Nest Smart Lock: T013 Unable to connect Nest x Yale with Nest Connect - Workaround / Fix
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- Опубліковано 23 сер 2024
- Nest T013 Unable to connect Nest x Yale with Nest Connect - Workaround / Fix
Figured this out once day when I kept experiencing connection issues with the Lock. Simple solution, if you have difficulty navigating your Router frequencies.
Requires a mobile phone with hotspot capabilities.
Thank you for watching and let me know if this worked for you as well.
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I’m frankly shocked at the amount of views this has, when I figured out this workaround I posted to help others. Glad to have helped so many and thank you for the feedback!
Google & Nest, 40k views!!! Fix your issues, please.
You are a miracle worker!! I have been fighting to get the Next X Yale connect to wi-fi for over 4 months which resulted in no less than 6 meltdowns, 2 bottles of vodka consumed, and my husband ready to have me committed. Pretty sure the dogs were scared too as I yelled long streams of half-made-up obscenities at this lock. I was convinced we needed to upgrade the wi-fi (turns out we still have the fastest) and got my two most "techie" friends to look at it to no avail. The next step was going to involve the priest doing an exorcism. I can't even express how triumphant I feel right now. Going to go drink mead out of a silver stein. Thank you!!!!
😂😂😂 Best comment ever! So glad to hear your lock is now functioning as intended, you won’t be committed, your husband gets his wife’s full attention back as she continues to nestle the vodka bottle - because why not, global pandemic and all but hey… we can lock and unlock our locks from our phones or with our voices, tech is fun. When it works. You are most welcome!
I agree ~ the best UA-cam comment ever! I am drinking now to make my Yale Connect WiFi Hub to work with Wifi. Urggggggh!
😂🙏
You are a lifesaver sir! I was about to chuck the door lock across the street. My Yale X lock had been connected and working great for over a year and then without any reason went offline. The only way I could get it back online was to create a new home location in Google Home. Of course this would mean having to reconfigure everything in the house which would have been such a PIA. After watching your video and following what you did, boom... back connected (after resetting the lock, resetting the connect, rebooting my phone, router, modem, removing Nest Doorbell).. I've over 50 devices in my home network so I'm no rookie but man... this stupid lock had me ready to snap. Thank you!
You were exactly in the same position I was before I figured it out. Well over 100 devices on mine, had to reconfigure once when google F’d up, wasn’t going through that again with a lock… I feel your pain hahah. Thank you for your feedback. Glad to help.
I spent 4 hours trying to do factory reset after looking at google support instructions. Then I found this video and it worked in minutes. I’m so mad that I wasted a whole bunch of time and I’m very happy that it’s fixed
I feel your pain, did the same until I figured out an easier route. Had to share, glad it still works. Much simpler than changing router settings.
🙏🏼😎 I was in disbelief after all I've been through with this da/n thing. Works on my app again with an easy fast set up. Thank you. Nice to have back after 2 years 🤙🏽
You are most welcome, glad it worked for you! Thank you for the feedback! 🤘🏼
I wish there was an award we could give you. Just when I was about to give up I stumbled across your video. I did have to hit 'max compatibility' in my hotspot settings to get the devices connected but I am in shock that the lock is working again. THANK YOU!
The feedback is all that’s needed, glad to have helped! You’re most welcome 🙏
You sir, are a hero! Thank you! I have been complaining to the wife for hours about this, after Googling the problem and watched your video, I got it to work within minutes. I owe you a beverage, sir.
🙏 Virtual beverage 🍻 accepted Sir, thank you for the feedback!
Same, I went months without it online. Thunderstorms killed the power and it disconnected everything. Thank you!
You’re most welcome. Thank you for the feedback!!!
SIR. THANK YOU!!!!! I only changed the thermostat and it worked!! I was so close to just not even having a door in my home and just living door free 🤣🤣🤣🤣
Hahahaha I feel your frustration 😂😂😂!!! Glad you maintained your door having status and that this fixed your issue. I appreciate the feedback! You’re most welcome.
Thanks for this video.
Using your guidance, I was able to get one of my new Nest Locks to connect but I couldn’t get the second one to connect after a week of trying.
