BPO NEWBIE? Expert Advice For YOU Who Want To Join the BPO Industry | Call Center, Contact Center

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  • Опубліковано 27 лис 2024
  • BPO NEWBIE? Expert Advice For YOU Who Want To Join the BPO Industry | Call Center, Contact Center // Heyy you a newbie in the BPO industry? Maybe a career-shifter? Or just in need of a gentle reminder? In this video, I compiled tips and expert advice from 8 BPO veterans I've interviewed in my IRL video series. This might just be exactly what you need if you're still thinking to apply or be part of the BPO industry. Enjoy!
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КОМЕНТАРІ • 121

  • @alexnicole3562
    @alexnicole3562 3 роки тому +46

    I can feel what Sheina's said, It really took me a year to gather the courage to apply in BPO industry just because I want to be ready and prepared. I learned from her "don't let the rejections and failure hinder you to reapplying" "the more you get rejected the more things you will learn" btw. thanks to you guys for sharing this things I always watch both of your videos and learn a lot from it. ❤️ Godbless!!

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Thanks Alexandra. We're happy to be of help to you. ❤️😊

    • @nonoyaguilo2503
      @nonoyaguilo2503 3 роки тому

      @@ReaNinja hi rea i always watching your video since i was in Dubai but my contract ended im looking for a call center job right now 14 years experience customer service.

  • @ReaNinja
    @ReaNinja  3 роки тому +16

    ⭐ What lessons have you learned from this video? ❤️ hope this helps!

    • @SoexclusivejeffersonG09
      @SoexclusivejeffersonG09 3 роки тому +1

      I'm a trainee/newbie in the bpo industry. Its really hard for me to express my thoughts to respond the call. But i know i can do this, thank you for always making lots of contents here in YT it took me a lot to be more confident.

    • @ReaNinja
      @ReaNinja  3 роки тому +2

      @@SoexclusivejeffersonG09 you can do it. 🤗❤️

    • @SoexclusivejeffersonG09
      @SoexclusivejeffersonG09 3 роки тому +1

      @@ReaNinja Thank you so much. I hope i can proceed to the production. Cross fingers. 🤞

    • @jellyremoyourvasavvy
      @jellyremoyourvasavvy 3 роки тому

      Persistence is the key to success☺️

    • @haydeemanansala8105
      @haydeemanansala8105 3 роки тому

      This videos motivated me to keep going. And inspired me that if they can do it, i can do it also. God bless 😇

  • @kensabellina6242
    @kensabellina6242 3 роки тому +15

    When i feel demotivated i always watched your videos Ms.Rea.I love what Ms.Sheina said "Feel free to feel bad about it, but don't let the rejections and failures hinder you from reapplying because it will only be a matter of time before you get the job the more you get rejected the more things you will learn." I failed so many times on applying in callcenter but my determination to land a job in this industry is very strong.I mean rejections can't stop me from reapplying.Thankyou Ms.Rea your videos helped me a lot.

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Glad to know this helps ❤️ keep moving forward. All the best..

  • @kristinanavarro3289
    @kristinanavarro3289 3 роки тому +30

    I learned from Eden: You should be prepared physically emotionally mentally. Also I learned from Ivan: You should step out of your comfort zone.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Thanks for watching, Kristina ❤️

  • @haydeemanansala8105
    @haydeemanansala8105 3 роки тому +9

    Im a newbie and tried to applied in a BPO company. I studied first contact center course, coz im already 43 and was laid off last January this year. Then i watch this channel ms. Rhea and ms shienna's channel. It really helped me to be hired. Im on my way to J.O. and hoping that may medical will be clear. Praying and hoping that my medical result will be fine so I can start my training next week. 🙏😇

    • @ReaNinja
      @ReaNinja  3 роки тому

      Happy to hear that you got a job offer. Keep moving forward. :)

  • @abonitagerald7631
    @abonitagerald7631 3 роки тому +10

    My friend has said to me that I should step out from my comfort zone. This statement was the best that I've heard in my entire life because I used to shy before and stepping out from the comfort one of the best start.

