I have been repairing and servicing my family's cars since I was 15. That's including pulling 4 engines out and rebuilding them. At this age, I don't even want to do simple oil change if I don't have to. But I always have to because I don't trust any paid mechanics to work on my cars. I bought a Kona EV because I want to reduce the amount of time I have to work on cars. I am telling you folks who own EVs, the only major things you have to do on your EV is ... 1. Replace the reduction gearbox fluid. 2. Replace the coolant. 2. Replace the 12V battery. And of course new tires once in a while. You can do all of those major things yourself. Don't trust the manual when it says to replace the gearbox fluid every 50,000 miles. I replaced mine (myself of course) at 14,000 miles, and I wished I had replaced it at 10,000 or even 8,000 miles. It is very easy to do, if you know how to change oil in an ICE car, you can do this too. Don't trust the cheap original Hyundai fluid. Don't let the dealer rip you off. After the fist gearbox fluid replacement, you can go a little long before the second ... about 35,000 miles interval is good. And get the Red Line Synthetic 70/75w GL-4 (50604).
I also got my Kona in July last year, but only at 9000 kms, so still got a few k's left for the first service. I have had issues with the Autolink since August. It has not saved any of my trips since 31st July.Also, the map supplied with the car was woefully out of date. An existing motorway here in Sydney (the M4) has had extensive works done including new on/off ramps , some removed, and is now tolled. These works were completed in 2017, yet the map still showed the old non existent ramps, and considered it to be non tolled. I was finally able to get a day off work to take the car in, explain the issues, and was able to get them fixed under warranty. It was also then I was told about the recall, but like yourself I have never received any correspondence about a recall. The map has been updated (surprised), but Autolink still not working (even tho the worksheet claims "fixed"). When I get the first full service at the 15k mark, I will check before leaving the service department if they have also lubricated the hood latch!
You've got the right idea, it's a money grab and a scam. They are basically charging you for two oil changes. I have heard of people paying over $300CAD for a yearly service, yet I used to get a synthetic oil change, tire rotation and multi-point inspection (no car wash though) for about $75.
In NZ it's around $220 for the 15,000km service. One notable item according to the schedule is the "required" replacement of the cabin filter, not just inspection. All I really needed out of them was the two sign-offs in the warranty book, nothing else. I asked them to do the least amount of work required to sign off the book and so they complied, didn't change the cabin filter (which was in perfect condition of course) but completed two software updates and a general inspection, about $130 total. Given the time spent, I thought that was fair. The only way to maintain the battery warranty is to get the book signed every 15,000km and I'll note that one of the sign-offs for NZ (the body inspection) must be by a Hyundai dealer. Your "recall" was probably a "campaign", not a safety issue, so normally done during servicing.
Looks Hyundai is the same wherever you look. Just our experience is far worse. My wife had her first service in May. In Slovenia this is less than 50€. Sounds fair altaugh understanding EV you can count that in 100k kilometers doesn t need much, so service on 15k kilometers is just picking the money. But we, noticed already before the first service, that we have huge capacity loss. It was about 20% sudden loss an of course there was a huge drop of the range as well. On the end it was clear that one of the cell in the battery was faulty and one of the modules fell off. Problem is that service in Slovenia it was totally unprepaired to this situation. To buy the time they step into the position that this is a normal wear, which in this case is stil not enough, battery to be changed. After that we start to fight against them. In short, we are close, to battery to be changed, but we already have the second service on 30k kilometers. We were forced to use a crippled car for more than 4 months and in the mean time it was a lot of dirty work from Hyundai
I have to correct myself. Kona was bought in May 2019, problem occured just before first service at 15k kilometers in October 2019 and it is still not solved.
Sorry to hear that Brane, sounds like you dropped a whole pack of which there are 5, so 20% would be right. I'm not sure how it could be claimed as normal wear and tear and the batteries have a good warranty. With the time it takes to get a whole Kona, I am not surprised you are having to wait. Keep us updated.
For my KIA Niro EV same motor as the KONA the service price was € 71 in the Netherlands and € 125 in Belgium. So ofcourse i went to the Netherlands and it is even shorter to drive. At 30.000 km they change brake fluid even it is not yet 2 years old. I think you also pay some more because of the 7 year warranty.
