Drunk driver ran out in front of me on new years 2019, took about a year and a few months for me to get my money, and know the insurance is now trying to take back my money.
If they told you that there was coverage and then said no coverage afterwards, that is called an E&O (Errors and Omissions). They will have coverage for that. My Wife is a Licensed Insurance Agent and this is something they talk about all the time when they catch someone cutting corners. Fight with them and I will be surprised if they don't cover it as they will hate to bad press!
Errors and omissions insurance helps protect your business if a customer sues you for mistakes or omissions in your services. Insurance companies do hate bad press. So he should take some steps. Especially filing a complaint with DOI.
In Texas insurance companies and their agents can "bind by word". Meaning that if they tell you you have coverage, even if nothing is signed, no money changes hands; coverage is in place. I don't know how widespread that is but it should be the case here for you.
I work in insurance for a big company and as long as they pull the call and they confirmed the information and said yeah he is covered then they will have to eat it. Good luck and I know you'll keep us updated!
@@Ibivyxtxttxtxtbobpnpnpnnp why would guy do that? the insurance will pay for him. if theres no insurance he's gonna get sued. how does that make sense?
@@Ibivyxtxttxtxtbobpnpnpnnp The telephone company still records the logs for day and hour of every call, they would have a harder time explaining why they are deleting information, that in most cases is mandatory to save, even for months or years. This hagle is not new for insurances, if the call existed they will end paying.
In order to legally record a call, short of a warrant and a wire tap, you must announce at the beginning of the call that you are recording, and the other party has the decision to continue with the call or disconnect. Most companies won't allow for their calls to be recorded by someone else, and will disconnect if you tell them that you're recording. The insurance company recorded the call, and that is the call that is being pulled.
@@samsonite360 depends on the state. Some states require no obligation to inform the subject of the recording.... And ACTUALLY most companies couldnt care less if you record a call lol.
@@samsonite360 I get that and have heard the same thing but how can you video tape and record people in public on UA-cam but not a phone call to cover your ass?
Your insurance premiums should go against, you and you only. The premiums differ if your car is more common and has more accidents which is daft really as they are penalizing you for others stupidity. It's a big con. The people causing the accidents should be priced off the road, the police aren't making the roads safer and getting the idiots off the road. So hitting the people who cause them in the pockets is the only thing that works
PEOPLE are the biggest con. Companies are in fact just people. The mere fact that shit like this can keep working out for "companies" makes me fucking ashamed to be a human being. When/If whatever holy being ever returns to us he's gonna be here with the bill for the brand spanking new section in hell. He cant stay long though, he didnt fill in the proper forms when he left so he's very anxious about anything happening. Protocol and all you know.
You ever hear the term "money doesn't buy happiness"? So long story short: The guy who said that lied. When you have a soft cushion of money to let you down on, multiple Ferraris you have half equity in, etc., it's easier to stay calm during these types of things. Like for example I don't have a job but I have a decent amount in the bank (not a lot, but enough to pay rent for a few years) and was planning on looking in March and this whole Covid thing started, but now recruiters stopped responding, are slow, etc. because hiring slowed. I'm not worried though because while not ideal, I have enough cushion in the bank - I have nothing to worry about. If somebody was working a minimum wage job though and they were in my position they'd be heavy panicking. They wouldn't have any option not to. That cushion gives you the ability to stay calm. The larger the cushion, the calmer you can stay, IMO. So I don't think Rob would be staying cool if he didn't have any money in the bank & the business was barely making ends meet. Now that all being said, yeah I admire him for that, too. I hope someday I'll be in a business position like that!
@@MrSlowestD16 money doesn't buy happiness it buys safety and less stress. That's not necessarily happy. But as always life is more complicated than a simple quote. :)
@@Camhin1 Yeah. It's funny bc while technically it doesn't buy happiness it can make nearly all your problems fo away...which def makes it easier to be happy. I dislike that quote.
@@ozzierabbit587 ill one up liberty with my shit insurance. I have an item that was a total loss after a large rain storm. Bank valued at $35,000, and the insurance only values at $22k. Ok, fine, i can see where they are coming from. However, they then want to charge me for the salvage aution sale, paperwork fees, ext. Time its done, they only want to give me $11k? I think.might be lower. Keep in mind, i still owe on it and it is a little upside down. I expect to have to be out of pocket a little but not at much as they are trying. This is ontop of ignoring and refuseing to negotiate as required after lying directly to me. Latest act. They are trying to claim abandonment of the vehicle to sell it from under me.
While this is the person who rented fault (since they had to no they don't have insurance) it would be much easier to sue insurance for lying to you. You can't get blood from a stone. If the guy couldn't afford insurance do you really think he can pay out of pocket for damages? I think not. Go after whatever party has more assets which in this case is the insurance company.
Had a job at a rental company for 3 yrs, lots of similar situations I've seen on your and royalty exotics channel have happened.. I don't envy the problems you guys face when these things happen.. I'd be stressed all the time..thank God your so calm and cool about these things it's not easy all the time I'm sure..
