Are my expectations getting too high, or is Dior slipping?
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- Опубліковано 5 жов 2024
- #dior has some explaining to do! I love unboxing #luxury products but the pride in the presentation is not delivering.
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Your embroidered pillow is gorgeous!
Thanks Vivian. ♥
Another home run video ! Thank you and keep them a comin , Mama Buttercup !!!!! Your videos are a wonderful way to start my day !
Awe, Hi Sara. ❤️ You are just the sweetest! How was your holiday weekend? Did you make it through all of your social engagements? You are so darn popular. Did everyone love the gifts you put together?
Yes to the handbag video! Very fun idea.
My heart broke for you when you opened the hand-painted box and it was less than perfect!
I started my Dior journey with you and am enjoying it!
Your hair looks super cute today!
Hi Rebekah!!!!! Yes, this Dior journey is so fun. ♥ What is your favorite product?
I have to check my order when it comes later today. Love the unboxing😊
My box was also dirty, the ribbon was not tied. The sample bag even has black on it, like smudges. The envelope destroyed. This is not a good representation of the DIOR brand.
Yes to the What’s In My Handbag video
I feel the same Dior is slipping something big is happening but not sure what. I feel like a year ago customer service was wonderful and professional now just anyone with a computer and a phone can work for them (I hear kids screaming in the background and cop cars blaring) I also get locked out of my account all the time (this never happened till now) it’s like I buy to much and they have decided I have reached my unknown limit. I also get one or the other samples now not deluxe and sample perfumes. It’s crazy. I was actually wondering if you were going to do a video or talk about this because I know you order a lot from them too.
Yes, I'm going to mention the issues very soon. My order from yesterday would only allow me to choose one sample even though it showed 1/2. I ended up forgoing the second free sample because I didn't want to mess with customer service. 😔
I agree with you. Something is happening, but I don't know what, either. I had a cs call a while back where someone in the background was using profanity. 😵
Hello from the UAE. Being a loyal DIOR fragrance lover & customer, your videos keep hitting the right notes. I'm frankly amazed at how well and lavish the loyalty program in your country works. Coz here at our end, its pretty disappointing. No provision for entering promo codes at all. Pretty bad communication... Emails more or less are always unanswered...gifts promised at various tiers of the loyalty program are always out of stock..OR atleast so they say. So I literally drool at the amount of gifts that gets sent to you on your purchases😅 Love your posts. Cheers!
Awe, that's no fun. Everyone should be spoiled equally. 🤔 I was able to score 11 freebies on my last order. I can't wait for the shipment to arrive. I'll definitely share it in a video. If shipping wasn't so expensive, I'd send you some goodies. ❤️
@@nissabuttercup3009 oh yeah...shipping is very expensive..
@@paris5768 Hi 😀 The newest promo code for loads of freebies is LUXEGIFT23. However, the minimum spend is $200.
Brand new subby! I am loving your videos. I am very new to Dior and find your videos so informational and fun! I have tried a couple of codes and they have not worked out. Have you done a video on using the codes? Don't know if I am just not doing something correctly. I would love to see the what's in my bag video :)
Hi Shelia, thank you so much for being here. The codes only work if you have created a Dior customer account. You have to be logged in to your account before the check-out process. Each code usually has a minimum spend amount and you have to meet that threshold before the code will activate. There are certainly times where the codes won't work for me either. I believe it has to do with the limited stock of the gifts with purchase. Customer service will usually supply me with a different code when that happens, but it's not for the same gifts.
Greetings Nissa Thank you for the shout out and for another Great Video 🙂 , Dior is experiencing a lot of Technical Difficulties on the Website, has a matter of fact i can't seem to be able to see the gifts on my order. Very frustrating. Or the codes won't work, is one thing after another. Have a great rest of your day. I would love to see a Video on whats on your bag and maybe a video of your favorites fragrances . 💜 P.s I love rose scents has well.
And is been very lovely chatting with you.
Oh my goodness, I had awful customer service today. I used the code you shared and it wouldn't allow me to choose my 2 free items at checkout. The customer service rep told me it was because I had too many gifts with purchase using the promo code or that I didn't order enough. My spend was $205, so I definitely know I ordered enough. Their website and service is getting so bad. :(
Ooh, I love the idea of showing my fragrances. I had thought about that a while ago, but didn't know if anyone would be interested. Thanks for awesome feedback. ♥
Oh wow Customer Service is extremely bad , I was told you need to order in a Computer Screen and to clear the cache . Have the samples change in your end ?
@@avd831 I have no idea what's going on over there. I ordered on my computer last night and I still couldn't add my samples.
Completely agree with you, Dior is loosing on their quality checks and packaging. I got a dented bottle of the face and body primer. I didn’t know if the shape was like that or was my bottle dented so after some reluctance I contacted their CS and they won’t exchange it now because it got delayed 😢 and Yes to your being on their PR list ❤😎🤞🏻
Nissa you are right, I buy the face serum and face care,there’s never any instructions on how t us.
Nothing stating o use before and after,so I have to go online to watch makeup channels.
