I purchased a Hub II grill and there is a problem with the rotisserie. It pauses about 2 seconds in the same location on every rotation and then continues. This might not sound like much of an issue but it causes whatever I am cooking to overcook or burn in the area that faces the fire when it pauses. I contacted Everdure via email and they responded via email and promised to repair it. Six months have passed and they have not sent a tech to repair it. They stopped responding to my emails. Don't bother calling the customer service number. They don't answer and never return a call.
Hi there, we are sorry to hear about your experience with our customer care team. In order to best follow up and find out more about your situation can you please use our contact form via our webpage: everdurebyheston(dot)com(dot)au/pages/contact and select the subject "Press or Marketing" when submitting the form. This will allow us to continue the conversation and follow up accordingly.
True, there's no cover for this grill. I use a sunshade/parasol to cover mine when grilling in the rain. Has the added benefit of getting zero rain on the food compared to my previous grill where the food got wet when I had to flip the meat etc.
I purchased a Hub II grill and there is a problem with the rotisserie. It pauses about 2 seconds in the same location on every rotation and then continues. This might not sound like much of an issue but it causes whatever I am cooking to overcook or burn in the area that faces the fire when it pauses. I contacted Everdure via email and they responded via email and promised to repair it. Six months have passed and they have not sent a tech to repair it. They stopped responding to my emails. Don't bother calling the customer service number. They don't answer and never return a call.
Hi there, we are sorry to hear about your experience with our customer care team. In order to best follow up and find out more about your situation can you please use our contact form via our webpage: everdurebyheston(dot)com(dot)au/pages/contact and select the subject "Press or Marketing" when submitting the form. This will allow us to continue the conversation and follow up accordingly.
What do you do If it suddenly rains? Then the tray will be filled with water?
True, there's no cover for this grill. I use a sunshade/parasol to cover mine when grilling in the rain. Has the added benefit of getting zero rain on the food compared to my previous grill where the food got wet when I had to flip the meat etc.