T-Mobile Presents Phone Freedom | T-Mobile
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- Опубліковано 19 кві 2023
- We're unveiling Phone Freedom, our latest Un-carrier move. While other carriers are moving to three-year contracts, we're paying off your old, locked phone, introducing a Go Back Guarantee, and debuting our Go5G Plus plan. See more of our innovations here: • Coverage Above & Beyon...
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In this #TMobile #Uncarrier move, we're announcing #Phone Freedom. - Наука та технологія
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I'm an over the road truck driver. I have been very happy with my T-Mobile service. I get 5G almost everywhere. I love that they have One Plus phones. The customer service I have gotten from them is better than any other cell phone company. My monthly bill hasn't gone up. I'm staying with them.
I’m sure they’ll allow Go5G plans to go in Sprint accounts too.
As a T-Mobile customer, I’m not impressed at all with this uncarrier….. we miss you so much John Legere, the real OG.
Yeah me either! I was really looking for something substantial like unlimited hotspot, or more perks on services such as Apple Music or UA-cam plus. This uncarrier was underwhelming. Plus T-Mobile also has 30 month payments plans I’m in on my iPhone 14 Pro max. They also flirted themselves with 36 month payment plans. The payments were much less, but that’s too long to keep a device imho.
Facts 💯
Now that they bought Sprint, it's all going downhill
And now they're buying Mint Mobile, more profit, less customer satisfaction, more downhill!
@Will Bx hotspot IS unlimited on most plans already. Example: Magenta Max gives you 40GB of high speed hotspot with unlimited slower speeds after the cap was reached. It would be pretty ridiculous for any carrier to offer truly unlimited high speeds all month.
I’ve been with T-Mobile for 10 years now (since the beginning of the Uncarrier movement) and I don’t see myself going anywhere else. I’m a happy customer.
Same here where I live they are excellent
20 years with T-Mobile. Happy customer.
Same here 10 years no problems best value
Same 🎉🎉❤❤
Set up a Digits line last month... was promised it was free. I just got my bill and it cost me over $23. Thanks for that, T-Mobile. Time to port it over to Google Voice instead.
Or just buy an unlocked phone & never have any issues & go with any Carrier
Right… but most people think the only way to get a phone is thru their carriers lol. People need to get educated in these things.
Walk in with a locked phone and leave with a new locked phone.
Exactly 😂 That's the way it's always been nothing changes here. If he would have said walk out with a new unlocked phone that would change things but that's not what he said.
Yeah. Also how they compared submitting att unlock request to the DMV is beyond me. It takes less than a minute
@SHADYDEFJAM 60 days. If you’re in the military they can unlock it sooner
You can get your phone unlocked after 30 days on T Mobile.
@@kamikazekid94i thought it was 30 for t mobile
I’ll be in the next episode, I have what it takes to be a T-Mobile actor 😂
This sounds like jump program with a new name .
Bingo! They've run out of actual uncarrier moves, so we're just seeing the old become "new" again.
The original jump plan you could upgrade every 6 months
I'm with TMobile for about 8yrs and as their company has grown I've been part of it and their Magenta Max plan is perfect for me...All the perks like Netflix and recently free delivery on GrubHub for a yr...I'm a fan of ONE PLUS PHONES and I only wish T-Mobile would offer more One Plus phones I could budget over time... TMobile 5g speeds are awesome for me and so are One Plus phones!
I feel like this isn't really new though. Just a name change .
Walk in with a locked phone and walk out with a new locked phone to TMobile
TRAIN YOUR EMPLOYEES! Often times they don’t know your programs!!
Is the $35 Device connection charge waived for New in Two? That's the only way it's worth it the additional cost.
Verizon charges you that fee Plus an additional fee if you want any help at all to transfer data. It's still better than competitors.
I have been with T-Mobile for years and I love it. I am on the 55 year old plan (Magenta 55+). The price is great. Netflix is free on this plan. T-Mobile is always giving away free stuff and extras and prizes (T-Mobile Tuesdays). I have Apple TV+ free for a year. After a year I can remove it or pay for it. I don’t think I will keep it, but that is the choice I am given. I saved a lot of money than what I was paying with Verizon. Verizon is ridiculous and is constantly going up on their prices and have a lot of fees added to the bill. I will not leave T-Mobile.
