Wow! Does Philippine Airlines really have bad service?
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- Опубліковано 27 сер 2024
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Am so glad am not the only one disgusted with PAL & swear not to fly the airline ever again.
You are right about the PAL attendant are not friendly. Also, the food had not enough choices. If your seat is almost at the back you will get the leftover choices.
Very very true
My family and I took PAL in 2008 from the USA…. To be honest it was the worst customer service ever. The stewardesses were very grumpy and not willing to help.
Both flights were horrible…. Never took PAL again and never will.
I’ve been back to the Philippines 6 times since and did not take PAL
That was 16 years ago, madami ng nabago, ako minsan isang long haul flight,swerte me free business class upgrade….
Their crew reserve their courteousness and friendliness to foreigner most of the time and snobbish to Filipino specially if they look like a middle class citizen. The only reason I choose them is because of the non stop flight. Thats all. Their service is behind compare to Singapore, Japan , Emirates and almost most international airlines.
Magandag Gabi Po. I just flew on PAL business class, Manila to LAX. Walang tubig in cr’s, walang tv moniters. I met a gentleman, he mention walang tvs either, as of 30 days ago from his time frame also. I almost forgot, one of the seats could not recline. again this was business class.
Maraming Salamat
Wow. PAL-pak.
In a long haul, I watch a movie, love story.. after 30 minutes tulog na ako, then restart ulit, ganoon na naman, so decided to sleep.. in a sense useless din at tv monitor sa airplane…. Ngayon ang uso eh, me usb port to ur own device, setup mo to the airplane app… pero ganon din ttulogan mo rin…
Very well said GrandPa***
I experienced the same thing, that’s why I don’t fly with them… my first and last year 2014
They don’t clean restroom and service was Sucks*****
Imagine this , you have to chase them instead of asking you if you need coffee, they are so aloof and pouting…
They don’t clean the area….
Not like EVA air they are pleasant , always smiling, graceful, helpful and compassionate…
Eva Air cleans the restrooms every time someone use it…
You’re right about the “laughing in the kitchen .” They are too loud and talks about their personal lives.
I just returned to the States on June 20, 2023 on flight PR 126, Manila to JFK. I flew on Business Class and my experience was ok and tolerable at best. Check in was smooth. I was directed to a Lounge which unfortunately was full and I had to be directed to another lounge close to the entrance of Gate 2. It was half full and the seats were pretty much comfortable. They had a moderate selection of food and drinks and my favorite was the arroz caldo. Boarding was delayed for an hour but as I was expecting the worse, it was better than 2-4 hours. The flight was uneventful. I had the usual business class service. The crew was professional and I did not notice them making unnecessary noises like some other complaints. The only thing I noticed though was their attitude and treatment towards foreigners. I’m disappointed to witness how much friendlier they are and so deferring. Foreigners get served first and the crew took more time in accommodating them with the menu. No big deal but as we were deplaning, my morale got hit bad when I saw the foreigners get more goodbye greetings with wide, big smiles. I laugh at this and yet I couldn’t feel but disappointed and demoralized.
They do have a bad service they also discriminate.
I agree. Me & my kids we also had BAD experiences back 2019. So disappointed 😊
Philippine Airlines' service is getting worse. They are good in selective services, nice to some, and bad to most. The food is not comparable to most International airlines, bathroom stinks. Flight attendants are so full of themselves, lazy, and do not care. it's not worth the very high fare compared to other 4-star, 5-star or even 3-star international airlines. They are always late, no respect to people's time.
You do know why they are always late right? When was the last time you saw Filipino Travelers check in early or on time with the alloted amount of baggage? The answer is never. A lot of travelers check in late with lots of additional baggage and 3 or 4 carry ons. Last 2 flights to the Philippines I had to stow my carryon under the seat in front of me because the passengers who boarded first took up all the space with their roll on + backpack + personal bag + computer bag + pasalubong bag + their fragile pasalubong
Thank you, thank you, Sir for this video.
So many bad experiences with PAL. Will NEVER NEVER EVER fly with PAL!! One of my experiences was this, Ahead of time, I reserved a wheelchair for my father who was 79 and had Alzheimer and was told they run out of it even though I reserved it a few months ago before our trip so my poor dad after hours of waiting outside looks so pathetic using the aisle chair around. My father passed away and I won't forget that experience with PAL 😢
We travelled for 20 hrs. from Toronto to Manila last November. We booked a direct flight to Manila but received an email from PAL that we will have a technical stopover in Vancouver a week prior to departure and had to pay for isle seat. Toilet was dirty and were given granola bars going to Vancouver. What an experience from our flag carrier.
PAL sucks!!!
Wow! Technical stopover. What is so technical about that?
