Karen Books the WRONG DATE
Вставка
- Опубліковано 8 лют 2025
- Thank you so much for watching! This skit was so much fun to make! You'd think that people would be more careful to double -- maybe even TRIPLE -- check the date that they're booking their reservations for, but this still happens all the time... Absolutely WILD!
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
If you would like to have access to an exclusive Discord community, see videos before they go live, watch exclusive content, and more, consider joining my Patreon! 👉 / jessicavanel
New Merch is here! 👚
TeePublic: www.teepublic....
Check out my other socials! 🔗
TikTok: / jessicavanel
Instagram: / thejessicavanel
Facebook: / thejessicavanel
Twitch: / jessicavanel
TIMESTAMPS: - Розваги
"you can't show me my own emails" is deranged. Like, I know Karens are already deranged, but WHAT DO YOU MEANNNNN IT'S _YOUR_ EMAIL
What she wanted to say was, “you’re not allowed to physically show me that I’m wrong!”
@alkra4798 more like, "it isn't theoretically feasible that I would make a mistake or any sub-optimal decision in my entire life, so it's up to you to figure out where you made a mistake"
I once had a karen tell me I cant look up her past history of purchases because it was private, it was for a return she lost the receipt to and I was trying to help. 😂
I know right I’ve had guest act like they demand that they are right
There are people who don't understand what "privacy" means. They think it means whatever they want it to mean at the moment. I've seen videos where people yell that filming them doing something bad is a HIPPA violation, which only applies to medical records, not, say, a person eating the fresh fruit at a grocery store.
When I went on an overnight trip last year I actually did book the wrong date. I however had booked direct and noticed that the date was for the week after on the automatic confirmation email. ...also I had paid the nonrefundable/nonchangeable rate.
I immediately called the front desk at the hotel and immediately opened with "I just booked online and I made a serious mistake". It turns out when you take responsibility for your mistakes and are polite to the front desk "nonrefundable/nonchangeable" becomes more of a suggestion then a hard rule.
Sometimes a little kindness gets you much more than a lot of aggression. Glad it worked out for you
as a FDA i can atest that if you are humble and kind we will bend heaven and earth to help you out
Did the same with a Super 8 last year. Refreshed the page and didn't realize it defaulted to that night (instead of 3 days away). Quickly called and they easily cancelled so I could rebook again.
Same here...
I started the call with "I'm sorry you have to deal with an idiot like me...", and the frontdesk was really struggling not to laugh and maintain a professional composure.
Ended up just rebooking it by phone, same rate, same room type, same conditions. Lucky for me it wasn't a busy season.
@PedroDanielLopesFerreira For me their system didn't let them edit the reservation, so I was technically comped a night for my own mistake.
Getting upset and making a scene about it is actually a great way of getting a room for free. Chauffered and everything. Though the accommodations aren't that great, and you may not like your roommate. 😁
😂😂😂😂😂 Took me a moment to get the joke, but you pulled it off perfectly.
also, the amenities are gonna be less than stellar.
Although most people are unhappy about the check-out time for the new lodging.
I work at a movie theater. I refused 3 13 year Olds to see a rated R movie (The Wolf Man) without adults. After whining (I offered them to see a non R movie instead) they said we are going to leave a 1 star review. I laughed saying my 5 star review would cancel theirs. 3 hours later they tried with some other friends added. Again same results. This time they said they would sue me. That's when my G.M. showed up and said "And you will not be allowed in This theater for a year!" She saw the problem escalated and had the police there. So yes, I have seen it done.
Correct me if i'm wrong, but isn't R rated just that, a rating, and not something enforceable ?
@@Ryo41600 it's not a law, but a rule from the individual movie theaters. Meaning they can refuse to sell you tickets and kick you out for it, they just won't get in legal trouble for seeing an r rated movie
@@SailorMaplePrismPower that make sense ! Thank you for the answer
I’ve seen people use two spaces, but three? That’s a new one.
I misread and thought you refused to sell the movie to a 313 years old. That's rude man, let the vampire enjoy his Wolfgang movie XD
I see the yelp review: "WORST HOTEL EVER! They wanted me to pay extra and when I refused, they kicked me out without reason. After I tried to calmly find a solution they yelled at me and said that they are calling the police if I am not going right now. Never go to this hotel! PURE SCAM!"
