Here is why Face ID can't setup after repairing

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  • Опубліковано 24 гру 2017
  • We replace the iPhone X front facing camera assembly and ear speaker assembly to test whether the Face ID works well or not. Replace the infrared camera, ambient light sensor, and dot projector will lead to Face ID not work.
    More details about this video please visit this article:www.etradesupply.com/blog/can...
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    iPhone X front facing camera replacement: www.etradesupply.com/apple-ip...
    iPhone X Sensor flex cable replacement: www.etradesupply.com/apple-ip...
    iPhone X repair parts: www.etradesupply.com/apple/ip...
    Repair tools: www.etradesupply.com/accessor...
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КОМЕНТАРІ • 259

  • @fablabmayaquintanaroo3902
    @fablabmayaquintanaroo3902 3 роки тому

    Really really nice!! Thanks a lot!

  • @welovetechstuff
    @welovetechstuff 5 років тому +9

    Thank you so MUCH for this video finally someone clearly explained what Face ID is synced to!

  • @heartthrobbb
    @heartthrobbb 2 роки тому +1

    Hey, this is the first video that explains this issue properly. I have an XR it fell into the pool then I dried it and after a while it worked perfectly the cameras had water droplets for a few weeks then they went away then it got wet again but not a lot then it stopped working. At that time my back camera wasn’t working. I got it fixed and everything works except my Face ID , says true depth issue. The sensors still work etc. the guy who fixed it says since it got wet I can never have both my front facing camera and Face ID work at the same time ever again. Is he right ? What should I do ? Should I just leave my phone as it is ?

  • @joganandigp
    @joganandigp 6 років тому

    nice OOOOOOOOSOME information!👍👌👍👌

  • @viphonekings6136
    @viphonekings6136 5 років тому

    Great Video On iPhone Repair. It's nice to see a good POV to further my knowledge

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому +4

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @thetechfromheaven
    @thetechfromheaven 6 років тому +71

    At this pace, Apple will add a self destruct feature in the next iPhone, similar like they do on Mac books lol

    • @BillAnt
      @BillAnt 6 років тому +4

      BRILLIANT idea, I'm calling Apple right now to request that awesome feature!! ha-ha-ha
      It's friggin' sick with their crazy security tying the fingerprint ID and face ID sensors to the main board... like hackers will crawl into your phone and tap the data lines right?! Nobody will! dumb ass Apple, just makes repairs impossible!!
      I was wondering if anyone knows of any software or programming box on the market which can re-sync them??
      So wait, replacing the iPhone X screen even with an original OEM one, causes the faceID to malfunction, or what's the deal??

    • @welovetechstuff
      @welovetechstuff 5 років тому +2

      @@BillAnt Hello. If you replace the screen it does not stop working. As he said in the video the face ID is synced to mobo + ear speaker. IF you have all of those 3 items it will work (with those 3 items I mean 3 of unique ones, because one touch ID/Front camera only goes with one motherboard and ONE ear speaker. As for the apple goes they don't do this, because of security, they do it because they want people like us away from repairing their devices. Steve Jobs said that he doesn't want people inside his devices and that's what they are doing. It is REALLY hard to get such programming box that could help you with this.

    • @BillAnt
      @BillAnt 5 років тому +1

      @We Love Tech Stuff < Thanks, I wasn't sure about those three items are also tied to the mainboard. Great, so god forbid you nick the ribbon of one of those items, you're screwed. I wonder if even one of them are non-functional, would the phone still function less of course that particular item, or all three have to be fully functioning?

    • @welovetechstuff
      @welovetechstuff 5 років тому

      @@BillAnt As long as it has the connection to the circuit that has the ID patched on it and the cable is not torn it will work, yes. For example your ear speaker stops working, your Face ID should in most cases still work, but as you can see in the video. If you want to replace the ear speaker and want to keep Face ID functional you have to solder off the actual ID recognition circuit. Hope this helps.

    • @BillAnt
      @BillAnt 5 років тому

      @We Love Tech Stuff < Thanks, I just haven't worked on any "X" series yet, but plenty of 7 and 8's. Alright, crossing my fingers.. he-he. Samsungs all the way through the S9 series don't have this crazy ID tying to the main board... not sure about the S10's... we shall see, hope not.

  • @austinhail3043
    @austinhail3043 3 роки тому

    What glue do you put down for the Face ID sensor on front of phone?

  • @imcool00011
    @imcool00011 6 років тому +1

    Subscribed and liked

  • @inderjeetarora5560
    @inderjeetarora5560 6 років тому

    thnks alot

  • @dantelangone4829
    @dantelangone4829 3 роки тому +2

    Hey there, thanks for the helpful test! I am writing to ask you an opinion since I am facing a doubt. I have an iPhone Xs all working (also Face ID) except for the front camera that gives black screen. The device components have never been replaced, tested face ID sensors (IR, dot projector, proximity) all works fine except for the front camera sensor. Now, I understand that if I change the whole module I will loose face ID and in my opinion it's not worth.
    However, if I buy a camera module and I transplant all sensors except the front camera this should get face ID and camera both working right?
    Since the metal assembly is hard to dismantle, how did you put it back in?
    Thanks again for the content!

