I'm FED UP
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- Опубліковано 19 лип 2024
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0:00 Madeira Drama Never Ends
7:03 Shopify Email Confusion
8:21 Ordering DTF Transfers
13:02 Sketchbook Order & Reveal
14:42 Copic Marker Talk
16:23 Art Segment
21:14 Copic Marker Organization
26:25 Packing Orders
30:33 Madeira Calls Me
31:31 Boxes & Custom Calendar
34:26 Madeira Calls Back
those people are lying to you girl. if they can ship express they can ship standard. its the same shipping company. either something is wrong with their system or theyre being dishonest. if they couldnt ship standard, they shouldve said something the other times you reached out about this. how can you be so calm? they do this every time.
Personally I would have become unhinged if I received that sort of customer service. You are much calmer than I could ever be 😅
the “do you understand that-“ woulda had me fuming
Although that customer service is standard for call centre, You need to understand their the front line to the issues and are only trying to help you, as minimal as it was it was still better than what ive encountered. The hold time was based on if the warehouse would pick up (given when this is recorded if their still dealing with new years rush ect warehouses are still under the pump), It'd be worse customer service if they didn't. I work in CS and I understand the language, however, I also understand lazy cs, they weren't the worst. Id be ceasing trading with said place and send an email through asking if their check out portal can be updated to represent this information (may fall on deaf ears) or at least included in the T's and c's - although most dont bother to read ts and cs.
the last cs job I had at a call center, we could never get help from supervisors, and unfortunately we when we had to reach out to the other departments they never gave an exact answer either. they would just say that's what you tell them, and that's it. we never got training or had access to the other systems, so we tried our best with what we had. so it can be really hard.
my company uses ups to ship to canada, the “can only send express” is BS! them not notifying about the shipping is super shady as well, probably best to drop them tbh. it sucks though :(((
It's completely unethical to charge shipping after the fact without sending a confirmation email first.
Right? I would not have proceeded with the order had I known it would cost that much. They should at least contact me to confirm the shipping charge if they can't use the requested service.
@@BayleeJae It also doesn't make sense why list all those other options on the site if they can only do the 1 option, in that case, rip that out of the website and put the one instead putting this trouble on the customers.
It just give me the ick. I mean ikea and even a small tea bruises I go to can tell you what shipping if any is available. The after the fact charge just seems scammy.
Especially when she put in the notes specifically not to do that!!!
When I used to ship Scrapbooking supplies from the US (I used to have a scrapbook shop), they did this all the time (charge shipping retrospectively)
They are lying to you. The warehouse manager is just too lazy to fix the issue or get IT support to fix it. Does anyone else make thread you could use? Madeira is a large enough company that they should be able to figure this out.
100% worked in a much smaller place where we often had issues with printing labels in the warehouse. Warehouse staff couldn't be bothered to ask the office staff (in the same building) to fix it often
The shipping situation makes absolutely no sense. I work at a manufacturer in the US with several Canadian customers, and we always ship UPS Ground without issue. And trust me, we are not a "modern factory"; a lot of our equipment is decades old.
If you have a shredder you can make ur own crinkle paper using the packing papers you reuse.
Every time you say “Mail Cat” I hear Male Cat…. Hahah
That warehouse manager just lost the company a customer over being utterly lazy 🤦♀️ 🤦♀️. Instead of taking this to their IT team and saying “hey we are going to lose a customer if we don’t fix this” he went “hmm I can’t print a label and not my job to fix it”
That’s super annoying!
2:15 the silence ugh - you are so thoughtful 😮 these people went too far 😢
I think a scaled down section of the sky and clouds, would look amazing on washi tape! 💜
😂 The search for your lost markers made me flashback to your "My Strange Addiction Copic Edition" video. I'm so glad you found them. It also reminds me of why I'm a watercolor girl & don't need to purchase alcohol markers.
Baylee jae seeing cute stuff`: would be really cute for product photography 💓💓
also Baylee jae: I hate product photography day 😡😡😡
Very true 😫
I dont check in regularly but when I do I'm always so surprised to see how far of a jump your show mapkes. Like I remember when you where cutting stickers with a cricut! now you got the full on embroidery machine and warehouse. Such an inspiration!
I worked at UPS and I will say that Canada customs is super annoying to deal with but even so, there really shouldn’t be a problem. I have no idea why they’re saying that
coloring the hardwood with copic marker is ✨girl construction✨
2:05 that huge silence followed by you sipping from your mug followed by the hold music had me cackling
I’m so sorry they keep putting you through this though it must be infuriating 😢
That's ridiculous! That warehouse manager is being lazy. There are ways to override the system to allow the label to ship. In the meantime, are you able to order and have them go to a US address (like your sister, maybe) and then have them forward it to you?
