@@AlphaTangoTac I think it's better to just save up for a new one. I personally buy guns with the intent of keeping them. Being worried about resale will just make you baby them and complain about scratches
Firearm industry is expensive to operate in. They have a lot of customers and I doubt they have enough staff. Its not that they do not care about you they have a lot on the line and not as much time as you think
I own 5 super duty rifles 10.3, 11.5, & three 16”. All have been perfect and all are capable of sub MOA accuracy. No complaints from me! When you factor in everything you get with an SD, especially when you buy it on sale, they’re the best value out there.
Geissele is going to go through what Sig did. They got too big too fast and quality control will suffer a little. It will take them time to get their act together. Sig seems to have figured it out. That's what happens when they land military contracts and filling them is the priority. I hope Geissele does too.
Geissele doesn’t care about civilians, they only care about their military contracts. The customer service has always been garbage. It’s been like this for years. The QC has also been bad the past 3-4 years. They sell extremely overpriced stuff because they think they can because of their military contracts
I stopped buying Geissele products years ago because their customer support was so bad. They do not resolve their own mistakes well. That was long before they had government contracts. They should replace the leadership in their customer support division, if not the entire division.
I recently bought and shot my G SD (complete carbine). So far flawless, and having shot dozens of M16s/ARs, I got to say the recoil operation on the G is by far the smoothest I have ever felt. Really incredible. Their stuff does seem pretty grossly over-priced at " MSRP" though.
I can recommend some Aluminum Black for the receiver, but I got nothing for the Geissele issue. Had problems with them myself recently over a rail they sent me. I ordered a 9.5 and they sent me a 9.3. A lot of back and forth later, they asked why I NEEDED a .2 longer rail and then ghosted me. I paid roughly $15 more for that .2 damn it! Luckily a dude I know at a local gunshop traded me straight up for the rail I wanted. It is starting to seem like Geissele is getting the HK/Colt ego. Good old "We have gov contracts so you peasants get whatever we give you" treatment. But, it is what it is I suppose.
+1 on the Aluminum Black. I've recently got into building my own rifles. Made my share of mistakes (scuffing up the finish on uppers and lowers). Punch slipped while trying to build my first Super duty lower. Put a pretty deep deformation around the bolt catch pin. Aluminum Black works very well at covering up dings and scratches.
@@deakdeagen938 It is awesome for handguns too. Holster wear slowly eats away at your slide coating. Good to touch up some higher ware spots from time to time.
Damm bro! I sent my BCM in for a small modification, and I had scratched my lower receiver before I ever sent it in. I could care less, but BCM sent it back with the scratch repaired and never even asked them to do it.. that’s service.
I own a Larue tOBR 308 and it's awesome! My buddy bought one because he liked mine and talked his buddy into getting one over a LMT. They've had lots of problems and Larue's customer service was a very disappointing experience. They wouldn't tell him even what the problem was or how they fixed it. Two rifles bought at roughly the same time with the same problem(s). It's not that they blame me, but I sure did hear about it a lot!
This is why Grendel, Arc, and Valkyrie are so appealing. You can make a DMR that outperforms 77g SMK while staying in the small frame AR. The small frame format is standardized to the point where all troubleshooting can be done without the manufacturer.
Which manufacturer has flawless product and execution? Which manufacturer provides the appropriate amount off free stuff for your inconvenience? Which manufacturer is running at 100% during heavy PTO times? Which manufacturer is responsible for the owner delaying repairs until the holiday season? IM sure you celebrated the holidays and Im sure you wouldn’t begrudge their employees the same comforts. They stood behind their product. Thats all that was owed.
Never said anything of that nature, but there was sub par communication on when I could expect my rifle to be back. Do you think it should take 3 weeks to respond to an email? One email. And when you get the upper back after not great service, is it okay for them to have damaged it? Maybe you didn’t understand the video, and that’s okay. For 2k on an AR, you are paying for more than just the product. There is a premium that is payed and I think outstanding customer service should be at the top of that list. Thanks 😊
It sucks to have this issue, I had the exact same issue where the round got stuck. Fortunately for me their customer service was awesome. They didn’t specify what was wrong but they did replace the barrel.
I haven’t personally tried any of their uppers or rifles for that matter but I do recall a couple years back, another gentleman was having the same issue with communications with the company in regards to issues he was having with his rifle! Damn, that kinda sucks! That’s why I would probably recommend a BCM rifle and would put a Geissele trigger on it.
I started with the budget brands like PSA and aero precision. I had great experiences with them. I moved my way up to the higher endish brands. BCM ,Daniel defense and Geissele. I figured since my experience was good down in the entry-level when I moved up my expenses would be much better that wasn’t the case at all. My bcm was bad out of the box. They fixed the issue pretty quick. 3 week turnaround. My Daniel is having ejection issues out of the box. It’s a little frustrating. When you spend 3 to 4 times the amount of money on a product that should be of a higher quality but yet you have to do a warranty claim. That’s why you should always go out a run your equipment don’t always assume something is going to work.
Put some Birchwood Casey Aluminum black on those scratches and call it good.. I always check any new AR rifle or barrel with a chamber function gauge..If is fails I send it back.. I would check the ammunition that got jammed in the chamber the first time with a Sheridan cut case gauge..I have found a lot of factory ammunition that is out of spec, especially steel case..
Sorry you had such a crappy experience. CS is the utmost importance to me. Easier to overlook some issues with good CS. Geissele products are great, but never had to deal directly with their CS. Sounds like I good thing from your experience. Dang I'd be pissed off about the finish wear from them servicing it. They should just send you a new upper at this point. I want to be the one to scratch up my stuff. Cool swag they sent you, but still doesn't make up for the cosmetic damage. Thanks for the update.
Yeah it was definitely negative. Hated even making this video but so many people reached out saying they had similar issues, so I felt it was needed. Thanks for the love 🙏
I'm glad I watched this short. Issues with manufacturing always happen across the board. But. Manufacturer response should always be scrutinized. I used to work at Snap On Tools. Nuff said.