How does the insurance company make money? By denying as many claims as they can. Employees get bonuses for every successfully denied claim, which should have been covered.
They also make money by people having to buy insurance who never crash.... The amounts they pay out are minuscule compared to the amounts people pay them... just do the math.
Lolatyou332 - READ!!! The original comment you’re replying to said “Fax/Email Proof Of Coverage”. Simply calling and getting a verbal “Yeah we’re good” is NOT the same thing. If he had, this video wouldn’t have been made and you wouldn’t be currently sitting in “Reading Comprehension” 101....
@@brandonleesanders maybe you should take a reading 101 class, you smug little gnome. 'That is probably what he did' is referring to that he may have requested email proof of coverage from the individual who is requesting to rent the car. The only possible difference in our interpretations is that his 'they' he was referring to the insurance company instead of the car renter, because the original post is ambiguous in that sense. I graduated with a fucking 4.0 GPA in college and you probably dropped out, get a clue.
You certainly have had struggles, but your business integrity continues to shine. I appreciate that. You would be at the very top of the list for me, if I were local and in need of an upscale rental. You’ve definitely impressed me. I wish you good luck, Sir. Thanks for the video
Kidding aside, I’m so happy Rob did that video about that $200 rip off car part. I was about to buy a guitar amp on Craigslist, until he wanted me to pay via Venmo. He wanted me to pay first than pick the amp up, which I thought was strange to begin with. So, thx Rob. You saved me $1600.👍🏼
I manage an extremely busy Hertz location and we have some months where you just cannot believe. It feels like every single person who rented had accident.
Paint is considered a part, not labor. 10k if you're not doing much (if any) frame damage, just installing those parts, hooking the cooling system back up, spraying new parts? Sounds about right.
That's because you don't know how to run/handle a business. Rob is still doing it, so (obviously) his profits still outweigh his losses. At the end of the day, that's all that matters.
When I was a damage appraiser the general guidelines we followed was, if it was 80% of the value of the car we total it, if it was close enough were a supplement would easily bring it over we would fudge the numbers to bring it to 80%. That was a terrible job.
You're spot on about the crashes/rental (volume) bit. I worked for Avis, and saw the number of "incidents" (including some caused by myself and my colleagues). Spend enough time on the road, and you will have a "brain failure" (or another driver will) and have a collision.
@@zdwade he probably does have insurance for his normal car and when rob called they confirmed it. But a lot insurance companies have exclusions for exotic rentals. Maybe they are classifying the vette as exotic? I dunno
@@zdwade This is normally true in most states, but I believe he operates out of NY, and that is one of the exceptions. They pay damages to rentals from PDL.
@@jonlee5642 He called them to verify coverage, they knew what kind of car it was and that it was being rented, this is not an after the fact scenario.
This is why I record all my calls. It's saved me a lot of money in instances where calls have not been recorded their end or they've conveniently lost the call recording. They change their tune when I provide a call transcript.
Rob, if I'd have crashed it you'd have gotten everything covered because I'm not THAT kind of scumbag. I'm glad we had that talk; I'm feeling a lot better about this accident I'm in no way involved with.
It’s just part of the operating expenses. He knows in 1,000 rentals he will have one of these accidents and it will cost the company X amount. So he keeps X amount in an account then it’s there for when stuff happens. Kind of like repairs on your personal car. If you have been driving a car for awhile you can figure out this car cost me on average X amount a month. Put x amount in an account and you’ll never have to freak out when you need new tires, brakes, etc. He’s pays attention to his numbers and that is why he is still in business. Not because he makes huge sums of money. But because he knows where the money goes and why it goes there. Managing money no matter how much big or small is managing money. All the same principles.
$10,000 in labor, who is working on the car, a neurosurgeon? 😂 Also your wife did a decent job on your hair, it actually doesn't look bad. If the call is recorded they are pretty screwed.
At $150/hr labor that car would take 66hrs to complete. No way it’d take more than 32 hours between a week or two to have all the parts shipped in painted and installed that’s a crazy high labor cost
well your first comment is negated by your second lol dude that hair cut sucks donkey balls! $10,000 in labour I can see it NO problem. Don't forget it's carbon fibre everything AND it has to be painted AND you have to pay for someone to sit down for days to order all the parts. My local Ford dealer charges $5000 to change the timing chain and phasers in my F150. The parts (motorcraft) are $1200. It's a 5 hr job max.
As an AvisBudgetRAC employee at two of their smallest locations in the nation, we saw about 12 accidents a week depending on whether or not the whole fleet was out. People are bad drivers, especially mid-western and central US residents... It's worse when they got any of our mild weather, and FORGET real weather.
I'm really surprised it came in at $30k. I count a whole new cooling system, front end, structural damage, four wheels, hood, rear right corner (at least 2 panels) and probably $8-10k worth of paint work to get it right. It looks more like $40k+/totaled to me.