    • @etradesupply
      @etradesupply  3 роки тому +3

      The face ID sensor is closely combined on the front-facing camera module. We don't suggest you dismiss the camera module because it will damage the face ID sensor and the flex easily. You can replace the whole camera module and transparent the face ID data with the programmer tool from your original face ID model and that will work.

    • @dantelangone4829
      @dantelangone4829 3 роки тому

      @@etradesupply Pretty much like this video but for face id right? it.ifixit.com/Guida/How+To+Restore+True+Tone+After+Screen+Replacement+On+iPhone+XS/128934

    • @etradesupply
      @etradesupply  3 роки тому +1

      @@dantelangone4829 yes

  • @esadmuric7839
    @esadmuric7839 6 років тому +1

    Thank you for great video. This explains alot. But I have few of my friend that fixes iPhones too, they told me that face id stopped working even if they moved all sensors and cameras, speaker to new screen. Why is that?

    • @etradesupply
      @etradesupply  6 років тому

      Hi Esad, the iPhone X Face ID can work if your move all sensors and cameras, speaker to the new screen.

  • @brookkao3051
    @brookkao3051 4 роки тому +3

    Thank you so much for this video,
    Which sensor has dirt in the video(4:21)? My iphoneX has water damage, i think cleaning it up might be the solution.

    • @etradesupply
      @etradesupply  4 роки тому +1

      It might be the light sensor. You may see which sensor has dirt when you tear down your iPhone.

  • @proviruiz2959
    @proviruiz2959 3 роки тому

    Hello i just replaced my front screen on my iphone x due to it breaking and my LCD damaging my face id is not working it says i cant set it up on this iphone

  • @user-iw2mo7yu4d
    @user-iw2mo7yu4d 5 років тому +10

    Same as that touch id button, but I think it's overkill more than "security", changing those "bio sensor" won't disable the security of the phone.

    • @daxwestin4216
      @daxwestin4216 3 роки тому

      not sure if you guys gives a shit but if you are stoned like me during the covid times you can stream all of the latest movies and series on InstaFlixxer. I've been streaming with my gf for the last few months :)

    • @estebanarchie3292
      @estebanarchie3292 3 роки тому

      @Dax Westin definitely, have been using instaflixxer for since november myself :D

    • @ismaelnoah7801
      @ismaelnoah7801 3 роки тому

      @Dax Westin definitely, I've been using InstaFlixxer for months myself :)

  • @peres.isabelle
    @peres.isabelle 5 років тому +4

    My "Face ID" has stopped working suddenly, but the front camera and light sensor works, less in portrait mode. In the store they noticed a problem in "True Depth", however they claimed that my phone got wet, so I no longer have the guarantee ... How can I fix the "Face ID"? Would you have any tips to help me? Thank you!

    • @etradesupply
      @etradesupply  5 років тому +1

      First of all, you have to make sure nothing cover on true depth camera. Also, you can check the face ID setting on your phone. Furthermore, add alternate appearance is necessary. Make sure nothing covered on your face. It can't be wet unless water damaged or used in wet. Hope these would be helpful to you.

  • @laidoffengineer1124
    @laidoffengineer1124 3 роки тому

    My iPhone x back glass has been broken so now I'm planning for replacing,,,,so is it good to replace r will there be any future problems??? Please reply sir

    • @etradesupply
      @etradesupply  3 роки тому

      The iPhone X back panel is a replaceable part. You don't have to worry about it. Just be careful while using the phone.

  • @justineformacion7122
    @justineformacion7122 3 роки тому

    Planning to replace my xs max’s glass screen, not the whole lcd display since the touch still works. Will the face id become affected? Thanks

  • @ash9964
    @ash9964 4 роки тому

    Question!! Just replaced LCD iPhone x, now ear speaker and face iD won't work and the long press flashlight haptic on the lock screen only works sometimes

    • @etradesupply
      @etradesupply  4 роки тому

      Try to reset everything on Settings and reboot your iPhone. If these are still not working, check the parts and the flex cables in the repair shop. Maybe the cables are disconnected.

  • @Josh-kh6zo
    @Josh-kh6zo 2 роки тому

    Where can I buy a original front camera for the I phone xr ?

  • @solomonudo2686
    @solomonudo2686 2 роки тому +1

    THUMBS UP KIDITECHIE IS TRULY THE BEST

  • @maximomuller1038
    @maximomuller1038 4 роки тому

    Hi please help me , I have an iPhone X an I Think that the previous onwer change the screen the problem is that only the dot projector don’t work , what happen if I change only that?

    • @etradesupply
      @etradesupply  4 роки тому

      The dot projector and infrared camera are tied to the unique logic board. We suggest you check the dot projector because this is the important hardware of the Face ID system.