American Airlines messaged me a month ago and told me they had no direct flights from St.Louis to LAX so now they have rerouted me to Dallas and then to LAX. I paid for this flight about 8 months ago and I specifically asked for a direct flight from St.Louis to LAX because I suffer from Airplane Ears and didn’t want an extra take off or landing because of the excruciating pain I suffer on the landing and take offs. Not to mention the high price I was charged and the shorter flight, but now I have an extra stop and it will take me longer to get to the Philippines. I called them and was told there are no direct flights from St.Louis to LAX
Technical stopover = flight from Toronto was not fully booked so PAL decided to fully book the flight by picking up passengers from Vancouver bound for Manila. This way, they can SAVE money by not flying their other plane from Vancouver to Manila.
PAL doesn’t care about its passengers’ inconvenience but rather their profits
@@Cowboysfan4ever next time don't use PAL Philippines Always Late
PAL is not even my last choice. I will never ever fly PAL ever again.
They give special treatment to foreign passengers than fellow Filipinos.I had a white guy sitted next to me and the attendant keeps on checking on him if he needs something (all smiles)…When I push the call button and asked the attendant if they have available in flight snack…she said there was none and give me an attitude,after the inflight dinner…I was so hungry and had to suck it in until breakfast time.The next time I went home,I flew Eva air and they did not disappoint!!💜No way Im flying PAL again.This happened years ago (2008).
Hi Grandpa.. I remember when I took PAL. I asked for a 3rd glass of wine due to my panic attack and the PAL flight attendant told me sarcastically “Do you want me to bring the whole bottle?” They’re very rude and not friendly at all. They also cancelled my flight one day before my flight to Singapore and I ended up paying more which wasn’t my fault… Calling and talking with their representative was useless. I was at their mercy for my flight to SG. Had no choice but to pay extra $200 for their fault…
“You want me to bring the whole bottle”?
Just say: That would surely help with a LAUGH.
The food is atrocious. The smell of the food alone is enough to make you puke 🤮.
One time, we’re about to land, it was announced for everyone to belt in and turn off all electronic devices, the airline hostess sat down nearby and turned on her cell phone. If she can’t follow the rules then how do they expect the passengers to follow it?
Bringing too much luggage is not only a Filipino thing. As one who has flown US - East Asia at least twice a year for 40 years I can say it is an Asian thing.
I’m a Filipino. I can take the busted entertainment system, the delayed flights, the poor food, the long poorly organized lines BUT cancelling flights or getting emails moving your flight is beyond unacceptable. It will ruin local flights to destination countries and hotel bookings. These are not just inconveniences. These costs thousands of dollars not to mention time lost and the stress you have to endure
Thanks Grandpa , I agree with you about “PAL”. God bless.
I use to fly United. Because of the covid I tried PAL direct flight from JFK to Manila, my worst flight experience ever. I will never fly PAL for the rest of my life.
Sir, all that I heard were on the money! Took PAL on a shot gun travel due to my assignment as US Govt employee! Was seating on First Class, saw and heard a Senior Citizen, asking for water! I heard the old man will be taking his medicine! I heard him 5x asking Flight Attendants assistance on giving him water! No Flight Attendants came to rescue! They were just talking to each other what they bought in the US, as giveaways to their relatives! I stood up and stopped one, her response was, she’s busy! Next moved I did talked to the Supervisors, she asked me to identify all the Flight Attendants! When we arrived Manila, the Supervisor approached me and told me that she will wrote a reprimand letter! Unsure, if that really happened! PAL IS NOT A SENIOR CITIZEN FRIENDLY AIRLINES! UNITED AIRLINES! ANA! ARE GOOD AIRLINES FOR SENIOR CITIZENS! GOOD LUCK EVERYONE!
BEEN TRAVELING FOR 35 YEARS NOW! NEVER FLY ON PHILIPPINE AIRLINES! POOR SERVICE AND DIS-RESPECTFUL!🙏🙏🙏
Last November 2022, my husband and I planed in from LAX to MNL via PAL. Unfortunately, during our checking-in of our baggages, I forgot to put locks on them. I was a bit worried during our flight that we might lose things in our luggages. BUT, we were very happy that everything was intact. Thank you! I think, if there were things that were lost in their baggages, it’s not the airline’s fault but the airport people who are managing the transport of baggages from the plane to the carousels.
If they are subcontractors who do the baggage for PAL, it is PAL's management to ensure it is done correctly
I agree with every thing you said. I have experienced that too.
PAL has become very pricey but the service has been worst!!!! Kawawa ang mga Pinoy lalo na ang mga matatanda. If only there is another airline that offers direct flight to the Phils I think it would be better
Frequent flyer here. Yes, you touched all the basis. Japan airline is much much better.