I gave up & called OnTech for a service call. The tech arrive & immediately knew what to do. We removed my two Nest Thermostats from my Nest account.
While the thermostats were off the network, we went through the connection process for the locks & all worked as designed & then added thermostats back to my Nest account.
Not sure having two locks created a unique problem for me & yes the service call to OnTech was worth every penny.
Thank you for the feedback!!!
I was about to lose my mind with this lock. Thank you for the video!! Yale sent me a new lock and come to find out it wasn’t the lock itself that was the problem.
You are most welcome. I appreciate the feedback. Sorry you had to go through that hassle.
Thank you! I spent days to figure it out, even ordered a new one, same thing happend. Thanks to your video, I made it worked!
So very glad to hear that! I appreciate the feedback! You are most welcome!
Wow you saved me!! i have been reading and trying for more then 3 days but your video helped me connect my door lock today!! Thanks!!
You’re most welcome.
Thanks so much! 2 hours of pain until I tried this and it worked. Nest support was no help. Thanks again!!
Appreciate the feedback, thank you!
Genius! I finally decided to deal with Nest Yale Lock in offline status. Reset factory lock. Totally not necessary. Just requires connecting Nest Thermostat to Hotspot as you suggested. Didn’t need to do anything to Nest Connect. Once I switched Nest Thermostat to Hotspot, The Nest Yale Lock (previously connected) automatically reconnected. Then I just clicked the Nest Thermostat back to regular WiFi network. Awesome! Thank you! Yay! Happy Happy!
You’re most welcome. Glad to hear it worked out for you. Thank you for providing feedback.
@@JohnPauls I shared your video in Nest Home users group giving full credit for your GENIUS recommendation!
Thank you, not genius haha just found a simple workaround. Appreciate it Michelle, have a great day.
You Sir, are a life saver. I was about to go buy either a new Nest Connect, or a new lock, or both. Thank you!!!!!
You’re most welcome, very glad to hear you didn’t have to do that. Appreciate the feedback!
Update. It seems to have lost its connection again, and the nest connect will not recognize my hotspot. Any ideas? The thermostat will connect to the hotspot, but not the nest connect. About to give up and buy HomeKit compatible smart lock and doorbell. 🤬🤬
Do a factory reset of the nest connect. I had this happen once.
@@JohnPauls is that holding it till it goes yellow? Tried that. No joy.
Important: If you hold Connect's button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. To prevent this after the light turns yellow, immediately release the button, and then press the button once more to cancel the factory reset.
Don’t hit the button after. Let it sit.
This worked bro. You’re a lifesaver🥂
I appreciate the feedback brother, thank you 🥂
You are my hero! How has google not figured this out and fixed this issue?!
Thank you for your video. I ended up trying my chromebook before your walkthrough. For whatever reason, it made the connection right away over using my android. I really appreciate you posting this issue.
You’re most welcome. Thank you for the feedback.
I highly appreciate the video. this is great help and I finally able to fix my door lock wifi, Thanks John
You are most welcome. I greatly appreciate the feedback and glad it’s still a viable workaround.
I happened to use it again recently myself after an internet blackout a few months ago.
Hello all, I was about to follow the video's instructions, (which could've perfectly well worked per the video and several comments below) but instead I factory rebooted the Nest Yale lock. You need to remove the case, remove batteries and on the sides you'll see 2 screws. Unscrew them and then remove the Yale so that you can press the reset button. The keep it pressed while you put batteries back in. Then follow instructions on how to reset. Then add in Nest app and follow instructions. If you get error message try it once or twice more and you'll be fine.
Factory reset does help, thank you for your feedback and insight.
Genius. Thank you so much had a horrible time. Used two phone as well and sure enough switch to hotspot then back to my eero WiFi six. Thanks a million
You are most welcome, I appreciate the feedback. Glad you’re back up and running again. Thank you for watching.
You are my hero! That worked....my hotspot wasn't so hot but I used my work mifi and it worked! I'm still drinking wine but it's in celebration now.
Hahaha thank you for the feedback!!!
I don’t have the thermostat but was still having the same problem. Thanks so much for posting this!