  • @faridadgozalov835
    @faridadgozalov835 5 років тому +2

    plz tell me. how to repair a face id that opens but is not defined. he cannot calculate the distance!

    • @etradesupply
      @etradesupply  5 років тому

      you should reset your face id on setting if your phone failed on recognition for times.

  • @TheCyberboy10
    @TheCyberboy10 4 роки тому

    Hey man, my iphone Xr’s face id is not working after it fell in the rain could you tell me what I should do??? It does the same as the potrait mode where it doesn’t detect my face

    • @etradesupply
      @etradesupply  4 роки тому

      Sir, your iPhone may be water damaged if so. You need to go to the Apple repair store to check the front face camera.

  • @seimeipayong3850
    @seimeipayong3850 4 місяці тому

    Why does when i transplant the orig flood illuminator and ambient light, the face id is still not working? Help

  • @AP_Singh-PB08
    @AP_Singh-PB08 4 роки тому

    sir please tell me if back secondry camera problem then face id work or not ??

    • @etradesupply
      @etradesupply  4 роки тому +1

      Face ID only works with the front-facing camera. It doesn't affect the back rare camera.

  • @niellezan
    @niellezan 3 роки тому +1

    Face ID failed
    Ambient Light sensor not working
    Proximity Sensor not working
    Flood illuminator not working
    Front Microphone SIRI problem setup
    But
    Earpiece working
    Front camera working
    Animoji Sensor working
    What to replace? Thank you

  • @ffllaakkii
    @ffllaakkii 5 років тому

    Hello there, i replaced the earpiece speaker with an after market one, also i damaged the flex cable while removing the original one!
    I installed the after market one but no face id or ambient sensor are working , is there any way i could have it fixed?
    Thank you!

    • @ffllaakkii
      @ffllaakkii 5 років тому

      If someone has an answer please let me know thank you!

    • @etradesupply
      @etradesupply  5 років тому

      @@ffllaakkii Hi! The flex cable cannot be damaged because it is hard to fix. You should be very careful on the earpiece speaker replacement. We suggest you go to the Apple official aftersale center if it is really damaged.

  • @abdulmujtaba1586
    @abdulmujtaba1586 5 років тому

    My iPhone X infrared red strip break what should i do.? Please help me

    • @etradesupply
      @etradesupply  5 років тому

      If the infrared is broken, you only have to send it to the Apple Store. Other repair shops can't fix the problem.

  • @alextenorio7621
    @alextenorio7621 4 роки тому

    Hi friend!
    If I can ask you something,
    I have changed the earpiece of my iPhone X, but after that, FACE ID is not working anymore, it shows a message for trying later, when I try to set him.
    Are you able to tell me why?
    Thanks in advance

    • @etradesupply
      @etradesupply  4 роки тому +1

      It may be the systematic issue. Did you try the recovery mode or reset everything, and reboot the phone? If the problem still exists, you may assume the problems of the face id module. As the final suggestion, if the repair shop tells you the motherboard has problems, don't trust him.

    • @reshavgrg
      @reshavgrg 3 роки тому

      Did you fix it ?

  • @zoubirov
    @zoubirov 6 років тому +1

    Hi Etrade, thanks very much for your video! I've changed the screen of my iphone X only and now the Face id is mentioning a problem with true depth camera. Do you have any suggestion of what i could do to solve the problem
    ?

  • @angelbluerider9588
    @angelbluerider9588 Рік тому

    a cell phone store selling me a iphone 11 for cheap price with NO FACE ID. they said i can still use the phone like that. is it worth buying if i dont use FACE ID?

  • @THERIOClub
    @THERIOClub 5 років тому +1

    Hello my Friend, I want to ask about my Iphone X problem, my phone was hit by the car, the screen broke, and the front camera broken too, after that if I turn the phone on there was a Massage say “unable to activate Face ID etc.”, , I never Added Face ID in my phone, can I fix the Face ID if I buy the new front camera aftermarket ? And my back phone camera sometimes work sometimes not, is there any problem with my back camera too? FYI the tele lens of my back camera is cracked, but the another one is good, now the whole back camera is hard to open

    • @etradesupply
      @etradesupply  5 років тому +1

      The iPhone X Face ID system is complicated. You should go to the repair shop or Apple repair center to check if the front face-camera, the proximity sensor, the ambient light sensor all in the module are OK.

    • @THERIOClub
      @THERIOClub 5 років тому +1

      ETrade Supply I contact the Apple support center, they do diagnostic checking problem online for my device (Settings > Privacy > Analytics and tap "Start Diagnostics with Apple Support". ) an the result is “Alrighty! Based on the diagnostics its best to set up service. There are some sensors with the Camera and Face ID that are not functioning correctly.” What do you think about it my frien? Btw thanks for your reply

  • @karinavelazqueza.7140
    @karinavelazqueza.7140 3 роки тому +1

    Hello! I just got my screen for IPhone 11 replaced because I fell and the screen broke through my screen protector, everything works perfectly, but the Face ID either takes a while to recognize my face or doesn’t recognize my face, when resetting Face ID and trying to add my face again at time it keeps saying move up, lower, closer, can’t be seen, things like that at times, what should I do? Or is this normal? Because beforehand it would recognize me real quick even in the dark but now it doesn’t really recognize me in the dark. I’ve never gotten a screen replaced so this is my first time so I’m not sure what’s happening.