As much as you talked about ATT and Verizon raising prices, your new 5G Go Plans are each $5 more than the outgoing magenta plans
*they’re only adding to hotspot data for the additional charge
Not out going
They are keeping both options
Exactly
Still better then having to deal with AT&T customer service people.
its not fair textnow put rule be active unlimited free text and call or lose textnow phone number they don’t offer free data anymore
Magenta plans are staying. The only thing is it will no longer be promoted or sold in store. Yes there is a plan increase of $5, but most benefits were greatly improved.
Funny.. Walk in with a locked phone, and walk out with a brand new one. (ALSO LOCKED).. jajajajajaja
Exactly he never said unlocked 😂
Love T-Mobile service but I'm tired of my personal information being hacked. How about if your information is hacked more than once why don't you pay off my equipment plan. Again every 2 hacks. I'm probably on 3rd or 4th hack.
Much better to buy unlocked most don’t need a new phone every two years.
Most do if they want the most reliable connection.
@@MrKevosmin no, most don't actually upgrade every two years.
Are customers that still have sprint plans and sprint billing eligible for the new plans and promotions
So trade in your locked phone for another locked phone? Lmao
the question that i have is im with magenta max but with this new GO 5G plan new and old customers get the best deals but is it only with the new plan and not with my plan or do i get the best deals with my max plan.
I am stuck in a contract, i am planning to travel in July but they won't unlock it. I went to T-mobile see if this is true... kinda.
They will pay off your phone to move to them, but they won't unlock it for me. They will take my phone as trade in, but the new phone is also locked. Still can't use it on my trip. I was willing to move to T-mobile just so i can use my s22 ultra on the trip but they won't unlock it for me... (4 lines, not one).
This has got to do more with new customers. How about us existing customers. It didn't"WOW" me that much. It's more of an "Eh" ..lol 😂
The Go5G plans are gonna let existing customers qualify for trade-in promotions that typically have you add lines of service for.
@Jason Marshall right now it’s $40 in other plans
@@kendramarie6981 but you get half as much trade in value for your phone when not on max so your cost is roughly the same after you factor in finance costs so max or plus is still the higher valued plan. you don't really save on lower rate plans because you pay more for devices.
Current customers on the Go5g plus plan will have same trade in phone promos as a new customer would by activating. This is the first time this is available since the Sprunt merger.
When you get a new phone your eligible to do it. But it isn’t much of a difference from the 18month (lease) program. You can upgrade early when you pay half of the device. So in less time you can get a new phone But if you like it you have to pay the remaining balance of the device. But the go5g whatever removes that last bit so you can keep your phone it seems after those 2 yrs instead of paying the remaining balance of your device
I worked for T-Mobile for 2yrs working with att for a month now. The contrast is wild. 36 months is wild and I did see the other options to go less time but they force people to do the 36 months. The fact that att won’t help you to buy your phone out is wild. But they will take your broken phone for 350. T-Mobile won’t do that. It has to in perfect condition. The go 5g is still better than any promotion att has. It seems like it’s the normal 18 months to the 24 months range now. And the fact that they said we’ll pay for your phone. Always been a thing but them saying they’ll pay 50% going back is a great deal. ( don’t go for essential. You’ll barely get anything if you only want basic unlimited data with no promos. That’s your plan. If you want promos go to the other plans.)
I still buy my iPhones straight from the Apple Store lol
That’s cool if you got it like that. 90% of customers would rather do installments
@@David-vw2gr doing installments with carriers is the worst idea ever. I’m doing payments with Apple they do 2 year contracts too.
@OldmanWithers well the reality is that most people are poor
@@notspacedarlings what’s the difference between installments with carriers and through Apple? I’m sure they both are zero interest
@@ActionJackson334 so it’s literally the same thing without the cash back haha this guy talking about “worst idea ever”
Thank you for the new T-Mobile iPhone, T-Mobile
Can I get my 14 minutes back please
Your tmobile phone is network locked. Verizon unlocks your phones automatically.
The problem TMobile has (at least in Arizona) is that no one gets training on these features. It's been over a year so far and I still can't drop off a returned phone to a store that I got online. I was told at 3 different stores that they don't know how to do that despite knowing it was a TMobile program.
