Bryan really hit home with throwing the easier possibly more expensive fix rather then the “right fix” I’m gonna do better when it comes to that. Thanks guys, stay safe
I wanted to comment on the subjectivity of a 'really good job'. Some companies really appreciate things like 'showing up early, speed over cost, reliability' Some customers will literally have a small epileptic fit over a little bit of leaves in their unit, and overall aesthetics. The first time you show up on a job, you are gauging and diagnosing the people as much as the system. Knowing your customer is key. Some people like to chit-chat, some like to stare an awkward hole in your back while you work, some people are happy to leave their key under a flower pot.
I live in North Carolina near Raleigh. With respect to IAQ, I think The most important first step is making sure all ductwork is properly sealed. Starting there, a good Humidifier, low velocity merv13 filter And something like an ear scrubber can do a tremendous service to every single home. I put both of these things in both of my systems at my house and couldn’t be happier. My customers that have the same are equally happy and have noticed a considerable decrease in allergens/breathing concerns in their home. I use my own house as a testing ground for most things And I’m very upfront with customers that results may vary.
Years ago there was a company that did a demonstration of their PCO device in a closed glass chamber with a hot dog. Over surprisingly short period of time, it basically disappeared most of the hot dog. I always wondered who at the company thought this was a good advertising point, and how it made it past everyone else at the company.🤣
I test capacitors under load so I'm not unnecessarily disturbing the terminal connections, but I won't replace one unless it also fails the bench test.
So I’m just learning about, and applying, power factor. Could you explain further? Meaning if your PF reads low, you’re taking it off and bench testing it to check for the “normal” 10% or more variance before suggesting replacement? Thanks!
Great info. Thanks. I had the Stinky Sock Syndrome and the AC Company came out (in Florida) and found micro-organism growth in one bedroom duct (due to the spare bedroom vent being 90% closed for a year), so they only recommended Duct Cleaning. I also had a burned-out UV bulb, which I replaced. After the Duct Cleaning the Smell did not go away. Every time the Air kicks on it’s still the bad dirty smell. Filters are ok, and Coils are clean and clear. My Unit used to have 3 UV lights and when I moved in 3 years ago the air was so perfect, now I have 1 over the Coils since the last AC guy said that’s all I needed. Is there anything else I can do other than replacing Ducts? Thanks for your help.
Yes - I would locate the UV light on the INTAKE side of the coil, so that both side of the A-frame coil get blasted with UV - if you have a slant coil put one on either side of the coil. Or in either situation - and my preferred method to help rid of this syndrome - put an interior UV on the intake side of any coil, and an air purifier/ionizer straight into the supply plenum. I’m a service tech in SWFL, so we get this a lot. I have 12 animals and have dealt with it a few times personally, as pet dander will carry that crap directly to the coil. It’s been a year or more for you, so hopefully you got it figured, but yeah. There are further things you can do, and it can be expensive, but just ensure your UV lots come with their 1yr bulb/2yr ballast (typically) warranty, and my company offers a 4yr bulb/7yr ballast on the RGF air purifiers I believe. Even at 1000$+, that’s a great warranty to ensure proper function for the money.
@@TalentNetworked that’s possible! I have two UV bulbs interior, but my plenum air purifier (RGF brand) is the newer ozone-less LED option. I never noticed it prior, but my wife absolutely did! Ozone free interior options may be available as well, when you need to upgrade or swap yours out that would be something to look into. I haven’t seen em yet, but I’m sure they’re out there. Awesome! Good luck!
"screwing over" isn't so much about making profit. Some google warrior finds out his part is worth 30 bucks on amazon and can't understand why we'd charge him 100 bucks for it. screwing over is usually fudging, lying, or omitting information to your customer whilst diagnosing a system. try not to be a 'capacitor king' if you can. "oh, this capacitor is rated for 7.5 and i'm only getting 7 here, time to replace a part" or "that contactor has a tiny bit of pitting, but pulls in fine. time to replace it." don't be that guy. at least tell the customer what you found, and have an honest dialogue about it. some may want to keep their system shiny at all costs, some want to run it until the danger zone because that's their budget.
we usually just tell them the truth. 'it's no longer in production and costs roughly 100 dollars a pound' it's amazing how being honest get's a customer to say those magic words, "just put in some MO 99 then"
So…. I’ve met young techs who’s companies ACTUALLY tell them that. This teenage punk almost got physical about my disagreement with him at a supply house till the supply guy set him straight. Nobody questions anything they’re told today.