Sounds like absolutely typical dealer FUD John, (aka BS), so glad I’m out of that forever with my Model 3. It MIGHT see a service in three years or so, for a brake fluid flush. (I’ll probably change the pollen filter myself at some point, and rotate the tyres F-R.). Yes agreed, $165 is indeed rubbish!
Bit of a pity they aren’t moving the needle on servicing costs/scheduling. TBH I think the inconvenience of organising and getting to servicing is worth quite a bit - so disappointing it’s an almost 6 month scheduling job. That’s something I hated with my Toyota.
Once EV's become 20% of the market there will be a lot of dealers going out of business if they don't have low costs. They'll need to change their business model to make profit on the car and have half the staffing.
Firstly hyundia do not sell tinting and body protection as all these things come as standard from the factory. Things like ceramic coatings are after market and not supported by hyundia and will affect your paint work warrenty. Not sure why your government allow such practise but anti corrosion and such all come in the warrenty. Servicing where the dealer makes income after sale. This is a question we are asking in the uk diesel and petrol kona are serviced every 20000 miles But ev every 10000 miles no one at hyundia can explain the inconsistencies in servicing. So first service at 10000 or 1 year (160093 km) cost £58. 2nd Service 20000 miles or 2yrs cost £178 the only item different to the first service is brake fluid change that expensive brake fluid. But if this where a petrol diesel or hev or phev then my first service would be at 20000 mile (32000 km). This servicing policy can only be to keep dealer happy, as there revenue stream would be decreased as there little to do on an ev Annual battery safety check is important
The Australian dealerships definitely sell tinting and paint protection. The point I was trying to make was, EV servicing is nearly unnecessary and $165 is mostly for a wheel rotation and to wash your car.
You hit the nail on the head at tbe beginning - servicing is how they make their money, so of course they wont admit EVs don't need much servicing and will come up with a list of spurious "inspections" to make it look like you're getting value for money when you're not. Do yourself a favour and skip the next couple. Or will they then say your warranty is invalidated?
The whole point of getting EV is there is almost no need for maintenance whatsoever, and what you described here is basically they done absolutely NOTHING and still you paid $165 for nothing, what a joke
Did you expect them to do the work for free? The dealer has not only to pay the mechanic but also all the overhead that go with keeping a workshop tooled up including the cost of diagnostic equipment hydraulic lifts ect, they don’t come for free. 165$ that’s reasonable or do you expect it for free, I’m sure you don’t work for free. If your that dissatisfied do it yourself, but you’ll loose the warranty, breakdown cover and extended battery warranty.
I don't think he expected it for free, not sure why you reached that conclusion. From his video, I think he expected them to charge appropriately. Wheel rotation is $30. Time to run updates, and check other stuff - 30 mins. I think what they did was worth about $90. They can skip free the car wash if their time is so precious.
no, that does not work. you can assume I have spent 4 hours searching countless threads/forums/posts. No one has posted about the new password as far as I can tell.
I have been repairing and servicing my family's cars since I was 15. That's including pulling 4 engines out and rebuilding them. At this age, I don't even want to do simple oil change if I don't have to. But I always have to because I don't trust any paid mechanics to work on my cars. I bought a Kona EV because I want to reduce the amount of time I have to work on cars. I am telling you folks who own EVs, the only major things you have to do on your EV is ... 1. Replace the reduction gearbox fluid. 2. Replace the coolant. 2. Replace the 12V battery. And of course new tires once in a while. You can do all of those major things yourself. Don't trust the manual when it says to replace the gearbox fluid every 50,000 miles. I replaced mine (myself of course) at 14,000 miles, and I wished I had replaced it at 10,000 or even 8,000 miles. It is very easy to do, if you know how to change oil in an ICE car, you can do this too. Don't trust the cheap original Hyundai fluid. Don't let the dealer rip you off. After the fist gearbox fluid replacement, you can go a little long before the second ... about 35,000 miles interval is good. And get the Red Line Synthetic 70/75w GL-4 (50604).
i'm waiting intently for the 30k where you do ask them questions.
someone on the Hyundai forum posted a message where in Europe the 3 year service on the Ioniq EV 38kwh one is 600 euros! That is $1000 dollars !!!
