This makes me think of the first time I ever ordered a bottle of wine at an upscale Italian restaurant. I was barely 21 and out on a first date. The waiter brings the wine out and shows the bottle, but poses with the wine for longer than seemed necessary to me. I look at him like he’s stupid. He pours a splash of wine in the glass and then stares at me like I’m supposed to do something. Again, I look at him like wtf , and thinking this guy is STAAAANGY, so I just say “ um, May I have some more please. “ I didn’t know I was supposed to taste it before he served it.
At London's best hotels the turn down team dress for the occasion, a different evening uniform from their daytime cleaning uniform. Four Season do silent housekeeping, where they are like ninjas, you never see them, but everything in your room is always spotless and re-stoked, they watch and wait for you to leave then they pounce and bring goodies and tidy things. A Four Seasons I once stayed at had poolside sunglasses cleaning service, and whenever you took a dip they pounce and straighten your towel, robe, flip-flops etc.. It's called 5 star service.
Yes...I have heard of the "turn down service". It represents an airing out of your sheets before you retire/sleep for the evening LOL...Services like chocolate was included. Lots of extra goodies ie. alcoholic beverages, hair appliances, to say the least, "home away from home ", assuring your air is calming/accommodating enough in your room. My ancestors being Native American experienced this through indoctrination Olde Customs, Olde ways of thinking, LOL and Olde money. You didn't miss anything. Sincerely, 🌹 Dee
Remember the 'Chilled Salad Fork'? Turn-down service is in the same quadrant of intrusive pseudo-service that marketing geniuses pull out of their left ear. Ostensibly to 'improve' the customer experience. And pad the tab.
I remember my first turn-down service hotel experience. I was bewildered at first, but quickly figured it out and made good use of it, including those mint chocolates each night. Lol ! Have you ever been to a fancy restaurant where the waiters use formal service protocol and only approach / serve from the left side? That always makes me realize that they are taking it to whole nother level.
This is awesome...Yes there are many things that most of us don't experience very often. The only answer or comment that I have is that it is giving someone a job. They are earning by working.
I would never spend the money to stay in a place that offered turn down service.I'm the type that would stop in a rest stop and sleep in the car. Guess I won't have anybody offer to warm my car up in the middle of the night. Ha! You always put a smile on my face girl. Thanks.
My first foray was finding out there was something called Pellegrino . Normal people order water at restaurants, rich people order sparkling water from Italy.
First time First class on an airline, was handed a warm, soft, damp cloth in the shape of a small roll. Stewardess/ Flight Attendant I looked at her, thanked her and thought what in the world is this for. I haven't even eaten yet (thought it was to wipe my mouth). I unravelled it and started to wipe my face and then looking at others around me I realized it was to clean my hands! That was a CRUNCHY moment 🤣
Hey, Fiona! In a world where everyone is trying to "fake it 'til they make it," I LOVE that you broadcast for the world to hear that ... a) you're embarrassed and b) yet still willing to admit that you have never heard of "turn down" service. That's awesome! There is confidence in admitting our weaknesses, ignorance, embarrassment, and the like! I love it! BTW: I too have stayed at nice hotels before, but never had this service offered; so, I didn't really realize that it was a "service," per se; although, I did know that in other contexts that the rich had their beds turned down for them. Sigh.... MY one-time rich people's experience was in a posh hotel's public restroom, whereby the "gentleman" (AKA "restroom attendant") handed me my soap (to wash my hands with), followed by handing me my towel (to dry my hands), followed again by the expectation that I tip him, because no human being can possibly get his own soap and towel without assistance! BTW: LOVE the Jewish accent! Cheers! :-)
Thomas Strickland Yes, I’ve had the bathroom attendant/stalker experience also! Quite unnerving! I was just praying to God that she didn’t follow me into the stall, lol!!!
There are several good reasons that justify the existence of You Tube, and I put you at the very top of that list! You are so inspiring, entertaining, bright and refreshing.