Hey rob, love your channel. I stumbled upon it about a 2 weeks back. Thanks for offering your insight into the car rental industry. I never thought this would be entertaining, but here I am watching all your videos lol. \
All this time and you've just been relying on a verbal "ok" from the customer's insurance company? lol You should at least be keeping your own recordings of those calls, and really should be getting an email or fax verifying coverage in writing so they can't backpedal later.
Alot of states require previous knowledge that your recording the call verbally stating it at the beginning and they won't allow it most of the time .. atleast so I've heard I know it's different state to state
@@freedomfox8183 The Insurance company is already recording the call, so if you are too, it doesn't matter. Everyone just has to know that it's being recorded.
why not tell the insurance company to send an email to you stating the customer has insurance, instead of relying on just a phone call? I thought you always get it in writing?
I'm a part manager at caliber collision and the cost of parts can surprise you. The headlights 1.5k each, rail extension 700 bucks (if they have to replace the whole rail that's 3k. The hood itself is 9.4k from the dealer, they must've found a used hood Rob.
I don't run a rental business like you do but have been hit by other drivers several times. I always use my own insurance to repair the car and let them pursue the other drivers insurance company. Car gets fixed immediately. Also file a diminished value claim. For a few bucks more a month I also have car replacement value if total loss and new oem replacement parts for repairs only.
I don't understand how the parts that make up the front end of a mass production car (bumber, cover, fenders, hood) can cost more than a whole new car which includes all of that and the other 80% of a car as well.
In that industry, where I may or may not work (not for Liberty though), they record all service calls (if you didn't record it) and people are expected to notate that type of question/verification. You might have to use the Lawyer word when talking to them, but there should be some recourse there.
I was under the impression Jersey is a one part consent state when it comes to recordings. If that is the case Rob you should be recording all of those calls yourself. Its also important to make sure the app is recording from time to time. I have cubeacr on my android phone now and it seems to work well. The app I had before hand would randomly stop(can't think of its name). Like an android update would cause it to stop recording audio but it looked like it was working. If you have enough of a recording off your cameras or can get the audio then you go after the insurance companies errors and omissions coverage.
Rewind last winter. I had a lady in snow covered roads roll a stop sign in front of me causing me to run into a curb. Dash cam footage caught it all. She took off. Followed her until police came. Finally got her insurance info including her policy info. Called up the company, no insurance. Police wouldn't do anything about it because the estimate was under 1500. Unreal. This is much different but crazy how people get away with this stuff.
for your hair, just let it grow, its been 21 years since I had a haircut, also 21 years since I shaved, my moms funeral in 1999, but I try to keep beard cut with scissors to around 1 foot length. every few months. I looked at your video, was telling my wife I bet it is close to $35K, & bam you hitting right there. However I have been around automotive scene 40 years, whether auto-mechanics, or auto-body, but last decade I work on older stuff, & my current boss hates dealing with insurance companies so much he refuses to deal with them, he only deals with customer & cash, he will do estimates, but not had but 1 issue in last few years with excessive hidden damage. but majority of our work is rust repair, metal fabrication, which I do all the metal fab & welding. I do enjoy watching your videos, I love the exotics, but know I will never be able to afford, but I do enjoy watching, best of luck with insurance & I will be watching to see how it goes.
As an insurance agent when renting a car always asks for a copy of the policy holders declaration page this way you have a true copy of what is covered
That’s liberty for you. I got into a major car crash with my wife and at the time my unborn baby and we had to sue them to get them to just pay the hospital bills can’t say much about it. It took us 5 months to fight them. They f everyone over.
Liberty and mutual... I see what you did there. Insurance always does that shit. I hate having to deal with the insurance any time something stupid happens.
I worked at a rental car/motorhome company. There were crashes everyday and in one year 8 people died in the vehicles due to poor driving. Many times they happened outside the front gate. 2000ish vehicles annually and most had sustained damages up to disposal. It was not uncommon for the company to spend $30k on refurbishment per vehicle. People simply don’t care for rental vehicles and they treat them like garbage.
Those repair prices are pretty much the same on an Accord too. Fenders: $1k, Bumper cover: $800, etc. It's always the labor of paint that jacks the price up...cause a human is doing it.
Best way to get a positive response from an insurance company, is to always start with a letter from your personal lawyer! I've had 3 claims in my life(1 was my fault) and never had a problem with an insurance claim using a lawyer.. fairly cheap also
So true about the insurance card. I was rear ended and the guy showed both myself and the police his card for a policy he stopped paying on months prior. 9 grand and a months worth of rental car is what I had to claim.
One of the reasons why I dumped LM, they had a bad rep for paying claims. They're happy to take your money though. NJM (which is in Pennsy now) is one of the best. Most insurance companies will text or fax you the coverage letter. Don't take a verbal. They can send it in minutes.
