have upwards to over 3 million packages come thru a day. You can only imagine the box jams on the conveyor system that would occur in many locations throughout the facility.
These box jambs are rough on the packages tearing them open from not just the other packages smashing into each other but the conveyor itself holding packages caught and belt friction wearing down the cardboard splitting them open and spilling the contents out all over the conveyor of which some of those conveyors go up 3 or 4 stories tall making it "rain" all kinds of things from open ripped boxes.
One suggestion to keep this from happening is to tape not just the long top and bottom flaps but also the 4 seams of the top and bottoms.
Those end seams can get things wedged in them and then due to the force of other boxes being rammed and pushed into them, they will catch that open seam and rip open.
Another problem I've seen is when a box is used that is too large for what is inside it.
The top can be pushed down and either ripping the tape or the "good" tape stays in place but the cardboard rips open and things can be stolen out of the box by dishonest sort workers.
I over heard an employee bragging how he was able to steal Iphone watches and earpods this way.
I also worked over seas in an American Embassy military post office and would help customers with their packages in that I would custom cut a box to make it fit the materials they were mailing out.
I've even built custom boxes from giant USPS mailing containers that had super reinforced cardboard.
I also saw the results of theft from incoming packages like the ones I talked about where the shipper used too large a box and the items were stolen from just being able to push in the top and take things out.
Yes, they did search you upon leaving the FEDEX facility but the women would hide those stolen Apple watches in their big wired bras so that when the metal detector went off, all they had to say was that they were wearing a bra with support wires.
Even though the packages are only briefly touched by loaders, it does not take but a second to push in a box top and take out things.
The sort workers KNOW which boxes from experience have the good stuff in them.
I always glue the flaps with Elmer's white glue to insure a good tightly sealed box.
You can put just a little glue line on the flaps and it will dry within a few minutes.
You don't have to wait to load a box after gluing it bottom and top.
With taped seams and glue, that box is pretty well sealed for anything.
Great information, thanks for sharing with us.👍
I work at UPS and the amount of boxes I see always badly taped or for what's inside is pathetic and lazy.
Within the EU it's quite common for people to have a CC issued in one country while they work in another.
So I think it should be a red flag only outside the EU.
Well, he just asks more details in that case. Ofcourse I wouldn't want sending CC card both sides photographed, even if we have 3D secure multifactor auth. But drivers license, sure.
@@Jencha010101 Many would be skeptical of sending a driver's license or any other form of ID as well.
The better option would be to only accept non-reversible payment methods for international orders.
Preferably bank wire where you can add a transaction reference.
True, also driver license is a very uncommon thing here to proof identity - many don't even have one. The general passport / ID card would be more common, but that's where people get skeptical for privacy issues.
I'm wondering how the additional security level of Mastercard and Visa works. Can a shop owner "require" it? I guess that would be a safe way for both sides. So far I only had to do it in a very few shops, but having to confirm a payment with the phone through that 2nd protection/auth level is a pretty good solution for both sides.
It should be a red flag regardless where it is coming from PERIOD!
if the owner of the credit card is the one who orders and proofs his "home", no issues.
If name and living place doesnt match... There is something wrong.
I like your style Sir. As a business owner in Cali myself, we have to be more honest and direct than other states. If you allow feelings in your business, those feeling will steal every drop of forward progress you earned.
The "credit card issuance country different from order country" situation can still be applied to legit customer.
In my case, I'm from Vietnam so my CC is Vietnam's, but I go to Japan for study and work. Now when I order something, the order will come from Japan, with a Vietnam issued CC.
But I completely agree with you. That may be a red flag, and it hurts nothing to double confirm with the customer.
Yeah, better to be safe than sorry. A mild annoyance for some customers that have moved country for the peace of mind that ALL customers (Including the ones affected) are being checked for potential stolen card detail usage.
An order from specifically Italy is a red flag though. They're the world capital of credit card theft.
besides, one can use forward shipping services: order using their regular credit card, but use a shipping location in the US, where the forwarder will relabel the package and send it overseas. It may be cheaper, more convenient etc. It's also a completely legitimate way of buying online.