I've been to 2 star hotels that have refreshed stuff and cleaned up, but I always assumed they were told to come while we were away. Never had someone actually ask me for it. I like the idea of just coming in quietly when we are away and cleaning. As long as they are not going to steal anything. No chocolate though. But yeah, the new water was nice. Since I drink a lot of water. I don't remember what exactly they did. But it happened a couple times and I definitely don't get out much. But yeah it's definitely more awkward, when asked compared to just cleaning up while ur away, also makes sense because it makes the turn around faster. When you leave the Hotel. So I understand why it's done. You are beautiful by the way. :-)
Turndown service is older than US history, initially a servants job. Still, used and continued with the ultra-rich today and "royal" families. But in general, I wouldn't be surprised by much that could be bought and sold.
I feel so uncomfortable when I come back to my hotel room and realize someone changed sheets and towels, I could understand that for long stays, but when I am somewhere two or three nights it feels completely unnecessary. I like to leave mess but a mess no one else will see (or have to clean), a mess I can return to.
Thats so funny. When i was 12 we missed our flight and ended up flying first class. Im sure tons of people know but when they offered us a hot towel i was like wooo hoo. Also the tray was super huge.
This part of regular service in Europe and Asia. Most cruises as well. Although, I've not been in the room most times turn down was provided. However, one if the best services that high end hotels provide is shoe polishing. Leave out you shoes, and you find them polished when you return :)
F.C. Barcelona's Leo Messi asked Hotel Serena Suites to provide his suite with a basketball hoop, two jacuzzis (one hot, one cold), a personal maid, and a pool at precisely 82.4 degrees F.
This one time I went to a high end salon. The only difference is that they offered to hang my coat and gave me water. Besides that, same thing as usual.
I never have to take my Benz to the dealership for ANY type of service. They come get the car to my home/office and they return it to me sparkling clean with 2 bottled waters. 👍
When my brother went to Prom at his high school .. he and his date went out to dinner and there were things at that new restaurant he wasn't used to seeing. Something happened, which is kind of funny now, but at the time was very embarrassing for him. The butter was placed in desert style little dishes in shape of spheres .. butter balls .. which looked so much like vanilla ice cream that my poor brother .. unknowingly, took his spoon and began eating the butter thinking it was a little appetizer of ice cream .. being served before dinner. He later told us that is date, Ann, saw what he was doing and began laughing. I guess the moral of the story "at least for me" .. watch out for interesting new shapes in cute little serving dishes on the table of a fancy restaurant .. especially if they look like Vanilla ice cream .. it may very well be butter.
Sorry, We didn't know you disliked cruises. If we had taken a trans Atlantic cruise, we would probably hate cruises too. The new ships aren't really made for rough seas, they have a shallow draft for fuel efficiency.
Good one sis. Never heard of a "turn down service" till you just told me. Motel 6 never did that for me. They did however leave the light on for me.Ha ha. My Mom told me to never get above my raisun. So I don't. I'm just plain and ordinary. I'd rather help someone than be helped. Thanks for sharing gal.
I have heard of it, but like you, Dr Fiona, would never ask anyone to do that for me. I would feel bad for someone that would have that job!! Just remember to tip the service staff well, they depend on good tips!!! Where is that hotel at, looks so beautiful👍❤️
I've not heard of turndown service and I've stayed at nice hotels before....hmmmm, it would be an expensive service, for sure. I wouldn't turn it down if I was on a cruise! I think cruise lines do that and it may be included in the price of your cruise.
Lol I’m not rich or well to do by any means, but I had the same questions when I went on my very first vacation. I think I was just under 20. Stayed at a hotel with an assigned attendant who introduced me to how a French press works, asked if I wanted turndown and after telling me what it was I said oh for goodness sakes. No I can handle at least that much. I took the candy and that was it... in addition to my fresh French pressed coffee. That poor guy also had to explain what the bidet was. If you would like a companion to experience rich people stuff, give me a call.
I loved this discussion. Yes, turn-down service is certainly a fringe benefit of the high-end hotels. I'm sure there are other benefits, but the experiences I have had at such places, I've not taken advantage of. As you, I can pull down my own covers, thank you very much. And like you, I'll take the chocolate, thank you very much. Love your discourse on life. Blessings.
