DJI Osmo Pocket 3 Won't Connect to Mimo App (or Keeps Disconnecting)
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- Опубліковано 9 вер 2024
- In this video, I want to share my experience connecting (successfully and unsuccessfully) the DJI Osmo Pocket 3 to the DJI Mimo app.
When I’m at home, I have no problem getting the Pocket 3 to connect to the Mimo app. My home environment doesn't contain any interfaces that can interfere with and cause the connection to fail.
*It’s possible that some other people’s homes may have some interfaces that lead to issues.
I didn’t really think about or understand the impact of these interfaces at all until I took it to a particular area outside my home. That's when I first saw the “Unable to join the network OsmoPocket3” message pop up in the app. It was something I had never experienced before with my device. So after this happened, I decided to make this video in case others run into the same connection problem with their Osmo Pocket 3 and Mimo app.
I want to show you the specific area where I had trouble and walk through the steps I took to overcome the connection issues. Now I have a better understanding of why the connectivity can fail and some troubleshooting tips if you see that dreaded “Unable to join the network OsmoPocket3“ or “Device Disconnected” message yourself.
*I’m not saying that what I'm sharing here is the only solution to getting the “Device Disconnected” or “Unable to join the network OsmoPocket3-42FEmessage with the DJI Osmo Pocket 3 and Mimo app. But I did find that it's at least one possible solution to resolve the connectivity issues I was having. That is to move to another area and try again
The steps I took to fix the problem worked for me in the specific environment where I was experiencing trouble. Your situation may be different depending on the interfaces and other factors affecting connectivity in your location.
Great video. This has been a frustration. Thank you for clarifying the issue. 🏆🏆🏆🏆
Thank you for your comment. I’m glad this was helpful. I was thinking that this maybe the case for some others as well.
I have got exactly the same issue and it's annoying. solution is to switch to 2.4Ghz, but then if you are using dji mic 2 you won't be able to use it with mimo app connected in paralel.
Thank you for sharing and your comment. Using 2.4Ghz should do. But like you said not with the mic 2. Thing are so complicated with this.
I export my video and in the Gallery looks totally in black, how can i resolve this problem ?
Hi, thanks for reaching out. Below is a long read, but have a look okay, hope you’re able to resolve it:
* File format: Ensure that the video is exported in a compatible format. DJI Pocket 3 typically supports MP4 and MOV formats. If the video is in a different format, it may not be compatible with the media player on your device.
* Video resolution: The video resolution may be too high for your device to play smoothly. Try exporting the video in a lower resolution and see if it works.
* File size: The video file size may be too large for your device to handle. Try exporting the video in a smaller file size and see if it works.
* Software incompatibility: The video player app on your device may not be compatible with the video format or codec used to export the video. Try using a different video player app or updating the existing app to the latest version.
* Device limitations: Your device may not have enough storage space or processing power to play the video. Try freeing up some storage space on your device or using a more powerful device.
If you have tried all of these steps and the video still appears black, it is possible that there is a problem with the video file itself. Try exporting the video again using a different video editing software or transferring the video to a different device to see if it works.
Here are some additional troubleshooting steps you can try:
* Restart your device and try again.
* Check the video file size and resolution on your computer to ensure that it is compatible with your device.
* Transfer the video to a different device to see if it works.
* Use a different video player app or update the existing app to the latest version.
* Free up some storage space on your device.
* Use a more powerful device.
If you are still having trouble, you may want to reach out to DJI support for further assistance.
@@TossSong Thank you so much, I'll be trying those steps.
Is not possible make connection via cable?
Hi, thanks for reaching out. Unfortunately I don’t think it’s possible. Try turning the phone off and on. Also the camera. And don’t forget try to move to another location like in the video…I would even walk to another location from home and try to connect.
@@TossSong thanks the fast answer!
Now I know not possible via cable. 1. gen pocket worked vith wire but pocket 3 does not unfortunately!
Shame!
