No Cruise for Wheelchair Man, CRUISE PRICE TRANSPARENCY, Key Bridge Cruise Update, CRUISE BED BUGS
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- Опубліковано 18 тра 2024
- Disabled man denied cruise because of wheel chair and the current top cruise news and cruise industry updates. Carnival Cruise Line, Royal Caribbean, Norwegian Cruise Line and more.
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Wheelchair/ scooter needs should be in the online check-in process if it's so important, not "somewhere" on the website .
It literally is.
I just checked in my mom and it literally is a part of check in. This person just missed it.
It definately is there i filled it out myself for my hubby
They need to know how many people may need evacuation chair if yhey cant walk down staire
It is.
No excuse.
"Oh, you didn't fill out the form? Well, let's do it right now." That would be reasonable customer service. By law, most places of public accommodation are at least partially wheelchair accessible, and although some parts of a ship might present difficulties, I would expect that the basic areas can be accessed by wheelchairs.
I agree
I heard it's not about accessibility but more about having it documented to plan for the number of necessary crew assigned to those Passengers if there is an emergency. If an emergency is called staff have to go to the assigned rooms to assist anyone with mobility issues.
I don't think cruise ships follow the same rules as buildings on land about disabled access. If so, which country's law would apply? The country that owns the ship, where it docks, or laws of the sea?
Yeah let’s do that for every cruiser. I am making a point that if they do what you are saying then nothing is learned and everything is expected to be just handed out. I would suspect there have been other wheelchair cruiser that had no issues filling out the form. I wish customer service had the time to hand hold every rule ignorant person to properly educate them on their rules because it is truly needed not just on this issue but all the other rules people seem ignorant on that are clearly listed but are violated all the time. Some of which have been showcased on this very show. Be responsible for your own due diligence.
1) ADA rules are NOT applicable outside the USA; 2) It's not the number or type of ability assistance devices as they would go down with the ship....it is about meeting the PASSENGERS NEEDS in anemergency and making sure they are able to get off the ship.
Speaking of "for your face", your face is noticeably slimmer. Congratulations on your healthy changes.
I sail Carnival frequently and I am in a wheelchair. As soon as I book a full access room I have to fill out a form and if I dont they will not allow me to have an accessible cabin . Also Carnival has a company, Scootaround, that works with them and they bring extra scooters for people whose wheelchairs cant be on the ship, Scootaround will hook you up with a scooter right there
Supplied scooters is a great idea. Some wheelcahirs by design may not be able to access even special areas on the ship.
@@garfieldsmith332it’s always best to reserve a scooter to make sure you have a guaranteed mobility device. Please never count on this. This is a backup plan, not a plan A.
Yep I’ve rented one for my mom after a mixup by the cruise ship. They gave us a 50% discount on the rental. It was a fair compromise
I'm kind of assuming that it's more that they booked through a broker or similar since it seems that they booked a room like that, so I'd think that there was either a mixum in things or they were part of a large group packaged cruise.
I think all businesses should be required to disclose the actual price upfront in their advertising. Hotels (added resort fee), cruises, concert tickets, cell phone and cable service, etc! Right up there with cellular carriers claiming a rate comes with "unlimited" data, but in the fine print says they'll throttle you down to a speed so slow you couldn't function anyway if you go over that limit! All of it is bait and switch!
I understand that the POTUS is encouraging Congress to require all extra charges be identified and explained. Free us of those extraneous charges without explanation. Congress how about doing SOMETHING besides carry Trump's insane cultism to fruition.
Yesssss to all of this!
Just returned Friday from Long Beach. Sailed with teen grandchildren on Carnival Radiance. I was very pleased to see the many folks with special needs and wheelchairs who were cruising. I love cruising and am glad to see it open and available to everyone.
Every passenger who is in any way disabled must realize there will be special rules and forms that will be required of them. They are not like the everyday passenger who just books a cabin, buys a drink package and happily boards the ship. The ship makes what accommodations it can but there are always situations that arise. In this case by not filling out the form in advance the ship did not have a crew member that could be assigned to Mike. Unfortunate but Mike made the mistake, not the cruise line.
Oh boy.. he was responsible to fill out the form long before he cruised. Some cruise lines are saying the size of the wheelchair/scooter is a factor now. They must go into your room and remain in your room until it is used. The older wheelchairs are big and bulky. .. or he would have known his wheelchair was going to give him problems. They actually have wheelchairs/walkers /scooters on board you can rent. Also, outside companies will deliver to the cruise line. I know this because I took my disabled sister on cruises with me! It is sad that this happened to him and his family.😢
The person that lied about the bedbugs should be tracked down and sued for defamation. Glad you are back home safe and sound. Just booked MSC for 9/29 and I cannot wait!