    • @nataracoaxum8859
      @nataracoaxum8859 3 роки тому

      Same thing happened to me with my XR. Still don’t have an answer.

    • @uRyL.
      @uRyL. 2 роки тому

      I got a screen replacement on my 11 and now Face ID don’t work at all

  • @stevenmalyj3626
    @stevenmalyj3626 5 років тому

    Sorry - I think this question has been answered in some form or other but I'm not technical enough to tell. My iPhone X has "detected" a problem with the truedepth camera and disabled facial recognition. At the same time, my front facing camera is no longer working (stays black) and my rear camera takes a little longer to boot up. I'm a couple of weeks out of warranty (fucking great!!!). So if I replaced the whole front facing camera unit with speaker assembly, would that allow me to get facial recognition working again? There's nothing else broken that needs fixing - the screen and everything is still in mint condition.

    • @etradesupply
      @etradesupply  5 років тому

      Replace the speaker assembly, the Face ID will not work. You can try to only replace the front-facing camera.

  • @krismadness
    @krismadness 5 років тому

    Hi, my iPhone x after changing screen n not able to detect my face. Tried resetting n cleaning all the sensors but not working. It's keep on saying to move higher or lower while setting up face id and even my portrait mode in front camera is not working properly. Plz help

    • @etradesupply
      @etradesupply  5 років тому

      Did you go to the repair center to check the front-facing camera? Maybe something is wrong on the camera.

  • @mahsumgergin6033
    @mahsumgergin6033 3 роки тому

    hello, I am inaccurate, I'm dealing with iphone repair, my problem is face id zoom and zoom out error after iphone x screen screen replacement, how can i solve this problem i am glad if you can help sorry my english is not good

    • @etradesupply
      @etradesupply  3 роки тому

      You should check the front camera firstly. If the front camera is ok, then consider the problem the face ID module. Try to reset your face ID if the problem can't be fixed. Go back to the repair shop for further repair solution.

  • @callstarstilburg5358
    @callstarstilburg5358 4 роки тому

    After screen replacement with original front sensor cable I get error " Move iPhone a little lower ". Cables are in good condition and caution was used to replace the parts. What one could it possibly be?

    • @etradesupply
      @etradesupply  4 роки тому

      Just reset your Face ID if so, or backup your important data and reset everything, then restart the phone. Hope this would help.

    • @arminst6962
      @arminst6962 4 роки тому

      ETrade Supply had the same problem here nothing did work it wouldnt send me any error message that faceid wouldnt work but it doesnt go further than the rectangular box and says move iphone litttle lower / higher
      And my camera cannot focus anymore

    • @etradesupply
      @etradesupply  4 роки тому

      @@arminst6962 then we suggest you go to the Apple authorized service center if you tried our ways and it still not work. It may be the problems of front - face camera or face id sensor.

  • @deshawzn79
    @deshawzn79 5 років тому +4

    Broke my earpiece flex cable anything I can do besides going to apple with no vaseline?

    • @etradesupply
      @etradesupply  5 років тому

      Replace a new flex cable, find a repair shop that will be micro-welded, and install the sensing components on the original cable to the new cable. But this will also cost you much money.

    • @deshawzn79
      @deshawzn79 5 років тому

      ETrade Supply thanks for replying unfortunately most places don’t wanna touch face id components may have to watch a few videos on it before I attempt it myself. No face id is a pain in the ass.

    • @alexs.3789
      @alexs.3789 4 роки тому

      Take Vaseline?

  • @mrsemifixit
    @mrsemifixit 5 років тому

    So if you transfer only the flood illuminator to a new flex cable Face ID won’t work? Need to also transfer ambient light sensor?

    • @etradesupply
      @etradesupply  5 років тому

      Not only the ambient light sensor but also the proximity sensor and the flood illuminator, because all these parts are tied in the unique logic board.

    • @mrsemifixit
      @mrsemifixit 5 років тому

      ETrade Supply Thanks for replying. How come I’ve seen videos where only the flood illuminator is swapped into new flex and Face ID works?

    • @etradesupply
      @etradesupply  5 років тому

      Really? We haven't seen this situation before. hehe

    • @mrsemifixit
      @mrsemifixit 5 років тому

      ETrade Supply Do you know what causes Face ID setup to keep saying “move iPhone lower/higher” but never registers face?

    • @etradesupply
      @etradesupply  5 років тому

      Make sure your front-facing camera is clean, and make yourself up. Try again.

  • @hugomazzei5958
    @hugomazzei5958 4 роки тому

    Hello, I fixed an iPhone x that had the screen replaced before so I know for a fact that it wasn't me who broke it or anything because it was super easy to take off, but now the face Id doesn't say it's not working but when I try to configure it it just won't recognize the face, sometime it says to put the face higher or lower, but just that it won't let me configure it, any help?

