Mastering Client Relationships & Team Motivation in a Competitive Market - Devin Concannon

In this episode, we are joined by Devin Concannon, Partner at Golden Digital, a digital marketing master who expertly merges creativity with technology to elevate eCommerce businesses. With over a decade of experience and a background in teaching digital marketing at the General Assembly, he brings invaluable insights to the table. In this conversation, he discusses effective strategies for motivating teams and retaining clients in a competitive market.
Discussion Points
~ What’s one common myth you’d like to bust? What’s something you want to set the record straight on? 5:32
~ Do you think the "four-hour work week" is a realistic approach to making money? 10:59
~ Can you tell us more about how you got started in this? What inspired you to start your own business, and what has kept you going? 15:51
~ What are the key lessons you’ve learned transitioning from employee to solo entrepreneur to agency owner? 21:58
~How do you keep your team inspired and motivated during challenging times, and do you work with offshore teams? 25:23
~ What tasks have you found effective to outsource offshore, and which do you prefer to keep in-house? 31:56
~ What strategies do you use to maintain client relationships and grow existing accounts in a competitive market? 36:39
Show notes
~ Understanding cultural differences is crucial; it allows us to tailor our communication and expectations effectively.
~ We leverage technology to bridge gaps, ensuring seamless collaboration regardless of geographical distances.
~ Feedback is a two-way street; it’s essential for growth both for the team and the clients we serve.
~ Creativity thrives in diverse environments, where different perspectives can challenge the status quo.
~ Success in remote teams is about establishing trust and fostering an inclusive culture.
~ We prioritize empathy in our design process; it’s fundamental to creating user-centric solutions.
~ The goal is not just to complete a project but to build lasting relationships contributing to shared success.
Myth-busted - You can make fast money online with little effort.
Links -
LinkedIn: / devinconcannon
Company website: www.goldendigi...
Show Credits -
Host - Varun Bihani & Drew Mabry
Produced by Juhie Bhardwaj
Edited by Harish Khatarkar