Did they say what they actually did to the gun? I would assume they replaced the barrel, which would explain the marks on the handguard, those are from the tool they used to remove those screws (still should not happen obviously)
Thanks for this update. I have been on the fence between this rifle and a DDm4v7 and was going to go with Geissele because it comes with a better trigger and furniture out of the box. Considering the lifetime warranty that comes with DD and the fact I can grab a DDm4v7 for at least 250 dollars cheaper, I'm gonna go with DD. My first AR-15 was a jam-fest and I don't have the time or patience to risk that nonsense again.
This formula has worked every time. BCM bolt n barrrel Geissle trigger/LPK/Super 42 (DD n Geissele both make great rails, the barrel nut is why) You can use whatever receiver set you want but those 2 - you better stay on gunbroker with a full wallet. I just use Aero receivers. They are beyond fine. Take apart the jam fest, salvage what you can. Replace with above.
@PnP2018 There is a level you get to where its all subjective personal preference stuff. KAC might be 1000$ more but in all actuality a BCM or DD barrel will last n stay just as accurate. To a certain extent, some PSA barrels prob same way as strange as it feels typing that. I never bought a Proof Research but those might be an exception to the rule because scientifically, it makes sense. After 10yrs messing with this stuff tho i have seen a lot of snake oil, my "formula" has made everything simple.
Yeah I think a lot of people watch to much UA-cam and people like TREX Arms instead of training.. we see more m@p 15’s in our carbine classes than any other rifles. They RUN.. the crap people hang on them is a different story. My actual go to carbines are HM Defense Raiders.. HM is local and does actually have gov contracts. Almost half the price of a DD and I guarantee runs just as well if not better. The HM Defense monoblock barrels are truly impressive!
Everything I’ve gotten from Geissele had to be sent back. They are awesome rifles but damn their QC is trash these days. They always act like it’s the first time they’ve seen the issue😂
Sorry about your experience. I had a similar experience with Arsenal but in my case they literally wont stand behind their product and fix an obvious defect. I'll never buy an Arsenal AK again. Vortex, Leupold, Daniel Defense, Surefire and FN have all been solid for me when i've had issues. Leupold for one really went out of their way to make me happy... i purchased a blem MK 6 3-18x for $1k and when i took it to the range i noticed the reticle was slightly canted. It was a blem due to the coloration being slightly off. Anyway, I sent it back and Leupold literally replaced every part of the scope except for the magnification ring. It's 100% perfect now. I've been critical of Vortex over the years as half the optics i've purchased from them seem to be defective over time but their customer service is always top notch and communication is great. Some of these companies could benefit from proper scaling procedures such as expanding its support group vs just hiring more gunsmiths and engineers to develop products.
Yeah I got a reply to an email because I needed help with something and they replied a month later. I had already found help elsewhere and made the purchase for a different component. Sucks when you can't buy something from a company because they don't check emails.
Just got mine in today I unboxed it then tried to chamber a round and guess what… it’s stuck. Got in contact with Geissele email they said Brandon will Be helping me from here out. Can’t believe it I haven’t shot a single round.
I buy minimal Geissele and only when they're on sale. They're churning out so much blemish stuff that they're unloading it through primary arms and other online retailers on a regular basis. I have a few triggers and one Blemula Super Duty that was on sale during one holiday for like $999. And that blem SD really didn't shoot all that great at 50yds with a 16" CHF barrel. Thus I'm glad I only paid around a $1000. I would have been super disappointed if I paid full retail.
When i got my first one they double billed me. My credit card company loved it. I had to tell them...they did reverse it. Other than that....i've never had any issues.....now i have 5 G's
I have never had a geissele so i personally have no judgment on them. But i do have very good things to say about Midwest Industries out of Wisconsin. So i ordered a rifle that was cataloged with a 12.5 inch rail. For $10 more i could upgrade to a 15 inch rail. So i did. When they built the rifle, somewhere that was missed and it shipped with a 12.5 inch rail. So i called Midwest Industries before i left the gunshop it was shipped to, and spoke with them. very helpful and instantly sent me a prepaid postage to ship the upper back. We shipped it on a Monday, i figured its gona be a few week or more. Well Friday of the same week, 5 days later it was back at my house with the 15 inch rail and a box of goodies. All kinds of swag with a little note of apologies. I live about 800 miles from Midwest Industries, so i looked on the tracking number information and saw that it was in their shop for about 4 hours on Wednesday and it shipped out the same day they received it. My experience with the customer service was amazing. They pulled out the red carpet. I have since got more of their rifles and its been a %110 a awesome experience being their customer. Their rifles run as well. Ive been to several rifle classes and zero issues with it. I could go on and on but itll get to be a realy long comment.
In my research and observation, I always have reservations about the super pricey rifle manufacturers. I have seen and heard good and bad experiences with both inexpensive, reputable and the sometimes "overpriced": Until everything is built by robots and precise mathematic calculation there are going to be errors.
I have heard some horror stories about cases getting SUPER stuck in the super dutys, others run perfect. I pick mine up in about a hour fuck I hope it runs.
I have a URGI upper I hope I don't have to send it back.... most good companies that get military contracts lose quality to profit and speed of fulfilling contract requirements. Sad to see This hopefully this is a one off not and not a norm.
Damn that sucks dude, sorry you had a bad experience with them. Ive only ever had good experiences with them but that was in the past. I just bought a barrel from them too, hopefully it won't suck lol.
I mean I will say I don’t understand the scratches but to each their own. The super duty looks good, I am looking at the Mk16 URGI upper. I’m sorry you had a bad experience. It happens with every company. Most people get the ball dropped sooner or later
Facts! Hate geissele? Try LMT or KAC lol. Any company spear heading a block 3 or FBI HRT will not treat you like a wholy civilian company like PSA. That all being said when Geissele puts their rails on sale for 50 percent off for a “cosmetic blem” aka scratches, I’d be a lil pissy about it. I rattle can my stuff tho except my DD ris 2 rail, I rattle canned magpul XTM panels and put them on because that is committing a sin against Jesus.