This☝️
Our warehouse had to do some shipping over rides as out west was going ground until the UPS rep can be called to fix it
Our daily work problems get more and more similar. lol That shopify email was the death of me. I also just checked all my madeira orders for shipping. lolol
The fast forwarded hold music made it sound like the Betty hill music and made it so funny 😂
It gave me a good giggle while editing 😆
Your art sunset art is absolutely beautiful. You should consider that for your next diamond art club pic. Love it.
Oooo good idea!!! I second that
@@dahliagustafson2949THIRD IT- I love diamond art paintings!!!! I've done 38 so far and can't wait to do more!!!!😉
Pretty sure I know exactly what they're doing wrong because I've worked in a warehouse doing international shipping. They need to process the international shipments at a desktop using the UPS app or website. Their small parcel station in the warehouse is not set-up for all types of international shipments. That's why you can see the option for worldwide on your computer, but they do not see it at their station. I wonder if they're a smaller outfit and they just don't have much experience with intl shipping. It's possible, if you have your own ups account, that you can get the shipment information from them, create your own labels, and send them the labels to use.
I can see that sunset doodle as a diamond painting landscape! Are you planning on releasing any more artwork with Diamond Art Club?
None in the works at the moment. But maybe someday!
So eaely! Got to love a good baylee vlog before work tomorrow
Edit: is there a different brand of thread you can use? This has got to be so frustrating
Happy new year baylee when you got tricked by the hold music😂 that Madera issue is ridiculous. I hope they fix it for you
Hey Baylee! You should try Direct Transfers Canada for your DTF transfers (if you haven’t already) They are based in Halifax, NS and their turnaround is super fast and I’m liking the feel of them so far.
Sending you all the good vibes for Canadian company to woerk out for the Heat transfer stuff! And a bonus pineapple for just good luck!
Baylee,
We have learned a new lesson. Things change all the time particularly when it comes to pricing for things.
It's hard to be final and direct when and where things change all the time.
Postage pricing is a mess and really more than anything right now because just when you think that everything is set when it comes to shipping outside of your country it changes right under everyone's noses and it throws you off and ultimately your customers off too.
We're with you. Happy 2024 !!!
- Dwight
The coloured pencil painting is beautiful…..I love the yellow windows on the dark purple houses 💜
I think sometimes companies have deals with only certain shipping companies so they aren’t technically allowed to use other services due to contracts. This is advantageous for them because they may get special discounts or services by working with only one company.
UPS standard and UPS express are both services by UPS. Madeira said they can ship standard to other areas of Canada, so I think something is wrong tech/software-wise.
ABSOLUTELY BEAUTIFUL SUNSET PIECE!!!! Baylee, you are the GOAT!!!!😤
Damn that company is unprofessional as heck.
Really looking forward to the Luna moth sketchbooks!
I am so excited to see your business growing like it is. I hope that the new transfers you ordered are more to your liking and that you are able to expand into that product line as well. (Fingers crossed for some tote bags in the near future!) Question: Are you guys wearing ear protection while in the embroidery room? I hope that you are doing something beyond just your standard AirPods, because being stuck in a room with those machines constantly going probably does a number to a person’s ears.
The bunbun badge should become an enamel pin, it'd be sooo cute
Why would they put the option there if they can't do it???? It makes no effing sense. They better refund you.
ohh theres my favorite wall, the frame pink wall, i will always love it!!
I stopped watching your videos after a while because I’ve been busy with t school , but I’m happy to be back with a whole backlog of videos to binge watch !!! 💖💖💖💖
Houses are amazing definitely diamond art worthy ❤️❤️
I bet Kiki knows where the marker went but she ain’t telling 🤭
🐱😂
I can't wait for the luna moth sketchbooks!
The sped up hold music makes me think of one of those wind-up jack in the boxes😂
I don't know if it's worth it, but maybe there's an option to go through a middleman...? a person or a company that would order inside the US and then send it to Canada...?
That’s what I was thinking… like maybe her sister who’s in the US
Would have been hilarious to have a “time on hold” timer ⏱️
EDIT : paper type ideas for the Halloween sketchbook, black / toned gray (black could also work for Luna Moth as a SUBTLE reference to the black sweaters
This is ridiculous, we are always here for you ☺☺
I've never been this early- but spill that tea girlie.
I love your light blue Apple Blossom sweater you were wearing in the vlog 🩵👀
Thanks! It was one of my embroidery tests from when I first got the machine.
Sorry to hear you had trouble with thread company again, have you search for third party shipping service? You can ship to their warehouse in USA and have it sent to Canada with your preferred shipping method, might cost a little more shipping and handling fees but maybe cheaper price and wider selection can make up the extra work?
Delta art and drafting supplies in edmonton carry the full line of copic sketch open stock and their prices are pretty decent in case you haven't found a place in calagry for them!