Indoor air quality is off the radar for the only few clowns I have dealt with. Would you put a ten inch filter on a ten inch return duct? Had some clown try to sell me a hard start kit that I didn't need for five hundred because he found out my terminal mom was suffering from a heat issue that was under his companies service contact.
I wonder if people will complain or swear when they see the gas price at the pump at $20 per gallon. Well, it's honest and up front in pricing, people have a choice not to buy gas and walk. I am sure oil companies are making a good living alright, nothing wrong with that, right?...
A capacitor is a really bad example because it’s a 10 dollar part your charging for labor and the time it took to to dive all that way to do a 10 minute fix. End of the day if the capacitor is shot ur ac isn’t running so imo better a 10 minute easy fix then ya needing a new evaporator coil.
People don't understand what it costs to run a company... Say a capacitor cost the customer 250 dollars.... Out of that 250 dollars pays the technicians wages of 18-40 dollars an hour, it pays for the companies insurance, the technicians have spent lots of money on training, and the list goes don, so when you break down a simple capacitor replacement for 250 dollars... honestly thats not alot of money.
Your fighting a loosing battle here on the suncoast. Five hundred for a hard start kit or six grand for an undersized duckt system with poor workmanship and grossly undersized filtration.
I see all the time that companies will sell a customer on a hard start kit on a 1 year old system. I can't stand it. Even some guys I work with sell them and they see dollars signs. Pisses me off.
@James Kepley No, they don''t save money. Why would you need to send 100 to 150 microferets to the start winding when it is only designed for 25 to 50? On a brand new unit you can damage the start winding and ruin the compressor.
That would depend on the manufacturer. Goodman recently had a memo stating if a txv is installed the recommend adding a specific hardware with relay. I have customers whom I installed system a couple of years ago, when I return for the service I will inform them of this and recommend it.
@@r.a.williamsakablackmullet8325 Is the txv a non bleeding txv? Is the lineset over 130 ft? Are these goodan units being put in buildings with only 208 volt power?
@@adamcraig1568 Well duh! But do you need it to start a compressor on a brand new unit? Do you need to install it to keep the warranty of your equipment? Does a compressor really need the extra 120-150 microferets to start? Do you sell the hard start to customers just because you see dollar signs?!
I mean this applies to pretty much everything these days, and to be fair, most companies are going to blame manufacture failure on techs and maintenance - when at the same time the car they drive that is actually deadly will have three recalls and a warranty just as well but body ever really whines about that. Homeowners should absolutely understand their own equipment, that’s just really common sense and will save the customer time, money, and be able to deal with nuisance call issues (thermostat set wrong, replacing a capacitor, rinsing a coil, changing filters, sucking a clogged drain line, knowing that a float switch will likely blank your tstat, etc) I’m not a plumber, appliance technician, landscaper or roofer - but I learned all these things over the last two years to keep up maintenance on my home’s equipment so I don’t have to pay others to do it. I work for a great, true company, but I do feel very bad for those that can’t do these things themselves, that may need AC medically and DO get these techs that just want to flip parts and units. Disgusting, especially here in Florida where there’s always money to be made truthfully in this industry.
Definitely not bashing on the channel I also believe the content is extremely good it was a comment nothing more not trying to be negative n I’m also in the trade currently mainly working on high high efficiency systems and vrf’s
Screwing a customer over is charging them for parts that you didn't install.
Honesty is the best policy.
Bryan really hit home with throwing the easier possibly more expensive fix rather then the “right fix” I’m gonna do better when it comes to that. Thanks guys, stay safe
I wanted to comment on the subjectivity of a 'really good job'. Some companies really appreciate things like 'showing up early, speed over cost, reliability' Some customers will literally have a small epileptic fit over a little bit of leaves in their unit, and overall aesthetics. The first time you show up on a job, you are gauging and diagnosing the people as much as the system. Knowing your customer is key. Some people like to chit-chat, some like to stare an awkward hole in your back while you work, some people are happy to leave their key under a flower pot.