2:29 - Wait... If I rent a vehicle, and THEIR insurance, which I pay for, doesn't cover it, I can get SUED? Even if the accident was reasonable and not due to "excessive" negligence (if I launch, and didn't notice a small piece of debris or something, that's not unreasonable, as doing fun stuff can be somewhat risky -- but that's why I pay more for insurance coverage). Why would insurance not cover it? What's their reasoning? This feels like absolute BULLSHIT on their part. Why is the people who determine what coverage they pay.... are the same people with invested interest to NOT pay out?
Had an accident in January insurance still hasn’t payed. insurance is such a scam
Drunk driver ran out in front of me on new years 2019, took about a year and a few months for me to get my money, and know the insurance is now trying to take back my money.
Your from california its all a scam
@@10awkwardpenguins What insurance company is that? Name and shame.
@@10awkwardpenguins why are they trying to take it back? Like under what premise
Or you bought Honda insurance thinking it was Ferrari insurance?
I swear you never run out of interesting stuff to talk about!
Lol
Pretty much how all car guys are...
Not many people remember when it was interesting adventures to watch...
Pepperidge Farms remembers.
Interesting, talk?? Dude I think guy fabricates and develops drama to bitch about cause if he isn't he sure put himself in shitty positions often..
You mean interesting stuff to complain about? Most of his videos are just bitching about something or someone. No content unless theres controversy.
If they told you that there was coverage and then said no coverage afterwards, that is called an E&O (Errors and Omissions). They will have coverage for that. My Wife is a Licensed Insurance Agent and this is something they talk about all the time when they catch someone cutting corners. Fight with them and I will be surprised if they don't cover it as they will hate to bad press!
Errors and omissions insurance helps protect your business if a customer sues you for mistakes or omissions in your services.
Insurance companies do hate bad press. So he should take some steps.
Especially filing a complaint with DOI.
In Texas insurance companies and their agents can "bind by word". Meaning that if they tell you you have coverage, even if nothing is signed, no money changes hands; coverage is in place. I don't know how widespread that is but it should be the case here for you.
Sounds like they may already be experiencing bad press
@@randoroberts Oregon is the same way. I think that's a 50 states law, though I'm not sure
@@bglenn2222 basically this will end up bouncing around untill it hits in council's desk. They will say pay the fucking bill you morons.
I work in insurance for a big company and as long as they pull the call and they confirmed the information and said yeah he is covered then they will have to eat it. Good luck and I know you'll keep us updated!
I think the guy cancelled his insurance after he crashed, and the insurance company will probably erase the call conversation.
But that would be stupid, right?
It goes against him.
I thought usually you would want to do the opposite, get insurance after car crash.
@@Ibivyxtxttxtxtbobpnpnpnnp why would guy do that? the insurance will pay for him. if theres no insurance he's gonna get sued. how does that make sense?
@@Ibivyxtxttxtxtbobpnpnpnnp The telephone company still records the logs for day and hour of every call, they would have a harder time explaining why they are deleting information, that in most cases is mandatory to save, even for months or years.
This hagle is not new for insurances, if the call existed they will end paying.
Sorry lost the call
“The bumper cover itself was actually cheap - only $800.”
*Looks at my 2001 Focus in disgust*
😂😂😂
$1000 PER FENDER?
*looks at my 2004 Focus WAGON with pride because $60 per PAIR*
It is time to start recording those calls to verify insurance.
They have been for like 10yrs.... hence why he said they're in the process of pulling the audio logs for the call.
@@UFC_Buffalo Think the OP is saying Rob needs to start recording them too.
In order to legally record a call, short of a warrant and a wire tap, you must announce at the beginning of the call that you are recording, and the other party has the decision to continue with the call or disconnect. Most companies won't allow for their calls to be recorded by someone else, and will disconnect if you tell them that you're recording. The insurance company recorded the call, and that is the call that is being pulled.
@@samsonite360 depends on the state. Some states require no obligation to inform the subject of the recording....
And ACTUALLY most companies couldnt care less if you record a call lol.
@@samsonite360 I get that and have heard the same thing but how can you video tape and record people in public on UA-cam but not a phone call to cover your ass?
Insurance companies are the biggest con going
Insurance and student loans. In the beginning they work, over time they get more and more until its a problem.
Your insurance premiums should go against, you and you only. The premiums differ if your car is more common and has more accidents which is daft really as they are penalizing you for others stupidity. It's a big con. The people causing the accidents should be priced off the road, the police aren't making the roads safer and getting the idiots off the road. So hitting the people who cause them in the pockets is the only thing that works
Todd m that’s because you’re forced to have car/health insurance.
PEOPLE are the biggest con. Companies are in fact just people. The mere fact that shit like this can keep working out for "companies" makes me fucking ashamed to be a human being. When/If whatever holy being ever returns to us he's gonna be here with the bill for the brand spanking new section in hell. He cant stay long though, he didnt fill in the proper forms when he left so he's very anxious about anything happening. Protocol and all you know.
no, the con is that they HAVE to exist by law.
you need to do a damage claim on that haircut
U a fool lmao
😀
Best comment ever!!
