Actually, I am the smoker in the red jacket in this training video. We made quite a few of these in the mock up in the International Stewardess College which is still on 36th Street in Miami (now called the Flight Academy housing simulators) where I was a classroom trainer for a number of years. Pan Am gave us the world.
This training video doesn't show the escalation to tier 2 customer service: one of my female instructors at flight school was an airline pilot that had to leave the flight deck to use a fire extinguisher on a nice gentleman that refused to put out his cigar as requested by the cabin crew.
I remember making this video. We had fun. There were others training videos too. Oh what fun we had at the Pan Am Flight Academy. Many life long friends from those days.
I was at TWA during that same period, the good old days. I am glad I was able to experience that service and take my mom on many First Class trips, we had a blast. She was my traveling buddy.
Annita, are you the lady in green behind the two ladies in this video? I was trying to determine from your own youtube videos, but it's hard to tell because of the resolution of this video. if that's you, I loved that you were waving the smoke away from your face at the end of the first example. even before I read your comment, it made me laugh out loud.
I grew up as a non smoker in a smoking family. In the 70’s I flew transatlantic on a packed plane with two smoker friends who chose to sit in the smoking zone. They were smoking on each side of me, with 3 smokers in front of me and 3 in back of me. I realized that it was preferable to sit by myself in nonsmoking than gag on the smoky air and arrive smelling like an ashtray. It was disgusting.
@@lukes7479 Both my parents, one grandparent, one cousin, and three aunts died of smoking related issues. I HATE SMOKING and would like to see it disappear from the planet. And I certainly do NOT want to be exposed to the emissions of fools who want to suck carbon monoxide, tar and nicotine into their lungs. If you want to smoke on an airplane, go sit on the wing. Without a seat belt.
I flew to Spain in the no smoking section which was the row in front of the smoking section. The smoke didn’t know it was supposed to stop at the seat behind me. Worst flight ever. I’d rather have been in a pool at least then I don’t know if someone has peed. 😂
You can throw a burning cigarette into a jerrycan full of gasoline and nothing will happen apart from the cigarette being extinguised. It’s the gas/air mixture that is flammable.
That really wasn't an issue. if fuel fumes were leaking into the passenger cabin at anywhere near the intensity to catch fire, you wouldn't want to be on that airplane at any cost.
In Mississippi we actually had a smoking section at my high school until 1990. The rules were that that you had to have a note from your parent saying it was ok. You had to be a senior. You could only smoke during lunch time or breaks and only in the designated area which was out by the steps of the auditorium. A few smoking teachers would occasionally even join us! They could also smoke in the teachers’ lounge. Hard to believe! Times sure change.
My high school in California had a smoking section as well and I graduated in 82. I think it was still there when my brother graduated in 88. I remember in elementary school walking past the teacher's lounge was like crossing into Marlboro Country.
My high school had an unauthorized wide irrigation ditch nearby under trees where smoke billowed all day long and the only teachers braving the journey past the portable buildings joined in. Ah, the '70s
You ask a lot of those same people who smoked and are still alive now a days. They will tell you it is absolutely insane how the world turned about face on the habit.
I don’t think many planes crashed because someone was smoking, but thank goodness it’s banned. People used to smoke in theatres and cinemas as well. You looked around in the dark and all you could see were little orange glows. That was more dangerous.
@@thegreat_I_am At music concerts everyone pulled their lighters out and I think that was more charming than everyone pulling out their mobile phone to film the same concert that thousands of other people are already recording and which you can find on UA-cam or Facebook the next day.
@@thegreat_I_am Air Canada 797 crashed due to a fire from an improperly disposed of cigarette, put out in a lavatory bin. Varig 820 also had a fire in the lavatory as well, which caused the FAA to ban smoking from all lavatories. The risks are far greater on an aircraft than in a movie theatre, if there is a fire, there are escapes readily accessible. There is limited space to move to and smoke can quickly fill a plane, let alone not having access to clean air or taking 15-20 minutes to reach a suitable landing site if possible, let alone over the middle of the Atlantic like this Pan Am flight it supposed to be doing.
Yeah, don't remind me. In my early days of flying, the non-smoking section was maybe 8 rows or so, but by the time they banned it it had changed so much that the smoking section was down to about 4-6 rows. But you're 100% right about that. Many of them had their cigs and lighters in hand during take-off.
@@andydaniel2 A bit exaggerated I think about the cigs and lighters in their hand during take off, but yes. Many passengers were nervous of flying and that first cigarette after take off worked wonders to settle then down, relax then and ease their nerves.
I remember how DISGUSTING the walls of the planes looked back then. Yellow grime all over. And the fact that airlines thought that those screens helped to prevent the smoke from bothering pax in the rows ahead of them...
Fun, and somewhat silly fact about the tar stains; aircraft mechanics were somewhat inconvenienced once smoking was banned because the the stains left by cigarette smoke would help them visually diagnose cabin pressure leaks with ease. If there was a leak all the smoke would get sucked into it and leave heavier stains around the crack or whatever the issue happened to be.
Wow, I’m old enough to have actually smoked on a plane. Now as a non smoker I’m seeing how ridiculous it was to even have a smoking section. No one informed the smoke that it must stay in its zone.
lol Yea, I am also old enough to have smoked on a plane. As I recall, the smoking section was in back and the air system was set up so the air flowed from front to back. That said, no doubt the non smokers could still smell it. As a kid, I really hated smoking. I have strong memories of my grandmother smoking in the car. How I started smoking is beyond me but now that I am a non smoker again I, again, realize how repulsive the smell is. Not to mention the yellow walls etc. It gets into everything.
My dad smoked and I remember in the 80's when we flew he would ask to switch seats with some random person in the back. And they almost always did, just switch seats for 5 minutes haha. In hindsight it is really funny that you could only smoke in the back of the plane, as if it made a huge difference.
I've never been on a smoking flight but it might actually have made a difference, the air in a pressurized cabin is completely recycled every couple of minutes with the airflow going to an overboard valve usually in the front or back of the plane. If its at the back the smoke and smell would naturally be carried away from the rest of the passengers by the cabin air flow
@@kona702 Absolutes never hold true. My flight on United Airlines Summer of 1983 to Japan had most of the men in the back smoking and gambling. The smoke layer hit the arms rest. There was no escaping the smoke. The plane did not filter the air like they do now.
@@exjock4foodie I don't believe it was allowed. Like today (possibly back then) you can not stand in the isle, or congregate around the galley. Its too long ago to remember the reason. But it seems plausible.
I remember my first flight (well round trip actually) on a Monarch A300, we were travelling as an extended family and while my Grandad was sat with us in the non-smoking section he would manage to find a spare seat "down the back" every hour or so for his fix and I'd wander down and chat with him (and explore as it was of course my first plane ride). As cabin crew now, I can really appreciate not having smoking on board at all as it makes situations like this a lot easier to handle rather than having a conversation along the lines of "well I've got a smoking seat in the back but I'm just having a quick one here with a friend". That said, I've dealt with smokers on flights before and they have always been difficult...
WOW that actress really nailed the part of the rude and obnoxious passenger. Some things never change! However now when a flight attendant tries to enforce the rules they get cursed out and punched in the face. So many lowlifes flying today, they could care less who they offend.
Forget about going to a boxing match; if you want serious ring-side entertainment and action you arm yourself, book a flight, then board sit back and wait for the action. Throw around a few passive aggressive comments if it's necessary to get the rumble started.
@@migbham1 Right, but cabin airflow goes from the front to the back and from the top to the bottom, reducing (while not totally eliminating) the effect of the smoke towards the front.
@Moonlight I honestly hate the smell. I've never smoked in my car or home for this reason. I don't mind the smell when I'm smoking, but the though of being closed in a tube (or anything) with it makes me nauseous.
This is wild the level of argument they got into and at the end the person is like "take away this orange juice and bring me a coke", an extremely petty move that customers absolutely will do. Very realistic. Quite impressive.
I remember traveling Pan Am internationally as a family. We could often lift up the arm rests and sleep horizontally because planes weren't always packed.
I remember going to restaurants with my family as a child and hearing the seaters ask "smoking or non-smoking" and it amazed me that it was always in the same building, sometimes not even a separate room.
@@banana9106 I must have STUNK! All my childhood I lived with smokers. 3 to be exact, all smoked a lot of cigs every day around me. My mother (died 2020 from stomach cancer most likely caused by smoking) deeply regretted smoking around me but my grandparents didn’t seem to care tbh. I cannot bear the smell of cigs these days it makes me feel sick.