@@shootintheshtpodcast ohh it’s way cheaper! I’m just saying gov contracts take priority over anyone else and that’s why we pay so much for em. We buy stuff that defends our nations and pay the premiums of non compete clauses and also we are sleeping in the steerage with jack on the titanic. Buying super dope stuff costs more than the price. I’ve been looking for LMT EBCG’s for 6 mos now and only found em last week and can’t afford it at the moment lol, my luck. But one day that will be the crown of my block 2. These brands are awesome!
Some companies do Cs better than others. Unfortunately it seems like most see customer service as something to provide as cheaply (which usually means poorly) as possible instead of seeing it as something that adds value to the product they sell and their reputation.
I’d be complaining if I wasn’t the one who put a scratch on my rifle too, or even my mountain bike, or car or any of my belonging…. Will it happen eventually sure. But it’s one thing to do it yourself and another for someone else to do it. I’d be annoyed too man.
My issue with giessele is i had ordered a maritime bolt catch and buffer tube assembly with H1 super 42. 1.5 weeks later i received my package. They only tossed in the bolt catch i had to email them send them photos even thougjt it was clearly on the sheet. They did quickly send out the rest of what i ordered. I was expecting some swag at least. Maybe a SSA trigger for my troubles.
I bought most of my geissele stuff back when the wrenches were free, then they started adding free gas blocks with the rails and the anodizing was perfect. Plus you got patches and a bunch of stickers. Now your lucky get a sticker.
Update for anyone who comes across this wondering. Just got my urgi back, took right about a month. They changed my barrel, gas block and gas tube. New barrel is a govt profile. The previous one was geisseles’s own profile which I liked actually. I did a “plunk” test on the new barrel and it passed. The previous one did not. So I’m pretty confident my issue was resolved. Overall a decent experience with their cs.
Bummer. Probably not a common thing but still not fun. My 16" SD upper from the BF sale has been perfect. Shipped out way faster than the estimate too. The one time I had to call CS they were super helpful.
The guns going to look cooler when it's worn. Don't worry about the scratches bro. You'll probably never give up that rifle anyway. You have the value in the giesselle name. Sweet rifle though. I wish I could afford one.
Bro… Put some Birchwood Casey Aluminum Black on a cotton ball and dab it on the exposed aluminum. Wait a few seconds and when it turns black rinse it off with some water. Pat it dry with a clean cloth and then spray the towel with a little CLP and wipe it down. That mark should be all but invisible. Well… Let’s not forget that the mark already is completely invisible when the gun is assembled… But now you won’t have to worry about having to look at that ugly little scratch whenever you shotgun open your upper.. You know… With it being so aesthetically ugly and offensive to your poor little eyeballs and everything.
Geissele wasn’t operating throughout the holidays. I ordered a bag around thanksgiving and it said they wouldn’t fill the order until 1/5/23, I think you had horrible timing in trying to get the rifle worked on.
Their new chf barrels are having a lot of qc issues. Their triggers and rails are amazing but I'll stick with Noveske, Centurion, and Battle Arms Development for barrels and other parts. For triggers the Rise 434 is money.
You should give Criterion's barrels a shot. My Criterion core is the most accurate chrome lined barrel I have ever seen, I dont know if I just got lucky but I hear a bunch of other people saying they love theirs too.
The experience sounds horrible thanks for the videos....personally I have a Super Duty 11.5 coming in next week and I plan to beat the shit out of it the more scratches the better. Love the black and tan set up. Thanks for the videos
That sucks I never had to send upper back but couple times I had to contact went smoothly, but I do think they are starting to price things a little high , but if you shop around for sales it's worth it . The couple dings suck but atleast it's back and running
You Definitely have to write the supervisors there with pics & your whole story. They can't fix anything unless they know about it. Employees can be very unprofessional & need to be called out.
I’m my opinion, it’s not worth being without a rifle for another few months. I had a horrible time dealing with CS, and it took a while. Why would I turn around and send it right back?
@AlphaTangoTacticians : Don't send the rifle or any parts back to them. Explain what you went through and how your firearm was treated. I owned a very professional & profitable automotive repair shop & if customers didn't let me know of a bad experience, I'd never be able to improve.
I thought Geissele's were awesome, but customer service is just as important as having a solid product, I will not be a customer of them in the future.
Hello, Could you inform me, according to which would be the best Ar15 between the Geissele automatics dutu 14,5 and the Daniel Defense M4A1? I hesitate between the two and I can not decide to help me, please . Merci beaucoup Best regards.
That’s apples to oranges at that point. Both great brands, geissele trigger would probably be better. I like the furniture SDs come with as well, but that’s easily swappable to the DD. Either rifle is excellent!
I am ALL about customer service. If you make a good product that's great and all, but if you screw up customer service, you WILL lose me as a customer. That said, I never have bought any Geissele. I was considering some triggers but now, maybe not.
I just got a bunch of parts from them and they threw the stickers and coffee in. Pretty sure they throw that in every order. The other stuff is cool, though. Sucks that happened. Try using Aluminum Black to fix the scratches. It's pretty easy and works well. I can still see where my scratches were because the metal got kinda gouged, but it's hardly noticeable now.
Sucks you got a lemon, it could happen with any manufacturer, they have a phone number and pick up the phone very quickly, I own a ton of their rifles and AR pistols and never had an issue.
I was just about to purchase one. Literally I have it in my cart on a second monitor. This has made me back out. I'm sorry they did that to you. I know this isn't relevant, but Zephyr (sells vent hood ranges for kitchens) never worked that well. I didn't decide to call about it, until 10 YEARS later. They sent me replacements free of charge. Because of that I will never shut up about them. But my God, you should never need customer service, but when you do, the results will stick with you and either make you love them more, or fill you with hatred. Like my hatred for maytags trash products.