He can file it as a comprehensive claim. His wife vandalized his hair.
Lmfaooooo
What I respect and admire most about Rob is his ability to stay cool. It’s really impressive to me.
Regards,
Marky
Panic doesn't solve anything.
You ever hear the term "money doesn't buy happiness"?
So long story short: The guy who said that lied.
When you have a soft cushion of money to let you down on, multiple Ferraris you have half equity in, etc., it's easier to stay calm during these types of things. Like for example I don't have a job but I have a decent amount in the bank (not a lot, but enough to pay rent for a few years) and was planning on looking in March and this whole Covid thing started, but now recruiters stopped responding, are slow, etc. because hiring slowed. I'm not worried though because while not ideal, I have enough cushion in the bank - I have nothing to worry about. If somebody was working a minimum wage job though and they were in my position they'd be heavy panicking. They wouldn't have any option not to. That cushion gives you the ability to stay calm. The larger the cushion, the calmer you can stay, IMO. So I don't think Rob would be staying cool if he didn't have any money in the bank & the business was barely making ends meet.
Now that all being said, yeah I admire him for that, too. I hope someday I'll be in a business position like that!
@@MrSlowestD16 money doesn't buy happiness it buys safety and less stress. That's not necessarily happy. But as always life is more complicated than a simple quote. :)
@@Camhin1 Yeah. It's funny bc while technically it doesn't buy happiness it can make nearly all your problems fo away...which def makes it easier to be happy. I dislike that quote.
What a POS company. Insurance companies pull this all the time
That's an insult to the Corvette community.
Years ago, the TV show 60 Minutes did a show on Liberty Mutual. At the time, they were known for refusing to pay claims.
@@ozzierabbit587 ill one up liberty with my shit insurance. I have an item that was a total loss after a large rain storm. Bank valued at $35,000, and the insurance only values at $22k. Ok, fine, i can see where they are coming from. However, they then want to charge me for the salvage aution sale, paperwork fees, ext. Time its done, they only want to give me $11k? I think.might be lower. Keep in mind, i still owe on it and it is a little upside down. I expect to have to be out of pocket a little but not at much as they are trying. This is ontop of ignoring and refuseing to negotiate as required after lying directly to me. Latest act. They are trying to claim abandonment of the vehicle to sell it from under me.
@@brandoncaldwell95 what company?
Love the content as always.
Dude, your wife did fine. I am sure she did her best.
Latitude 24 na man she did a horrible job 😂
SIMP
It’s very distracting. Oh well. No hard feelings for the wifey
if it turns out the person who rented doesn't actually have insurance, I'd 100% sue
While this is the person who rented fault (since they had to no they don't have insurance) it would be much easier to sue insurance for lying to you. You can't get blood from a stone. If the guy couldn't afford insurance do you really think he can pay out of pocket for damages? I think not. Go after whatever party has more assets which in this case is the insurance company.
Good luck getting anything. Most of these guys probably don't have a pot to piss in.
“Oh look at that it’s a side opening hood” I died😂
Had a job at a rental company for 3 yrs, lots of similar situations I've seen on your and royalty exotics channel have happened.. I don't envy the problems you guys face when these things happen.. I'd be stressed all the time..thank God your so calm and cool about these things it's not easy all the time I'm sure..
How does the insurance company make money? By denying as many claims as they can. Employees get bonuses for every successfully denied claim, which should have been covered.
That's not true. Stop spreading bullshit. They don't get any bonuses for that.
They also make money by people having to buy insurance who never crash....
The amounts they pay out are minuscule compared to the amounts people pay them... just do the math.
they pay out 98 or 99 cents in claims for every dollar they get in premiums. thats their margin
@@Harry_Ballz a few states do have regulation against it.... others don't
Just strip it and make a C7 Leroy😂
There can only be one Leroy maybe Lee or a son Leroy jr lol
You need to do like car dealers do request they fax/email proof of coverage before releasing the car 👍
That is probably what he did. He calls to confirm with them.
Lolatyou332 - READ!!! The original comment you’re replying to said “Fax/Email Proof Of Coverage”. Simply calling and getting a verbal “Yeah we’re good” is NOT the same thing. If he had, this video wouldn’t have been made and you wouldn’t be currently sitting in “Reading Comprehension” 101....
@@brandonleesanders maybe you should take a reading 101 class, you smug little gnome. 'That is probably what he did' is referring to that he may have requested email proof of coverage from the individual who is requesting to rent the car. The only possible difference in our interpretations is that his 'they' he was referring to the insurance company instead of the car renter, because the original post is ambiguous in that sense.
I graduated with a fucking 4.0 GPA in college and you probably dropped out, get a clue.
The insurance company should pay and be fined
Didn’t actually watch the video, did you.