Yes, the passengers that lied and said they had bedbugs in their cabin, Should be SUED for DEFAMATION.
So excited to hear California is now requiring cruise prices to include taxes, port fees, etc. I hope this happens country wide. It's time cruisers see the entire price before going through the booking process.
Hope that goes for everything else you buy in California then. Those potatoes better have taxes added to the advertise price if not not I’m not paying taxes after. 😂
@@Nightsweeper Potatoes (like all groceries) aren't taxed in California.
@@Nightsweeperwow, shows you don’t know what your talking about. No taxes on food in grocery stores in California. But , in all of US, the price on the sticker in every store, is not the final price at the register. Unlike in Europe, where the price on the sticker is the actual price you pay! Imagine that!
I believe all of the cruise lines that don't already do this have announced that for the sake of simplicity, all fares will include all taxes and fees. RC and NCL have made this announcement, for example. Some cruise lines already do this - Disney is an example where the advertised price is the total price.
This is a very good thing. Pricing is currently almost deceptive as you have to get into the booking process to see what the taxes and port fees are..and they are different for each cruise. You think you are booking a 7 day cruise for $500 then find out with taxes and port fees it going to be $1200. Knowing that up front or initiating a flat tax and flat fee per port would make it much easier to be realistic about cruising. Flat tax of 10% of your cabin fare. Port fee of $50.00 each port anyone with a calculator could figure it out without going thru the process til the end.
I was in LA in March for the first time ever, and I couldn't stop singing "I was born in East LA" Shout out Cheech.
Hi, I’m a PO cruiser and wheelchair user to be clear, the reason this form can’t be filled in after a booking is made or at the embarkation terminal is because the disabled cruiser must have an accessible cabin when using a mobility aid. These cabins are larger to accommodate the extra space needed. There are crew members allotted to assist disabled passengers in an emergency. Some people also require a companion to cruise with them if their needs indicate this. Incidentally anyone on dialysis may not cruise as there is no backup for this medical requirement. When booking an accessible cabin this must be done by phone, not online. It is impossible to book it online. When you are speaking to one of the very helpful booking advisors they are very clear about filling out the declaration disabled cruisers are required to lodge. The number of disabled cruisers is limited to the number of cabins available. You cannot stay in a regular cabin with a mobility aid. It is really a very easy booking experience with many things explained. Love your vlogs BTW.
I cruise with Carnival. My husband is in a wheelchair and the information is readily available. My PVP also makes sure all paperwork is in order when booking. Thanks, Tony for all your content!!!
What us a PVP?
@sharonobryan9713 it's a Personal Vacation Planner with the cruise line.
My father-in-law used a pvp to make sure he knew what to expect when needing to book his accessible cabin to fit his scooter.
P&O's form isn't obvious. One has to search for it.
@MistySuttle Thank you. Do they charge more for that? I have to use a wheelchair and have been afraid to cruise. A wheelchair is not the same as a scooter, electric or otherwise, but I know other cruisers have been complaining.
I’m all for transparent pricing.
To me, the price is transparent. I am 75 yrs old and understand that when booking a hotel room, a cruise or any type of venue, there will at the very least have taxes added.
I would think that as part of the paperwork, everyone should have to fill out and answer, "Do you use mobility equipment". That way if the answers aren't answered it will not submit until you answer all the questions. That is how most companies handle questions that they need answered. That said, if I were to book a cruise and a few days before having some kind of accident where I am now confined to a cruise but the doctors sign off on me going on the cruise, am I going to be denied boarding because when I submitted the information I submitted it with the info at the time that I didn't need a wheelchair. This is all a great reason to use a travel agent, so they can handle all of these types of details.
I’m glad that cruise lines will have to start being transparent about their pricing. They lure you in with a low price and the next thing you know you’re checking out with a price that’s twice as much. Never could figure out their cyphering.
My sister and I both have mobility scooters and book handicapped cabins, on Royal and Celebrity most recently. Before Covid also NCL. Sometimes one or both of us or neither of us get a handicapped form to fill out in advance. So obviously this process is totally variable or random. No reason these very general forms could not be filled out at the port if the company doesn't send them in advance. It is crazy that P&O refused this man from boarding. Somewhat similarly I recently got a new form in advance from Southwest before flights where I had already booked, notating I would be bringing my own scooter and type of battery. I dutifully filled out the form, which said bring to flights. Strangely on 4 legs of the flight not only did no one ask to see it, even when I tried to hand them the new form, no one at the front gates or flight gates wanted to even look at it, but instead just asked the usual questions of how much did the scooter weigh and what type of battery....
