Hi @djbutten1144, We apologize for any inconvenience you've faced. If the calibration hasn't resolved the warm color issue, it seems there might be an underlying concern that requires further attention. To assist you effectively, we recommend submitting a support ticket. Our team can guide you through additional troubleshooting steps and explore potential solutions. Please submit a support ticket, and we'll do our best to address and resolve the problem. Here's the link to submit a ticket: support.atomos.com/hc/en-us/requests/new Thank you for your understanding, and we appreciate your patience as we work to assist you. ATOMOS
Hi @TERFilms2, Thank you for contacting us and supporting our products, including the Shinobi series. We truly value your feedback and understand your interest in receiving firmware updates for the Shinobi. We want to actively listen to our community's needs and concerns. While we don't have immediate plans for a firmware update for the Shinobi, please know that your feedback matters to us and helps guide our decisions. Our priority is to provide the best possible experience for our customers, and we appreciate your understanding as we navigate our product development roadmap. If you have any further questions or would like to discuss your specific needs, please don't hesitate to contact our customer support team at atomos.com/support. Thank you once again for being a valued part of the Atomos community. We recommend you stay tuned to our social channels and website for updates regarding our products, including any advancements to Shinobi. Thanks again, Atomos
please help me. I mixed up ninja v vs ninja v+ while registering the product and I can't change it back. is there any other way to register my ninja v? i download activation token dont have file active.bin
Hello DT, Thank you for reaching out to us, and we're here to assist you. We understand the situation, and we apologize for any inconvenience caused. To rectify this, could you please share with us the registered serial numbers of The device. This will allow us to proceed with the necessary adjustments and ensure your product registration is accurate. If you encounter any difficulties with the activation token or active.bin file, please let us know, and we'll provide you with the necessary guidance. Thank you for your patience and cooperation. We look forward to resolving this for you. ATOMOS
I have an A7s 3 with the Ninja V, and I have tried everything, and yet the file of the camera sdcard in S-log 3 come out with more dynamic range, more washed, less contrasted and de-saturated than the files recorded on the SSD inside the Ninja. The image (without lut) of the Ninja is always more saturated, contrasty and so on. Could someone help me???!
Hello @PepePatriota, Thank you for reaching out to us regarding the issue you're experiencing with your A7s III and Ninja V setup. We understand the importance of getting the best quality output from your equipment, and we're here to help you resolve this matter. To address the discrepancy in the S-log 3 profile output between your camera's SD card and the Ninja V's SSD, please follow these steps: Enable Legalize Option: When outputting the S-log 3 profile to the Ninja V, make sure to enable the "Legalize" option. This will help ensure the correct processing of your footage. Monitor in Native Mode: Set your Ninja V monitor to its native mode. You can do this by navigating to the display options on the monitor. Input Tab on Ninja V: The "Legalize" option can be found in the input tab of the Ninja V settings. Make sure it is enabled for proper color and contrast handling. After adjusting these settings, please check if the issue has been resolved. If you're still facing problems with dynamic range, saturation, contrast, or color accuracy, please submit a support ticket using the link below: support.atomos.com/hc/en-us/requests/new Our technical support team will assist you further and provide personalized assistance to ensure your A7s III and Ninja V setup meets your expectations. If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We're committed to helping you achieve the best results with your equipment. ATOMOS
Is the warmth issue fixed on the sumo?
not yet and calibration doesn't fix that problem. so baad @atomos please make firmware to fix warm color issue
Hi @djbutten1144,
We apologize for any inconvenience you've faced. If the calibration hasn't resolved the warm color issue, it seems there might be an underlying concern that requires further attention.
To assist you effectively, we recommend submitting a support ticket. Our team can guide you through additional troubleshooting steps and explore potential solutions.
Please submit a support ticket, and we'll do our best to address and resolve the problem. Here's the link to submit a ticket:
support.atomos.com/hc/en-us/requests/new
Thank you for your understanding, and we appreciate your patience as we work to assist you.
ATOMOS
when are you going to fix the firmware update for the Shinobi?
Hi @TERFilms2,
Thank you for contacting us and supporting our products, including the Shinobi series. We truly value your feedback and understand your interest in receiving firmware updates for the Shinobi. We want to actively listen to our community's needs and concerns. While we don't have immediate plans for a firmware update for the Shinobi, please know that your feedback matters to us and helps guide our decisions.
Our priority is to provide the best possible experience for our customers, and we appreciate your understanding as we navigate our product development roadmap. If you have any further questions or would like to discuss your specific needs, please don't hesitate to contact our customer support team at atomos.com/support.
Thank you once again for being a valued part of the Atomos community. We recommend you stay tuned to our social channels and website for updates regarding our products, including any advancements to Shinobi.
Thanks again,
Atomos
please help me. I mixed up ninja v vs ninja v+ while registering the product and I can't change it back. is there any other way to register my ninja v? i download activation token dont have file active.bin
Hello DT,
Thank you for reaching out to us, and we're here to assist you.
We understand the situation, and we apologize for any inconvenience caused. To rectify this, could you please share with us the registered serial numbers of The device. This will allow us to proceed with the necessary adjustments and ensure your product registration is accurate.
If you encounter any difficulties with the activation token or active.bin file, please let us know, and we'll provide you with the necessary guidance.
Thank you for your patience and cooperation. We look forward to resolving this for you.
ATOMOS
I have an A7s 3 with the Ninja V, and I have tried everything, and yet the file of the camera sdcard in S-log 3 come out with more dynamic range, more washed, less contrasted and de-saturated than the files recorded on the SSD inside the Ninja. The image (without lut) of the Ninja is always more saturated, contrasty and so on. Could someone help me???!
Hello @PepePatriota,
Thank you for reaching out to us regarding the issue you're experiencing with your A7s III and Ninja V setup. We understand the importance of getting the best quality output from your equipment, and we're here to help you resolve this matter.
To address the discrepancy in the S-log 3 profile output between your camera's SD card and the Ninja V's SSD, please follow these steps:
Enable Legalize Option: When outputting the S-log 3 profile to the Ninja V, make sure to enable the "Legalize" option. This will help ensure the correct processing of your footage.
Monitor in Native Mode: Set your Ninja V monitor to its native mode. You can do this by navigating to the display options on the monitor.
Input Tab on Ninja V: The "Legalize" option can be found in the input tab of the Ninja V settings. Make sure it is enabled for proper color and contrast handling.
After adjusting these settings, please check if the issue has been resolved. If you're still facing problems with dynamic range, saturation, contrast, or color accuracy, please submit a support ticket using the link below:
support.atomos.com/hc/en-us/requests/new
Our technical support team will assist you further and provide personalized assistance to ensure your A7s III and Ninja V setup meets your expectations.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We're committed to helping you achieve the best results with your equipment.
ATOMOS