And excuse me, "our pilots are better, we are the best". I don't think so. My 20+ years in the US Navy aviation field, the training, flying hours and experience of US pilots are unmatched, Bar None, where most become Airline Pilots. Thank you
Very true 👍 PAL flight crews are not friendly at all. Had flown PAL twice from JFK to MNL and experienced the same bad service. Flight crews are arrogant. Never again I’ll fly PAL.
Singapore Airlines miles of smiles.
I watched your vlog about Philippine Airlines and the bad services happened to my wife and son who flew yesterday from San Francisco to Manila, they boarded 1 and a half hour late. I spoke to my wife earlier and told me what happened to them, eventually they arrived in Manila late. They were better 4 years ago when we flew home. They were on time and flying back to San Francisco was on time. I hope they improve the services 🙏. I am already thinking about flying on a different airline next time I go. I wish Pan-Am is still around. I loved their services.
I will never fly PAL again. The service is bad, there’s only 4 newspaper for the whole airplane, there’s no tv to watch or music. I needed water to drink, I ask 3 different stewardesses and no one gave me water, I waited 45 minutes, so decided to get up and one stewardess saw me, just then she hand me the water halfway from my seat to the kitchen.I board with a bag to put it in overhead shelve, I ask the stewardess to help me, she told me, she needed help too, because her right arm is hurting, I said ok, I will help you with my right arm because I just got surgery on my left arm, the way she look at me, as if she don’t want to help me, I ask help in tagalog and she ignore me, but when I ask her help in English, that’s when she looked at me and give me that excuse that her arm is hurting .I flew from Qatar to the Philippines, the stewardess thought I was a OFW, but that’s besides the point, she shouldn’t look down on OFW, they are the passengers too.
stewardess your a glorified maid in the airplane. Your job is to help and serve your passengers.
PAL needs to fix their airplanes, it’s ok , if it’s only 1-2 hour flying time, but 9 and half hour with no tv,music or some kind of entertainment.
And also, you need to train your stewardess, you need to tell them that they are not a model in a runway, they are glorified maid to serve and help the passengers.I don’t care if it’s half price fare, I will not fly PAL again.
I find PAL most convenient for connecting to the smaller islands after flying international with your balikbayan boxes and not having to pay extra baggage fees. Also, transporting an elderly parent from overseas back to Phil with minimal transfers is ideal.
Are you saying you can bring your own Balikbayan boxes at no fee?? is there a weight limit on them? is there a number of boxes you can load? is this in addition to your two checked bags, or in place if your two checked bags. I have often wondered as I see so many on the carousel unloading the luggage.
@@riderretired5258 if for example you book your flight from Vancouver to Bacolod, you can check in 2 bags, 23 kilos maximum each and then when you arrive in Manila and transfer to the domestic flight, PAL will not charge you extra. If you connect with a different domestic airline, they charge more $$ for your checked in bags. Sometimes with flight delays and cancellations due to mechanical, “force majeure “ lame airline excuse to cancel and say beyond their control, flight turnaround delays, weather etc, it may be less stressful dealing with PAL for your full trip. After that, I use Cebu Pacific, Air Asia for domestic flights within Phil. Oh, I got caught up in that January 1st Manila airport outage. Pathetic 🤦🏻
@@JimJimenez Thanks for the info. I would only be going as far as Manila as live in Angeles city.
@@riderretired5258 So why don’t you fly into Clark?
@@pattystephens5977 Because coming from San Antonio ,TX getting the right connections to come into Clark causes too many long layovers and stretches the total trip time out to over 30 hours. So I would rather take the tightest schedule to put me into Manila in 23-24 hours, go straight from airport to a close hotel, get a good nights sleep, then I have a driver pick me up at the hotel in the morning and take me to Angeles. The routes that would also take me into Clark are usually at least $100 more expensive that my choice to Manila, so the extra expense of the hotel and driver to Angeles is a wash with the extra cost. So it works for me.
Food is not good
This airline problems should be brought up to Tourism Secretary. This affect tourism to PI.
If PAL is so bad, hope our kababayan will stay together and not to use PAL.
🙏
Maybe I still use pal if the fare is 500canadianround trip...
Filipinos prefer pal because it's straight flight...less stress, no lay over ...can't be stranded in foreign countries...no competition...the only one ... straight flight.
When there’s no competition, it breeds incompetence.
I totally agree with you, Vlogger grandpa. I have been flying with Philippine Airlines since1981. Now in my senior years, I only travel business class with Philippine Airlines and still I am disappointed. How many times can I tell you that I receive so many different answers to the same question and guess what? The answers are all wrong. Even in business class, the bathrooms are disgusting with urine pooled on the floors. The PAL Manila ground service personnel are sooooo rude. The only reason why I use Philippine airlines because it is the only direct flight from Honolulu to Manila.