The sunset art would make an amazing jigsaw puzzle! 😮
I’m sorry but the fast forward while you were on hold with sending me 😭😂🤣
Can't you get stuff shipped to your sister then have her ship to you in a sane way
I hope she sees this... It definitely may be a better option, especially if there is free shipping in the US for large orders.
I honestly thought of saying this as well 🤣 beat me to it lol, but Yea I feel going the sister route might be helpful
I think her sister moved back to Canada, no? But I had the same thought, like have someone in the US be the go between. Kinda like how NerdECrafter does.
I’m in Winnipeg and it’s a 1 hr drive to the border so lots of people ship to a parcel pick up warehouse and just cross the border to go get it. Surprisingly we don’t have many companies that will get it for and deliver it to you, I guess it’s because of customs.
But Calgary isn’t close to the border so maybe it’s not really a thing, but still something to look into.
I love pimple patches! life savers!
Ooh I’m ready clicked instantly lol
There are crossborder reshippers that would save you the shipping cost. Just like there was in Vancouver there are companies that have recieving locations just south of the Alberta border that then crossborder ship up into Calgary. You may want to look into this further as the options are out there to save you the headaches you are experiencing with a supplier that will only offers the one shipping option to Canadians.
I get my DTF transfers from Transfer Express in the US. I use their Ultrasoft Max.
I use Gunold Canada and never have issues. It might be something you want to try.
I used to work at a shipping center. There were options that were not available to ship to from that area. Sometimes Express was the only option, sometimes Ground was the only option. It is stupid, but a real possibility that the warehouse had only that option.
Yeah that DMARC thing is global, everyone who sends emails through a 3rd party has to set it up. I've had to do it with my newsletter lists too. I had to contact their support to help me do it.
I'm sure you've considered this but would it be worth it to place an order to your sister's house in the US and she ship them to you directly? Maybe it's cheaper.
I got charged $50 for shipping from Madeira recent,y which was more than I expected for the amount of thread I ordered. I’m not sure it’s worth buying direct either, the wholesale price isn’t that much cheaper. I will say it was super quick but I’d rather pay less if it’s not a rush. Can u order from AllStitch?
I handed the DMARC thing over to my tech support aka the husband. He was surprised that I was just getting this notification as DMARC has been a requirement for awhile. He works on servers for a living so it took him a few minutes, If left to me I probably would have let it go to the generic emails. 🤣
When you do the fast forward on your phone call it sounded like a bad banjo!
I thought so too! I was giggling about it while editing. 😆
Never clicked so fast 🥹🥹
Yea that Luna moth sketch book is coming home with me lol
ooh i would love to have a luna moth on a black hoodie, but i see they are sold out, but when i am really ready for one, i will contact you for sure
I have 2 multineedle machines and use isacord threads with no problems! Try looking into them and see if you like them
I took a quick look, and it doesn't seem like they have matte thread. Unless I'm missing it.
I never knew matte thread was an option, I just stick to the regular polyester ones😂. Since you do use the matte, do you frequently have thread breaks? Now I’m curious to try them
Istg if the Halloween sketchbooks have cats on them I will be forced to buy one.. We'll see
Baylee I really don’t know how you keep up with all the admin.
Unlike where i am in Aus i only have one shipping provider. But these are from major cites to major cites!! This makes no sense and as person who works in warehousing they cant send your order to a different provider for pickup?? (Therefore cheaper shipping too)
Hi Baylee, I have seen you wear coconutasha, shebis veryncontent with her dtf system. Maybe she can advice you, or maybe when you watch her blog, where she started it, it will help you. She just posted just a couple of months ago about it.
I used to fulfill orders for a warehouse strictly using UPS, and the program UPS uses to create and print labels is really annoying with international orders. I remember I discovered a work around for it when I was pretending to look busy, though. That warehouse manager is probably just going off an SOP and not bothering to check if there's a solution. Canada was always the easiest international orders to fulfill haha. So sorry you had such a frustrating experience!
I work for a company like this, they are lying to you. You absolutely can do it they just incur charges on their end and refuse to be reasonable and pass that expense onto you. That warehouse guys hands are tied because this probably falls on an absentee and frankly useless "office manager" who thinks her whole job entails logging onto quickbooks, setting her status to busy, and then walking away for several hours.....
Not that Id know what thats like 😅😅😅😅 😒
why does hold music always sound like it's being played in a tin can
To make you sleepy...so your more easily susceptible to their B.S.😴😪😉
It’s like a form of torture. Our doctor surgery uses one that plays saxophone at a hideous volume and the sound quality is so awful.
Maybe why it's called elevator music. Tin can music 😅😂
I know this is old but it's because phone audio is as compressed as possible to make it very efficient in terms of data usage. This means it gets compressed to be ideal for the sound range of human voices. Music does not usually fit into this sound range so the compression sounds much worse
@@byeFofiko1 makes sense, thanks for the explanation!
