Food Theory: Panera Needs to STOP Being So Shady!
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- Опубліковано 25 бер 2024
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Oh boy, loyal Theorists, Panera Bread is in hot water again. Last year we warned you about the INSANE caffeine content in their Charged Lemonades. But now the fast-casual bread joint is making the news rounds because they allegedly found a way to skirt paying California minimum wage. This story involves bread, bakeries, and even a conspiracy involving a government official. And by the end of this video you’ll find out exactly how Panera is redefining fast food!
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#Panera #PaneraBread #FastFood #Bread #McDonalds #JimmyJohns #FastFoodReview #BreadRecipe #Bakery #MinimumWage #GavinNewsom #Theory #FoodTheory #Matpat - Навчання та стиль
Panera is becoming the new subway with all these lawsuits
Next food theory: Panera Bread is really Panera Cake!
@UTTP_Destroy_All_Fandoms you need to shut up
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@@Ninjah853 Just ignore them and report them for spam
I'm a simple man. I see food theory, I click.
same lol
real.
Agree lol
WHO ASKED + MY CONTENT IS WAY BETTER
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WHO ASKED + MY CONTENT IS WAY BETTER
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8-year overnight baker here, (2010-2018). At the time I was baking at Panera, all fresh dough was shipped in nightly in 6 foot tall metal boxes on wheels; I'd get about 4-6 every night around 1 AM. It wasn't frozen when I received it, but it likely thawed en route in the refrigerated delivery trucks.
Can confirm: soups are frozen, they come in big plastic bags that are dunked in a big hot water bath for a few hours before lunch. Made by Nestle actually, IIRC. Pasta is also frozen and nuked in a microwave a la minute during service. The egg mixture we'd use for those fancy-looking egg souffles is frozen too; we'd pull a few bags and stick them in the fridge to thaw for use the next night.
Brownies, cookies, bear claws, cinnamon rolls, muffins, scones, all proof-and-bake. It has to be like that, though. I didn't have enough time in a night to make everything from scratch. Not when making $3000+ worth of product a night. That said, the quality of the baked stuff started to dip after the menu shifted from soup, salad, and sandwiches to the weird quinoa bowls and veggie smoothie things, almost like they were trying to steer customers away from the cheaper baked options.
That's one of the reasons I left; declining product quality, as well as overwork and underpay, ($14/hr after becoming a baker trainer), and poorer and poorer management at the store level.
I worked for the supplier of panera bread. Not all the breads are made from the company either . We make their soup bowls, bread, and many others. They get sent frozen to the company. All they have to do is heat it up. We get paid a lot more with all benefits.
You're gonna hate this: pecan braids and chocolate croissants are freezer to oven now. They basically come premade.
I was an employee there for almost half a year. I was a college student, and I would wake up around 4 to get to Panera at 5 and open at 6. Then, I would work until 8 and leave for college classes. Several times, they would ask me to come back and work another shift. Several times, they would schedule me to work 6:00 pm to closing before I had to wake up for my morning shift the next day.
There was this one time their scheduling system broke, I had no idea when or even if I was supposed to come in, and I got a call saying I was supposed to work and asked me if I could still come in that very day. I felt like crying.
There were several times I told them I couldn't work Sundays (especially told them before I agreed to work there), and they still scheduled me on Sundays, no matter how many times I said it.
I was paid $12.50 an hour. I was paid more as a new hire than several people who had been working there for 3 years.
Hot garbage.
@cyprusmiraque Yeah, lots of things are frozen at Panera now. Lol I work there, but not as a baker. It kinda makes sense, bc we only have 2 bakers (idk if that's just my location or if that's common) and no way they can do all that. But bad on Panera's part for just going cheaper instead of paying their bakers more or hiring more.
@@cam_luong it's pretty common
The irony is that the biggest problem for low-wage line workers isn't always the hourly wage. More frequently the biggest financial impact comes from irregular schedules from week to week and losing access to employee benefits like health insurance because they are hired only as part-time workers. For large corps, it's cheaper to hire two part-timers with few or no benefits than a full-timer with paid vacation, sick leave and other benefits.
I think that raising the minimum wage is not going to help anything too, and in fact make things worse. It would basically make the inflation going on permanent because if the inflation went back down, it would make the new minimum wage set unprecidented to pay for.
Benefits need to be paid for by hour and then redistributed at the state or federal level to an employee’s choice from a marketplace of insurance providers.
@figro1988 Or....we could rein in the corporate welfare system and force them to actually pay taxes. People blame workers for demanding a livable wage, but forget about the corporate profiteering and ludicrous C suite salaries.
There's a reason they never give you 40 hours
well, that is what unions are for, but fast food workers are to lazy or too ignorant to organise. It is certainly not as easy to organise when turnover is higher, but if you do not organise, the problem can not be that bad.
Santi almost immediately going for panera's throat ya love to see it
Tom inspires me... My parents said if I get *30k foIIowers* they'd buy me a professional camera, literally begging you guys 💙
@@EpicSword28😂
he really is the food theorist
@@EpicSword28 reverse botted the bots, well played!
