The BIGGEST Issue with Phoenix Automotive
Вставка
- Опубліковано 10 лют 2025
- LINKS! ⬇️
Repair/Exchange
docs.google.co...
FAQ
phoenixautomot...
Knowledge Base (Extended FAQ)
phoenixautomot...
Tech Appointment
docs.google.co...
Unit Passwords to Change Settings
8861 / 666888 / 1680 / 1688
Facebook Page
/ phoenixandroidradios
UA-cam Channel
• Installation video: 13...
Helpful Facebook Groups
/ 1733490120193842
/ 305122265473530
Hope this helps!
I was debating on getting this screen for months now. Based on the 50/50 reactions I’ve been seeing. 50% of people saying they love it and the other half having nothing but issues. I’m sure it’s a cool unit overall, but considering my fusion is my daily, I’d rather not have to deal with the possible headache. I’m glad you posted this video 🫡
Happy to help! That's a lot of the reasoning that went into this video, I gotta imagine a lot of the complaints/issues wouldn't be as much of a problem if the customer service aspect was more reliable and a seemingly simple issue didn't take so long to address
Yeah i definitely understand. I have one in my fusion and had good luck with it. I'm hoping the one for my mkz is just as good but literally a coin flip.
Glad to see I wasn't the only one who had these issues lol. Was just a hassle, I might try again this year but highly unlikely. I just sent mine back last year and just use my tablet now.
The best way to contact Phoenix Automotive is through their phone support. If the initial person can't help they can schedule a video call with their technical support guy in the same day. I was impressed!
I have not received my unit yet, but I have been impressed with their response time. I sent them a response with details on my truck at 8pm or so at night and they responded with a few more questions at 10:30pm. That is way past business hours.
Either way, they do not actually make these units, these are like any other Android units, from China. But they resale and appear to work with you to figure out exactly which one you need. Where as if you order one from China and get the wrong one you are kind of screwed.
Wow, I've had my px6 for my ls460 for 4yrs now. I've had a great experience with customer support. I actually factory reset 2 days ago and need tech support, was fast contact and got the setting i needed done. Another great source of info is the FB group of all the other owners. I highly recommend Phoenix automotive as a vendor and the product. I'm looking at a unit for my kid's car now. Just my 2 cents. 👍👍👊👊🤘🤘
ive been having issues with my volume going out sometimes when i watch videos.. but when i go back to using the radio everything works fine...ive had my unit for about 3 years and thats the only issue ive had..
I have a 2011 Mustang GT. I have a newer unit that has a much smaller black box on the back of the screen. So far no issues. It did take a few emails and they sent me links to their UA-cam channel which was really helpful. I got it last June. So far everything works. Steering wheel, heated seats A.C. all working. Even delays shutting off after removing key like the stock unit did. Sounds way better with the stock speakers as well.
Thanks for the video Dito, I ordered a unit a while ago it went bezerk was shutting off while driving etc, I got a replacement that did the same, now I'm waiting for the 3rd to ship
I had similar A/C issues with a much more expensive Linkswell unit. Got so frustrated that I sold it because, as you mentioned, no A/C in Texas is a huge problem. Have went back to stock and looking for other solutions.
I bought one for my 2017 Tundra platinum. The radio came loaded with the wrong model preloaded on it . once i got it installed 13 months later it quit working and the warranty ran out. Would not recomend buying this iterm!!! Could never get them to return my calls or emails and they have horrible customer service. They scheduled an appointment and then they missed the appointment.!!!!!!!!!
I wanted to get one of those units cause they look cool. So before spending $700 I did some research. Turns out LOTS of people have had issues with it not working properly, customer service headaches, way too long shipping times of more than 2 months and I did not want to deal with that. So thankfully I did not order one and instead got a 10 inch on eBay that so far is working perfectly, got it in 3 days for way cheaper. I had the 4 inch screen before so it’s a really good upgrade for me and now I have wireless CarPlay.
That’s awesome to hear, could you share a link as I am also looking to upgrade the 4 inch screen. Thanks
Can you share link?
Link for that screen
Litterally had and have the same issue with the shipping and customer services they would not tell me anything and kept giving me the go around over emails been 2 months now and still haven’t gotten anything.
I have a constant power pull on my screen. Do you have that issue too?
Thanks for the video. I love what you did with your fusion. It looks incredible. I liked seeing the evolution of the car in your other video. I don't trust the Tesla style screens. Too many things riding on one device.
I have the px6 for my ram! My screen will change radio stations, force close apps open up random apps all randomly. I’ve called numerous times and they have given me software updates but nothing works. Half the time they don’t call back … heard of any fix for these issues?
Welp I’m here because I bought a unit from them and if worked fine for about 2 months then screen went black and now I have to deal with them to figure out the a solution these units are not cheap and I hope they don’t try to bullshit me around 🤦♂️.
Stupid question but was there a way to change the vehicle that displayed on the screen above the temperature control
Yes
I got my hands on one and after 45 minutes of listening to music all my speakers went out and only my sub was playing. took it apart to discover the unit was almost skin burning to the touch and the fuse was blown. Popped a new fuse in and the unit wouldn’t turn on and would just instantly heat up. Working with them now on warranty
Yup. Mine was pure dog shit. The age of act wouldn't work and there was no audio output. Went back and forth with customer service multiple times and did their stupid software update. I've been fighting all week to get a refund. No luck yet.