You’re most welcome. Thank you for your feedback, helps others 🙏
Thank you for this info. When I used two phones, one as the wifi hotspot, and the other to do the setup, it worked properly! Then change the network back to your normal 2.4ghz wifi and you are good to go.
You’re most welcome. Thank you for the feedback.
I run a mesh intranet in my house. I could not get past the T103 error until I powered down all remote mesh nodes. Once all devices connected to a single mesh node, the error went away and I was able to complete setup without problems.
@@QXr30 thank you for the feedback. Also running a mesh network, 4 satellites + router. Have not experienced that but it is good to know.
@@JohnPauls I fought the problem for 2 days, watched every video, internet searches, reset the hardware, reinstalled the app before the light bulb turned on. Once I figured this out it popped like it should.
@@QXr30 great job, I’m sorry to hear about your struggles. Google has been terrible at figuring out a fix for this fairly common issue.
You saved me hours of work. God bless
I’m glad to hear that Usman, thank you for providing your feedback. Thank you, God Bless you and yours as well!
why TF is this not listed anywhere in the app!?! You are amazing and deserve a nobel prize lol I was stuck for hours.....fml you're the best. thanks man.
Hahahaha thank you very much brother! 🤣 I appreciate the feedback. Most welcome.
Thank you!!! Not all heroes wear capes 👏🏻
Thank you 😊
Late finding this but thanks. I’d been considering getting rid of all my nest cameras and thermostats just because of this idiocy. Basically I figured out, following your advice, just moving my 2 thermostats to my phone hot spot temporarily allows the lock to connect to the connect. This is a gigantic frustration. Appreciate your help.
Thank you, greatly appreciate the feedback! Glad it worked for you.
Dude, thank you so much. This was driving me crazy!!!!
My pleasure, glad to help! Thank you for the feedback 🤘🏼
Sir you are best 👍🏼....thanks for the video 😊. After connecting my Nest Connect to my Lock...I feel fulfilled 😅😅
You are most welcome
I was so excited amd grateful to you for this. It worked. But unfortunately, a dew kinutes after we switched back to home wifi, the same problem happened again.
Try to get into your router settings and turn off 5GHZ. See if that works.
Legit my issue was the thermostat being on 5ghz and the connect being on 2.4ghz, no matter how many times I reconnected the nest connect on a wifi6 router it would last at most an hour. Thank you for this video.
It was fine up until a month ago or so after some firmware upgrades, I guess it’s best case to keep iot and small devices off 5ghz entirely, idk why I ever connected the thermostat to 5ghz in the first place.
TLDR: the thermostat changing from 5ghz to 2.4ghz solved the connectivity issues with my connect almost instantly.
Very glad to hear it worked. Thank you for the feedback.
Dude!!! I wish I had come across this video about four hours earlier. Your method worked like magic! Thanks for posting this! Stupid Nest!!! 🤣
You are most welcome!!!
Omg your a life saver my nest x take lick has not been set up for a couple of minutes I connected it to my hotspot and it worked that is so much
You’re most welcome. Appreciate the feedback ☺️
I've been losing my mind like some of these other commenters!! But still no luck - I am really hopeful this awesome video can help me. However, I don't have a thermostat. Just the nest connect and lock. The nest connect connects to WiFi no problem, then I get that dreadful error when I try to connect the nest connect and the lock. I tried to do a hotspot, but the hotspot was not recognized by the nest connect as a network to connect too. Ugh!! Any advice? Thank you in advance.
I’m in the same boat, any help John???
You’ll have to factory reset whatever device the account was initially tied to unfortunately. Google has been terrible with the Nest / Home ecosystem consolidation.
@@AERocker So I actually got it to work with the hotspot trick. However, the hotspot from my phone was unrecognizable as a network to join, which was my issue for a while. I found out I was able to create a hotspot on my laptop, which the nest did recognize. Once the nest was connected to hotspot Wi-Fi, the lock connected to that, then I just switched the nest to the normal house Wi-Fi and everything kept working.
I got everything setup but after I changed my connect back to my wifi my lock won’t work in the app anymore. Any ideas?
I just did what you said. First I connected the thermostat with my hotspot and then try to setup my nest connect but it still is not connecting. Did I do anything wrong?