I've had some bad experiences with Geissele CS as well, not anywhere near as bad as what you had though. That said I don't really see how that stuff they sent you is worth $45 and I would've just asked for money. They should have given you a trigger or some sort of AR part that is worth MORE than $45 just for the hassle you went through. Besides, their triggers do not cost $240 to make. Not even close. I work with CNC on a daily basis. Their triggers are great, but they gouge on the price because that's what they sell them to the government for so that is what they have to charge you.
I have a blem geiselle 14.5 rifle, I have run it suppressed for hundreds of rounds. no problems. but I found lwrc and really love it, the ambitious controls are sweet. sorry they shit on you though man. check lwrc out please. you will be impressed
Geissele should stick to triggers only. The big problem is they don't actually make any of these products and are just rebranding products and charging more . So that is making their customer service garbage 🗑 also.
Wrong; they make all of their own products. Almost everything they sell is manufactured in-house. Why bother commenting when you clearly don't know what you're talking about. It just makes you look stupid.
@@crisincebu I know you're either ignorant, a liar, or both. So does anyone else who knows anything about the firearms industry that reads that nonsense you made up in your original comment.
@JR15A2 I been working in the firearms industry, manufacturing side for 27yrs. You don't know anything. If you think these companies don't rebrand products made by other manufacturers then you a moron . These companies have employees sign non disclosure agreements to keep them quiet and the manufacturing companies have agreements with their buyers . If you was smart and did your research you could find info were geissele has been caught rebranding some products already. So don't pretend you know anything or especially know more then I do.
@@crisincebu Right, sure you have. I hope you can program a CNC machine better than you command the English language. It sounds like some drunk sister-screwing hick wrote that. Coincidence? I suspect not.
Doesn’t sound like a great experience but call my expectations low, idgaf about scratches on my gun but they should care about not putting them on their customers’ weapons.
No "HARD FEELING"? There wouldn't be a chance in hell if I got my upper back and it had that gash on it, that they wouldn't be replacing it, period! And it would be understood that it wouldn't take three months to get it back again!
hey bro's, new sub here, u.s. marine vet here 93' to 97' active ! , only have email here though, would love to talk more , i support you n the 2nd amendment 1000% cool faithfully all the time/no matter what , talk soon > tom !
I've been pretty disappointed with Geissele in general, their products are overpriced, underperforming, terrible customer service. Pretty ridiculous considering the markup on their products. Their triggers are also "meh", not the greatest thing in the world however they command a >$200 price tag.
Is there any chance you purchased this mess with a credit card that offers purchase protection? I believe you have enough evidence to file a claim. Sorry about your luck brother.
I’m always baffled when people are concerned about resale value, keep em till you’re in the dirt
So be prepared tactically, but not financially as well?
@@AlphaTangoTac I think it's better to just save up for a new one. I personally buy guns with the intent of keeping them. Being worried about resale will just make you baby them and complain about scratches
@@604cpr I have my main gun I certainly don’t worry about resale but all the guns that aren’t my personal use rifles I certainly care about resale..
I personally plan to keep every weapon I ever buy but I also believe to each their own.
@@AlphaTangoTacworrying about resale value is like not fucking your girl to keep her tight for the next guy
If you're worried about scratches on your guns. You have the wrong Midset.....
Hey, gfys
@@AlphaTangoTac did i scratch your feelings? 🤣
@@subbie9126 oh no bubby
@@AlphaTangoTacscratches don't really have much effect on resale value.
Right but when it's new and $2000+ I'd want it right also. I'll scratch it up through using it not the factory that build it.
It sucks when you love a company but the company could give a dam about you
Firearm industry is expensive to operate in. They have a lot of customers and I doubt they have enough staff. Its not that they do not care about you they have a lot on the line and not as much time as you think
Prime example: Radian Weapons
I own 5 super duty rifles 10.3, 11.5, & three 16”. All have been perfect and all are capable of sub MOA accuracy. No complaints from me! When you factor in everything you get with an SD, especially when you buy it on sale, they’re the best value out there.
LOL keep telling yourself that.
@@jrapp1468 this guy's got his mouth full of geissele co*k. he's not thinking straight.
Which ammo are you using to obtain submoa, with the 11.5”?
Geissele is going to go through what Sig did. They got too big too fast and quality control will suffer a little. It will take them time to get their act together. Sig seems to have figured it out. That's what happens when they land military contracts and filling them is the priority. I hope Geissele does too.
Geissele doesn’t care about civilians, they only care about their military contracts. The customer service has always been garbage. It’s been like this for years. The QC has also been bad the past 3-4 years. They sell extremely overpriced stuff because they think they can because of their military contracts
I stopped buying Geissele products years ago because their customer support was so bad. They do not resolve their own mistakes well. That was long before they had government contracts. They should replace the leadership in their customer support division, if not the entire division.
SIG was always big. US SIG cheeped out thats the US way of doing things. SIG Switzerland has been and always will be perfection
Sig most certainly has not figured it out
I am glad I watched this. I just bought an H&K MR 556 and was looking at geissele rails.
I recently bought and shot my G SD (complete carbine). So far flawless, and having shot dozens of M16s/ARs, I got to say the recoil operation on the G is by far the smoothest I have ever felt. Really incredible. Their stuff does seem pretty grossly over-priced at " MSRP" though.
Your right, their stuff is disgustingly overpriced.
indeed...if you can get an SD at 1600, obviously the 2250 is silly..
If you buy them on sale, the complete guns or uppers are very reasonably priced. They run a big sale for pretty much every holiday.
When he showed the scratched upper all I could picture was that video of Bill smashing the mk16 rail on the ground in his warehouse 😂
I can recommend some Aluminum Black for the receiver, but I got nothing for the Geissele issue. Had problems with them myself recently over a rail they sent me. I ordered a 9.5 and they sent me a 9.3. A lot of back and forth later, they asked why I NEEDED a .2 longer rail and then ghosted me. I paid roughly $15 more for that .2 damn it! Luckily a dude I know at a local gunshop traded me straight up for the rail I wanted.