Great topic Bryan. I agree with you 100%. These things get misunderstood. Right way and wrong way to do everything.
I live in North Carolina near Raleigh. With respect to IAQ, I think The most important first step is making sure all ductwork is properly sealed. Starting there, a good Humidifier, low velocity merv13 filter And something like an ear scrubber can do a tremendous service to every single home. I put both of these things in both of my systems at my house and couldn’t be happier. My customers that have the same are equally happy and have noticed a considerable decrease in allergens/breathing concerns in their home. I use my own house as a testing ground for most things And I’m very upfront with customers that results may vary.
Years ago there was a company that did a demonstration of their PCO device in a closed glass chamber with a hot dog. Over surprisingly short period of time, it basically disappeared most of the hot dog.
I always wondered who at the company thought this was a good advertising point, and how it made it past everyone else at the company.🤣
40:00 "sir, why are there feces in my attic?" Lmao Bryan, just picking. Love what you do, I'm a tech and watch alot of your stuff.
I really enjoyed this episode. Thank You.
I test capacitors under load so I'm not unnecessarily disturbing the terminal connections, but I won't replace one unless it also fails the bench test.
So I’m just learning about, and applying, power factor.
Could you explain further? Meaning if your PF reads low, you’re taking it off and bench testing it to check for the “normal” 10% or more variance before suggesting replacement?
Thanks!
Great info. Thanks. I had the Stinky Sock Syndrome and the AC Company came out (in Florida) and found micro-organism growth in one bedroom duct (due to the spare bedroom vent being 90% closed for a year), so they only recommended Duct Cleaning. I also had a burned-out UV bulb, which I replaced. After the Duct Cleaning the Smell did not go away. Every time the Air kicks on it’s still the bad dirty smell. Filters are ok, and Coils are clean and clear. My Unit used to have 3 UV lights and when I moved in 3 years ago the air was so perfect, now I have 1 over the Coils since the last AC guy said that’s all I needed. Is there anything else I can do other than replacing Ducts? Thanks for your help.
Yes - I would locate the UV light on the INTAKE side of the coil, so that both side of the A-frame coil get blasted with UV - if you have a slant coil put one on either side of the coil.
Or in either situation - and my preferred method to help rid of this syndrome - put an interior UV on the intake side of any coil, and an air purifier/ionizer straight into the supply plenum.
I’m a service tech in SWFL, so we get this a lot. I have 12 animals and have dealt with it a few times personally, as pet dander will carry that crap directly to the coil. It’s been a year or more for you, so hopefully you got it figured, but yeah. There are further things you can do, and it can be expensive, but just ensure your UV lots come with their 1yr bulb/2yr ballast (typically) warranty, and my company offers a 4yr bulb/7yr ballast on the RGF air purifiers I believe. Even at 1000$+, that’s a great warranty to ensure proper function for the money.
@@shannonhill3356 Thanks. I have 2 UVs in the location you mentioned. I’m thinking the smell may just be ozone.
@@TalentNetworked that’s possible! I have two UV bulbs interior, but my plenum air purifier (RGF brand) is the newer ozone-less LED option. I never noticed it prior, but my wife absolutely did!
Ozone free interior options may be available as well, when you need to upgrade or swap yours out that would be something to look into. I haven’t seen em yet, but I’m sure they’re out there.
Awesome! Good luck!
Is fiberglass duct board ductwork good for IAQ?
Incredible. Thank you
What do you think about the Cps smart air quality meter can measure air quality
"screwing over" isn't so much about making profit. Some google warrior finds out his part is worth 30 bucks on amazon and can't understand why we'd charge him 100 bucks for it. screwing over is usually fudging, lying, or omitting information to your customer whilst diagnosing a system. try not to be a 'capacitor king' if you can. "oh, this capacitor is rated for 7.5 and i'm only getting 7 here, time to replace a part" or "that contactor has a tiny bit of pitting, but pulls in fine. time to replace it." don't be that guy. at least tell the customer what you found, and have an honest dialogue about it. some may want to keep their system shiny at all costs, some want to run it until the danger zone because that's their budget.
