Pan Am Training Video: "Missed Connection" (circa mid-1980s)
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- Опубліковано 12 тра 2022
- This video was used to look at how to handle difficult situations. It was followed by a classroom discussion on how to handle situations better.
Filmed inside the aircraft mockup training classroom at the Pan Am Flight Academy in Miami, Florida.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes from the Pan Am Flight Academy in Miami, Florida after the airline closed on December 4, 1991.
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I always love how "the right way to deal with it" always involves the stewardess getting down on one knee.
I do like in these videos how when they do it the "right way" the passengers are barely any happier than when it's done the "wrong way".
Nothing says being prepared like flying all night in coach from Miami to Brussels via JFK & Heathrow
I love the stewardess' response in the first video. "Perhaps you should!"... then walks away. That's the best way to handle this asshole.
I love the offer of a "drink" :) I am sure she needed a drink after listening to him lol
The one thing I've learned from all these videos is its a big no no to stand up, you gotta talk to the passenger like you talk to a toddler, by kneeling down to their eye level. Something I have never seen done on a flight ever lol
I was a frequent traveler on Pan Am. The crew was always respectful, professional, and polished.
I think her response on the first interaction was the best.
"Mr. Anderson, if your so important and need to be places....You know better than to schedule a tight connection. Tough break, better luck next time"
I know it's just role playing, but that a-hole wouldn't even let the poor lady speak, especially in the second segment. She did a really good job!
“Maybe the next time you should..” [walks away] actually seems to be an effective end to his tirade lol
I used to work with a waitress who would kneel down to take orders. The customers loved her because she was at eye level. We thought it was hilarious because she was always drunk and could not stand up too long.
If a meeting was so important, you'd make sure you were there in much more time than that.
This man has been waiting for this meeting for YEARS. That's the saddest thing ever.
I've been waiting years for this meeting AND IT MUST HAPPEN TODAY
I love how she sasses him off professionally when he's rude ass heck but when he's being emotional but still lets her talk to him, she's doing her best to help him plan for what to do after landing with a delay.
Fellow who needs to fly Spirit Airlines on his next flight just to see how the other half live. Also if he wants to talk about tight connections and flight delays, BA is not the airline you want to fly.
Had this conversation many times. Once had a Very Important Executive tell me that if I didn’t get this airplane on the ground immediately, he was going to lose a multi-million dollar business deal and it would be my fault.
Pulling out the old OAG - aw - these were the days.
With his scatter brain communication style, ain't no way he's closing a million dollar deal anyway... ; )