Clayton, why was it so much?
@@jdsolarandev2591 see the first posters post here www.ioniqforum.com/threads/service-plan-costs-ioniq-ev.35086/
Do any Kona EV's in Oz have heat pumps or are they only installed in countries with cold climate like North America/Canada and Europe? :)
I also got my Kona in July last year, but only at 9000 kms, so still got a few k's left for the first service.
I have had issues with the Autolink since August. It has not saved any of my trips since 31st July.Also, the map supplied with the car was woefully out of date. An existing motorway here in Sydney (the M4) has had extensive works done including new on/off ramps , some removed, and is now tolled. These works were completed in 2017, yet the map still showed the old non existent ramps, and considered it to be non tolled.
I was finally able to get a day off work to take the car in, explain the issues, and was able to get them fixed under warranty. It was also then I was told about the recall, but like yourself I have never received any correspondence about a recall.
The map has been updated (surprised), but Autolink still not working (even tho the worksheet claims "fixed").
When I get the first full service at the 15k mark, I will check before leaving the service department if they have also lubricated the hood latch!
You've got the right idea, it's a money grab and a scam. They are basically charging you for two oil changes. I have heard of people paying over $300CAD for a yearly service, yet I used to get a synthetic oil change, tire rotation and multi-point inspection (no car wash though) for about $75.
In NZ it's around $220 for the 15,000km service. One notable item according to the schedule is the "required" replacement of the cabin filter, not just inspection. All I really needed out of them was the two sign-offs in the warranty book, nothing else. I asked them to do the least amount of work required to sign off the book and so they complied, didn't change the cabin filter (which was in perfect condition of course) but completed two software updates and a general inspection, about $130 total. Given the time spent, I thought that was fair.
The only way to maintain the battery warranty is to get the book signed every 15,000km and I'll note that one of the sign-offs for NZ (the body inspection) must be by a Hyundai dealer.
Your "recall" was probably a "campaign", not a safety issue, so normally done during servicing.
Small service in UK is £59.
Looks Hyundai is the same wherever you look. Just our experience is far worse. My wife had her first service in May. In Slovenia this is less than 50€. Sounds fair altaugh understanding EV you can count that in 100k kilometers doesn t need much, so service on 15k kilometers is just picking the money.
But we, noticed already before the first service, that we have huge capacity loss. It was about 20% sudden loss an of course there was a huge drop of the range as well. On the end it was clear that one of the cell in the battery was faulty and one of the modules fell off. Problem is that service in Slovenia it was totally unprepaired to this situation. To buy the time they step into the position that this is a normal wear, which in this case is stil not enough, battery to be changed.
After that we start to fight against them. In short, we are close, to battery to be changed, but we already have the second service on 30k kilometers. We were forced to use a crippled car for more than 4 months and in the mean time it was a lot of dirty work from Hyundai
I have to correct myself. Kona was bought in May 2019, problem occured just before first service at 15k kilometers in October 2019 and it is still not solved.
Sorry to hear that Brane, sounds like you dropped a whole pack of which there are 5, so 20% would be right. I'm not sure how it could be claimed as normal wear and tear and the batteries have a good warranty. With the time it takes to get a whole Kona, I am not surprised you are having to wait. Keep us updated.
For my KIA Niro EV same motor as the KONA the service price was € 71 in the Netherlands and € 125 in Belgium. So ofcourse i went to the Netherlands and it is even shorter to drive.
At 30.000 km they change brake fluid even it is not yet 2 years old.
I think you also pay some more because of the 7 year warranty.
Interesting that there could be a 50 Euro difference from country to country.
I've paid 64€ for my e-Niro in Belgium for the 15k km maintenance
Sounds like absolutely typical dealer FUD John, (aka BS), so glad I’m out of that forever with my Model 3.
It MIGHT see a service in three years or so, for a brake fluid flush. (I’ll probably change the pollen filter myself at some point, and rotate the tyres F-R.). Yes agreed, $165 is indeed rubbish!
FutureSystem738 absolutely! FREE AT LAST !
