Porsche Dealership FAIL! + The TRUTH about the Dark Side of GT Car Allocations | TheCarGuys.tv
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- Опубліковано 14 січ 2021
- Porsche Dealership FAIL! The TRUTH about the Dark Side of GT Car Allocations | TheCarGuys.tv
#porsche #porschedealership #fail
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This, sadly, is an episode we hoped we would NEVER have to make. And yes, it’s a rant, but this time, about our main Porsche dealership.
This week’s episode is about a failure of customer service at a major Porsche dealer - what happened, and how it was handled.
But we also touch on a darker side of Porsche new car buying - how Porsche dealers are handling the allocation of the more special GT cars, and whether we are prepared to play the game for the new 992 generation.
Ask yourself this:
Do you feel valued by your car dealer?
Do you believe it when they say they are working on your behalf to get the cars you want?
Do you think they actually care about your long term business?
If the answer to these questions is “yes,” then you may be shocked by the content of this episode.
If the answer’s no, then prepare to have your suspicions confirmed.
Now, an even stickier question:
Have you ever been asked to buy cars you don’t want, just to qualify for the ones you do? Does this make you feel dirty?
If the answer’s “yes” , this week’s episode is for you.
Does this episode mean we will now be blacklisted by this dealership for daring to criticise it? Possibly.
Were we ever in line to get one of the 992 GT cars anyway? No.
Is it better to reveal this situation to CarGuys viewers and Porsche itself. Yes.
You may think I am being way too sensitive to be annoyed in this way about a lack of communication.
You may think the onus should always be on the customer to contact the dealer to check if things are okay.
You may think that of course new car allocations are rigged in favour of mates, big spenders etc, so stop being so naive.
But this channel is all about our experiences, feelings and the truth about our journey in the car world.
Have we contacted Porsche Portsmouth about this issue? Yes.
Having heard nothing, after 46 days I contacted the Sales Manager, outlined my concerns, and we discussed what had happened. We have since decided that, unfortunately, our interests are no longer aligned, and it is now doubtful that I will buy another new Porsche from Porsche Portsmouth.
If I do not feel a valued customer, I’m afraid it’s game over.
Thank you for watching
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Thank you for this incredible response, guys. It's great to hear your stories good and bad, and your messages of support. Since one of the main issues in this episode was lack of contact, I will endeavour to answer as many of you as possible. Currently, that's 800 comments! Oh well, better get typing...
It's just a car buddy, and how many do you need, seriously?
You can never have to many! Iv just lost 2 now down to 10 , I feel a part of me is missing 🥲🥲🥲
@@ABQ87 It’s a car channel, buddy - or hadn’t you noticed?
Que Alpha How many car buddys?
@@TheCarGuysTV no buddy.
Driving around in a 458 seems like a good way to console yourself over the impoliteness of the Porsche dealer.
Yes indeed.
@@TheCarGuysTV hahaha I’m literately in the same boat as you in my 458 without my allocation lol
I had my local Skoda dealer ringing me up all the time, I had to tell them to stop 😅
🤣🤣
😂.
Outgoing salesperson on handover - "This account's hard work, seems highly emotional, thinks we're in a relationship; I'd give him a swerve if I was you"
Totally 😂😂😂
Me thinks you perhaps work in close proximity to a sales environment RSDW 🤨 and if not, with that level of natural perception
, perhaps you should consider the profession 😃. And yes, I am a salesman ( well ok I’ve got fancy title of Commercial Director, but it amounts to same thing 😜)
Brilliant.
Loved the comment : A customer that spends money frivolously
Thought you would
“You guys work on commission right, big mistake... Huge!” Glad you stick with your principles & never go back, they don’t deserve your custom! Hope you don’t run out of Porsche dealers, sounds like Tewkesbury may be your new dealership, unfortunately not very local to the New Forest. Love the rant, my favourite videos!