My hubby and I returned to Cebu for good mid 2021 with our 3 dogs. We chose PAL’s direct flight for lesser strain on the pets. Since we had to quarantine for 10 days, I already had planned for my family to pick up the dogs from the airport as we had to go straight to the hotel. I did all my due diligence with documentations and followed all requirements; the last and most important piece was to call PAL and check in the pups with information of the crates sizes, weight of the dogs at least 24 hours before, which I did. Mind you, we already gave this information to PAL upon booking our tickets. On the day of our flight, at LAX, we checked in the dogs and everything went well. There were passengers with several humongous dog crates before us who were taking so long since they were still measuring crates. Perhaps I thought they didn’t call in with the requirements. We were already boarded and there was a long delay. I was suspicious it had something to do with the pets. I approached the steward and only then did they inform us that some of the pets can’t make this flight because they overbooked, and they won’t allow them inside the cabin with us. They asked me if my dog can travel in a later flight. Oh men, 🤯😤. I didn’t scream or throw a fit. I just very calmly told them this flight isn’t leaving LA if my dogs aren’t in it. PERIOD! I had a senior dog on heart medication, one with bad anxiety and the 3rd was just a puppy. Finally some other dog owners gave in, bless their heart. It would have been a pain to start my retirement pursuing legal actions.
After reading the many comments here, I am shocked. None of these problems did I experience, 25 years ago. I had no idea things have gotten so bad. I now have serious doubts PAL will survive as an international carrier much longer. There needs to be significant change and new management / CEO ... , quickly.
Yup. PAL needs to close shop and let another Asian country except China, run the Philippines flagship carrier. Only flown them once in business class. Never again. I had to correct their purser in my flight from giving incorrect information regarding immigration process of the destination country. And he even argued with me. What a looser.
In a third world country such as the Philippines where Flight attendants are looked upon as celebrities, you can’t expect them to be service oriented, friendly, and humble except to passengers who obviously do not look Filipino. It’s a fact.
True, they take care of foreigners better than their kababayans.
@@paengguin9381 True statement...
I agree...i don't look rich or sophisticated enough so i don't get a nice treatment. Rude flight attendants. 😡
I totally agree with you! I've experienced the same behavior on how stewardess treats Filipinos differently from foreigners!!!
Be a Celebrity or Politician
They will have selfie or TikTok with you 😅
I made two balikbayan trips to the Philippines twice (2014, 2017) and I decided to take Japan Air Lines after having read lots of negative comments about PAL. It looks like the service has not changed, so I will probably fly JAL again on my next balikbayan trip. JAL’s service was exceptional during both of my trips .
Stick to JAL. I might try JAL the nxt time.
Never take PAL to go to pinas..PAL is JUNK..
Thank you for vlogging this issue- the problem with PAL is they employ not on excellency in skills of management but on compadre system. Even if the staff has no management skills - they are employed on top and yet they are not managing- They are there for the purpose of payroll only. The asylum is managing its own self, no management overseeing the problem. As you said, some may have the motivation to do what is right, however, influenced by wrong application of laissez- faire
Flight Attendants feeling "Sikat/Superior"😂
True you can’t blame PAL for lost luggage BUT it only happens when I travel with PAL🤬
You can & should blame them . See my comment above.
Change PAL to ..
PALPAC
Philippine Airlines always Late - Philippine Airlines always Canceled .
PAL= PAL pak
I will never fly PAL again after fighting for months to get a refund on a fully refundable airfare. Once they have your money they will put you through endless hoops, hours of waiting to get through on phone and filing forms. Money Flows only one way to PAL. NEVER AGAIN!
PAL could buy new jet with all the money they owe me
There needs to be a comprehensive top-to-bottom culture change with PAL....from executives to baggage handlers.....if you are to see any of these problems addressed.
I am not a Philippino,but I got great trip with my pinay from lax to Manila, never a problem always very courteous to us in the counter and in the plane!
Salamat Kuya , your right on with not just your opinions but your honesty I'm sure many people respect you for this. 🇺🇲🇵🇭🇵🇭🇺🇲🇵🇭
Fly business class with PAL if you really want to experience how bad an airline can be. Bad food, filthy seats, dirty floors, the list goes on..
Thank you for the warning
11am flight out of Sydney they walk around straight after lunch ordering people to pull the shades down. Why? so the pax won't bother them. I wanted some water and they ignored it for 30 minutes so I got up and walked down the back. Just like Grandpa said. A female attendant is there chatting away with 2 male attendants; like a party down there 🥳 😊
I've received the same poor service from BOTH PAL and also the Philippine Embassy in Washington, D.C.