Thank you. It's about time you stepped away from the bench. Haha. No tape?, what can you do?Your so straight forward and honest, your viewers love that and personally I think it makes you a great teacher. It has been great to see you and your business grow.
Great to see all the work that goes along with simply shipping the products. These mundane but very important operations are key to having the best business! Thank you again.
I'm Italian and when I see these things I get the most total disgust. unfortunately thieves and scammers are everywhere, I am very sorry for what happened
in your mafia lawless country, anyone can buy something just by stealing a card and no protection?!. so upset
In Europe, within the EU Financial services are free to cross national borders. I live in Hungary and I have a card issued in the UK, and the clearing company in Lithuania. This is how the EU works...
One thing I do when I receive a replacement credit card is memorize and write down the CVC number and then remove that number from the credit card. That way if the card is stolen, it can't be used fraudulently online.
Thanks for the tips Alex.
That is a great tip..... thanks
A lot of sites don't even use that number tho...
Just ordered the fume extractor along with some other things. It was shipped quick, no problems with any of it. Always great dealing with these guys.
When customers pretended I didn't ship stuff or said I gave them wrong item or fake item....I would just tell them no problem, we have associates that can come by their house to fix the issue, if they changed their mind and actually received the item as it is, please let us know and let PayPal know. I had about 50 of these, only 5 of them were hard headed and called the bluff. Lol. But one of them actually lived 20 minutes from my house. So I went there randomly and asked them to show me the fake item. They found the real one :) I broke no laws or terms, I was going above and beyond for customer service. Lol.
Suge Knight, is that you? Lol
"We Live In A Jungle"...so true. Electronics and Philosophy CAN go together....lol👍 I like the way you give us a snapshot of all the tasks you have to complete at the shop and the nuances of shipping stock. It just completes the picture of NorthridgeFix and I learned quite a lot. Thank You.
2:00 People in Europe move because of work also Revolut exists so your card is not from the country you are
I use Revolut and Monese when doing purchases on the net. It's perfectly legitimate, not a flag. Many people in Europe use such systems because they are much more secure than sharing you actual credit card number.
It’s a shame that people behave this way. Not only are they taking advantage of a business they also cause problems for honest customers. This behavior is disgusting
This is exactly why I stopped accepting PayPal as well, shame.
PayPal is not your friend. As a buyer I got scammed by someone selling a magazine subscription. PayPal refused to reimburse me.
@@LouinVBAs someone that does a lot of trading for hobbies, paypal is terrible. Huge fees, terrible support for sellers. Immediately debits and holds funds on disputes. I had written proof from the buyer that they received and confirmed functionality, which was the extent of my responsibility as it was invoiced / sold / shipped as-is / no warranty. 2 months later, he damages the cable on the headphones, starts a dispute, immediate $1500 debit from paypal. 3 weeks of my funds being held because the buyer punished me for him damaging his headphones 2 months after the fact.
Paypal is absolutely a nightmare company to use.
Alex your story about the scammer is one we all as business owners have seen. And that is also why we also stopped using PayPal. PayPal is to my opinion scammers Paradise.
As a customer and using paypal I was ripped off and found it impossible to put in a complaint. By the time I'd filled in the details, the page refreshed and I had to start again. I try to avoid using paypal because of this and also because they have politically motivated bans.
This is deplorable. I don't understand how scammers can live with their actions knowing they are taking advantage of others. I ordered a Grinding pen and Northridgefix T-shirt on CHIRSTMAS EVE! The order was processed and shipped THAT VERY SAME DAY. I had it within 3 days packaged neatly and well.
I don't know how Alex finds time for his family - He's a workaholic !!
He cloned himself long ago so don't worry.
ThanK you for the SCAM alert of combining two orders via PayPal which needed two tracking numbers to confirm each order was shipped.
i run a shop that sells keyboard parts, things like switches, keycaps, lube, tools etc. many years ago i use to also sell on ebay and amazon. i never got scammed but i don't combine orders for this reason. if you place two orders you get charged for shipping twice and you will get two shipments. it's more work for me and no one ever says thank you for doing anything extra anyway. so why bother?