Amazing - I wondered how long it would be before we got a Pretty Woman quote :)
Think you got that line from the film Pretty Woman if I’m not mistaken 😂
Lol, like the quote. In reality the Salesman has not lost anything. He’s got the sales for the ‘desirable’ allocation anyway. So anything Damian is going to buy he can sell full allocation. What he needs is a people to buy the SUVs at volume and the ‘old stock’ of standard dross, albeit with a Porsche badge. That isn’t Damian, unless he says ‘here’s my pin allocate some dross my way’
@@stevefitchett6193 I’ve got a 911 xxx build slot available for May 21 delivery. Do you want it? Think you will find the answer is yes from random UK resident after that 911
@@stevefitchett6193 sorry I get the video but just putting forward why some salespeople are too busy selling the volume (i.e if you buy my dross I can put you up the halo list) as that’s his focus.
I get why you would want to feel valued for your custom. That is in any business relationship. Just pointing out why ‘we petrol heads’ aren’t really the focus for them. We will buy what we like.
I personally don’t care who I buy it off. Be it him, or any other dealer. Makes no difference to me really. Or them
But he could do with some help shifting the volume.
Ferrari do it. (Buy all my unsold inventory so I can class it as secondhand. You take a bit of hit but you can have one of my limited allocation). It’s just the way it is and not a surprise or anything to be upset about.
Buy what you want, just 1 year later when everybody is after the new shinny one.
Toyota just opened the allocations for their 2021 Camry.
Sounds like the Porsche salesperson used to work at a Rolex boutique
😁 I was just thinking that alright. I'm into watches myself(though pre 1970 vintage) and having seen other watch collectors of current models, the "you have to have bought a load of other models, and go on a list for the 'special' models in steel" is very much a Rolex thing. It seems to be working for them mind you as that particular bubble keeps inflating and pulled what was in the past a solidly mid tier Swiss brand into the luxury stratosphere.
I walked into Porsche South London in Ruxley a few years ago. I was 22 years old, showed up without an appointment and they treated me like royalty. They asked whether I was looked at new or used, I was looking at the cheapest used car they had but they made me a coffee, showed me around their showroom and couldn’t be nicer. Now I’m living across the country, I’ll go back when I’m in the market for my next Porsche.
Great news
You could swap the word Porsche with any brand. Ferrari, Lamborgini, Rolex, AP, Patek etc. All work the same.
Sad but very true.
They may generally work the same, but putting in the extra effort to make a customer feel valued is part of buying any premium luxury item. Any dealer who cares about their image won't neglect or hustled their customers.
That’s how it is in this business... Mercedes are even worse .. at the end of the day just because the new guy hasn’t rang you to kiss ya arse doesn’t mean they are a bad dealership , there are far worse customer experience’s happening out there than just a salesman failing to call you and offer you a cuddle .
@@MarkCS-gx8ep it’s hardly crime of the century ☺️
First world problems
Sad times when dealers prioritise influencers/flippers over connoisseurs damien
Yep
@@stevefitchett6193 👍👍👍
I have been in the business for fifteen years and I can tell you this is basically normal. I just wish that more people would focus on the real problem in a dealership and that’s management and especially the Dealer Principal. These people earn huge salaries and as you have experienced are for most part useless. When sales are good they take all the credit for their great leadership and when times are tough simply blame all the staff. Your sales guy did a s**t job but his sales manager was nowhere to be found. The biggest myth in business today is service. As always, awesome content and keep up the great work.
Self important prick is what comes to mind. I can see why they were happy to not have him as a customer.
You may think I am being way too sensitive to be annoyed in this way about a lack of communication.
You may think the onus should always be on the customer to contact the dealer to check if things are okay.
You may think that of course new car allocations are rigged in favour of mates, big spenders etc, so stop being so naive.
But this channel is all about our experiences, feelings and the truth about our journey in the car world.
You are not. I thought it was just the non milionaires that got treated badly, should see how you get treated when you go in to look at a second hand boxster!
As also a watch guy Damian you will know rolex play this game too. How does new enthusiastic client's get into GT products? Most individuals have just enough funds to buy that 1 special dream car that car they would cherish and keep. Practically impossible now as you need to spend thousands on something you don't want just to have a chance..if that's the case what is the true opportunity cost? You'd be better paying over list...Money certainly goes to money...the majority of the Porsche VIP customers who bout the 918 were auto chosen for a 991R (which they flipped and made a healthy sum) and a GT2 RS which they also flipped probably offsetting the actual 918 purchase price in the 1st place. This whole thing has put me off brands like Rolex and Porsche, these models are not limited run so make them to allocation for gods sake and it would just sort the market. Rant Over....