I've commented on Don's channel on this. I logged onto my p&o account for my upcoming cruise (p&o have no app and always need to remember your booking ref to log on). On the homepage (on mobile)you have to scroll all the way to bottom to 'helpful information'. Theres a tab there amongst many called 'on board accessibility needs'. You click through and thats when you find out about the questionnaire. I'm sure people not used to travelling in wheelchairs may not realise there's often forms and could easily miss this on the website. P&o need to update the admin side of things (and create an app!!!).
Definitely! Adjust your website like the airlines. They ask everyone booking if they have any special needs and then that could open the questionnaire. If this form is buried somewhere not obvious on the web site I don't think this poor gentleman was at fault.
I work in the travel industry in the UK and I've been selling P&O for over 26 years, and this was the first I'd heard of it. It's basically so they can allocate a staff member and an evacuation chair to that person. But I think if you book an adapted cabin, that should be a given. Also with regards to pricing, in the UK all taxes have to be included in our prices (even sales taxes) it always makes me chuckle when I see that you have to add it. I guess it's whatever you are used to isn't it 😂
Thanks for the reminder, Tony! I am leaving in under 30 days, and forgot to note my husband's CPAP. You may have just saved our cruise. Thank you!
Don't forget to request distilled water
Request distilled water, and bring a surge protector free extension cord. Sometimes outlets are in odd places.
I already bought the water, and there are outlets by the bed. Thank you!
They can supply water & extension cords onboard & u can order h20 on your planner/manager pre cruise.
This is why working with the company directly or with a travel agent is important.
We just switched a cruise to a travel agent and I cannot see any pricing for our cruise
Your agent shoul be giving you that info. @@robertb7864
I'm going on P&O in less than a month. I had to file a Q&A form for a CPAP that we will be taking. NO it is NOT readily apparent on their website. I heard about the man with the wheel chair and had to DIG through the website to double check our paperwork was squared away. Later, I found an email where it was buried in the minutia of a "getting ready to sail". The man had a wheel chair accessible cabin booked. He should have been accommodated.
I'm all for the all-in prices. No surprise when clicking "Book"
If that’s the case then everything you purchase so be. Includes the pack of gum you pay.😂
@@Nightsweeper Sorry? You're not making sense. We're talking about port fees and taxes that should be included in the posted price.
Your buddy Don, did an awesome job explaining the bed bug story.
He is very good!
Individuals with mobility equipment will need additional assistance in the event of an emergency evacuation. It’s about more than a form or getting around the ship, it’s about safety.
I see your point yet he was traveling with family who were more than capable of assisting him.
@@debrathomason9949 We recently found out that a companion can’t push a wheelchair down a jetway! That was a bit of a shock, who knew. There are things like lifting a passenger into a lifeboat, I expect, cannot be done either -- even if they are a sumo wrestler I expect!
So assign a crew member during embarkation.
@@debrathomason9949but the ship could be held liable if something happens for making an expectation to their special needs policies
I enjoy the news and the adventure videos. You’re entertaining no matter the type of video.
Agreed.
❤ we love you, Tony! My husband and I each have separate subscriptions and separate likes to DOUBLE the score!! Keep up the great work!
Thanks for sharing your cruise news and fun.
One of the longer reports says that Mr Ashton had booked the same way for a cruise a year earlier without any issues. If P&O desperately needs wheelchair details, you'd think they'd be more consistent about it. And if the form is something new since Mr Ashton last cruised with them, they really should have followed up with those who booked accessible cabins.
Also, the rules say you're supposed to fill the form out at time of booking. If he booked over the phone with P&O, then the agent should have asked for that information at booking time.
Love your travel videos. Keep them coming. Makes me feel like I am on vacation! Thanks
I love your content, news, views, and fun adventures. Love it thank you❤
I really love your adventure videos!!! Keep them coming.
I love watching your adventures, it gives me an idea of what to expect in different ports that I've not been to yet.
I think having all charges lumped together is an awesome idea. Those extras add so much.
I like all different kinds of vids! I especially like your walking in port vids! Keep em coming- many of us ARE watching! ❤
I really loved your California adventure. Glad you enjoyed it.
The only thing I can think of is that they were out of wheel chair/scooter accessible rooms, but if that were the case they could have told him that. I think at the time of booking the questionnaire should be made to be filled out before completing the booking.
He had booked an accessible room. The issue was that there must be a crew member assigned to a wheelchair bound passenger and there wasn't one available because Mike hadn't filled out the form.