@@desertrose1226 I remember going out to nightclubs when I was 16+ in 1986 onwards. The connection between smoking and cancer had been established some 30 years earlier, yet the clubs were full of people smoking. My parents rarely smoked, but both grandfathers and one grandmother smoked. One grandfather had a series of strokes, the other had some sort of emphysema or COPD type of disease that killed him and my grandmother had cancer. I worked for a now defunct drug discovery company called "Peptide Therapeutics" in 1996. It was in rented units and there was no smoking in the labs, but the canteen and offices were full of people puffing away as they worked. There was even one older ex medical doctor who used to smoke a pipe and cigars. Horrible when it goes on in your home or workplace, because it is not like you have much choice about either.
This makes me nostalgic for the 70’s, my family and i were on pan am flight overseas and we got placed in the non smoking section, so my chain smoking uncle would go stand in the galley to smoke and it was allowed, on the pan am 747… I also remember sitting next to my brother and as the plane was ready to descend, he was smoking and showing me how to blow smoke rings… absolutely crazy by today’s standards
OMG !!! This Channel is EPIC with all these internal training videos. I worked for Pan Am last several years [in Sales] and it brings tears to my eyes-----THANK YOU!!!🙏I will pass the word to the other employees...👌🙌 ❤
I remember when I was a kid in the late 90’s early 00’s when you would be asked “smoking or non-smoking?” When you arrived at a restaurant. Man we’ve come a long way!
Same here. Probably until around '02 or '03. And I remember there was a divider. My Aunt Linda graduated in 1971, married the same year. When Disney in Orlando open late that year they flew from the Metro Detroit Airport to Orlando non stop, they reserved the smoking section because they both smoked at the time. Linda actually started in her senior year, in high school. Aunt Linda and Uncle Bill have long since kicked the habit and feel much healthier. But back then then they were in high school in the late 1960s we didn't know what we know now, about the various health effects smoking has on you, and that second hand smoke is as dangerous as actually smoking. We've come a long way
I disagree with something in the second approach. AFTER the lady acquiesced and put out the cigarette, the attendant continued to prattle on longer explaining the reasons for the rule. This is similar to the situation in sales where the buyer says, "yes" and the salesperson continues selling. You risk unselling and with the smoker risk aggravating or re-aggravating them even more. Further pontification was not needed. I think it would have been better once the attendant "won" to just say thanks and move on to offering beverages or whatever.
Who gives a damn what a passenger thinks there are rules and you will follow them or be rightfully removed. You don't go into someone's business, who you are trying to buy from, and break all their businesses rules and be rude. What's the difference on a plane.
@@lindsey7951 You might not give a damn. And I might not give a damn. But from from the nature of the Pan Am TRAINING video, it is rather clear that Pan Am wanted even an obnoxious person handled with kid gloves. It was with THAT goal in mind (Pan Am's) that I made my comment.
@@trainliker100 uhhhh.....a whole lot nicer than I would be. Ma'am, please put out your cigarette immediately or you will be removed from this flight and banned. End of story. (And I'm a smoker myself) How daft does one need to be?
@@alexbobson6747 The problem with that is that it would be a terrible customer service practice. Yes, the person is a pig. But if you take the hard line, you not only lose the pig as a customer (which you might not care about, but their money is also green), you also lose, on average, seven future customers based on what she tells people. And you also make the environment extremely unpleasant for everyone else in the cabin, or at least those within earshot. The jerk's cigarette smoking, true, makes for some unpleasantness. But it is a lousy customer service tactic to "go nuclear" unless there is no alternative. The goal is to get the desired behavior and deescalate, not escalate.
You think smoking on planes was crazy? I was a Candy Striper volunteer in a hospital in the late 70s. I was about 13, or 14 years old and my job was to empty and clean the ashtrays from the patient's rooms. Yes, you read that correctly. Very sick patients were allowed to smoke in their beds. Insane!
The *brilliant* radio sitcom "Cabin Pressure" has a *brilliant* solution to this in its second episode (Boston) when a smoking passenger goes to the lavatory to smoke. Setting off the smoke alarm he is "firmly" informed that it is a non-smoking flight and the crew agrees that he won't smoke again and if the smoke alarm goes off again it must be a real fire so the flight attendant (the *brilliant* Arthur) is authorised to override the door lock and extinguish the fire, however small and glowy red it is...
I flew internationally as a kid in the mid 90s and they still had smoking. My parents booked the rear of the plane so they could smoke and throughout the flight my siblings and I had to switch with smokers who would sit next to us and puff away.
Hilarious! My first flight was to the Greek island of Rhodes, in the 80's with my smoking Nan. Of course back then it was totally normal to smoke EVERYWHERE. Being a kid I was also invited up to the cockpit to speak to the Captain etc. That was a common occurence. Happier times in many ways!
@@candyorange266 Never heard of an airline called Olympus. Do you mean Olympic? I would very seriously doubt that a steward would be smoking while serving drinks to passengers in the cabin. In all the 100's of smoking flights I have taken over several decades I have never seen such a thing. Crew smoking away from passengers in the galleys yes, smoking while walking around the cabin serving passengers, never.
I do actually recall one or two "discussions" of this nature occuring on coaches and trains back in the day. Never experienced it on a plane though (I probably don't fly often enough) but thinking back it's amazing that cigarettes, lighters/matches etc. were EVER allowed on any part of these vehicles, especially planes! Not just from the health/social perspective, but from a fire safty perspective as well! It's not like you can just open the window on a plane either...
Flight attendant: There's really nothing I can do, we have regulations that we have to enforce The friend: It's not bothering me, I don't care Flight attendant: *I missed the part where that's my problem*
This kind of thing really happens. So many times some sad person needs to bring their dog on the bus. I usually speak right up to the driver and say I am good with it. I am literally the exact type of person the rule is trying to "protect".
I was on one of the last transcontinental flights that allowed smoking, EWR to SFO. We had a blast at the back end of the plane! The flight attendant was smoking! I DID feel sorry for the passengers up front, but we all knew this was the last hurrah. Little booze bottles and smokes at 9:00 am... wow. The 80s were nuts.
I have so much respect for flight attendants throughout aviation history. Working customer service in the air where the passengers can’t leave until the plane lands sounds like hell. I’m sure there are a lot of great moments too, but the awful ones seem amplified compared to typical customer service interactions on the ground. Yay flight attendants!
Back in dino times I was seated in the row directly in front of the smoking section for a 12 hour flight. Thank goodness there was an empty seat somewhere else and I moved!
These training videos are always brilliant, they always include the worst types of Karens the customer service person will encounter. Nothing can fully prepare you for meeting one in the wild, but these videos are like boot camp, they get you as close as they can.
@@bonkersdonkers7381 Yeah, it's a shock when you start to really meet the Karens as the helpless customer service worker. You never imagine a person could act like that until it happens.
My first international flight was on TWA back in1988 to London from Los Angeles. Probably 2/3 of the passengers were British and man they smoked back then! I was about sick from it after ten hours on that plane. So glad those days are over.
I'm just glad I'm the only passenger on our state-run Air Koryo planes who is allowed to smoke, even though I can fly a plane without the need of a co-pilot, I'd rather chillax because being a leader of a nation is hard work
I moved from WVa (where there was already no smoking inside) to Southern Va back in like, 2008. I got a part time job at an iHop. I was shocked when I saw they still had a smoking section. And yes it was literally just right next to the regular section. I was a smoker at the time and HATED it. What was even more shocking is that you walked in the kitchen to take your break, and you could smoke back THERE. When certain managers were working he’d let cooks smoke ON THE LINE. Crazy. But almost 5 years smoke free!!
I remember in the mid 80s being in the non smoking section on a plane, but people ahead of us were smoking. We complained, and the attendant said to keep the peace she would make just their row a smoking row and ours would be smoker free. I was sitting with my friends who were non smokers, we specifically chose this section because it was non smoking. How does this help??? 2 of us were asthmatics. It was horrible back then.
@@jenniferburchill3658 ugh! I hate cigs! I don’t have asthma (fortunately.. all my family smoked and I passive smoked for years) and even I cough when I’m around smoke.
True story - some time in the 1980s, I was flying from New York to the west coast. The flight was probably 1/4 full, very common in those days. A passenger started smoking a row or two ahead of me, and the flight attendant came by and ask him to stop. He said, "just move me to a seat where I can smoke", and for some reason the FA said no and an argument of sorts ensued - no yelling or swearing, but the passenger asking to me moved and the FA just telling him to put out the cigarette. At one point the FA left and it looked like he won the argument, but then the FA returned and said she spoke to the captain and he said that if the passenger didn't comply we would divert and have the passenger arrested. The passenger did put out the cigarette, but that could have been handled better.