I just heard of someone telling a customer that they can't charge R22 (in a residential unit) because it's illegal.
we usually just tell them the truth. 'it's no longer in production and costs roughly 100 dollars a pound' it's amazing how being honest get's a customer to say those magic words, "just put in some MO 99 then"
So…. I’ve met young techs who’s companies ACTUALLY tell them that. This teenage punk almost got physical about my disagreement with him at a supply house till the supply guy set him straight. Nobody questions anything they’re told today.
Fantastic Video. Thank You.
What about duct sealing?
Super helpful. Thank you!
Indoor air quality is off the radar for the only few clowns I have dealt with. Would you put a ten inch filter on a ten inch return duct?
Had some clown try to sell me a hard start kit that I didn't need for five hundred because he found out my terminal mom was suffering from a heat issue that was under his companies service contact.
I wonder if people will complain or swear when they see the gas price at the pump at $20 per gallon. Well, it's honest and up front in pricing, people have a choice not to buy gas and walk. I am sure oil companies are making a good living alright, nothing wrong with that, right?...
Good to know
A capacitor is a really bad example because it’s a 10 dollar part your charging for labor and the time it took to to dive all that way to do a 10 minute fix. End of the day if the capacitor is shot ur ac isn’t running so imo better a 10 minute easy fix then ya needing a new evaporator coil.
He sounds like a nexstar employee
Thanks a lot
Sizzle🥳😍😝🤣
This guys insane
Nice
People don't understand what it costs to run a company... Say a capacitor cost the customer 250 dollars.... Out of that 250 dollars pays the technicians wages of 18-40 dollars an hour, it pays for the companies insurance, the technicians have spent lots of money on training, and the list goes don, so when you break down a simple capacitor replacement for 250 dollars... honestly thats not alot of money.
Your fighting a loosing battle here on the suncoast. Five hundred for a hard start kit or six grand for an undersized duckt system with poor workmanship and grossly undersized filtration.
I sell capacitors for 500$ each.
That’s it ? Should be pushing atleast 715 bro
@@Thanos-of8gc I made this comment like 2 years ago. lol. Are you special needs?
Binder
I see all the time that companies will sell a customer on a hard start kit on a 1 year old system. I can't stand it. Even some guys I work with sell them and they see dollars signs. Pisses me off.
@James Kepley No, they don''t save money. Why would you need to send 100 to 150 microferets to the start winding when it is only designed for 25 to 50? On a brand new unit you can damage the start winding and ruin the compressor.
That would depend on the manufacturer. Goodman recently had a memo stating if a txv is installed the recommend adding a specific hardware with relay. I have customers whom I installed system a couple of years ago, when I return for the service I will inform them of this and recommend it.
@@r.a.williamsakablackmullet8325 Is the txv a non bleeding txv? Is the lineset over 130 ft? Are these goodan units being put in buildings with only 208 volt power?
A hard start helps the compressor start, that’s a fact.
@@adamcraig1568 Well duh! But do you need it to start a compressor on a brand new unit? Do you need to install it to keep the warranty of your equipment? Does a compressor really need the extra 120-150 microferets to start? Do you sell the hard start to customers just because you see dollar signs?!
The problem with your industry is integrity, just as you are saying.
It's a sad fact that I have to learn HVAC to avoid being a victim...
I mean this applies to pretty much everything these days, and to be fair, most companies are going to blame manufacture failure on techs and maintenance - when at the same time the car they drive that is actually deadly will have three recalls and a warranty just as well but body ever really whines about that.
Homeowners should absolutely understand their own equipment, that’s just really common sense and will save the customer time, money, and be able to deal with nuisance call issues (thermostat set wrong, replacing a capacitor, rinsing a coil, changing filters, sucking a clogged drain line, knowing that a float switch will likely blank your tstat, etc)
I’m not a plumber, appliance technician, landscaper or roofer - but I learned all these things over the last two years to keep up maintenance on my home’s equipment so I don’t have to pay others to do it.
I work for a great, true company, but I do feel very bad for those that can’t do these things themselves, that may need AC medically and DO get these techs that just want to flip parts and units. Disgusting, especially here in Florida where there’s always money to be made truthfully in this industry.
We should be able to read comments before clicking the vid. They are getting paid for our attention....
Definitely not bashing on the channel I also believe the content is extremely good it was a comment nothing more not trying to be negative n I’m also in the trade currently mainly working on high high efficiency systems and vrf’s