@@hollypotter6989 I would think if someone books an accessible room someone would automatically be assigned to that room.
@@hollypotter6989 Right, because they hire these special crewmembers one cruise at a time.
I have disabilities as does my son in law. Filling out the forms for airlines and cruise ships makes life easier. Booking a cruise before asking for a cc ask if there are any cruisers who has any mobility or health issues. Until you’ve been there you don’t know. What a shame for that man.
In the past, you can also call and talk to customer service and they will enter your mobility equipment for you. Sometimes depending on the cruise line, it's difficult to fill out the form online and send it back. Otherwise it must be printed out and sent to them before you cruise. It can be confusing
Yes, the prices listed for cruises should include all mandatory charges such as port fees, taxes, gratuities, etc. Then, there should be a realistic estimate of typical add-ons, including wifi. The cruise industry should not charge as if they were a law firm, burying the actual cost under an avalanche of secondary fees. Anything other than a disclosure of the estimated final cost is unethical and breeds mistrust at the outset.
Really liked your latest series, keep them up, your channel is not only about cruising but getting the most out of vacationing in general.
Thanks for the cruise news and your views
Tony, I love the news but the travel vlogs you've done are just awesome. Thanks for taking us along!
I thoroughly enjoy those adventure videos. Keep em coming, please! ❤❤❤
Yay back to the cruise news for my face!!!
I really enjoy the variety of your content.Thank you for all you and the lovely Jenny B do❤
Regards any disability or medical requirements. It would be prudent for the cruise line to have a tick box "does any passenger have mobility or medical issues". If you tick the box then it prompts any necessary action forms automatically. The problem is when you book through an agent and the cruise line don't deal with the passengers and only the agent pre-cruise
Loved watching your CA videos.
I have to tell you I do like your adventure videos! It’s great to see someone who cruises so much and see their point of view! It absolutely helps us new cruisers to see what’s in store! Thank you for all your videos! ❤️
We love all of your videos! Thanks! 🎉😊
We love you Tony !!!!!!
I really love the travel videos because it tides me over until my next adventure. I also love the cruise news videos!! Keep 'em coming please and thank you!
A simple check box that doesn't allow one to advance in the checkin process would be easy and fitting if it's so important.
Not only do I watch and have been subscribed for over a year, I've enjoyed each video. Thank you for posting your cruises and travels to other destinations, along with the Cruise News. Much appreciated!
Just cruised with princess, first time walker for wife, cabin steward alerted front desk that in case of emergency they would be sending a crew member to help. So probably alerting cruise lines of wheelchairs and such is so that in case of an emergency they will send crew members to assist.
I enjoy your adventure videos Tony !!
Keep making all the stuff you do brother.
Thanks, Tony, for everything you're doing. Keep on cruising 🛳
TONY! I love watching you everyday and always look forward to every video. You make me happy. I am subscribed and I hit the thumbs up button during your intro so I don't miss anything. Thanks for all you do
I think that the on line check in could have a question that asks "Do you have to use a wheelchair or other mobility device?" If you answer no then it goes to the next question but it you answer yes it goes to the rest of the survey about the mobility devices. That would fix the problem.
We love you Tony !!!! And that’s the TRUTH!!!
Tony, I love to stay up to date with everything going on in caruuzing👐, and also love your travel vlogs. You are hysterical and put a smile on my face every day❣️ Great job!😊
It was great to meet you in the airport!! Thank you and Steve for taking a few minutes and a pic. I have been subscribed since the beginning of covid. I try to watch all the channels and all the updates. I enjoy all the updates and vlogs. We are thinking of going of the Firenze next!
Thank you for the philosophy talk, Tony.
Appreciate your views as well as the news.
Tony, the story I heard was: if there was an emergency situation, there are crew members that are Designated to that person,prior to departure. Whether it’s a one crew member or two, in charge of that passenger safety. The right training and routing is important.
Along with evacuating that person from the ship.
I am sorry my comment was made in the situation f the gentleman and wheel chair.
Hey Tony, Happy Sunday. Enjoyed your videos from California. We like you. Keep up the great job and thank you for all the great information.
I love traveling and I TRULY LOVE crusing. The thought of bed bugs is the only thing that would keep me home. I've never had an issue with them. I stated bringing a product called BED DEFENSE with me - spray for my luggage, closets, drawers, etc. and packets to put between matresses. Unfortunately, they are no long in business.
Loved watching your West Coast videos with your brother in law. I have lived in Long Beach since the 90s and Southern California since the 80s, but I have never been to Hollywood Blvd or Pinks. May do it now based on the fun you seemed to have.
