Bernina 930 Repair - How to Open the Machine

You can watch the Bernina 930 service and repair video here.
/ bernina-930-and-103262886
You can find parts for this machine on sewing Parts Online, here is. a direct link to the Bernina 930 parts.
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The Bernina 930 is an and easy to use machine it is also simple to open, clean and lubricate. In this video I show how remove the covers for service.
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This prybar kit is invaluable for removing the top and opening this machine.
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These are tools I use and recommend for their durability and ease to load up and take on a service call.
Mini File Set for repairing needle plates, hooks and more
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Workbench Light
2200 Lumen LED light with 10X magnifying glass, 28 inch adjustable arm, and table clamp
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Tri-Flow Lubricant
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Tri-Flow Lubricant & Dry Lubricant
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Titan 50 piece torsion impact bit set
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Titan 148 piece bit set
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Titan 53 piece 1/4 inch drive impact socket set SEA and Metric
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Milwaukee 8 piece screwdriver set
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Rigid 18V 1/2 in. Drill/ and Impact Driver Combo Kit
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This prybar kit is invaluable for opening this machine.
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[@leeannmcguinn]

I am the original of a Bernina 930. I have a couple of problems. If I don't hold the thread when I start to stitch, it will always create a thread nest on the bottom of the fabric. The other problem is the thread will drop off of the thread take up lever and then does not sew any further because the thread has created a nest on the bottom of the fabric. The machine was serviced at the beginning of this year. The service tech suggested I was not using the correct thread, so I changed to a Superior brand 50 weight. But the problem persisted. Do you think there is an easy solution? I know it may be hard to diagnose if you don't see the problem happening, but maybe there is an easy solution.