    • @etradesupply
      @etradesupply  4 роки тому

      It doesn't say it's not working, which means no problems with the face id sensor or the front camera. Maybe you should try to reset the face id in Settings and upgrade the iOS to the latest version.

    • @hugomazzei5958
      @hugomazzei5958 4 роки тому

      @@etradesupply thanks so much for the quick response, how do I reset it? Because I just try to configure it and as I say it just doesn't detect a face or anything, maybe the updating thing could help, but the person said it used to work before the screen went black but I had no way of trying it

    • @etradesupply
      @etradesupply  4 роки тому

      @@hugomazzei5958 We don't know what exactly the problem is. If the iPhone screen was changed before, it would cause the face id not working because the face id sensor is a complicated module. You may also watch our video about why face id not working after display screen replacement. you should confirm it to the user and suggest he go to Apple authorized service center.

  • @felixreinaldo4752
    @felixreinaldo4752 4 роки тому

    So if the face id stick with the motherboard, it similar with the finggerprint from ip8,7,6 etc? It's not replaceable?

    • @etradesupply
      @etradesupply  4 роки тому

      It doesn't stick with the motherboard. It is in a module with other parts.

    • @felixreinaldo4752
      @felixreinaldo4752 4 роки тому

      ETrade Supply so if i got the face id not working. What should i change? Can u tell me please

    • @etradesupply
      @etradesupply  4 роки тому

      @@felixreinaldo4752 Face ID not working might be some reasons. You should check your phone and get the reasons first.

    • @felixreinaldo4752
      @felixreinaldo4752 4 роки тому

      ETrade Supply i mean asume the front camera etc broke, if i only change what was broke like that front camera will it work? I just want to know is it like the fingerprint on ip8 and before it couse 1finggerprint will only work on 1engine

  • @LloydDoucet
    @LloydDoucet 6 років тому +1

    Ok. So just for clarification, if the front camera/sensor flex (along with earpiece speaker)...THE ENTIRE ASSEMBLY is transferred to the new display (as done with other iPhone model repairs), Face ID will function as normal, correct?

    • @etradesupply
      @etradesupply  6 років тому

      Yes, you are right! The sensor flex cable is tied to the motherboard.

    • @BillAnt
      @BillAnt 6 років тому +2

      Total bullshit, no other company does anything this crazy. Never buying a phone which locks the screen to the main board!!

  • @Raminra-eb8gu
    @Raminra-eb8gu 6 років тому +1

    👍👍👍

  • @kevinsmith4595
    @kevinsmith4595 6 років тому +3

    If you swap the whole original camera, speaker assembly to a OEM / aftermarket screen will it work?

    • @etradesupply
      @etradesupply  6 років тому +4

      All parts we used in the video are ORIGINAL

    • @kevinsmith4595
      @kevinsmith4595 6 років тому

      ETrade Supply original parts as in the ones that came manufactured with THAT phone. Not just OEM, sorry

    • @etradesupply
      @etradesupply  6 років тому +3

      The replacement parts we used just tear down from another iPhone X

    • @NicVandEmZ
      @NicVandEmZ 6 років тому +3

      ETrade Supply if you took sensers and try putting it in another iPhone of course it not going to work it’s same thing with Touch ID if you replace the Touch ID with another one from another it won’t work

    • @abdimananh9387
      @abdimananh9387 6 років тому

      Hello bro I replaced and IPhone X screen that was broken to an original screen from another iphone not aftermarket one ☝️ so the faceId is not working after replacing it what am I doing wrong here please help
      I have all the parts from the original as well what needs to be replaced here with the screen thanks 🙏

  • @carlosberdeallopez1762
    @carlosberdeallopez1762 5 років тому +1

    hello I saw your ad repairing the face id of the iphone X, I wanted to help me porfabor, I changed the screen to my iphone X I did not work the face id, I the proximity sensor works help porfabor

    • @etradesupply
      @etradesupply  5 років тому

      Only replace the screen will not affect the Face ID function. Check whether the sensor flex cable is in good condition.

  • @arvin2360
    @arvin2360 5 років тому

    My phone dropped by accident and the dot projector glass(?) shattered, so no more hope right? 😢

    • @etradesupply
      @etradesupply  5 років тому

      You can have the camera lens replaced. Don't worry.

  • @miladshahi2982
    @miladshahi2982 3 роки тому

    The Glass of my iPhone X was broken after replacing of the glass already the Face ID say move a little lower or higher I don’t know 🤷‍♂️ what do I do plz help me .

