Disrespectful customer calling to launch a complain 😔| AC:
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- Опубліковано 13 жов 2024
- Ever had to handle a disrespectful customer complaint call? Learn tips and tricks for staying calm and professional in challenging customer service situations.
#animation #duet #customerservice #comedy #animationmeme #callcenter #funny #callcenterlife #customerserviceproblems #memes #office #officehumour #officelife #officeproblems #toxic #toxicworkenvironment #toxicjob #toxicworkplace #toxicboss #DifficultCustomers #CustomerComplaints #CustomerServiceSkills #ConflictResolution #HandlingRudeCalls"
I love how the beep completely misses the swear by a country *_BEEP_* fucking mile!
😂😂😂😂😂😂😂 I CAN'T WITH YOU!!!!
These really are public service announcements. Hopefully people are paying attention.
The only time I’ve ever really lost it on the phone with customer service was with a long distance carrier who I found out had been charging me for TWO YEARS without me ever using their service (because ATT had taken over as long distance for everyone). But even then I collected myself enough to tell the guy I didn’t hold him personally responsible for his company’s scammy business practices.
A client was swearing over the phone at me because my office double-booked me and didn't put his appointment in my calendar. I told him to call me back when he calms down and is ready to stop swearing at me. I hung up. LOL
He actually called me back and apologized. He was a known hothead but he was humble enough to admit he was wrong.
Had a customer call once 3 times and he got me, then my coworker, then me again because he couldn’t keep himself from swearing and shouting. I hung up after one warning I would not tolerate his speaking to me that way. My coworker did the same. I got him the third time and told him I would help him only if he would watch his mouth. He did, a bit but man he was a tough nut.
Hanging up doesn't always work. I wrote a script that will have all corporate phone lines dial the same support number and I'll answer whatever line gets answered first. A Toshiba printer support rep hung up on me, and when she switched to the next caller, I was there and said, "You can't get rid of me that easily." The script is named "The AT&T protocol."
Customers like her create a high turn over for employees. Creating longer wait times for everyone else. No one wants to be spoken to in this way by anyone. I’m happy employers are ending catering to these ppl, even in certain health care places. At the end of the day ppl can turn to the ER. If you can’t take a breath and compose yourself, then emergency intervention may be what you need anyway.
Lol. Reminds me of how I dealt with a child having a tantrum. " I can't understand screaming. When you calm down and can tell me what you're upset about I'll listen." And then walk away.
It's like when i worked at a USAA call center except members were not so calming
No who leaked the call that got me fired from .y last call center job.
No matter how pissed i am with a service, i will always be nice to customer service, its not their fault, and they have to deal with people like in the vid
I would have put that customer on 'ignore'.
Being cool to customer support, theyll bend over backwards to help you IF yr cool to them. The thing to understand is, the girl answering the phone, its not her fault whatsoever...she had nothing to do with whatever is is messed up.
@@DannyCarmen-bs8rw Danny, only an amateur says that.
You really think a customer's frustration is because there was a problem that can be rectified?
For all you know she has a lot of crap going on and this is the last straw.
Only an amateur says be cool.
Time to grow up
@@youtubesucks1499 yr right, it's time for me to grow up. Thanks so much.
@@DannyCarmen-bs8rw Danny, what is yr?
You are. Intelligence matters.
Been there, done that.
First at all they are at home .. working”” and they are tired. Bored pissed and miserable . ??? Could be
You are speaking to me as if I don’t make minimum wage and have your entire family’s location/address staring at me on the screen… I’m going to give you until the time I’m done searching for cheap flights to your nearest airport to calm TF down and begin using your inside voice…
That happened in Nassau county, FL with some online gamers. One couldn’t watch is mouth and did not think he could be touched. Buddy flew in and beat him with a hammer. Story is maybe a week or so old
@@projektxent saw that…. Wasn’t aware of the backstory, but figured that was the case…
I make an effort to be polite to customer service--that is, until they prove themselves incompetent. Even then, its rare that I truly lose my cool. Once I start getting yanked around tho and transferred here, there, and everywhere, I start to lose my patience. Usually, it doesnt come to that, tho, because they are more inclined to actually help me because I'm not treating them like shit in the first place.
To launch a complainT.
Why does the mouth look like the Amazon logo? 🤔
😂
The logic of this has always escaped me. I don't know anyone who thinks their boss can do their job better than they can. "I demand to speak to someone who can't solve my problem!" is not a power move.
Love this! Lol
Then they're saying"Don't put me on hold!" Wth?
After the 45 minutes it takes now a days to get through all the electronic crap to then get disconnected and they act like the customer is in the wrong for being pissed. Customer service has gone to sh!t.
There's a difference between being annoyed and shouting abuse.
Screaming and swearing gets you no where. And in a lot of cases the agent will just end the call if you don't stop.
Customer Service advisors are paid close to minimum wage to do their job. They aren't paid nearly enough to be your therapist
@@psychopassifistmost CS reps arent even in the country the person is calling from so......
I just laugh at these stupid no class people.
@AberdolphLinklr I mean that kinda depends on the company. Every company I've worked at in the UK have their customer service centres in the uk, and have a no abuse policy. Usually 3 strikes like; please don't swear/speak to me like that. If you speak like that again I will end the call. As warned previously, I will be ending the call.
And if we have an account for that customer, we not on the account for anyone else to see and be aware.
@DM-ll8kl just to add, I get being annoyed about a wait or a problem, but how is that the fault of the person you're speaking with? All they did was answer the phone, they don't control the queues, and swearing/yelling does nothing but make them not want to help you.
From personal experience, the nicer you are to customer service, the more helpful they want to be.
Pahahhahahaha
Unrealistic. No Indian accent from the customer service agent
I kinda understand because I have called to talk to somebody and have gotten hung up on and I've had to wait 30 minutes an hour an hour and 45 minutes and then to get hung up on it's f****** ridiculous, then it's not just that 1. It's been a couple of places. Insurance companies long distance.And then you don't have two or three hours to spend on a. damn phone and they dont call you back
Neither side has any respect. Seems mutual to me.
This is the way you speak with customers who are out of control. Not the way Veronica does it
I would fire this customer service rep.
It's not about de-escalation. Its about control.
I can tell you've never worked cs
Yeah u never worked a client facing role strongly suggest that u stfu
And this is exactly why you're not qualified for a base level position never mind a management position.
It's not about de-escalation 🤦♂️ dumbest shit anyone has ever fucking said for real.
Unfortunately when mommy and daddy didn’t instill common decency, society has to intervene.
And I would gladly give her a raise and a promotion. F*ck this kind of abuse.