    • @ReaNinja
      @ReaNinja  3 роки тому +2

      That's true. You'll discover a world of opportunities once you step out there. ❤️

    • @abonitagerald7631
      @abonitagerald7631 3 роки тому +1

      Thank you❤️❤️ ma'am Rea.
      I've been following you since I discovered the world of BPO.. I can now construct simple english even if I'm not that good. Though I'm not good at least I am way better than before.

  • @biancabayonito1190
    @biancabayonito1190 8 місяців тому

    I went back to this post, we're free from the pandemic but still, this talk with Ms. Sheina and Ms. Rea is still timely and relevant. Thank you for the words of wisdom and encouragement you give to freshers and also to seasoned veterans in the industry who still needs to watch this video for values and reminders!

    • @ReaNinja
      @ReaNinja  8 місяців тому +1

      I’m glad this video helped 💙 thanks for coming back and wish you all the best

  • @sophianielaroque5661
    @sophianielaroque5661 3 роки тому +2

    What a motivation! I prepare myself to get a job in a call center but I was very scared but grace of your video I find more encouragement to keep on.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Glad it helps. All the best 🤗

  • @itsmejuliyhen
    @itsmejuliyhen Рік тому +4

    Hello Ms. Rea I'm a newbie in a bpo industry and your video helps me a lot! Tbh during training I failed 5x and I'm hopeless that time and was really embarrassed but by God's grace on the 6th coaching I passed. But indeed don't let failure stops you or hinder you from applying. You're not learning if you don't make a mistake! :)

  • @johnpaulalcaide7081
    @johnpaulalcaide7081 3 роки тому +4

    Ate Rea..plss..keep uploading videos cuz it really helps me a lot..🥺
    I hope you don't get tired of this matters, helping us newbies through this Industry..!
    Love you po

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      I will continue making videos. ❤️ Thank you. Happy to know this helps. 🤗

  • @johnfordcoley5228
    @johnfordcoley5228 3 роки тому +3

    Preparing for my interview next week. I Hope I will get the Job🥺. Thank you ms rea you’re content motivates me a lot.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Aww glad to help John :)

  • @bryandejesusespinozasuazo8615
    @bryandejesusespinozasuazo8615 3 роки тому +2

    Just came here that I'm about to have 6 months working at a BPO// part of thr success is due to your knowledge and all the thing that you've share with us in your videos, that helped me out during the process. I'm still learnning just wanted to share that 😀

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Happy to be part of your journey Bryan. ❤️ All the best 😊

  • @Chanlysan
    @Chanlysan 3 роки тому +4

    I feel confident right now❤️❤️❤️. Thanks so much ma'am you bring hope to everyone who aim to be in this industry, next time I will give my 💯% on the interview. I love you all😘💕

    • @ReaNinja
      @ReaNinja  3 роки тому

      Glad to know that Chanly 🤗❤️

  • @janexvlogs8619
    @janexvlogs8619 3 роки тому +3

    Hi miss @Rea Ninja im part of BPO industry now (IBEX BOHOL) ! Thankful to have your videos to watch. Though im part of the non-voice account but still im hired because of your help, also to miss @Sheina 🥰❤️ lovelots to both of you keep safe and Godbless ❤️😇🙏

  • @kristinanavarro3289
    @kristinanavarro3289 3 роки тому +4

    I learned from Makoy: Communication skills is not the hinder instead it is a motivational thing. Just do it :) Also I learned from Margarette: give your 100%

    • @ReaNinja
      @ReaNinja  3 роки тому

      Thanks for sharing your takeaway! 😊

  • @vejaybaker2822
    @vejaybaker2822 5 місяців тому

    This makes me feel more MOTIVATED ✊️✊️🔥

  • @bamshie4968
    @bamshie4968 3 роки тому +1

    It helps me a lot ate rea, so I decided to appy in bpo industry do wala Pa akong experience but still hoping to be one of you sooner or later. Your videos helps me a lot about BPO Industry. 😊 Looking forward to be part of it.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Happy to know ❤️🤗

  • @alextv9968
    @alextv9968 2 роки тому +1

    Nice interview. Specially the last part. I'm also a fan too. Lol

  • @giepotchie1460
    @giepotchie1460 3 роки тому

    I agree to Sam that your name always come up once you search for call center tips. Your vlog really useful. Thank you!

