Error code Sy Ef on my Frigidaire refrigerator. Fan motor is

From www.justanswer.com/ythi
JustAnswer Customer: Error code Sy Ef on my Frigidaire refrigerator.
JustAnswer Customer: Fan motor is running in freezer.
Pearl Wilson: Assistant: Do you know the model of your Frigidaire fridge?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer: fphb2899lf6 not sure how old
Pearl Wilson: Assistant: How long has this been going on with your Frigidaire refrigerator?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer: a couple of days.
JustAnswer Customer: I unplugged and reset it the error code but it came back
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer: no
Tyler Z.: Home Appliance Technician: Good afternoon.
Tyler Z.: Home Appliance Technician: My name is * * I'll be assisting you with your appliance today.
Tyler Z.: Home Appliance Technician: Please give me a moment to review your question.
JustAnswer Customer: ok thanks
JustAnswer Customer: I am not in front of the fridge right now so I would rather text
Tyler Z.: Home Appliance Technician: Please ignore the phone option.
Tyler Z.: Home Appliance Technician: The site sends that automatically, not me.
Tyler Z.: Home Appliance Technician: Whether the fan is running or not, the fan needs to be replaced inside the freezer.
Tyler Z.: Home Appliance Technician: It sounds like you know what the error means because you checked the fan already.
Tyler Z.: Home Appliance Technician: But even if it runs, just replace the fan and you should be good to go again.
Tyler Z.: Home Appliance Technician: It's not drawing the correct amount of power so it's giving the error.
Tyler Z.: Home Appliance Technician: Below is a link to the part for your model.
Tyler Z.: Home Appliance Technician: We are on the honor system here.
Tyler Z.: Home Appliance Technician: If you need anything else, just let me know.
Tyler Z.: Home Appliance Technician: You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
JustAnswer Customer: I have noticed where others have replaced the fan and it was a sensor instead.
JustAnswer Customer: do I need the sensor also?
Tyler Z.: Home Appliance Technician: No, there is only a temperature sensor which is built into the fan on some models (extra wires that go down to the evaporator.
Tyler Z.: Home Appliance Technician: Your model doesn't have that fan assembly.
Tyler Z.: Home Appliance Technician: The board itself is what senses the fan motor, so if for some reason it didn't fix the issue, the main board under the refrigerator would be the culprit for not reading the fan properly.
JustAnswer Customer: Ok, thanks for the help, will definitely give the 5 stars.
JustAnswer Customer: Everything else is working fine on the fridge so hopefully it is not a board problem
Tyler Z.: Home Appliance Technician: No problem and good luck!
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi