Customer Service Secrets That Made Zappos Successful

We talk to our customers for as long as they like, and use no scripts, says Zappos CEO Tony Hsieh.
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[@jccarbunkle]

Zappos has awesome customer service. They have free shipping and if you are a returning customer you get free 1 day shipping. They even have a joke of the day on their phone line

[@CaptainBill22]

Giving out refunds left and right has turned customer's into monsters.

[@amiaali]

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