Ok, but how was the included breakfast?
🎯
Concur with the 🎯 comment!!!! SO MANY F***ING TIMES under stupid situations like this resulted in bad reviews afterwards!!! And the best part???!! We're usually nice and will give free upgrades or whatever yet somehow, these people will lie about how horrible the service was. After we made an exception for them!!!!!
@ Don't worry too much about it. Most people don't pay any attention to a single bad review on a page full of mostly positive reviews.
I've often wondered IF hotels ever get terrible RUDE behaviour by these Karen's in the world. OMG, Why do they demand entitled expectations or service in public places, especially when THEY screw up? Then they get loud & obnoxious & never ever apologize! Their mother's did a really lousy job raising them.
Jess, thank you for showing us what you've seen first hand, in the hotel industry! Wow! And over the years, you've learned from experience, how to handle those (lord-help-me wack-jobs 🙃) who arrive at the hotel, with your grace, great people-skills & good manners ❤!
omg the "I won't charge you rack rate" part had me at the edge of my seat bc she should've shut up and accept the deal!! You can really get a lot by being nice and respectful lol
Your skits not only entertain me but also accompany me through this really tough time im going through, thank you Jess!!❤
I pray you are doing well soon 🙏🙏🙏
@@terrillcampbell673 thank you so much for ur kindness!!❤
I did this but it was for a month off. I was so embarrassed and I just asked if they had any rooms available. The lady at the front desk told me they did and even helped me book it on line so I could use my AAA rate. We both had a good laugh and the staff was so great. Bring nice is absolutely the way to go. 🤷🏻♀️🤦🏻♀️
I became a very loyal customer to that hotel as I travelled for work and because it was close to a well known amusement park even brought my kids (teenagers) with me over the summers. The staff was slways amazing and whenever I saw the lady who first helped me she would giggle and ask if I was here for “next month check in “ 😂
Being nice ALWAYS pays huge dividends ❤❤❤❤
Nice. This is how you should behave. Admitting a mistake, having a laugh, being polite to the staff. And not blaming it all on the staff or accusing them of being incompetent or getting stuff cheaper.
Absolutely! Kindness is IMPORTANT!!
Its amazing what happens when you are humble and don't act like a jerk.
Dear LORD I'm so happy that I don't get Karens like this too often at my hotel. One of the few times that someone's shown up with a year-off reservation, older gentleman and his wife were checking in and I saw this come up, after explaining the situation the wife looks at her husband and said "You had your reading glasses on when you did this, right?" And he straight up did a "Who, Me?" whistle straight out of Looney Tunes
Lol. If it was like that and they owned up to that mistake, I wouldn't have minded helping them out.
@@audreym3908 Luckily they were members of our benefits program and were the kind of shiny tier members who traveled enough that they'd seen a thing or two themselves and had a wonderful sense of humor, IIRC I changed the details to reflect the date and bumped them to a balcony room that they didn't ask for for making my night :)
i genuinely hate the fact that a ton of people won't understand that workers cannot do something if they are explained why detail to detail 😭😭😭
Selfish mentality, or simply because they're trying to scam
@@borandiUK Or CANNOT accept that they might have made a mistake. "NO! NO! NO!! YOU guys made the mistake, NOT ME! YOU GUYS ARE STUPID AND YOU HAVE TO FIX IT!!!"
Many years ago I booked a business flight & hotel stay for myself. I showed up to the airport on Thursday only to find out I booked Friday by accident, I had a morning presentation Friday morning so had to be there Thursday night. I didn't yell at the airline staff, mea culpa, I explained my situation & they were able to get me the last seat on the flight after I thought I booked. I then called the hotel & told them how I messed up & asked if I could book in that night. They were great & had availability. After that I have always been hyper vigilant about checking dates & times when booking anything. Hospitality staff will almost always go above & beyond to help if you treat them with respect.
2:20 “HOW DARE YOU SHOW ME MY *OWN* EMAIL?” Karen…what lady? 😂
“How dare you make me bleed my own blood” 😂
The use of the word "lady" within 1,000 miles of this Karen is a major faux pas.