@@Paninari79 not enough production capacity to achieve that, plus, if they flooded the market with cars, it would destroy the value of their products. Porsche (like many watch brands) have worked very hard for a long time to product the value of their products, they are not about to throw all that work away.
It’s unfortunate the way GT cars are allocated in the UK. I am lucky I live in a country where I was allowed to place a deposit 2 years ago to be on the list for a 992 GT3T, which will be my first Porsche.
@@danielwaddington7817 but instead inflate a gray market where cars are changing hands for double the price? Who are the fools? Porsche for not changing enough for their cars or not taking enough deposits for allocation ?
The amount of people out there that don't seem to want people's money, especially when you are spending a lot of money is insane. As much as I am not a super fan of Tesla, a lot of their success is attributed to the fact you don't have to deal with a dealership or salesmen.
Arrogance is bizarre isn’t it, especially on a service/sales based industry.
@@tomnutting3836 I mean if you work on commission and get paid based on what you sell you would think it would be in your best interest to you know, sell cars. LOL
Tesla are not the darling boys you think! Recently bought a Model X and the customer service was just as appalling. Now I’ve had the car for 6 weeks I’ve realised it’s does not live up to the hype. Very disappointed.
I used to work in sales, and when I called a customer they got annoyed and said " When I am ready to buy, I will call you. So please do not call me". So I stopped calling.
You just can’t win. In this case I wasn’t advocating endless cold calls, it was using the change of salespeople to show interest in the relationship
@@TheCarGuysTV I do agree with you 100%. But today people are flooded with fake calls, ads, emails, postal letters...and most people just do not want to be bothered. Hence, some businesses intentionally take a "hands-off" approach and do not contact anybody, so they are not perceived as being annoying. It's a tough call either way.
I love a good old rant but I also totally understand your point.
Thanks 912
@10:00 spat my lunch out. That is the rage we have all felt when trying to buy cars
😂😂😂
Most bases covered now - Ferrari and Porsches bashing here, and James with McLaren. It’s all valid and supported. Who next?! Looks like Lambo are doing something right?!
@@guybutler6406 Lamborghini and Aston Martin be like "allow me to introduce myself"
I just watch your video abt your friends gt3 buying experience yesterday morning😂😂😂
@@richboy900 don't hold your breath - my AM experience has been equally as frustrating!
This is exactly how Rolex dealers work now as well!
They are worse
I think the problem is this, car salesman (in general) aren’t enthusiasts. To most it’s just a job.
Who knows?
I wouldnt generalise car salesman! Most of us do love the brand and models we sell 👍
Had I spent several hundred £k of my hard earned, I'd want to be looked after as well. And this modern trend of having to buy a car you don't want in order to get the one you do want is a nonsense. Ashgood, Tuthill (go drive something they've built - it'll blow your mind), Romans etc will welcome your business, I'm sure. Best thing about this channel is you're not afraid to tell it like it is. Fair play to you, sir.
Thanks, Steve
Over 3 years as a salesman at one of porsche GB owned dealerships and your story resonates with me deeply. The idea of 'genuine' customer care is very much a fairy tale these days I'm afraid! 🙄
The facade of these dealerships is all too easily exposed! 😤
Thanks for sharing! That's a real shame.
These customer experiences and honest opinions are the reason why your channel is so good. Keep up the good work :) I think Porsche knows what goes on despite what they advise dealers.
Thank you! Will do!
I’m 4 cars and 5 years into my ‘Porsche Journey’ and still get the ‘yeah but we’ve got this guy who buys 6 cars a year’ so went to JZM and got a 3RS in the perfect spec without the bullshit - simples 🙌
Sweet deal
The fact that Porsche decide to limit supply is not the main dealers fault. The dealers then allocate to their best customers. Getting salty about it is odd. As you say just buy from an Indy, but then don’t moan about overs. You pays your money......
JZM have some stunning cars !
Customer service is key... be it car dealerships, Supermarkets or even your local chippy! Piss off your loyal customers and your business takes 5 steps back.
Nope. Rolex, Porsche, Apple, Walmart, Supreme all treat their customers awful and they are 5 steps ahead of everybody else.