    • @etradesupply
      @etradesupply  3 роки тому +1

      Try to reset your face ID. If the problem is not fixed yet, try the recovery mode and reset everything. Don't forget to backup your important files on the phone. Hope this article may be helpful:
      www.etradesupply.com/blog/why-does-iphone-x-face-id-fail/

    • @miladshahi2982
      @miladshahi2982 3 роки тому

      ETrade Supply thx but was do this work but I don’t get any answer I was hard reset my iPhone I think the Dot projector see damage

    • @miladshahi2982
      @miladshahi2982 3 роки тому

      ETrade Supply how much cost I need to repair my iPhone Face ID

    • @etradesupply
      @etradesupply  3 роки тому

      @@miladshahi2982 You'd better check it again in an Apple Authority repair shop. The face ID system will be totally broken down if the dot projector is damaged.

  • @TylerJStonebridge
    @TylerJStonebridge 4 роки тому

    so can you fix face id or not??

  • @nickcc6114
    @nickcc6114 4 роки тому

    Hi, I’ve got an iPhone X the back screen is cracked the camera freezes and Face ID is not available, what is the cause of that and how can I fit it? Thanks :)

    • @etradesupply
      @etradesupply  4 роки тому

      Did you crash and damage the camera? If so, we suggest you go to the repair shop to check the camera and the internal face id module. Maybe the flex cable is disconnected.

    • @nickcc6114
      @nickcc6114 4 роки тому

      ETrade Supply the camera is fine, it’s the back that’s shattered the front screen is fine the camera is fine too, I’ll try go to a phone repair shop, should I visit the Apple store or is a corner shop fine too? Thanks a lot :)

    • @nickcc6114
      @nickcc6114 4 роки тому

      ETrade Supply (it’s the back camera that freezes from time to time the dual lenses camera)

    • @etradesupply
      @etradesupply  4 роки тому

      @@nickcc6114 You'd better go to the Apple authorized service center. Maybe parts of the face id component are broken. They will check your phone and give you solutions.

  • @ipodTouch4g07
    @ipodTouch4g07 4 роки тому

    So I can replace the camera. Can I replace the infrared camera (not the projector) and make faceID work ?

    • @etradesupply
      @etradesupply  4 роки тому +2

      No, you can't. The infrared camera, flood illuminator and dot projector are parts of the face ID component. They are all encrypted and can not be changed.

    • @ipodTouch4g07
      @ipodTouch4g07 4 роки тому

      ETrade Supply I understand. I have melted the front of the infrared camera and my camera with a heatgun. Face id is not showing error, but is not working also. Do you have any idea if this can be fixed ? Can I somehow replace just the tip (lens) of the infrared camera ?

    • @etradesupply
      @etradesupply  4 роки тому

      @@ipodTouch4g07 Did you disconnect the battery flex cable beforehand? The static electricity from your hand might cause damage to the Face ID. Besides, you should check if there are damages on the flexes or no dust on the IR camera. Only replace the lens would not affect the face id.

    • @ipodTouch4g07
      @ipodTouch4g07 4 роки тому

      @@etradesupply Yes I did disconect the battery. The flex cables are also ok. There is no error for faceID on the iphone, it just doesn't detect a face when scanning, because the tip of the ir camera is melted.

    • @etradesupply
      @etradesupply  4 роки тому +1

      @@ipodTouch4g07 if the infrared camera is really broken, we suggest you replace it. Then you will need to put your iPhone to recovery mode and restart it. You will need to back up your data in iTunes before you do that and then reset all settings. Just Google it for details.

  • @TylerJStonebridge
    @TylerJStonebridge 4 роки тому

    so can you fix face id or not.

  • @SaifKhan-vi3wj
    @SaifKhan-vi3wj 5 років тому

    i have a problem my flood leser working but face id not working its show little lower and higher but its not working and selfie potrait mode also not working plss help

    • @etradesupply
      @etradesupply  5 років тому

      You should reset your Face ID on Setting if this happens from time to time.

    • @evansopoku1626
      @evansopoku1626 5 років тому

      Same here any help

  • @ripp3rjak934
    @ripp3rjak934 2 роки тому +1

    I paid 40 dollars for a hard oled screen but now my face chose to not work.
    I’m not exactly sure why either.

  • @toxicgreen8625
    @toxicgreen8625 6 років тому

    Every sensor whether it’s Face ID or Touch ID is linked to the phone through a serial number, something along those lines. If you swap out the sensor to a different phone that’s not it’s own it won’t work for security reasons.

    • @dragan176
      @dragan176 6 років тому

      Toxic Green Apple says security reasons, however, Samsung's fingerprint readers can easily be replaced

    • @toxicgreen8625
      @toxicgreen8625 6 років тому

      because apple actually takes security serious unlike android

    • @akinoz
      @akinoz 6 років тому

      Toxic Green oh man what are you gona do with Face ID Camera?

  • @AnthonyNorton1
    @AnthonyNorton1 4 роки тому

    Mine still doesn't work, I shattered the front and back... replaced I swapped a new screen and face Id still wont work for me, what next?

  • @vasilebutunoi5617
    @vasilebutunoi5617 5 років тому

    On my iPhone X the ear speaker got broken I can’t hear anything anymore if I replace it the Face ID will still work??