I've never stayed at a hotel before, but this channel has taught me to never book third party if I ever do lol
Wait.. what? How old are you? Or are your from a place where travel is just not a thing people do? Or are you always travelling with a tent? Oh, it must be couch surfing! Are you a couch surfer?
This also applies for small hotels! We got to our country's seaside a lot and hotels have all mentioned that they heavily prefer being booked directly. Thankfully we're on really good terms with the hotel we go to so we can even pick the room we want ^^ Third parties take a lot of money from small hotels that, obviously, they'd prefer to keep for themselves and it's much more convenient for them to have a direct link with their clients.
@pegusus12346
You're definitely not missing much these days. When we traveled back home we only booked with their reservation desk. We knew which state we would be in and it was a relief to finally get to the hotel. But we don't have to go back to Caliloony anymore. No more parents left to have to go back there.
@@Bubblesirup Geez, what are you on about? Not everyone can take the time, or has the means or the desire to travel around a lot, you know?
There's also more than one type of third party. Most people think of Orbitz and Expedia, but it's also third party if you book through a credit card rewards program using points (though the OP probably never used a credit card either).
It's never THEIR mistake. It's always YOUR mistake.
That being said, hotels do make mistakes and they can lose, somehow, your reservation. Happened to me. I even showed them my confirmation email. They still said they never received my booking. Through them. Not through a third party.
Absolutely. This channel is about misbehaving customers. But I work for an organization that books a lot of hotel rooms and we've had hotels mess up. Our biggest problem, believe it or not, is that they don't bill us on time. We have signed contracts and sometimes our people have had to harass a hotel for weeks, saying "We owe you guys $10,000, don't you want our money?"
This is why jess doesn’t recommend third party 😂
JESSICA VANEL should be awarded some sort of acting award, portraying all these people. 👍
My mother and I were supposed to travel over Thanksgiving years ago. For some reason, I booked the wrong dates with JetBlue. When we got to the airport the ticketing agent let us know that our tickets were for the wrong date. I apologized and asked if there was a way to book us for the correct dates and I would pay the difference. The ticket agent was very nice and just changed the reservation and didn't charge us(he definitely could have, it being a holiday weekend). If you are nice and admit to your own mistake, customer service people will try to help you. It is that SIMPLE!
Many decades ago, my husband had gotten a speeding ticket and was making payments on it because we were poor and couldn't afford the lump sum. Saved every receipt. We even put the final one in a lockbox as a momento when it was finally done. Then he got a court summons for an unpaid ticket. Produced the printed receipt. The judge was unamused. Ever since then, I've been paranoid about some random glitch effing my stuff from changing rates, changing dates, or just outright canceling. I don't trust technology because I work in IT.
The judge was probably pissed that some random glitch just caused everyone to waste their time.
@@ariadnefrolich7243 Oh, yeah. He wasn't mad at us. Pretty much said, "Why are you here?" turned to the clerk, made them make a copy to give us back our original, and barely acknowledged us as he dismissed my husband's case and went back to demanding someone find out WTF happened. It was great! But lesson learned, keep receipts, never trust technology implicitly.
1980, while I was in the Marine Corps, took a car for a test drive and got pulled over by the popo. The cop didn't want to hear that the car belonged to the dealership, even though I produced paperwork. A very anti military judge gave me a fine of 1,200.00 when I went to court. Of course I couldn't pay that on the spot, so I was given a series of court dates to appear and make payments. So, a month later I appeared in front of a different judge. She looked at my paperwork, noticed I had already paid 50.00 and asked why I was there. When I explained my case, she smiled and dismissed the rest of the fine. I could have kissed the woman.
My sister got pulled over the day her insurance got renewed. She shops around for the best deal each year and it just so happened that her current policy was still the best so she let it auto-renew. They pulled her over for "not having insurance" (young woman, early 20's, they probably figured she'd hand over the fine easily) but mum drilled the importance of saving receipts and paper copies so she'd printed out her policy at buttfuck-o'clock in the morning before work and put it in the glove compartment.
Turns out the popo hadn't updated _their_ records that morning and there was a lot of waffling on their part trying to save face.
