great video! im new into the HVAC industry and this topic is something i feel like i struggle with on the daily. this video has helped me understand how to properly talk with the customer before anything gets done.
Good video. I am an Installer. This topic is literally what we talk about every single Tuesday during our work meetings lol. For the guys that keep forgetting to collect.
@@damonsprice Not when your micromanaged at every turn by dispatcher, service managers, and owners. Every decision made by every service tech is critizised and publicly ridicued in front of the entire service department at every service meeting. This job is just not fun. I highly recommend to anyone thinking of going into hvac to look somewere else for a skilled trade. This coming from a 30 year service tech. Luckly I am retiring next year. My skills are no longer valued.
@@johnd4348 it sounds more like a bad company with a toxic way of handling certain things. the company i work with we get emails or during service meetings it’s addressed to everyone so not one particular person is being singled out. The whole micromanaging aspect is also something more relating to your particular employer. if a job is taking longer dispatch calls just to ask for an update, our dispatch doesn’t get all bent out of shape if it takes longer or tell us to hurry up. Our company structure is set up in a way where things are communicated in a way that makes it easier for everyone to do their jobs. If i screw up I’m getting talked to by my boss, not being chewed out by dispatch or in front of everyone. My workplace is far from perfect, and there are still some problems that either aren’t handled or mismanaged, but it’s in the process. It’s a good trade, but from what you are describing it sounds like a toxic company with very archaic ways of doing certain things. I understand company loyalty to a point. If i feel like my services are needed and fairly rewarded and the bosses and supervisors are doing more or less ok with regards to how myself or anyone else is treated then yeah it’s good. But it i start feeling like everyone is being disrespected, or if i’m not being fairly compensated and it’s getting to a point where the company is the biggest source of stress as opposed to the actual work being done then yeah that’s a point at which i would have said to hell with loyalty and have found another company
@@johnd4348 Sorry to hear and there are companies like that. I know, I've worked for some of them. If you weren't facing retirement I would advise uploading your resume. There are also companies that want it done right, not done right now. For the record, your skills, especially after 30 years, are a valuable asset! Shame on your employer. For the younger guys, once you recognize that your skill set is a value, you don't have to put up with that crap! We know how to do what only a small percentage of people know. Smaller companies seem to recognize more than the corporates.
Preliminary to this preliminary, dispatch should make it clear that payment is expected upon completion. "There will be X diagnostic charge/travel charge plus the repair needed per your approval. Would that be cash, check, or card."
No kidding! It burns my ass when I get there and they think that because the have a maintenance agreement that I come to their house for free. The dispatcher should've made trip/diagnostic costs known to the client before I was ever sent to the job.
In an ideal world this would be great. The problem I run into is the lack of communication. I quit two years ago stating that one of the reasons was lack of communication throughout the company between all departments and "team" members and the owner of the company was the biggest offender. They hired me back, with a nice incentive, but things have reverted back to the same old crap. It's frustrating when I, a service tech, seem to care more about identifying and solving the problems that plague our company than any of the managers or the owner.
I think if you were to even try to act out a conversation with a customer (especially in our current situation), you would be hard pressed to be under 5 minutes. I love this idea and would definitely put the onus of the convo on the tech. I would however say a little bit of patience for a first time customer while communicating expectations and payments for services is well worth it. And the techs should have a little leeway to do that. Most people who are calling a “new” company or for service after a while have multiple questions and if you’re going to be their company a long time is worth the continued service at that location and word of mouth that they could give.
@@alecedwards9413 Lol, yeah that's always a fun one. Knock on wood I haven't had too much trouble with that one yet. That's when you've gotta lead how to read the situation and walk the line carefully.
@@nivin69 yea luckily nothin bad came of it. He was cool, but it was weird that he asked me after I finished everything. I’m already on my way out the door and he’s like “oh btw I have a question for ya” I’m thinking it’s HVAC related haha I always wear my mask to start off just to avoid any kind of issues with that especially since a lot of our customers where I work are older folks.
If the general public had any idea of what it takes to be a tradesman/woman, and understood that there is no set time to do the proper job, we would all get along better. If a customer starts complaining to me about how long something is taking, I just politely tell them that perfection takes time. That usually shuts them up and gets them back to their keyboard and/or Facebook, Instagram, bullshit they are doing.
great video! im new into the HVAC industry and this topic is something i feel like i struggle with on the daily. this video has helped me understand how to properly talk with the customer before anything gets done.
Good video. I am an Installer. This topic is literally what we talk about every single Tuesday during our work meetings lol. For the guys that keep forgetting to collect.