I’ve got the px6. Everything for the most part works great. But the mic for phone calls isn’t working right and people can’t really hear me
Go to settings and enable the external mic.
@ that didn’t work. Had to get a new unit.
If you take it to Best Buy and pay to have it installed, you probably wont have any issues. That is what I'm doing...
Best buy do this kinda stuff?
@@arsharsh3352pretty much anywhere that installs radios will do this for you, and any decent place won’t charge too much ($150-$300)
@arsharsh3352 Steven from isle 2 said so!
Wrong....
ordered mine a couple weeks ago, and a few days ago they told me it will be more than two months because they’re making a new model now. really sucks but do you think it’s worth the wait?
just ordered mine and they told me it should be shipped in 5-15 days but judging by everyone else’s experience I don’t think that will be the case lol
@@dylanlynch8249 yeah they told me a couple of days then switched to a couple months
My main question would be what they mean by new, because if it's software then probably so. My biggest note would just be to keep tabs on it, make sure two months doesn't become three and so on. If you're good with your car as is then 2 months is somewhat reasonable but not really more than that
Im sorry you’ve had so many issues with your device. I bought my Tesla Style radio from Autotrc and their customer service is a much better in my experience. Still have to contact them via email, but they reply to you within a few hours or one day. So far I haven’t had any issues with my device, amd I hope it stays that way. Also it shipped fast from Canada within 3 days.
Just bought this about two days ago and I am waiting for it to come in. I chose to not retain the OEM host. Do this make it easier to install? I currently have the 4 inch screen. Also love the videos man.
Thanks man! I believe its just more wires from what I was able to put together
My fusion has factory back up camera and heated seats do you know if it can control them?
I had issues with mine were the sound would not play or inless u put 12v in it then th volume wouldnt increase, doing all there recommended stuff, and not working and having to cut and rewire there unit for it to work, now works but it wont let change the location on it from china
Are we sure most issues are not due to improper dyi installs??😂
Is there an Audio Delay when watching UA-cam or Netflix? And with Bluetooth?
Terrible quality and horrible customer service. I’m going to make a video real soon on this company and how bad everything is when dealing with them.
Have you put up your vid yet? Link please?
Warning: Phoenix Automotive Sells Junk!
I bought a screen from Phoenix Automotive, and it’s absolute junk. It constantly disconnects-whether through Bluetooth or wired-leaving you with no control over your car’s functions. The screen freezes regularly, and you’ll drive for miles before realizing the GPS has stopped updating. This is not just frustrating-it’s dangerous.
Their customer service is just as bad. They flat-out refuse to give refunds or actually help. The techs are useless, offering cookie-cutter solutions straight from a script that do nothing. Don’t waste your money on this junk product!
I placed my order for my dodge 2014 durango last Friday, and still haven’t gotten a tracking number
Did you ever receive the unit? I have the same truck and year and was considering this but from all the reviews I'm extra hesitant now
Great vid (as always). How has it been since? Any more issues?
I ordered one for my Chevy Colorado - didn’t work x2. Sent it back twice.
Sounds like you're better off saving money and getting the unit off of Alibaba. Basically the same thing just a resold.
as someone who deals in electrical and electrical problems daily it could have not been working due to a simple wire ran to the wrong pin
It's possible for sure, I didn't get much of a run down really just an exchange option which fortunately ended up as the best case scenario
Can you send me the software update file ? Because I am having an issue with the AC which is the right side is colder than the left side and it take about 15 minutes to become colder
Where u get the brackets from
We would like to invite you to review our T-style ford fusion. How do I contact you?
Hey is it possible for you to send me the firmware update you got? Thanks again for the videos helped me alot with my install the other day!
My question to those who own this screen. Is it worth buying it. Or no?
Buy it
No. I bought one for my 2018 silverado and it turns on randomly with my truck off, as well as any time a door is opened or it automatically connects to my phone via Bluetooth. Not to mention audio sounds terrible when using any music app on the unit or when playing local radio. Bluetooth and the CD stuck in the cd player behind the unit are the only options to play music with good quality audio
@@jonmcdaniel3021 bro you gotta buy the good ones not the cheapest one you find
"just a disclaimer im not bashing on pheonix automotive"
proceeds to bash on pheonix automotive for eighteen minutes
Hey is it possible for you to give me the firmware update? also thank you for these videos helped me out so much for my install I did the other day!
Subscribing. Will this work for a 2016 Ford Fusion SE?
It should. I have one in my 2015 fusion
Did you do it. I have the same car
@@Pioneerrvtravelshave you been happy with it so far?
Do you still have control of the steering control working with the screen
My audio, even with PRV speakers, amplifiers and subwoofers. Still sounds terrible. Turns out some of these units reuse the factory radio, just gives you a new interface.
Changing to a Stinger radio pretty soon.
Dude we’re talking about a no name brand not alpine kenwood pioneer clarion you know the customer service is not paying much
Love your vids
I had no issues i had it for a year now
Lol ill just stick with stock great video though
I just got one
I’m here with Audio problems 😅
Look like its a bug
👍 👍
Yeaa I will wait for version 4.0 lol
I was super pumped about this unit after watching your install video… Then I saw this video and it sounds like an absolute nightmare. 🫤
you end up getting it?
@ No, it’s expensive and money got tight.