That woman had a printed confirmation, that had the right date in it. You can not hold IT at fault for this one.
Even though it was only a cameo appearance, we still enjoyed seeing Natalia again. ❤
In the beginning, it looked like a genuine mistake. By the end, she looked completely crazy XD
Those two things are not mutually exclusive. The booking mistake was probably genuine and it didn't get resolved because she was crazy.
I've worked as a night auditor and night porter in different hotels. Crazy things happen in the early hours. Finding guests climbing the fence to the pool and skinny dipping is just the start of things.
LOVE a manager that doesn't cave to the unreasonable Karen! And I love how matter-of-factly she was about 'nope, we can't accommodate you, so goodbye' lol!
I see this as a win. The hotel just sent a problem customer to one of their competitors.
This happens when you even refuse a discount that you don't deserve. Funny how some people can't accept their own mistake and blame it all on the staff, including insults.
Several years ago I was sitting in front of Walmart with my left turn signal on waiting to turn into Walmart lady came flying around a curve had to run off the to miss me started to scream at me for stopping to make turn into Walmart
So wild 😅 and even offering a discount out of courtesy, and still refusing that, geezz, oh well.
Excellent job miss manager ! This is EXACTLY what should happen when people become this entitled and rude ❤
I actually like that the manager refused further accommodation suggestions. I hate it when clearly things with a business are not going to work out and they keep trying. Saying "sorry that won't work either, don't worry I'm fine leaving, not angry" until you do risk getting angry.
Booking 3rd party can save you a ton of money, but you have to check everything three times, and it is also worth contacting the hotel to make sure they have all your details correct.
Are you sure third parties save you money? From what I heard, they're always more expensive than going on the hotel site, third parties are not charities, they charge you for booking through them....
"I refuse to stay at a hotel who refuses to allow me to stay here" 🤣
Hotel guests are crazy sometimes. Especially when they are third party reservations. As a front desk agent i can tell you third party reservations are the worst.
Me immediately going to double check I booked the right year for my trip in May lol (I did thankfully)
I actually have booked 16 months ahead. They called me TWICE so make sure that it was correct!
Ma'am, if *all* the staff seems crazy to you, then you need a big reality check 😂
Yes this happens.. Usually we don't get the manager involved, our staff are empowered to do exactly this.
I live in the furniture capital of the world. We have market twice a year. People come from all over the world. When the market goers find a place they like, they'll book YEARS in advance. Every room in a 30-mile radius is taken. It pays to book way in advance in this case.
I love the bit by Karen of "why would anyone do that?" I mean, i booked my room in Texas for the solar eclipse NINE MONTHS in advance, so yeah, those things do happen!
What the lady should have done is looked at the third party again for the present evening, if the room was available they may still have been able to get a booking at some kind of discounted rate.
So fun story, my mom booked with a hotel over the phone and it was the hotel agent that did this, booking her for the following year (she had just been helping somebody with a date for that year before my mom called.) Because they didn't have two standard rooms on file for the date she actually booked, we got free suite upgrades!
Another example of someone taking “the customer is always right” wayyy too far.
Yikes, flashbacks to my reservation days many eons ago (central res line for a major nat’l chain) - at certain periods the floor would echo with agents confirming stays starting the next year (literally the first day res was opened). It would happen for hotels with key seasons: fall folliage in New England, cherry blossoms in DC, annual festivals (annually on “x” wknd of “y” month). And then explaining why there was a minimum stay requirement and a HUGE deposit. Most people understood but the number of “why I never . . . “s were a hoot (yes, you and 10,000 other people read the same NYT travel story) 🤣🤣🤣
Denial of Service is a powerful tool not enough staff utilize and not enough managers enforce. I don't work in hotels, and I have only had to deny service one time but it was the most amazing "Checkmate" moment of my career. The Karen in question was so apocalyptically angry she couldn't speak, she just stared at me with her mouth open, unable to comprehend anything until the people behind her started laughing and telling her to gtfo. It was beautiful.
Every time I see one of these it reminds me why I always preferred working back of house. Worst bit is I can't even work out if it's made up or based on real events. It makes me glad that most of my hotel time was spent in a small, boutique, hotel that mostly catered to regular business travellers.
