What You NEED to Know About Concierge on Disney Cruise Line
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- Опубліковано 28 тра 2024
- In this episode, the panel talks about what you need to know about concierge on Disney Cruise Line from the experience to what's included, all of the perks, and important things to keep in mind before booking!
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I absolutely agree about not mixing concierge guests with other staterooms even if you are from the same family. You pay a significant amount more for concierge, therefore there should be no workarounds, otherwise what’s the point of the up charge. I know I could be frustrating when families are in different rooms, but it is what it is. It’s not about snobbery, it’s about getting what you pay for,
Besides if they want family in same rooms then PAY for them all to be there lol. I totally agree with you. People just think they can do whatever to save money yet still get whatever they want when they want it.
There would definitely be a family every cruise that drags their entire screaming clan and the friends they met on the splash pad up to Concierge every day otherwise.
My friends and I use this video as a drinking game. Anytime someone says but umm take a shot. It’s great hahahaah😂😂😂😂
I appreciate what Pete said about how hard we work to get the things we have. I never thought I could afford a Disney cruise, but I booked a room on the Podcast Cruise in May through Dreams Unlimited Travel. Thanks, Teresa!!
OMG we did concierge with Disney cruise Eric was amazing ! every little whim we got especially traveling with a 3 year old he had crayons and mickey mouse color pages every day for her! Disney toys/you name it! When our 3 year old fell on the floor and hit her head cracking the skin above the eye the concierge made sure we got to the dr in speed time and since our 3 year old wanted him there he stayed there with her and us making sure everything went well Thank God no stiches but she fell asleep in his arms Bugars and blood all over him and he carried her back all over to our room Eric you amazing we love you and we love Disney!!
Going on concierge in 2 months, we were also very lucky that they were able to get us a cabana.
Pete, I like when you said Master bath then corrected yourself to primary bath.😄😄😄
did concierge on the magic on november 8th and they are starting something new on the cruiseline. concierge had a moving bar cart at 5pm every day. you could order whatever you wanted at no extra charge as well as charcutery from palos and flavored popcorn bites. and our room steward said that they are starting this on all boats.
Thank you so much for making this video! The tipping was especially helpful!
Thank you! Going on my first cruise and we booked DCL conceirge for my son's 5th birthday. I feel so overwhelmed because I have never done this. You have put me at ease.
Elaine, Jackie, and Deni! My favorite trio!
I LOVE this!!! Thank you for the advice on tipping. On our last cruise, over Halloween, non-concierge, my friend and I each took ten thank you notes, wrote a note of gratitude, added ten dollars to each envelope, and randomly passed those out to CM's we saw; and many went above and beyond, so that was hard! In addition, we each tipped our room host and each server 50.00. In addition to gratuities paid through our folio. These people work so very hard selflessly to make us feel like royalty. As much as I love the parks, I am avoiding the parks for the next year and have several cruises booked. With that said, the amazing Elaine Edwards was able to book us Concierge, stateroom 11000, floor-to-window on the Wish! I can't say enough about Dreams Unlimited and the amazing Elaine Edwards!!!!
Oh my gosh I love the card idea! Definitely gonna do this on my next cruise… thank you for sharing!
Sorry, but what/who are the CMs you refer to in your post above?
CM= cast member. It’s what Disney calls their employees.
Great idea!
Thanks so much all this information is perfect. You guys are amazing 🤩
I am very happy for you, Pete, that you have had these awesome experiences. You have had great ideas and it is well-deserved.
I just booked a disney cruise on board the Disney fantasy and we got the concierge royal suite so this video was really helpful thanks for the video!
We had Glenn on the Wonder in 2017. He was lovely!
I am limited to cruises on school breaks so the price difference is huge for concierge, at least double a Family Verandah. I can't really tell what value there is for Concierge other than a supposedly higher level of service and advance booking for Castaway cabanas, shore excursions, etc. Our last cruise on the Dream (last week) was 6k for 4 nights and concierge would have been 17k.
Just booked a 5 day cruise out of san diego on the wonder and went Concierge (first time cruiser). After watching this video my wife and I are beyond excited to go!
We have stayed concierge on DCL and have B2B concierge coming up this summer. It is our favorite way to cruise. The information is hard to find sometimes and this was the best show on DCL concierge I have ever watched. Thanks for this.
We’re going concierge for the first time on The Wish in August. Thanks for all the information, especially the tipping!
Thank you for this important information.
I got your remark about "Stella Dallas"! That one scene made me cry so much. Barbara Stanwyck really played that role to the hilt.
I love that special key!
Thanks for the tipping info. That was kinda giving me anxiety a bit. I’m so looking forward to going concierge for this cruise. Great video!