Did the first year service on mine, it was 72€.
Our 15,000km service for the Ioniq ($160) had an itemised list including washing of the car... Which was quite evidently not done at all.
Have you had your 30,000km service? If so, how did it go?
im just about to go to 29k, so I might do a follow up
@@jdsolarandev2591 Please do.
Bit of a pity they aren’t moving the needle on servicing costs/scheduling. TBH I think the inconvenience of organising and getting to servicing is worth quite a bit - so disappointing it’s an almost 6 month scheduling job. That’s something I hated with my Toyota.
Once EV's become 20% of the market there will be a lot of dealers going out of business if they don't have low costs. They'll need to change their business model to make profit on the car and have half the staffing.
Uk e-niro is 1 year, 10,000 miles, no 1000 mile check.
Is laughable just how much more ‘maintenance’ is required in Australia compared to Europe and it’s salted roads, higher speeds etc.
We have had our ioniq for 12 months and just about to go in for our 3rd (45,000km)... current odo 41,000
468 USD for a 30000km service at my local dealer in Sweden!
Firstly hyundia do not sell tinting and body protection as all these things come as standard from the factory.
Things like ceramic coatings are after market and not supported by hyundia and will affect your paint work warrenty.
Not sure why your government allow such practise but anti corrosion and such all come in the warrenty.
Servicing where the dealer makes income after sale.
This is a question we are asking in the uk diesel and petrol kona are serviced every 20000 miles
But ev every 10000 miles no one at hyundia can explain the inconsistencies in servicing.
So first service at 10000 or 1 year (160093 km) cost £58.
2nd Service 20000 miles or 2yrs cost £178 the only item different to the first service is brake fluid change that expensive brake fluid.
But if this where a petrol diesel or hev or phev then my first service would be at 20000 mile (32000 km).
This servicing policy can only be to keep dealer happy, as there revenue stream would be decreased as there little to do on an ev
Annual battery safety check is important
The Australian dealerships definitely sell tinting and paint protection. The point I was trying to make was, EV servicing is nearly unnecessary and $165 is mostly for a wheel rotation and to wash your car.
55 USD in Poland for the same service
What no spark plugs?
Perhaps if you have let them think it was an ice car they would have fitted them.
Time to change dealers?
You hit the nail on the head at tbe beginning - servicing is how they make their money, so of course they wont admit EVs don't need much servicing and will come up with a list of spurious "inspections" to make it look like you're getting value for money when you're not. Do yourself a favour and skip the next couple. Or will they then say your warranty is invalidated?
it invalidates the warranty unfortunately.
@@eagleeyez1 what happens if you buy a 2018 Ioniq EV in 2023, you will never need to go to the dealer again for a so called "service"
BMW wanted $255 for standard i3s service, local mechanic just $66
The whole point of getting EV is there is almost no need for maintenance whatsoever, and what you described here is basically they done absolutely NOTHING and still you paid $165 for nothing, what a joke
agreed. you have summed up the overall point of my video.
Did you expect them to do the work for free? The dealer has not only to pay the mechanic but also all the overhead that go with keeping a workshop tooled up including the cost of diagnostic equipment hydraulic lifts ect, they don’t come for free. 165$ that’s reasonable or do you expect it for free, I’m sure you don’t work for free. If your that dissatisfied do it yourself, but you’ll loose the warranty, breakdown cover and extended battery warranty.
I don't think he expected it for free, not sure why you reached that conclusion. From his video, I think he expected them to charge appropriately. Wheel rotation is $30. Time to run updates, and check other stuff - 30 mins. I think what they did was worth about $90. They can skip free the car wash if their time is so precious.
That’s why Tesla is a WMD.
You need to 'name & shame' the dealer...
Yep, sounds like a rort! :-(
Password= time of the clock
no, that does not work. you can assume I have spent 4 hours searching countless threads/forums/posts. No one has posted about the new password as far as I can tell.
@@jdsolarandev2591 you could have just called the service people and asked them. That's what I'd do.
typical aussie knocker, the simple answer is don't have the service and save us the video
Maybe there's probably some fine print that says if you don't have the service, your warranty is void.
how to make you not want to buy a new car