@@bigmacdaddy1234 while you’re looking for new customers and new markets, yeah, treat existing customers however you want. They aren’t your priority. However as soon as your business relies on customers coming back again and again, it’ll become obvious they messed up.
@@Chrissy-H Rolex, Porsche, Apple, Walmart and Supreme all depend on customers coming back and they treat them all like crap. And yet they still come back again and again and again.... Remember the car company Saturn? They treated customers exceptionally well and had a pretty good car too. It flopped.
Let us know if they get in touch after this video!
I got in touch with them before this video
Posted a message on there Instagram asking them to watch you're video to see if they'd make a positive move to resolve the issue with you. Guess what
, they deleted the comment/message
@@spikeycurve1006 If it was as poorly strung together as that comment, no wonder. They will be dealing with it at customer service level I’d imagine, so want to erase anything that would coincide with it.
I contacted Porsche GB in Reading a few months ago to order 2 Porsche Taycan’s through our business. Spoke to Akin there who confirmed he needed to call me back once he knows more about allocation. 2 months have gone by and still not heard back from them . Also when you walk into Porsche GB they almost talk to you like they just don’t need your business. A very arrogant attitude. Every dog has its day 😊
I don’t understand this
I feel this was a bloody good and well deserved rant. I hope the dealer takes on board your experience rather than come out of the corner all defensive. Please keep us posted Damien. A follow up to this would be fascinating. Let’s see if they can make good....
Glad you enjoyed it, Steven
That is highly disappointing customer service indeed. I actually have a friend who works at Porsche Portsmouth, I am tempted to send him this video ... unless of course he is/was your new salesman :)
Mate I think you should send it. If it is him he needs to be made aware of his stuff up and if not him he could help mend this. I would love to have a customer like Damien.
After all the waffle and crying over nothing I imagine the dealer principal is glad he didn’t call you back
Good point. And by the way, TheCarGuys, how many of these cars are really in your possession, not on finance, lease or something else. And...if You are buying cars becouse of passion for then then why are You changing them so often? :) You don't look as a long term, trusted client. Buying new cars and keeping them for decades, that means long term relation and that is far away from what you are doing now. Face the truth :)
@@kennyboypl I don't think you understand English.
@@danielthompson803 Out of Topic
@@kennyboypl I'm calling out BS or someone who doesn't expect to be treated properly.
Just what I was thinking! I thought they'd done something seriously wrong....?! He sounds like an absolute nightmare customer. I work in an industry that also targets wealthy clients and you can tell a nightmare a mile off. We have customers like him that buy a lot but nobody wants to deal with them as they're entitled arseholes!
thanks Damian, I learnt a lot about customer service from this. i will for sure take these points on in my life. Even though i do not work in customer service, it is still a extremely valuable life lesson
Glad it was helpful!
Saying you’ve got to buy old stock at the start of the business relationship is a joke which ain’t funny
Not funny at all
Loved the Rant mode!! The thing that annoys me about car salesman especially the prestige brands is that they expect you to buy a car rather than sell you one! The clue should be in the job title ‘SALESman’! There’s not been many I’ve been able to build a rapport with! I could go on and on.....
They are not SALESman, they are ORDERtakers, which are being replaced by the internet.
Glad you enjoyed it, Mark
Ever thought the dealership might just think you’re a bit of a pain in the arse even though you,ve bought a few cars off them - get over it !!
Yeah, maybe
What, a pain in the arse to expect a bit of common courtesy having spent a few hundred grand with them! How dare he!
5 min into this and I’m already livid!! Just bums on seats!! Can’t stand that kind of customer service!! No product knowledge or any due care to their customers!!! Great video!
So are you happy with the service from Portsmouth or not? Couldn’t quite make out the message 🙊
Epic. hahaha
Sometimes I wish D would just get off the fence and speak his mind ...
😂👍😂👍
Let us know when Porsche Portsmouth get in touch grovelling....
👌😂😂
In case you hadn’t noticed, that is the way the world works nowadays. You can spend thousands with some companies and they really don’t value your custom, are ungrateful, ignorant and disrespectful. Now I just hop between those who show me some respect and value my business as soon as they abuse that privilege, I flush them down the toilet 💩
It's a sad state
Excellent!