It is starting to seem like Geissele is getting the HK/Colt ego. Good old "We have gov contracts so you peasants get whatever we give you" treatment. But, it is what it is I suppose.
+1 on the Aluminum Black. I've recently got into building my own rifles. Made my share of mistakes (scuffing up the finish on uppers and lowers). Punch slipped while trying to build my first Super duty lower. Put a pretty deep deformation around the bolt catch pin. Aluminum Black works very well at covering up dings and scratches.
@@deakdeagen938 It is awesome for handguns too. Holster wear slowly eats away at your slide coating. Good to touch up some higher ware spots from time to time.
The fact that you don't rattle can your rifle and care about scratches speaks volumes
No, it doesn’t lol. Someone else scratches up your brand new gun, it’s ok to get mad about it lol. Sit down.
Damm bro! I sent my BCM in for a small modification, and I had scratched my lower receiver before I ever sent it in. I could care less, but BCM sent it back with the scratch repaired and never even asked them to do it.. that’s service.
BCM is what Geissele should be. Quality and customer service without the extra weight and egregious mark ups.
I own a Larue tOBR 308 and it's awesome! My buddy bought one because he liked mine and talked his buddy into getting one over a LMT. They've had lots of problems and Larue's customer service was a very disappointing experience. They wouldn't tell him even what the problem was or how they fixed it. Two rifles bought at roughly the same time with the same problem(s). It's not that they blame me, but I sure did hear about it a lot!
This is why Grendel, Arc, and Valkyrie are so appealing. You can make a DMR that outperforms 77g SMK while staying in the small frame AR. The small frame format is standardized to the point where all troubleshooting can be done without the manufacturer.
Which manufacturer has flawless product and execution?
Which manufacturer provides the appropriate amount off free stuff for your inconvenience?
Which manufacturer is running at 100% during heavy PTO times?
Which manufacturer is responsible for the owner delaying repairs until the holiday season?
IM sure you celebrated the holidays and Im sure you wouldn’t begrudge their employees the same comforts.
They stood behind their product. Thats all that was owed.
Never said anything of that nature, but there was sub par communication on when I could expect my rifle to be back.
Do you think it should take 3 weeks to respond to an email? One email.
And when you get the upper back after not great service, is it okay for them to have damaged it?
Maybe you didn’t understand the video, and that’s okay.
For 2k on an AR, you are paying for more than just the product. There is a premium that is payed and I think outstanding customer service should be at the top of that list.
Thanks 😊
You’re not the first that I have heard to complain about their CS. It’s too bad. Glad your up and running now.
It sucks to have this issue, I had the exact same issue where the round got stuck. Fortunately for me their customer service was awesome. They didn’t specify what was wrong but they did replace the barrel.
I haven’t personally tried any of their uppers or rifles for that matter but I do recall a couple years back, another gentleman was having the same issue with communications with the company in regards to issues he was having with his rifle! Damn, that kinda sucks! That’s why I would probably recommend a BCM rifle and would put a Geissele trigger on it.
I started with the budget brands like PSA and aero precision. I had great experiences with them. I moved my way up to the higher endish brands. BCM ,Daniel defense and Geissele. I figured since my experience was good down in the entry-level when I moved up my expenses would be much better that wasn’t the case at all. My bcm was bad out of the box. They fixed the issue pretty quick. 3 week turnaround. My Daniel is having ejection issues out of the box. It’s a little frustrating. When you spend 3 to 4 times the amount of money on a product that should be of a higher quality but yet you have to do a warranty claim. That’s why you should always go out a run your equipment don’t always assume something is going to work.
You’re gonna love that mod1 I’ve had one for years and it’s outstanding.
Put some Birchwood Casey Aluminum black on those scratches and call it good..
I always check any new AR rifle or barrel with a chamber function gauge..If is fails I send it back..
I would check the ammunition that got jammed in the chamber the first time with a Sheridan cut case gauge..I have found a lot of factory ammunition that is out of spec, especially steel case..
>Product has problems
>Company sends you stuff to be a walking billboard
Lol, lmao
Sorry you had such a crappy experience. CS is the utmost importance to me. Easier to overlook some issues with good CS. Geissele products are great, but never had to deal directly with their CS. Sounds like I good thing from your experience. Dang I'd be pissed off about the finish wear from them servicing it. They should just send you a new upper at this point. I want to be the one to scratch up my stuff. Cool swag they sent you, but still doesn't make up for the cosmetic damage.
Thanks for the update.
Yeah it was definitely negative. Hated even making this video but so many people reached out saying they had similar issues, so I felt it was needed. Thanks for the love 🙏
I'm glad I watched this short. Issues with manufacturing always happen across the board. But. Manufacturer response should always be scrutinized. I used to work at Snap On Tools. Nuff said.
Did they say what they actually did to the gun? I would assume they replaced the barrel, which would explain the marks on the handguard, those are from the tool they used to remove those screws (still should not happen obviously)
Thanks for this update. I have been on the fence between this rifle and a DDm4v7 and was going to go with Geissele because it comes with a better trigger and furniture out of the box. Considering the lifetime warranty that comes with DD and the fact I can grab a DDm4v7 for at least 250 dollars cheaper, I'm gonna go with DD. My first AR-15 was a jam-fest and I don't have the time or patience to risk that nonsense again.
DD has fantastic cc from everyone I’ve heard about it from I’ve only heard horror stories from G$
This formula has worked every time.
BCM bolt n barrrel
Geissle trigger/LPK/Super 42 (DD n Geissele both make great rails, the barrel nut is why)
You can use whatever receiver set you want but those 2 - you better stay on gunbroker with a full wallet. I just use Aero receivers. They are beyond fine.
Take apart the jam fest, salvage what you can. Replace with above.
I would still pick geissele over DD every time..