I had one where I was travelling for business to OKC. The kid working the desk was very nice but he said he couldn't find my reservation for that night. Even after I gave him the confirmation email and everything. No problem, I said, do you have any empty rooms? Yes. Just book me one of those.
Fast forward to me doing my Expense account and finding out that while he couldn't find my reservation to check me in, he could find it to bill me for both rooms for that night.
Let corporate take care of that one.
As an assistant manager at a small local hotel, I greatly appreciate these videos. Sometimes I share with my coworkers and we either nod and say "yup, been there" or we laugh and are relieved that we have not had to deal with that issue....yet.
Should have taken the discount 😂
I just had a hard weekend, in customer service. Thank you for that laugh. That was literally my last call last night. I was already 45 m past shift close and was making sure everyone who called in before closed got helped. With an attitude like that I was not in the mood to give a little kindness back. Everyone else before her was just grateful I stayed to help them and got what every pickle I could give them except that Karen. Thank you for ending my weekend on a bright note.
I saw the short and knew there was gonna be some mess! 😂😂😂
That red lip on the manager is everything, btw.
Tbh I would probably mix up the years 😭 it still feels like 2022
Watching... smiling and POUNDING the like button!!!! Well handled!
so refreshing to see managers stand up against customers like this man working in customer service is tough
And for those who think people don't book a year in advance...
I mentor a robotics team, and I network with other teams. This year, there was a change to the hotel policy for our championship event. Some people were quite upset, partly because they'd already booked with their favorite hotel as they'd headed out after the 2024 event (figuring it would be easier to cancel the rooms than to book at the last minute).
Yeah. People absolutely book a year in advance. Usually, though, it's intentional. I know I double-check my booking date every time I book a hotel or flight.
Had this gal been a moderately decent and reasonable human being, she'd have probably been accommodated no problem. Maybe even at the rate she booked at. Her insistence on having it her way--and being unreasonable about it--is what got her instructed to leave the premises.
I don't know if that would be "bad practice", but I would explicitly mention that the reservation was made a year ahead in the body of the email if something like that happened to me. People usually don't check things they themselves did
She did. "Please confirm that the date for next year is correct."
I work in rentals for a large retail chain, and I can totally relate to this. Happens 2-3 times a month, though usually it is a reservation for the next month, not the next year.
“I’m leaving!”
“Okay byyyyyye~ Have a lively rest of your day~🎶”
Oh they hate it when you’re extra peachy while telling them “no”, it’s basically my favorite thing 😂
Plot twist: Karen did this on purpose to get a lower price than otherwise possible. She figured she could muscle her way in.
People are absolutely exhausting and unreasonable. The agent and the manager offered fair solutions to a problem Karen created and she still continued to throw a fit? I'm glad that the manager refused her service. Ridiculous.
Which is why i REFUSE to book 3rd party i only deal with the accommodation/dining directly.
I just love the many facets of Jessica. She must own a lot of wigs :)
The MANAGER EVEN OFFERED TO DISCOUNT THE ROOM! UGGGH. This Karen. Ugh.
Watching these videos raises my blood pressure, but i can't stop watching
"I'm leaving!" Doing exactly what i asked you to do? Oh no! What a threat!
Thankfully I haven’t gotten any Karen’s like this at my hotel. Everyone who’s had a complaint have always understood that there’s only so much we can do at the front desk, and I’ve also realized how much of a scam third parties can be.
Great portrayal of all the characters Jess.
You tell her Front Desk Manager!!!!! You rock!😂😂😂
As a manager in the service industry I would like to remind everyone in the same position that it is part of your job to cultivate your customers.
If you enable crazy people it only means that they will come back again and again and you are stuck with them. If you show them the door politely eventually you will be left with decent customers.
She actually thought she was getting the last word by leaving after she was kicked out!😂😂😂
I wish more managers were like this one. Far too often the managers of hotels I have worked at in the past would have let the guest stay after that tantrum. Then when the guest refuses to leave at the end of their stay, the employees need to call the police to get them out.
After 40 years trucking, I've stayed in MANY hotels. ALWAYS I've treated the staff with courtesy and respect. And I've gotten deals that I might not should have, because I've been nice ...