    • @ReaNinja
      @ReaNinja  3 роки тому

      Glad it was helpful :)

  • @jenericasayloon741
    @jenericasayloon741 5 місяців тому

    Thank you for this inspirational video Miss Rea, it's helping me a lot. 🤗

  • @markpangantv4461
    @markpangantv4461 3 роки тому +1

    I learned a lot im motivated my first call is tomorrow thank you!

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Yay! All the best 😊

    • @markpangantv4461
      @markpangantv4461 3 роки тому

      Please give me a lot of tips. Thank you rea ninja.

  • @alfredvictorcayanan9976
    @alfredvictorcayanan9976 2 роки тому

    I feel enlightened while watching your videos, right now i failed my first mock call and it feels very humiliating for me 😭 i hope that in watching videos like this will keep my burning desire to pursue bpo industry because i really want to be part of it . 😭😭😭

    • @ReaNinja
      @ReaNinja  2 роки тому

      You got this! Keep moving forward!

  • @jeremiahcapoquian765
    @jeremiahcapoquian765 3 роки тому +4

    im watching your videos hoping to learn a lot and get my courage back when one of the bpo company (V**) rejected me when they saw my application form that i only finish hs grad,i was rejected right away didn't get a chance to try to be interviewed (caravan) and because of that im scared to apply in bpo,that they might reject me if they saw i only finish hs grad 💔🙏
    hoping to have my confidence back 🙏

    • @dapatrxstarmogu91
      @dapatrxstarmogu91 3 роки тому

      I feel sad abt. That, Judging your resume w/out knowing what you can do is the worst! Just prove yourself✨

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Rejection is part of life. You only fail when you stop trying. ❤️

    • @alanis1616
      @alanis1616 3 роки тому

      Teleperformance is accepting hs grad don’t lose hope there’s a lot of company there

  • @remigiosalazar905
    @remigiosalazar905 5 місяців тому

    Even I if im not mistaken i failed on my interviews for about 20 times and it didnt stop me from applying on a bpo industry i used it as my motivation to go further now i already work with 3 different bpo companies 😅

  • @etchoserangcath9382
    @etchoserangcath9382 Рік тому

    Wow very inspiring words.. thanks for that.. im planning to apply in BPO industry... hope to get a Job🙏

  • @parkminrin9014
    @parkminrin9014 3 роки тому +4

    I’m starting next week at Teleperformance. Good luck to me huhu

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      All the best 🤗

    • @parkminrin9014
      @parkminrin9014 3 роки тому

      @@ReaNinja Thank you!

    • @jeremiahcapoquian765
      @jeremiahcapoquian765 3 роки тому

      did they accept hs grad w/o Experience??

    • @Jhammy-u4s
      @Jhammy-u4s 3 роки тому

      Omg saaammmee!

    • @parkminrin9014
      @parkminrin9014 3 роки тому

      @@jeremiahcapoquian765 yeah, they do. If you’re interested to apply, I can refer you

  • @angelmaria6606
    @angelmaria6606 3 роки тому

    Thank you for this video Rea, it was very heplfull.

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      Happy to know that 🤗

  • @johnpaulencarguez5921
    @johnpaulencarguez5921 2 роки тому +1

    I want to apply also ma'am to be call center because this is my dream and to be fluent ,and to grow my confident,I hope someday i Will be as call center.