I run a business myself and even if you send out lots of items in one package they can say certain items are missing
@Abde Zen hi thanks for the input I think I’ll start doing that, I have noticed some companies do that, they tick off everything and put the name of the person who checked the parcel and sign off on it, people do some crazy things and there’s always loophole for people exploit, customers sometimes do a claim on there credit card or bank card and make false claims, it’s very hard for the credit card company to decide who is telling the truth, if I make a mistake it’s very easy for me to check as I just do a stock check for that item and I’ll know if it’s my mistake and I have made that mistake where once it maybe twice where the buyer bought 2 but I thought they bought 1 and only sent 1, but it cost me as I have to pay postage again to send out the missing quantity
Legit mistakes do happen but with the hundreds of packages I've received over the years I think it has only happened to me a single time.
I have learned that eBay and PayPal will always favor the buyer. Some buyers take advantage of this and claim lost or damage to get two items for free.
@abdezen5323 It's called a packing slip and it's great for honest people but not much good for scammers.
actually, once this happened to me. I received a package with air. Paid 100 bucks for it.
By looking at the stuff in your store i see You are running a serious business it's amazing that you handle such responsabilities like this and you are just a tech guy who fix electronics what you do is more than just fixing things it's alot bigger, at a big companmy level. god bless you all.
I recently found this channel,and I am in Love with it.
Love seeing these videos and people making businesses work! Super inspiring! 👍
Do NOT go with FedEX! They are horrible and you will have more complaints than you need to deal with.....they are terribly inefficient, they will claim a business is CLOSED on a Sunday because they're too lazy to check for themselves or be bothered to pull into a driveway and double-check. I have had to drive to a FedEx hub to get a package on a Saturday so my customer wouldn't cancel his $900 order because the driver didn't feel like checking if my office was opened and just put into the claim that I was closed.
I have never dealt with that bulls*it from UPS.
Do NOT go with Fed Ex...I guarantee you will regret it.
You Rock man, glad I found you... you're magic !!
Thank you for sharing your experience with the 2 orders combined in one shipment scam. No good deed go unpunished.
I've dealt with the two order situation. Luckily I have always been strict with my policy and if they place two orders and then contact me about combining them I explain our payment processor (paypal) requires orders to be shipped as they are placed. I can either ship them as they were ordered or I offer to cancel and refund both orders and they can place a new order with everything combined. This way the tracking always matches up. No editing the orders. Most customers understand and many of them have you ship as is because they don't want to take the time to place a new order. Also during the refund they have to wait for the money to show back up if they don't have additional money in their account for the new order. This is the world we live in. Its also a hard situation when they find out shipping insurance covers up to the point of delivery. Porch theft is not covered.
You are looking healthier, proud of how far you are coming!
Awesome you go the extra mile to make sure no scammers.
It’s always nice to see a USA small business succeed! Especially when family members are involved.
Yeah, I'd agree with those that state names and addresses do not need to be shared. That is a huge privacy thing. You are given their information to make purchases and that should not be shared. Would be no worse than selling their information to some scam call center
Just take a picture of the products before closing the box. Upload the photo to your computer and add the ordernumber (in excel or something) It’s 2 minutes extra work, but can save alot. Good luck with your business👍
Love that you share the day to day running of Northridge, Alex. I used to work for Amazon so I appreciate the fulfilment side of things. Those tape dispensers look very familiar ;-)
Many from Eastern Europe work in one of the western countries. For example almost 10% of Romania lives in Italy.
Its an unfortunate reality but it always sucks to hear. I see orders from flagged and suspicious cards quite frequently as well. People get very creative with their scams, they tend to lean on large company's well known policies like with Paypal, Ebay, and Amazon. Paypal even keeps processing fees just to add insult to injury.
Looking fit, NRF! Best wishes for 2023
Ebay sellers combine shipping all the time, and they simply enter the same tracking number for each item. Paypal doesn't seem to have any problem with that.