@@johgreen05 Unfortunately I had gone to two corporate stores. One of the managers came over and I don't remember exactly what was said other than, we never had training on this.
Next time in that store message me and I'll make a call down there lol
If they said they werent trained then they are wrong. EVERY location can accept deffered trade ins
Oh, they know how, they just don't want to because they don't get any money out of it or could actually lose money if they don't inspect your trade in properly and take it in with damage.
@@RicardoKifuri still not a valid excuse not to do it and take care of the customer.
T-Mobile is the Frontier Airlines of phone carriers
TMobile still isn't quite there yet. Switched to TMobile a few months ago and while service is decent where I live in Florida, it was terrible when went on vacation to Pigeon Forge Tennessee. Although we usually showed 5 bars, there was intermittent service. The upload speeds often showed .1mb which is not enough for any reliable service.
I concur on this. I have been with TMobile since 2015. I love it. But when I went to Pigeon Forge last year, service was very spotty. But I had wifi at the hotel/restaurants and I was more busy enjoying the moment touring than being on my phone so it didn't bother me too much.
Pigeon forge service isn’t going be good with any carrier
@@shelton.nobles we go there every year and never had a problem with Verizon. Funny though the quality of service from Verizon has declined in my home area though. That is why I changed to TMobile. Overall I am happier with TMobile service as it is usually faster.
@@shelton.noblesExactly!!
Hopefully phone freedom is on all T Mobile plans. No catch.
It definitely won't be available for prepaid plans 😮💨
Been with tmobile since the o.g razor and sidekick phones. I currently have magenta maxx first responder. If I switch will I lose the 1st responder status?
That’s just a label on your account. Not gonna lie att has a better plan for first responders. Wish they had it on T-Mobile but you won’t lose it. It just a roll over or you might have to re proof that your a first responder
I'm laughing at this guy first it says they are going to give Fredom phone to current and new customers, and then it said only for 5gGo plus. If this is an uncarrier move, I want to know what they think is a carrier move, because this is more than a carrier move for me. Forcing people to get into the more expensive plan to get better deals.
just switched from verizon, 5g has been top notch, W TMobile
I live in Sammamish - kind of the backyard of T-Mobile HQ. I get 1 bar in my home. My phone does not work in my home without WiFi - so to be fair, Comcast should be given a share of the monthly payment that I make to T-Mobile. I have experienced lack of signal strength in many areas here in Puget Sound (for example, the signal is very weak in the parking lot of Issaquah Swedish Hospital, where you need your phone to work). And, I have a fairly new iPhone. T-Mobile needs to focus on quality of fundamentals first. Very disappointed.
Verizon has the exact same problem. Zero bars here. The difference is Verizon lies and makes promises they won’t fulfill. Going through this right now.
Shut up
Just cause your by hq doesn’t mean your by the cell tower. It might be the box that’s given you issues they rolled out a lot of devices with bad signal strength just to get ppl on the home internet. Yes bad practice but they want to get their feet wet in something they can’t support properly everywhere. That home internet is only good in certain areas and you can check your coverage map for the intent online. Get your money back
T-Mobile , Metro by T-Mobile, Mint Mobile
My service is horrible since they took over sprint. About time to jump ship
I find it interesting that the pricing for this new plan and features of it were not stated. Me thinks that it won’t be a value for an existing customer 🤔🤔
I didn't notice anything different on the background image for features of Go 5G Plus vs Magenta Max, did you? Seems the same, even though he stated "even more"
ITS ANOTHER SCAM.......THEY ARE ALSO IN IT TO MAKE MONEY AND NOT LOSE MONEY.
@@CliffR 10 gig more of hotspot on the top plan 15 gigs of data in Mexico and Canada and 2 year phone upgrades is what is different plus the price on that new go5g plus plan is 90 dollars for the first line after auto pay
@Jordan Hall the last two phones I got less then a year ago were on 2 year plans....
Go5G is $5/mo more per line. So just add to the existing Magenta/Max pricing and you have your amounts.
It’d be ok if John Legere was still in control!!
We miss you John Legere!
What if we have a TMO phone that is in a 2 yr contract, but on a different plan? If we upgrade to the Go5G Plus plan, will they eliminate the contract and our current phone, and trade it in to go on another phone??