Anyway, thanks.
I don’t understand ? Mine is doing this right now it won’t connect
Have you tried different locations? Is possible exactly where you are, there may be some interferences.
same here - connection absolutely unreliable!
Thanks for your comment. Yes, I know what you mean. Let hope for every firmware it’ll improve.
after connecting to dji mimo, I can no longer order the photo or video function from the camera. A lock appears on the screen in a border. How can I solve the problem?
Hi, thanks for reaching out. I believe you would have to allow access on your computer. I'm not sure. Let me know in more detail.
@@TossSong I can only control the osmo pocket 3 device through the mimo application. if I want to use only the device, I cannot film or take photos. A padlock in a border appears on.
I see try the following: Swipe down from the top of the touchscreen to access the quick settings menu.
Look for the padlock icon in this menu.
Tap the padlock icon to unlock the device.
@@TossSong I'm sorry, but I didn't find this option (locked) in the quick menu. :((
Okay try the following, from DJI support:
1. Restart the Device: Power off your DJI Osmo Pocket 3 and your mobile device. Then, power them back on and reconnect.
2. Update Firmware: Ensure that both your DJI Osmo Pocket 3 and the DJI Mimo app are updated to the latest firmware and software versions. Sometimes, issues are fixed in updates.
3. Check Mode: Ensure that the camera is not in a mode that restricts photo or video capture. For example, some modes might lock certain functions.
4. Reset Settings: Go to the settings menu of the DJI Osmo Pocket 3 and look for an option to reset settings to default. This can sometimes resolve unexpected behavior.
5. Reinstall the App: Uninstall the DJI Mimo app from your mobile device, then reinstall it from the app store. This can fix potential software conflicts.
6. Reconnect the Device: Disconnect the DJI Osmo Pocket 3 from the mobile device and reconnect it. Ensure that the connection is secure and recognized by the app.
7. Check Permissions: Make sure that the DJI Mimo app has all the necessary permissions enabled on your mobile device.
Mine is doing the same exact thing and it’s frustrating me.
Thanks for your comment and for sharing. This camera is superb in so many ways…except here, the Bluetooth connection. I’m assuming the current Bluetooth chip is at fault. Could have been better chip.
If i wanna use pocket i need connect to my phone?
Hi, yes, you’ll need to activate it on an iPhone, but just one time. And the Pocket 3 can work independently after. Thanks for your comment.
@@TossSong what if a friend wants to borrow for a trip? will he also have to connect to his phone?
You could let someone borrow it with no problem-after one time activation.
@@TossSong ok thanks for the answer
Using VPN? Try switching that off.
Thank you for your comment and suggestion. No VPN for me. I believe it’s connection interference more so, and unfortunately for some as well.
I just traveled to my hotel in Tokyo, and it stopped connecting
Hi, thanks for reaching out. Have you tried moving to another location or different location and see. Try to connect again. Let me know how it goes.
I can't get get my mimo app to connect my osmo action 4 or Pocket 3, anywhere. The one change I did was I changed to an ESIm when I landed in Japan. I'm not sure what's wrong. I even reinstalled mimo.
Hi, that may have something to do with it. With eSIM, could you use data? If not, you would need WiFi connection. Let me know.
I changed wifi from 5 to 2.4. It connected again.
Great, I’m glad got it working. As you know, technology can be such a pain.
The App is useless and no-one I know uses it, only really need it for firmware updates
Thanks for your comment. Yes, they need to improve it. There are a lot of complaints and discussions about it.
Good luck for me, I have an Action 4 and can't reconnect to my phone. THIS APP SUCKS!😮
Thanks for reaching. I see that the 4 is also having this issue as well. Have you tried moving to another location? Resetting everything? Let me know.
@TossSong I didn't reset camera but i did the WiFi settings on camera if that's what you mean? Tried another location.
I see. I would even delete the app and reinstall it. And reboot the phone.
@@TossSong I tried that.