@@johnprice6271 i'm just so tired of the bots tbh
on an unrelated note, i worked at panera for like 7 months, not only was i working an illegal amount of hours per work week as a MINOR, but i was under the impression that they donated food but was surprised when i found 6/7 days of the week they throw out their entire inventory of bread at the end of the day straight to the dumpster
EDIT: i got permission from the waste manager to take all of the leftover bread home myself which i took to donate it to food banks, only to be written up for doing so by a different manager who also clocked me out without my knowledge or consent which is illegal, i quit soon after
Wow… that sucks
they should at least give the leftovers to the employees if they can’t sell them the next day 🫤
That's literally required by law. Ex-Retail Grocery Store and Ex-Panera employee here. Due to FDA regulations, you can't just hand out your leftovers, it's a liability. Same goes for food that's close to expiration or day-of expiration.
Restaurants legally can't donate food to shelters due to concerns about spoilage.
@@emmie3069 And have the employees sue them because the food spoiled?
Fun fact: I made a school presentation about caffeine addiction and used Food Theories Panera Bread lemonade video as my main source. ( I got 100%) Thanks Food theories!
Typical Food Theory W
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I work after-school at a panera in San Diego and we are just in a whole tragic mess with the minimum wage increase
We got a pay raise but the gap between new hires, trainers, and managers is paper thin
To compensate we fired all of our bakers (its no longer a specialized role and now all of our baked goods are becoming simply premade), have huge hour cuts, and the new menu has significantly fewer options, removing a whole load of ingredients, and just straight up removing ingredients off sandwiches without a change in price
This topic has been my life these past few months so seeing this topic on food theory is pretty validating
Also I'm a working as a minor and yes the scheduling may be grueling and illegal sometimes with close-opening shifts ( 6 hours between ur close and open the next day)
Get ready for the new era of panera
People really don't think these things through. I used to shop at a large independent fabric store where the skilled people who taught sewing and pattern-making, which are real skills but not highly in demand made $19/ hour. The minimum wage went up to $15, so all the high school kids who were hired and had to be taught to cut fabric, the names of am the tools, etc, got paid nearly the same. Prices had to go up, pushing customers to buying online. The business closed after decades. This store was so big that it was a tourist attraction with flyers at the airport and bus tours coming through.
Thanks, politicians, for eliminating jobs in the name of making it better for workers.
I wonder if we work at the same location lol, sounds just like my san diego cafe too
Take this from a 3+ year Panera baker who was let go recently: it's about to get worse. Panera cut a ton of their Bakery management and is ACTIVELY testing FROZEN BREAD in Texas markets. Also yeah, I can confirm that all of our bread came from a central location based on each region that needed baked nightly.
This hit socal too now
We miss our bakers just had the frozen bread ovens installed 😢
I worked as a baker for 5 years, about 5 years ago. I left because I did not like where Flynn seemed to be taking the west coast side but also because we had lost some incredible bakers and trainers. no upward movement for the great talent, so they left. I was then among the best and decided the same as them. I came to the comments to post that Panera bread is never frozen, but pastries and other items are. However, it does seem they have continued going downhill since I left.
Take this from a 3+ year Panera baker who was let go recently: it's about to get worse. Panera cut a ton of their Bakery management and is ACTIVELY testing FROZEN BREAD in Texas markets. Also yeah, I can confirm that all of our bread came from a central location that needed baked nightly.
Take this from a person who has never baked in his life: this is probably true
Yesss
Love how Food Theory continues to remind me that I almost died not listening to their Panera lemonade theory
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Well good thing you're ok now.
@UTTPKnight1 L+ I asked + you have one video + this is a dead joke
That’s scary. I’m glad you pulled through
@@Crossbones628lmao
Having worked there, all their food "soup, pasta, hot meats" is heated using a process called "rethermalization", or "put in a double boiler in the plastic bag it was shipped to us in", so most of the hot food contains microplastics.
Keeping a starter alive for that long is genuinely impressive.
It's probably mutated enough that it's only loosely related to the original. As long as it makes decent bread though...
We use large tanks with agitators to keep it at the right temperature and moisture level.
4 year CA panera employee here.....we've been told we ARE getting the $20 raise. On the other hand, we're also cropping essentially half the menu. feeling like there's gotta be some connection there
I'd be more than okay with cutting half the menu if a) it actually makes y'alls work day better, and b) my local Panera would stop getting my order wrong EVERY. SINGLE. TIME.
I'm a Panera Employee on the east coast were getting the same menu change and I get paid the minimum wage for my state... so yeah... It's a company wide thing
Illegal aliens will take those jobs for much less
@Shovel_Lord in CA, almost all the Paneras are exclusively under one franchisee which is another awkward part.
@Darxio Same here for the North Atlantic Region under a Franchise-- but I'm certain that Panera as a Whole is changing their Menu
Microeconomist here: Unfortunately the wage pressure section is missing a key element. The way described would be the case with an unlimited number of positions available, but as the wages increase, the number of workers hired decreases, so more workers competing for fewer jobs should still allow Panera (if exempted) to pay under the new $20/hour, as obviously from a worker's perspective $18 is better than $0. They would probably have trouble retaining employees, but that probably isn't that big an issue for a big fast food chain where they don't tend to retain workers that long anyway
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As someone who currently works at Panera, we've had a lot of staff come and go in the six months I've worked here. People who've worked at my location for just two years have told me that there's no one left from when they first got hired
Not a microeconomist here: pay me more
Counter point (from an economic enthusiast that is mostly interested in your rebuttal) would a decrease in labor actually occur here? Businesses don't base their hiring practices on the concept of hiring as many people as they can afford to, they hire to meet demand. You can expect this kind of cost cutting in future-facing positions, such as in an R&D department, but a certain number of frontline workers will be necessary to meet the demand of a given locality.
Further, in an industry that prices themselves for low to mid wage workers, would you not expect money velocity to kick in? If there is wide spread wage increases then workers have more disposable income to spend on outings to their favorite fast food location. It's not a perfect loop of course, not all lost profit would find it's way back into these fast food companies, but it would surely ease any potential strain allowing for nominal price increases to cover the difference.
.
I can tell you what separates "Fast Casual" from Fast Food....
I worked in a Panera for nearly 13 years. The fact that they have Bus-staff that come around and make sure you get your plates cleared or drinks topped off, or extra napkins or missing silverware separates them from a McDonald's or a Hardy's.
Does Culver's count as fast-casual? What is table service? Because they deliver your food to you, and half of the time you don't have to bus your own table. Same with Fazoli's.
The lines have been blurred so much that I don't think a real definition is possible.
@@freethebirds3578 That may be true, but I think any of those restaurants that use a split menu (like Standard Menu Items vs. Signature Menu Items and do not require you to bus yourself falls under "Fast-Casual" as Panera Bread defines it.
I’ve never seen anyone bussing tables or refilling drinks at a Panera in the Atlanta area.
@@CogMarks There is a difference between Franchised Panera Stores and Corporate Panera Bread Stores... The Franchise I worked for in Florida required me to go around and collect dirty trays and clear anything the customer wanted me to take away. I did that job for 11 years.
So I would say, I did that job in a Franchised store in Central Florida.
As an organic bread maker myself, I personally feel like it would be a really neat aspect of the business to have different sourdough flavors in different locations. It would make each location feel more local
The lemonade video you guys made literally saved lives. At least mine anyway because I love lemonade and they would've caught me lacking because both sides of my family have cardiac issues. Thank you so much for making it and please keep exposing businesses for their nonsense.
WHO ASKED + MY CONTENT IS WAY BETTER
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Yeah, it's good they do that.
Glad you're okay now!
The lemonade was ALWAYS labelled with a big sign saying how much caffeine it had in it. Anyone claiming otherwise has an agenda.
@@wmdkitty That's a downright lie
I’m really enjoying Santi as the new food theory host. Charismatic, full of energy, and it just feels right - like if the original isn’t around, idk who else would take Mat’s place other than Santi. Looking forward to more awesome Food Theories!
WHO ASKED + MY CONTENT IS WAY BETTER
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MATPAT WON'T BE MISSED LOL!!..
Agreed! He is literally food theory humanized
Santi sucks!!!
True he is pretty good...❤
2:30 Don't be talking 💩about Jack in the Box. They give us SO MUCH free food and great deals. All you have to do is collect receipts. One time I found a $60 receipt in one of their six trash cans, and that alone got me a free Bacon Ultimate Cheeseburger.
I used to work for Panera Bread; and the fact is the bread is not made from scratch on premises (IN MOST CASES). The dough comes in premade and frozen on a truck, then the baker seasons/prepares the bread for baking. In some very small cases, there are full bakery stores that prepare the dough and bake it on property - but they also provide the dough to stores nearby. It's frozen, packaged, then shipped off on a daily basis.
Soups are in bags premixed, and bags are often placed in sealed plastic bags and stored overnight - it's then reheated the next day.
Some people think that Panera Bread makes everything completely from scratch daily and that is not the case. It's still better than most fastfood places but it's not the way they present themselves.
As a viewer of once every 1-3 months, it's good to see that the quality of the videos hasn't decreased. good job!
The transition to Santi has been soo smooth, unrecognizable with content and delivery method. Kept up the food theorist atmosphere we all love! - shows how along the way there must've always been amazing team work
It's almost like they've been carefully training the new hosts for it to feel like this...I do think they are really good successors to Matt.
@@evanmisejka4062The only problem with it is I've been listening to Matt for so long that whenever I have "that's just a theory" go through my inner monologue it's not in my own voice like the rest of it, it's in his voice.
nope.
I worked there for 8 months back in 2018. The worst job ever! Most of their food is shipped frozen: the soups, the dough, the pasta, the ingredients for their sandwiches. We would get a shipment daily for most of what they sold. The freshest ingredients were things like the veggies or some of the herbs which I would have to chop myself as the opening "cook." My managers would write me up if I told any customer that no, we didn't make the pasta or soup at our location. It's all frozen but made at the central hub. The location I worked at had a lot of dust above our working stations and a lot of times I had to skip my 10 minute break because my coworker would be late daily or it would get too busy to stop. I would get ire from some managers by washing my hands too long (the 20 seconds required) which you're supposed to do every hour and change your gloves. We kept our working stations clean and everything was handled well and labelled. They do throw out any orders that were mistakes or weren't picked up. They claimed that they could get sued by giving the food to homeless people. Employees were allowed to take messed up orders home with them or eat them for lunch. I would take mine straight to a homeless person and crazy I wasn't sued. That location is closed down now. Thank god, it was a horrible place to work and had the highest turnover.