Keep making your adventure videos. I love them!
Love your cruise news updates, Tony. Much appreciated!
I agree Tony that the all inclusive price should be listed so people can budget appropriately.
Thanks Tony for another great video!!
Good day Tony! Love the videos from Cali!!!! Keep em coming. Have a good day.
I love honest pricing. I really hope all the states follow suit. Being more transparent with prices is much better for the community of future cruises like myself.
We love the videos you did of your trip to CA.
I saw a video about a year ago about bed bugs on a Carnival ship. The person who did the video showed how well Carnival dealt with the issue. They were calm and professional and the passengers involved in turn were the same. The room was literally ripped apart, carpet and all furniture. When they found the “offenders” Carnival offered to clean all their belongings and gave them another cabin. Unfortunately, you can be exposed to bed bugs anywhere, even in 5 star hotels. Check your cabin as thoroughly as you can and take precautions when you return from the cruise. Wash all your clothes, vacuum out your suitcases and store them in giant garbage bags. Also, have faith that the cabin stewards are always on the lookout for the bugs. The cruise lines don’t want the bad publicity!
Idk about most cruise lines, but mobility concerns are addressed during the online check-in process w/Carnival. That is at least 10-14 days prior to sailing
Others point out that non disabled people like to book accessible suites in those late check formats simply for extra space, thus blocking those actually in need of those cabins.
Even Carnival has a mobility questionnaire you fill out or call them to verify that you need the accessible room or they might move you to accommodate someone who does. From other stories about this, it wasn’t his first cruise with a wheelchair, so he should have known about it. But anyone with mobility limitations or other accessibility issues should research before booking any vacations. If you use a PVP or Travel Agent, they would have let him know.
I love your unbiased reporting.
I watch all of your videos.....love em all.
Four cruises with Carnival and one with Disney - When booking an accessible room, a pop-up appears and you must complete an attestation of needs to continue booking. About a month or so from the two week check-in, Carnival sends an email reiterating the need to complete their mobility questionaire form. This form asks questions about the size and weight of the power wheelchair, as well as personal mobility. This is pertinent in case of an emergency, so they know how many crew will need to help you get off the ship, if such an incident were to occur.
I like that the cruise lines will start show the full amount. Disney had done it for a long time. On their website they have the full amount and what the price is for two as the total. That way there is no guessing or having to have your calculator handy every time you want to book. It also makes comparing prices between cruise lines easier to do.
Love your adventure videos
Tony, you keep getting better and better at what you do! You do get funny and/or philosophical according to the situation. In picking this avocation instead of finishing your studies, you answer your true calling! Thank you for the entertainment, news, and views! Enjoy your Sunday! Aloha! PS My regards to your one and only!
I'm Special Needs Certified, Cruise Lines have smaller living spaces and narrower doors than we usually have where we live.. Booking yourself is growing in popularity but it comes sometimes with many challenges and higher costs. and major errors like believing since a wheelchair can be used on land, in a hotel, it can automatically be used on a ship. You can rent less wide chairs and you should alert the Cruise Line but most of all, whatever our age, it can't be a subject unshared with your travel provider, ship and otherwise.
Love all your videos! 🎉
Loved seeing your adventure videos in Southern California! Thats my home cruise port and since I live in Orange County I know most of the places you visited. Can’t wait for even more adventures!
Great video ❤❤❤❤
I love that! It's good to know up front
I like it, honesty love the idea of transparency
Honest prices indeed!! Great idea.
I love you Tony, loving your latest videos! I live in Reno, Nevada and really want vids of west coast cruises. Thanks
We love your adventure videos! Sometimes the news just gets annoying (bedbugs!) Thanks for keeping things fun!
Yes! Protect your brain and soul when on Soc Med
I'd like to know more detail on the Mr Ashton story. I feel like there is more to it than just not filling in a form which is easily resolved there and then.
I like the adventure videos, just took long. Thanks
I like all of your videos. I enjoy the variety.
I love your non-news videos. They are very educational for me.
Welcome home. I really enjoyed your adventure videos.
I spent the night on the Queen Mary a number of years ago because my father took a cruise on her to England on the fall on 1944. After his cruise he had the pleasure of seeing mainland Europe (Germany) from 25000+ ft 30 times.
I am confined to a wheelchair and I make sure that I am booked in an accessible cabin and all the necessary information is provided when I book. I have not had any issues boarding with my wheelchair.
I’m definitely here for the price transparency and love the Rounders shoutout 😎
Tony I enjoy your travel shows featuring your cruises keep up the excellent work 👏 😂