@PnP2018 There is a level you get to where its all subjective personal preference stuff. KAC might be 1000$ more but in all actuality a BCM or DD barrel will last n stay just as accurate. To a certain extent, some PSA barrels prob same way as strange as it feels typing that. I never bought a Proof Research but those might be an exception to the rule because scientifically, it makes sense. After 10yrs messing with this stuff tho i have seen a lot of snake oil, my "formula" has made everything simple.
Yeah I think a lot of people watch to much UA-cam and people like TREX Arms instead of training..
we see more m@p 15’s in our carbine classes than any other rifles.
They RUN.. the crap people hang on them is a different story.
My actual go to carbines are HM Defense Raiders..
HM is local and does actually have gov contracts. Almost half the price of a DD and I guarantee runs just as well if not better.
The HM Defense monoblock barrels are truly impressive!
Everything I’ve gotten from Geissele had to be sent back. They are awesome rifles but damn their QC is trash these days. They always act like it’s the first time they’ve seen the issue😂
sent back for what
Bro cant clear his rifle but is concerned with scratches?
Very wierd. Ive only
Gotten good stuff from them. And all my customer service experiences with them have been spot on as well. Who knows
Sorry about your experience. I had a similar experience with Arsenal but in my case they literally wont stand behind their product and fix an obvious defect. I'll never buy an Arsenal AK again. Vortex, Leupold, Daniel Defense, Surefire and FN have all been solid for me when i've had issues. Leupold for one really went out of their way to make me happy... i purchased a blem MK 6 3-18x for $1k and when i took it to the range i noticed the reticle was slightly canted. It was a blem due to the coloration being slightly off. Anyway, I sent it back and Leupold literally replaced every part of the scope except for the magnification ring. It's 100% perfect now. I've been critical of Vortex over the years as half the optics i've purchased from them seem to be defective over time but their customer service is always top notch and communication is great. Some of these companies could benefit from proper scaling procedures such as expanding its support group vs just hiring more gunsmiths and engineers to develop products.
Yeah I got a reply to an email because I needed help with something and they replied a month later. I had already found help elsewhere and made the purchase for a different component. Sucks when you can't buy something from a company because they don't check emails.
Just got mine in today I unboxed it then tried to chamber a round and guess what… it’s stuck. Got in contact with Geissele email they said Brandon will
Be helping me from here out. Can’t believe it I haven’t shot a single round.
I buy minimal Geissele and only when they're on sale. They're churning out so much blemish stuff that they're unloading it through primary arms and other online retailers on a regular basis. I have a few triggers and one Blemula Super Duty that was on sale during one holiday for like $999. And that blem SD really didn't shoot all that great at 50yds with a 16" CHF barrel. Thus I'm glad I only paid around a $1000. I would have been super disappointed if I paid full retail.
Should’ve bought a SCAR if you wanted resale value. Mine appreciated nearly 50% since I bought it.
When i got my first one they double billed me. My credit card company loved it. I had to tell them...they did reverse it. Other than that....i've never had any issues.....now i have 5 G's
I have never had a geissele so i personally have no judgment on them. But i do have very good things to say about Midwest Industries out of Wisconsin. So i ordered a rifle that was cataloged with a 12.5 inch rail. For $10 more i could upgrade to a 15 inch rail. So i did. When they built the rifle, somewhere that was missed and it shipped with a 12.5 inch rail. So i called Midwest Industries before i left the gunshop it was shipped to, and spoke with them. very helpful and instantly sent me a prepaid postage to ship the upper back. We shipped it on a Monday, i figured its gona be a few week or more. Well Friday of the same week, 5 days later it was back at my house with the 15 inch rail and a box of goodies. All kinds of swag with a little note of apologies. I live about 800 miles from Midwest Industries, so i looked on the tracking number information and saw that it was in their shop for about 4 hours on Wednesday and it shipped out the same day they received it. My experience with the customer service was amazing. They pulled out the red carpet. I have since got more of their rifles and its been a %110 a awesome experience being their customer. Their rifles run as well. Ive been to several rifle classes and zero issues with it. I could go on and on but itll get to be a realy long comment.
In my research and observation, I always have reservations about the super pricey rifle manufacturers. I have seen and heard good and bad experiences with both inexpensive, reputable and the sometimes "overpriced": Until everything is built by robots and precise mathematic calculation there are going to be errors.
I have heard some horror stories about cases getting SUPER stuck in the super dutys, others run perfect. I pick mine up in about a hour fuck I hope it runs.
I have a URGI upper I hope I don't have to send it back.... most good companies that get military contracts lose quality to profit and speed of fulfilling contract requirements. Sad to see This hopefully this is a one off not and not a norm.
Decent triggers, but that's all I'd ever buy from them.
Damn that sucks dude, sorry you had a bad experience with them. Ive only ever had good experiences with them but that was in the past. I just bought a barrel from them too, hopefully it won't suck lol.
I mean I will say I don’t understand the scratches but to each their own. The super duty looks good, I am looking at the Mk16 URGI upper. I’m sorry you had a bad experience. It happens with every company. Most people get the ball dropped sooner or later
Facts! Hate geissele? Try LMT or KAC lol. Any company spear heading a block 3 or FBI HRT will not treat you like a wholy civilian company like PSA. That all being said when Geissele puts their rails on sale for 50 percent off for a “cosmetic blem” aka scratches, I’d be a lil pissy about it. I rattle can my stuff tho except my DD ris 2 rail, I rattle canned magpul XTM panels and put them on because that is committing a sin against Jesus.
@@T20-c8f I have an LMT and have run KAC, but the Geissele stuff is more of an affordable “fighting rifle”
@@shootintheshtpodcast ohh it’s way cheaper! I’m just saying gov contracts take priority over anyone else and that’s why we pay so much for em. We buy stuff that defends our nations and pay the premiums of non compete clauses and also we are sleeping in the steerage with jack on the titanic. Buying super dope stuff costs more than the price. I’ve been looking for LMT EBCG’s for 6 mos now and only found em last week and can’t afford it at the moment lol, my luck. But one day that will be the crown of my block 2. These brands are awesome!