You clearly have some professional sales experience behind you. I run a sales team in media and this sounds like a Monday morning meeting to me.
I appreciate that!
It's the Rolex doctrine, it's contagious 😎
Perfectly said
What a shame. Totally get your frustration and annoyance. I’m sure we’ve all seen the lack of customer service / decline over the years. I’m sure you’re spot on with your analysis (rant). It was also entertaining! Keep it up!
Thanks
Personally, getting cold calls from a dealer trying to flog their gear is not what I want. I would want to be treated well when I call them with genuine interest.
Exactly
I think contact via email, text, and postal service is ideal and seems plenty personal. I haven't taken a phone call in years from anyone. My Porsche dealer emails or texts me. They treat me and my cars well.
I wish all I had to worry about in life was a nonsensical phantom phone call from a Porsche dealer. Needs to get over his ego, I think he is more butt hurt because he isnt getting a GT car
Agreed literally never heard so much waffle
Spot on.
I bought an old Nissan 19 years ago and they still phone me up and ask me if I want to come in and test drive something...😂
Amazing
They probably feel sorry for you..🤪
thats just annoying
Quite a good rant, shame you didn’t get “woefully inadequate “ in there, I’d give it 9/10
Thanks, Rob
There are good and bad OPC's. I use Leicester - no issues.
I also use leicester and they seem a really good bunch. Been a customer for 4 years having bought a Macan new. Also have a 718 S bought privately but service them both there and get really good service
Leicester are good. Wolverhampton are also good in the Midlands. Never like Silverstone and I've heard mixed things about Solihull
Also use Leicester. Great service. Not a regular buyer of new cars, but get treated like a valued customer.
Thanks for the advice, gents
Had and continue to receive amazing customer service from Porsche Sheffield. I live in Nottingham and go to Sheffield because of the repetitive rubbish service at Nottingham.
Great, insightful piece. Same happened to me at my local OPC, undoing 5 years of rationship building. I do wonder if the fact you already own that Spyder and are driving a GT3 touring (ignoring how they were bought) means they consider you have enough of the new halo models and it's someone else's turn?
Thanks for the honesty as always, guys.
Our pleasure!
Always love to hear a rant! Tbh after the first half I thought you were making a bit of a big deal out of it, but then the guy tried to mug you off with old stock so openly I can totally respect your anger on this. Thanks for sharing!
Well said! I'm glad you watched it all.
I've owned half a dozen of these cars (GT cars included) and haven't bought a single one of them from a Porsche dealership. I currently only focus on the aircooled cars and if I go for a GT car, I always go for at least one generation older than what is current. Let some other poor sap eat the initial depreciation, pay the ADM, and play the terrible dealer games just to have the latest greatest. And if you do want brand new, buy the time you play all of those games, you will spend more to get it at MSRP instead of just paying the secondary market prices.
I had a similar experience with Mercedes miss-communication, different information about the same situation. I felt like I was being lied to and taken advantage of to make me pay more. 😡😡😡😡
How the hell can someone dislike this vid...epic rant loved it and it deffo needs saying but so few will incase they get blacklisted, I don't ever see it changing 🤬🤬🤬
In America it’s very similar to what you just said. If they think you’re looking to buy a car your email and phone line will explode with calls coming from dealerships, after you bought a car they go silent.
The dealer experience is similar to the estate agent game, it's just mind-boggling how you're treated given the sums involved. Occasionally I run into a good salesman and stick with them so my go-to Porsche dealer has had my last 3 orders. If the salesman left it would be like starting again. You can pretty much guess what your in for with the first approach. I particularly hate the finance model these days that puts cash buyers at a disadvantage. I think this is at the root of it really, volumes of people buying cars they can't afford on the drip, swapping them every two years etc. The relationship between dealer and buyer has changed. I think you're correct to identify second hand, newly new, specialist dealers as the future. I'm thinking the same, particularly with the huge hit new cars take again due to the turnover of financed cars. We need to stop buying/producing so many cars anyway and learn to look after them for the longer term. Even you guys can't keep up with all the new models :) They don't need to foster a relationship once you've signed that finance contract so they've forgotten how. Also, covid-19 will have resulted in a lot of redundancies in dealerships and showrooms empty of customers so I think they're perhaps concentrating on moving used stock and handling contract cancellations. Just a thought. Stay calm and carry on.