When you was like “where's the camera” I felt the need to answer lol
That sounds absolutely bonkers. Why would Paypal not accept if you gave them the invoice for all the items you combined. I guess they always give preference to the person spending money, alot of people are scared to sell on ebay because of stuff like this.
You shouldn't ask someone to scan their drivers licence and both sides of their payment card and email them to you.
There is no way I would do that.
The country of issue for a card really isn't the business of anyone else. I get your trying to do the right thing but I don't think you should be asking for personal information and asking them to submit it unencrypted.
Encryption is one thing and verifying the customer info is another. If country of issuance is not the same as ship to country, then we are not covered should the customer file a dispute. Drivers license and Credit card photos are needed. Otherwise the customer can choose wire transfer instead and we have that option on our site now.
If you want to buy a video game on Playstation online (PSN), they check the the issuing county and will refuse if it does not match the residence of the account. Even inside the EU between countries.
It's a business, they're only looking to confirm their identity and then they'll get rid of the evidence.
It's not like it's just some random guy asking for peoples identification and card information.
Given that this is a business that does data recovery, people already need to trust them with sensitive information, so it shouldn't be the biggest concern about them handling identification details.
I try to avoid fedex because every single package I have ever received from them looks like it was beat up and abused. Why I have no idea.
paypal is horrible and corrupt, have had many bad situations with them...... only use local credit unions for payments
It is sad this has to be done. I sometimes browse a site and order something and a moment later i see they have something that i also need but did not find because of bad search function or whatever reason, i would love the shop to combine the orders in the same package but now i understand why most ship it as different packages. It is a shame 1% costs 99% more money but it is a must for the seller
lesson learned, never combine orders in one paket.
Avoid PayPal like the plague if you're a business! Let them slowly die to rising competition.
If you are in Europe and have Revolut, you can have account in another country
I was scammed out of a $500 camera lens. The guy paid, I received payment notification from Facebook marketplace. Once I let him know I physically shipped it. He called his bank and disputed the charge, got the money back and kept my lens.
big boss is watching this going "oh my god the soldering boy is measuring boxes" :D - the story about the scam broke my heart. you're trying to save the planet and scammers take advantage of it. unbelievable.
It is his Dad who does the packing and shipping, not his Uncle (Big Boss)
@@melstead7937 right! sorry!
NorthridgeFix
You are an example of hard work, methodical for all of us.
Congratulations on your professionalism, intelligence and technical training, you help us learn useful things from you
I wish you success and good ease in all you do.
I have sold microscopes to Italy. One customer though he paid would never confirm his address.
I know a vendor who ships stuff that would only ship if the credit card billing and shipping address were the same. He got tired of dealing with scammers.
Your videos always have value which make them great videos. When you are doing a repair and notice that something else also needs repair apart from what the customer had described, how do you bill the customer without them thinking it's a scam?
Its good that you take care on orders, there are plenty of people trying to shill off other peoples hard work.
It's sad how different the world is on the other side of the Earth. I'm from a small country, people don't even think about doing stuff like that here. As someone who is on their first steps of developing a business, I appreciate that you're so forward with all of the business/job related issues that you face along the way. Sharing your experiences like this can save me and many others from making similar mistakes.
Look into signifyd brother. You can submit orders for a guarantee, they do checks to determine if it seems fraudulent or not, they will give you a guarantee and if it ends up fraud they will reimburse you.
I’ve disliked eBay and PayPal for many years. They always seem to side with the customer, so if you’re a business, you lose out on both the product/service AND the Money!
the shiping should have a weight. you should be able to show the combibed weight to prove* he already received both orders
* not definitive as an a-holes could ship a rock instead, but thats always the case
Ah! I've had to send license and photo of me before for a few purchases (I'm in Australia)
Makes sense now! Cheers
This is exactly what happened to me, but in my case it was Verizon.
I have sent back to Verizon two cell phones, but instead doing two packages I combined them to one, because I was paying for shipment and guess what?
Verizon charged me for second phone saying that they didn't receive it.
After this I terminated service with them and moved to T-Mobile.