PAL is the short form for: PALpak
PAL is also the acronym for : Plane Always Late.
A couple of bad experiences on PAL cured us.
When traveling from the States, we like AA to Japan and JAL to the Philippines.
They even sold the seat that we bought in advance twice. Always delayed 😒 noisy flight attendant
Even if we blame the baggage people, why would PAL allow unruly employees at the baggage section?, they are still responsible for the missing baggages! Meron pa rin kinalaman ang PAL.
It boils down to management, very poor management!
Just like the goverment
The curse for PAL is just beginning.
PAL needs to change itsculture and attitude towards its customers. Thai, Korea, and Kapan airlines set s good ecample- courteous, accomodating, not supladaorsnobbish.
Really my wife and I have been treated very well by PAL in the past. Several years ago now (maybe 7 or 8) we had a flight from Toronto to Manila with a quick stop in Vancouver, but carrying on in the same plane. At Vancouver they moved my wife and I to business class at no extra cost and from there to Manila we had the pleasure of being seated right beside Pelita Corales. It was nice to get to know her a bit and get a few pictures with her.
Another time on a domestic flight, I think from Iloilo to Manila a flight attendant notice I didn't have a lot of leg room and asked if we'd like to move to the open seats by the emergency exit.
Certainly PAL is more pricey than some, but all in all our experiences with them have been mostly positive. 😊
Good for you
My sad experience with PAL just recently PR894 - June 2, 2024, I asked for "kumot" (blanket) because I feel cold that particular waitress replied me that they only have 20% and all was given to 1st class. What I did is just used my bag pack with laptop inside and used it to cover my knees.
Food was not good but no issue about that if that's all they can supply us. But the service of that waitresses didn't use her coconut head that there is some kumot at 1st class that not using and could hand over to people who are very cold at the back.
These waitresses are not offering good service not using their coconut empty brain.
I will not use PAL it was really PAL PAK AIRLINE.
Corporate culture of Incompetence. Last airline I would pick to use.
My wife just returned from the Philippines. Her flights with PAL (both on the way and her return flights) were nothing short of TERRIBLE. They were late. Then the flight from ICN to MNL returned to the terminal without explanation. Nothing was mentioned as far as another flight for almost 24 hours. Finally a Cebu Pacific flight was procured and, yes, it too was late. On her return her ticket according to the ticket agent at the counter could not find her ticket. After a while they rebooked her to a flight to HNL. It was late again. As for meals, not good. We will be traveling again (this time together) to MNL using PAL (this was a planned vacation, the prior trip was unscheduled due to a loss in the family). I hope things are better....but I doubt that will be the case. At least they didn't lose her luggage.
I’ve had nothing but good experiences with Pal
Was there in Philippines Oct-Dec last year. We took a flight (PAL) from Manila down to Mindanao.
Long story short- One of the working girls on the flight was very rude to another girl (passenger ) and her child.
Was rude to my wife too. I will NOT fly PAL ever again, I will take a 3 day ship ride before a PAL hour flight.
I don’t really care for PAL… if you are not a movie star or a politician… good luck for a good service… one time I asked a flight attendant if it’s possible to fill my small bottle container with water because I was taking a lot of meds and I don’t want to bother them all the time asking for a glass of water… the steward said, we are not allowed to do it… and I said I will pay for it.. I need a lot of water… then he came back and handed me the water with an attitude… I had other bad experiences…
I agree with you same bad experience I ask for one extra bread he said the bread are just enough for everyone!WHAT! 🙄
Same F…c PAL
Let’s fly JAL, you get your money’s worth ☺️🙏🏽
LOL. I love PAL
ANA, Korean Air, Asiana , and Singapore Airlines as well. These airlines are way better than shitty PAL.
HI Vlogger Grandpa- I also had a bad experience with PAL last week when one of my luggages was opened and I lost valuable stuff. Not only they delayed my bags for four days when in fact the "Track My Luggages" said they were already loaded in a certain flight. SO, I would suggest for future travelers to get a flight insurance that covers not only lost but delayed bags as well. The insurance company will do the tracking and follow up on your behalf!
We took a direct flight Manila to Melbourne, 20 min before leaving was told there was going to be stop over in Sydney just a short one , what crap it was 4.5 hours and missed my connection the passengers were irate . and they took the Filipinos only to a room to feed them lunch , us Aussies were denied that , I sorted that out got federal police and airport management involved got us in , but the staff treated us badly, and we were stuck in Melbourne for another day due to being late with no help from pal for accommodation, there sent emails etc but no reply so think again about pal
Took the business class and the food is terrible
Not only the food, but the seats are also falling apart. Their 777-ER is disgusting. The interior cabin is a piece of junk. The lavatory is a mess and smells awful. FA’s were gossiping and so on and so forth. My business class seats on LAX-MNL-LAX were not working and they refused to refund part of my fare. They offered points. For what? To fly again with them? WTH. Never again. What a piece of sh*t!