Almost like people are less inclined to sue a singular indivual they see as underpaid and overworked and more inclined to sue for no reason giant corporations. It's called liability and risk and reward for a reason. Your risk is far less and reward is far greater.
Kind of funny given I’ve heard my manager tell customers it wasn’t done thawing so they couldn’t have it yet.
The getting sued was done by undercover agents who didn't want people (even homeless) getting free food because it lower sales and profits and im not talking about panera but the whole restaurant industry as a whole especially buffets
Any lawsuit they would even have would be frivolous, as generally Good Samaritan laws protect you (and thus the company) from liability in giving away leftover food. Even then, if it did come back and hurt them, that speaks more that the food shouldn’t have been prepared/attempted to serve in the first place.
This is speaking as someone who was prepared to fight when I almost got written up for taking leftover bread/pastry donations home to take to my old high school each night
wait so you got most of your food shipped in daily but because it was frozen that means it's not fresh? Most things need to be shipped frozen because of regulations and sanitation concerns so that makes sense and if you were getting shipments daily that implies they were making it daily too. You just made me think better of Panera with this comment tbh.
It's getting a lot worse. My husband was the head baker at a location and was let go because they're switching to a full frozen line. Now, however, other employees that are already busy with their job of line work or lobby have to bake the bread. I've already seen first hand the quality drop in all of the bread we get now, especially since I've had to bake them myself. They're really getting ready for this law to appear, espeically since they're cutting down their menu by a lot.
I love how seamless the transition is for hosts. You’re doing an amazing job👍🏽.
This is crazy because I work at Panera, and because of the bakery, we honestly have more to do and work with than a normal fast food restaurant. Also, some locations don't sell bread seperatly at all... They just sell the food. So, i don't see how they would be excluded. Annnnd, Panera has drive throughs in many places.
WHO ASKED + MY CONTENT IS WAY BETTER
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Ummm it takes longer for me to get food at McDonald's then Panera bread. As I tend to modify my orders. Which one fast food again?
@@Orinslayernow the sandwiches come premade in packages that employees open and then heat or simply plate. The soups are premade and boiled inside bags
@@UTTPKnight1 I’m report
Love the theorist transition, it feels so seamless.
WHO ASKED + MY CONTENT IS WAY BETTER
UTTP IS BETTER THAN FOOD THЕОRY
MATPAT WON'T BE MISSED LOL
WHO ASKED + MY CONTENT IS WAY BETTER
UTTP IS BETTER THAN FOOD THЕОRY
MATPAT WON'T BE MISSED LOL
@@UTTPOFFICERBFDISUCKScool story
Yeah. These new videos feel really natural
it's almost only a mascot and voice change
Food Theory has always been my favorite of the Theory Channels, and seeing Santi make it his own is truly amazing! you’re doing great man 💛💛💛
Santi, just wanted to let you know that you’re crushing it and doing amazing! If anyone hates on you ignore them because they’re wrong
I get the feeling that Panera likes to walk that tightrope between legal and illegal lol😅
I feel like they're more hanging on to the tightrope with one finger while begging lawmakers to add another tightrope underneath them
Isn't that the goal of capitalism lol
The cons of capitalism
The goal of capitalism is to have someone with ideas fill the market gaps. Modern capitalism, like any other system, is full of greed, preventing it from functioning properly.
I worked at Panera in 2019, and we made our own bread overnight every night. I had to slice and stock it... every morning... and it made it impossible to open on time every day without 4 people doing it all at once (there were only 2 of us), WHILE brewing the coffee AND prepping the soup. Remaining a fast casual restaurant would be an impossible task unless they want to spend more money and hire more workers with a higher wage, which I'm not against the idea of, but I'm not at all surprised if they don't out of greed and get reduced to something less than that. Also, I'm not surprised they're lowering their food standards. Some ingredients are extremely expensive (*cough cough* avocado *cough*). But if that's the case they should lower their prices on products then too. 😅 One meal is super expensive as is.
Back in 2017 I got to see the cost sheet for the ingredients when I worked there for a cost accounting project and and their gross margins are a lot lower then McDonald's (was a McDonald's manager prior to that and saw their food costs). Simply put lowering the cost of the food isn't really an option unless they lower the standard of the food quality which it sounds like they are currently doing.
Right, that was my thought, too. Didn't convey it too well... 😅
They have gone down in quality since you worked there. Now the soups and sandwiches come assembled in packages that are heated and served.
@@joyfulgirl91 geez that's bad. Like yeah the soups were frozen and thawed over an hour but the sandwiches?! Back in my day we had a full time prep guy cutting all the vegetables and meats all in house for the assembly line with only a few items being stored in the freezer. This is a classic case study of stick to your roots and don't cut corners. Shame on you Panera, I once respected them in high regard.
I was worried than who ever took over food theory wouldn’t be as good as matpat but I’m pleasantly surprised that you’re doing a great job! And i love how you guys are still doing in matpat’s style! Congrats and good luck!
Thank you always to all the Theory videos for having an outro!