Well said Damian. I’ve experienced the same with my local dealer and now I travel nearly 200 miles to my new OPC who treat me accordingly.
That’s exactly what I would do
@@TheCarGuysTV The last car I purchased was from an AD and I jumped on an international flight ✈️ and spend a whole day driving it home afterwards. Make buy an experience yourself - that’s what I recommend (the AD did collect me from the airport though) 👍🏻
Thank you very much Damian, your excellent rant kicked off my weekend very nicely indeed! Really enjoyed that. How about next week you tackle the subject of BMW’s grills and marketing disasters? 😉
You're welcome, Wim. Check out Robert Mitchell for BMW marketing and grills - he's top notch.
@@TheCarGuysTV Haha, I actually watched his rant before yours. You’re both absolutely spot on!
100% my experience as well... never got a call back from 2 dealers after visiting both, discussing in detail what help I needed, and been promised call back from both. Took my money elsewhere.
You tell em Damien 😂 even my Audi dealer treats me better than that and I only buy used... Screw em, take your money elsewhere ..🤜🏻
I guarantee they value you just as much if not more than a new car buyer. More profits in most used car sales.
TBH I bet the sales chap is crying into his porridge at the lack of headaches not having you as a customer. Its the same at majority of dealers for all brands.
Yep probably
or he could be thinking the opposite.....just a thought??
Great rant Damian I’m surprised you’re surprised though!
Epic rant man - love it.
Thank you
"Honestly I was taken aback"....."I would like to be made special"...."Inform the dealer principal"......Come on, get over yourself here.
:) :) :)
@@TheCarGuysTV My dad would have told me "sleep on it before you do anything"
@@WhalleyRangeMassive in fairness he slept on it for about 2 months
Absolutely agree with what you said here. Porsche is not a cheap car by any means and at the end of the day, a dealer is getting money not from Porsche but from a customer! This reminds me a bit of Rolex Daytona situation.
Thank you for true talking. Keep it that way and we ´ ll keep us wachting 👍
I appreciate that
I really really hope, Damian, you keep that honesty. Well done. This is the experience of many porsche fans, who dont have the budget to buy 10 cars for a gt3. After 3 boxters , 1 gt4 (at premium), a boxster spyder, (at premium) i still couldn’t get an allocation for a 718 gt4
Thanks for watching
8:32 I love how Damian is measuring time in miles instead of minutes.
Hey I know the guy you are talking about - he used to work for a Rolex AD 😳😅
I'm late to the party, but after having watched this and another episode (your Drive Every Ferrari kickoff episode), I'm subbed. This channel is seriously underrated and as others have said, the honesty with which you deliver your content is refreshing. Keep up the great work!
Welcome aboard, Dorian
Just thankful for your rant as I have your RS allocation. Every cloud 👍🏻
Boom! Happy to help. PS - I wasn't down to get one.
😂 you’re better off with a dealer who looks after you for sure
I'm so sorry this has happened to you, Damian. You don't deserve any of this frustration.
It's a bummer, but we move on. Thanks for watching, Adrian
Shared on their Google reviews. Well said, Damien.
Ouch!
Great rant and well done for putting this out. Business 101 - look after your customers, it’s so incredibly basic.
Good one. I could only afford an old porsche, but I haven't heard many positive stories about official porsche dealers from other owners.
Arrogance, snobbish dealers.
You give someone a large amount of money you should expect a very good level of customer service, it doesn't end when you receive the 'product'
I’ve bought five Porsches over the last five years. Chances are I’ll buy some more. I want to be made to feel we’re on a journey together.
Well done mate
You hit the nail on the head - sales personnel across the board have forgotten that good will, relationships and mutual loyalty, build their careers and long term pipelines, versus filling their monthly quota. You got a new subscriber today!
Welcome aboard!
Love it, a proper Friday rant!
Oh yeah!
I love your rants
Once monthly please
I actually can’t believe what they said you’d have to do to be considered for a GT car!
Apparently that's commonplace
10.17 the old " coming to america " barber shop scene. Love your passion.