When was the first time someone was in a hotel room and thought: “I really cannot be arsed to get up and close my curtains” ☎️ “hello Room service”? “And can they also neaten up the bed that was made up pristinely earlier but which I have just mussed up?” In Germany I realised that it was a thing that you could choose 5 types of pillow apart from the one on the bed. Now if they had a bedtime story, cocoa and “tuck in” service, I might go for that. Also Fiona, you realise that after that lady gets turned down 15 times she starts to feel a tad disenfranchised 😂
First, safe journey and come home safely. Indeed I have heard of the turn-down service and mind you, if you except it, you're expected to tip the maid. My first job was a maid at the Vagabond Inn in Sacramento hmm 30 years ago; when we went above and beyond for the customer's stayed at least two nights we would give them "extra care" and usually always got a tip left for us when the customer left. Mind you if we got caught giving extra towels, candy, coffee yada yada we would get reprimanded. Do you know the dilemma of waiters /resses? Oh that will send me to the moon! You paid $25.00 for a single salad, then you are expected to PAY the restaurants employees as so many restaurants are paying their waiters $1.50 - 3.50 an hour saying they can earn their money via tips. It gets worse, then the "healthcare" their employer offers is over the top, to expensive. Tax time alone is a chore for these poor workers. So you pay $25.00 for a meal and then pay the restaurant owners pay roll as well. Understand why I curse like a sailor? (UGH misspelled restaurant every time!) Hope you're enjoying yourself!
The waiter/esses thing is mostly something I didn't know! I knew they were paid small wages, but not THAT small!! Oh, that stuff makes me so mad!!! I wonder how all that got started?
Cish 60 GREED Darlin, sheer greed is how it got started. It's our government allowing restaurant owners to continue to get away with it and our faults for not insisting the government correct this injustice. Further let's talk "tips" in general. Tips were given when someone professionally or socially went above & beyond their job description, or was generally quite helpful. Now! Now we the customers are expected to tip for one doing their damn job. Expected to tip when the person providing a service is doing, behaving and whose attitude reflects one that is, will do as little as possible or even under their job duties.
Never heard of turn down service.... but I'm 10 years older than you and I remember "Turn Down Day" by the Cyrkle. Enjoy: ua-cam.com/video/9nmNKCaOeZk/v-deo.html
@@fblairmd66 The Berkeley in London emailed a few days before our arrival asking what temperature we wanted our room on arrival..!! Ha ha.. The service at London's Four Seasons Park Lane is what a friend of mine described as telepathic service, they know what you require before you even know yourself! They log your likes and dislikes in a customer file, so they can surprise you on your next stay. It's hard to go back to regular or mediocre hotels once you've experienced that level of real 5 star service, the Four Seasons, Mandarin Oriental, Peninsular benchmark. It's addictive. I shall die with a massive debt! :)
loved the way you led up to that story ,such a strange thing to be arksed 😀. there's an Irish comedian called dara o Brien who does a whole funny routine on this ,he was as puzzled as you ,try and look it up.
Turn down service is just another excuse to give someone a tip for doing something unnecessary. Everywhere I go people are asking for tips or donations. It all started with those bell ringers at Xmas.
You can't make a Ritz Carlton Cobb salad for 6 bucks. The Ritz is a turn down service hotel. That means 5 star sevice or Rich people service. I love your channel and love that you got a peek behind the rich person's curtain.
So you turned down the turn down service?
Oldrn Dirt Lol! Yes!!
Reminds me of my recent trip to a Cancun all-inclusive resort. I was offered a butler. I said to them, "Do I look like Batman?"
lol
ieronimo18 yes
🤣🤣
MAybe I should get out more, lol
How on earth have I survived nearly 55 years on this earth without experiencing the turn-down service?! Oh, the hardship!
I adore you. You always make me smile.
T Phipps 😘
This makes me think of the first time I ever ordered a bottle of wine at an upscale Italian restaurant. I was barely 21 and out on a first date.
The waiter brings the wine out and shows the bottle, but poses with the wine for longer than seemed necessary to me. I look at him like he’s stupid.
He pours a splash of wine in the glass and then stares at me like I’m supposed to do something. Again, I look at him like wtf , and thinking this guy is STAAAANGY, so I just say “ um, May I have some more please. “
I didn’t know I was supposed to taste it before he served it.
Dominic Elias 🤣🤣🤣
You Rock!!!!! Turn down for what ......ENJOY
At London's best hotels the turn down team dress for the occasion, a different evening uniform from their daytime cleaning uniform. Four Season do silent housekeeping, where they are like ninjas, you never see them, but everything in your room is always spotless and re-stoked, they watch and wait for you to leave then they pounce and bring goodies and tidy things. A Four Seasons I once stayed at had poolside sunglasses cleaning service, and whenever you took a dip they pounce and straighten your towel, robe, flip-flops etc.. It's called 5 star service.
