How Not To Answer The Phone For Your Law Firm (And Other Client Intake Tips)

In this clip from episode 12 of the "Everything Except The Law" podcast, Ali Katz (author of "The New Law Business Model") explains how to assemble a client engagement system that will allow firms to make the most of their new lead opportunities.

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Hi, I might be about to take a job as a legal intake, what other things should I know about apart from saying: "Welcome to ______ associates, this is Robert how may I assist you?"?