The company I work for. We can only ship via express for Canada. We try standard but get charged crazy fees if we do not pick express. I hope this helps.
In this situation, ask them to advise the shipping weight and dimensions, and arrange your own delivery - and just send them the ticket. Most companies will accept this as an option as long as you don't make it a pfaff around for them. You will just need to make sure you get the warehouse hours and add to the delivery instructions. Just sounds like they are being lazy.
Can you send somwhere in US and then use a forwarder to Canada? I've heard some do that to get products.
when you say copic, it sometimes sounds like coping, and some coping markers is something we all need more of
I have the same ringtone, and i thought it was my phone😂 34:29
I use Candle thread. Their colors are very comparable to Mandera.
I’m not sure if it’s available in CA, but I buy my Madeira thread through allstitch because it’s cheaper and I don’t like the idea of them bulking us shipping AFTER we order, for exactly this reason…and I’m in the US, so it’s not just an exemption due to customs.
I don't see the Frosted Matt on their site. Only tiny spools.
Have you tried N. Jefferson Ltd in Burnaby? They carry Maderia and all kinds of other embroidery supplies
I just checked their website and I'm not seeing any Madeia embroidery thread.
Their website is just showing the invisible at the moment but we used to order cones from them when we owned a shop. Wouldn't hurt to ask them. They're pretty awesome to work with.
Not sure how UPS works but if they use a logistic software like we do, you get limited access to what you can do or use. We use FedEx and have to ship express to HI or Alaska and out of the US.
Would love to see more cat artwork in the future. And other animals. Disney characters in your art style. Maybe some cat and flower designed sketchbooks one day. I know you said nothing's currently in the works, but I hope you work with diamond art club again one day. Mr. Bun Bun would be a really cute diamond art.
Can anyone comment on cheaper copic alternatives like the Ohuhu’s or any other? Do they last as long as copics before you need a refill?
I may have missed this but will you be continuing the dot grid option in the sketchbooks?
Yes! Both new designs are getting the dot grid.
Have you tried ohuhu markers? Ive got the pastel set and its fairly comparable to copic. I have mostly copics as well and the refills are now smaller and so spendy. Anyways just curious if anyone else has converted and been happy im leery to get the 320 set they have when i have over 300 copics just need over 150 refils still.
I have tried Ohuhu and they are very nice! You could try pricing out what Copic refills would cost vs getting Ohuhu markers with refills.
I personally don't mind the new Copic refills being smaller because I won't get through most of my big refill bottles in my lifetime. But the price point is annoying since you're getting less for your money.
Baylee! I need that box that you hold your color pencils in! Where did you get it? I keep searching on Amazon, but I want one like yours with the two drawers, and not the 6! it's on 15:55 for the timestamp. I'd appreciate your help, and I love you so much! ♥
Have you thought about making journals or planners?
I do dotted journals and weekly planners. A yearly planner would be a ton of work to generate, especially year 1. I would have to create they layout from scratch.
Try ordering Maderia Thread through All Stitch they ship worldwide. So their shipping may be less through them. ❤
They don't sell cones of Frosted Matt.
@BayleeJae Ohhh that sucks! :(
shipping in canada is outrageous, limits what i sell for sure
ask to talk to that manager
I’m wondering, if CanSew has to order it in, I assume it’s from the same place you order from 🤔 and they or don’t pay as much or they’d charge you…. So… how’s that working? Just a thought
Strange thing that they cant send by standard. They really should look to their software... never heard if something like that. They lose the whole canadien market like that. Isn't there another brand of treath you can use? You aren't the only one in Canada that do embroidery.... you have trouble to find good sweaters and now also problems with the threat... anyhow, I hope you find a solution. I am watching you now for many years and always looking forward to your videos. I really missed you during the holidays. You give me so much joy and courage. I wish you a very nice, healthy and lost of love 2024... ❤
oh yeah i hate customer service especially when they put me on hold for ten forevers
I was wondering something off topic
What size ipad do you draw on
Do you guys have a US parcel forwarding service? Australians can register an address in the US for parcels where companies won’t ship worldwide, and then that service does the international shipping. So maybe that’s something to look in to?
I do have an account with a service like that, but it's still pricey. I pay shipping twice, plus a fee.
Sounds scammy them giving those shipping options to then charge for express is just scammy IMO
I thought the houses was a train at first,,,
maybe its by weight. places pay amounts a head of time to companies for shiping so they might have that set up to only work for certain weights, ask them, maybe split the order
They do it even for small orders of 6-8 cones.
do you and christian wear ear protection when you’re in the embroidery room? it’s loud enough to cause hearing damage if you guys are spending a lot of time in there ♥️
He wears earbuds to listen to shows & stuff.