We have owned and still own several Dyson products. I can’t explain the level of frustration we are experience with Dyson Support in resolving a problem with our V12. In less than a year the Motorbar cleaner head is inoperable and doesn’t work. So far we have been sent two replacement cleaner heads. Both were the wrong heads. It’s has been such a time consuming experience, with any resolution in sight. We are looking into unloading and selling all of our Dyson purchases and will tell everyone we know to reconsider their own purchases.
Hi, Edward. We are sorry to hear about your experience and would like to help. Can you please reach out to us via one of the following channels (private message via facebook or Twitter): ms.spr.ly/60599qA9T We would be priviledged to look into this for you.
I’m going through the same except mine won’t even power on despite all of the “troubleshooting” steps provided. Like watching this video. Somehow this is going to make my battery magically charge. Instead of replacing the crappy battery like the hundreds of reported cases on Reddit have reported, they rather waste your time. So I have a $650 paperweight that failed within 4 months of ownership.
Is it normal for large amounts of dust to accumulate outside of the transparent bin? When I dismount the bin for cleaning, huge amounts of dust come out of the side vents surrounding the central nozzle. It’s as if dust that is supposed to go into the bin is going somewhere else. Is this normal?
Hi Judith, Sorry to hear of your concerns. You may want to check that your bin is properly seated, thereby sealing off any chance for dust to escape while the unit is in use. Let us know if further help is needed!
Yeah I see this happening too.. if I clean those parts out with a brush and shaking the vacuum. Huge and I mean huge amounts of dust are trapped up there.
same i find it rather satisfying to knock out a huge chunk of dust trapped in there ngl 😂😂😂 but i dont think its going anywhere other than being trapped there..i mean...think about it if its escaping out into the open its nt going to be trapped there or at least most of it wont be.
In normal domestic use, we recommend washing the filter once a month. Allow it to air-dry completely before refitting it, which may take at least 24-48 hours.
getting the ultra fine dust out of the cleaner box is not easy. it often tends to drop down to the floor or move into air where I breath it in. in this case the bin of the dyson 360 eye was far better to clean up!
Hi there, thanks for reaching out to us. We recommend that you take the machine off the charger as this may affect the longevity of the battery life of the machine.
To remove the bin first pull it with the red grab. then a small red lip appears. press it and you get the bin out completely. The hepa filter end can be removed by rotating to the left. 🙂
Hi Angela, thanks a lot for your comment. We do not have any information about the V12 yet. Shipping to Germany will furthermore not be possible. We ask for your understanding. Dyson Team
yes, there is a flexible extension hose available for the Dyson V12. Keep sure you get the right one because parts of the larger cleaners don't fit here.🙂
Hello. We kindly ask you to please send us a private message via one of our other social media platforms so that we can assist you with your query. We're looking forward to hearing from you.
Hi there, thanks for your comment. We can confirm that the Dyson V12 attachments are compatible with the V11. If you have any additional questions or require advice, please don’t hesitate to contact us. We appreciate your support! 🙂
Hola, África. Gracias por contactar con Dyson España. Tendremos en consideración tu comentario. Muchas gracias de esta forma vamos mejorando. Que tengas un excelente día.
Dyson v12 filtre uyarısı nedeniyle servise gönderdiğim süpürge yapıldı diye gönderildi ancak daha kutuyu açtığım gibi çalıştırma tuşuna basmamla yine filtre uyarısı verdi tekrar servise gönderdim yine geldiğinde aynı durumla karşılaştım. Artık bu cihazda fabrika çıkışlı bir problem olduğu belli yenisini istiyorum dediğimde kabul ettiler 3. Kez gönderdim ancak bana yine gönderdiğim süpürge geri geldi ve başlıkları eksik kutu içine gelişigüzel atılmış minik kutularına bile koyulmamış üstelik hiç kullanmadığım parçaları yıpranmış ve pis geldi üstelik motor kısmının dışı çizilmiş soyulmuş aşınmış bir haldeydi asla Dyson adına yakışmayan servis ve hizmet hakkımı sonuna kadar arayacağım insanları yanıltıyorlar bin pişmanım Dyson aldığıma.
We have owned and still own several Dyson products. I can’t explain the level of frustration we are experience with Dyson Support in resolving a problem with our V12. In less than a year the Motorbar cleaner head is inoperable and doesn’t work. So far we have been sent two replacement cleaner heads. Both were the wrong heads. It’s has been such a time consuming experience, with any resolution in sight. We are looking into unloading and selling all of our Dyson purchases and will tell everyone we know to reconsider their own purchases.
Hi, Edward. We are sorry to hear about your experience and would like to help. Can you please reach out to us via one of the following channels (private message via facebook or Twitter): ms.spr.ly/60599qA9T
We would be priviledged to look into this for you.
I’m going through the same except mine won’t even power on despite all of the “troubleshooting” steps provided. Like watching this video. Somehow this is going to make my battery magically charge. Instead of replacing the crappy battery like the hundreds of reported cases on Reddit have reported, they rather waste your time. So I have a $650 paperweight that failed within 4 months of ownership.
This was like an ASMR video
Didn't know you can make "clean your vacuum" video into a Japanese tea ceremony vibe.
She doesn’t listen to music while cleaning 😳.
Can’t wait for my v12 to arrive on Tuesday 🥰
Just purcahsed this online! How often would you need to clean the parts? Thank you!