Fantastic vid! This was my exact problem - and your solution worked! 👏🏼
Appreciate the feedback
another person's mind you saved, thank you!
Hahah thank you, appreciate the feedback. Glad it worked for you John!
Great video. Unfortunately for me the app won’t find my hotspot. Pretty frustrating to say the least.
Did you try resetting everything? I’m sorry.
Thank you for the feedback.
Wish I saw this sooner, great video!
Thank you
Fantastic! Thank you!
You’re most welcome
Have tried following the steps, however my hotspot doesn’t show up when trying to connect it to the nest connect. Any help would be greatly appreciated
Is your hotspot broadcasting on 2.4ghz? If the Nest doesn’t see it, a factory reset may be in order.
@@JohnPauls had to set it to Maximize comparability and it worked. Thanks a million for this fix!!! It worked perfectly!!
Awesome!!! Thank you for providing the details, this helps others. You are most welcome!
Thank you this worked great for me!
Thank you, I appreciate the feedback!
This works! Thank you so much!
You’re most welcome Mike, thank you for the feedback!
Hello! I did exactly what you explained in the video and it worked but when I try to get the nest connect back to my wifi I get the same problem. Any recommendations?? Thank You!
Factory reset the Nest connect and try again.
This is so disappointing. Google let us down on this one. So frustrating.
Super helpful! Thank you!
Thank you for your feedback, you’re most welcome!
Hello, If you could help it would be Greatly appreciated. I have four nest T-Stats change them all to Hot Spot. Then I was able to add the Nest Connect (using the Hot Spot Wi Fi) to my home, could not add using House Wifi. But Lock would not connect to Nest Connect. So right now four stats are back on House Wi-Fi and Nest Connect thinks it is connected to Hot Spot. Hot Spot is off. I tried to change wifi on the Nest Connect to House, but will not work. Note I could not change the wifi on the Nest Connect with T-Stats connected to Hot Spot or House Wi Fi I tried both. I am stuck. Nest Connect thinks on Hot Spot Wifi, Yale Lock will not connect to it. Any ideas. Would/Could I turn off 5GHZ wifi on Orbi Router help? I have a Orbi router with two (2) satellites. Thanks for any help.
Yes I have an Orbi with 4 satellites, temporarily turn off the 5GHZ and try the procedure again. Make sure the lock batteries are recent.
The factory reset procedure for the connect is not straight forward. Do this as a last resort.
Reset the Connect: If you hold Connect’s button for more than 8 seconds, the light will turn yellow, release the button right away.
Then immediately press and release the button once.
A yellow light means that Connect is trying to reset itself to factory defaults, which will remove Connect from the app. Releasing the button while the light is yellow and then pressing the button once will cancel the factory reset.
You’ll need to add it back to the app after the reset.
You’re most welcome and good luck. 👍🏼
@@JohnPauls THANK YOU So Much for your HELP. Switched off 5GHZ Band, than had to reset Connect (without doing “Factory Reset” ), it ALL worked. THANK YOU So Much. Now I am afraid to turn the 5HZ back on …….do you think I can.
@johnhaberkorn5470 so glad to hear that John! You are most welcome!! Yes, it should work once you turn it back on since it finally found the 2.4. I did the same thing, you can’t suffice on 2.4GHZ alone 😂. Let me know how it goes.
@@JohnPauls OK will do in AM. Have a GREAT Night, Thanks Again.
@johnhaberkorn5470 thank you John, you too! My absolute pleasure, I appreciate the feedback!
My connect won’t even locate my hotspot. So that’s nice. Thermostat will, but not this stupid connect. I’m over this.
Try factory resetting it first. Had this happen once.
What about T026(4060) these solutions on forums does not work and I tried this solution. It also did not work. Do you have any idea?? Thank you! This solution did work on my other one at a different house but did not did get the “T026(4060)” code like this one!
Thanks for the video
Thank you for watching Angel!
Thanks, this worked for me
I am glad to hear, you are most welcome!
I'm having the same issue with the thermostat. I'm getting the same error while trying to connect the app. I do not have a Yale door lock but I am using the Google mesh Wi-Fi.