Super important so I have time to like the video and pause so I can click another video before my entire phone screen gets taken ahold of my a giant ad.
Panera thought the bread lawyers wouldn't catch them slippin
WHO ASKED + MY CONTENT IS BETTER
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Now I have a image of baguettes in lawyer suits stuck in my head.
@@user-qx1om2wj1h thank you now it got stuck in my head
Eww Panera’s bread is awful
Fast Casual is a subset of fast food. Change my mind. Also, pay your employees a livable wage.
O Panera does just not FLYNNRG ones, because ive been to ones that pay $3/hr over state min. wage.
@@agent-mq4mp Apologies, but I am not certain I understand your post. What does that acronym mean?
YOU'RE OK, BEARDED-MATTPAT...*squints eyes*
Crazy timing. Panera has been having an nationwide outage for 4+ days with no communication of a fix at all. what a mess.
Santi goes crazy tbh
😂😂😂😂 oh, you're serious.
Why was matpat on this show last time
Sorry your comment got swarmed with bots
Fr
Ye
Santi is KILLING it
W
@@UTTPOfficerRonaldoCR7shut up
2:30 Don't be talking 💩about Jack in the Box. They give us SO MUCH free food and great deals. All you have to do is collect receipts. One time I found a $60 receipt in one of their six trash cans, and that alone got me a free Bacon Ultimate Cheeseburger...
It’s weird, not hearing matpats voice
The fake ''BUT HEY!'' got me🤣
2:20 Ah, yes. The evil Fast Food Council.
Is there something your not telling us Santi? We need a theory about this.
WHO ASKED + MY CONTENT IS BETTER
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2:30 Don't be talking 💩about Jack in the Box. They give us SO MUCH free food and great deals. All you have to do is collect receipts. One time I found a $60 receipt in one of their 6 trash cans, and that alone got me a free Bacon Ultimate Cheeseburger.
You could single handedly destabilize an army by secretly mixing in Paneras food into their rations
Can confirm that our rations are already worse without it
@@kevingross6774can’t be that bad?
@@ANDORRA195 Can you elaborate more on that?
Yall are doing a great job across all channels keeping the legacy alive! ❤
Panera started as the St. Louis Bread Company. The second one ever was just down the street from my High School and my friend and I would walk down there a couple times a week to grab coffee and a snack or sandwich. To see how far the company has fallen from being a good place to get good baked items and sandwiches to overpriced commissary junk is just sad to me. Support the local businesses if you are looking for a decent bakery.
If there’s anything I am sure of because of this channel
It’s that I’m NEVER going to Panera 💀
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I went once and saw it as overpriced cafeteria food.
I've only had Panera bread once and it was terrible
I like panera, but its a shame they did all this. Definitely dont think I'll be going again
THE NEW GOATPAT.
FRRR they chose a good new host imoo
Actually though! I literally love him!
A a former Panera employee, unless something has changed, the bread dough isn't frozen when shipped. It's refrigerated and shipped while it goes through its first rise, and delivered on the evening to be shaped and proofed a second time by the night baskets
The video did get that part wrong... Mostly. The Houston FDF was closed last month because they are switching to par baked frozen bread. 3 more FDFs will be closed this year.
Not only was this a good video out of all the channels, but this channel got the MapPat vibes. Nice! The way the separation from the theory to the topic of subject and voice switch from monatone to excitement on the theory. It was really done with a hint of MatPat. It's what I enjoyed about MatPat videos. No monotone. Something I now look forward in the videos you produce. Keep this style up as you nailed it. I enjoyed this video. Good job.
Saint Louis Bread Co started naming their businesses as "Panera" after their first expansion outside of Saint Louis, in Kansas City, had noticeably lower business. When the KC store changed to "Panera" their business increased to expectations. That is why it is Panera everywhere else in the US.
Yes it was a marketing thing.
Thanks for the clarification. I was always confused why everyone else referred to it ONLY as "Panera" instead of "St. Louis Bread Co." Then a migrant asked around for one, and inquired about why they were all called "St. Louis Bread Co.," and something clicked. Since then, I figured it was smart marketing, but wondered why "St. Louis" would be a marketing issue unlike "Chicago-style," or "New York-style" pizza, "Little Italy," or "Washington Apples..." Now it all makes sense!
Because people from Kansas City know better than to deal with anything pertaining to Saint Louis. I mean, in St. Louis, they call the state Missouree, when it is pronounced Missoura!
@@ladymacbethofmtensk896 👏🏿There. 👏🏿 Is. 👏🏿 No. 👏🏿 "A."
You can have Kansas, you can have ArKansas, Arkansa[s], Illinoi[s], Illinois, and Cahokia, but it is MISSOURI! Mi-ssour-i! Misery even! Ain't no "A!!!" (/j)
[Lil ribbin does a neighbor good, yeah? 😉😁]
@@savvivixen8490 Up in Atchison County, certainly, but everyone there calls it Missoura, like normal people who are from there.
I loved this.