This is an extremely improbable story from the 1980's. Firstly, if this passenger wished to smoke and the aircraft was only 25% full why did he not ask for a smoking seat in the first place or, having accepted a non-smoking seat at check in, why not just move himself to a seat in the smoking area? Why did he ask to be moved? It was very common for passengers who were occasional smokers to wander to the smoking area to smoke the occasional cigarette during a flight. Why did the FA refuse to allow him to move? On what basis? Nobody would have threatened to divert an aircraft for that in those days and certainly they could not have threatened to have the passenger arrested. Airlines did not behave like that in those days. That was pre 9/11 and paranoid security and paranoid laws.
@@Ben-xe8ps Well, I see your points but I was there. I don't know why he ended up in the non-smoking section, maybe a travel agent booked it and assumed. As far as the FA, I don't know, but maybe she felt he needed to accept her authority first before she would move him. Also, I only told you what she told him the captain said - could have been a bluff on the captain's part or on her part. I was on a flight where police were called to remove a pair of passengers before 9/11, this was before we left the gate and even less "serious" than lighting up a cigarette in the smoking section.
@@andydaniel2 I agree with you that the passenger should have stopped smoking when asked to do so and in those days most passengers would have done so. The FA does appear to have escalated the situation rather than attempt to resolve it though. Could it perhaps be that the 'fasten seat belts' sign was on at the time and the real problem was that the FA told him he cannot get up of his seat and move to a seat in the smoking section while the sign is illuminated? That is the only scenario that makes any real sense here. I would have thought that by the time the FA had seen the passenger smoking, come to his seat, have the conversation, leave and go to speak to the Captain and return, the passenger would have already finished the cigarette! On what basis would the Captain have had the passenger arrested? It was not a criminal offence to smoke in a non-smoking seat. The police would have had a good laugh at that Captain and the airline would have been MAD at him for the delays and costs of his ridiculous overreaction. How the passenger ended up seated in non-smoking if he wanted smoking on a flight with so many empty seats we will never know. However, if it was important to him he should have looked at his boarding card and sorted it out before boarding the aircraft. Quite why the passenger believed he needed her to move him rather than just moving himself is also a mystery. In those days there was none of this 'you must sit in your allocated seat' nonsense that we have today. So long as he didn't attempt to move himself into First Class or something, nobody would have questioned his changing seats into an empty seat within the same class of service. The attitude of this passenger implies there is more to this story. Perhaps the aircraft was not quite as empty as you recall, the passenger was amongst the last to check-in and smoking was already full? A shortage of smoking seats though would show how popular smoking seats were and contradict all the anti-smokers here who are all so happy that smoking aboard aircraft is no more. Calling the police to aircraft pre-9/11 was very rare indeed in my experience. What did these two passengers actually do? It must have been something really criminal ....
@@Ben-xe8ps I could be wrong about load but TBH everything except Xmas and Thanksgiving has rarely more than 1/2 full. Seat belt sign - no recollection. No recollection of when he boarded etc, I only noticed him when the disagreement started. The two passenger thing was not at all criminal and actually a sad situation. Long story short I was on a flight from NY to Miami or maybe FLL, there was a huge snowstorm in NYC and everything was delayed. I think it might have been Spirit Airlines only because many of the passengers were connecting to I think Carribean and/or South American destinations. They made an announcement at one point that people connecting to (can't remember which) city will no longer make their connection and should deplane for rebooking the next day. Some time later, they made a similar announcement about a different city. One elderly couple (late 70s, early 80s maybe) said they would rather stay on board and pay for their own hotel in Florida. The airline insisted they deplane saying they "could not be responsible for them" which was ridiculous. Eventually 2 NYPD officers came on. You could tell that the officers really wanted to have nothing to do with this situation as they had committed no crime at all, but they had no choice - if the airline says get them off they have to remove them. After a few minutes the couple relented and left on their own. The chatter among passengers near me after they left was not on the side of airline. I do agree that it was rare, but it really was later than 9/11 when it become more common. A friend of mine is a FA for SWA, she loves her job but has thought about quitting because of the current state of things. She posted a few months back "We had to have police on my flight AGAIN" - but gave no details at all. Obviously she flies way more than I ever have, my tale is the only time I have seen cops on my plane. Never seen a fight either. So far so good.
@@andydaniel2 I saw a good fight once at LHR mid 90's. Won't name the airline (not a UK or US airline) but on boarding a male passenger and a male FA had a disagreement over something (no idea what) so they both got off the plane onto the airbridge to have a real fight with each other as passengers were still boarding. What you witnessed with that elderly couple sounds like a clear case of the airline knowing they would be responsible for the expenses of the passengers at the transit stop if they missed their connection and a clever (in their eyes) way of getting out of paying - they probably intended to tell the couple to go home in the snow and return ti the airport the next day. In the same position I think I would have preferred to proceed to MIA, both to be away from the snowstorm and to be sure that the same thing would not happen again the next day!
UGGGHH when the actress says "It'll just be a minute" - in other words "I realize there's no smoking but no harm in me smoking it for a minute" -- people really DO thave that disgusting attitude. It's a good thing they pay flight attendants good money now - I could never tolerate entitled jerks.
its an entitlement thing that goes way back into the early years of smoking. When it was allowed everywhere and non smokers were considered "weaker" or "inferior" by social norms promoted in the media. This smoker lady was an example of this attitude many had toward non smokers.
My Mom, who lived through WW2, told me recently that cigarettes were considered an essential item, and that even prisoners of war received a ration. It's hard to overstate that nearly all male and most female adults smoked, and chains-smoking was normal. Basically everyone was addicted to nicotine. Even when I was young most adults smoked, and you could do so almost anywhere.
@@AcuraLvR82 Not quite right. The smoker is an addict (I smoke, I'm one as well). The behavior is a result of an addiction. Your brain literally demands you smoke so that it gets nicotine The longer you go the harder your brain tries to justify having a smoke. That's why she acted that way. People who smoke had to teach themselves to like it. Go smoke.. tell me how much you enjoyed that. Once the brain gets addicted it's a weird ride that remains difficult to stop. Not impossible, but not easy.
Never been a flight attendant, but spent most of my career in customer service. I prefer the first one. She is very short, sweet and to the point about it without being rude. She is just enforcing a rule that has to be seen to. Having to be firm with people who don't want to comply with policies that they agreed to upon purchase of the services is not the same as being a jerk to them. The second one panders too much and though she was nicer, I can see how she left the passenger open for a lot more rebuttals and ways to get the upper hand.
In my flight attendant training evaluations, one of my classmates did exactly that. But he was extremely polite about it, yet incredibly firm. He passed, but I'm not sure how lol. I forced myself to do it more like the second scenario, even though it's not easy when they try to argue with you.
i liked #1... firm and straight to the point. #2 was begging for compliance with a shaky voice and lacked confidence to steer the passenger into complying.
Hard to imagine that smoking on a plane was ever thought of as OK. I remember once being on a quite small plane with my two young kids and of course chose non-smoking seats only to find out the plane company had decided one side of the plane was smoking and the other side of the aisle was smoking!! Hilarious. Actually, no it wasn't.
I’m only 50 and I remember smoking sections in hospitals, movie theaters, restaurants, pretty much everywhere. And cars had ashtrays too. I feel like I got shifted into another dimension, this one, and I don’t care for it. Lol
*I remember my dad (RIP) had a friend who would travel back to the old country on these smoking flights. He admitted whilst flying he barely smoked compared to when he was on the ground, maybe over a 8hour flight he might have two or three*
I grew up in the hot desert in the 80’s - back when vehicle’s AC systems were horribly unreliable and typically quit working after a few years. I remember being in my friend’s dad’s car on the highway, in the summer, w/o AC, with he and his buddy both smoking and NOT letting us kids roll the windows down in the backseat because it would be too windy on the highway. Even the memory of this makes me feel nauseated - the smell of that smoky dusty shitty Caprice interior, the heat & sun, ugh. Despite that I wouldn’t give up growing up in the 80’s/90’s for anything.
exactly. I remember every car my father had in the 80's and 90's the A/C went out just after 3 years. We drove all the time with the windows down. Today that would be considered ghetto.
It seems like people are missing the point. This video was to show Stuart this is how to interact with people so as to de-escalate the situation the smoker was supposed to be rude initially. This is literally the beginning of de-escalation training.
Backstory: the lady in the blue dress has a memory disorder and is repeating herself. Her friend in red is accommodating her, even to the point of lighting a second cigarette knowing what the result will be. The flight attendant, a consummate professional, reads the situation and repeats the interaction from before. The other passengers are a mix of too bored to care, too interested to interrupt it, or aware of the situation and playing their parts.