You certainly have had struggles, but your business integrity continues to shine. I appreciate that. You would be at the very top of the list for me, if I were local and in need of an upscale rental. You’ve definitely impressed me. I wish you good luck, Sir. Thanks for the video
I have new Z06 hood same color and everything. $200 I heard you take cash app or venmo
lol, I see what you did there
Haha
Hahahaha😂
Insurance company: we got him covered
Also insurance company: that wasn’t me, that was Janice
LOL
Dammit Karen...
Never forget Rob’s Maserati 2018-2019 RIP
ooh yeah whatever happen to his maserati?
That corvette was one of my favorites in your fleet. If I was gonna rent one for the weekend, it would have been THAT vette.
When you call back, ask for LiMu. He'll straighten everything out.
ytjg99 lol, I hate those commercials.
Liberty,Liberty,Liberty!
I’m amazed you held the phone up for that long while blabbering! That’s awesome!!
Wow...screw Liberty Mutual. Hope this gets big
Kidding aside, I’m so happy Rob did that video about that $200 rip off car part. I was about to buy a guitar amp on Craigslist, until he wanted me to pay via Venmo. He wanted me to pay first than pick the amp up, which I thought was strange to begin with. So, thx Rob. You saved me $1600.👍🏼
You need to get sponsored by Flowbee... I see a synergy in that sponsorship
I manage an extremely busy Hertz location and we have some months where you just cannot believe. It feels like every single person who rented had accident.
Your barber must have long arms
No, Dino arms..
social distancing is BS anyways . pointless
Who said he was going to use his arms; he has something longer
@@C.c.dethomasis damn.... that barber has two.... with hands on the end?
SeamHead33 how tf did u get upvoted? it helps to a degree
That happened to me thankfully they recorded the conversation and they paid😏👍Five years ago right before Christmas
Goonsquad has this job covered!
I feel for you, this is how I learned the hard way ALWAYS send emails or record phone calls to have something on record and prevent any dispute
10K including paint seams low.
Paint is considered a part, not labor. 10k if you're not doing much (if any) frame damage, just installing those parts, hooking the cooling system back up, spraying new parts? Sounds about right.
You are totally in the right, if they represented they had coverage. Take it to court if needed.
wow this has me worried about renting a car like this if my insurance can just play a game like this. paying 35k out of my pocket would kill me.
Always get insurance company statements in writing.
There’s a reason I have had USAA since 1989 and still have them.
Because you like when your insurance company never pays out?
byw you either don’t have USAA or have had 180 degree opposite experiences with USAA than I have.
byw Usaa is the best Insurance around, I have them they have always taken care of me through any accident or issue.
Rob when you said “oh look at that a side opening hood” it took me out 🤣💀 I spit my drink out
I could never trust strangers with a nice car. I can't imagine the headaches every time some moron crashes his cars.
That's because you don't know how to run/handle a business. Rob is still doing it, so (obviously) his profits still outweigh his losses. At the end of the day, that's all that matters.
On top of that, this isn't Turo, these aren't his personal cars. It's business at the end of the day for him.
When I was a damage appraiser the general guidelines we followed was, if it was 80% of the value of the car we total it, if it was close enough were a supplement would easily bring it over we would fudge the numbers to bring it to 80%. That was a terrible job.
Today Mr. Spaghetti discovers the Corvetti leaks more sauce than usual.
Wow! I'm learning! Good luck pal!
Always early! Thanks for all the great content Rob! Best channel on the Tube!
Been through something like this, insurance will have to eat it, good choice calling every rental, and this is exactly why.
You're spot on about the crashes/rental (volume) bit. I worked for Avis, and saw the number of "incidents" (including some caused by myself and my colleagues). Spend enough time on the road, and you will have a "brain failure" (or another driver will) and have a collision.
There isnt any limits on first party coverage for collision losses
That’s not his car so not first party... it would fall under his liability coverage.
wantapgt not true. Comp and collision extend over from the policy for a rented car. Not under property damage limits.
@@zdwade he probably does have insurance for his normal car and when rob called they confirmed it. But a lot insurance companies have exclusions for exotic rentals. Maybe they are classifying the vette as exotic? I dunno
@@zdwade This is normally true in most states, but I believe he operates out of NY, and that is one of the exceptions. They pay damages to rentals from PDL.
@@jonlee5642 He called them to verify coverage, they knew what kind of car it was and that it was being rented, this is not an after the fact scenario.
This is why I record all my calls. It's saved me a lot of money in instances where calls have not been recorded their end or they've conveniently lost the call recording. They change their tune when I provide a call transcript.
~That call never happened~ 💭
Agent: "I have no recollection"
Rob, if I'd have crashed it you'd have gotten everything covered because I'm not THAT kind of scumbag.
I'm glad we had that talk; I'm feeling a lot better about this accident I'm in no way involved with.