    • @etradesupply
      @etradesupply  5 років тому

      If you don't replace the sensor flex cable, it will work. This need Micro soldering。

  • @duediligence791
    @duediligence791 Рік тому

    Did it after changing battery and charge coil here and makes no sense.

  • @travisburris486
    @travisburris486 3 роки тому

    Hi, I have tried all the options but it won’t work. I noticed that I do not see the option,”reset Face ID” nor alternate appearance. Is this a strange occurrence? I don’t know what to do.

    • @etradesupply
      @etradesupply  3 роки тому

      Go to Settings >> Face ID & Passcode, type your passcode then you can go to the alternate setting and "Reset Face ID" setting.

    • @travisburris486
      @travisburris486 3 роки тому

      ETrade Supply After typing in the passcode, the option “alternate setting and reset Face ID doesn’t show up”. That’s why I’m a bit confused. What’s preventing it from showing up?
      Note: the iOS is updated.,

    • @etradesupply
      @etradesupply  3 роки тому +1

      @@travisburris486 That's weird. You must take the wrong steps. You need to go to the Apple Authorized Service Center for help.

    • @travisburris486
      @travisburris486 3 роки тому

      ETrade Supply noted. This is the weirdest phenomenon I have ever seen.

  • @Benchandbeyond
    @Benchandbeyond 6 років тому

    I done screen replacement recently and I cannot figure is damn thing out. The only part I replaced was the screen and all cameras and sensors are the originals. The camera was not disturbed and proximity sensor placed into the new phone. The lens are clean and all parts are sat fully home. I have resettle device and still face I'd is failing. I get a warning a out the true depth camera. Can anyone please advise as to what I can try next. No parts have been damaged I.e ribbon connectors etc

    • @etradesupply
      @etradesupply  6 років тому

      Try to force restart the device, press and release the volume up and down button quickly, then long press the side button until the Apple Logo appears on the screen.

    • @olenascukina709
      @olenascukina709 6 років тому

      I did everything as Cliff, I moved the sensors and the speaker correctly to another original screen, nothing else has been touched and nothing has been damaged I'm sure - but face id doesn't work. Restored the phone several times, disconnected and connected everything back - still no luck. Tried the force start but again - it doesn't work.

    • @etradesupply
      @etradesupply  6 років тому

      Hi Olena, check whether there is dirty in the sensor hole on the screen. Clean it to try again. (Make sure the sensor is in the correct position)

    • @olenascukina709
      @olenascukina709 6 років тому +1

      Thank you for your comment. I've read all the comments I could find on the internet, so the last thing that I did I cleaned everything I could with isopropanol carefully. The sensor is in the correct position, the brackets hold it in place. I've faced a few comments where people say that after a new software update phones can recognize if the screen has been replaced. I have no idea why I've been so unlucky so far.

    • @etradesupply
      @etradesupply  6 років тому

      Yes, the system can recognize the screen has been replaced, but we haven't found this can influence the Face ID. Replace the screen only influence the auto-brightness issue(this will fix in the iOS 12).

  • @SupaSeb09
    @SupaSeb09 5 років тому

    Hi. I replaced my iPhone X which had damaged front and back glass. I swapped the board over into the donor iCloud locked iPhone X and swapped over the camera and speaker flex and Face ID is still not present. Is the LCD now paired with the logic board too?!

    • @garretth9181
      @garretth9181 5 років тому +1

      try dfu

    • @SupaSeb09
      @SupaSeb09 5 років тому

      @@garretth9181 Thanks that did the trick!🙏

    • @diebach
      @diebach 5 років тому

      after dfu, the problem resolved?

    • @cc-fr5rq
      @cc-fr5rq 4 роки тому

      Johann-Sebastian what did you do in dfu mode???? I am in the same situation

  • @seze9752
    @seze9752 6 років тому

    the problem wasnt the camera it was something else but i cany remember what

    • @etradesupply
      @etradesupply  6 років тому

      The reason is that the Face ID is tied to the motherboard.

  • @Neel-1
    @Neel-1 5 років тому

    I just replaced the display on my iPhone X but still kept the original components. Face ID is still disabled. Any suggestions?

  • @MaxRepiarbd
    @MaxRepiarbd 5 років тому +1

    iphone x face id move iphone a little lower .any solutions

  • @martintij
    @martintij 6 років тому

    I have replaced one original LCD from a locked iphone X to another working iphone X and face id stopped working

    • @etradesupply
      @etradesupply  6 років тому +1

      Hi martintij, only replace the LCD screen the Face ID will still work. First, check the sensor flex cable make sure it is in good condition. Second, make sure the sensor flex cable is in the right position.

    • @martintij
      @martintij 6 років тому +6

      I made it work again by swapping the ear speaker flex too. Now face id is working

    • @etradesupply
      @etradesupply  6 років тому

      Thank you for your comment!