I have stopped flying PAL for the same reasons you have mentioned here… Delta sooo much better
Always take Korean Air here in LA. Never to PAL.
@@marynormanly3013 agree..am from Chgo ,glad no PAL here.
Lolo I was just hoping for better news about PAL. by now! When I was first in the PI. I went to Mindanao from Manila on pal do you know what happened my friend drop me off before 1 o’clock in the afternoon the plane broke down before we got on it so we had to wait until 7 o’clock in the evening to leave of course in the late 80s no cell phones and I had so much with me because I did children’s ministry as a missionary even if you’re tired you could not fall asleep while waiting how to keep an eye on my big boxes! I I have never tried flying international with them the trust is not there I am so sorry about that I love the Philippines the people are fantastic
They changed the flights of my inlaws twice without the passengers knowledge beforehand. How hard is it to change an error in last name.
Flew PAL last July, flight from MNL to LAX was canceled about 3 hours before scheduled departure. 7-8 hours waiting to get bused to hotel (came from Cebu) waiting again to check in to hotel. No food or water while waiting. Very unorganized, and had only one person working on this. Had to make my own connections from LAX. Replacement flight about 20 hours later than original. No compensation. Checked the flights and this apparently happens a lot. Also as you say in the video PAL flights are known to be late, a quick check will verify this.
I recently flew PAL business class from LAX to Singapore. The plane looked old. The entertainment system was out of order for all seats. There were signs on the screens issuing the usual sorry for the inconvenience and that they would be upgrading the system soon, how soon only God knows. One of the toilets broke down and could not be flushed so they had to close it. My seat had one panel dangling from the frame and looked like it would fall off any minute. My seat would not go to a full flat recline and was uncomfortable all throughout. You think that this would be enough but your real torture starts when you deplane and transfer terminals from 1 to 2. First you are made to wait at a transfer desk where they will get your passport, “ for clearance”. After a 10 to 15 minute wait the passport is returned and you have to undergo X-Ray screening of your carry ons by over eager and over zealous lady screeners. My tape measure was confiscated since “it is no longer allowed”. Mind you this already passed screening by TSA at LAX. As if this wasn’t enough, you are then made to walk up a very steep and narrow stairwell carrying all your luggage. I swear anyone who is old with a weak heart would not be able to bear this torture after a long and uncomfortable flight. There will come a day God forbid that a passenger with a compromised heart will succumb to this ordeal and PAL and NAIA will be sued. This is not the end of it though because you still have to walk to get to your shuttle and God forbid if you ask, “is this the way to Terminal 2?” And you will be answered with a gruff shouting rude female I don’t know what their job is with “YES!”. The shuttle rolls on to Terminal 2 and the attendant goes out and leaves you in the bus to knock at the closed door to Terminal 2. I swear these people are the epitome of incompetence. Shouldn’t they have known a long time ago that there would be passengers arriving? Finally the door is opened and you wind your way a few steps only to find another X-Ray screening machine for your carry on! OMG! What a complete departure from practices by other airlines. I’ve flown JAL with transfers from NARITA to HANEDA and all you had to do is board a shuttle on your own. This practice of PAL and NAIA needs to be reviewed ASAP because it is a sham and a complete shame!
@Ron Jones good point, but the administration idiots at PAL think we’re dumb.
Thank you for doing this Grandpa Vlogger, I have been always wanting to comment on these PAL issues and finally you gave us a chance, thank you.