Hi Damian love the rant! Sorry to hear your issue, I've worked at a few dealers (not in sales), Portsmouth and Bournemouth are both owned by the same group.....you tend to find each group has it's 'strengths' i'd try a smaller group or maybe Mid Sussex (Sytner tend to look after you a bit more and no i don't work for them anymore)
Thanks for the info!
“You know what really grinds my gears.........”
Brilliant video, honest, insightful, similar I bought my car from JZM.
Wow D, good for you to vent! You have a platform and we trust you to speak for the lot of us. My dealer laughed on my initial interest in a 911 GT product, and I settled on factory ordered GTS. Who knows how many more I’ll need to to knighted with the priv!
Glad you enjoyed it
Experienced something similar with a local performance dealership in NI who offer a car sourcing service. Having bought and sold several cars with them over a 10 year period, I left a list of cars, colours and specs I’d be interested in buying including a realistic budget for each. Not a single car was suggested over a period of 8 weeks and several follow ups. Customer service really has taken a hit with some businesses.
Spot on with this, problem is we don’t complain enough with bad customer care, as you stated It’s basic stuff to keep customers informed.
It is
Just heard there’s a new job posting 4 a car salesman at Portsmouth Porsche 😂😂😂
It’s not about the money it’s about common courtesy jeez it’s not difficult is it 🤷♂️
Exactly
Never a truer word spoken, enjoyed the rant.
Watched this video when it came out on my telly but didn’t leave a comment at the time. Now the first wave of the 992 GT3 allocations are being locked in, and personally knowing someone who has a build slot and what they had to go through to get one (don’t ask, I can’t tell), I just had to leave a comment here. The honesty on this channel is what keeps me coming back for more. Keep up the awesomely good work! Giving it some beans and having a rant... doesn’t get much better ;-)
Thank you, Max (Revs), I really appreciate that.
@@TheCarGuysTV You are more than welcome Damian. As time progresses and car YT channels grow and attract sponsorship and brand affiliation, you can see a steady dilution in honesty and integrity. Possibly subconscious on the part of the YT presenter. After all, as they say, don’t bite the hand that feeds you. Loss of integrity isn’t missed by us in YT land... we all see it happening, which is why someone got a complete roasting in the “Litchfield Yaris’ debacle. It really shows in your content that this channel is your hobby and passion, and not a source of revenue. In a world of curated messages your channel stands head and shoulders above the rest. Plus you like your Porsche, as do I ;-)
My only hope is that somebody at porsche UK will find you a real contact at another dealership to take care of you. we want more posrche on this channel, because they are brilliant cars that i can't buy myself yet.
If you have never owned one how do you know they are brilliant cars? 🤔
Your mistake was assuming a Porsche sales man was one rung up the ladder from an estate agent!
Good on you Damian. The Customer is always right. And any business that thinks otherwise, frankly, don't deserve one's custom. Love your rants. Love you channel.
I'm not sure the customer is always right, as there can be some deceitful customers. But certainly there is a big improvement that can be made in customer care to prevent regular customers being turned into ranting maniacs!
Good on you Damien, more of this should happen. I have been in retail all my life here in Australia, and i feel the same way as you.
Right on
Obviously don’t know how many cars you buy in a year & keep. Not just for the click bait. Great rant BTW🤙
Thanks
Chick-fil-A proved that even in fast food sales you can have a standard of excellence and people will become loyal customers.
👍👍
Great content guys! I couldn’t agree with you more! It’s just lazy sales!
It could definitely be improved. I guess we have to take into account staff shortages and general press of COVID too, perhaps?
Well done Damian. I suspect this video might be the one with the most views, as it's sure to be used in every sales training session (in any sector) from now and forever more... how to win friends and influence people, right!?
Right 😀
I always appreciate your honesty Damian, and ultimately it will be their loss in the long run. F*ck them, thanks for the video, I enjoyed your rant and it was totally warranted.
I appreciate that
Anyone else feel like they were at school watching another kid get bollocked?
Awesome! Can't beat a great rant. They obviously don't deserve you custom. Really enjoy the Channel.
Thanks, Marcus
I got pretty good service at the dealer when buying my new Chevy Spark. Have you considered switching? It's fuel efficient too!