You know what this change in hosts has made me realise. Yes I love Mat Pat, yes he drew in an audience. But it's the videos, the story, the topic, the script, that's the real interesting point of the Thoery videos. And they're still nailing that. And Santi is carrying it so very well. They all are. Let the Theories continue! ❤
They Have MatPat's Charm, Energy and Enthusiasm. Which absolutely means they have passion and dedication for Their craft
My husband and I gave up on Panera at least a year or more ago. They wanted customers to,order from a kiosk - fine, but it rarely if never would actually work. So we were forced to go,to the counter which never had anyone working there. After we waiting a ridiculous amount of time for bagels - we decided to quit going there - plus the best thing was we found a fabulous local bagel shop who had terrific bagels and were a better price! Thus new place is busy almost all the time whereas Panera is hardly busy - parking lot is close to empty and drive-thru isn’t better! It used to be a very good place - ,oily food and high prices!!
Former panera manager here. Some corrections and clarification.
The breads and bagels don't arrive frozen. They come early in the morning fresh from a local bread facility, we called FDFs. A baker would make slight adjustments, adding sesame seeds for example and doing the final proofing process before baking. This would happen overnight into the early morning. Usually the baker was still there as we opened the store.
The pastries were definitely frozen lol. And the Flatbread but that's relatively new.
Another thing, when I was leaving the company, they were trying to shift, they saw the comparison of "to go" vs "in store" orders has spiked from covid. Meaning rapid pick up, classic to go orders, delivery, and curbside pick up. Many of the stores opening now are Panera To Go stores and do not have any seating or limited seating in them. Granted I live in a metropolitan city. Anyway, saying this to say, they are even moving more toward a "fast food" model in that the food you eat is designed to be made quickly, and eaten off premise but just at a better quality.
Hope this sheds some perspective.
They closed the Houston FDF last month. All cafes in Texas Louisiana and Mississippi are now using frozen par baked bread. All BMMs were let go in December. Most bakers are gone now. 3 or 4 more FDFs will be closed this year.
@That-Guy_ Oh wow! That is so disappointing to hear. Thank you for the updated info. I guess they'll be doing that across the cafes soon if not already.
Food Theory Suggestions
- The anime Food Wars
- Should pineapple really be on pizza
- Coke vs Pepsi
WHO ASKED + MY CONTENT IS WAY BETTER
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Pineapple on pizza should, indeed, be on pizza 🍍
Apples are even better on pizza :)
Pancakes vs Waffles
the problem is actually the opposite. for most fast food companies it is cheaper for them to make sure that every location now sells exactly 1 bread item made in store every day, than raise their workers wages. it doesn't matter if the bread item is good or even if it sells, it's presence means they avoid paying higher wages, so at the end of the day the bill, instead of forcing fast food to pay employees more, instead forces fast food to all become bakeries
That’s exactly what my first thoughts were like oh great all that does is make it so McDonalds is going to try to sell bread now good job
First food theory since the transition and I just wanted to say WOW! This was really well done.
jimmy johns worker here! (we also get our bread frozen) but I just have to say, Santi is underestimating how willing these companies are to penny pinch (Especially on labor). there's always someone who needs the cash and will take the job, so the company can happily continue leeching off of their employees. I loved this episode!
I use to work for Panera and it was the worst restaurant I've ever worked at. The only good things I had got out of working there is some life-long friends, a long-term relationship and how to stand up for myself when the workplace decides to bully you.
You don’t leave many jobs with all that dude. Sounds like you enjoyed working there for those reasons. Trust me, I also worked at Panera for 2 years. I know it sucks. But I left with none of that.
@@Chris.Smith420 I worked there for a combined 7 years, left and came back after 4. But I did like the people I worked with for the last 2 years but after my GF quit I soon followed.
I still have a couple of people that I know that work there. But I do agree that the job overall sucked
Must have been the management. My son in law works there as did his son (my grandson) and they treat them nicely. Should have reported them to corporate.
I love how Santi has only been here for like two weeks and he's already gone for the throat of fast food restaurants twice! Truly a food theorist
2:31 nahh, they’re talking bout the best ways to break an ice cream machine
Put some cu- in it
i remember hearing about this a month or so ago, im so glad Food Theory is covering this and making this more known!
I miss Mat and Steph but Santi is doing a great job. I hope those two get the chance to have quality family time with Skip and Ollie now that they took a step back. Keep up the good work, Santi, we’re behind you!
first the cake
now the bread
when will a food not be a lie?
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@@UTTPKnight1womp womp
Lol I was looking for this comment
Subway's bread is classified as Cake by some ,so it was always a lie
@@Stomc321 OH. MY. GOODNESS. You have blown my mind. The fact that it was always a lie… I CAN’T HANDLE IT.
Now THIS is why I love Food theorys. These type of episodes is what made me fall in love with it all in the first place
Funny how, just a few hours ago today, a friend & I were talking about how the Panera salads are getting closer to being collections of iceberg lettuce than ever before, how they keep mysteriously "running out" of certain greens & other items, how some of the recipes just don't taste the way they used to, etc. etc. etc.
Im just so glad the internet and the comments are taking matpats new members for his leaving really well, and i love it. I love seeing the comments supporting the new members voicing these new theories, me included. Good luck to you, theorists!! ✌️
Sad to see Mat gone, happy for a new generation of the theory channels.
WHO ASKED + MY CONTENT IS BETTER
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MATPAT WON'T BE MISSED LOL
Report the BOTS
The only theory that I actually subbed to, and look forward for new posts.