I do have some good things and bad things to say about PAL. I have been flying with foreign airlines to the Phil but bec of the Pandemic, I decided to fly PAL due to the fact that their flights are direct and avoid the connecting flights to other countries like Japan, Korea or China which may require covid testing, therefore that is a plus for PAL. Yes correct, my last two trips with PAL were late for more than an hour but guess what, both flights arrived on time in Manila (pilot maybe a Manila driver). On my recent flights I like the fact that they recently added new movies on their entertainment system, that is a plus. However, I have the same complains about the flight crew were really noisy at the back that they woke us up several times while sleeping. Regarding the services, it seems like they are always in a hurry as if like they are trying to avoid you from asking something, but food is not bad. I experienced this on my last two trips, I always pay $20 extra for an aisle seat. Both flights were delayed for more than an hour and I do not understand why whenever they change the departure time, my paid seat assignments were deleted even if they were on the
same plane. I always had to call them to give me back my paid seat assignments. Then at one point while I was already comfortably seated, flight crew approached me that someone would like to change seat with me, of course I refused bec I specifically selected and paid that aisle seat, the flight crew should know better that PAL asks $20 for an aisle seat, then why bother ask, what I really didn't like was I was put on the spot that when I refused I looked like a bad guy. Same restroom issue, restroom was filthy and on all previous flights I noticed they were using the same face towel to clean the restroom floor similar to the hot face towel that they are providing to the passengers (I hope I'm wrong). I was going to use the restroom at one point and flush was not working and therefore I called the attention of the crew and he blamed it to the last person who used it saying that there were tissue papers in the toilet, but no, I saw they were only toilet paper and that the
flush was not even flushing at all, it was not like it was clogged, it wasn't working at all, no noise when you push the flush button. The boarding is always chaotic and their process is not always consistent, I guess it depends on the crew at the gate. We were once called to board but then we were stopped to stand on the side of the bridge for maybe about 15mins while letting other people board, they just finally let us continue to board after some people started complaining. My last flight, we didn't get a snack and a hot towel (I was awake the whole flight bec I was watching the new movies) and then when we arrived in LA, it took us about half an hour before they finally allowed us to stand and deplane, it was very slow and I found out that they first unboarded the people with wheel chairs instead of the regular passengers first, therefore, the wheel chairs caused traffic in the bridge.
As mentioned earlier, I have been flying with foreign airlines before and I liked their services and much better Business Class seats but bec of the Pandemic, I chose PAL only bec
of their direct flights but once everything is back to normal then I will resume using the other foreign airlines, unfortunately.
On a different note, I like the Immigration in LA though, its all face recognition now, I didn't have to show my passport anymore, once I put my face in front of the camera, the immigration officer just confirmed my name and let me go, it only took about 15secs. Thanks.
Oh my! That is horrible! Especially on a long flight!
Horrible! They couldn't get me to my connecting international flight in Manila even though I kept going to the desk clerk showing my ticket telling her again and again that my connecting flight will be leaving soon. She kept saying WAIT WAIT WAIT...I will NEVER trust their staff again!!!!!!!!!!!!!!!
I don't have any thing good to say about PAL . Cancelation after Cancelation until one pays extra money to book a different flight. All just to garner more income . Terrible airline.
Good day. My wife and I volunteered to give up our seats on an overbooked flight for a free round-trip ticket (LAX-MNL-LAX), and re-booking on a later flight the same day. I caution anyone wanting to avail this "free ticket" for the following. We had to pay nearly $1,500.00 in taxes and seating assignment. The ticket is in the lowest category where you cannot bid to upgrade, nor can you use your points to upgrade. The "Free Ticket" should have been the same category as my original ticket, but it was not. I spent several hours (literally) calling PAL to book the ticket, mainly because they stated that we were "refused boarding" instead of giving our seats up "voluntarily" causing much confusion with PAL operators and supervisors. The ticket is very restrictive and not worth the trouble.
Service can be tolerated but loosing items on ur baggage is worst 😑.
I will never ever ride in PAL! Korean Air is the best! And not only a good service but they also have a beautiful airport!❤ ✈️
Why not Compare them with SINGAPORE AIRLINES.?
Watch the toilets cleaned a couple time during the flight.
I WENT TO THE PHILLIPPINES LAST AUGUST 21...AFTER 1 MONTH I DECIDED TO COME EARLY BECAUSE I GOT SICK...THE DATE FOR MY RETURN IS NOV. 19.
.WANTED TO RETURN EARLY BUT I HAVE TO PAY 900 DOLLARS....TO MAKE THE STORY SHORT I TOOK KOREAN AIR LINES FOR 620 ONE WAY....PAL need to wake up
Tindi ng galit, sa halagan 280 bucks… cmon… ma stress ka….
I took my vacation last January 12 but so far it was okay. It’s only delayed for 15 minutes so not bad. I like PAL coz I don’t like to stop over. Salamat GrandPa.
I need to add to my earlier complaint…. I did constantly check my email till the time my aunt got checked in at SFO and there’s no email re: change of arrival terminal.
I’m not Filipino, I don’t live in the Philippines. I am however somewhat proud of the Philippines and have what I think of as very good friends who are Filipino. I’m also married to a Filipino. Having said that I often don’t get why things are what they are. All I can say is “only in the Philippines…”
True! Poor and terrible service! PALpak!
We flew from Pinas via Pal January 4, as usual it’s late for 1.5 hrs but the pilot make it on time on our arrival in Lax thanks to the pilot
They're the same to Cebu Pacific ! My friends branded bags and shoes are stolen
Totally Agree!