These days this would have ended with no fewer than three people restraining the smoker while the flight attendants were duct-taping her to the seat and gagging her for the remainder of the flight at the end of which law enforcement would escort her off the plane...inside of about 5 minutes after the plane landed and while it was still taxiing to the gate, no fewer than six video versions of the incident would hit social media...what a difference 40 years make!!!
I am so glad that this is a thing of the past. Even though it is unrealistic, as (and I remember days when it was allowed) the slightest hint towards lighting a cigarette in the nonsmoker section would have caused an uproar with the other passengers. If I were a flight attendant, I would handle it differently. One polite question to put the cigarette out, but upon refusal a clear statement that federal law requires you to follow crew member instructions and she will be escorted off the plane by law enforcement after landing and banned from that particular airline's flights. People can make mistakes and just forget that it is the nonsmoker section. But after a polite reminder, they either comply or have to face the consequences. An "oops, sorry, I didn't realize that" from the passenger is all it takes in such a situation.
In one episode of E.R., a passenger (a stressed doctor on the way to a treatment center for alcoholic physicians) lights up in the lavatory and disables the smoke detector. When he returns to his seat a flight attendant passes by and politely and discreetly informs him that there will be a federal air marshal at the arrival terminal who will arrest him. He somehow convinces her to forget about it.
This was before the airliners found out that you can fly twice as much before the interior needs to be replaced, if you disallow people to smoke onboard.
I remember in the 80s, some restaurants were half smoking and half non-smoking with no wall in between. Probably didn't make any difference. It really was nice to be able to smoke in coffee shops and bars if you were a smoker. Lots of people I knew smoked, so I thought the non-smokers were the Karens.
They allowed it until 2006 here in Ohio. I was in the 6th grade so most of it feels like a fever dream. I wish owners still had a choice. I'm sure 90% of places wouldn't do it, but then the rest of us could have a place or two to enjoy.
I remember seeing an old documentary about an airline and about halfway through the video they showed an airplane refit. Around the smoking section, the seat coverings, carpet and other fixtures were smoke damaged - they pulled back the roof lining and even the ceiling was stained brown! 🤔
I remember in 1987 when I was a kid there were people still smoking on the airplane when we flew to Florida. I saw rows ahead of me people with clouds of cigarette smoke all around them and we could smell it very strongly. After that I never noticed or recall people smoking on planes. I remember in the 90's nobody could smoke anymore on the plane and it felt much cleaner. As a adult now I hate cigarettes with a passion they are disgusting, smell bad, and a danger to peoples health. i have no idea what possesses people to continue this gross habit.
In 85 I smoked and sat in the back of the jet. In 88 I still smoked, but I sat in the front of the jet, which I assume means there was no smoking anywhere on it.
Actually, I am the smoker in the red jacket in this training video. We made quite a few of these in the mock up in the International Stewardess College which is still on 36th Street in Miami (now called the Flight Academy housing simulators) where I was a classroom trainer for a number of years. Pan Am gave us the world.
PLEASE. PUT. THE. CIGARETTE. OUT.
I'm not a steward. I'm a flight attendant!!! Now, put the cigarette out !!!
This training video doesn't show the escalation to tier 2 customer service: one of my female instructors at flight school was an airline pilot that had to leave the flight deck to use a fire extinguisher on a nice gentleman that refused to put out his cigar as requested by the cabin crew.
no lung cancer??
She was ahead of her time. Entitled smoker Karen would fit in so well with modern society.
FINALLY A KAREN COMMENT
Imagine the entitled person sitting behind who would be offended by her friend wanting to wear a fur ;)
@@WhatALoadOfTosca How would that make her entitled?
Fair chance she would be Invisible Karen lol
@@claresherman2278 She thinks she's entitled to her cigarette 🚬, but she's mistaken..
I remember making this video. We had fun. There were others training videos too. Oh what fun we had at the Pan Am Flight Academy. Many life long friends from those days.
I was at TWA during that same period, the good old days. I am glad I was able to experience that service and take my mom on many First Class trips, we had a blast. She was my traveling buddy.
Tell us, is there more videos about emergencies etc.? I'm dying to know!
Which one were you?
Did you ever see an Alien Space ship ? Daily occurrence's in 2022
Annita, are you the lady in green behind the two ladies in this video? I was trying to determine from your own youtube videos, but it's hard to tell because of the resolution of this video.
if that's you, I loved that you were waving the smoke away from your face at the end of the first example. even before I read your comment, it made me laugh out loud.
Yes young people. The “non-smoking” areas used to be right next to nasty-ass cigarette smoke (with no divider) in planes, restaurants, etc.
CHOCOLATE RAIN!
@@snuffbeats6056 fr lol this dude pioneered youtube
TAYZONDAY NO WAY
Blows young people's minds when I tell them when I was a teen, high schools had a smoking section for the students who smoke.
ya they should have at least had some of that plexiglass divider stuff that popped up over the last two years
I grew up as a non smoker in a smoking family. In the 70’s I flew transatlantic on a packed plane with two smoker friends who chose to sit in the smoking zone. They were smoking on each side of me, with 3 smokers in front of me and 3 in back of me. I realized that it was preferable to sit by myself in nonsmoking than gag on the smoky air and arrive smelling like an ashtray. It was disgusting.
I'm glad I was born in 1990. Now being 32 I have healthy lungs. I have never smoked at all and everything has changed a lot since 1990's.
@@ERTChimpanzee you're fun at parties
@@festusbojangles7027 My party is behind PS4. ;)
You would smell like an ashtray after you sat in the "non-smoking section" as well.
@@festusbojangles7027 parties, bars, and planes are totally different places.
Having a smoking section on a plane is like having a peeing section in the public swimming pool…
@@lukes7479 so, you are cool with a separate peeing section in the swimming pool?
Exactly, spot on description!
@@lukes7479 Both my parents, one grandparent, one cousin, and three aunts died of smoking related issues. I HATE SMOKING and would like to see it disappear from the planet. And I certainly do NOT want to be exposed to the emissions of fools who want to suck carbon monoxide, tar and nicotine into their lungs. If you want to smoke on an airplane, go sit on the wing. Without a seat belt.
@@bb22602 relax a little. Have a smoke. You seem stressed. You are not allowed to smoke on airplanes for over 25 years. Why be so mad about about it
I flew to Spain in the no smoking section which was the row in front of the smoking section. The smoke didn’t know it was supposed to stop at the seat behind me. Worst flight ever. I’d rather have been in a pool at least then I don’t know if someone has peed. 😂
“Ma’am, perhaps you didn’t know you’re sitting on top of 8,000 pounds of fuel.” Lol
Lol!
lmao!
You can throw a burning cigarette into a jerrycan full of gasoline and nothing will happen apart from the cigarette being extinguised. It’s the gas/air mixture that is flammable.
@@Ozymandias1 I know. But most don’t and sure would get an idiot to put out the Smokey treat real fast!
That really wasn't an issue. if fuel fumes were leaking into the passenger cabin at anywhere near the intensity to catch fire, you wouldn't want to be on that airplane at any cost.
Forget the smoking zones, can we take a moment to appreciate how much leg room people had in coach back in the 80s??
Better service too . The best airlines today aren't in the USA anymore.
Fr
You wouldn't be able to afford a plane ticket back then. Also, we still have legroom today, in the cabin you cannot afford.
In Mississippi we actually had a smoking section at my high school until 1990. The rules were that that you had to have a note from your parent saying it was ok. You had to be a senior. You could only smoke during lunch time or breaks and only in the designated area which was out by the steps of the auditorium. A few smoking teachers would occasionally even join us! They could also smoke in the teachers’ lounge. Hard to believe! Times sure change.
My high school in California had a smoking section as well and I graduated in 82. I think it was still there when my brother graduated in 88. I remember in elementary school walking past the teacher's lounge was like crossing into Marlboro Country.
My high school had an unauthorized wide irrigation ditch nearby under trees where smoke billowed all day long and the only teachers braving the journey past the portable buildings joined in. Ah, the '70s
Yes, same, back in the day, 😂
I still remember the ashtrays in the faculty lounges...
I started high school JUST after the ban on smoking and it was great because all my family smoked I’d go to school to get away from the stink!
It is absolutely insane that there was a time when smoking was allowed on planes…the amount of things that could’ve gone wrong.
You ask a lot of those same people who smoked and are still alive now a days. They will tell you it is absolutely insane how the world turned about face on the habit.
I don’t think many planes crashed because someone was smoking, but thank goodness it’s banned. People used to smoke in theatres and cinemas as well. You looked around in the dark and all you could see were little orange glows. That was more dangerous.
