The Shifting Supply & Demand of Physical Space with ICSC | Elevating Brick & Mortar S3 | EP10

Find us on our website: servicechannel.com/podcast/
The Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSC
Tom discusses the retail industry’s adaptability to changes like the rise of e-commerce and shifting consumer demands. He also notes, however, that a major challenge is a lack of supply to meet the demand for physical retail space, due to minimal new development.
Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.
On today’s episode, we talk with Tom McGee, President and CEO of ICSC. ICSC is the leading international membership organization serving the Marketplaces Industry. It promotes and elevates the marketplaces and spaces where people shop, dine, work, play, and gather as foundational and vital ingredients of communities and economies.
Guest Bio:
As the voice of the industry at ICSC, Tom McGee is the leading expert on the marketplaces and spaces where people shop, dine, work, play and gather as foundational and vital ingredients of communities and economies. The majority of the nearly $6 trillion of U.S. consumer activity generated in 2022 by the retail, food-and-beverage, entertainment and consumer service industries occurs within America’s marketplaces, representing approximately 1 out of 4 American jobs.
Prior to joining ICSC, Tom served as Vice Chairman of Deloitte, LLP, the largest professional services firm in the United States. During his 26 years with Deloitte, Tom held global and U.S. leadership roles, including Vice Chairman, Deputy CEO, National Managing Partner of M&A Services, and Global Chief of Staff.
Tom is a noted business speaker with frequent appearances on, among others, Fox Business, Bloomberg and Yahoo Finance. He coined the term “retail renaissance” to describe the convergence of digital and physical channels in retail and is often quoted in national media outlets such as The Wall Street Journal, The New York Times, and USA Today.
Tom is the former chairman of Covenant House International, the largest privately funded charity supporting homeless youth in the Americas. He currently serves on the Loyola Marymount University Board of Trustees and is active in numerous other business and community organizations, including serving as a member of the U.S. Chamber of Commerce Committee of 100.
Guest Quote:
“Right now, the biggest challenge in the industry is the lack of supply to meet the demand for space that exists because there hasn't been a lot of new development… There's a lot of uncertainty around that, so we can provide information that can be helpful to our members as they try to navigate that. What we do today might be different from what we do tomorrow, right? Because the industry changes so quickly.”
TIMESTAMPS
00:00 Intro
00:55 About ICSC
08:41 The supply and demand issue of physical space
15:35 Macro trends
17:50 Long lasting impacts of COVID
28:12 Advice for functions
32:34 Future thinking
37:00 ICSC’s consumer stats
45:19 Where to find tom
46:00 Sid’s closing thoughts
SPONSOR:
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
Offering the best possible guest experience
Living up to brand standards
Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.
FOLLOW US
#facilitiesmanagement #podcasts #facilitiesmaintenance #assetmanagement #facilities #serviceprovider #serviceproviders #customerexperience #customersatisfaction #sustainability #brickandmortar #protectyourbrand #revenuegrowth
additional tags: facilities management facilities facilities maintenance service provider preventative maintanence data analytics predictive analytics corrigo fexa customer experience customer satisfaction clean energy asset life cycle insights asset management sustainability refrigeration hvac plumbing servicechannel facility facility management assets saas multilocation ambience facility maintenance innovation automation customer location procurement supply chain management supply chain