What was the initial issue with the chamber? How did they fix it? New barrel?
Would be nice to know after 6 months of drama.
I own their products but not a complete firearm and have been pleased with quality of craftsmanship. Hopefully this is just a one off fck up
If I pay extra, can I get some dings and scratches?
So this is what Frodo Baggins was up to since leaving Middle Earth... fuckin gains boi!
The shire is lit AF
That’s horrible customer service. Sad to hear
Some companies do Cs better than others. Unfortunately it seems like most see customer service as something to provide as cheaply (which usually means poorly) as possible instead of seeing it as something that adds value to the product they sell and their reputation.
I’d be complaining if I wasn’t the one who put a scratch on my rifle too, or even my mountain bike, or car or any of my belonging…. Will it happen eventually sure. But it’s one thing to do it yourself and another for someone else to do it. I’d be annoyed too man.
My issue with giessele is i had ordered a maritime bolt catch and buffer tube assembly with H1 super 42. 1.5 weeks later i received my package. They only tossed in the bolt catch i had to email them send them photos even thougjt it was clearly on the sheet. They did quickly send out the rest of what i ordered. I was expecting some swag at least. Maybe a SSA trigger for my troubles.
I bought most of my geissele stuff back when the wrenches were free, then they started adding free gas blocks with the rails and the anodizing was perfect. Plus you got patches and a bunch of stickers. Now your lucky get a sticker.
Thanks for the update I sent in my urgi about two weeks ago
Good luck!
Update for anyone who comes across this wondering. Just got my urgi back, took right about a month. They changed my barrel, gas block and gas tube. New barrel is a govt profile. The previous one was geisseles’s own profile which I liked actually. I did a “plunk” test on the new barrel and it passed. The previous one did not. So I’m pretty confident my issue was resolved. Overall a decent experience with their cs.
Get some aluminum black for the scratches on the receiver. Should be an easy fix
The only thing I get, and will ever get from Geissele is their handguards and parts kits. I won't buy uppers from them. I prefer to build them myself
Bummer. Probably not a common thing but still not fun. My 16" SD upper from the BF sale has been perfect. Shipped out way faster than the estimate too. The one time I had to call CS they were super helpful.
The guns going to look cooler when it's worn. Don't worry about the scratches bro. You'll probably never give up that rifle anyway. You have the value in the giesselle name. Sweet rifle though. I wish I could afford one.
I beg to differ, I love the way a flawless shiny gun looks.
"here's some swag so you can advertise for us!"
Makes me realize sending my urgi upper back for a refund instead of repair was worth it.
This sucks. I love my geissele uppers and triggers but I’ve never had to deal with their customer service.
Doubt I'd ever buy a complete AR of anyone's again. I'd rather buy everything I want parts wise from the get go and build it myself.
You probably just had a bad one because everyone I know or on UA-cam love the geissele my super duty guns like a champ!
Bro… Put some Birchwood Casey Aluminum Black on a cotton ball and dab it on the exposed aluminum. Wait a few seconds and when it turns black rinse it off with some water. Pat it dry with a clean cloth and then spray the towel with a little CLP and wipe it down. That mark should be all but invisible. Well… Let’s not forget that the mark already is completely invisible when the gun is assembled… But now you won’t have to worry about having to look at that ugly little scratch whenever you shotgun open your upper.. You know… With it being so aesthetically ugly and offensive to your poor little eyeballs and everything.
Geissele wasn’t operating throughout the holidays. I ordered a bag around thanksgiving and it said they wouldn’t fill the order until 1/5/23, I think you had horrible timing in trying to get the rifle worked on.
Only shipping out orders. I was told a barrel and gas assembly was trying to be sourced during that time.
Their new chf barrels are having a lot of qc issues. Their triggers and rails are amazing but I'll stick with Noveske, Centurion, and Battle Arms Development for barrels and other parts. For triggers the Rise 434 is money.
You should give Criterion's barrels a shot. My Criterion core is the most accurate chrome lined barrel I have ever seen, I dont know if I just got lucky but I hear a bunch of other people saying they love theirs too.
@@wsz594 those are good. When I need to replace something I might get 1 if the price is right. For the money Centurion CHF barrels are hard to beat.
The experience sounds horrible thanks for the videos....personally I have a Super Duty 11.5 coming in next week and I plan to beat the shit out of it the more scratches the better. Love the black and tan set up. Thanks for the videos
Yeah I'm like that too, it's a tool, if it doesn't look well worn your not using it enough or training hard enough haha
That sucks I never had to send upper back but couple times I had to contact went smoothly, but I do think they are starting to price things a little high , but if you shop around for sales it's worth it . The couple dings suck but atleast it's back and running
You Definitely have to write the supervisors there with pics & your whole story.
They can't fix anything unless they know about it. Employees can be very unprofessional & need to be called out.
I’m my opinion, it’s not worth being without a rifle for another few months. I had a horrible time dealing with CS, and it took a while. Why would I turn around and send it right back?
@AlphaTangoTacticians : Don't send the rifle or any parts back to them. Explain what you went through and how your firearm was treated.
I owned a very professional & profitable automotive repair shop & if customers didn't let me know of a bad experience, I'd never be able to improve.
I thought Geissele's were awesome, but customer service is just as important as having a solid product, I will not be a customer of them in the future.
And they scratched it up??..outrageous.
Hello,
Could you inform me, according to which would be the best Ar15 between the Geissele automatics dutu 14,5 and the Daniel Defense M4A1?
I hesitate between the two and I can not decide to help me, please .
Merci beaucoup
Best regards.
That’s apples to oranges at that point. Both great brands, geissele trigger would probably be better. I like the furniture SDs come with as well, but that’s easily swappable to the DD. Either rifle is excellent!