@@thegreat_I_am At music concerts everyone pulled their lighters out and I think that was more charming than everyone pulling out their mobile phone to film the same concert that thousands of other people are already recording and which you can find on UA-cam or Facebook the next day.
@@thegreat_I_am Air Canada 797 crashed due to a fire from an improperly disposed of cigarette, put out in a lavatory bin. Varig 820 also had a fire in the lavatory as well, which caused the FAA to ban smoking from all lavatories.
The risks are far greater on an aircraft than in a movie theatre, if there is a fire, there are escapes readily accessible. There is limited space to move to and smoke can quickly fill a plane, let alone not having access to clean air or taking 15-20 minutes to reach a suitable landing site if possible, let alone over the middle of the Atlantic like this Pan Am flight it supposed to be doing.
"the amount of things that could go wrong"
What about alcohol?
That should be banned on flights.
It's a source of many disruptive passengers.
I will never forget that "DING" followed by the immediate lighting up of the cigarettes.
Yeah, don't remind me. In my early days of flying, the non-smoking section was maybe 8 rows or so, but by the time they banned it it had changed so much that the smoking section was down to about 4-6 rows. But you're 100% right about that. Many of them had their cigs and lighters in hand during take-off.
@@andydaniel2 A bit exaggerated I think about the cigs and lighters in their hand during take off, but yes. Many passengers were nervous of flying and that first cigarette after take off worked wonders to settle then down, relax then and ease their nerves.
I loved that ding! 👍🏼
The first approach is the way people should be spoken to. 👏
I remember how DISGUSTING the walls of the planes looked back then. Yellow grime all over. And the fact that airlines thought that those screens helped to prevent the smoke from bothering pax in the rows ahead of them...
Ah yes, I remember well the caramel nicotine stain on the walls and ceilings. My least favorite color.
That really was ridiculous. One bulkhead was not going to stop the smoke from drifting into the non smoking section. Also the recycled air!
My grandmother's house had the same tar-and-nicotine film coating every single wall.
Fun, and somewhat silly fact about the tar stains; aircraft mechanics were somewhat inconvenienced once smoking was banned because the the stains left by cigarette smoke would help them visually diagnose cabin pressure leaks with ease. If there was a leak all the smoke would get sucked into it and leave heavier stains around the crack or whatever the issue happened to be.
@@danapb just like face diapers nowadays
Imagine if the flight attendant had asked her to wear a mask! 😬
I was just thinking that...
@@thepinkyprincesspoetc.a.5767 😹😹😹😹😭😭😂😂😂😂😹😫😫😫😫😫😫😫🤣🤣🤣
🤣🤣🤣
mAsKs SaVe LiVeS
I was thinking about that, too, but there aren't mask and no-mask sections on planes, unfortunately, but maybe that would be a good idea!
Reminds me of the scene in Airplane! when Striker buys his ticket and asks for "smoking," and the clerk gives him a ticket that is literally smoking 😂
Roger that, Roger. What’s our vector, Victor?
That is SUCH a classic!
How he survived I'll never know.
Howie survived?
No, Howie died.
@@PanAmMuseum We have clearance Clarence!
@@traviskilmer542 This is Captian Oveur, over!
Wow, I’m old enough to have actually smoked on a plane. Now as a non smoker I’m seeing how ridiculous it was to even have a smoking section. No one informed the smoke that it must stay in its zone.
Kinda like wearing a mask to protect against Covid, right?
@@olderbutyoung7959 Smokers blow their smoke out of their mouths over long distances, mask keep the germs of 100 to 300 people confined.
lol Yea, I am also old enough to have smoked on a plane. As I recall, the smoking section was in back and the air system was set up so the air flowed from front to back. That said, no doubt the non smokers could still smell it.
As a kid, I really hated smoking. I have strong memories of my grandmother smoking in the car. How I started smoking is beyond me but now that I am a non smoker again I, again, realize how repulsive the smell is. Not to mention the yellow walls etc. It gets into everything.
Smoke cannot pass row 45. It just literally can't. 😉
@@hicknopunk 😆🚬💨🚭4️⃣5️⃣
My dad smoked and I remember in the 80's when we flew he would ask to switch seats with some random person in the back. And they almost always did, just switch seats for 5 minutes haha. In hindsight it is really funny that you could only smoke in the back of the plane, as if it made a huge difference.
I've never been on a smoking flight but it might actually have made a difference, the air in a pressurized cabin is completely recycled every couple of minutes with the airflow going to an overboard valve usually in the front or back of the plane. If its at the back the smoke and smell would naturally be carried away from the rest of the passengers by the cabin air flow
Why not stand in the back and smoke?
@@exjock4foodie you weren't allowed to be moving around the cabin with a cigarette or standing, you had to be sitting in a seat.
@@kona702 Absolutes never hold true. My flight on United Airlines Summer of 1983 to Japan had most of the men in the back smoking and gambling. The smoke layer hit the arms rest. There was no escaping the smoke. The plane did not filter the air like they do now.
@@exjock4foodie I don't believe it was allowed. Like today (possibly back then) you can not stand in the isle, or congregate around the galley. Its too long ago to remember the reason. But it seems plausible.
I remember my first flight (well round trip actually) on a Monarch A300, we were travelling as an extended family and while my Grandad was sat with us in the non-smoking section he would manage to find a spare seat "down the back" every hour or so for his fix and I'd wander down and chat with him (and explore as it was of course my first plane ride). As cabin crew now, I can really appreciate not having smoking on board at all as it makes situations like this a lot easier to handle rather than having a conversation along the lines of "well I've got a smoking seat in the back but I'm just having a quick one here with a friend". That said, I've dealt with smokers on flights before and they have always been difficult...
"In the meantime, can I get you something else? Perhaps some coffee, or a throat lozenge for that raspy smoker's voice?"
Bahahahaha
WOW that actress really nailed the part of the rude and obnoxious passenger. Some things never change! However now when a flight attendant tries to enforce the rules they get cursed out and punched in the face. So many lowlifes flying today, they could care less who they offend.
You mean they actual care a bit, however small, about whom they offend?
AMEN..low life's, in general population
Downfall of America
@@cigmorfil4101 That's what it says. I hate these Word Crimes...
Forget about going to a boxing match; if you want serious ring-side entertainment and action you arm yourself, book a flight, then board sit back and wait for the action. Throw around a few passive aggressive comments if it's necessary to get the rumble started.
could care less...i always have to try and remember what that means. I could care less. There is always someone lower than you are.
The thought of a smoking "zone" inside of an airplane is unimaginably horrible to me. And I am a smoker.
The smoking zone was at the very back of the plane.
@@jeromelombardo6053 Yes. At the back, but still inside of the tube.
@@migbham1 Right, but cabin airflow goes from the front to the back and from the top to the bottom, reducing (while not totally eliminating) the effect of the smoke towards the front.
@Allison Hunter and I am glad they did. 😁
@Moonlight I honestly hate the smell. I've never smoked in my car or home for this reason. I don't mind the smell when I'm smoking, but the though of being closed in a tube (or anything) with it makes me nauseous.
We need more of these training videos, there are just pure legendary gold! Thank you for loading this piece!
More to come!
This is wild the level of argument they got into and at the end the person is like "take away this orange juice and bring me a coke", an extremely petty move that customers absolutely will do. Very realistic. Quite impressive.
I remember traveling Pan Am internationally as a family. We could often lift up the arm rests and sleep horizontally because planes weren't always packed.
And people weren't as overweight and rude.
I remember going to restaurants with my family as a child and hearing the seaters ask "smoking or non-smoking" and it amazed me that it was always in the same building, sometimes not even a separate room.
I remember people smoking in my workplaces.
One of the few things I don't miss about the 80's!
@@bwc1976 Working with smokers was the worst, because there was no way of escaping the toxic fug and it permeated your hair and clothing.
@@banana9106 I must have STUNK! All my childhood I lived with smokers. 3 to be exact, all smoked a lot of cigs every day around me. My mother (died 2020 from stomach cancer most likely caused by smoking) deeply regretted smoking around me but my grandparents didn’t seem to care tbh. I cannot bear the smell of cigs these days it makes me feel sick.
@@desertrose1226 I remember going out to nightclubs when I was 16+ in 1986 onwards. The connection between smoking and cancer had been established some 30 years earlier, yet the clubs were full of people smoking.
My parents rarely smoked, but both grandfathers and one grandmother smoked. One grandfather had a series of strokes, the other had some sort of emphysema or COPD type of disease that killed him and my grandmother had cancer.
I worked for a now defunct drug discovery company called "Peptide Therapeutics" in 1996. It was in rented units and there was no smoking in the labs, but the canteen and offices were full of people puffing away as they worked. There was even one older ex medical doctor who used to smoke a pipe and cigars. Horrible when it goes on in your home or workplace, because it is not like you have much choice about either.