How do you cover all these accidents without insurance covering it for many months? Just a huge cash savings just in case?
It’s just part of the operating expenses. He knows in 1,000 rentals he will have one of these accidents and it will cost the company X amount. So he keeps X amount in an account then it’s there for when stuff happens.
Kind of like repairs on your personal car. If you have been driving a car for awhile you can figure out this car cost me on average X amount a month. Put x amount in an account and you’ll never have to freak out when you need new tires, brakes, etc.
He’s pays attention to his numbers and that is why he is still in business. Not because he makes huge sums of money. But because he knows where the money goes and why it goes there.
Managing money no matter how much big or small is managing money. All the same principles.
he covers it. he keeps prolly a million in cash at all times. no uncommon for this business.
Man I guessed $35 to $40 grand on the first vid. Ya spot on.
Be careful, Rob! Some birds may try to roost in your head!
I’ve watched Mr spaghetti slowly get more comfortable in his videos and evolve with the level of effort put into the videos as well for years now
$10,000 in labor, who is working on the car, a neurosurgeon? 😂 Also your wife did a decent job on your hair, it actually doesn't look bad. If the call is recorded they are pretty screwed.
At $150/hr labor that car would take 66hrs to complete. No way it’d take more than 32 hours between a week or two to have all the parts shipped in painted and installed that’s a crazy high labor cost
It's New Jersey. I think anything getting done there is 2x more expensive.
@@scottieray Only because they rip you off
@@scottieray judging by this process I would think it's California.
well your first comment is negated by your second lol dude that hair cut sucks donkey balls!
$10,000 in labour I can see it NO problem. Don't forget it's carbon fibre everything AND it has to be painted AND you have to pay for someone to sit down for days to order all the parts.
My local Ford dealer charges $5000 to change the timing chain and phasers in my F150. The parts (motorcraft) are $1200. It's a 5 hr job max.
Remember back in the day. Where Rob had a crazy fast turbo corvette. I wonder if he still has that devil
Leroy 2.0, speak to Cleetus!
Cleetus is already building the freedom machine. 427 Texas speed, supercharged. There’s only room for one.
Cleetus needs to open up the FF screw covid
As an AvisBudgetRAC employee at two of their smallest locations in the nation, we saw about 12 accidents a week depending on whether or not the whole fleet was out. People are bad drivers, especially mid-western and central US residents... It's worse when they got any of our mild weather, and FORGET real weather.
"Everybody sees the good side of the business"...Huuuuhhh...nope, sorry I havent seen it yet.
I'm really surprised it came in at $30k. I count a whole new cooling system, front end, structural damage, four wheels, hood, rear right corner (at least 2 panels) and probably $8-10k worth of paint work to get it right. It looks more like $40k+/totaled to me.
Cool story bro
I wonder if the person that crashed the car is watching this lol
This is part of the rental car game. Gotta love it.
Today sphagetti tells us his meatballs is not covered
I thought this joke had finally died. Unfortunately not.
@@deserteagle10 this joke,,, is the ONLY reason i watch this channel
Hey rob, love your channel. I stumbled upon it about a 2 weeks back. Thanks for offering your insight into the car rental industry. I never thought this would be entertaining, but here I am watching all your videos lol.
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All this time and you've just been relying on a verbal "ok" from the customer's insurance company? lol You should at least be keeping your own recordings of those calls, and really should be getting an email or fax verifying coverage in writing so they can't backpedal later.
Alot of states require previous knowledge that your recording the call verbally stating it at the beginning and they won't allow it most of the time .. atleast so I've heard I know it's different state to state
@@freedomfox8183 The Insurance company is already recording the call, so if you are too, it doesn't matter. Everyone just has to know that it's being recorded.
why not tell the insurance company to send an email to you stating the customer has insurance, instead of relying on just a phone call? I thought you always get it in writing?
Rob do you have a lawyer on payroll ?
Rob Ferretti, proving again and again and again that you DON'T want to open an exotic rental company.
nice futur carfax....
I'm a part manager at caliber collision and the cost of parts can surprise you. The headlights 1.5k each, rail extension 700 bucks (if they have to replace the whole rail that's 3k. The hood itself is 9.4k from the dealer, they must've found a used hood Rob.
I guessed 30k ;)
I guess 30K as well but in Canadian Kopeks so that would be $20K USD lol RIght amount, wrong currency! hahaha
If superspeedersrob has taught me anything, it’s that time is money 💯
Rob, if they said "its covered" then they are legally bound to uphold that. Its cut and dry they have to cover it, no gray area.
That Insurance agent on the phone was probably that Bentley parts guy. Mom: Elizabeth, Dad: Robert.
Wish u luck rob 🙏
In my country all calls to insurance company are recorded and you can ask for the recording in these cases.
I just laughed out loud, "look at that, side opening hood." Wait, what!! No coverage!? Ugh. Sorry you're going through that.