  • @leadelrosario1870
    @leadelrosario1870 3 роки тому

    Just Do it!! and trust the process from Macoy😍😍😍 Your speaker were all good!!! Im gaining alot of confidence now...I am Excited and will not hesitate again..gonna try this Great industry. Thanks you so much maam Rhea😘😘😘😘your on point.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Glad to know this helps. ❤️

  • @jaypeeapitan5614
    @jaypeeapitan5614 2 роки тому

    Newbie here ❤️ Thanks a bunch for this content ❤️

    • @ReaNinja
      @ReaNinja  2 роки тому

      Welcome! All the best 💗

  • @imeldavillegas
    @imeldavillegas 2 роки тому

    Wow, I really admire you both.. I'm learning a lot from you

  • @foodwithanshumanandpaaji554
    @foodwithanshumanandpaaji554 3 роки тому

    This video really helpful for me because I will think about the join the bpo sector .

  • @rheamaemerida6483
    @rheamaemerida6483 2 роки тому

    Thankyouuu so much for this ✊😣

  • @drfate781
    @drfate781 3 місяці тому

    I have a question regarding the hiring practices of some companies that require applicants to have a college background, even when they have several years of experience in the BPO industry. I am not talking about higher positions but just regular positions like Customer Service Rep and Sales Rep. Could this be a form of discrimination? I am curious about the reasoning behind this requirement given the practical experience that many candidates possess

  • @Chayo862
    @Chayo862 2 роки тому

    The reason why I'm a little bit afraid of applying to a call centre is because of my accent, my pronunciation and my body clock

  • @leseresa
    @leseresa 5 місяців тому

    Thank you so much!

  • @sanaoltalaga4732
    @sanaoltalaga4732 2 роки тому

    I don't have yet any experiences being a call center agent, I'm actually looking for a company who's hiring so i can get a chance to be part of it, and it can help me to get out of my comfort zone which i s I've always wanted to tried but i can't because I'm always told to myself I'm not fit in BPO industry because of lack of confidence, and my delivery speaking in English is not that really fluently. I'm currently store crew in some convenience store in manila, and now, praying and hoping that one day, I'll be part of BPO industry. Wish me luck 🥺🖤

    • @ReaNinja
      @ReaNinja  2 роки тому

      Try and try again. Practice pa and you will get there. I have lots of videos in this channel that can help you. 💗

  • @marilyncollaman2573
    @marilyncollaman2573 Рік тому

    Very nice convecing hope I can past vmy soon interview

  • @michyperez2277
    @michyperez2277 3 роки тому +4

    These advice were really helpful for me. I had a interview today, and I got rejected. :( This is my fifth or sixth time trying to apply to a call center. They always say my grammar is not that good and some mispronunciations. Now, I’ll try to get better my communication skills.

    • @ReaNinja
      @ReaNinja  3 роки тому

      Keep moving forward. You'll get there soon. ❤️

    • @abonitagerald7631
      @abonitagerald7631 3 роки тому +1

      I don't see any grammatically error from what you've said. Compare to me I am not that good when it comes to grammar. Why they didn't hire you.what more if I will to apply??😐😐
      Just keep going ms.☺️

  • @mylesgomez2624
    @mylesgomez2624 3 роки тому

    Thanks for this video. Galeeng. Positive vibes kayo mam

    • @ReaNinja
      @ReaNinja  3 роки тому

      Happy to know that ❤️

  • @dvaliantenvr.hubspot2703
    @dvaliantenvr.hubspot2703 2 роки тому

    Great , I'm in Ghana and I have been trained for 6 weeks in the BPO industry , can you help me get an opportunity outside Africa in the contact centre, thank you

  • @jeremiemanguilimotan9048
    @jeremiemanguilimotan9048 2 роки тому

    Oh! Hi Sam 🙂

  • @wattlexpert
    @wattlexpert 2 роки тому

    i even took 2 years before i have the courage to apply in a BPO company😂

  • @abonitagerald7631
    @abonitagerald7631 3 роки тому

    Tips pls. How to pass the assessment especially on retail account. thanks you😊😊❤️

  • @ronilcerneis4918
    @ronilcerneis4918 2 роки тому

    Gusto ko po talaga i tray ang bpo industry pero na didiscourage po ako dahil may lisp po ako medyo bulol po ako sa "S" kaya nag aalinlangan ako na baka pagtawanan lang ako. 😔