    • @NicVandEmZ
      @NicVandEmZ 6 років тому

      ETrade Supply no ideas why you calling it a LCD when it is a Oled display unless some manger to make third party screen for the iPhone X that is lcd

    • @etradesupply
      @etradesupply  6 років тому +1

      We usually call the phone screen LCD, which is a common name. Although the iPhone X screen is an OLED screen. Just like we call the Samsung S and Note series screen replacement as "LCD" too.

  • @nickdzhuga2036
    @nickdzhuga2036 5 років тому

    so i replaced my iphone x screen with an original iphone x screen and face id not working, what can be the issue?

    • @etradesupply
      @etradesupply  5 років тому

      You should check the front-facing camera first, if it is ok, then reset your face ID on your iPhone X.

  • @bisambutresor1095
    @bisambutresor1095 6 років тому

    mon IPhone X m’écrit : un problème a été détecté avec la camera truedepth. face ID a été désactivé. qu est que je peux faire pour la réparer!

    • @etradesupply
      @etradesupply  6 років тому

      Hi Tresor, try these ways:
      1. Go to Settings > Face ID & Passcode and tap Reset Face ID to reset your Face ID.
      2. Go to Settings > General > Reset to reset all settings.
      3. Hard reset your iPhone X, quick press and release the Volume up and Volume down keys, then press and hold the side button(power button) until you see the Apple logos.
      4. If these ways still not work for you, please go to the Apple Store for help.
      (The Face ID is tied to the motherboard, Face ID will not work if you replaced the truedepth parts )
      May this can help you, have a nice day.

    • @zoubirov
      @zoubirov 6 років тому

      Salut, est ce que tu as trouve une solution a ton probleme ? J'ai le meme soucis. Merci

    • @bisambutresor1095
      @bisambutresor1095 6 років тому

      Bonjour,
      Je n ai pas trouvé de solution, j ai laissé ca comme ça! Si tu en trouve fais moi signe
      Merci

  • @joshuaorange8290
    @joshuaorange8290 6 років тому +2

    Face ID also fails after swapping display assemblies.

    • @etradesupply
      @etradesupply  6 років тому +3

      Yes, the display assembly includes the Sensor flex cable, if you only change the display, the Face ID will still work.

  • @nathanmikaelson9547
    @nathanmikaelson9547 4 роки тому +1

    I replaced my iPhone X screen and used the old components but the Face ID still won’t work only stuck on “ raise iPhone higher,raise iPhone lower”😔

    • @etradesupply
      @etradesupply  4 роки тому

      Did you reset your Face ID on Settings? If the original components are ok, you should try to reset the Face ID. If all these done and Face ID not working, go to the repair shop to check the internal parts, maybe the flex cable is disconnected.

    • @nathanmikaelson9547
      @nathanmikaelson9547 4 роки тому

      ETrade Supply the Face ID has never been used,and this is the first time...took it to a repair shop and everything seems okay

    • @etradesupply
      @etradesupply  4 роки тому

      @@nathanmikaelson9547 If so, you should reset your Face ID, or iOS update.

    • @nathanmikaelson9547
      @nathanmikaelson9547 4 роки тому +1

      ETrade Supply I just figured something out...the earpiece isn’t working..I think it has something to do with the flex cable

    • @etradesupply
      @etradesupply  4 роки тому +1

      @@nathanmikaelson9547 You'd better go back to the repair shop and check it again. Hope everything goes well on you!

  • @damian6560
    @damian6560 2 роки тому +1

    After a very long search on how to fix my device Face ID. I was recommended to KIDITECHIE on Instagram. Damn he's just a life changer..

  • @user-qg5ot1jm5c
    @user-qg5ot1jm5c 6 років тому

    应该跟Touch ID一个性质,唯一,换机用不了。

  • @fastfix.indonesia
    @fastfix.indonesia 6 років тому

    just like when you swap the home button on iphone 5s - iphone 8, the finger print sensor will not work

  • @smeyautozer35
    @smeyautozer35 4 роки тому

    I have problem only you

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому +4

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @solomonudo2686
    @solomonudo2686 2 роки тому +1

    THUMBS UP KIDITECHIE IS TRULY THE BEST

  • @damian6560
    @damian6560 2 роки тому +1

    After a very long search on how to fix my device Face ID. I was recommended to KIDITECHIE on Instagram. Damn he's just a life changer.

  • @solomonudo2686
    @solomonudo2686 2 роки тому

    THUMBS UP KIDITECHIE IS TRULY THE BEST

  • @davidfranklyn3680
    @davidfranklyn3680 2 роки тому +1

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @davidfranklyn3680
    @davidfranklyn3680 2 роки тому +1

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @faithnwambo1047
    @faithnwambo1047 2 роки тому

    Thanks so much to #wietechie# on Instagram it really worked after the process you gave me

  • @damian6560
    @damian6560 2 роки тому

    After a very long search on how to fix my device Face ID. I was recommended to KIDITECHIE on Instagram. Damn he's just a life changer..

  • @damian6560
    @damian6560 2 роки тому

    After a very long search on how to fix my device Face ID. I was recommended to KIDITECHIE on Instagram. Damn he's just a life changer..