Thanks for this video. Pete, your comments about DCL concierge vs. other Disney concierge is spot on and not something I hear others talk about often. I got tired of paying a premium for WDW concierge when that service went downhill (IMO). I stopped taking the twice a year park vacations and opted for mainly cruise vacations close to 10 years ago. Like Pete, I have never had anything but a superior experience with DCL Concierge. There are some expected perks for sure, but the service and attention to each concierge passenger and family is hard to explain unless you have sailed with them. (Is it wrong that my favorite part is express departure???)
True, it’s not cheap, but when I price out a club experience at the Grand or other Deluxe property, the cost is often less for a week on DCL - and the service and attention to detail surpasses any WDW resort club level experience. Pre-pandemic, we also had the opportunity to pair a cruise with an excursion package through Adventures by Disney (in Europe and Alaska). Independently, the two experiences are amazing, but together, they created vacations we will never forget.
FYI-Palo is only available in the Royal suites now, but the 1BR, 2BR and Royals can all have any main dining room meal (breakfast and dinner) delivered to the room. We stayed in a Royal suite on the Magic in Dec and had full breakfast delivered each day. That was awesome!
This is very helpful TFS
Apple cake sounds delicious thanks so much.
Im a hyatt loyalist just like dcl, they put it in your file I'm 90% sure on this so great.
Yay! It’s Pete, Deni, Jackie, Elaine, Craig, and Drake! 🥰🥳 I have booked my second DCL with Dreams Agent Susan Kelly! I shall be on the Podcast cruise too! I would love to book concierge but I get seasick in forward staterooms! Notwithstanding, I love this show and DCL! 🚢
Amen brother. Do it if you can they are beyond exceptional services
And Hyatt corporation holds a Pepsi contract. Lol (I used to work there, we definitely had files on individuals and did store runs for special items ☺️)
Great job Pete you sold us on a cruise for our 25th Wedding Anniversary!! LOL this show really helpful.
1) can Jackie publish her apple cake recipe somewhere, pls?
2) as a grammar geek, I love hearing Pete say, “of which I am one of the owners”. Makes me smile. 🤓
We need the Apple Cake recipe. 😊😋
Ok, now I want Apple Cake on the next snacks show!!!!
I very much appreciate the advice on tipping. I am considering my first DCL Concierge cruise (after 15 standard DCL cruises) and it is very frustrating to not have any guidelines or other suggestions regarding tipping. One other thought I have had is the non-refundability of the concierge deposit. If I book a concierge room for myself only, how late can I add other Guests (up to the room limit of course). My thinking is if my other roommates fail me, I can swap them out for other friends/family. Does that make sense? Thanks for a great video, I will be booking through Dreams Unlimited if I decide to pull the plug!
If DCL concierge is wonderful, please let Guest Services know! It really does make a difference.
With concierge are excursions included or do you still pay for them ?
@@AdrianMartinez-hu7my No-you still have to pay for excursions and cabanas on CC!
Concierge ruined me. It’s amazing and the only way I will cruise now.
I’ll never be able to afford even a veranda on Disney or similar on any cruise line, so just try to block it from my mind!
a VERY important thing on Rate is that they do have different rate based on season and not discounts
When I was in concierge, I did not use the concierge staff. They are available but we did not need them. We did not book any excursions, no cabanas, and no dinner reservations. Although this is their job and not a tip based task. We did not make any special requests. We booked it for priority embarkation, the size of the room and to utilize the private deck and be able to get drinks and food from the lounge which was right across from our room. We truly enjoyed ourselves. We had to disembark by 8:00am. We did not get to go when we were ready. So we tipped $50 for our 4night cruise. We felt this was fair since we did not use them and we did not request anything above or beyond their required services. I feel that it is not our job to make up the difference in their salary. That is DCL’s job. However, if they go above and beyond then I will tip more. After talking with one of the concierges they did disclose that they are paid very well by DCL. So they are not getting small salaries. However, this will not stop me from giving tips when the staff goes over and beyond their expected responsibilities.
If you can’t tip stay home.
@@juliaarden4870 if this comment is for me, please read mine again. I gave the prepaid gratuities and tipped an additional $50. It is not our job to give additional tips just because the Cruise-line does not pay their employees. However, I did at my discretion for the service I received. Period.
Shout out to canyon ranch! I worked there in college!
Will you do a video on the Disney treasure when it comes out next summer
Going in December on the WISH!!! Appreciate the trick for the elevators 😂 didn’t even think about that. And concierge was $11k 😞 not for me this time
We just returned from a seven day cruise on the Fantasy, where we were in concierge, and we cannot express how truly special it was! Andy even sang Happy Birthday in German to my wife on her Birthday, and we loved visiting with our traveling bartender Martin each night, and hearing about his homeland of Jamaica! We were even able to secure a cabana for both days, during our double dip on Castaway Cay, with the help of our concierge team. Needless to say, we tipped everyone, more than we have ever tipped anyone in our lives! LOL
Thinking about booking concierge on the Wish....