Love these Pan Am training videos, thanks!
This makes me nostalgic for the 70’s, my family and i were on pan am flight overseas and we got placed in the non smoking section, so my chain smoking uncle would go stand in the galley to smoke and it was allowed, on the pan am 747… I also remember sitting next to my brother and as the plane was ready to descend, he was smoking and showing me how to blow smoke rings… absolutely crazy by today’s standards
Wow. He'd never be able to fly nowadays with an addiction like that.
Cool, since the title says mid 80s, that really means alot.
The world was awesome back then
@@Omar-xg3lm yes indeed, i miss those days
@@acb9896 Don't you go by DB?
I love how the title screen is a piece of A4 flapping in the wind.
i remember going to perkins restaurants in the 90s as a kid and literally the whole place was heavy with smoke!
Can you imagine someone having the same level of audacity about smoking on a flight today!? LOLOL
OMG !!! This Channel is EPIC with all these internal training videos. I worked for Pan Am last several years [in Sales] and it brings tears to my eyes-----THANK YOU!!!🙏I will pass the word to the other employees...👌🙌 ❤
Our pleasure!
Mary died of lung cancer 3 days after arriving in Britain. She never did get that red fox coat.
Flight attendants were so much kinder back then. That lady would be choked out by an Air Marshal in the first minute of that video if it was today.
I remember when I was a kid in the late 90’s early 00’s when you would be asked “smoking or non-smoking?” When you arrived at a restaurant. Man we’ve come a long way!
Same here. Probably until around '02 or '03. And I remember there was a divider. My Aunt Linda graduated in 1971, married the same year. When Disney in Orlando open late that year they flew from the Metro Detroit Airport to Orlando non stop, they reserved the smoking section because they both smoked at the time. Linda actually started in her senior year, in high school. Aunt Linda and Uncle Bill have long since kicked the habit and feel much healthier. But back then then they were in high school in the late 1960s we didn't know what we know now, about the various health effects smoking has on you, and that second hand smoke is as dangerous as actually smoking. We've come a long way
I disagree with something in the second approach. AFTER the lady acquiesced and put out the cigarette, the attendant continued to prattle on longer explaining the reasons for the rule. This is similar to the situation in sales where the buyer says, "yes" and the salesperson continues selling. You risk unselling and with the smoker risk aggravating or re-aggravating them even more. Further pontification was not needed. I think it would have been better once the attendant "won" to just say thanks and move on to offering beverages or whatever.
Who gives a damn what a passenger thinks there are rules and you will follow them or be rightfully removed. You don't go into someone's business, who you are trying to buy from, and break all their businesses rules and be rude. What's the difference on a plane.
@@lindsey7951 You might not give a damn. And I might not give a damn. But from from the nature of the Pan Am TRAINING video, it is rather clear that Pan Am wanted even an obnoxious person handled with kid gloves. It was with THAT goal in mind (Pan Am's) that I made my comment.
@@trainliker100 uhhhh.....a whole lot nicer than I would be. Ma'am, please put out your cigarette immediately or you will be removed from this flight and banned. End of story. (And I'm a smoker myself) How daft does one need to be?
@@alexbobson6747 The problem with that is that it would be a terrible customer service practice. Yes, the person is a pig. But if you take the hard line, you not only lose the pig as a customer (which you might not care about, but their money is also green), you also lose, on average, seven future customers based on what she tells people. And you also make the environment extremely unpleasant for everyone else in the cabin, or at least those within earshot. The jerk's cigarette smoking, true, makes for some unpleasantness. But it is a lousy customer service tactic to "go nuclear" unless there is no alternative. The goal is to get the desired behavior and deescalate, not escalate.
Totally agree with this. When you've won your point, move on. And reward them for conceding.
How did they get the smoke to stay in the smoking zone?
You think smoking on planes was crazy? I was a Candy Striper volunteer in a hospital in the late 70s. I was about 13, or 14 years old and my job was to empty and clean the ashtrays from the patient's rooms. Yes, you read that correctly. Very sick patients were allowed to smoke in their beds. Insane!
That's mad! BTW, from the UK and had to Google "Candy Striper". Nice term.
@@newbarker523 It was a very long time ago. We don't have them in hospitals anymore. We thought we were cute. Hahaha
A smoker AND a fur wearer?! These gals are freaking savages! They probably kept Harrods in business.
It’s patsy and Edina
@@Patrick3183 Absolutely Fabulous is hilarious!
It was the 80s. The pinnacle for selfishness in America which still permeates to this day.
And their fur stank. It soaks up the fumes.
Love it!!!
Love it!! Miss those old seats, we had 2 sets of them in our basement, LOL. The flip up trays, ashtrays, love it. So many memories!
Young people today are amazed when you tell them that Airlines had smoking and non smoking 🚭 sections.
The *brilliant* radio sitcom "Cabin Pressure" has a *brilliant* solution to this in its second episode (Boston) when a smoking passenger goes to the lavatory to smoke. Setting off the smoke alarm he is "firmly" informed that it is a non-smoking flight and the crew agrees that he won't smoke again and if the smoke alarm goes off again it must be a real fire so the flight attendant (the *brilliant* Arthur) is authorised to override the door lock and extinguish the fire, however small and glowy red it is...
I flew internationally as a kid in the mid 90s and they still had smoking. My parents booked the rear of the plane so they could smoke and throughout the flight my siblings and I had to switch with smokers who would sit next to us and puff away.
This was a great training video with realistic dialogue and helpful tips.
Hilarious! My first flight was to the Greek island of Rhodes, in the 80's with my smoking Nan. Of course back then it was totally normal to smoke EVERYWHERE. Being a kid I was also invited up to the cockpit to speak to the Captain etc. That was a common occurence. Happier times in many ways!
As a flight crew member we always encourage children to come into the cockpit to speak with the captain.
@@candyorange266 Never heard of an airline called Olympus. Do you mean Olympic? I would very seriously doubt that a steward would be smoking while serving drinks to passengers in the cabin. In all the 100's of smoking flights I have taken over several decades I have never seen such a thing. Crew smoking away from passengers in the galleys yes, smoking while walking around the cabin serving passengers, never.
In 1996 I went to the cockpit too. And helped the flight attendants hand out lollies on the decent.
The patience of those heroes is legendary
"Our smoking section is right outside this door, let me open it for you..."
I have no idea why UA-cam recommended this (or why I clicked on it instantly and eagerly watched the whole thing) 😳
I do actually recall one or two "discussions" of this nature occuring on coaches and trains back in the day. Never experienced it on a plane though (I probably don't fly often enough) but thinking back it's amazing that cigarettes, lighters/matches etc. were EVER allowed on any part of these vehicles, especially planes! Not just from the health/social perspective, but from a fire safty perspective as well! It's not like you can just open the window on a plane either...
People were ok handling responsibilities like an adult. I've never smoked, but don't realize why society kept going all 'this is for your safety'.
I still remember walking into IHOP as a kid “smoking or not smoking?”. I couldn’t imagine that happening now a days.
I love how they filmed the acting people being annoyed afterwards.
Hahaha. That is such a hilarious and unnecessary touch. You're right.
Flight attendant: There's really nothing I can do, we have regulations that we have to enforce
The friend: It's not bothering me, I don't care
Flight attendant: *I missed the part where that's my problem*
This kind of thing really happens. So many times some sad person needs to bring their dog on the bus. I usually speak right up to the driver and say I am good with it. I am literally the exact type of person the rule is trying to "protect".
If only all passengers were as cooperative and nice like that..!
Are you mental? The passenger had a typical A-S sense of crony entitlement.
Before Karen's were common.
I was on one of the last transcontinental flights that allowed smoking, EWR to SFO. We had a blast at the back end of the plane! The flight attendant was smoking! I DID feel sorry for the passengers up front, but we all knew this was the last hurrah. Little booze bottles and smokes at 9:00 am... wow. The 80s were nuts.
I have so much respect for flight attendants throughout aviation history. Working customer service in the air where the passengers can’t leave until the plane lands sounds like hell. I’m sure there are a lot of great moments too, but the awful ones seem amplified compared to typical customer service interactions on the ground. Yay flight attendants!
Let's not forget that flight attendants are crucial for aviation safety. That's their core purpose to keep things save and sound in the cabin.
@@enemdisk6628 that’s absolutely right
Back in dino times I was seated in the row directly in front of the smoking section for a 12 hour flight. Thank goodness there was an empty seat somewhere else and I moved!