I am ALL about customer service. If you make a good product that's great and all, but if you screw up customer service, you WILL lose me as a customer. That said, I never have bought any Geissele. I was considering some triggers but now, maybe not.
I just got a bunch of parts from them and they threw the stickers and coffee in. Pretty sure they throw that in every order. The other stuff is cool, though. Sucks that happened. Try using Aluminum Black to fix the scratches. It's pretty easy and works well. I can still see where my scratches were because the metal got kinda gouged, but it's hardly noticeable now.
I also suggest aluminum black. That stuff works great.
That sucks and their gear is waaaay too expensive for such terrible customer service
Buh buh buh all the operators use it!!!!!
Well, looks like I’m gonna stay away from that super duty upper.
They sent posters? Where's the accessories? That place is swimming in awesome stuff and they sent posters? They could have done much better imo.
After seeing these issues from Geissele, I'll stick with my Andro Corp ar lol
Sucks you got a lemon, it could happen with any manufacturer, they have a phone number and pick up the phone very quickly, I own a ton of their rifles and AR pistols and never had an issue.
I was just about to purchase one. Literally I have it in my cart on a second monitor. This has made me back out. I'm sorry they did that to you.
I know this isn't relevant, but Zephyr (sells vent hood ranges for kitchens) never worked that well. I didn't decide to call about it, until 10 YEARS later. They sent me replacements free of charge. Because of that I will never shut up about them. But my God, you should never need customer service, but when you do, the results will stick with you and either make you love them more, or fill you with hatred. Like my hatred for maytags trash products.
Yup everyone makes mistakes from time to time, its all about how you handle your mistakes.
I've had some bad experiences with Geissele CS as well, not anywhere near as bad as what you had though.
That said I don't really see how that stuff they sent you is worth $45 and I would've just asked for money. They should have given you a trigger or some sort of AR part that is worth MORE than $45 just for the hassle you went through. Besides, their triggers do not cost $240 to make. Not even close. I work with CNC on a daily basis. Their triggers are great, but they gouge on the price because that's what they sell them to the government for so that is what they have to charge you.
How much do you think it costs them to make each trigger if you would have to guess?
What drop leg holster is that?
TRex Ragnarok, Safari Land UBL mid ride, TRex thigh strap
When did you purchase your rifle? I purchased a SD 16" late August 2022 and havent shot it yet and now I'm nervous.
I believe mine is early/mid 2022
Birch wood Casey aluminum black and forget the scratches existed
Why did you have to send it in the first place?
What did they say that the problem was, and what did they do to fix it?
Build up of chrome during the chrome lining process of the barrel. Had to source a new barrel and gas assembly.
I have a blem geiselle 14.5 rifle, I have run it suppressed for hundreds of rounds. no problems. but I found lwrc and really love it, the ambitious controls are sweet. sorry they shit on you though man. check lwrc out please. you will be impressed
Do you plan to put a lot of rounds through it?
Have to account for operator error.
$1.5k for an upper shit I woulda been freakin pissed had mine came scratched that way I would of made them give me a new one.
Geissele should stick to triggers only. The big problem is they don't actually make any of these products and are just rebranding products and charging more . So that is making their customer service garbage 🗑 also.
Wrong; they make all of their own products. Almost everything they sell is manufactured in-house. Why bother commenting when you clearly don't know what you're talking about. It just makes you look stupid.
@@JR15A2 u obviously don't know anything 😂😅
@@crisincebu I know you're either ignorant, a liar, or both. So does anyone else who knows anything about the firearms industry that reads that nonsense you made up in your original comment.
@JR15A2 I been working in the firearms industry, manufacturing side for 27yrs. You don't know anything. If you think these companies don't rebrand products made by other manufacturers then you a moron . These companies have employees sign non disclosure agreements to keep them quiet and the manufacturing companies have agreements with their buyers . If you was smart and did your research you could find info were geissele has been caught rebranding some products already. So don't pretend you know anything or especially know more then I do.
@@crisincebu Right, sure you have. I hope you can program a CNC machine better than you command the English language. It sounds like some drunk sister-screwing hick wrote that. Coincidence? I suspect not.
Doesn’t sound like a great experience but call my expectations low, idgaf about scratches on my gun but they should care about not putting them on their customers’ weapons.
No "HARD FEELING"? There wouldn't be a chance in hell if I got my upper back and it had that gash on it, that they wouldn't be replacing it, period! And it would be understood that it wouldn't take three months to get it back again!
How could I expect them to get it back to me that fast when their shit is always out of stock?
@@AlphaTangoTac I feel ya! And not that the gash affects the rifles performance, its just the principal.
They are way to expensive.
im sorry did i miss the name of that silencer? if not what silencer it that?
Surefire mini probs
hey bro's, new sub here, u.s. marine vet here 93' to 97' active ! , only have email here though, would love to talk more , i support you n the 2nd amendment 1000% cool faithfully all the time/no matter what , talk soon > tom !
Ditch it, BCM is the way to go
If you think Gieselle is bad.......try dealing with LMT recently. Complete dogshit CS towards Civilian sales.
Bummer man, I would send a email and link this video.
I don’t want to be down a rifle for another 2-6 months tbh… :/
@@AlphaTangoTac I get that for sure, well a little bit of aluminum black goes a long way
Gunthots also had issues with them. Sucks to hear.
This dude is such a diva 😂
🧏♀️💁♀️
Maybe they should stick to trigger production.......
They make really nice rails too.
I’ve seen a few bad Geissele reviews. Overpriced !
I've been pretty disappointed with Geissele in general, their products are overpriced, underperforming, terrible customer service. Pretty ridiculous considering the markup on their products. Their triggers are also "meh", not the greatest thing in the world however they command a >$200 price tag.
That’s why you spend your money with JP Rifles. Exceptional quality.
Is there any chance you purchased this mess with a credit card that offers purchase protection? I believe you have enough evidence to file a claim.
Sorry about your luck brother.
What do you mean?