    • @ReaNinja
      @ReaNinja  2 роки тому

      Dont think about what others will say. Try it for yourself. A lisp is not a deal breaker. Go for it. 💗

  • @bernadetteashlycuneta4757
    @bernadetteashlycuneta4757 3 роки тому

    Thank you so much🥰

  • @roseannefrayres2878
    @roseannefrayres2878 2 роки тому

    Maam Nag apply ako now BPO FAIRVIEW
    ANG TANUNG
    TOP 5 PRIORITY
    I SHOULD'NT HIRED
    BECAUSE SAID HR IM NOT APLICABLE ?

  • @kokak9540
    @kokak9540 2 роки тому +2

    I need to push myself to go from this industry because my parents can't afford my tuition fees anymore because of inflation continously increase.
    But still I need to finish 2nd sem of my 2nd year of college and hopefully I can get hired soon. 💖

  • @earl5270
    @earl5270 3 роки тому

    Nag apply po ako sa BPO Company at nakuha ko pong Position ay Back Office Representative. Ano po kaya yung mga ginagawa dun? Wala po akong ideya tinry ko na po Igoogle pero iba ang lumalabas. First Job ko po kasi kaya wala mashado alam

    • @ReaNinja
      @ReaNinja  3 роки тому

      It's more of an admin type of role 😊

  • @koretaw
    @koretaw 4 місяці тому

    Paano po mag apply ng bpo?

  • @kristineannesalcedo5933
    @kristineannesalcedo5933 3 роки тому

    I 'm not good at computer that's why I'm scared

  • @leonardofajardo2275
    @leonardofajardo2275 Рік тому

    How i join i want to learn perfect grammar😊

  • @charlenesantos3868
    @charlenesantos3868 2 роки тому

    Hello po Ms. Rea... bumabagsak po ba sa medical ang underweight?

    • @ReaNinja
      @ReaNinja  2 роки тому +1

      Di naman

    • @charlenesantos3868
      @charlenesantos3868 2 роки тому

      @@ReaNinja waaah thank God! big help po ang channel niyo, thank you Ms!

  • @cherrilynmandap
    @cherrilynmandap 8 місяців тому

    How?

  • @MaciSpaulding
    @MaciSpaulding 2 місяці тому

    Williams Margaret Thompson Melissa Miller Angela

  • @recon1925
    @recon1925 3 роки тому +1

    sa 7 years na working ako sa International Airport abroad mas gusto ko pa kausap ang puti kesa sa kapwa ko Pinoy hahaha

  • @rayangelomarquez9122
    @rayangelomarquez9122 3 роки тому

    Ano po pwedeng proof na ipasa pag college level undergraduate po?

  • @livagonzales7953
    @livagonzales7953 3 роки тому

    How to apply to your company pls tnx

  • @julysoriano2615
    @julysoriano2615 2 роки тому

    Pwede po ba makapagpasok sa bpo kahit hindi highschool graduate?

    • @ReaNinja
      @ReaNinja  2 роки тому

      Di lahat ng companies pwede pero for sure meron din.

  • @c-dramafanatics2111
    @c-dramafanatics2111 2 роки тому

    Ma'am training ko na sa Feb 7 in concentrix... Any tips Po para makapasa

    • @ReaNinja
      @ReaNinja  2 роки тому

      Same same lang naman. Check out my other videos to learn more. 😊

  • @koichimorimoto4289
    @koichimorimoto4289 3 роки тому

    Good afternoon po, is there an HIV test before the company hires you?

    • @ReaNinja
      @ReaNinja  3 роки тому +1

      We didn't have before. Parang wala naman. Basics lang ata.

    • @koichimorimoto4289
      @koichimorimoto4289 3 роки тому

      @@ReaNinja Thank u so much po

  • @JESSKRISTABILOG
    @JESSKRISTABILOG Рік тому

    ❤❤❤

  • @ianlcxb312
    @ianlcxb312 Рік тому

    Dun ka na lang sa opisina mo magsalita trainors.