Damn bro hope the everything goes good on your side. Don’t let the guy that rented it mess up ur insurance
Liberty Mutual: No Spaghetti for you!
Rob: You estoppellin' my meatballs!!!
I don't run a rental business like you do but have been hit by other drivers several times.
I always use my own insurance to repair the car and let them pursue the other drivers insurance company. Car gets fixed immediately.
Also file a diminished value claim.
For a few bucks more a month I also have car replacement value if total loss and new oem replacement parts for repairs only.
I don't understand how the parts that make up the front end of a mass production car (bumber, cover, fenders, hood) can cost more than a whole new car which includes all of that and the other 80% of a car as well.
Who is your subrogation or claims management company? Do you utilize one?
In that industry, where I may or may not work (not for Liberty though), they record all service calls (if you didn't record it) and people are expected to notate that type of question/verification. You might have to use the Lawyer word when talking to them, but there should be some recourse there.
I was under the impression Jersey is a one part consent state when it comes to recordings. If that is the case Rob you should be recording all of those calls yourself. Its also important to make sure the app is recording from time to time. I have cubeacr on my android phone now and it seems to work well. The app I had before hand would randomly stop(can't think of its name). Like an android update would cause it to stop recording audio but it looked like it was working.
If you have enough of a recording off your cameras or can get the audio then you go after the insurance companies errors and omissions coverage.
Rewind last winter. I had a lady in snow covered roads roll a stop sign in front of me causing me to run into a curb. Dash cam footage caught it all. She took off. Followed her until police came. Finally got her insurance info including her policy info. Called up the company, no insurance. Police wouldn't do anything about it because the estimate was under 1500. Unreal. This is much different but crazy how people get away with this stuff.
for your hair, just let it grow, its been 21 years since I had a haircut, also 21 years since I shaved, my moms funeral in 1999, but I try to keep beard cut with scissors to around 1 foot length. every few months.
I looked at your video, was telling my wife I bet it is close to $35K, & bam you hitting right there. However I have been around automotive scene 40 years, whether auto-mechanics, or auto-body, but last decade I work on older stuff, & my current boss hates dealing with insurance companies so much he refuses to deal with them, he only deals with customer & cash, he will do estimates, but not had but 1 issue in last few years with excessive hidden damage. but majority of our work is rust repair, metal fabrication, which I do all the metal fab & welding.
I do enjoy watching your videos, I love the exotics, but know I will never be able to afford, but I do enjoy watching, best of luck with insurance & I will be watching to see how it goes.
As an insurance agent when renting a car always asks for a copy of the policy holders declaration page this way you have a true copy of what is covered
That’s liberty for you. I got into a major car crash with my wife and at the time my unborn baby and we had to sue them to get them to just pay the hospital bills can’t say much about it. It took us 5 months to fight them. They f everyone over.
So glad I'm from a country where insurance usually works .. not always, but usually
Liberty and mutual... I see what you did there. Insurance always does that shit. I hate having to deal with the insurance any time something stupid happens.
sweet disco 2 in the background
What percentage of your rentals have some sort of damage claim?
Get a garage policy as a back up! You can get those cool NJ dealer plate and temp tags as a bonus.
I worked at a rental car/motorhome company. There were crashes everyday and in one year 8 people died in the vehicles due to poor driving. Many times they happened outside the front gate. 2000ish vehicles annually and most had sustained damages up to disposal. It was not uncommon for the company to spend $30k on refurbishment per vehicle. People simply don’t care for rental vehicles and they treat them like garbage.
More updates please as more information comes in!
Just slap a hat on and you'll be fine. Great content as usual.
If you sue the customer and the insurance company don't they defend it or settle it?
Those repair prices are pretty much the same on an Accord too. Fenders: $1k, Bumper cover: $800, etc. It's always the labor of paint that jacks the price up...cause a human is doing it.
Best way to get a positive response from an insurance company, is to always start with a letter from your personal lawyer! I've had 3 claims in my life(1 was my fault) and never had a problem with an insurance claim using a lawyer.. fairly cheap also
So true about the insurance card. I was rear ended and the guy showed both myself and the police his card for a policy he stopped paying on months prior. 9 grand and a months worth of rental car is what I had to claim.
One of the reasons why I dumped LM, they had a bad rep for paying claims. They're happy to take your money though. NJM (which is in Pennsy now) is one of the best.
Most insurance companies will text or fax you the coverage letter. Don't take a verbal. They can send it in minutes.
2:29 - Wait... If I rent a vehicle, and THEIR insurance, which I pay for, doesn't cover it, I can get SUED? Even if the accident was reasonable and not due to "excessive" negligence (if I launch, and didn't notice a small piece of debris or something, that's not unreasonable, as doing fun stuff can be somewhat risky -- but that's why I pay more for insurance coverage).
Why would insurance not cover it? What's their reasoning?
This feels like absolute BULLSHIT on their part. Why is the people who determine what coverage they pay.... are the same people with invested interest to NOT pay out?