Mat is in gtlive and it's been 2 weeks already. Move on 😅
Here's a good rule of thumb:
If it's a chain restaurant, just assume that little, if anything, is ever made fresh on site.
1. Chains are all about CONSISTENCY. You get that by making everything in HUGE batches in tightly controlled factories, and shipping it frozen.
2. With the labor market as tight as it is, no chain is going to trust each individual chain to have/take the time to make a ton of made from scratch soups, sweets, etc...
3. Even if none of the above were true, the quality and availability of raw ingredients varies so widely, no chain would take that risk. You better believe Panera has at least a 3 month supply of it's (frozen) soups backed up in case of a massive produce recall.
So after watching this video I was actually inspired to apply to Panera. I recently was diagnosed with fibromyalgia and was let go from a very over working custodial job. So, although this applies to the state of California, I still wanted more. And hearing how the bread was delivered was even better news, although I think I can knead dough all day and my hands won't hurt. So I went and applied. I'm here today commenting that I'm officially going to be a team member and start paperwork tomorrow. Thanks for the inspiration
Gosh I love that you guys often include Culver's as a restaurant in your lists, I currently work there and as an employee for a chain that's almost exclusive to the northern Midwest, it makes me feel seen :3
Fellow Culvers employee here, do you think we will also get hit with the 20$?
I love Culver's. I moved to the Midwest in 2018, but didn't try it for a while. Now it's one of my favorites.
I await every fast food chain's sudden selling of 'bread- stand alone item'
Fun fact about starters, the environment plays a role in the texture and flavor of the end product, meaning that even if Panera could divide up their starter and guarantee that every single location cared for it the exact same way, it would still result in variations across the country.
The real problem is I work state licensed security, I barely make $13-$15 depending on the site. So it should be illegal for any fast food employee anywhere at any level to make more than $12/$13 an hour, ever. Fast food isn’t comparable to security in Value. So I’m rather disgusted that it’s even on the table or being enforced Anywhere. Fast food work is meant for Highschool level employees, not general work force. If you can retire from fast food the world you live in is wrong. Just saying.
I worked for a Domino's Pizza franchise for several years as the "assistant district manager" (maintenance guy). The dough is shipped in and baked fresh to order. But Domino's is classified as a bakery.
I need a food theory that goes along with the Taco Bell episode about why it makes you poop, but with coffee, I was talking to my mom about it this morning
WHO ASKED + MY CONTENT IS WAY BETTER
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@@UTTPKnight1 whatevs
Stimulation of the digestive tract
@@kevinjohnson7631don't reply to them, just report them.
shut up@@UTTPKnight1
Always love when you guys tackle the legal aspects of restaurants and mass food production.
"Funny government go brrrr" is meme text that I was NOT prepared for XD
One thing that a ton of people miss is that Panera is classified as Fast Casual, not Fast Food. There is a difference. Panera is expected to provide the same warmth and table side manners as a sit down restaurant while providing the speed of a fast food chain. Before covid, employees were expected to deliver the food from the pick up counter to the tables where the customers were sitting. That expectation has been put on the back burner due to limited staff
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@@UTTPKnight1 just leave already. You're a bot
Fast casual isn't a thing. It is literally just marketing.
Yeeeeeah, nah. They're functionally the exact same thing. I've had Chik-fil-A staff bring me my food to my table, as well as Canes, are they both "fast casual?" No, its all Fast Food buddy. They're serving you food you don't want to cook in a place that isn't a standard restaurant. I know you like Panera, but they don't care about you, and don't need you to defend them.
@@ChasenBrandstone
Fast Food: food that can be prepared quickly and easily and is sold in restaurants and snack bars as a quick meal or to be taken out.
Fast Casual: denoting or relating to a type of high-quality self-service restaurant offering dishes that are prepared to order and more expensive than those available in a typical fast-food restaurant.
2:26 This is officially my favourite part of the vid
2021 Panera: Beard gloves
2023 Panera: Deadly Lemonade
2024 Panera: SHADY……
Great video congrats on taking over the channels!
I worked at a Panera, and the things I remember from there changed the way I look at Panera. The soups come in frozen plastic pouches that are brought to temperature by putting them in a boiling "cauldron", talk about microplastics. The Bakery was 2 guys working the night shift usually. The other ~95% of the staff worked during the day. Panera is definitely not what they say they are. 😂
Currently watching this in a Panera parking lot waiting for a family dinner 😂
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This is my first video of yours and it was amazing to explore super paper mario again because it was my first paper mario game. It always has a special place in my heart no matter how much people critique it.
To be fair, the bakery carve out makes sense from a categorization point of view - bakeries (real bakeries I mean, not fast food chains that call themselves bakeries) fall under all of the same rules: they have a limited set of menu items that can be consumed on premises or immediately outside with no table service, and if the owner is successful - they might expand and be become a chain. I have one such example within walking distance from my home, which is where I buy my bread and sometimes cake, burekas, snack rolls, bagels, holiday-specific breads (we have a few different kinds here) espresso or cold drink - you have to diversify to survive. But that bakery isn't fast food - they don't have meals and except drinks and some refrigerated cakes, they make everything fresh on location.
