You guys really did this right from the get go. From the constant updates when you were making this headrest to the communication when you experienced delays. Now adding parts to the products that have ship is honorable and I respect you guys as a company for it. My headrest is working great now! You have my future trust for anything related to chairs!
Hello there and thank you for your kind words! We're really glad to hear that! Please let us know about any feedback you have so we can keep upgrading our headrest.
Mine comes out every few days, not from anything you described but from the simple act of putting my head back onto it. I hadn't contacted you but am glad you're doing this, so thank you.
Hello there! Please feel free to get in touch anytime. Your feedback is extremely valuable to enhance our products so we can always meet your expectations!
@@OfficeLogixShop Thank you. I'm inherently hard on things so just figured it was me. I was going to attack it with gaffers tape, but hadn't gotten around to it yet. This should definitely work better than that, so it's worth waiting for. 😊
Hello there and thank you for your comment. Since you received the shipping label email yesterday, then you don't have to do anything. Your headrest will come with these covers already installed.
This video got played automatically after the headrest installation. I received mine last night with these already installed. Am I missing anything? Thanks.
Hello there! As we mentioned, all new orders will have these installed. This tutorial is for our clients who received their orders before September. Just install the headrest and enjoy! Thank you.
By any chance, might these be what I just received in an unmarked letter envelope with no return address or information inside? It looks like that might be the case but I'd like to sure.
@@OfficeLogixShop I'll email you a picture tomorrow. It looked like junk mail and almost got thrown out. Your name is nowhere (nor is any name, other than mine).
Hello there and thank you for your comment. We do ship to Australia but not to all cities due to logistics complications. We apologize for the inconvenience.
You guys really did this right from the get go. From the constant updates when you were making this headrest to the communication when you experienced delays. Now adding parts to the products that have ship is honorable and I respect you guys as a company for it. My headrest is working great now! You have my future trust for anything related to chairs!
Hello there and thank you for your kind words! We're really glad to hear that! Please let us know about any feedback you have so we can keep upgrading our headrest.
Mine comes out every few days, not from anything you described but from the simple act of putting my head back onto it. I hadn't contacted you but am glad you're doing this, so thank you.
Hello there! Please feel free to get in touch anytime. Your feedback is extremely valuable to enhance our products so we can always meet your expectations!
@@OfficeLogixShop Thank you. I'm inherently hard on things so just figured it was me. I was going to attack it with gaffers tape, but hadn't gotten around to it yet. This should definitely work better than that, so it's worth waiting for. 😊
How hot should the hair dryer be? I got a number for online tracking or something last night.
Hello there and thank you for your comment. Since you received the shipping label email yesterday, then you don't have to do anything. Your headrest will come with these covers already installed.
This video got played automatically after the headrest installation. I received mine last night with these already installed. Am I missing anything? Thanks.
Hello there! As we mentioned, all new orders will have these installed. This tutorial is for our clients who received their orders before September. Just install the headrest and enjoy! Thank you.
Oh I forgot to thank you for this upgrade! Huge difference.
Hello there! We're glad to hear that!
This fix the issue!! Great fix!!! Thanks!!
That's great to hear!
Any idea yet when you might begin shipping the hooks for those of us who already have a headrest?
Hello there and thank you for your comment! We're aiming to ship them in the upcoming couple of days. You will receive an email about this shortly.
@@OfficeLogixShop Perfect and thank you!! :)
By any chance, might these be what I just received in an unmarked letter envelope with no return address or information inside? It looks like that might be the case but I'd like to sure.
If it hadn't been stamped in Columbus, OH (post office stamp), I'd not have even thought of OLS.
Hello there! Yes the envelope should be from us and it contains the covers we showed in the video.
Best regards.
OfficeLogixShop Team
@@OfficeLogixShop I'll email you a picture tomorrow. It looked like junk mail and almost got thrown out. Your name is nowhere (nor is any name, other than mine).
@@OfficeLogixShop I just emailed it. I hope nobody throws theirs into the trash thinking it was junk mail. as almost happened to mine.
We received your note. Thank you for letting us know!
Awesome! I am glad you were able to find a solution. I can't wait to get these installed.
Are there any plans on shipping to Australia? Currently, there are no shipping options for Australia
Hello there and thank you for your comment. We do ship to Australia but not to all cities due to logistics complications. We apologize for the inconvenience.
@@OfficeLogixShop I see, thank you for your reply, hopes one day there will be shipping options in Brisbane