I can totally see this woman going to her doctors office and just start screaming "you can't talk about my medical records, not even to me"
"You can't refuse to srll me a room."
That's the beauty of a private business... They can choose their customers.
When I worked at a local hotel we had camp weekends due to the sleep away camps just 30 minutes away. So we had tons of people calling in a year ahead to book dates.
Never order 3rd party and expect ANY favors or adjustments. If you are being cheap, you will pay for it in the end.
As a Computer Information Systems major, if I were the staff member, I probably would've been like, "well ma'am, your emails are unencrypted so Technically anyone can access them. Technically, lol."
I work at a hotel. Think Mays inn. Literally one person at the front desk and definitely jankier than the schmarriot. However so many of these still hit home! Also 99% of guests and normal/wonderful/fine but that 1% UGH headache city.
Had this happened at my hotel once and let them stay since we had a room available. The day after the guest gave a one star review on google saying it’s the hotel’s fault. No good deed goes unpunished I guess.
Having worked in food service ranging from fast food to fine dining I actually believe these scenarios are real with no exaggeration.
The funniest part is that any of these Karens wouldn't survive 1 week in the service industry. They would either snap and go full speed to madness or get fired 🤣
That moment when the manager kicked her out was
A Karen saying it’s crazy for a hotel to call the police is so ironic and funny to me
These videos are why I always book directly through the hotel. 9/10 times, the deals through third party websites aren’t even that much cheaper
Can someone explain why third party rates are less expensive then booking straight with the hotel? Third party sites seem to cause alot of problems. I kinda wish they weren't a thing.
I'm curious about the pricing too
Oversimplified version: They buy blocks of unsold rooms at cheaper rates and resell them at cheaper rates.
@@colormedubious4747 That makes sense
or the people who don't want to pay BAR (best available rate) so they stand their and book a room via third party...at 12:00 a.m. (I try to explain before they do about how 3rd parties refuse to acknowledge hotel time) then they are shocked that I can't check them in. We run night audit and 4 a.m. and if they did check in then an early check-in fee applies...
In that woman's universe, clear communication is not necessary, because everything is "obvious."
"I'M LEAVING!"
"Thank you."
I booked a hotel room last year through the hotel's website. The hotel then reached out and said I needed to pay through their third party's website, because it was a non-cancellable reservation.
Sounded like a scam to me.
I called the hotel back and told them I had already provided my credit card information and would NOT, under no uncertain terms, be logging into a third party website to "pay" for the room. They already had my credit card info.
Reservation was cancelled!!!
Holy shit, that felt so egocentric, and I got MASSIVE dense narcissism vibes from that, but this was fun to watch!
If only all managers were this amazing!!!!
This is why you do not book anything third party.
I was a little upset at the start, thinking they were going to accommodate Karen 😂
Some people cant admit to their mistakes😢 its even sadder when they dont see that and want to blame it on someone else.Their patents didnt do a good job of raising her 😢 I love the way the manager handled it ❤im proud of her❤
If that was me i would be profusely apologising for my error
I wanted to write that I am happy to not work in hospitality. But in the public service you run into an equal amount of entitled citizens. :D
:How dare you show me that I made a mistake?! You still need to fix it my way!" Unbelievable. And I believe the manager can and should refuse to serve a customer who is being rude and disrespectful.
I Love and Hate how real this is XD
And of course, she's blasted you for HER mistake on yelp. 😅😅😅😅😅😅😅😅😅
These stories are always WILD... How in the world are there enough entitled people out there to keep stories like this coming?!
always glad when these have happy endings
I worked in hotels for 8 years at a few different hotels and if I was paid 100$ for every guest I had this exact scenario for I would have been able to buy 3 houses with the money 😂
When you think everyone else is being crazy, you're probably the one being crazy
Yeah, THEY’RE crazy 🤦🏼♀️😅
About 20 years ago (early internet age) I booked the wrong day for my stay at Emerald Suites in El Paso (one day early). The stupid website didn’t show the day of the week, just month and day. The hotel refused to compensate me (I get it, I booked the wrong day, but the website was crappy) but Stilton credited me.
You're the reason I now only go through the hotel and not a 3rd party booking site 😁