Try connecting the thermostat and or connect to your mobile hotspot, once they’re connected switch back to your main WiFi.
this solved my issue. thank you!
You’re welcome!
LIFE SAVER!!!!
Thank you for your feedback.
I'm having the same issue, the issue seems to be dual band mesh networks that simultaneously run 2.4 and 5Ghz. The lock connects only to 2.4 hz, I have an eero mesh network and I am able to pause the 5ghz connection in order to setup my device, but somehow still have the same error code. I think like you mentioned in the video, the darn nest connect is feeding off of some other nest device (I have nest hello and nest thermostat) still using 5ghz. It seems like such a pain to swap all my devices to my iphone hot spot. On, that note I tried connecting my nest connect to my iphone hotspot but for some reason it can't find it. How did you get it to find your iphone hot spot without issues? I'm like 5 hours into trying to make this thing work...
That is exactly the issue, I mentioned it in the the video, also using a dual band Orbi Mesh. I used an iphone 11 pro, ensure allow others to join is ticked off, have a simple password set up and be near the thermostat. Search for the hotspot on the thermostat then proceed with the rest. You won’t need to switch all, just the thermostat and then the lock. Once the lock has signal, switch back on the thermostat to the regular network, everything else will follow suit.
What if u don’t have a thermostat
Factory reset the connect and force it to connect to your hot spot.
I am having the same issue currently. I have a ecobee thermostat. I disconnected it from the wall. Is that enough to stop it from getting a connection?
Wouldn’t know, sorry. Only have the Nest.
Thank you!
You’re most welcome
Hello! I’m having trouble connecting my lock to the app as well. I watched your video but I am unable to connect my Nest Connect to my hot spot! It doesn’t give me the option and it wants my phone to be connected to the same network but I can’t connect my phone to its own hotspot.
Have it forget the WiFi network, factory reset it. Create new profile using your hot spot. Once established, Switch to regular WiFi.
I'm having an issue with both my door locks, they show offline, and there seems to be no way to reconnect to NEST CONNECT. Nest Connect is setup on Wifi, but I can't add my door locks back onto the connect. Seems Nest may have done an update that no longer works for my door locks. Really lame.
Did you try turning off WiFi, connecting to a mobile hotspot then back to WiFi?
Not working for me either :(
I’m having a similar issue. I have the Nest Yale lock, the Nest Hello, and google home mini. My nest connect seems to be hooked up to 2.4 hz only and I have the ASUS Zenwifi aimesh system. Does this mean I have to hook up all my google devices to either my hotspot or to the 2.4gh network in order for me lock to be online?
Just found out my cellular plan doesn’t have mobile hotspot either. 😔
Or am I better to just return my mesh router and just purchase a regular non mesh router?
I have an Orbi Mesh WiFi 6, it works with it, just initial set up that is a little difficult without physically going into router settings and disabling 5ghz. This is an easy workaround - if you had a mobile hotspot. Sorry.
Thank you so much!
You’re most welcome
What about if I just unplug the nest thermostat while I configure nest the door lock.
Won’t work. The app remembers the thermostat. You’ll have to delete it as well.
my man, thank you.
You’re most welcome 👊🏼
Ok I don’t have a thermostat and I can’t get a hotspot cuz I don’t have mobile service at my house Help
Thanks a lot !!!
You are most welcome Michael!
My Nest yale lock sayings its not locking, but it’s locked. What’s going on?
Check batteries, may be weak.
what if you don't have a google thermostat but have a wifi 6 mess. i follow your steps but i'm still not getting it setup
Sorry, I know this works for Google, may not work for other brands. Try going into your router settings and temporarily disabling the 5 ghz signal.
After factory reset my Nest Connect, nothing turned green after blue. I tried alot of factory reset of Nest Connect, and nothing happens.
It may be having difficulty finding a WiFi signal. Bring it closer to the router and try again.
Can I use a camera ?!
And what if you don't have a nest thermostat???
Factory reset your Connect. This issue usually presents itself due to needing the thermostat to connect it to the internet. Factory resetting forces it to look for a new source and not piggyback off other Google products.
Oops I rushed into this without reading more...I get it now:) thank you
@OmriKleinberger you’re most welcome!