It sounds so easy. Talking to customers about cost of repairs. This is the hardest part. Customers always feel their getting ripped off.
Its actually easy...be confident in your skill set! There is value in what you do.
@@damonsprice Not when your micromanaged at every turn by dispatcher, service managers, and owners. Every decision made by every service tech is critizised and publicly ridicued in front of the entire service department at every service meeting. This job is just not fun. I highly recommend to anyone thinking of going into hvac to look somewere else for a skilled trade. This coming from a 30 year service tech. Luckly I am retiring next year. My skills are no longer valued.
@@johnd4348 it sounds more like a bad company with a toxic way of handling certain things.
the company i work with we get emails or during service meetings it’s addressed to everyone so not one particular person is being singled out.
The whole micromanaging aspect is also something more relating to your particular employer. if a job is taking longer dispatch calls just to ask for an update, our dispatch doesn’t get all bent out of shape if it takes longer or tell us to hurry up.
Our company structure is set up in a way where things are communicated in a way that makes it easier for everyone to do their jobs. If i screw up I’m getting talked to by my boss, not being chewed out by dispatch or in front of everyone. My workplace is far from perfect, and there are still some problems that either aren’t handled or mismanaged, but it’s in the process.
It’s a good trade, but from what you are describing it sounds like a toxic company with very archaic ways of doing certain things.
I understand company loyalty to a point. If i feel like my services are needed and fairly rewarded and the bosses and supervisors are doing more or less ok with regards to how myself or anyone else is treated then yeah it’s good. But it i start feeling like everyone is being disrespected, or if i’m not being fairly compensated and it’s getting to a point where the company is the biggest source of stress as opposed to the actual work being done then yeah that’s a point at which i would have said to hell with loyalty and have found another company
@@johnd4348 Sorry to hear and there are companies like that. I know, I've worked for some of them. If you weren't facing retirement I would advise uploading your resume. There are also companies that want it done right, not done right now. For the record, your skills, especially after 30 years, are a valuable asset! Shame on your employer.
For the younger guys, once you recognize that your skill set is a value, you don't have to put up with that crap! We know how to do what only a small percentage of people know. Smaller companies seem to recognize more than the corporates.
Preliminary to this preliminary, dispatch should make it clear that payment is expected upon completion. "There will be X diagnostic charge/travel charge plus the repair needed per your approval. Would that be cash, check, or card."
They need to do this
No kidding! It burns my ass when I get there and they think that because the have a maintenance agreement that I come to their house for free. The dispatcher should've made trip/diagnostic costs known to the client before I was ever sent to the job.
In an ideal world this would be great. The problem I run into is the lack of communication. I quit two years ago stating that one of the reasons was lack of communication throughout the company between all departments and "team" members and the owner of the company was the biggest offender. They hired me back, with a nice incentive, but things have reverted back to the same old crap. It's frustrating when I, a service tech, seem to care more about identifying and solving the problems that plague our company than any of the managers or the owner.
Always great content. Very valuable
I think if you were to even try to act out a conversation with a customer (especially in our current situation), you would be hard pressed to be under 5 minutes. I love this idea and would definitely put the onus of the convo on the tech. I would however say a little bit of patience for a first time customer while communicating expectations and payments for services is well worth it. And the techs should have a little leeway to do that. Most people who are calling a “new” company or for service after a while have multiple questions and if you’re going to be their company a long time is worth the continued service at that location and word of mouth that they could give.
Avoid being baited into discussions about politics, religion, sex or marriage issues. All lead to nothing good.
It's amazing how so many people don't understand this one simple thing. That's like the easiest way to fuck up a great job / lose a good customer.
Absolutely. One asked me recently if I was vaccinated…ooooh boy haha
@@alecedwards9413 Lol, yeah that's always a fun one. Knock on wood I haven't had too much trouble with that one yet. That's when you've gotta lead how to read the situation and walk the line carefully.
@@nivin69 yea luckily nothin bad came of it. He was cool, but it was weird that he asked me after I finished everything. I’m already on my way out the door and he’s like “oh btw I have a question for ya” I’m thinking it’s HVAC related haha I always wear my mask to start off just to avoid any kind of issues with that especially since a lot of our customers where I work are older folks.
If the general public had any idea of what it takes to be a tradesman/woman, and understood that there is no set time to do the proper job, we would all get along better. If a customer starts complaining to me about how long something is taking, I just politely tell them that perfection takes time. That usually shuts them up and gets them back to their keyboard and/or Facebook, Instagram, bullshit they are doing.
How do this chanel only have 174k subs?
Thanks again for the videos.
🥃🥃🍺🍺🍺🎯🏌🏻♀️