Yes...I have heard of the "turn down service". It represents an airing out of your sheets before you retire/sleep for the evening LOL...Services like chocolate was included. Lots of extra goodies ie. alcoholic beverages, hair appliances, to say the least, "home away from home ", assuring your air is calming/accommodating enough in your room. My ancestors being Native American experienced this through indoctrination Olde Customs, Olde ways of thinking, LOL and Olde money. You didn't miss anything. Sincerely, 🌹 Dee
Remember the 'Chilled Salad Fork'? Turn-down service is in the same quadrant of intrusive pseudo-service that marketing geniuses pull out of their left ear. Ostensibly to 'improve' the customer experience. And pad the tab.
I love your videos . There are always so down to earth. Thanks for sharing your thoughts.
I remember my first turn-down service hotel experience. I was bewildered at first, but quickly figured it out and made good use of it, including those mint chocolates each night. Lol ! Have you ever been to a fancy restaurant where the waiters use formal service protocol and only approach / serve from the left side? That always makes me realize that they are taking it to whole nother level.
Turn down service? Never heard of it. You have ARRIVED, girl!
This is awesome...Yes there are many things that most of us don't experience very often. The only answer or comment that I have is that it is giving someone a job. They are earning by working.
I would never spend the money to stay in a place that offered turn down service.I'm the type that would stop in a rest stop and sleep in the car. Guess I won't have anybody offer to warm my car up in the middle of the night. Ha! You always put a smile on my face girl. Thanks.
My first foray was finding out there was something called Pellegrino . Normal people order water at restaurants, rich people order sparkling water from Italy.
First time First class on an airline, was handed a warm, soft, damp cloth in the shape of a small roll. Stewardess/ Flight Attendant I looked at her, thanked her and thought what in the world is this for. I haven't even eaten yet (thought it was to wipe my mouth). I unravelled it and started to wipe my face and then looking at others around me I realized it was to clean my hands!
That was a CRUNCHY moment 🤣
Turn down for what haha! haha! I'm loving the video and the comments.
Hey, Fiona! In a world where everyone is trying to "fake it 'til they make it," I LOVE that you broadcast for the world to hear that ... a) you're embarrassed and b) yet still willing to admit that you have never heard of "turn down" service. That's awesome! There is confidence in admitting our weaknesses, ignorance, embarrassment, and the like! I love it! BTW: I too have stayed at nice hotels before, but never had this service offered; so, I didn't really realize that it was a "service," per se; although, I did know that in other contexts that the rich had their beds turned down for them. Sigh.... MY one-time rich people's experience was in a posh hotel's public restroom, whereby the "gentleman" (AKA "restroom attendant") handed me my soap (to wash my hands with), followed by handing me my towel (to dry my hands), followed again by the expectation that I tip him, because no human being can possibly get his own soap and towel without assistance! BTW: LOVE the Jewish accent! Cheers! :-)
Thomas Strickland Yes, I’ve had the bathroom attendant/stalker experience also! Quite unnerving! I was just praying to God that she didn’t follow me into the stall, lol!!!
There are several good reasons that justify the existence of You Tube, and I put you at the very top of that list! You are so inspiring, entertaining, bright and refreshing.
I am so glad that you posted a video. You are so funny and entertaining. Thank you so much.
I've been to 2 star hotels that have refreshed stuff and cleaned up, but I always assumed they were told to come while we were away. Never had someone actually ask me for it. I like the idea of just coming in quietly when we are away and cleaning. As long as they are not going to steal anything. No chocolate though. But yeah, the new water was nice. Since I drink a lot of water. I don't remember what exactly they did. But it happened a couple times and I definitely don't get out much. But yeah it's definitely more awkward, when asked compared to just cleaning up while ur away, also makes sense because it makes the turn around faster. When you leave the Hotel. So I understand why it's done. You are beautiful by the way. :-)
Turndown service is older than US history, initially a servants job. Still, used and continued with the ultra-rich today and "royal" families. But in general, I wouldn't be surprised by much that could be bought and sold.
‘ Do not disturb’ - is the way to a great hotel stay...