Edit: I was finally able to get my nest connect to connect to the app. I needed to reset my thermostat, which then allowed the nest connect to use my nest protect as a way to connect to wifi. Of course, now I can't get the nest connect to connect to the door lock yet, but baby steps. Original: I am having the hardest time getting the nest connect to actually get added as a device. It always fails to connect to the internet when trying to connect to my thermostat. I am in the starting stage, and this still didn't work for me. So far I have never been able to get my nest connect to connect to the thermostat for wi-fi. Killing me.
If your thermostat is having issues connecting to the internet and won't find your wifi network, you might have to get them to send you a new one. This is a pretty common issue. I just had to exchange mine, took them one day to send me the new one.
@@oh.proxii I solved it actually by resetting the thermostat which then allowed the nest connect to use my nest protect as it’s Wi-Fi setup point
Thank you for the update.
Too much works!!!!
This issue happened to me too. But this is what I do: remove all devices from apps. Then install the Yale door lock first, then install thermostat.
I have the exact same nest connector and Yale and thermostat as yours.
That seems like a lot of work too 🤔
My keeps going offline but comes back online it’s great when it stays Online.
Is it near the Nest Connect?
@@JohnPauls yes
Run the connectivity test on the Connect, how-to can be found in the Nest App. Weak signals, walls and obstructions seem to affect the Connect more so than other WiFi bridges. I have the Orbi WiFi 6 Mesh router with 4 satellites on Gb speed.
Thanks, that worked. ⭐⭐⭐⭐⭐
Thank you for the feedback
Mine won't even go into pairing mode. It just keeps saying "privacy mode on/off" no matter how long I hold it
Factory reset, you’ll need a paperclip or the provided pin tool. Pull the battery cover.
@@JohnPauls i pulled out off and took the batteries out and put them back in... still no pairing mode with the button
Did you hit the factory reset button inside the battery case?
@@JohnPauls No! Where is it? Do i have to disassemble the lock to get to it?
No, just pull the battery cover off with the pin tool, there’s a button there near the batteries.
Hi , i cant connect my yale lock to the nest connect. I dont have thermostat i just have de nest connect to the lock and i download the app and i cant make the lock to connect
Pleseee help me !!
Factory reset the connect and lock. You’ll need the pin or paperclip to reset the lock.
I cannot my personal hot spot on nest connect
Factory reset, plug it in, hold button for over 8 seconds, light will turn yellow. Retry
If you hit the button again after it turns yellow, it will cancel the factory reset, so don’t do that.
I’m having the problem right now and I’m so confused lol
The failure of google to explain why it doesn't connect. The error codes make no sense if there is no explanation.
If thermostat and nest connect are connected to hotspot, what do u connect the lock to
The lock connects through the nest connect.
So wouldn’t that be the same issue , there both (thermostat & connect) on the same network which is blocking the lock itself
Please help , I’m breaking my head over here , was on the phone two hours with someone from google, nothing helped , at the end they said return it for my money or get a new one
Gonna try it now
John Paul’s GarageCade u sir are a hero , it worked , thanks a ton
Why not just disconnect the Thermostat ?
Tried that, won’t connect.
It doesn't make sense, there is no way to let the stupid Nest Connect connect to my own iPhone hotspot, because your phone can't use your own phone's hotspot.
I think you better write down each step.
Ummm your phone can be a hotspot. I think you need to rewatch the video.
@@JohnPauls I spent 4 hours, now I figured it out! The trick is you need to turn on "maximize compatibility" in the iPhone hotspot, otherwise Connect is not able to find it.
Also, you have to remove the Thermostat first, then add the lock. With the Thermostat, there is no way to link the lock
Awesome. That’s new.
This DIY video, like all too many in the same vein, focus very little on the problem and instead focuses on the individual or some other ancillary problem.
I focused on providing a workaround I found for products that should work as intended but for some reason didn’t, that’s all. We know the problem - will they ever fix it through a proper firmware update?
Get a quicker intro.
The nest products are garbage! Do not buy any. Nest speakers, cameras Yale lock. Constantly discont
Garbage discontinued product!
It’s a lock, what you expect out of it?