That being said, I don't see why being a bakery means you can pay your workers less: bakery employees have to start way earlier, work harder at difficult conditions and should get proper wage for that - but maybe this isn't actually a problem and the market for actual bakery workers does work correctly and people who are willing to do the harder bakery work get compensated properly, so you only need to protect unskilled fast food workers that just need to put frozen loafs in the oven? I have no information about that.
Really enjoying the Santi-led episodes. Hoping that you still use the old intro for old time's sake
WHO ASKED + MY CONTENT IS BETTER
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MATPAT WON'T BE MISSED LOL!!!....,
Ohoho okay, I’ve been a baker in and out of Paneras company for a few years now. Im glad to see them getting called out more on their shady ways, they don’t pay ANYONE enough for what they expect.
Don’t go, it’s not worth the money they’re asking for the food. Trust me I know, I was pulling the cookies out of the mass stock boxes 👍🏻 very “fresh”
Worked there for a year running and bussing. Less people would go ape over the soups if they knew about "rethermalization". AKA double boiling the soup in a plastic bag.
I’ve got 2 years or so with the company at this point, been in management for a while at my store.
The end of day donations still make me scratch my head. It relies on one person coming in to pick up the breads and pastries. Sometimes they don’t show, and it causes so much waste! On another note, I’ve seen people pack up those pastries neatly because they know other people will be eating them. Meanwhile there are others who just want to leave and just throw everything in a box.
Another thing at Panera that I don’t think I’ve seen at this magnitude is customer complaints. I understand why. 16 dollar chicken sandwich is just obsurd. And the new menu changes are only going to make it worse on the employees that are facing the backlash.
I’m hearing rumblings in the east of test cafes getting frozen bread, check the Panera subreddit for more on that they’ve already talked way more on it. If they move forward with this nationwide, they wouldn’t be producing bread anymore. They’d be thawing it.
Anyway, doing great Santi 👍🏻 you need any testimonies or anything Panera related I gochu (within reason I need this job)
Houston FDF was closed last month. There are 3 more on the list for this year and a 4th possible.
Denver will get their 60 day notice in just over a week.
Hi! Former Panera worker of a little over 2 years. They operate off of hiring high school students and paying only minimum wage! They don't want to keep people, they want an inflow of teenagers. There are of course people that work there that are not high schoolers, but they do not pay well no matter what other places are paying! And they LOVE scheduling skeleton crews. They also don't let you clock in on time at most locations, many paneras schedule you for a certain time and want you to clock in 5-10 minutes earlier than scheduled, as well as staying after because they "need help before the next person clocks in." They are a horrible company inside and out :)
YES SANTI!!
OMG TBH HE IS SLANTING IT (get it, slaying Santi?? Ok ill stop)
@@_emmzThe parenthesis was the funny bit 😂
Santi man you’re doing an amazing job! I look forward to food theory every week!
I was a loyal customer once. Now I'm disgusted with a company that knowingly and willingly kills its customers!
I haven't worked for Panera but I used to work for Kneaders as a baker which has almost the exact model of Panera. The difference was we actually made our bread from scratch. In theory this sounds good but we ran into a consistency issue. Depending on who was working the quality of bread could vary drastically. Additionally, each shop having it's own levain made it a headache if one shop ruined theirs. I don't know if they ever did but at one point they were considering changing it to a central bakery. Along with consistency improvements, only the most experienced bakers would be allowed to mix and form the dough. It also would help with scalability. Two shops each separately making pumpkin bread would have to both spend to pay someone to wait 45 minutes.. or you could bake both in one location and pay half the man hours.
What people always fail to talk about with raising wages, though, is that it’s ONLY the fast food, the big box, and the chain restaurants and stores that can afford to do it. Small businesses, mom-and-pop coffee shops or restaurants, and other establishments without the capital that backs larger businesses can’t afford to pay their employees $20 an hour, and so they will have to raise prices, which will make their products less competitive, or not pay higher wages, which makes working there less desirable. Either way, raising minimum wages puts small businesses out of the game and leaves only giant corporations on the playing field. But hey, that’s just a theory, a highly observable economics theory.
Ive noticed a HUGE decrease in the quality of paneras food in the past few years. Especially with the bakery items. My main favorite dessert (or what WAS my favorite), the chocolate croissant, has been dense, chewing, and stale for the past 3 years. I went today and they straight up changed it entirely and now its the same chocolate croissant you can find at Starbucks but lower quality, masked with powdered sugar and cheap chocolate syrup :( R.I.P my beloved treat i will miss you
As a person who lives in a backwater town with no good fast food, when we finally got a panera bread I was absolutely ecstatic. Finally something "real" I thought. Breaks my heart how far they've fallen.
Obviously Matpat will forever be iconic, but I'm really enjoying the new hosts. Everyone is bringing their own energy to the table, and I look forward to seeing more of Santi's chaos reigning supreme on Food Theory!
THE NEW GOATPAT
I agree
I’m so sorry your comment is being raided. But seriously Santi is the goat.
Thx santi loving your works!
Every fast food place will now add a bread machine and start selling empty burger buns
I enjoy watching how within the second episode you guy already sounds more relaxed and comfortable