No
No dude
yes
No
You can upgrade the plan but it will not affect your current contract. If you plan on early payoff to trade in the phone, you would want to upgrade your plan to take advantage of a trade in promo.
I'll stick with my plan I have now with T-Mobile. I upgrade every year and nothing here is any better
Yeah it is, when you upgrade every year you don’t get deals like $1000 off iPhone 14 pro. You’re throwing your money away cause by sticking with your program you don’t get any money in return your just financing a new phone again and making your bill stay high.
@@OCARINAMARIOBRO11223 Do you get deals like that staying with Tmobile, or do you mean when switching to a new carrier? I have Tmobile right now and I’m hesitant to upgrade because there are currently zero decent deals for trade-ins or anything, at least for iPhone 14s.
@@thetwirped when you stay! I had a iPhone 12 Pro Max and traded it in for the 14 and got $1000 off with my trade in. You had to be on the MAX Plan but you didn’t have to be a new customer!
@@OCARINAMARIOBRO11223 if you have a qualifying phone on the max plan you can trade in up to 1k
@@thetwirped trade ins are best when the phone comes out. Wait a month or 2 after promos change to 800 max
We need better global service for the military Like full coverage Like text calling and internet
You can’t get full coverage in every country now
So, only the Essentials Savings is for a limited-time?
Not really essentials always been there it’s you barely get anything. They only mention it to get people in the door. Promos for it might be time limited but 100% not worth it
Smoke and Mirrors, perks of treating you like a new customer are only available if you change your existing plan.
Depending on your plan if you’re on max you still get all that. If your on anything less and want to feel like your a max plan then yeah switch
T Mobile promises not to raise your rates. They told me that before and they still raised my rates I don’t believe them.
Verizon did they same thing to me
They all do it . Its just tmobile will pay you to get out of the contract with other carriers just to go into theirs😂
So this is like the “forever upgrade “ for the iphones that they launched a while ago but got rid of it, but with extra stuff
More like their Carrier Freedom/Get Out of The Red/ Keep and Switch program
Yep yep
You were doing same tricks too except the 3 year one 😂😂😂
Wait tell you guys see your new "surprise bills" from your favorite T-Mobile 😂. They are just going to use this to raise your bills...
Sound like sprint all in plan from 2014
How about you fix your cybersecurity? I want to go back, but your cybersecurity is so bad that I cant trust your network with my information
So going back to 2 year device upgrade term is uncarrier? 🤣🤣🤣 Bring back Legere! Pay all my fees to switch back to you AND give deals on new phones......that would disrupt the industry!
If reception was better here in the country in Oklahoma, I would definitely switch! Unfortunately US Cellular works best here
Very soon service won't be as big of an issue with the starlink merge.
I think this is amazing. I can’t wait to switch my business line to this new plan. I know it’s going to be available for business to Right
Yes it will
The only thing that is suspicious 🤨 is if T-Mobile pays out to $650 on a cellphone you trade in - You still will be billed for a new phone- especially iPhones because these companies are about making 💴 money! I would rather own my iPhone I have been paying on already & sell it for a profit
You mean they don't take the $650 off the amount you owe for the new phone itself?
So, reintroducing 2 year contracts and making 3 year EIP the norm I take it? How very Canadian of you.
I've been with t-mobile for 19 year's and lately, I've not been happy with them. I paid my bill one day late and was charged a late fee. I understand being late is being late. They usef to give you a grace period of 5 or 10 days. The only way to get the best deals on a new phone is to add a line, but it's just me on my plan. Considering leaving t-mobile. 19 year customer
I don’t work for t mobile but, How old is your phone? Don’t expect to trade in your garbage phone and get a brand new $1000 phone with garbage credit buddy.
@@williamnews9051 he's with TMobile for 19yrs and not his phone. Maybe he got the new iphone or whatever.
Everyone charges late fees
What you don't know is that the other carriers have hidden fees that they add later on. Example: VZW added a relief fee for Covid $3 per line and they tell you it is for something else
If you travel internationally, the other providers will charge you insurmountable fees. I'm still back paying for $400 international charge with ATT. I learned T-Mobile has unlimited international text, data with 215 countries
@@williamnews9051 I have s22 ultra pal
You can get on the payment plan if you’re late.
talk about underwhelming
Lol what’s wrong?