These training videos are always brilliant, they always include the worst types of Karens the customer service person will encounter. Nothing can fully prepare you for meeting one in the wild, but these videos are like boot camp, they get you as close as they can.
Lol. I wish more companies did this. For instance, it would have prepared me for the both entitled and ghetto Karens that frequented my old job.
@@bonkersdonkers7381 Yeah, it's a shock when you start to really meet the Karens as the helpless customer service worker. You never imagine a person could act like that until it happens.
Karens were very respectful compared to the trash of today
My first international flight was on TWA back in1988 to London from Los Angeles. Probably 2/3 of the passengers were British and man they smoked back then! I was about sick from it after ten hours on that plane. So glad those days are over.
I’m a smoker and I’m glad they got rid of smoking altogether.
I'm just glad I'm the only passenger on our state-run Air Koryo planes who is allowed to smoke, even though I can fly a plane without the need of a co-pilot, I'd rather chillax because being a leader of a nation is hard work
Flying Air Koryo is far riskier to your health than smoking!
@@newbarker523he's the boss tho!
Oscars all round for these performances
I moved from WVa (where there was already no smoking inside) to Southern Va back in like, 2008. I got a part time job at an iHop. I was shocked when I saw they still had a smoking section. And yes it was literally just right next to the regular section. I was a smoker at the time and HATED it. What was even more shocking is that you walked in the kitchen to take your break, and you could smoke back THERE. When certain managers were working he’d let cooks smoke ON THE LINE. Crazy. But almost 5 years smoke free!!
I remember in the mid 80s being in the non smoking section on a plane, but people ahead of us were smoking. We complained, and the attendant said to keep the peace she would make just their row a smoking row and ours would be smoker free. I was sitting with my friends who were non smokers, we specifically chose this section because it was non smoking. How does this help??? 2 of us were asthmatics. It was horrible back then.
"to keep the peace"
lmfao!!!! what a line!
A friend of mine(who had asthma) actually had to leave a restaurant due to cigarette smoke.
Have you tried calling pan am customer service?
@@jenniferburchill3658 ugh! I hate cigs! I don’t have asthma (fortunately.. all my family smoked and I passive smoked for years) and even I cough when I’m around smoke.
@@desertrose1226 She didn't even last a minute after walking though the restaurant door. It hit her that quickly.
What strikes me is that it seems that back then people used to communicate in a more gentle and more polite way. Even in tricky situations.
True story - some time in the 1980s, I was flying from New York to the west coast. The flight was probably 1/4 full, very common in those days. A passenger started smoking a row or two ahead of me, and the flight attendant came by and ask him to stop. He said, "just move me to a seat where I can smoke", and for some reason the FA said no and an argument of sorts ensued - no yelling or swearing, but the passenger asking to me moved and the FA just telling him to put out the cigarette. At one point the FA left and it looked like he won the argument, but then the FA returned and said she spoke to the captain and he said that if the passenger didn't comply we would divert and have the passenger arrested. The passenger did put out the cigarette, but that could have been handled better.
This is an extremely improbable story from the 1980's.
Firstly, if this passenger wished to smoke and the aircraft was only 25% full why did he not ask for a smoking seat in the first place or, having accepted a non-smoking seat at check in, why not just move himself to a seat in the smoking area? Why did he ask to be moved? It was very common for passengers who were occasional smokers to wander to the smoking area to smoke the occasional cigarette during a flight. Why did the FA refuse to allow him to move? On what basis? Nobody would have threatened to divert an aircraft for that in those days and certainly they could not have threatened to have the passenger arrested. Airlines did not behave like that in those days. That was pre 9/11 and paranoid security and paranoid laws.
@@Ben-xe8ps Well, I see your points but I was there. I don't know why he ended up in the non-smoking section, maybe a travel agent booked it and assumed. As far as the FA, I don't know, but maybe she felt he needed to accept her authority first before she would move him. Also, I only told you what she told him the captain said - could have been a bluff on the captain's part or on her part. I was on a flight where police were called to remove a pair of passengers before 9/11, this was before we left the gate and even less "serious" than lighting up a cigarette in the smoking section.
@@andydaniel2 I agree with you that the passenger should have stopped smoking when asked to do so and in those days most passengers would have done so. The FA does appear to have escalated the situation rather than attempt to resolve it though.
Could it perhaps be that the 'fasten seat belts' sign was on at the time and the real problem was that the FA told him he cannot get up of his seat and move to a seat in the smoking section while the sign is illuminated? That is the only scenario that makes any real sense here.
I would have thought that by the time the FA had seen the passenger smoking, come to his seat, have the conversation, leave and go to speak to the Captain and return, the passenger would have already finished the cigarette!
On what basis would the Captain have had the passenger arrested? It was not a criminal offence to smoke in a non-smoking seat. The police would have had a good laugh at that Captain and the airline would have been MAD at him for the delays and costs of his ridiculous overreaction.
How the passenger ended up seated in non-smoking if he wanted smoking on a flight with so many empty seats we will never know. However, if it was important to him he should have looked at his boarding card and sorted it out before boarding the aircraft.
Quite why the passenger believed he needed her to move him rather than just moving himself is also a mystery. In those days there was none of this 'you must sit in your allocated seat' nonsense that we have today. So long as he didn't attempt to move himself into First Class or something, nobody would have questioned his changing seats into an empty seat within the same class of service.
The attitude of this passenger implies there is more to this story. Perhaps the aircraft was not quite as empty as you recall, the passenger was amongst the last to check-in and smoking was already full?
A shortage of smoking seats though would show how popular smoking seats were and contradict all the anti-smokers here who are all so happy that smoking aboard aircraft is no more.
Calling the police to aircraft pre-9/11 was very rare indeed in my experience. What did these two passengers actually do? It must have been something really criminal ....
@@Ben-xe8ps I could be wrong about load but TBH everything except Xmas and Thanksgiving has rarely more than 1/2 full. Seat belt sign - no recollection. No recollection of when he boarded etc, I only noticed him when the disagreement started.
The two passenger thing was not at all criminal and actually a sad situation. Long story short I was on a flight from NY to Miami or maybe FLL, there was a huge snowstorm in NYC and everything was delayed. I think it might have been Spirit Airlines only because many of the passengers were connecting to I think Carribean and/or South American destinations. They made an announcement at one point that people connecting to (can't remember which) city will no longer make their connection and should deplane for rebooking the next day. Some time later, they made a similar announcement about a different city. One elderly couple (late 70s, early 80s maybe) said they would rather stay on board and pay for their own hotel in Florida. The airline insisted they deplane saying they "could not be responsible for them" which was ridiculous. Eventually 2 NYPD officers came on. You could tell that the officers really wanted to have nothing to do with this situation as they had committed no crime at all, but they had no choice - if the airline says get them off they have to remove them. After a few minutes the couple relented and left on their own. The chatter among passengers near me after they left was not on the side of airline.
I do agree that it was rare, but it really was later than 9/11 when it become more common. A friend of mine is a FA for SWA, she loves her job but has thought about quitting because of the current state of things. She posted a few months back "We had to have police on my flight AGAIN" - but gave no details at all. Obviously she flies way more than I ever have, my tale is the only time I have seen cops on my plane. Never seen a fight either. So far so good.
@@andydaniel2 I saw a good fight once at LHR mid 90's. Won't name the airline (not a UK or US airline) but on boarding a male passenger and a male FA had a disagreement over something (no idea what) so they both got off the plane onto the airbridge to have a real fight with each other as passengers were still boarding.
What you witnessed with that elderly couple sounds like a clear case of the airline knowing they would be responsible for the expenses of the passengers at the transit stop if they missed their connection and a clever (in their eyes) way of getting out of paying - they probably intended to tell the couple to go home in the snow and return ti the airport the next day. In the same position I think I would have preferred to proceed to MIA, both to be away from the snowstorm and to be sure that the same thing would not happen again the next day!
I'd like to hear more about that sale at Harrods.
The smoking area is located on the wing! If you can light it, you can smoke it!
IIRC Southwest FA's sometimes made that joke during the safety lecture.
I'm amazed at the leg room!!!
UGGGHH when the actress says "It'll just be a minute" - in other words "I realize there's no smoking but no harm in me smoking it for a minute" -- people really DO thave that disgusting attitude. It's a good thing they pay flight attendants good money now - I could never tolerate entitled jerks.
Imagine watching this video at work thinking it’s lame back then and now I’m here watching for entertainment 😂
I never smoked but am curious what it's like to be so dependent on something that you can't put the cigarette out and relight it when you can smoke.
its an entitlement thing that goes way back into the early years of smoking. When it was allowed everywhere and non smokers were considered "weaker" or "inferior" by social norms promoted in the media. This smoker lady was an example of this attitude many had toward non smokers.