Once a month
Is it normal for large amounts of dust to accumulate outside of the transparent bin? When I dismount the bin for cleaning, huge amounts of dust come out of the side vents surrounding the central nozzle. It’s as if dust that is supposed to go into the bin is going somewhere else. Is this normal?
Hi Judith,
Sorry to hear of your concerns. You may want to check that your bin is properly seated, thereby sealing off any chance for dust to escape while the unit is in use. Let us know if further help is needed!
@@dyson I have same concern, it's seems more like a design flow..
It must be yes
Yeah I see this happening too.. if I clean those parts out with a brush and shaking the vacuum. Huge and I mean huge amounts of dust are trapped up there.
same i find it rather satisfying to knock out a huge chunk of dust trapped in there ngl 😂😂😂 but i dont think its going anywhere other than being trapped there..i mean...think about it if its escaping out into the open its nt going to be trapped there or at least most of it wont be.
What is the optimal interval for cleaning? every 2 weeks? every month?
In normal domestic use, we recommend washing the filter once a month. Allow it to air-dry completely before refitting it, which may take at least 24-48 hours.
So fucking satisfying to watch
So fucking the opposite.
After fully charged on the Wall mount , is it harmful to leave it on the charge for the battery?
No. Its fine to leave the charger on all the time
So only clean brush in 24h after filter dries out, then wait another 24h for brush to dry out. Got it! What a great guide. 😅😂
getting the ultra fine dust out of the cleaner box is not easy. it often tends to drop down to the floor or move into air where I breath it in. in this case the bin of the dyson 360 eye was far better to clean up!
개좋음..가볍고..레이저 짱....💗
I mean is it harmful for the battery to leave it on the charge mount for a long time?
Hi there, thanks for reaching out to us. We recommend that you take the machine off the charger as this may affect the longevity of the battery life of the machine.
@@dyson Why are you lying to people? Dyson's very own website clearly states that "The battery is designed to be left on charge permanently"
nice vid 100/100!
Helpful video 👍 thnx
when will the v12 detect slim be on sale in Italy?
Hi Salvatore , we don't have any info at the moment, we recommend you check our website 👉 Dyson.it 😊
How to disassemble the head
To remove the bin first pull it with the red grab. then a small red lip appears. press it and you get the bin out completely. The hepa filter end can be removed by rotating to the left. 🙂
Hi, would the slim soft laser brush from any V12 fit on my V8 absolute? Tnx
Un compatible!
Can I use cleaning soap ???
We do not recommend using any solvents or soaps when cleaning any part of the machine.
Should it be constantly charged?
Hi here, thanks for reaching out to us. The machine is charged only when you want to . It doesn't need to be charged constantly.
When will the Dyson v12 be on sale in Germany. Or can the v12 be shipped to Germany.
Hi Angela, thanks a lot for your comment. We do not have any information about the V12 yet. Shipping to Germany will furthermore not be possible. We ask for your understanding.
Dyson Team
Cam i use detergent to wash the filter?
No
@@taboulemuncher i use many times and it is still working
Is the extension hose compatible with v12?
yes, there is a flexible extension hose available for the Dyson V12. Keep sure you get the right one because parts of the larger cleaners don't fit here.🙂
Where can I buy dyson v12 in the US?
BestBuy carries the Dyson line, and often has models on their "Deal of the Deal"
I think they fixed the sink.
V12 or V15 ? What is the diffrence ?
I think V12 has new power on switch so there's no need to hold down trigger all the time. Also, it has smaller dustbin thus 'slim'?
Hello. We kindly ask you to please send us a private message via one of our other social media platforms so that we can assist you with your query. We're looking forward to hearing from you.
V12 or V15 available in India???
V12 available. Wich City
bila nak masuk malaysia ? 🇲🇾✌️
Does v12 attachment work in v11 pro also
Hi there, thanks for your comment. We can confirm that the Dyson V12 attachments are compatible with the V11. If you have any additional questions or require advice, please don’t hesitate to contact us.
We appreciate your support! 🙂
متى سوف تنزل في السعودية
نزلت
Le Français serait apprécier dans vos explications
P0drian traducirlo en Español gracias
Hola, África. Gracias por contactar con Dyson España. Tendremos en consideración tu comentario. Muchas gracias de esta forma vamos mejorando. Que tengas un excelente día.
Dyson v12 filtre uyarısı nedeniyle servise gönderdiğim süpürge yapıldı diye gönderildi ancak daha kutuyu açtığım gibi çalıştırma tuşuna basmamla yine filtre uyarısı verdi tekrar servise gönderdim yine geldiğinde aynı durumla karşılaştım. Artık bu cihazda fabrika çıkışlı bir problem olduğu belli yenisini istiyorum dediğimde kabul ettiler 3. Kez gönderdim ancak bana yine gönderdiğim süpürge geri geldi ve başlıkları eksik kutu içine gelişigüzel atılmış minik kutularına bile koyulmamış üstelik hiç kullanmadığım parçaları yıpranmış ve pis geldi üstelik motor kısmının dışı çizilmiş soyulmuş aşınmış bir haldeydi asla Dyson adına yakışmayan servis ve hizmet hakkımı sonuna kadar arayacağım insanları yanıltıyorlar bin pişmanım Dyson aldığıma.
ゴミは粒状だけじゃない。髪の毛などが絡まりアクティブピン？を引くだけではゴミは出てこない。割り箸や指で引き出すか分解しないと捨てられなくて非常に不衛生。ほぼ毎回分解または細いものを突っ込む必要あり！
Ahhhh yess because we have lost the ability to speak
Don’t waste water