Add an annual phone upgrade subscription plan and now we're talking.
It’s called JUMP! So what your asking already exist. Just keep the insurance in your line and you can JUMP! Every year. It don’t matter what phone plan you have.
@@riickyworld1 with JUMP
you still have to pay the difference or have to had paid off more then half the phone before you can actually jump
@@TheHEROFamily which is why you can JUMP! After a year… or pay up to the half if you don’t want to wait the year.
That’s why you either pay cash up front in cash, and it’s sim unlocked. By direct from phone mfg, now you can switch when you want to
What. And. It everybody can do cash upfront and if they can pay 1100$ for a phone I would rather go to the manufacturer themselves to have a fully unlocked phone form the moment I bought it
I see no American Sign Language interpreters on the video.-__-
Some of this sounds really good. I wonder if the new in 2 upgrade will be available for OnePlus phones.
Used to be I could get a SIM card for free in the past now I’m being charged $35 to go from physical sim to esim
That’s not true. T-Mobile does not charge 35 to activate a SIM card. It’s 10 dollars depending on the situation. And it’s free if the phone your using supports eSIM.
35 is the assisted support charge if you upgrading or activating a new line of service online, over the phone or in the store.
At least at AT&T if you want to upgrade early they let you at 18 months if you picked their next program. Yes it’s $6 a month, but you have the choice from the get go. This is literally not nearly as special as they make it. Plus every time I wanted to upgrade I’d have to put a down payment with Tmobile because god forbid I just need the base model iPhone and not the 1TB option never had that at Verizon or AT&T
Shouldnt need to pay an extra 6 a month for that
At T-Mobile you can upgrade as early as 12 months. As long as you are on the 24 month program you can upgrade at 12 months. I've been doing it for years.
Yes but the down payment for T-Mobile is like 200 down and then u pay your phone little by little
Extra $6 but att is gonna give you $500 off the next phone. Just don’t be poor
I thought that was why they bought out jump in frist the place. So you can upgrade when you want.
jump! Is when you have insurance. Pay 50% of the device upgrade anytime after. Jump on demand is upgrade after a month anytime
I wish T-Mobile work better in Pittsburgh Pennsylvania
That's it?
I'm confused trade in your locked at&t phone for a t mobile locked phone?
You lock your phone too!!!
After you pay it off you can get it unlocked a lot easier than the others..
@@SuntopKinseeker Actually harder. Att is easily done online
I mean, if you want, phone freedom lol buy it straight from the manufacturer that's what I do if you already plan to pay it off in full anyway and it already carrier unlocked plus it's not bloated with there stuff as well as quicker updates plus you own it not the carrier also the increase pricing isn't a thing too I had Verizon to try it out and At&t both stayed the same over 4-5 months it's like $86-$88 for postpaid unlimited I'm mainly with t-mobile though because of the perk plus coverage
Samsung has a yearly upgrade plan
I called att to try to unlock my phone when their portal didn’t work. They told me it was reported stolen so they couldn’t. But if I wanted to come back to AT&T they’d let me use it! Like what in the actual eff???!? NEVER AGAIN.
Apple upgrade program. You can upgrade each year if you want.
All on 4/20... We see you T-mobile lol
The only thing is hearing is they’re doing 24 instead of 36 months.
AT&T and Verizon planned few years.
6 years contract.
I miss Sprint.
Im still staying with Verizon
If people pay attention to perks and discounts on their apps and my account app they wouldn't be complaining
And how many times has T-Mobile raised their plans and activation fees in the last 3 months??
So what if your a jump on demand customer and you pay for insurance to have the benefit to upgrade with jump demand. So my question is i guess is T-mobile taking away the jump on demand benefits. We going be forced back into upgrading every 2 years?
Good question. But JOD is the 18 month plan that it’s either you trade in at the end of the 18th month or pay for the residual. And it’s a must to have insurance since you’re keeping the phone shorter for more trade ins. If your on jump! Which is the insurance version of JOD pay up to half of the device and trade in anytime you want as long the phone isn’t physically damaged
Yeah but the way they are advertising here it's like they are trying to phase out the jump program with a 36 month Financing plan. Instead of 18 months are 24 months they phased out jump and forced people on to jod. They did they just switched me over with telling me.