I feel so uncomfortable when I come back to my hotel room and realize someone changed sheets and towels, I could understand that for long stays, but when I am somewhere two or three nights it feels completely unnecessary. I like to leave mess but a mess no one else will see (or have to clean), a mess I can return to.
When I sat down at a nice restaurant and there were two forks I thought the help had made a mistake.
Thats so funny. When i was 12 we missed our flight and ended up flying first class. Im sure tons of people know but when they offered us a hot towel i was like wooo hoo. Also the tray was super huge.
This part of regular service in Europe and Asia. Most cruises as well. Although, I've not been in the room most times turn down was provided.
However, one if the best services that high end hotels provide is shoe polishing. Leave out you shoes, and you find them polished when you return :)
I have to say that the question would actually embarrass me.......much too independent. Have never been asked this question either.
They only offer turn-down service in high-end hotels☺️
Standard procedure in good European hotels, not just the fancy-schmanzy ones.
F.C. Barcelona's Leo Messi asked Hotel Serena Suites to provide his suite with a basketball hoop, two jacuzzis (one hot, one cold), a personal maid, and a pool at precisely 82.4 degrees F.
Glenda Moore Smh....
This one time I went to a high end salon. The only difference is that they offered to hang my coat and gave me water. Besides that, same thing as usual.
you are such a joy!
I never have to take my Benz to the dealership for ANY type of service. They come get the car to my home/office and they return it to me sparkling clean with 2 bottled waters. 👍
*Yes, they really do that.*
When my brother went to Prom at his high school ..
he and his date went out to dinner and there were things at that new restaurant he wasn't used to seeing. Something happened, which is kind of funny now, but at the time was very embarrassing for him.
The butter was placed in desert style little dishes in shape of spheres .. butter balls .. which looked so much like vanilla ice cream that my poor brother .. unknowingly, took his spoon and began eating the butter thinking it was a little appetizer of ice cream .. being served before dinner.
He later told us that is date, Ann, saw what he was doing and began laughing.
I guess the moral of the story "at least for me" .. watch out for interesting new shapes in cute little serving dishes on the table of a fancy restaurant .. especially if they look like Vanilla ice cream .. it may very well be butter.
Bob O That’s hilarious! I totally understand the confusion though. Those cutesy shapes can definitely throw you off!
we've been on several cruises, they also do a turn down service. I never saw it done, but when we came back to the cabin, it was "turned down"
My one boss went on a cruise and he said his wife's nightgown had be folded into a swan!! A SWAN!! That would have been a lovely thing to see.
Did you see her video on cruises?....Oh, too hilarious. 'My Random Rant'
Sorry, We didn't know you disliked cruises. If we had taken a trans Atlantic cruise, we would probably hate cruises too. The new ships aren't really made for rough seas, they have a shallow draft for fuel efficiency.
Good one sis. Never heard of a "turn down service" till you just told me. Motel 6 never did that for me. They did however leave the light on for me.Ha ha. My Mom told me to never get above my raisun. So I don't. I'm just plain and ordinary. I'd rather help someone than be helped. Thanks for sharing gal.
Chiefkirk Outdoors “get above your raisin”?? What does that even mean?
I love you. I think you're fantastic!
Yeah, who the hell came up with "Turn down service"? When did that start?
fblaird66 You are a breath of fresh air
I have heard of it, but like you, Dr Fiona, would never ask anyone to do that for me. I would feel bad for someone that would have that job!! Just remember to tip the service staff well, they depend on good tips!!! Where is that hotel at, looks so beautiful👍❤️
Cathy G. It’s in Florida! It’s beautiful!
I've not heard of turndown service and I've stayed at nice hotels before....hmmmm, it would be an expensive service, for sure.
I wouldn't turn it down if I was on a cruise! I think cruise lines do that and it may be included in the price of your cruise.
Lol I’m not rich or well to do by any means, but I had the same questions when I went on my very first vacation. I think I was just under 20. Stayed at a hotel with an assigned attendant who introduced me to how a French press works, asked if I wanted turndown and after telling me what it was I said oh for goodness sakes. No I can handle at least that much. I took the candy and that was it... in addition to my fresh French pressed coffee. That poor guy also had to explain what the bidet was. If you would like a companion to experience rich people stuff, give me a call.