They DO have guidelines on Concierge tipping now!
DCL on shore concierge used to be responsive and helpful. For some reason now it takes 2 weeks for them to respond to emails.
Can you get a discount on the booking when you do the on ship next cruise booking?
Drake I am curious how sleeping on the pull out couch was? I usually travel with my daughter, son in law and I get the couch 😂
Is it worth it to go and try to get a conceirge upgrade at port ?
Palo delivered to your room ? Did you pay each time ? You just was able to have it in your room , or it’s included in concierge?
Do you by chance know how they handle food allergies in the concierge lounge? Would they just got make me something that is safe?
Is upgrading from a guaranteed veranda to Concierge a large up charge? We are doing an upcoming 6-night cruise on the Wonder.
You get 120 day booking window with 5 day head of line start that platinum does not get. Upgrading at the port saves nothing on price to my knowledge.
On our sailing on the fantasy for august 2024 the concierge starting price is almost 3 times as expensive as our deck 7 mid ship veranda room! i am sure concierge is nice but i would rather do 3 cruises instead of 1 😂
Does anyone know does concierge come with weddings that are booked automatically? Regardless if your room is not?
Regarding express debarkation. If you’re in concierge and your kids are in “steerage” (jk) is it possible to disembark together?
18:54 tipping
Are there any wheelchair accessible rooms in concierge level??
Yes. Used a one bedroom ♿ with a roll in shower and grab bars
I just placed my concierge reservation for my group including my wheelchair bound sister
Yes 1 bed suites and veranda roomstoo
Concierge is overrated in my view !! You get the same room as a balcony level unless you book at the suites .. you get free drinks yes … but the price difference is definitely not worth it plus the free drinks are just 5pm to 10pm
You are totally right my friend!
Lmfao if you do concierge at the same level than you wasted your money. Step up to a suite. Always have to have a half wit sharing an opinion that is remedial.
We see you had the Disani Water in the metal bottles. We were just no the Dream and bought the water package of Disani Water and were so disappointed in how that water tasted. It had a metal taste to it and the "minerals" they add to it also had a taste. Did you also find that water tasted bad? Other than that we had an AMAZING cruise on the Dream! Great video as always and we will be booking Concierge in the future.
I had the water package on my August sailing and I while the water package was 100% worth it to us, I didn’t like the metal bottles. They were also really hard to open as they expanded after putting them in the fridge. We had to get in the habit of pre-opening them before putting them in the fridge.
@@elaineedwards7813 Yes, we agree they were also harder to open and when refrigerated they would expand. The taste of the water was what we disliked most.
Palo is not normal for 1 bedroom. Only for royals ..... normally..... but pixie dust can happen
I completely understand being called elitist or bougie. My husband and I worked our asses off for what we have. Neither of us grew up going on Disney family trips far from it but our kids at least get to experience family trips to different parts of the country. If someone wants to call me elitist I say thank you, it took me over 30 years and many tears to get to where I am.
Concierge DCL I don't think is worth it, you are selling dreams, I always travel with concierge as recently two days ago and the service is getting very average, very sad to say but true, we were waiting one whole hour for the covid PCR test, no welcoming emails, no welcoming lunch and they still owes us $1200 refund from the last cruise! Totally unbelievable but true!
your next show title cooking with the Dis
We are going on our first concierge room on the Wish and had a terrible response so far. We received email last year after we booked and nothing after. Apparently they moved the booking date for excursions 30 days ahead and we were not notified. So I emailed them on the original date stated one year ago to request cabana. And of course we did not get it and nothing was booked when I checked online. I sent email to complain about it and still have not received any response. I’ve called them once to confirm they’re received my email requesting cabana. The confirm they got my email and still no response from them. Is this normal?
While it's never guaranteed, they hold back a number of cabanas for concierge guests. Check with the concierge when you're on board. I've had the shoreside concierge tell me none were available, only to get one when I got on the ship. - Pete
Is concierge refunded if the cruise is cancelled on Disney's end?
It is... or you can reschedule.
24:48 elevator hack
We are such easy guests for the concierge team. We have little to no extra needs, but it's so nice to have access to them when we do.
Pete angry chubby elf….
Problems of the 1 percent
Pretty gross watching this in retrospect knowing how much money Pete stole and his deplorable behavior with staff and others. I suppose it’s easy to afford Concierge when you’re using someone else’s money.