Camera was good, but Gaming Specs was bad!
T-Mobile 💓
💓
Bring John back
Yes!!
As of 2024.,T Mobil is a deadly threat.,Every employee an enemy combatant.
First, I've found T-Mobile service to be the worst of the 3 carriers (Att, Verizon) secondly your still stuck with T-Mobile for 2 years, if you don't believe me go get an iPhone 14 pro max and say you don't want their service after 6 months. You still have to pay off the phone, or if you decide to get a different model, you have the same issue. There is NO contract with any of the carriers you can pay off the phone anytime you want. The difference of the 24 month vs. 36 months is the lower monthly cost of the phone. A $1000 phone still cost the same, regardless if you take 24 or 36 months to pay off off. They are just using words to scare you.
All the carriers should also be sued for false advertising saying to get a free phone! There is no free phone unless u bring a paid off late model smartphone!
@@jgrysiak6566 actually I've been in the stores and I have seen free phones (with the main carriers) without trade in, that your referring too. They're not the top of the line phones but regardless they are free. What they do is give you a credit each month to offset the phone's monthly payment. However you do have to stay with them the 24 or 36 month time to get the phone's for free or if you want to leave early just pay off what the remaining balance is.
Some People are so entitled that that they actually think the world owes them free stuff, if companies just gave away free stuff with no condition, then they wouldn't be in business any longer. As far as wanting to sue someone all the time....well I will just leave that one alone for now. Have a great day.
@@scubaphill1 , who wants junk? That's why they're free
IVE had salespeople try to sell me junk & tell me they would buy it when they owned expensive I phones! LMAO
All carriers have free phones. No trade-in required. It just be not be the phone you want lol. Usually it’s low tier phones lol. Some high tier phones may be free but it requires a premium phone plan. Like in T-Mobile right now (until the 23rd) the S23 is free if you activate a new number under Magenta Max plan.
I don’t see any contracts on my Verizon plan! What you talking about????????
If you dont fully pay for the phone you will get a monthly payment for it thats usually 36 months
Why is your customer service still so terrible after the Sprint merge?
I miss my team of experts. I dread talking to customer service now when I use to love it. Don't even get me started about the home internet. They act like a different company and treat us like garbage. Might as well be Verizon.
This was already available for 85 a month I got a iPhone 13 free for 2 years! All this is doing is adding 5 dollars more for magenta max!
T-Mobile isn’t same without John Legere. The service isn’t good anywhere but Florida. They are locking you in for 2 years. I’d rather pay few bucks more and have a reliable 5G service. This is some BS uncarrier move. I trade in my locked (owed) phone, are you giving my phone back in 30 days?
I don't blame T-Mobile for not wanting much to do with Florida, though. Too many MAGA Neanderthals there.
I have so many questions sooooooo many
wait, so are t-mobile phones gonna be unlocked now
If you in a 24 month installment payment, no. If you pay the phone in full, after 30 days of usage in the T-Mobile network, can have it unlocked, sometimes it’s immediately though.
@@riickyworld1 that's identical to atts policy that they were calling out
This is great
As an existing customer I’m not impressed. You have no loyalty whatsoever
I'm paying insurance for my phone and it won't cover anything, another reason that I'll move yo t-mobil
Lol I love how they come for AT&T but they don’t make you pay a big down payment plus the taxes like T-Mobile. I just pay the taxes no down payment.
I don't pay an activation charge & no taxes upfront with Jump on Demand!
Oh I'm adding a post you bring these commercials in and post trailers stop it and bringing actors in your commercials I get it
Isn't this just Carrier Freedom...
Exactly
I am on the jump so I can upgrade every year
Jump on demand let's u upgrade 3 times a year, no activation charge, no paying taxes upfront
@@jgrysiak6566 yes and I'm thankful for that I only upgrade once a year when the new iphone comes out
@Terri Torres , me too, when the new Galaxy comes out. Leased One Plus junk twice, that phone is a disaster.
@Terri Torres , nope, they're more expensive & I'm poor. I can barely pay the $19.08 mo for Smartphone insurance.
@@jgrysiak6566 it is wat u can afford
DONT FALL FOR IT