This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way
@vanellah Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way
Tomorrow will be my first day in customer care department and I wrote down all practical phrase to use. Thank you very much for your useful phrase Derek. 😊😊
Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
This is very helpful. Thanks for sharing☺️ we are done with the language training last night. I just hope I'll survive to the more up coming months. This is my first time working in the bpo company somewhere here in the Philippines.
hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!
My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.
I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.
You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx
Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.
This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
Thank you so much sir 😊
I can't join this link, so you can drop the link again.
This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
Brilliant! So glad you find this helpful. Comments like this give me the motivation to keep uploading new lessons - thank YOU, Estefania!!!
Can you guide me some tips regarding the call center (logistic service) and what is the trick that customer don't hung up the call?
Tell me one thing.
How can you handle angry customers??.
Do u have any phrases to please share with me
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I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
Glad you find it helpful, Isaac 😊
this is only what we talk with customers or they try to talk to you about their problems or activities
Hey bro, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
I work in a call center, and I plan to use phrases during my calls to make the customer experience more impactful.
Great!
I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊
Hw did u got that job
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
@vanellah
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
I started working on call center mounth ago, tomorrow is my first calls without advicer, this information help me, thank you for good video!
No problem!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Hiii how was the first call a 11 moths ago
Tomorrow will be my first day in customer care department and I wrote down all practical phrase to use. Thank you very much for your useful phrase Derek. 😊😊
Derek, all your videos are extremely useful and with a deep respect to the audience
I appreciate that!
how can I contact you
@@derekcallan-englishforpros we more
This is very much helpful...thank you so much sir, please come up with more videos on customer service english.
I'll do my best!
Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
No problem - how did it go?
Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
This the most short and helpful vid that i see for a while
Glad you found it helpful!
This is very helpful. Thanks for sharing☺️ we are done with the language training last night. I just hope I'll survive to the more up coming months. This is my first time working in the bpo company somewhere here in the Philippines.
Best of luck 👍
I will start my training soon, I can use this English Phrases thank you so much 🙏🙏🙏
Best of luck!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
I am first time english spoken and learning sir ji
Thank you for this vid! It's my second day as a trainee
Good luck!!
Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉
Thanks, Jose!
Thank you, and I hope you create a face to face conversation regarding selling phone
Man you have all the keywords that we need to start working in a call center! Thanks a lot!
Happy to help!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Very helpful these phrases are used in daily basis
Glad you like it!
hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Thank you so much sir for uploading this video..... it's really very helpful to me and others also..... I am watching it from India.....❤
It's my pleasure!
Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!
You’re very welcome 👍
My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
I really liked the way you explained all in details and provided different answers for each case. Thanks for the video🎉🎉🎉🎉❤
My pleasure 😊
I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.
I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.
thanks a lot！❤
You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx
Thanks for your help!!! I’m sure this lesson will give me the confident to express me fluently.
No worries 😌
Great points of your situations, When dealing with professional customer's service.👍
Thanks 😊
wow!
One of my many weaknesses are being awkward, clumsy and tactless.
I hope I can master this very important skill
Not just the phrases, the tone, the attitude, the customers can tell
You're a marvelous person dude!, How you're going to explain it so clear?, This info is amazing, I'm really grateful with you, new sub!
I appreciate that! Welcome to the community 😊👍
This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊
I have been in call center for 2 years but is still feel there is something I'm still missing in giving customers the best.
Thank you! This is a great video that can be used not only for calls
Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.
No worries! Best of luck with the new job 👍
Thank you Derek. It really helped me.
Glad it helped!
Thank you very much. Very helpful 😊
I learned new expressions that I didn't know. thank you greetings from Venezuela
That's great!
Im applying tomorrow and it’s a one day process I hope I get in
How did it go?
This is best video it's lot help me great work sir ❤️😊
Finished the lesson
This is what I needed,thank you so much!
Glad it helped!
thank you, Mr Derek
No problem!
I'll learn a lot on this video thanks for tips ❤
Amazing this is the first time working in a call center
Great - best of luck to you 👍
I need more videos like this ❤ when will you do another one please!
I‘ll do my best!
thank you very much this video is very helpful for me, i'm about to have an interview about customer service job, i hope i'll get the job 😊
You're very welcome and best of luck for your interview!
Excelent content, thank for sharing
My pleasure!
Thanks for sharing ur knowledge ❤
My pleasure 😊
I’m about to join a company which is focused on customer service and i had been looking for phrases that can help me feel more properly to the charge
Best of luck 😊👍
great lesson!!!
Glad you liked it!
Very nice Derek❤
Thank you very much!
Thank you so much
Thank you !
Thank you very much for your efforts
It's my pleasure 😊
Thank for the video, there are great phrases
Glad you like them!
Thank you so much for your help!
You're welcome!
Thanks Derek.
No problem, Rao!
Thank you making this video. Recently joined BPO and this will help me sure.❤
Glad it was helpful!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Great work sir
Thanks!
Thank you for share this useful information
Thank you Bonnie Laaaaaaaaaaa
😃 no problem 👍
Thank you so much for this amazing help.
You're very welcome!
thank you so much 😊
You're welcome 😊
Thank you
No worries 😉
Thanks a lot for that use business English lesson!
No problem, Mikael 👍
This was great!! Thank you
Glad you enjoyed it!
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
Thanks ,you are amazing!!!
Thank you too!
I think Walmart's customer support agents should learn from your channel.
No way they will watch this lol no brain 🧠
Thanks a lot this vidéo is very helpful.
Glad it was helpful!
Thankyou very much
You're very welcome!
Fantastic articulation ❤❤❤
Very informative..... useful
Glad it was helpful!
Its about customers care
I was delightful to learn something about you bro your wors have diamond so many congratulation
Glad you like it 😊
love this!
Thanks!
this video is very imaging and very important
Glad you like it 👍
thank you so much!
No problem 👍
Very useful
Glad you think so!
Thank you so much your video i watched i love this video
I'm so glad!
I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.
Thanks a lot❤
You're welcome 😊
Thanks brother for making such nice videos God bless 🙌 ❤😊
Hi
I have just started a on job training in customer support
Hi! Best of luck 😀👍
Excellent
Like always excellent
Thanks very much 😊👍
Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos
Thank you for the info sir
No worries!
thank you a lot ❤
Taking notes
👍
This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
sir i am appreciated you you are so great mind blowing you are so inspiring you are so stunning you are so great
It's very helpful content keep it up
Will do!
I subscribed to your channel! Very helpful:))
Thanks for subscribing 😊👍
Great ❤❤❤❤❤❤❤❤❤❤❤❤❤
😊👍
The different scenarios was very helpful. It let's me know I'm good at customer service. Thank you for letting me know I give great customer service.
No worries 😊👍