I just ordered some stuff from your store to try and learn it really calls my attention! I have a couple broken laptops wish me luck!!
You need to log their IP and if they are scammers you should report them and have charges placed against them.
We are only moving as fast as our slowest person. Thanks Alex and, as always, good luck.
I saw that video where he was putting a 1.5 Million dollar bid on a home in California! This makes him a millionaire. Unfortunately, if you make it known you have a business and you are a millionaire, scammers will be coming for you.
Those are the common scams being used on any online purchase even on Ebay and Amazon sometimes they make an excuse when they already got caught as a scammer but they will still do it.
Worked with ebay and amazon before and sad to say day by day buyer, seller and so on looking for a way to scam people, file dispute, change information and so on. People will do anything to gain advantage and profit.
Great video. I worked for ups store for 2.5 years. I quite enjoy packing things.
Wish where I work had a tape machine like yours! Thanks for the info about scammers!
I am happy with the order I placed months ago, will be ordering more stuff in the future
Thanks for sharing. This world we live in is so crazy and so many people are disrespectful and have no honor.. :) .. My dad and I always talk about how the world and the people seem to have changed.
I always have a CCTV when we packing ...also we always get a proof of postage with weight of the parcel....so no scam
also doesn't matter if you do not accept Paypal, they always can make a chargeback for that order.
good example of the saying "one bad apple spoils the bunch"
I used to be a eBay top seller and for situations like yours I would ship them 1 large order with the two things combined and then ship a gift for the second order so you have 2 trackings. Its good to give a gift as customer service and in case you get a liar of a customer like you had you covered yourself by having the second tracking number. But I would be careful if it's freight those can be more tricky.
This is a training video for the next employee
That’s honestly freakin’ sad. This basically just screwed up shipping for everyone.
Wow, thank you very much for sharing this important information, so that everyone is warned about this scam method.
That's mess up, how dumb people are trying to scammed all the time. Definitely that's a red flag! Good points given.
بعتناه ناقص 😂😂😂أحلى حبايب you are the best of the best
Lol
Being succerful attrac' scammers. That's the way it is. Big bless my bro.
Yep I agree scammers ruin it for everyone else
More to learn Alex. NEVER ship to a PO Box!!!
Thanks for sharing.
Don't forget...............The US post office has a contract with FEDEX to carry their mail.
It depends upon where it's going as to if it gets flown or not but always check before over paying using FEDE exclusivley.
I hope you won't have too many return scams. They are such a pain to deal with.
This is the North American Dream, Owning your own business. Your doing a great job!! Thanks for sharing
In europe we have quite strict rules around using credit cards and payments in general. Most of them uses multifactor authentication where you need to confirm your card with your bank before making transiaction, especially if it's high value transiaction. Don't you have anything similar in US? The middle man that would save you such hassle and protect both customer and your business.
Its called PayPal they charge the huge fees and usually will side with the customer in a dispute so they don't have to deal with it leaving the merchant screwed.
@@duckflynn3849 don’t you have like 3-d secure?
@@duckflynn3849 Paypal is a early 2000 thing. Double Factor Authentication. 3-D Secure. Voice Recognition. There are several features that we have in place to confirm that we use our Credit Card. Also counts for Australia.
They sitill dont use pin codes only signatures so CC security is very low in the US.
@@duckflynn3849 MasterCard and Visa have also there own where you have to confirm uncommon or high value payments through your banking app. At least here in Europe, but i thought it's available worldwide(?).
I always wondered why I get sent two parcels when I buy online from the same person
A customer that does more than 2 missed parcels scams within a certain period of time should have a permanent flag attached to their account and billing address.
So annoying scammers :-/ and as paypal is not even interested in doing the right thing, filming the packing process wouldn't even be enough ... the only way for combined shipping, would be to cancel previously made orders, and make a new one, that includes all items ...
Where's the camera best part😂😂😂😂😂Love your videos
a very simple fix you take photos of the two orders in the combined box.
Amazing background video. I like that. Also shoptour-videos are interesting. Great work. Keep it up. Thanks for the video. Greets
The reason is custom