Come to my house and disconnect my internet. You'll see it first-hand lol.
Nicotine is a very strong addiction. It sucks to be addicted to it as I am sure it sticks to be addicted to a,cool, drugs, gambling and the internet.
My Mom, who lived through WW2, told me recently that cigarettes were considered an essential item, and that even prisoners of war received a ration. It's hard to overstate that nearly all male and most female adults smoked, and chains-smoking was normal. Basically everyone was addicted to nicotine. Even when I was young most adults smoked, and you could do so almost anywhere.
@@AcuraLvR82 Not quite right. The smoker is an addict (I smoke, I'm one as well). The behavior is a result of an addiction. Your brain literally demands you smoke so that it gets nicotine The longer you go the harder your brain tries to justify having a smoke. That's why she acted that way.
People who smoke had to teach themselves to like it. Go smoke.. tell me how much you enjoyed that. Once the brain gets addicted it's a weird ride that remains difficult to stop. Not impossible, but not easy.
So which approach is better the first or second? Most FA nowadays would say the first I would guess
Never been a flight attendant, but spent most of my career in customer service. I prefer the first one. She is very short, sweet and to the point about it without being rude. She is just enforcing a rule that has to be seen to. Having to be firm with people who don't want to comply with policies that they agreed to upon purchase of the services is not the same as being a jerk to them. The second one panders too much and though she was nicer, I can see how she left the passenger open for a lot more rebuttals and ways to get the upper hand.
I would have been more like the first scenario. Ain't nobody got time for that
Lol
In my flight attendant training evaluations, one of my classmates did exactly that. But he was extremely polite about it, yet incredibly firm. He passed, but I'm not sure how lol. I forced myself to do it more like the second scenario, even though it's not easy when they try to argue with you.
i liked #1... firm and straight to the point. #2 was begging for compliance with a shaky voice and lacked confidence to steer the passenger into complying.
That was the nicest confrontation I have ever seen
Hard to imagine that smoking on a plane was ever thought of as OK. I remember once being on a quite small plane with my two young kids and of course chose non-smoking seats only to find out the plane company had decided one side of the plane was smoking and the other side of the aisle was smoking!! Hilarious. Actually, no it wasn't.
Thanks for posting a video of the 80s.
I’m only 50 and I remember smoking sections in hospitals, movie theaters, restaurants, pretty much everywhere. And cars had ashtrays too. I feel like I got shifted into another dimension, this one, and I don’t care for it. Lol
I miss free America.
I'm only 30 and I miss the smell of cigarettes in bars, and restaurants. Can't even smoke in a bar anymore. If you find a way back, I might join you.
*I remember my dad (RIP) had a friend who would travel back to the old country on these smoking flights. He admitted whilst flying he barely smoked compared to when he was on the ground, maybe over a 8hour flight he might have two or three*
i mean to be fair, having a zone designated that isn't' far from where they are already sitting is insanity.
You know your old when you can remember flying in commercial flights that had ashtrays in the armrests 😂😂😂
I grew up in the hot desert in the 80’s - back when vehicle’s AC systems were horribly unreliable and typically quit working after a few years. I remember being in my friend’s dad’s car on the highway, in the summer, w/o AC, with he and his buddy both smoking and NOT letting us kids roll the windows down in the backseat because it would be too windy on the highway. Even the memory of this makes me feel nauseated - the smell of that smoky dusty shitty Caprice interior, the heat & sun, ugh. Despite that I wouldn’t give up growing up in the 80’s/90’s for anything.
exactly. I remember every car my father had in the 80's and 90's the A/C went out just after 3 years. We drove all the time with the windows down. Today that would be considered ghetto.
In the second part the lady was so skilfully insanely polite!
Cut me some slack, Jack! Chump don’ want no help, chump don’ GET da help!
Excuse me, stewardess....I speak jive!
🤣🤣🤣🤣
Cut me some slack, Jack!
I fell out when she said 3:33 "I will....THIS TIME" she basically saying IMA DO IT AGAIN SIS! lmao
I remember the transition to a mostly non smoking world.
Smokers were very very angry.
I'm grateful for it.
It seems like people are missing the point. This video was to show Stuart this is how to interact with people so as to de-escalate the situation the smoker was supposed to be rude initially. This is literally the beginning of de-escalation training.
That’s hilariously that her friend keeps trying to get her back. Like they’re both ganging up on that poor flight attendant!
Stewardess: ma’am I’m going to have to kick your ass.”
Imagine if this was today, it would be a knock down drag out brawl with obscenities being the first thing out of that passengers mouth!
@S.E.C-R Yes because our society has gone down the toilet.
My right ear enjoyed this video👂🏽
Backstory: the lady in the blue dress has a memory disorder and is repeating herself. Her friend in red is accommodating her, even to the point of lighting a second cigarette knowing what the result will be. The flight attendant, a consummate professional, reads the situation and repeats the interaction from before. The other passengers are a mix of too bored to care, too interested to interrupt it, or aware of the situation and playing their parts.
Finally a Momento sequel!
Look how wide and comfy those seats look!!
These days this would have ended with no fewer than three people restraining the smoker while the flight attendants were duct-taping her to the seat and gagging her for the remainder of the flight at the end of which law enforcement would escort her off the plane...inside of about 5 minutes after the plane landed and while it was still taxiing to the gate, no fewer than six video versions of the incident would hit social media...what a difference 40 years make!!!
Rightfully so when your a stuck up brittle lung like her character.
On point!
quite right. I would bring the duct tape.
I am so glad that this is a thing of the past.
Even though it is unrealistic, as (and I remember days when it was allowed) the slightest hint towards lighting a cigarette in the nonsmoker section would have caused an uproar with the other passengers.
If I were a flight attendant, I would handle it differently. One polite question to put the cigarette out, but upon refusal a clear statement that federal law requires you to follow crew member instructions and she will be escorted off the plane by law enforcement after landing and banned from that particular airline's flights. People can make mistakes and just forget that it is the nonsmoker section. But after a polite reminder, they either comply or have to face the consequences. An "oops, sorry, I didn't realize that" from the passenger is all it takes in such a situation.
In one episode of E.R., a passenger (a stressed doctor on the way to a treatment center for alcoholic physicians) lights up in the lavatory and disables the smoke detector. When he returns to his seat a flight attendant passes by and politely and discreetly informs him that there will be a federal air marshal at the arrival terminal who will arrest him. He somehow convinces her to forget about it.
This was before the airliners found out that you can fly twice as much before the interior needs to be replaced, if you disallow people to smoke onboard.
I think the flight attendant handled the situation perfectly. The smoking passenger was making a complete nuisance of herself.
Um…….. you do realise this is a training video and not real? Are you actually for real, you need help if you can’t work out fact and fiction. I swear
@@EnterShikari01 i think we've all collectively found the end of youtube... and the consciousness of man.
I’m so glad smoking sections fell out of favor.
I remember in the 80s, some restaurants were half smoking and half non-smoking with no wall in between. Probably didn't make any difference.
It really was nice to be able to smoke in coffee shops and bars if you were a smoker. Lots of people I knew smoked, so I thought the non-smokers were the Karens.
They allowed it until 2006 here in Ohio. I was in the 6th grade so most of it feels like a fever dream. I wish owners still had a choice. I'm sure 90% of places wouldn't do it, but then the rest of us could have a place or two to enjoy.
There was a difference, the non smoking section was always worse, even the service.
I remember seeing an old documentary about an airline and about halfway through the video they showed an airplane refit. Around the smoking section, the seat coverings, carpet and other fixtures were smoke damaged - they pulled back the roof lining and even the ceiling was stained brown! 🤔
I remember in 1987 when I was a kid there were people still smoking on the airplane when we flew to Florida. I saw rows ahead of me people with clouds of cigarette smoke all around them and we could smell it very strongly. After that I never noticed or recall people smoking on planes. I remember in the 90's nobody could smoke anymore on the plane and it felt much cleaner. As a adult now I hate cigarettes with a passion they are disgusting, smell bad, and a danger to peoples health. i have no idea what possesses people to continue this gross habit.
Same here. I bloody passive smoked all my childhood and now as an adult I detest cigs. They should be completely banned.
In 85 I smoked and sat in the back of the jet. In 88 I still smoked, but I sat in the front of the jet, which I assume means there was no smoking anywhere on it.
I have a friend who hates cigarette smoke, too, but thinks that pot smoke is just fine and dandy.
Addiction trumps reasoning, always.
Travelled from Brattleboro , VT to NYC on Amtrak with a family friend who smoked so we sat in the smoking car . The air was BLUE !!!!!