Hi @teemack6995. I have decided to use them as it makes sense to me. 🤣
Not happy with Dior either. Order attempted to be delivered over holiday weekend when I was out of town so UPS returned it back to Dior. Was told I would need to replace my order by CS but the items I ordered were out of stock. So frustrated right now with them myself.
UPS tried to do that to me too but I was home and they “attempted” twice but I was home. (Called UPS like 10 times in between all the “missed” deliveries. Even told them just leave it gave them all kinds of instructions they didn’t do any of it. I even told them what do I have to do sit there and wait for him and then that is just want I did the third time I sat on my front porch and waited for him and got em 😅😊☺️
That is absolutely crazy! 🤯
Hello, new here😊 I also ordered from Dior and I was pretty disappointed like you I received my box exactly like you did.
That is so disappointing. There's definitely a disconnect between their branding and presentation. 😔
Hello! I would love to see a what's in your bag video! Many thanks!
Hi Katherine Welcome to our little community.
Lol, I'm trying to decide if I share every item in my bag, or keep the lady items private. 😅 How much info is too much info?
@@nissabuttercup3009 I think what ever you are comfortable with will be accepted and much appreciated by the community. P.S. I love your videos! 🤩
Miss Dior perfume has Lily of the Valley in it as well as rose I’ve just layered it with Lucky (which has Lily of the Balley)from the privee collection. I like it!
Ooh, I love layering. I'll certainly have to give that a try. Thanks for the tip.
It’s not nit picky. I feel the same. I ordered a set of Adorables because I wanted to try them and they were suppose to come in a pretty case. I love the products but the case they came in is made of like, paper and it was broken in 3 places. I know the products are good and I’m very happy with them, but I really ordered these for the case.
I wanted to order for the case also. Thank you for sharing your experience.
@@mmjmjj ♥️♥️
Yea so I'm a huge HUGE dior fan. However I prefer the counters to purchase. Usually with a shopping list of 4-5 items at a time. I am lucky to walk away with 1 maybe 2 items as barely any stock available (apparently they are re-pakageing everything) That ultimately caused me to buy alternatives from rival brands and unlucky for Dior I have fallen in love with the alternatives.
I feel the grip they once had on me is loosening. I bought 2 large candles and both of them have off centre wicks causing uneven burn and a huge amount of black smoke.
Last year I spent about 3k on skincare and cosmetics but I'm struggling now to justify the continuous spend. Money is tight for alot of people so I need it to be a justifiable spend.
If you made it this far thank you. I needed a rant xoxoxo
Hello, I’ve seen some of your video unboxing and you have inspired me to shop at Dior. I have tried to look for the black compact mirror but don’t see it. Under what name or category can I find it.
Hi Dalyla, the mirror was a gift with purchase. Try using promo code DIORBEAUTY23 at check out with your $150 order. If that doesn't work, I would suggest reaching out to Juan in New York. He can ship anywhere in the US. His Instagram is @diorbeautyexpert. Good luck, I hope you find a mirror. ♥
Oohhh I just purchased one of the candle stands to use as a cup holder/coaster, still waiting for it to arrive, just wandering if you have been using yours yet as was interested to see how well they hold up with cleaning etc. thanks
So far.... I am loving using the candle holders as coasters. I have one in every room that I use in the house. I keep a bottle of water next to the bed at night, my daily drinks on the computer desk and the sofa table. All three have been exposed to water/condensation and look just as good as the day that I got them. They are definitely one of my favorite purchases. I hope you love yours when you get them. ♥
I ordered from the website the other day and I waa having too many issues. I actually waited the following morning to complete my purchase.
Yep, I have had those issues too. I have to remind myself that 20 years ago, I would have had to get in the car, visit a store and hope they had what I wanted. It's certainly and exercise in patients. LOL
Great unboxing
I just ordered the body oil and the cap was defective and now it’s leaking ☹️ never happened to me before. 😢
Wow, what is going on with their quality? 😳 Will they replace it for you?
Hi watching from Japan 🇯🇵 new subscriber!
Oooh, awesome! Welcome to our little community. ♥
Yeah definitely slipping.. samples not received and so much out of stock on counter...
I don't know if it's just me, but whenever I call customer service I have to wait at least 35 minutes to talk to a rep. I wonder if there is a way to reach their higher ups. I've also ordered in the gift box and it came just regular. When that happens my items always come damaged from shipping. Also does anyone not be able to claim their charms? I have not been able to get them for a month and a half now 🤷🏻♀️
It took me forever to be able to use the code to redeem the phone charm. Unfortunately, I rarely come across a customer service rep who is actually helpful. It seems to be getting worse lately.
Tried DSUMMER2023 but it did not work… what is spend?
I think it might be expired I tried too a couple days ago and it didn’t work
And I spent well well over 150/180 which is the usual spend minimum
Agreed, it may be expired. There is no rhyme or reason for when the codes end. LUXEGIFT23 is a great code, but it's a $200 minimum spend. Another viewer shared the code and I actually ordered with it, yesterday.