Always late.
Poor customer service. Never can get a straight answer. No lounge service in Hawaii . Poorly maintained aircrafts. I do travel at least 5 times a year. And the list goes on!
I fly business class going back to New York,went to their lounge,no restroom inside,u have to go out of the lounge.don’t fly PAL,not worth your money
very bad experience with PAL service...never ever for PAL.
Mostly kasi ng eroplano nila pagkalapag after 1 hour lilipad na kaagad tapos ung mga officer na taga PAL akala mo kung mga sinong poncio pilato kung magpa-unload at load ng laugage kaya ndi na ko nagtataka na may nasisirang mga bag, tapos pagnagcomplain ka sa nasirang laugage hindi ka papansinin...!! Mga flight attendants nila masusungit, naalala ko ung sa likod ko nanghihingi ng red wine naka-ilang daan na ung attendant panay sabi lang ng wala ng red wine tapos may lumapit na korean na attendant ayun nagbigay sya ng option na white wine na lang meron..
Lolo, madali po pumuna pero hindi alam ng tao ang processo. Most of the passengers are Pinoys who thinks that they are already way above the level of the flight attendants that they consider them as waitresses and even show appreciation or thank them after being served.
Mabuhay my arssss. I just came back from Thailand flying PAL transfer through MLN. The worst transfer hub ever! Don't fly through MLN. There are 5 security check just to get to the gate. The last security check is basically from down escalator to the top escalator. What is the point? I understand and take security seriously, but I don't feel like the employee is happy dealing with customer. They try to be nice and gave everyone bottle of water, only to make sure you throw it away, because everyone knows you can't carry water over the security check. You say I am traveling to Thailand, they reply Taiwan? You say, I carry US passport, they say and point to the QR code. You see, they assume everyone are traveling to stay in Philippine and need to pass the immigration and health check. Now, I don't think I will ever fly or even consider going to Philippine for a vacation.
(PAL) plane always late.. inflight service not so good. My flight PR 127 from JFK to MLA, Jan 26, one stewardess was rude, I'm still eating and she just took my tray without asking if I'm done eating. RUDE😖
A classmate, now a US resident, tried PAL. For the "first and LAST time". We, who were planning to stay in RP for months later this year, have decided to NOT fly PAL. It's okay to be negative, Grandpa Vlogger, because PAL MUST improve!
PAL has never improved. The main reason why PAL is a crap airline is the work ethic of the owner. The guy must have been born into wealth. He has no idea how to run a business. The cancelations of PAL are primarily due to flights not being full. Thus are canceled to ensure a full flight next trip and savings on expenses of a flight. This also happens with domestic travel. Cebu Pacific just as woeful. Clearly from reviews of ppl all over the world who have flown PAL customer service is next too useless. People are not trained to a first class standard. This is all over the phils. The only ppl who travel Phils airlines are 1. Filipino's 2. People who never been on Phil Air and 3 People who have no other choice cos other airlines are booked out.
@@TheTruth-fb4be No. Pal is sloppy. Pal is run by a person who does not care about the Phils reputation. I guess you are a filipino thinking PH airlines cares about you. They don't. Pal's record and what their ex customers say is just overwhelmingly negativity. Your comment is that of a child, immature person.
My only complain about PAL is the tight space in the economy class section.
I'm sorry to hear about the bad experiences of travelers with PAL. I flew PAL business class last August 2022. Everything was good. The flight attendants were attentive to my needs. The bathroom was clean and smells of freshly sprayed cologne. The food was warm and tasted surprisingly good. ( I travel a lot and usually do not like airline food). My 2 checked in luggage were left unopened. I had 2 TSA approved padlocks for both of them. I have observed the flight attendant also very helpful with the lady next to my seat. Needless to say, I will be flying with PAL again and hope that I will still have a good experience.
Nice. I wondered if the Philippine airport officials would open the bags by cutting the locks off.
@@chuckh4077 No they don't cut it off. They have something like a master key to open TSA approved padlocks. You will know because the indicator on the padlock will pop out.
The only advantage of PAL is their direct flight. They rank last in all other categories. What a shame to represent the Philippines!
Don’t forget they sold me a non-stop ticket to Cebu from LAX, then when they did not have enough passengers to fill the plane so the substituted a small airplane that had to stop at Guam for fuel! So sold me non-stop but delivered a 18.5 hour flight with a stop in Guam. 18.5 hours in one seat, not allowed to get off at Guam. I hate PAL and will never forget what they did to me!
I have travelled with PAL many times, the service is gradually getting worse, as is their punctuality, I found Singapore Airlines care for their passengers so much more, I fly with them now.