S M 😉
I loved this discussion. Yes, turn-down service is certainly a fringe benefit of the high-end hotels. I'm sure there are other benefits, but the experiences I have had at such places, I've not taken advantage of. As you, I can pull down my own covers, thank you very much. And like you, I'll take the chocolate, thank you very much. Love your discourse on life. Blessings.
Four Seasons will unpack, press and hang your clothes. I love turn down..
Yes of course I know of turn down service. It’s only offered in upscale hotels. 🛏 👈 💤
OMG!❤ you are the cutest!
Let's blame it on slavery. The "rich people" are just benefiting from the free labor their ancestors had centuries ago.
When was the first time someone was in a hotel room and thought: “I really cannot be arsed to get up and close my curtains” ☎️ “hello Room service”? “And can they also neaten up the bed that was made up pristinely earlier but which I have just mussed up?”
In Germany I realised that it was a thing that you could choose 5 types of pillow apart from the one on the bed.
Now if they had a bedtime story, cocoa and “tuck in” service, I might go for that.
Also Fiona, you realise that after that lady gets turned down 15 times she starts to feel a tad disenfranchised 😂
😂
First, safe journey and come home safely. Indeed I have heard of the turn-down service and mind you, if you except it, you're expected to tip the maid. My first job was a maid at the Vagabond Inn in Sacramento hmm 30 years ago; when we went above and beyond for the customer's stayed at least two nights we would give them "extra care" and usually always got a tip left for us when the customer left. Mind you if we got caught giving extra towels, candy, coffee yada yada we would get reprimanded.
Do you know the dilemma of waiters /resses? Oh that will send me to the moon! You paid $25.00 for a single salad, then you are expected to PAY the restaurants employees as so many restaurants are paying their waiters $1.50 - 3.50 an hour saying they can earn their money via tips. It gets worse, then the "healthcare" their employer offers is over the top, to expensive. Tax time alone is a chore for these poor workers. So you pay $25.00 for a meal and then pay the restaurant owners pay roll as well. Understand why I curse like a sailor? (UGH misspelled restaurant every time!)
Hope you're enjoying yourself!
The waiter/esses thing is mostly something I didn't know! I knew they were paid small wages, but not THAT small!! Oh, that stuff makes me so mad!!! I wonder how all that got started?
Cish 60
GREED Darlin, sheer greed is how it got started. It's our government allowing restaurant owners to continue to get away with it and our faults for not insisting the government correct this injustice. Further let's talk "tips" in general. Tips were given when someone professionally or socially went above & beyond their job description, or was generally quite helpful. Now! Now we the customers are expected to tip for one doing their damn job. Expected to tip when the person providing a service is doing, behaving and whose attitude reflects one that is, will do as little as possible or even under their job duties.
still waiting to try out a bidet
I liked bidet, though I would really like one of those Japanese toilets, but I might look like complete weirdo to the visitors:)
more angst ridden Jewish new yorker accent please😀
😂😂😂
Never heard of turn down service.... but I'm 10 years older than you and I remember "Turn Down Day" by the Cyrkle. Enjoy: ua-cam.com/video/9nmNKCaOeZk/v-deo.html
Then you obviously have not stayed in five star hotels. Turn down is the norm in 5 star hotels.
You are right in your assessment. I obviously had not - until then.
@@fblairmd66 The Berkeley in London emailed a few days before our arrival asking what temperature we wanted our room on arrival..!! Ha ha.. The service at London's Four Seasons Park Lane is what a friend of mine described as telepathic service, they know what you require before you even know yourself! They log your likes and dislikes in a customer file, so they can surprise you on your next stay. It's hard to go back to regular or mediocre hotels once you've experienced that level of real 5 star service, the Four Seasons, Mandarin Oriental, Peninsular benchmark. It's addictive. I shall die with a massive debt! :)
loved the way you led up to that story ,such a strange thing to be arksed 😀. there's an Irish comedian called dara o Brien who does a whole funny routine on this ,he was as puzzled as you ,try and look it up.
Hi
ok but let me ax you this
Turn down service is just another excuse to give someone a tip for doing something unnecessary. Everywhere I go people are asking for tips or donations. It all started with those bell ringers at Xmas.
You can't make a Ritz Carlton Cobb salad for 6 bucks. The Ritz is a turn down service hotel. That means 5 star sevice or Rich people service. I love your channel and love that you got a peek behind the rich person's curtain.